[Q] Computer not recognizing device, how is this fixed? - One (M7) Q&A, Help & Troubleshooting

I plugged my HTC One into my computer tonight in hope of transferring some songs across to it, but it comes up saying it is not recognized, i have tried uninstalling htc sync and the htc drivers, tried older versions of both, tried turning usb debugging on and off and also tried restoring my pc to an earlier point but none of this seems to work. Please if anyone can help i would be so grateful.

Check what it shows as in Device Manager. Also try downloading the driver installer from here: www.adbdriver.com

Managed to get it working, for some reason the usb cable will only charge the phone now, it wont transfer data. Thanks for the help though
Sent from my HTC One using XDA Premium 4 mobile app

I had this exact problem. Try using a different usb cable. It may work.
Sent from my Nexus 7 using Tapatalk 4

Try to use older or newer driver, usb cable or the port is also can be the problem.
Sent from my GT-S5570 using xda app-developers app

camy256 said:
I plugged my HTC One into my computer tonight in hope of transferring some songs across to it, but it comes up saying it is not recognized, i have tried uninstalling htc sync and the htc drivers, tried older versions of both, tried turning usb debugging on and off and also tried restoring my pc to an earlier point but none of this seems to work. Please if anyone can help i would be so grateful.
Click to expand...
Click to collapse
This happened to 2 people I know and myself. My phone wouldn't charge when on, and would not connect to the computer at all. Not even charging. I tried new cables, different ports, but nothing worked. I sent it away for repair. I suspect it could be hardware failure somewhere as this is happening to a few people now. I would advise you to get it looked at. Still waiting on mine to be returned.

Related

[Q] Computer wont recognize phone

Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?
I had similar problems, and did a system restore on my Windows 7 64 computer. Some updates didn't allow the phone to mount.
I'm not saying this is your case, but it's worth a shot.
kant5t1km3 said:
Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?
Click to expand...
Click to collapse
A little more info would help. What is your PC specs? There are some known issues on Win7-64.
ya i have Windows 7 64 bit
Its Win7 64 I had similar trouble
first try right click Mini Kies run as Administrator, then plug in phone when Kies says to, Windows will recognize it if it has the usb drivers if not it will look for them and will install, then try again ..good luck
it worked not what. my phone doesnt show to "Mount".
You are in debugging mode, right?
rwj5279955 said:
You are in debugging mode, right?
Click to expand...
Click to collapse
ya, i am and i dont know what to do.
Now work shows the icon on my phone but it freezes when i click on it and i have to battery pull to get it back to normal.
Are you on a custom rom or stock? If custom, which rom?
i am on firefly 2.5
Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?
ya ive tried different cables, computers, roms everything i went into recovery with the usb plugged in and clicked mount usb and it works then but i dont want to do that every time.
still doesn't work after a few days
http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
thanks ill try it after school
Johnnie5000 said:
Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?
Click to expand...
Click to collapse
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...
stinkynoon said:
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...
Click to expand...
Click to collapse
ya thats exactly whats happening but i have two different cables and they both dont work
Is it all possible to swap cords with an AT&T store? I'm sure it's unlikely that both cords are fruity...but it'd be worth a try if possible.
xwiljar said:
http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Click to expand...
Click to collapse
well I have the same issue but I'm running linux ubuntu. I don't think it is a cables fault it must be the phone or ROM.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] Running out of USB ports to get ODIN working!

Hey guys today my second USB port stopped working for ODIN.
The front two on my PC don't work for it and I got 4 left on the back, is there any way to solve this issue?
uninstalling and reinstalling the drivers then rebooting has always fixed it for me. if that isn't working i've got no clue. sorry i couldn't be more helpful i guess.
Yea I know but same problem.
I'm anxiously saving money for a GS2 and Netbook.
Sent from my SGH-T959 using XDA App
New cable.
Your welcome.
Sent from my GT-I9000 using XDA Premium App
also have the same problem with my old pc, two front usb don't work with odin, but work with anything else.
I've had this same problem, and I haven't been able to fix it. But now I've switched to Ubuntu and Heimdall.
I don't know if this will work for you, but this USBDeview looks like it might do the trick: http://www.nirsoft.net/utils/usb_devices_view.html
I assume you are using Windows, and if you are, there is one trick that I have used in the past to fix other devices. This *might* work for you. Try removing the non present devices from device manager. In order to do this, you need to Google how to view Nonpresent devices in device manager. This trick will show you every device that has every been plugged into each USB port. You can then go in and remove the drivers that were previously installed for your phone on that port. Whenever you remove the nonpresent device, next time it is plugged in, the computer will think that it has never been plugged into that USB port before.
Hope that helps!
Im serious about the new cable. I had a problem with the default usb cable before until a friend gave me his mt4g usb and never had a problem again. I think its a data miscommunication with the t959 stock usb. I lost any ODIN connection on all ports until I switched. Try it. Youll see.
Sent from my GT-I9000 using XDA Premium App
Hairlesshobo said:
I assume you are using Windows, and if you are, there is one trick that I have used in the past to fix other devices. This *might* work for you. Try removing the non present devices from device manager. In order to do this, you need to Google how to view Nonpresent devices in device manager. This trick will show you every device that has every been plugged into each USB port. You can then go in and remove the drivers that were previously installed for your phone on that port. Whenever you remove the nonpresent device, next time it is plugged in, the computer will think that it has never been plugged into that USB port before.
Hope that helps!
Click to expand...
Click to collapse
That's actually what USBDeview does.

[Q] USB Not Working [Solved]

Hi there,
Longtime lurker and I wanted to post this in the development thread but the post counter wont let me but I am hoping someone might be able to help.
I am running Nik_Project_X and it seems I have developed a problem with my USB connection. Now, I have done a search and scoured the internet and the threads that sound similar don't seem to have a resolution.
When I plug in the USB cable, I get no promt on the phone to choose the connection, my (Win7 Home) PC pops up the unrecognized device message and in device manager the item is listed under USB as Unknown Device.
I have uninstalled all HTC Sync / Android SDK / Adobe Air and reinstalled the drivers a number of times and always the same result. I have made sure my Norton Antivirus / firewall is off. USB Debug is on and Fastboot is off. I've tried updating the drivers and pointing to the folder but I just get told that the drivers are the right ones and up to date?!
The phone wont mount in recovery either and I am basically at a loss... other than this issue the phone seems to work perfectly. Im thinking I should just change my ROM but thought I would ask here just in case anyone had the same problem or a simple fix?
Thanks guys! *crosses fingers*
I've had this issue, it was a hardware problem though. any chance your USB port is broken? try pulling the cable towards you with the screen facing you.
Try cleaning the USB port
Worked for me!
Sent from my HTC Incredible S using XDA Premium HD app
jwils96 said:
I've had this issue, it was a hardware problem though. any chance your USB port is broken? try pulling the cable towards you with the screen facing you.
Click to expand...
Click to collapse
JELLYZ said:
Try cleaning the USB port
Worked for me!
Sent from my HTC Incredible S using XDA Premium HD app
Click to expand...
Click to collapse
Ah-ha! Thanks both. This seems to have done the trick. I have been tearing my hair out so I really appreciate you taking the time to reply.

USB Malfunction

Hey has anyone ever had an issue with Windows saying the USB attached has malfunctioned/ not recongized... I get this message everytime I plugged in my kiindle. I tried a different usb cable and still the same problem. I have all the appropriate dirvers installed etc.. DO you think my USB port could be bad in the Kindle?
I got the same problem after rooting. Just restore factory default and every thing works.
Sent from my ST18i using xda premium

"USB device not recognized" - worked fine yesterday [SOLVED]

When I tired connecting my HTC vivid to my computer through the recovery's 'enable MS-USB' option, my computer (Windows 7 64-bit) states that is does not recognize the device (I get the list of ports, and can see the "unkown device"). I've plugged it in multiple times, but it still doesn't recognize it. Fastboot doesn't seem to recognize the device either (using "fastboot devices -s" displays nothing.
The cable seems to work fine, as it connects my LG rumor touch to my PC just fine and I can see all of its SD card contents.
I was having issues getting my vivid connected and charging before, so I'm thinking it might be the charge port. Any agreements, advice, or other suggestions?
----------------
UPDATE!!!
----------------
Just got my new charge port in today, and I can say without a doubt that my problem was the charge port! Popped the new one in (I almost laughed at how easy it was compared to replacing a cracked digitizer), and right away I noticed that the new port sort of... kept the cable plugged in better. It started charging instantly as opposed to the game of getting it to sit just right, and my computer immediately started to install drivers.
Hooray! Now I can fastboot again! And actually transfer files from my computer to my phone easily! And actually charge the damn thing without feeling like I'm trying to find its g-spot.
I recall getting something similar to that quite a while ago (I think it was back on CM10.1, so this was a LONG time ago ) where my computer (Win 7 Home Premium 64bit) wouldn't recognize my Raider when I connected it via the USB charge/transfer cable that came with it. And also like you, fastboot was not recognizing my phone either.
I think what I did then was restart my PC as I figured that perhaps it was failing to load the drivers upon that boot. And after my PC restarted and everything was stable again, I connected my phone to it and it understood it with no issues. Hasn't happened to me since.
Also, what recovery are you using? I use TWRP 2.6.3.0 and I've never had any issues with it.
I'm using CWM made for wcx, but cannot remember the version number. Unfortunately restarting my PC hasn't fixed the issue for me, nor did booting into another OS.
Sent from my Vivid 4G using xda app-developers app
projectisaac said:
I'm using CWM made for wcx, but cannot remember the version number. Unfortunately restarting my PC hasn't fixed the issue for me, nor did booting into another OS.
Sent from my Vivid 4G using xda app-developers app
Click to expand...
Click to collapse
If you are going to insist on using CWM... Make sure you have an RUU handy for when it breaks your phone...
It WILL happen...
Sent from my Vivid 4G using Tapatalk
Unless I'm mistaken, an ruu wouldn't help me, as my PC does not recognize the phone at all, no matter how I attempt to make them communicate.
Also, I've never heard or read about cwm recovery screwing up or ruining anyone's phone. I got the impression it was one of the most stable recoveries.
Sent from my Vivid 4G using xda app-developers app
projectisaac said:
Unless I'm mistaken, an ruu wouldn't help me, as my PC does not recognize the phone at all, no matter how I attempt to make them communicate.
Also, I've never heard or read about cwm recovery screwing up or ruining anyone's phone. I got the impression it was one of the most stable recoveries.
Sent from my Vivid 4G using xda app-developers app
Click to expand...
Click to collapse
CWM is improperly compiled...
WCX is amon ra based... And works as far as I know
And TWRP is what I use... And hasn't steered me wrong yet
Sent from my Vivid 4G using Tapatalk
OK, now that I have flash image GUI, i 'll try twrp and see of that fixes my issue. I did find out that my micro USB chargers don't seem to charge the phone anymore, only hooking up to my computer charges it.
Sent from my Vivid 4G using xda app-developers app
projectisaac said:
OK, now that I have flash image GUI, i 'll try twrp and see of that fixes my issue. I did find out that my micro USB chargers don't seem to charge the phone anymore, only hooking up to my computer charges it.
Sent from my Vivid 4G using xda app-developers app
Click to expand...
Click to collapse
As lame as this sounds, I find that when I get this error message, it is not driver-related.. it's USB port related. My front USB ports do this to me sometimes, so I have to reach to the back and plug in to one of those... that usually does the trick.
So far, didn't matter what USB port I use. Also reinstalled windows (had to do it anyway) and no change. I'll try it in my gfs computer tonight.
Sent from my Vivid 4G using xda app-developers app
HTC and USB not recognised
projectisaac said:
When I tired connecting my HTC vivid to my computer through the recovery's 'enable MS-USB' option, my computer (Windows 7 64-bit) states that is does not recognize the device (I get the list of ports, and can see the "unkown device"). I've plugged it in multiple times, but it still doesn't recognize it. Fastboot doesn't seem to recognize the device either (using "fastboot devices -s" displays nothing.
The cable seems to work fine, as it connects my LG rumor touch to my PC just fine and I can see all of its SD card contents.
I was having issues getting my vivid connected and charging before, so I'm thinking it might be the charge port. Any agreements, advice, or other suggestions?
Click to expand...
Click to collapse
Try this solution: Uninstall any torrent software, restart the computer and try again.
Multiple operating systems, multiple machines, no torrent software on my windows 7 side.
Sent from my Vivid 4G using xda app-developers app
Ok, so an update:
Just got my new charge port in today, and I can say without a doubt that my problem was the charge port! Popped the new one in (I almost laughed at how easy it was compared to replacing a cracked digitizer), and right away I noticed that the new port sort of... kept the cable plugged in better. It started charging instantly as opposed to the game of getting it to sit just right, and my computer immediately started to install drivers.
Hooray! Now I can fastboot again! And actually transfer files from my computer to my phone easily! And actually charge the damn thing without feeling like I'm trying to find its g-spot.

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