Database Develop

Tilt wont turn on or charge. Shows red light when plugged

Noobie addicted to flashing. The headline says it all. After about 5 -6 different flashes (mostly different ROMs), it wont turn on. And instead of the yellow light that shows when charging, it's a red one, and pushing the power button does nothing. PLEASE HELP!!

Ditto.... And I haven't had time to do any flashing (plenty of time for streaking, tho). lol. When did yours have this problem? Mine just happened last night. I have babied this one like there is no tomorrow, so there's no reason for it to just quit.

FWIW, mine happened the first night I owned it when it was completely standard (ie no flashing at all). All I did was plug it in to the charger. When I woke up the next morning it was as you described. The store reps tried every combination of new charger, new battery and new SIM card with my phone but in the end they gave me a new phone.

This is bizarre - the same thing happening to all of us on the same night?!?
I woke up late this morning because my phone alarm didn't go off. Upon inspection, I realized that it hadn't charged and was completely dead even though it was plugged in all night.
Now plugging it into the wall or into a USB port results in a red light, no charging. I can't even turn it on although it's directly connected to power.
I've flashed several ROMs, but I've been running Dutty's 7B since it was released two weeks ago or so - I doubt that's a factor.
Help? Anyone?

Ummm, ok this is really fawkin freaky...add me to the list. Running dualtouch 1.1. Hung up the phone, went back to it an hour later...dead as a doornail. Wouldnt charge, got the red LED. Luckily I'd only owned it for 27 days, so I returned it to my local AT&T store and got a new one....too many people on the same night for this to be an isolated incident...same as other users, babied it like, well, an overpriced cellphone . Methinks there is something afoot!!!

Deleted by author

Add me to the list.
Ok, this just happened to me just now...
MY 400$ PHONE JUST QUIT!!!!!
Not even 4 days old and it just gave out...
My standpoint (im a techie nerd) is this:
I charged my phone on my moms blackberry charger (~500mA)
The kaiser needs 1A to charge, so i only had half the power i was told...
When I had 89% I really had 44% and it drained really fast. So when I got home it was around 53% meaning I only had about 2% battery left (understand?) and when i pulled it out of my pocket...nothing, it wouldnt turn on SO I FREAKED OUT!!!!!!
I called HTC and they said to try a new battery, so I am going to go to the ATT store tomorrow and try another battery.
O and the reason is,
when Li-ion batterys get really low, they cease to produce the charge needed to keep the miniport active, thus resulting in any attempt to charge as futile.
Thats why you need to take out the battery and 'jump start' it by stripping a usb cable and putting the corresponding wires on their terminals (red + back -)
which will forcefully charge the battery and allow the miniport to become operable again. At which point you can resume using the HTC OEM charger (1A output at 5v) to resume the full charge. No other charger will suffice.
Im am going to try this now, you guys too and report back!
Dismissed!!!!

But my battery is fully charged...

tyeo098 said:
Add me to the list.
Ok, this just happened to me just now...
MY 400$ PHONE JUST QUIT!!!!!
Not even 4 days old and it just gave out...
My standpoint (im a techie nerd) is this:
I charged my phone on my moms blackberry charger (~500mA)
The kaiser needs 1A to charge, so i only had half the power i was told...
When I had 89% I really had 44% and it drained really fast. So when I got home it was around 53% meaning I only had about 2% battery left (understand?) and when i pulled it out of my pocket...nothing, it wouldnt turn on SO I FREAKED OUT!!!!!!
I called HTC and they said to try a new battery, so I am going to go to the ATT store tomorrow and try another battery.
O and the reason is,
when Li-ion batterys get really low, they cease to produce the charge needed to keep the miniport active, thus resulting in any attempt to charge as futile.
Thats why you need to take out the battery and 'jump start' it by stripping a usb cable and putting the corresponding wires on their terminals (red + back -)
which will forcefully charge the battery and allow the miniport to become operable again. At which point you can resume using the HTC OEM charger (1A output at 5v) to resume the full charge. No other charger will suffice.
Im am going to try this now, you guys too and report back!
Dismissed!!!!
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Click to collapse
Sorry to tell... but when this happening you need a repair. I got this problem 2 times with my Wizard. It's a hardware problem.
I did all the tricks you can mention but at the end it needed a repair.
I had some luck after the second time i got a compleet new MOB from T-Mobile SHOP Sales-Manager (Utrecht).
It sounds like the problem is with the Kaizer... so far everything overhere is OK.
I use only the org. loader and USB-port on my computer. Don't use a other loader than that !!!!

Just wanted to add my name to this list...
I've had my Tilt about 2 days. I haven't flashed it, but I have run several cabs on it...I didn't have it on charger when I went to bed, when I woke up, it was off. The only thing I did different than the rest of you was I tried to turn it on before I put it on the charger and it came back on saying that the battery was critically low or whatever, so then I stuck it on the charger and it seems to be ok now.
I could see it being a hardware issue, just seems weird that so many people had it on the same night, and under such different circumstances.
Also, first post...this site is great and you are all smarter than I ever hope to be

okay lets try this...remove batt....let phone sit for a few minutes. plug into power source without batt. unplg again....then plug again. while plugged into power source...put batt in...then remove...then in again. then hit the reset button. ofcorse this has nothing to do with anything. but if it was me i would try anything lol....lets see what happens.

rzanology said:
okay lets try this...remove batt....let phone sit for a few minutes. plug into power source without batt. unplg again....then plug again. while plugged into power source...put batt in...then remove...then in again. then hit the reset button. ofcorse this has nothing to do with anything. but if it was me i would try anything lol....lets see what happens.
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Click to collapse
lol....good one.
No wait....I must hold back the epicaricacy, don't want this happening to me as well
A moral dilemma you have caused here with your post...
(Good luck to everyone who's experiencing those problems )
H.

lesevich said:
lol....good one.
No wait....I must hold back the epicaricacy, don't want this happening to me as well
A moral dilemma you have caused here with your post...
(Good luck to everyone who's experiencing those problems )
H.
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Click to collapse
lol also...does the phone come on with just the power cable plugged in and no batt? im curious to know about that. the latest version of kaiser tweak has a bunch of power settings. if the phone does come one...load up kaiser tweak and get in there to see if you can mess with the settings to fix this issue.

rzanology said:
lol also...does the phone come on with just the power cable plugged in and no batt? im curious to know about that. the latest version of kaiser tweak has a bunch of power settings. if the phone does come one...load up kaiser tweak and get in there to see if you can mess with the settings to fix this issue.
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Click to collapse
Well, speaking for those of us with the problem, the phone won't come on WITH the battery installed and the cable plugged in... I GUESS I could try it w/o the battery... would that even work normally?
I'm desperate.

drokkon said:
Well, speaking for those of us with the problem, the phone won't come on WITH the battery installed and the cable plugged in... I GUESS I could try it w/o the battery... would that even work normally?
I'm desperate.
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Click to collapse
key word desperate!! lol anything works when you're desperate...give it a try. if not then we'll move on to hard resetting and see where that leaves us.

This same thing happened to me a week ago. I hope you guys have your phones on contract from AT&T, because I took mine back to the store after 2 months of use (took great care of it, no drops etc.) and they put me in contact with customer support.
Great experience with support - they will ask you to take battery out, examine the battery contacts, ask if it was dropped or put in water, ask if you tried another battery and finally ask about hard reseting. Since the device doesn't even power on in this case, hard reset isn't an option.
The tech rep imediately told me it sounded like a hardware problem and shipped me a new phone overnight. They send you a reconditioned phone (it looks brand new) without a battery or stylus or back cover. You use your old battery, cover and stylus and send back your brick with the enclosed shipping label. As long as it gets back to them in 14 days and is deemed by them not to have been dropped or damaged, you don't get charged for the replacement device. Worked like a charm for me...but we'll see in a few months time if this same problem crops up again. Fingers crossed...
P.S. They will initially quote you $12 to upgrade to overnight shipping, but make sure to tell them that the phone is for business use and you need it quickly and they should upgrade the shipping for free. Worked for me!
By the way - I never flashed a different ROM on the original phone. (Stock AT&T ROM but soft reset before bloatware intallation) So don't think it has anything to do with flashing too many or the wrong ROM!

Red light.......
I called HTC and they said something got smoked inside.......I called warrenty dept. and they shipped me a replacement.......I think this is weird too.....oh well such as life.......

Did you have to ship the smoked one back?
Kind of a dumb question yes, but if no, poke around inside to see if you cant get it working again.

happened to me too. i'm pretty sure its a hardware issue.

This happened to me as well. I'm glad there is a thread to address the problem!
The one thing I noticed that is different about this new kaiser I have is that the battery is made by DynaPack, the battery in the kaiser that has this issues was a Samsung battery.
May this be the culprit?

Red light of death fixed!!! (sticky???)

I think I just figured out how to fix it!!!!!!! I was tinkering around and got my red light brick to turn on!!!! I'm not sure exactly what fixed it so here's everything I did-
1. Removed the storage & sim cards.
2. Took off the backplate.
3. Removed the battery.
4. Bent these 2 pins up a little bit:
5. Put the battery in at an angle, so that the power leads were connected, but the metal shielding plate on the back of the battery was not touching:
6. Hit the power button (with the battery still "halfway" installed) Bam, green light of life.
Somebody please confirm this. Meanwhile I'll be copywriting this process so anyone who performs it owes me 10 bucks

So my replacement Tilt isn't working either, so they're overnighting me a third one. In the meantime, I haven't sent back my original (RLoDed) Tilt, so I thought I'd play around with some of your theories.
skuzz said:
Another thought I had. After the tilt goes into red brick death mode, has anyone tried plugging it into power, battery installed, and then holding down power+camera(all the way) and then pushing in the reset button on the bottom? This may trigger it to go into flash mode - although I kinda doubt it'll work. Worth a shot! Might be able to reflash it back to life! Holding down power and camera while it boots is how you manually force it to get in the Red/Green/Blue firmware flash mode. If it let us do that much when the device bricked we might have a snowball's chance in hell of getting them working. I didn't think of trying it before I returned mine tho. D'oh!
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I didn't know what to try besides installing the battery and SIM card and trying to push down the power, camera, and stylus buttons (I knew I was doing it correctly, because I had to use this to return my second Tilt to factory specs). No response whatsoever! This thing is deader than a doornail. Except for the red LED, of course... that works REALLY well whenever it's plugged in.
sWuRv said:
I think I just figured out how to fix it!!!!!!! I was tinkering around and got my red light brick to turn on!!!! I'm not sure exactly what fixed it so here's everything I did-
1. Removed the storage & sim cards.
2. Took off the backplate.
3. Removed the battery.
4. Bent these 2 pins up a little bit:
5. Put the battery in at an angle, so that the power leads were connected, but the metal shielding plate on the back of the battery was not touching:
6. Hit the power button (with the battery still "halfway" installed) Bam, green light of life.
Somebody please confirm this. Meanwhile I'll be copywriting this process so anyone who performs it owes me 10 bucks
Click to expand...
Click to collapse
I appreciate your enthusiasm, but the only thing I can confirm is that this did NOT work on my RLoDed Tilt. Tried it several times in various ways. I think you just seriously lucked out!
As such, I'd also have to vote against stickying this... for now.
Best of luck, all... if not actually in fixing your RLoDed Tilts, then definitely in avoiding the $500 service fee if AT&T discovers we voided our warranties.

alright i will confirm this too....my phone was truely RLOD..... i did the same thing that these guys did just jammin the battery in and out and it "jump started the phone"
exact process used
Moto Razr charger
hold down power button
"bounce" battery on and off the contacts for the battery a good 100 times or so
green light apeared after the red light started to flicker a little bit..... tis as if you were giving the phone CPR or something
im not going to call this a fix all i know is that the phone was RLOD and now it is working....battery is at 54% right now and i will post back in a bit to see if it has risen at all....
no smell arising from device
running origional rom but have had other roms on there (alex's)
hard SPL still installed on device
SPB phone suite is the last software that was installed on the device
reg tweaks installed as well, the usual ones no sms, hsdpa enabled blah blah blah
that is about all i can provide....the unit was on the computer overnight charging....when i woke up it was RLOD....and i was sad....i did have the ATT store replace the battery for me as well dunno if that had anything to do with the issue...
in the time that it has taken me to write this the battery is now at 55% so it is charging.....on wall charger with MOTO razr charger
ok lets take a little closer look at what happened within the past little bit....
after gettin the device all up and running it was behaving very oddly.... it would go through multiple attempts to connect to the data network for various reasons....after showing that it was at 55% on the charger it went back down to 54%... i pulled it off the charger and took it into the other room to do something......within 10 min it was down to 46%....now having a data connection my blackberry connect should have a valid network connection....but it did not... not sure why...
the best that i can conclude is that it was trying to connect to so many things all at the same time that it exhausted its self that fast....
so the question is how many people out there that have RLOD are running the BB connect software on there devices and have made REG edits to the data connection time outs and the HSDPA mod availability
editing those settings together may confuse the device and make it think that it has to connect to too many things at one time....
just another thought process that i thought that i would throw out there...
here are some things on the my device that would use the DATA connection and automatically initiate the connection on the device rather than you opening a program forcing it to connect such as Internet explorer
GPS update
HTC home weather tab
SPB weather tab
Blackberry connect
SPB insight....RSS Reader
text messages going in and out....my phone sees quite a few of those
Edit/Delete Message

There have been a few other people who have now fixed their RLOD's. Confirmed it was done by messing about with the battery. If you have revived yours, please post your method in here so we can compare them and eventually pinpoint the fix. Thanks.

i had the same prob..took out the batterly wiped the four contact points on the phone (might of pushed them down or up) and put battery back in and worked..

I believe sWuRv was onto something. My Tilt had the RLOD today. I tried everything, even what he suggested above to no avail. So I called warranty and got my replacement on it's way, express shipping waved and all. So I decided to everything I could think of to try and get the thing back on so I might be able to back up my data again.
I started fooling with the battery, like sWuRv suggested but I moved it all around at 45 degrees or so pushing the power on button. I noticed while it was plugged to the USB with red light on that every now and then the red light would flash when I moved the battery so the contacts moved (while holding the battery at that 45 degrees). I started getting the light to go yellow but it would not stay. So I unplugged from the USB and kept trying it while pushing the power button. It eventually started and I was able to back up to my SD card. One thing I can tell you is that this process caused the phone to get hot and smell like electronics burning a little. There is definitely a power problem inside.
I have no idea how or why this worked but it did. I think I will still take the replacement even though I have to figure out how to swap my fancy invisible armor clear protector skin.
I'll try and update on whether this phone dies again or what until I get the new one.

rlod
I tried messing with the battery in a variety of ways for 30 minutes with no sucess. RLOD stayed solid.

RLOD
Holy shoot............After bouncing my battery up and down about 40 times my phone came to life!!!!!!!!!!!!!!!

Reseating the battery and/or sim/storage cards is hardly a revolutionary procedure. Its Cellphone 101.

you guys are LIFE SAVERS. I have been on this forum for about a month now and I finally found a reason to post. I haven't posted because I always find my answers. I just wanted to thank everyone, as I have been on the phone with Amazon.com (where i got my tilt), went into an AT&T store and was on the phone with HTC tech support ALL day trying to resolve my red light issue. Unbelievable that all I needed to do was give it some "battery CPR":

UGHHHH. Well i found reason to make post #2. The fix lasted less than 5 minutes.

this did not work for me

These stories remind me off all the bad batteries/no powerup of my Motorola Q and those of others. My mother is on her 4th Q and I know its the battery, but the store just swaps out the whole phone. I've seen batteries last as little at 2 weeks, especially if let run down to empty at any point.
My questions are, is this just a bad battery problem? Does anyone with RLoD have a spare battery to try? If these batteries fail in the shorted condition, will they over draw power from the phone and mess up the charging circuit?
Roto

"Not the Mama", OR, NOT THE BATTERY
rotohammer said:
These stories remind me off all the bad batteries/no powerup of my Motorola Q and those of others. My mother is on her 4th Q and I know its the battery, but the store just swaps out the whole phone. I've seen batteries last as little at 2 weeks, especially if let run down to empty at any point.
My questions are, is this just a bad battery problem? Does anyone with RLoD have a spare battery to try? If these batteries fail in the shorted condition, will they over draw power from the phone and mess up the charging circuit?
Roto
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Click to collapse
I certainly don't believe it's a bad battery problem. I had 2 spare batteries, fully charged with separate docking charger - none of the 3 batteries made any difference once I got the RLOD.

cushcalc said:
I certainly don't believe it's a bad battery problem. I had 2 spare batteries, fully charged with separate docking charger - none of the 3 batteries made any difference once I got the RLOD.
Click to expand...
Click to collapse
Very good, thanks for the insight!

I finished a call yesterday and then dropped my phone on to the pavement cos I was a bit drunk... Anyway this caused my phone to go from working fine (all be it with pants battery life) to just flashing the red light. Fixed it today. I tried the methods prescribed in this thread without success although I did not persevere for very long. I then put a spare battery in to the phonea and bingo the orange light comes on, phone boots up and it's now happilly charging. Note that I charged the old battery for several hours before trying the fix. Pity nobody seems to know what the problem actually is. I wish HTC would let us know....

sWuRv said:
There have been a few other people who have now fixed their RLOD's. Confirmed it was done by messing about with the battery. If you have revived yours, please post your method in here so we can compare them and eventually pinpoint the fix. Thanks.
Click to expand...
Click to collapse
I had a similar problem with my old iPAQ hw6515, and a Motorola V3. The contacts on the battery don't spring forward as well on an older phone as they do when it was new. I shimmed the battery. I did this by taking a business card and holding it against the opposite side of the battery from the contacts I traced the battery's profile and cut it out. I scotch taped my new shim to that side of the battery, then re-inserted it. This forces the battery up against the contacts better and in many times resolves inoperable phones, failure to charge, and spontaneous rebooting issues.
-Jay

My replacement tilt (first one had a bad USB connector) died Sunday.
Had it on the charger, looked down, red LED. Back of phone was pretty
warm. Pulled the battery, SIM, memory card, slammed the battery onto the
battery contacts rapidly 5-6 times, put the SIM, memory, battery back into
it, and it charged up. Did a hard reset. Battery was 100% charged, I turned
it completely OFF when I went to bed. Got up, battery was 0% drained!
Red LED again. Did the rapid thingy with the battery again, orange charge
light came on.
Called at&t warranty replacement. When I told her I had a red LED, she didn't
even ask me to do anything else. She just asked for the IMIE number and shipped me another one.
Maybe the 3rd one will be the charm LOL.......
I'm beginning to think that HTC doesn't stand for "high tech computes" but
"high tech CRAP"....

Maybe you guys got the margin of error productions? I know its really unlikely that you could get them again after a replacement but it is possible, and it maybe your computer. What do you think could be making this things go crazy? Overly protective anti-virus, I know, I know but it could do things secretly and screw around like mine does and wont let me into sites I have been on before on the same app no changes . . . Well I hope you luck.

ok I just tried everything you guys said, but it didn't work for me
so as some of you have stated it must be the battery, so what I did is put it between my hands for about 1 minute and put it in and it worked again!
really weird... must be the heat?
well hope that helps the research
Cheers
Jay

kaiser is DEAD, att refuses replacement

so pretty much we had a blackout on campus and my phone was low on battery. to salvage my laptop's battery, i used the USB charger on the phone while the laptop was closed and barely even booted up (did not "log in" to windows). so, later in the night my battery went dead, and i'm sure my turning it on and off 15 times with a empty battery just to see the home screen did not help.
next day, I plug in the charger and get the RED LIGHT!!!
i give the phone "CPR" and plug it back in the charger to get an amber light a few minutes later. The phone eventually charged to 30% before i took it out with me to lunch, when I got back I plugged it back in and now it would would not charge at all. the battery % would just gradually decrease.
i tried cleaning the battery connections with alcohol and im pretty sure this made the sticker turn pink (means "water damage"), and att wont give mea new one because of this.
anything i can do?
PS- i never got the red light back since i "fixed" it the first time, now i need to plug it in to turn the phone on and even then it turns off after 2-4 minutes by itself!!! If plugged into wall charger without a battery i just get a red flashing light. with batter, a constant amber.

Take it into a store and try swapping out the battery temporarily with one from the one in the store - if it works then purchase a new battery?

UPDATE
not an option, dont have any stores by me and have no car .
***update - i did use the usb charge trick but splitting the wires and connecting to the battery for 5 or so minutes.. it got up to 17% but is now going back down even though its plugged into the wall charger

Did they ask you if the sticker was pink? Did you yell at a manager or something. Just because the sticker is that color doesn't mean there is damage.

If the sticker is not the default color, they won't warranty the phone. That's just how it is. Someone might get lucky and they do it anyway, but in general that's their policy.
Why else would the plaster the stupid things in 6+ places in/on the phone?
I still don't buy the "I got it wet cleaning the contacts" part myself. But the overall story seems unfortunately common for the Kaiser (other phones too?) with it deciding to die after the battery gets too low. Most people have decided it's not the battery that fails and even if they get the phone to charge, it does not work properly afterwords.
I think HTC should take some responsibility here.

OK, I finally got to try a seperate battery and the charger still would not charge the battery (the charger used was also a new one). What can I do!? Should I buy a parted one from ebay and replace something?

theromanone said:
and replace something?
Click to expand...
Click to collapse
The whole mainboard...

is that possible, something anyone could do themselves?

kilrah said:
The whole mainboard...
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Click to collapse
wow, i hope it is not that!

anyone else have suggestions on how to fix my kaiser?
-better yet, any successful repairs of this? thanks!

this is old and all, but i finally now have another kaiser to fool around and part out.. any suggestions?

well first off if there is truely water damage and not just a freek bricking then i would try the rice trick first, simply place the phone on a box of rice for a week (or silica gel). not u can not reflash the device because u can not get a 50% charge correct? it almost sounds if the battery is dieing that quickly that u have a short somewhere in the phone cuasing the displacment of energy, also i know that i had a phone a while back (not an htc) but it would only take a charge from a car charger, so try possible expermenting with USB/WALL/CAR chargers. if i were u i probably wouldnt take the phone completely apart unless u are sure that neither the original or the parts phone can be used as anything more than a paper weight.
on an un-related subject if ur looking for a replacment i have a tilt i am looking to sell if u want to pm me we could negotiate a price.

thanks for the reply, i ended up leaving it in the wall charger overnight, and if charged up to 17%, so it is working, i'll try other methods as well.
if it bombs, i'm sure you'll be receiving a pm very soon!

theromanone said:
i ended up leaving it in the wall charger overnight, and if charged up to 17%, so it is working
Click to expand...
Click to collapse
I've cleaned the battery terminals and spring contacts many times on my TyTN II and not had this problem since. The key is to use a cotton bud sprayed with contact cleaner/IPA to rub the contact cleaner on/off and not spray it around the area directly. If a cotton bud isn't used as well as the contact cleaner/IPA then much of the grime wont be cleaned off. This still sounds like a conductivity issue to me.

still not clear what you think happened...
in any case, using a FULLY CHARGED BATTERY (charge it using something else, or just jimmy rig to the battery terminals for a while), does the Tilt function properly ? If so, then the most it can be is the charging circuit of the Tilt. Worse case, get one of those charging cradles and charge your battery on that instead (a pain, but cheaper than replacing a Tilt)...
in other words, I wouldn't give up just yet, given what it sounds like has happened...
does the tilt function when plugged into a powered USB port ?

Battery wont charge....

I have been getting pretty bad battery life recently, and now it's gotten to the point where I could leave the phone plugged in all day, come back and it will only last about 20 minutes.
So I went to AT&T and picked up a new battery, and I popped it in and left it plugged in overnight. When I checked on it last night it was up to 35% charging, now this morning, after being plugged in all day it's at 6%!
If I unplug the phone, it gives me the battery critically low warning immediately and then soft resets.
I am not sure what to do here. I read some stuff on here about doing a hard reset and then charging, or another one said let it charge while in bootloader mode, I really dont know how to go about this. I dont want to have to send the phone in for service because then I have to revert everything back to how AT&T had it first.
Any ideas on this would be appreciated. Thanks!
EDIT: Awesome, and since the battery level is under 50% it will not let me do the ROM update back to the AT&T stock ROM.

Check the usb port. It is rather easy to bend one of the gold connectors and the battery won't charge. You could still get a connection with your PC with the usb and not get a charge if you bent the right one.

You can flash VIA the SD card if you Charge is too low.
But I wouldn't recommend trying with less than 40% battery with your draining problem.
If the battery goes out during the flashing problem, you would have a pretty nice Paperweight.

I had the same problem. Try a different charging cord! They don't last long

Brickcity said:
I had the same problem. Try a different charging cord! They don't last long
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Click to collapse
You know what I had it plugged into the computer for a while with the new battery and I think it took the charge okay.
Also, I just gently used the stylus to poke around at the usb connector on the phone (as I have done as many others have in the past, and tried to do a soft reset in the dark and wound up putting the stylus in the USB port instead of the reset hole, but up until now I never had any issues). It seems to be charging again after doing that. I'll have to keep an eye on it and really baby that USB port, lol.
I do have a spare charger from my old HTC Wizard, I'll try using that one again if I have any more issues. I wound up reverting to the official ATT rom now as well just in case I need to get it serviced, and it really makes me appreciate the hard work people put into these custom ROMS because the stock one sucks, lol.

[Q] Battery icon with a ?

When I try to boot my touchpad I get a battery icon with a ? In the middle. What does it mean and how can I fix it? I googled it and all I saw was people saying they had to send it to HP.
I finally had this device running perfect on CN and loaded 10gigs of ebooks on it less than a week ago. I guess if I have to webos doctor I will but it won't go into download mode. Also if I have to send it to HP will they refuse it because it is modded?
Thanks in advance!
- Sent from my OG Epic 4G runnin fine on CM9 -
EDIT: It appears I didn't search long and hard. Looks like I'll get to experience how challenging the RMA process is for HP.
If anyone else experiences this I found this thread to be most helpful: http://forums.webosnation.com/hp-touchpad/310969-battery-icon-w-question-mark-researching.html

I'm in the same situatuon . I bought a new battery to replace what I thought was a bad battery. I put the new battery in and booted to the same battery with question mark symbol.
Desperate to fix my touch pad. Now since I've opened it I can't send it in for repairs. I'd like to fix it myself but can't find any spare parts. I'm thinking it might be the charging board.
Sent from my MB860 using XDA Premium App

I have read that this happens if you let your battery die while in Android. Actually dont know if it happens in webOS too. I guess it fails to recognize the battery after completely draining. I read someone getting it back to normal by removing the battery and charging it externally, however that is accomplished. Did both of you have your TouchPad run out of battery?

Yes mine did unfortunately run out of battery while running android. I have tried charging the battery externally. I even bought a new battery for it. Both were charged as they powered up and displayed this battery with the ? symbol. So it's not the battery.

i got the battery with ? mark all the time when i forgot to charge and it drained turned itself off, simply let it charge(do not unplug) and it should auto boot into cm9 or webos(this usually take half hour or so). if that doesn't work, read post #31 to get it work. good luck.
http://forum.xda-developers.com/showthread.php?t=1381564&page=4

chris8599 said:
i got the battery with ? mark all the time when i forgot to charge and it drained turned itself off, simply let it charge(do not unplug) and it should auto boot into cm9 or webos(this usually take half hour or so). if that doesn't work, read post #31 to get it work. good luck.
http://forum.xda-developers.com/showthread.php?t=1381564&page=4
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Did you get the battery with the ? mark? Or the low battery symbol. I have gotten the low battery before and just charging would solve that. I have left the Touchpad on the charger for days at a time with no luck. I have tried every available charger besides the touchstone. I know it's not going to just charge eventually. I have already taken it apart multiple times and replaced the battery and/or manually charged the battery. When the battery is re-installed it boots up to the same battery with ?. When I charge the battery to close to full manually the battery / ? icon stays on for hours then starts a boot loop sequence with the same logo.

i must have gotten the low battery symbol and thought it's the ? symbol. Have you tried "Press and hold power button(while still holding power button) keep press center button for 15 times?" to see if you could brought back the low battery symbol.

chris8599 said:
i must have gotten the low battery symbol and thought it's the ? symbol. Have you tried "Press and hold power button(while still holding power button) keep press center button for 15 times?" to see if you could brought back the low battery symbol.
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Yes, it does not work in this mode. There was another thread where a guy had two HP Touchpad's and confirmed it did not work in this mode. He was doing it correctly on the working touchpad but did nothing to the stuck Touchpad. I have tried it with no luck.
I'm stuck, I don't know where the problem is if it's not the battery. I'm out $35 for the new battery and still don't have a working Touchpad.
The thread in the original post has a guy willing to experiment with JTAG to repair. I'd be willing to send mine to him if he does find a solution.

kkl0wn said:
Yes, it does not work in this mode. There was another thread where a guy had two HP Touchpad's and confirmed it did not work in this mode. He was doing it correctly on the working touchpad but did nothing to the stuck Touchpad. I have tried it with no luck.
I'm stuck, I don't know where the problem is if it's not the battery. I'm out $35 for the new battery and still don't have a working Touchpad.
The thread in the original post has a guy willing to experiment with JTAG to repair. I'd be willing to send mine to him if he does find a solution.
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have you tried to put back your original battery and try the Hold power then press Home key for over 15 times method?. what about disconnect the battery and see if it would even turn on at all?.

that's me
Hey kklown, I'm the guy from that thread, just started searching around once more to make sure nobody's figured something else out, and sure enough nobody's been bullheaded enough to plow through it yet.
I still want to invest into a JTAG box of some sort to recover my touchpad, and a hard bricked Evo 4g I still have. I will look you up when I get one (should be within the next few months) to keep you posted with progress. At the very least, it would be nice to know whether or not it's doable.
Anyway, if anyone knows anything we don't, be sure to speak up on this thread or the one I started at webosnation.

I'm thinking about getting a Li-Po charger just to keep trying to charge the batteries and hope that it will eventually work. I have 2 batteries now so it wouldn't hurt to charge one and plug one in for testing.
If you do get the JTAG to work I'd be willing to ship mine to you and pay you for your work.

Well, for me, I could leave it plugged into the wall charger that came with the touchpads, and it was definitely charging. I tested this by propping the touchpad's power and home(center) button so they were pressed, and left it for a few days (rebooting consistently when I left it). When I came back, absolutely no response from it, put it on wall charger. After a few minutes I unplugged it and rebooted by holding pwr+home, and it only had enough juice to show the battery question mark for one second before turning off the screen.
FWIW.
I'm waiting for my barely used Droid Razr to sell, and when it does the money from that will go to a JTAG box. Anyone want a mint Razr for ~275? haha.

I wonder if this has something to do with not charging the battery to 100% on first use. Was that the case with of you? Just a thought.

I've got the cash finally, going to make sure I have the right JTAG box before I purchase. Will update when I get it.

Awesome to hear. Hopefully this will be the answer to our problems. Please keep us updated on the progress and procedure.

For sure! Ordered a Riff Box tonight from Hong Kong via eBay, should be here around 5/11-16... should be fun to mess with.

HP replaced my touchpad, their tech support sucks I had to give my credit card info to someone overseas and even tho it wasn't charged I had to do it to send it in. After an hour or so arguing with the dude I gave him my number and he then submitted the ticket. They sent me a box and pre-paid next day air label and the whole process took a week or so before I received my replacement.
The issue I had (Battery Symbol with ?) Occurs when you let the battery drain to 0 while booted in Android, doesn't matter what ROM you're on so don't cuss out our great devs.
The (Preventative)Solution: Use an app like "Tasker" to shut down your device at 5%.
I actually haven't accomplished this tho... Tasker confused me lol. I doubt every ROM dev is gonna include this "power off at 5%" "feature" because everyone wants to sip every last % of their battery. Maybe a flashable mod could be made or something but that is beyond me since I couldn't even figure out Tasker.
If you CAN'T send it in to HP for replacement then the jig stuff you guys are talking about is probably your only hope.
- Sent from my OG Epic 4G runnin fine on CM9 -

I went and bought some JTAG equipment, and I'm ready to dive in.
Does anyone know what my target is to read from good touchpad / write to bad touchpad, or perhaps willing to share bin files,etc they may have access to?
Ready and willing...make me able! : D

Well I tried manually charging my batteries again.... I don't have a Li-Po charger so don't know if that would fix things. It does charge the battery I am powered up again but still have the battery with ?.
I figured out that the gold button on the mother board is a shut off switch. If you hold it for a few seconds the device will shut off. Sometimes it will also turn the device on but so far it's been very unpredictable.
I'm going on vacation and really wish I was able to fix this thing so I could watch some movies on my almost 6 hour flight. Guess I'll have to resort to my Motorola Atrix with LapDock.

Good info about the gold button! I went and re-read some of a thread on webosnation about where the touchpad expects the battery firmware to be. Totally forgot that it was on the integrated flash storage... so if that's the issue, getting the file on there is the easy part, IF I can figure out a way to interface with the integrated storage.
That's the next piece to figure out anyway. Don't think the JTAG box will be used for that, but who knows, haven't found much info for reading/writing from embedded storage directly. I'm hoping that with the right pinout and maybe extra parts, I can use it as a usb drive or something.
Will come back with info soon.