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kaiser is DEAD, att refuses replacement

so pretty much we had a blackout on campus and my phone was low on battery. to salvage my laptop's battery, i used the USB charger on the phone while the laptop was closed and barely even booted up (did not "log in" to windows). so, later in the night my battery went dead, and i'm sure my turning it on and off 15 times with a empty battery just to see the home screen did not help.
next day, I plug in the charger and get the RED LIGHT!!!
i give the phone "CPR" and plug it back in the charger to get an amber light a few minutes later. The phone eventually charged to 30% before i took it out with me to lunch, when I got back I plugged it back in and now it would would not charge at all. the battery % would just gradually decrease.
i tried cleaning the battery connections with alcohol and im pretty sure this made the sticker turn pink (means "water damage"), and att wont give mea new one because of this.
anything i can do?
PS- i never got the red light back since i "fixed" it the first time, now i need to plug it in to turn the phone on and even then it turns off after 2-4 minutes by itself!!! If plugged into wall charger without a battery i just get a red flashing light. with batter, a constant amber.

Take it into a store and try swapping out the battery temporarily with one from the one in the store - if it works then purchase a new battery?

UPDATE
not an option, dont have any stores by me and have no car .
***update - i did use the usb charge trick but splitting the wires and connecting to the battery for 5 or so minutes.. it got up to 17% but is now going back down even though its plugged into the wall charger

Did they ask you if the sticker was pink? Did you yell at a manager or something. Just because the sticker is that color doesn't mean there is damage.

If the sticker is not the default color, they won't warranty the phone. That's just how it is. Someone might get lucky and they do it anyway, but in general that's their policy.
Why else would the plaster the stupid things in 6+ places in/on the phone?
I still don't buy the "I got it wet cleaning the contacts" part myself. But the overall story seems unfortunately common for the Kaiser (other phones too?) with it deciding to die after the battery gets too low. Most people have decided it's not the battery that fails and even if they get the phone to charge, it does not work properly afterwords.
I think HTC should take some responsibility here.

OK, I finally got to try a seperate battery and the charger still would not charge the battery (the charger used was also a new one). What can I do!? Should I buy a parted one from ebay and replace something?

theromanone said:
and replace something?
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The whole mainboard...

is that possible, something anyone could do themselves?

kilrah said:
The whole mainboard...
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wow, i hope it is not that!

anyone else have suggestions on how to fix my kaiser?
-better yet, any successful repairs of this? thanks!

this is old and all, but i finally now have another kaiser to fool around and part out.. any suggestions?

well first off if there is truely water damage and not just a freek bricking then i would try the rice trick first, simply place the phone on a box of rice for a week (or silica gel). not u can not reflash the device because u can not get a 50% charge correct? it almost sounds if the battery is dieing that quickly that u have a short somewhere in the phone cuasing the displacment of energy, also i know that i had a phone a while back (not an htc) but it would only take a charge from a car charger, so try possible expermenting with USB/WALL/CAR chargers. if i were u i probably wouldnt take the phone completely apart unless u are sure that neither the original or the parts phone can be used as anything more than a paper weight.
on an un-related subject if ur looking for a replacment i have a tilt i am looking to sell if u want to pm me we could negotiate a price.

thanks for the reply, i ended up leaving it in the wall charger overnight, and if charged up to 17%, so it is working, i'll try other methods as well.
if it bombs, i'm sure you'll be receiving a pm very soon!

theromanone said:
i ended up leaving it in the wall charger overnight, and if charged up to 17%, so it is working
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I've cleaned the battery terminals and spring contacts many times on my TyTN II and not had this problem since. The key is to use a cotton bud sprayed with contact cleaner/IPA to rub the contact cleaner on/off and not spray it around the area directly. If a cotton bud isn't used as well as the contact cleaner/IPA then much of the grime wont be cleaned off. This still sounds like a conductivity issue to me.

still not clear what you think happened...
in any case, using a FULLY CHARGED BATTERY (charge it using something else, or just jimmy rig to the battery terminals for a while), does the Tilt function properly ? If so, then the most it can be is the charging circuit of the Tilt. Worse case, get one of those charging cradles and charge your battery on that instead (a pain, but cheaper than replacing a Tilt)...
in other words, I wouldn't give up just yet, given what it sounds like has happened...
does the tilt function when plugged into a powered USB port ?

[Q] Battery problems, do I need a new one?

Hi, so this is a partial port of a thread I started over on the General forum.
I may have possibly water damaged my Captivate a few days ago. It wasn't submerged or anything, but was in my pocket when I got water on my lap, and didn't come out immediately.
I disassembled the phone and let it dry for a few days, and after putting the battery back in and starting it things seemed to be working fine. However, the battery was almost dead to begin, and when I plugged the charger into the USB port, I got an error about battery temp being too high and charging pausing as a result.
When I plug the phone in while it is off to the wall charger, I get a screen that flashes from the usual charging picture (the battery with a little bit of green in it) to a picture of a batter next to a caution sign and a high temperature thermometer.
What should I do? I see no signs of corrosion on the battery itself or the pins that connect with it. So long as the phone was not plugged in, I got no errors and it worked fine (on the 2% battery life that is now extinguished). This leads me to believe the problem is in the micro USB port on the top of the phone, but I can't be sure. I cannot see in it very well and don't want to disassemble it unless I have to.
Should I just buy a new battery? Will I never be able to charge my phone through the USB jack? Does this mean I should get an independent charger for the battery, and just juice it up that way from now on (a big hassle)? Any and all advice or experience appreciated.

Has nobody had any experience with this?

If a phone gets wet when power is applied (ie: sleep mode), usually it doesn't matter if you let it dry. The damage is already done. Moisture in the usb connector can do all kinds of weird things to a phone.
Have you tried cleaning the gold battery contacts on the phone and the battery? You can use rubbing alcohol on the phone contacts, followed by a white eraser.
I'd go ahead and buy a new battery. If it doesn't work, you'll have a spare when you buy a new phone.

kegobeer said:
If a phone gets wet when power is applied (ie: sleep mode), usually it doesn't matter if you let it dry. The damage is already done. Moisture in the usb connector can do all kinds of weird things to a phone.
Have you tried cleaning the gold battery contacts on the phone and the battery? You can use rubbing alcohol on the phone contacts, followed by a white eraser.
I'd go ahead and buy a new battery. If it doesn't work, you'll have a spare when you buy a new phone.
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Click to collapse
I haven't tried using isopropyl yet. There doesn't seem to be any corrosion on the contacts whatsoever, so I didn't think it necessary. I'll give it a go.
It may be worth nothing that neither of the water indicators have turned color. Of course, the USB jack is a long way from where those water indicators are... It is completely plausible water got in there and never got down to the battery or contacts. Like I said, the only problems I've encountered are when the phone is plugged in to the charger...
Thanks for the advice though. I'll try it. If not, maybe its time to consider dismantling this thing and attempting a wipe down of the USB jack...

My z1 is dead..plz help me..plzzz

i have a z1 c6902 and yesterday my best friend dropped my beloved z1 to a pond and it's back pannel was shattered and water got in...i dis assembled the phone and let it dry and reassembled it but it is not turning on...when i connect it to a charger the notification light blinks red and then green for a second and after that nothing happens..before turning my device off i have noticed that my power button did not work at all and i had to use the red button near the sim card to turn off the phone..so guys is there any way to fix my z1...i really miss it...plz help me...plz!!!!!

Depending on what method (rice, heat, just sitting) you used to dry the phone, and how long you left it to dry, you may have done more damage by turning the phone on.
Typically, the red LED during power-on means that the battery is very low. However, I do not know the significance of the green LED flash following.
If you are certain that the phone is completely dry, leave it connected to the OEM wall charger for a minimum of 24 hours, then try to power it on again.

xasbo said:
Depending on what method (rice, heat, just sitting) you used to dry the phone, and how long you left it to dry, you may have done more damage by turning the phone on.
Typically, the red LED during power-on means that the battery is very low. However, I do not know the significance of the green LED flash following.
If you are certain that the phone is completely dry, leave it connected to the OEM wall charger for a minimum of 24 hours, then try to power it on again.
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Well i used a fan to dry my phone's disassembled parts..and ivleft it charge for 8 hours..and i'm not so stupid to turn on the wet phone...all i did was quickly turn off the phone and disassemble it to make it dry quickly..but it's not showing any sign of life..i can't turn it on since my power button does not work...any advice???

superdroid xtereme said:
Well i used a fan to dry my phone's disassembled parts..and ivleft it charge for 8 hours..and i'm not so stupid to turn on the wet phone...all i did was quickly turn off the phone and disassemble it to make it dry quickly..but it's not showing any sign of life..i can't turn it on since my power button does not work...any advice???
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Replace the power button and diagnose from there. However, if after 24h of continuous charging, if you don't get a charging screen when unplugging and replugging the USB cable, I would say either the battery or motherboard is toast.
A fan is not really a sufficient to thoroughly dry electronics. There was probably still moisture present in the phone when you turned it back on. You need to use something like silica gel, rice, or a very controlled oven to make sure all the moisture has been removed or evaporated.

xasbo said:
Replace the power button and diagnose from there. However, if after 24h of continuous charging, if you don't get a charging screen when unplugging and replugging the USB cable, I would say either the battery or motherboard is toast.
A fan is not really a sufficient to thoroughly dry electronics. There was probably still moisture present in the phone when you turned it back on. You need to use something like silica gel, rice, or a very controlled oven to make sure all the moisture has been removed or evaporated.
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Click to collapse
How could i know if it is the battery or the motherboard???

superdroid xtereme said:
How could i know if it is the battery or the motherboard???
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Click to collapse
Unless you have significant skill with troubleshooting electronics, unfortunately all you can do is try replacing one or the other. The battery is the obvious (and cheaper) one to try first, but there exists the possibility that the motherboard damaged the existing battery, and could damage the replacement. There is very little which is certain about your predicament.

xasbo said:
Unless you have significant skill with troubleshooting electronics, unfortunately all you can do is try replacing one or the other. The battery is the obvious (and cheaper) one to try first, but there exists the possibility that the motherboard damaged the existing battery, and could damage the replacement. There is very little which is certain about your predicament.
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hey..i tried a new battery but still the same response...where can i buy a new motherboard?? Plz guide me!!!

superdroid xtereme said:
hey..i tried a new battery but still the same response...where can i buy a new motherboard?? Plz guide me!!!
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www.ebay.com c6903 dead http://www.ebay.fr/sch/i.html?_from=R40&_sacat=0&_nkw=c6903+dead&rt=nc&LH_Auction=1 with lcd broken no result with c6902 have you test power on your new battery ?

superdroid xtereme said:
hey..i tried a new battery but still the same response...where can i buy a new motherboard?? Plz guide me!!!
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I have purchased Z1 parts from http://www.etradesupply.com with good success. Or you can try what @xreniox describes and buy a used/broken phone and hope it has no issues.

xasbo said:
I have purchased Z1 parts from http://www.etradesupply.com with good success. Or you can try what @xreniox describes and buy a used/broken phone and hope it has no issues.
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Hey i sent my phone to sony and they sent back my z1 with a report saying that the phone's hardware is not damaged and also the power button and the camera button are not working because of a software issue...so is there anyway that i can fix this???

Repairing water damaged phone

Hi,
i send my phone down the river and probably killed it. backplate was broken and charging lid as well, there is no warranty any more.
i dried it for a week in a box covered with rice and tried to turn it on afterwards. No reactions on buttons, but after i plugged in the charger, the LED got red and Display turned on showing the "Sony" Screen. after a second or two LED and screen went black and the procedure started again. and again. after a few repetitions i put the plug away. so i didn't charge the phone any longer than ~5min and have not plugged it to the PC.
first question is if someone has encountered the same symptomes and can give a statement of chance to revive the phone. Second one is: Where to start? there are lots of guides to disassemble the phone, thats not a problem i think, i have all the tools i need and a little bit technical knowhow. I want to start checking the battery, pretty shure its dead. afterwards i want to check the board for signs of corrosion. but then?
grateful for any tipps, especialy want to know whats the real death sentence for a water damaged phone. after i have seen the screen working i thought main functionality is there and only the battery died.

xant05 said:
Hi,
i send my phone down the river and probably killed it. backplate was broken and charging lid as well, there is no warranty any more.
i dried it for a week in a box covered with rice and tried to turn it on afterwards. No reactions on buttons, but after i plugged in the charger, the LED got red and Display turned on showing the "Sony" Screen. after a second or two LED and screen went black and the procedure started again. and again. after a few repetitions i put the plug away. so i didn't charge the phone any longer than ~5min and have not plugged it to the PC.
first question is if someone has encountered the same symptomes and can give a statement of chance to rivive the phone. Second one is: Where to start? there are lots of guides to disassemble the phone, thats not a problem i think, i have all the tools i need and a little bit technical knowhow. I want to start checking the battery, pretty shure its dead. afterwards i want to check the board for signs of corrosion. but then?
grateful for any tipps, especialy want to know whats the real death sentence for a water damaged phone. after i have seen the screen working i thought main functionality is there and only the battery died.
Click to expand...
Click to collapse
I would leave it plugged in and see if you can build up any sort of charge in the battery. It seems that changing the battery would be an obvious first step, if you can get enough charge in the phone to fire up the mainboard, then you will see what else needs to be changed. leave it plugged into a charger for 24 hours.
Do you want to repair it to salvage what data is on the phone or is it financial reasons? tbh the cost of new mainboard and battery, plus replacement back screen is going to be more than a second hand phone off ebay. If it's a science project then bravo, not enough people try to rescue thier old kit from the bin, but I'm saying there are easier options than pulling it apart.
Having never pulled a phone apart myself I can't really offer any more advice, but you might want to drop @Chamelleon a PM, as he regularly contributes with hardware fixes and knows his stuff.

its more about financial reasons, data is all backed up. Buying a new phone should be the last option. i want to repair it cause i like repairing things and i want to make clear that the phone is absolutely dead or not. i dont think i would buy a new mainboard/display/battery if i am not completely shure that this will fix all problems. in this case id rather buy a new phone.
i am a bit afraid that if i charge the battery for 24h and still have a circuit on the motherboard i will completely destroy it.

xant05 said:
its more about financial reasons, data is all backed up. Buying a new phone should be the last option. i want to repair it cause i like repairing things and i want to make clear that the phone is absolutely dead or not. i dont think i would buy a new mainboard/display/battery if i am not completely shure that this will fix all problems. in this case id rather buy a new phone.
i am a bit afraid that if i charge the battery for 24h and still have a circuit on the motherboard i will completely destroy it.
Click to expand...
Click to collapse
A week in rice in a warm place means there's no moisture in the phone.
The phone won't be damaged by trying to charge the battery and you need to find out if there's anything working from a full charge.

I recently had a waterdamage too. I took it apart and i saw that there was some corrosion on the board by the display connector. I put the mainboard in isopropyl alcohol (you can get that in the pharmacy). I carefully cleaned the affected part with a soft toothbrush and let it dry for a while. And now my phone is back a life and everything works as it should
Good Luck!

Didgesteve said:
A week in rice in a warm place means there's no moisture in the phone.
The phone won't be damaged by trying to charge the battery and you need to find out if there's anything working from a full charge.
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Click to collapse
Well, turns out this guy is right. Phone is working after charging. Vibration is dead and there are some residues of the wather in or behind the display, but nothing else i can find now. i think i will still disassemble the phone, and clean all parts. Maybe i will replace the vibration motor, but i think i can live without one...

[Q] Dead phone, with a twist

This One M7 had been my spare for close to a year. I replaced the screen, camera, and back cover to make it whole again, and everything worked great for a couple months. Unfortunately, it completely died one day while I was using it and the device has shown no signs of life since... until now.
Actually, it still doesn't really show any signs of life. No amount of button holding has been able to elicit any response whatsoever. No charging indicator light either. I've tried leaving it sitting for several months, but this too has not changed anything. I finally opened it up today to check on the battery connection and reseated it. Still nothing.
The one and only response that I do get is recognition on my computer when plugging it in, where it shows up as an "MTP USB Device." Nothing shows up in Windows Explorer though except an empty CD drive.
Any ideas?

Bill720 said:
This One M7 had been my spare for close to a year. I replaced the screen, camera, and back cover to make it whole again, and everything worked great for a couple months. Unfortunately, it completely died one day while I was using it and the device has shown no signs of life since... until now.
Actually, it still doesn't really show any signs of life. No amount of button holding has been able to elicit any response whatsoever. No charging indicator light either. I've tried leaving it sitting for several months, but this too has not changed anything. I finally opened it up today to check on the battery connection and reseated it. Still nothing.
The one and only response that I do get is recognition on my computer when plugging it in, where it shows up as an "MTP USB Device." Nothing shows up in Windows Explorer though except an empty CD drive.
Any ideas?
Click to expand...
Click to collapse
you bricked it, maybe flashing RUU can help. if it will not help you can then use JTAG, it can help to flash firmware on dead boards. you can find JTAG on eBay.

Request for clarification
itwasmistake said:
you bricked it, maybe flashing RUU can help. if it will not help you can then use JTAG, it can help to flash firmware on dead boards. you can find JTAG on eBay.
Click to expand...
Click to collapse
How could I have "bricked" it without flashing anything? The device literally died while I was using it.

Bill720 said:
How could I have "bricked" it without flashing anything? The device literally died while I was using it.
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Click to collapse
Do you have multimeter to check voltage on battery? it could be battery problem, or maybe connector on motherboard is damaged? check for scratches on board (on traces).

It shall be tried
itwasmistake said:
Do you have multimeter to check voltage on battery? it could be battery problem, or maybe connector on motherboard is damaged? check for scratches on board (on traces).
Click to expand...
Click to collapse
I'll try to measure the battery voltage this weekend. Aren't the pins a little small to test with standard multimeter leads though?

0volt multimeter test
I finally got around to trying to measure the voltage of the current battery with a standard multimeter. I got absolutely nothing, which means that I'm either measuring it wrong, the leads are not sharp enough, or the battery is dead. Has anyone else ever had any luck testing this battery with a multimeter?

Going for it!
I tested another, similar, battery by multimeter successfully, so I suspect that it might just be a case of bad battery (at least). With that and the fact that I had a Galaxy Note 2 battery fail earlier in the year, I'm going to jump in and buy new batteries.
Rather than just trying to go cold turkey and install the replacement, I'll test it with the multimeter and then hook it up pre-install. If the phone powers up, then (and only then) will I go through the massive hassle of replacing it. We'll know one way or another next week when it comes in.

Humongous Tinfoil Catamaran!
Just to follow up, I did end up buying that battery. Definitely not "new," but as long as it's in decent shape, it should do the job. While the multimeter test revealed practically nothing, (same as before) the phone did spring to life with the charging indicator as soon as I plugged it in to power. With that, I've charged it up and will be fully testing the phone next weekend. If everything checks out, I'll start the long & annoying process of replacing the battery and hopefully have a fully-working One once again.
Here's to Change!

FIXED!
Just to provide some closure, I can say that the battery replacement was a success! The vibration motor is totally dead (despite being plugged in adequately and not seized) and the casing took a beating from the repeated re-entry attempts, but the phone is now working once again. I suppose I could buy another replacement back cover to really finish the job, but will probably just leave it as-is for right now.