Related
Hi all together.
I'm interested if someone else can confirm this Problem. Situation:
- HTC Incedible S (brand new )
- Provider: Orange Switzerland
We suddenly recognized, that it's not possible to call this phone . The caller just get's a voice-info that the "The person you have called is temporary not available. Please try later". But the other way round works perfectly, so a call-out FROM the Incredible works fine and everytime.
I did some investigations and discovered the following:
- When forcing to 2G (=GSM) the Problem disappears.
- When forcing to 3G (=UMTS) the Problem reappears - but...
- ... when at the same time "mobile data connection" is active --> Problem away!
So when i'm at my home then the WiFi-Connection automatically get's active and the "mobile data connection" get's offline. And in this situation no calls reach the phone any more. If i manually disable WiFi (and then "mobile data" get's active again): Voila, everything is ok.
Reenabling WiFi - mobile data goes off: No more incomming calls.
Disabling both WiFi and mobile data: Also no incomming calls.
It seems that the incomming-call-signaling is handled in a way that requires an active mobile-data-connection. This seems to be a little bit odd.
Thanks for any ideas or just a confimation that i'm not alone.
Oli
P.S.: Of course i called the providers hotline. But they just said that there is no problem in the net. I should try it a few days later agein. Damn...
Hmm sounds strange....
The only tip I can give currently: goto settings - WiFi & networks - mobile data. And check the mobile data always on.
It's not a real solution, but should fix it for the time being.
But it is strange... Should not happen, maybe there are some problems with there network, so keep trying for the next few days. Otherwise contact them again.
ah! I believe this is something to do with the network provider. Do you live in a place where the network coverage is midiocre? I have the same problem with the iphone 4 (with the bumper )... sometimes even I am not able to make calls... so I have to switch off my 3G! it is indeed odd coz it interupts with the wifi! Did you try doing a master reset?
timbo007up said:
The only tip I can give currently: goto settings - WiFi & networks - mobile data. And check the mobile data always on.
Click to expand...
Click to collapse
Thanks for this idea, but this option was already checked. This seems to be the default, so all my tests (as described in the first post) ran under this config (e.g. "mobile-data-always-on" is checked)
Hm. Still hope for any other ideas.
creative70 said:
Do you live in a place where the network coverage is midiocre?
Click to expand...
Click to collapse
No, it seems to be a pretty good UMTS-coverage. And the mobile-data-download-speed with HSPDA is really fast (1-2 MBit/s). And when i go outdoor the signal-strength (as shown on the phones display) goes up to 4-of-4-bars (100% Signal). And still: incomming calls not working.
So i think the 'physical' Network-Infrastructure is not the problem. It's obviously a netwrok-logic-problem.
Thanks a lot for your help/ideas.
Ok, some new observations.
The problem of "no incomming calls while connected through UMTS" seems to be a local problem of the network-cell/Antenna around my home.
If i'm about 500m away then the problem seems to disappear..
Of course i did not test every Antenna of Orange Switzerland
Another point: I wrote that the problem just occures when i'm booked in in UMTS AND mobile-data is inactive. That's not completly true, as my newest investigations show: The problem is also present if UMTS-mobile-data is enabled.
But it dissapears for some seconds while and shortly after there is mobile-data-traffic.
Example:
- UMTS forced (no GSM), mobile-data enabled, WiFi disabled
- Phone 'idles' some minutes, no background data-transfer
- Here the Phone can not be called
- Now i go into Android-Market, search a 'Big-App' (10-20MB) and start download
- While the download is in Progress the Phone CAN be called
- A few seconds after the download completes, the Phone still CAN be called
- But later - let's say 60 seconds - the Problem re-appears.
So it seems that an active data-transfer is like a 'heartbeat' for the Orange-Cell and the Cell registers the phone as 'online'. But when data-idle the heartbeat is missin.
I will make some more calls to the Orange Hotline
oli.henning said:
Ok, some new observations.
The problem of "no incomming calls while connected through UMTS" seems to be a local problem of the network-cell/Antenna around my home.
If i'm about 500m away then the problem seems to disappear..
Of course i did not test every Antenna of Orange Switzerland
Another point: I wrote that the problem just occures when i'm booked in in UMTS AND mobile-data is inactive. That's not completly true, as my newest investigations show: The problem is also present if UMTS-mobile-data is enabled.
But it dissapears for some seconds while and shortly after there is mobile-data-traffic.
Example:
- UMTS forced (no GSM), mobile-data enabled, WiFi disabled
- Phone 'idles' some minutes, no background data-transfer
- Here the Phone can not be called
- Now i go into Android-Market, search a 'Big-App' (10-20MB) and start download
- While the download is in Progress the Phone CAN be called
- A few seconds after the download completes, the Phone still CAN be called
- But later - let's say 60 seconds - the Problem re-appears.
So it seems that an active data-transfer is like a 'heartbeat' for the Orange-Cell and the Cell registers the phone as 'online'. But when data-idle the heartbeat is missin.
I will make some more calls to the Orange Hotline
Click to expand...
Click to collapse
did you solve it. i don't think thats the case certainly not for me as i'm having exactly that issue of no calls while in 3g mode but if i go back to a stock rom its fine. so the reception distance/signal is identical (i.e i haven't moved anywhere) and its fine on one rom and not another so it must be software (in my case)
So, hi together.
As the original poster i can now confirm that the described problem dissapeared.
We had nothing to do - so no change of any settings nor doing any software-updates. It's simply woking again.
So i'm no pretty sure that the problem was just a local one, in exactly out network-cell. No problem of the device.
Nevertheless: Thanks all for yout infos and tipps.
Oli
Hi there! would like to seek your help regarding my galaxy note, I encounter packet data on/ff and cannot connect to mobile data (internet) but my sim card is working (can send sms and call). i just put my phone yesterday to flight mode and after that it cannot able to connect to internet. I did factory reset and some wipe of cache.. is there any advice? my phone is rooted already with franco kernel (stock ICS rom only). Please help Sir.
Please do not "FACTORY RESET" , You could potentially brick your phone.
1. Try to see if you have your "DATA" on. With DATA off 3g/h/h+ will not work only wifi would.
2. Worst case scenario, take out your SIMCARD and put it back again.
hackerboi said:
Please do not "FACTORY RESET" , You could potentially brick your phone.
1. Try to see if you have your "DATA" on. With DATA off 3g/h/h+ will not work only wifi would.
2. Worst case scenario, take out your SIMCARD and put it back again.
Click to expand...
Click to collapse
Hi, Thanks for the reply,
I already did some of the basic steps, It just so happen that the history of this problem was because after I put my phone to "flight mode for about 5 hours" and the the packet data icon "3g/H" were no "DOWN arrow" color orange where as I know is a sign of good connection. but the icon only lit the "UP arrow" please help
May also be a issue with having incorrect APN information (Some carriers do not Automatically push out the right details)
Under settings> Wireless And Networks > Mobile Networks > Access Point Names
Check the listings are correct for your network.
Ranger58 said:
May also be a issue with having incorrect APN information (Some carriers do not Automatically push out the right details)
Under settings> Wireless And Networks > Mobile Networks > Access Point Names
Check the listings are correct for your network.
Click to expand...
Click to collapse
Hi, Actually my phone's packet data was working well before I put it in "flight mode" meaning my APN settings is OK. for reference here are some of my screen shots which I edit to see the ICONS status,,thanks for the help!.
Don't know what still seems like a apn issue. Only because I would expect atleast one reply from the network during the connection discussions.
The fact that the orange arrow never lights up to me indicates that the network never gets the sent packets.
Have you tried anything like the apn on/off alps from the the playstore.
Otherwise I cannot see why having airplane mode on for a while would permanently ruin your data connection
Sent from my GT-N7000 using Tapatalk 2
Ranger58 said:
Don't know what still seems like a apn issue. Only because I would expect atleast one reply from the network during the connection discussions.
The fact that the orange arrow never lights up to me indicates that the network never gets the sent packets.
Have you tried anything like the apn on/off alps from the the playstore.
Otherwise I cannot see why having airplane mode on for a while would permanently ruin your data connection
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Hi, yup but as you know some apn tweatering app is no longer feasible with ICS,
Yes, I am also not convince about after flight mode / airplane mode activation that causes my phone not to connect to the internet. I guess this is related to root bug, this was my 1st time to enable flight mode under rooted condition so I wonder that this might be the root caused. Can anyone suggest to unroot? Please advice, Thanks and Mabuhay!
Bump
Sorry to be bumping this old thready but was the OP able to ressolve the problem? I have been having exactly the same issue but only intermitantly, if I reset my phone everything is fine for a while and then all of a sudden I loose the orange arrow and will only see green.
I am unable to recieve calls or make them, no internet etc. I am on Tmobile UK now EE, have gone through the standard error checking with tmobile but no luck, first they said it was the network being down and no they say it's my phone but I don't see how it's been fine for ages and all of a sudden I have this problem.
It's totally random, I have decent reception so I have say 3g or h+ with 2 or 3 bars but no orange arrow
Any ideas?
Dear all, I found my HTC ONE's data network was very unstable. The situation is like below
- Facebook always shown ( No Network Connection ) but the LTE signal is on there notification bar, you know when you type a long long comment when click reply, It pop out no internet connection and the whole comment lost you need to re-type is really annoying :crying:
- Instagram also always cannot refresh the feed (The LTE network is connected with logo there)
- Whatsapp massage always can't send out (The LTE network is connected with logo there)
- Even Play Store also always shown no internet connection and download error (The LTE network is connected with logo there)
I got no idea what wrong with my HTC ONE.
ikenny928 said:
Dear all, I found my HTC ONE's data network was very unstable. The situation is like below
- Facebook always shown ( No Network Connection ) but the LTE signal is on there notification bar, you know when you type a long long comment when click reply, It pop out no internet connection and the whole comment lost you need to re-type is really annoying :crying:
- Instagram also always cannot refresh the feed (The LTE network is connected with logo there)
- Whatsapp massage always can't send out (The LTE network is connected with logo there)
- Even Play Store also always shown no internet connection and download error (The LTE network is connected with logo there)
I got no idea what wrong with my HTC ONE.
Click to expand...
Click to collapse
I have two suggestions for you...
1) Turn off the power saving mode, if you have it on - it puts the radios to sleep during periods of inactivity, so maybe that's causing intermittant issues.
2) Check your APN settings. I had big problems with my old phone (Galaxy S2 I9100m) AND my HTC One on my carrier (SaskTel). I started Googling and found a different set of APN settings (discussion thread) and immediately noticed a huge boost in performance - no more lag or Play Store Issues. Search Google for "{your carrier} APN settings".
Question: do you have these issues on wifi? If no, I think APN settings are a likely culprit.
brahmy said:
I have two suggestions for you...
1) Turn off the power saving mode, if you have it on - it puts the radios to sleep during periods of inactivity, so maybe that's causing intermittant issues.
2) Check your APN settings. I had big problems with my old phone (Galaxy S2 I9100m) AND my HTC One on my carrier (SaskTel). I started Googling and found a different set of APN settings (discussion thread) and immediately noticed a huge boost in performance - no more lag or Play Store Issues. Search Google for "{your carrier} APN settings".
Question: do you have these issues on wifi? If no, I think APN settings are a likely culprit.
Click to expand...
Click to collapse
Hi, i got no issue with WiFi connection.
The APN I also checked and set many times already T_T:crying:
It is quite common now that almost all of our beloved ROMs are "infected" from the well-known issue of signal dropping. The "No Service" indication appears and you're unable to make calls, send messages or use data (you're screwed in other words ). The problem seems to be appearing mostly when the battery is low (about 20% or lower)
While this problem doesn't seem to be getting solved any time soon, I would like to suggest to those who want to have a functional phone (by that I mean make calls), but still want to have a smooth Kit Kat experience, to look for older builds of their favourite ROMs. Basically all ROMs on 4.4.3, do not suffer from that issue that much. You will hardly notice it!
Me, personally I am using Liquid Smooth v3.1 2014-06-14 build, and I have never missed a call, or was unable to make one. I can also confirm that older nightlies of CM do not lose signal as well(2014-06-17 for example)!
I don't know while this particular issue hasn't be solved yet, but I bet our great developers will find a way to eliminate it eventually!
amkirk94 said:
It is quite common now that almost all of our beloved ROMs are "infected" from the well-known issue of signal dropping. The "No Service" indication appears and you're unable to make calls, send messages or use data (you're screwed in other words ). The problem seems to be appearing mostly when the battery is low (about 20% or lower)
While this problem doesn't seem to be getting solved any time soon, I would like to suggest to those who want to have a functional phone (by that I mean make calls), but still want to have a smooth Kit Kat experience, to look for older builds of their favourite ROMs. Basically all ROMs on 4.4.3, do not suffer from that issue that much. You will hardly notice it!
Me, personally I am using Liquid Smooth v3.1 2014-06-14 build, and I have never missed a call, or was unable to make one. I can also confirm that older nightlies of CM do not lose signal as well(2014-06-17 for example)!
I don't know while this particular issue hasn't be solved yet, but I bet our great developers will find a way to eliminate it eventually!
Click to expand...
Click to collapse
I am very grateful for your post, because I also noticed this issue and it's driving me crazy for a few weeks. I tested almost all available ROM 4.4.4 and everywhere was the same! I did so: clean install + iodak kernel v10 + about 6%/10% battery (no gapps).
When you first start, after a reboot and enter the PIN code to establish a connection with the network was easy and fast in any case. Then I use the "QUICK SETTINGS" - switch, to change
"Network mode" (2G | 3G | 2G+3G). The network was disconnected in order to connect again in a different mode. Unfortunately again, and sometimes third or fourth (at intervals of tens of seconds) could no longer connect. The worst was the last CM11-NIGHTLY: when you disconnect the network, you can not get connected network again, at 4% battery!!!
Only connect the charger meant that after a few seconds the network connection (whether of 2G or 3G) was possible.
I thought it was fault of my device.
Downgrading to 4.4.3 is a good idea. What do you think about LS-KK-v3.1-2014-07-02-p880.zip?
Is there this Signal Issues? Now, I'll test it.
imagetm said:
I am very grateful for your post, because I also noticed this issue and it's driving me crazy for a few weeks. I tested almost all available ROM 4.4.4 and everywhere was the same! I did so: clean install + iodak kernel v10 + about 6%/10% battery (no gapps).
When you first start, after a reboot and enter the PIN code to establish a connection with the network was easy and fast in any case. Then I use the "QUICK SETTINGS" - switch, to change
"Network mode" (2G | 3G | 2G+3G). The network was disconnected in order to connect again in a different mode. Unfortunately again, and sometimes third or fourth (at intervals of tens of seconds) could no longer connect. The worst was the last CM11-NIGHTLY: when you disconnect the network, you can not get connected network again, at 4% battery!!!
Only connect the charger meant that after a few seconds the network connection (whether of 2G or 3G) was possible.
I thought it was fault of my device.
Downgrading to 4.4.3 is a good idea. What do you think about LS-KK-v3.1-2014-07-02-p880.zip?
Is there this Signal Issues? Now, I'll test it.
Click to expand...
Click to collapse
I've already tested it, and it had serious signal issues.
It's funny, but after much testing, it seems to me that the solution is in "the middle of the road":
(3) - LS-KK-v3.1-2014-07-02-p880.zip - (last, no T2FS) loses connection to the network for no reason at a level below 20% of the battery, but it is able to establish connection to the network, but after a while it loses again. Sorry... disqualification.
(1) - LS-KK-v3.1-2014-06-14-p880.zip - In my opinion the disqualification too. Switch (3G/2G) in the "QUICK SETTINGS" does not switch, but only shows what is set as the "Preferred network type" in the settings. After using the "switch" network is disconnected, but again reconnect never occurs at the level of the battery 8% and below.
(2) LS-KK-v3.1-2014-06-23-p880.zip - as in (1), but the switch (2G/3G) works good, and can freely switch the connection types, up to 8% of the battery . Below this value, you will not be able to connect to any network (unless you connect the charger).
Corrigendum: after a few minutes, joined the 2G network at 5% battery. :good:
Hi XDA, I bought a Z3 Compact a few days ago, and yesterday this weird bug occured for the first time. The data is simply turned off suddenly when I check my phone, and nothing I do will turn it back on.. Toggling mobile data back and forth, searching for networks and clicking different ones, downloading internet settings again, airplane mode on/off etc. - nothing works except rebooting the phone, and then the data works again until next time it messes up. It did it again last night.
I googled the issue, and it seems some S4 users have had same problem with Android 4.4.2? Link to the issue is found here http://support.t-mobile.com/thread/70532
Apparently they report that you cant make calls either when this bug occurs, even when the phone says it has bars, however I havent tested regular calling. I will next time my device bugs out.
Has anyone experienced something similar and/or is there any way to fix it?
I had the same issue but only when Stamina mode was enabled. After a few hours I would lose mobile data and only a reboot would restore it. I cleared data for Eco Mode Controller, rebooted and the problem hasn't reoccurred since. Not sure if this helps or not.
rec71 said:
I had the same issue but only when Stamina mode was enabled. After a few hours I would lose mobile data and only a reboot would restore it. I cleared data for Eco Mode Controller, rebooted and the problem hasn't reoccurred since. Not sure if this helps or not.
Click to expand...
Click to collapse
I don't have it enabled, but I will definitely try clearing data for eco mode controller.
Also, I figured out that I can still make calls even when the data doesn't work. So it is not the same issue that is described in the link.
I think you have the same issue as described in this link? https://talk.sonymobile.com/t5/Xper...sappearing-in-Stamina-mode/m-p/845155#U845155
I have had stamina mode on however, so I will try it anyway.
I believe I had the same issue as you: cell signal dying after a while, but more often when cell reception was likely to be cut off (e.g. poor service areas or stamina mode). I'm also on T-Mobile in the US.
You can try the troubleshooting steps I took in this post, but what ultimately ended up working for me was a nano-SIM swap.
If you try all of the above and still haven't managed to fix it, I would suggest a phone swap.
Edit: typo
ahrex said:
I believe I had the same issue as you: cell signal dying after a while, but more often when cell reception was likely to be cut off (e.g. poor service areas or stamina mode). I'm also on T-Mobile in the US.
You can try the troubleshooting steps I took in this post, but what ultimately ended up working for me was a nano-SIM swap.
If you try all of the above and still haven't managed to fix it, I would suggest a phone swap.
Edit: typo
Click to expand...
Click to collapse
But if the sim card was the problem, I wouldnt be able to make calls right? I mean, there must be a connection since I can call.
Also, the phone doesn't give me a notification with "No sim card" or something similar..
But then again, weird errors can happen.. I will order a new sim card if the problem persists and I am unable to find a solution
Zylian91 said:
But if the sim card was the problem, I wouldnt be able to make calls right? I mean, there must be a connection since I can call.
Also, the phone doesn't give me a notification with "No sim card" or something similar..
But then again, weird errors can happen.. I will order a new sim card if the problem persists and I am unable to find a solution
Click to expand...
Click to collapse
You might be right. My issue was signal, then no signal. I never got a "no SIM card" message, however.
Best of luck!
I am now getting this issue without using Stamina mode. I am currently sat at work with no data, same thing happened yesterday. It worked fine this morning but at some point it has gone and only a reboot will get it back. I am missing important notifications because of this.
It seems to happen when I move around the building and the signal goes weak. The About -> Status page currently shows:
Signal strength: -79 dBm 17 asu
Mobile network type: HSPA
Service state: Voice: In service - Data: In service
Mobile network state: Disconnected
This is so frustrating.
---------- Post added at 12:43 PM ---------- Previous post was at 12:36 PM ----------
Just rebooted, data is back and now I see this in About -> Status:
Signal strength: -75 dBm 20 asu
Mobile network type: HSPA
Service state: Voice: In service - Data: In service
Mobile network state: Connected
Time to seek a refund.
I never got this issue fixed, even after repairing the device using PC Companion so I've sent it back to Clove for a refund. I think Bluetooth may have something to do with it though: I use BT in the car and have a Fitbit connected. I spent a day with BT disabled and the issue did not occur. I then went for a run with BT headphones connected and when I got back I had no mobile data again.
So goodbye Xperia Z3 Compact.
Anyone managed to fix it?
Hi!
I have the same issue. I use BT in my car too, but I think I lose it event without BT sometimes..
Anyone managed to fix it?
Just wanted to pitch in that I have the same problem (Z3 here).
I was going to return the phone but reading that the new lollipop update will arrive next week I think I'll hold out and see if that update won't fix it.
/Edit
See if Paul Wheeler3's post here works for you , I cant paste the link since I have posted 10 times here... but google with his name, and search for Xperia Z3 Losing Data Connection. should be one of the top hits.
Nischi85 said:
See if Paul Wheeler3's post here works for you , I cant paste the link since I have posted 10 times here... but google with his name, and search for Xperia Z3 Losing Data Connection. should be one of the top hits.
Click to expand...
Click to collapse
COPIED and PASTED for your ENJOYMENT:
I thought I’d share a quick tweak that applies to most of Sony’s Xperia Android phones. If you’re on the Three network and travel around a fair bit you’ll notice that occasionally you’ll lose the data connection and it won’t always come back until you reboot the phone. Very annoying.
This happens because Three still have some 2G roaming agreements in place for areas they don’t have coverage. That doesn’t include data roaming however and a lot of devices (including the iPhone still) have trouble with this.
The way to fix this is to set the ‘Network Mode’ to ‘4G/WCMA’. Annoyingly you can’t set this in the ‘Mobile Network Settings’ section, you’ll need to go into hidden service menu to get to the setting. From the dialler, type this:
*#*#SERVICE#*#*
'Service' is typed as you would on a T9 predictive text keyboard, so thats one key press per letter.
Once your into the service menu, choose ‘Network Mode’ and then within this menu choose ‘LTE_WCDMA’.
You’ll see the radio stack reboot (so you’ll lose your connection while it does this).
No longer shall you experience the annoying ‘data never comes back’ issue.
It goes without saying that changing this setting is at your own risk.
You should manually set your network to WCDMA/GSM first. Then do as suggested above.
The problem is that the mode will automatically fall back to whatever is set in the UI if you even load the Mobile Networks control (by simply selecting the menu item in settings). If you leave it stock, then going into mobile networks will cause it to "fallback" into the failure mode. But if you manually set it to WCDMA/GSM then going in to Mobile Networks will only cause it to fallback into HSPA+, which isn't bad.
I'm getting this exact same issue but on my galaxy s5 only a reboot will resolve it I wonder if it is also in relation to 2G networks. I am on EE and the just recently sold to BT could be that their infrastructure now includes 2G coverage with no data for some places? Soon as I reboot back on 4G. Looked in settings and annoyingly only auto ones are 2G/3G/4G and 2G/3G there is no 3G/4G auto connection type guess I need to find a Samsung secret menu?
cpurick said:
You should manually set your network to WCDMA/GSM first. Then do as suggested above.
The problem is that the mode will automatically fall back to whatever is set in the UI if you even load the Mobile Networks control (by simply selecting the menu item in settings). If you leave it stock, then going into mobile networks will cause it to "fallback" into the failure mode. But if you manually set it to WCDMA/GSM then going in to Mobile Networks will only cause it to fallback into HSPA+, which isn't bad.
Click to expand...
Click to collapse
I am on a tmobile z3 and it says N/A no matter which mode I put it on in settings and then going to that secret menu. Please help. I'm on stock android 5.0.2 lollipop. Thanks!
still have the same bug with my Z3 compact, Android 6.0.1 and it is very resistent, even secure mode without 3rd party Apps, new SIM Card and new mobile phone (but with restored Sony Backup) helped. Vodafone germany and Sony Customer Care are idealess.
Last try will bei leaving SD card out and a reset with Sony companion without restoring backup