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broken camera and 2 dead pixels out of the box

I received my shipment today.
The very first thing I did after signing in was update the system to 4.1.1.
After playing for a few minutes I noticed a dead or stuck pixel on the right side of the screen. I ran the display test app and found another dead pixel in the middle of the screen.
I tried the camera with Google hangouts and Skype and all I get is garbled green signal. Using the nexus 7 camera launched yielded the same result.
Doing a full factory reset did not fix the problems.
Needless to say this going back. I'm disappointed that this excellent device is having these quality issues.

I have a single dead pixel on the very edge. It's only visible on a completely black screen so I'm gonna live with it.
Good luck with your return.
Sent from my Nexus 7 using xda app-developers app

redmonke255 said:
I have a single dead pixel on the very edge. It's only visible on a completely black screen so I'm gonna live with it.
Good luck with your return.
Sent from my Nexus 7 using xda app-developers app
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I would recommend you get it exchanged. At the end of the day its still a defect. Maybe wait a little while so they have more stock to ship another one.

dublued said:
I would recommend you get it exchanged. At the end of the day its still a defect. Maybe wait a little while so they have more stock to ship another one.
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I got mine from staples so I'll have to deal with them. I'll wait until they have stock.
Sent from my Nexus 7 using xda app-developers app

They have a little thing in the booklet. I think its referring to dead pixels. It was kind of confusing tho
Sent from my Nexus 7 using Tapatalk 2

Shano56 said:
They have a little thing in the booklet. I think its referring to dead pixels. It was kind of confusing tho
Sent from my Nexus 7 using Tapatalk 2
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Do you know what page its on? I didn't see any mention of it
Edit: never mind, I see it in the warranty booklet under the LCD defect policy

Screen extreamly white/faded. UPDATED: included video

I saw another post from gamestop but I received mine from play store. And mine seems to be an extreamly bad case: see the picture. Barely useable since its so white. Anyone seen this problem / have any ideas? Also, has anyone had to get a replacement from the play store and have any information about it? Do you get a brand new one?
Edit: For everyone who think i edited it..... http://www.youtube.com/watch?v=2NkRSP2aKQI&feature=youtu.be

****.......yer your gonna want to return that.
Sent from my Nexus 7 using xda premium

Photoshopped. Look at the bottom left of the screen.
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ndeer44 said:
I saw another post from gamestop but I received mine from play store. And mine seems to be an extreamly bad case: see the picture. Barely useable since its so white. Anyone seen this problem / have any ideas? Also, has anyone had to get a replacement from the play store and have any information about it? Do you get a brand new one?
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nice photoshop... trollerama.

theoneofgod said:
Photoshopped. Look at the bottom left of the screen.
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That is probably just from the camera moving while taking the picture. I've seen at least one other user with a screen that bad. So it may be real.
Mine was looked white and faded at first, however nothing remotely that bad. After about 3 days it seemed to get better. Though it seems most times when I play a video it gets white and faded again, but goes away a few seconds after leaving the video app.
But something that bad, I'm not sure if that'll look normal after a few days or not.

theoneofgod said:
Photoshopped. Look at the bottom left of the screen.
Sent from my Nexus 7 using xda app-developers app
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Good catch. 'shopped indeed.
I love when people actually put in effort to troll.....

ndeer44 said:
I saw another post from gamestop but I received mine from play store. And mine seems to be an extreamly bad case: see the picture. Barely useable since its so white. Anyone seen this problem / have any ideas? Also, has anyone had to get a replacement from the play store and have any information about it? Do you get a brand new one?
Click to expand...
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I call Photoshop shenanigans
Sent from my KRAKD Nexus 7 using xda premium

themassofthesun said:
I call Photoshop shenanigans
Sent from my KRAKD Nexus 7 using xda premium
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Really? give me two seconds and ill upload a video

The screen should look good. I downloaded the display tester app and checked. The saturation is great and even the blacks were awesome!
My life for Aiur

theoneofgod said:
Photoshopped. Look at the bottom left of the screen.
Sent from my Nexus 7 using xda app-developers app
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Heres a video...http://www.youtube.com/watch?v=2NkRSP2aKQI&feature=youtu.be
Its really ****ed. I havent even moved it out of my room. worked perfectly for the first week then this randomly happened.
I dont know why it looks so bright, it was only on 50% but persists no matter what brightness

Screen is good compared to what? My screen has awful gamma
Sent from my Galaxy Nexus using xda premium

Don't know if its from being used to my galaxy nexus or what but the screen is not impressive at all
Sent from my Galaxy Nexus using xda premium

I really dont know why the screen doesnt line up, maybe i was holding it at an angle or something, but its legit just watch the vid

I wonder what would happen if you play a video, like the Transformers movie. My screen gets worse after playing videos, but then clears up (though never really looks completely good).

Ravynmagi said:
I wonder what would happen if you play a video, like the Transformers movie. My screen gets worse after playing videos, but then clears up (though never really looks completely good).
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Same thing happens regardless of what im doing. After like 5 minutes of staying on it will only half as bad, but whenever i turn the screen off for more than 2 minutes it goes back to this

So same thing just started affecting me today. First let me start out that I've had 0 issues until today. Went to try one of the root kits and got my N7 rooted updated SU and restarted now its washed out just like whats shown by OP. Could be coincidence who knows. Is this a common defect that takes time to occur?

I bought mine on Monday from office depot. It was great until Thursday morning when it started this exact problem. I'm going back to office depot to exchange it tomorrow. My mom bought one from the Google play store and she hasn't had any of these problems.
Sent from my Nexus 7 using xda app-developers app

That is defective. Exchange it.

Same problem here. It was fine since I got it and now the screen is all washed out.

search for the thread of "screen burn in + washed out", you will find more information on RMA there. I had the same issue and received my replacement in 4 days. the left side of the screen is still a bit lifted on the new one, but that is nothing compared to white out screen.
Sent from my Nexus 7 using XDA Premium HD app

Stuck-Dead Pixels

This is an open poll for everyone, share your experience with those nasty pixels, you got one? Two? More? None? :fingers-crossed:

No dead pixels here. But with such high PPI, i think it might be hard to notice a single bad pixel.

None that I can see.

None for me also very happy.

I got one and it's going back as soon as they have more in stock..

paulrgod said:
I got one and it's going back as soon as they have more in stock..
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Unfortunately they say that up to two dead pixels is normal so they will not replace it

my z is in purple color,
no dead pixels here

No dead pixels here as well.
Sent from my C6603 using xda app-developers app

I got two bright pixel on ma z
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Two bright pixels
One dead pixel..
İ'll send it back as soon as possible.

Mine's fine, checked it using pixel fixer.
Sent from my C6603 using xda app-developers app

Another quick way to ensure that your screen is ok is the service menu,
directly from the dialer press:
*#*#7378423#*#*
then under the "service tests" choose "display" and tap on the screen,
the stuck pixels can be found easily on black and white screen tests.

"Does Your Z Transform Into A Microwave Oven?"
The Z; the phone that keeps on giving Next poll:
- YES! : ██████████ 70%
- Not Yet! : █████ 20%
- No : ██ 10% ​

2 Z's both with dead pixels. The guy in the store was really patronising earlier. Will visit him again tomorrow!
Sent from my C6603 using xda app-developers app

Very important ! --> Check it on FULL brightness , a pixel mistake shows then only .....
Use Dead Pixel Test (UJACHA) app from Plays Store.

I test 2 xperia z with 2 bright pixel on each phone until the third one with none.
The best way to test it is by looking at the start up screen when it was black and bright. You may have to restart the phone many times to make sure.
Sony screen looks very nice but always have the bright pixel problem. I encountered the same thing when I purchased the first Sony Xperia S. Always got these with Japanese phone.
Sent from my Calculator

Well, I thought that my XZ had one dead pixel, but after closer examination, I'm sure it's a screen protector manufacturing flaw. When you look at it straight farward it looks like a black pixel, but when you look at an angle, that the light reflects from the surface this dot starts to shine. It' s like a piece of glitter embeded in screen protector :/
Sent from my C6603 using xda app-developers

reptile64 said:
Unfortunately they say that up to two dead pixels is normal so they will not replace it
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Click to collapse
"Normal"
are you kidding me?
wtf is with the tech world now...

Just took my Z back to cpw. New one will be delivered on Tuesday. Fingers crossed for no dead pixels! !
What I did notice though is that my first 3 Z's had no seals on the boxes. Yesterday cpw had some more that were factory sealed. Must be a different batch. The Z is sellung like hotcakes as they were out of stock today.
Dead pixels is a trivial matter and most people wouldnt even notice. But they stand out like a saw thumb to me and irritate the hell out of me.
To check... use dull brightess, turn off adaptive lighting and useba black image
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Bump
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small blue dot only on camera

hello everyone. had the one for 3 weeks now. I just noticed a very small blue dot almost at the center of my screen when taking pics or recording videos. I could only see it on camera mode though. on home screen it does not appear. ran dead pixel test and did not find anything. I been searching forums and found nothing similiar . I'm debating on returning it or is there a fix for this. I'm completely stock, unrooted for now.

Is it in your photos?

Yes. I just tried it.
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Sent from my HTCONE using xda app-developers app

If u look at the same spot where the dot is and compare it to the app drawer, u can't see it.
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Just curious here but does it show on both front and back camera's or just one?
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Just on the rear facing one. I hope it's a software issue, not hardware . I don't want a refurbished one.
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eldominicat43 said:
Just on the rear facing one. I hope it's a software issue, not hardware . I don't want a refurbished one.
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At this stage, you likely won't get a refurb.
That said, it looks like your camera actually has a dead sensor. Not sure what, if anything, you can do to try to clear it up short of taking in the phone.
It obviously isn't the screen.

Ya, I am no genius on this subject by no means but that pixel would be considered stuck instead of a dead pixel. If it is on the software end of things then going through the various colorize settings in that particular camera mode and taking snapshots may release it. Maybe even a factory reset may release it back to normal.
Then again it may be a warning sign that that pixel is about to go dead too I guess. I really hope you get this cleared up for sure and I for one would be very curious as to just what is going on here. Thanks.
Edit: referring to the camera may have a dead sensor as said above, I would have thought that it would have shown that way with recording too. Maybe not though...

Thanks guys I'll try to take it back as soon as I can
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My HTC One has the exact same issue but it's on the very edge of the screen so much less offensive then where yours is.
It's a hot pixel on the camera sensor that only shows up when the ISO is cranked up. For DSLR's, software (at the factory or even on camera) is used to "map out" these hot pixels. Perhaps we have something similar on our phones that can be accessed.. have you tried a hard reset?

Blue dot
Yeah I recently purchased mine but unlocked and I have the same problem, seems to happen when it is on high ISO. I was reading into the hot pixel thing which happens in other cameras, but they say they go away but can persist. I am debating to wait or exchange it, but these phones are back-ordered :/

Considering that your hot pixel is near the center of the screen, I would consider exchanging it (if possible). While it's true that they can sometimes go away on their own, my experience (with DSLR's at least) has led me to not rely on this happening (I have a few hot pixels on my DSLR that have appeared and NOT gone away in the last few years).

I have a similar problem I have a little green dot on the corner of my screen
Sent from my HTCONE using xda premium

Sprint tech dicking me around

Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks

He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app

He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.

tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app
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Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.

I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
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The red display model at my local store did not have this problem. It was .2 version of software though.
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akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
Sent from my HTCONE using Tapatalk 4
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Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
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Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.

tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
Sent from my HTCONE using XDA Premium 4 mobile app
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How did you go about trading it in?

When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.

Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
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