Screen unresponsive while charging - RAZR i Q&A, Help & Troubleshooting

My screen either does not react on touching at all while charging, or its reactions are delayed by few minutes. Animations are smooth though (etc. cursor blinks at pin screen normally, time changes normally, battery level changes normally), so it's just unresponsive on touch. If i plug charger off, it's working correctly.
Because this is how phone worked when I got it new, I thought that maybe ROM change would help. So now I have omar rom on it and nothing changed in this regard. Does anybody have same problem?

Use a good charger! I'm 100% sure that you are using a cheap power adapter... Cheap charger do not properly filter current and it is the source of issues with capacitive touchscreens...

Thanks, today I got suspicious that charger may well be the source of problem because now charger stopped working at all! It came with phone but it was shipped from hong-kong because I bought it off ebay, so you may be right that it's just cheap replacement of real adapter.

I have this problem when I connect xt890 to computer

Related

Urgent help about the battery

I posted this question before, but no one answered. But this problem drives me crazy!
My Kaiser turned off when the battery was running out.
When I connect wall power to charge it, the orange LED indicates it was charging, but just few seconds later it automatically boot, and the orange LED was off.
The problem is, it can't boot into OS due to low battery(it only shows "Smart Mobility", but can't even enter bootloader mode) And only if it boots into OS successfully, it can be charged.
Anyone met this problem on any other devices before?
How can I stop auto boot when charging?
What can I do?
That must be something specific to the rom on yours... mine does not automatically boot when when power is applied (assuming it is off, not just in sleep mode), and it charges fine when powered off.
dscline said:
That must be something specific to the rom on yours... mine does not automatically boot when when power is applied (assuming it is off, not just in sleep mode), and it charges fine when powered off.
Click to expand...
Click to collapse
Thanks
I use the ROM from this forum
RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship
What is yours?
I'm just using the stock AT&T Tilt rom.
Here's the fix!
Yes, I've had the same problem a few times on my Vario (Wizard). Very annoying.
Here's what to do:
- Take a mini-usb cable (the one you use for sync and charging from a PC) and cut off the mini-USB connector
- Strip the wires
- Take the battery out of your TyTN
- Carefully connect the ground wire (black) with the ground connector (-) on the battery. Fix it with clear tape.
- Now do the same with the (+) (red wire).
- Attach the USB cable to a running PC and let the battery charge for about an hour. After that, put it back in your phone, you'll be able to boot it up and charge it the regular way.
Yes, it costs you a cable, but it solves the problem.
dscline said:
That must be something specific to the rom on yours... mine does not automatically boot when when power is applied (assuming it is off, not just in sleep mode), and it charges fine when powered off.
Click to expand...
Click to collapse
I think you misunderstood. The problem is that the phone only charges when the OS has loaded completely. So if you really run your battery out completely and there is not enough power in your battery to boot up the phone (read: it turns off again before the boot has completed) you won't be able to charge it the regular way. SOMETIMES a heavier charger (2A) does seem to be able to charge the battery even with the OS shut down, but most of the times it won't work anymore... see below for fix.
SteRo said:
I think you misunderstood. The problem is that the phone only charges when the OS has loaded completely.
Click to expand...
Click to collapse
That's not how I read the original post:
When I connect wall power to charge it, the orange LED indicates it was charging, but just few seconds later it automatically boot, and the orange LED was off.
Click to expand...
Click to collapse
Based on this, it sounds like it is starting to charge without the phone booted (orange LED on), but for some reason it then automatically boots up, then crashes because there's not enough power(??)
But if the problem IS that the phone only charges when the OS has loaded, that is also not how my phone operates. In fact, that even goes against the manual, which tells you to plug the phone in (without turning on the phone) and let it charge fully for the initial charge before turning on the phone and allowing it to boot.
Sorry if I misunderstand, but neither way is how my phone operates... it can charge without the OS loaded, and the phone does not automatically boot once power is applied.
Not sure I fully understand what's going on here but, I am wondering if the power on/off button is stuck in (i.e the micro-switch is clicked in and not releasing). I cannot think of any other reason the device would turn on when connecting the charger if the device is powered completely off. ( Except perhaps shorted connections in the Usb port)
Mike
To SteRo:
Thx a lot for the solution, I tried, but still doesn't work.(I charge it more than 2 hours, and still can't boot into OS)
To mikechannon:
yes, it happened. :-( the power on/off button is NOT stucked. And the device is powered off completely.
To All:
Thx for your reply. What I mean is almost what dscline said:
It starts to charge without the phone booted (orange LED on), but for some reason it then automatically boots up(around 15 sec after I plugin power), meanwhile orange LED is off. But it can't load into OS, just re-boot again and again because there's no enough battery. That makes it's impossible to charge, 'coz it's only charged when the OS has loaded completely.
Anyway, I called customer service to ask them replace the battery. I may try to use different ROM and see what will happen. I'll post the result here.
It's also possible that it has nothing to do with the battery or charging at all. I just checked mine, and the charging indicator is lit with the unit off, but it does go out for a bit during the boot processes, then comes back on again. So what you're seeing with the charging light is normal. It may simply be that there's something corrupted, or some other failure with the device, that is causing it to not boot properly, and get stuck in a reboot loop. If so, it will probably do the same thing with a completely charged battery. You may have just been assuming that it was related to a low charge.
That's what I'm worry about,, Coz I can't boot it by SteRo's solution.
okay... they say trouble comes in three's...
Yesterday I flew to Asia, 20-hours with a full charge. No suprises during the trip. Checked email from Narita during the layover, no prob. But after I arrived in Taipei I received the low battery warning. Plugged in my usb-to-usb (notebook to kaiser) cable and "no charge light"!
This morning I plugged it into a ac battery charger and waited for >10 minutes, still no charge light.
Now, at the risk of a battery, I'm attempting to charge the battery removed from the kaiser using the previous mentioned method. In an hour I'll test it.
This afternoon I'll pick up a new battery charger and spare battery.
In 14-months with my trusty TyTN (cht9000) I never once had a problem like this... I'm a little bummed right now...
[update]
okay -- battery is okay and can be charged externally (using the two wire method or an external battery charger). BUT... the device still won't take a charge using either a direct AC adapter or a USB cord. This was also retested after performing a hard-reset. Not a good sign folks.
The charger works (connected to a Trinity), so it's not the problem. They battery works (charged to 45% after 45-minutes connected to an external battery charger). The HTC OS after a clean hard-reset used to work but now doesn't, so it's unlikely it's software related.
I've made no other modifications to the bootloader or SSPL... everything is original stock. Wish I had my TyTN with me right about now...
Sounds like something I had on my previous TyTN:
The power connector was a bit flaky on my charger at home. So when I'd hookup the powerlead it would charge to 10 secs or so and then no longer charge. I had to put some pressure on the connector to have it continue to charge. So I put a ballpen on the powerlead, just under the phone, when charging.
It's a long shot - hope of use. When you've connected the phone to power, and the orange light goes off, try wiggeling the connector a bit - see if that helps.
Hope of use.
Re
OK,
I've got excactly the same problems... I dont want to make you illusions, but you cant solve it and you need to send it back for repair. Your usb connecter on your tytn is broken...
first i will tell my story...
My tytn did excactly the same, shows the led, powers on automatically (normally it don't do that, so it;s not a rom issue) and then powered down in the smart mobility screen. I tried 4 chargers, and 2 battery's. with a full battery it will power on and load windows, but unable to charge. with the empty battery it will power down in the smart mobility screen. soft reset, hard reset, it won't work.
You can check if it's the same problem, by attaching it to your usb on your computer and call up the bootscreen by pressing the camera button and stick your stylus in the soft reset hole. If it comes up with serial instead of usb, then your device usb connector is broken.
BUT, you can charge your battery in a very strange way i figured out. since i am on a buisness trip i need my phone and don't send it back!!!!!
ok, this is what you have to do, plug in the powercable, call the hard reset screen BUT DON'T APPLY!!!! you will notice it will not power down, so just leave it on this screen for a night with the cable connected. you don't see the charging light, but actually it is charging. for me this temporarely solution works fine... but when i'm back in about seven weeks i send it in for repair.
Hope this will help you!
Swiftgs:
Many thanks for your insight -- you are correct, in bootloader mode the Serial shows instead of USB. I just purchased a spare battery (1100mAh, made in Taiwan) and battery charger for US$17. It'll get me through my business trip, but this is disappointing. As I mentioned in my earlier post, I used a TyTN for 14-months (July 2006 to Sept 2007) as my primary phone, recharging it daily via the USB connector and on a desk charger in my office. I can only conclude that if the USB is physically damaged (not evident visually), then it is not as robust as the USB port used in the original TyTN. The strangest part of all is it worked perfectly until the battery level fell below 10%...
FWIW: I purchased the phone through R&D Marketing. Ron Webber quickly responded to my note and gave me a contact at HTC America. I'll follow-up
after I return and report my experience.
Cheers
well, thanks for all of your replies/infomation.
I tried evey possible methods mentioned above, unfortunatelly none of them works :-(
and the most depressed thing is I filnally get a new battery, but it still doesn't work!
So I sent it back to repair, cross figure...
It works
I would like to thanx 2 SteRo for his advice. I am using Qtek 9000 and had the same problem. Battery was empty, and I tried many times to turn on my PPC, but without success. All the time when red light appeared after 10-15 sec display become black and tried to restart from boot again, and it's happened many times. Finally I thought that I just can trow my Qtek, but seeing your recommendation decided to try. I took USB cable cut it and strap the wires. Connecting red on (+) and black on (-) after 1 hour charging I was able to start my PPC, to recharge battery by 100% and it is working now OK. I must check duration of the battery tomorrow, because reason why I discharged battery was automatic turn off of my PPC when it was on around 45-50% battery capacity. Tomorrow I will check how it's working when I recharge battery again.
Dear SteRo you are the king.

Dropped Phone -> Touch Screen and Charging Port Doesn't Work! HELP!

I accidentally dropped my Nexus One when I was taking it out of my pocket.
Now, the touch screen or the charging port does not work
The screen turns on fine, and the trackball and power button work fine, but the screen isn't responsive at all.
In addition, the screen says that I have 0% battery left, even though I know I have well over 80% left.
I've tried to plug in a USB charger and it wouldn't recognize it at all. When I put it on the dock, however, it recognizes it, but still, there is no charging indicator.
Is the phone done for?
Thanks
With all those faults, maybe, but there might be hope. The digitizer connection and charging port internals are all based at the bottom of your phone and seeing that the power button still works then the bottom board is probably damaged. Try eBay for the parts. However if something has been physically damaged on the charging port then you'll have to make sure to change it too.
Update:
Phone is back to working state after numerous reboots and battery pulls.
Can anyone tell me why it was behaving this way?

[Q] S-pen response

I just want to ask has anyone noticed that sometime while using the ®S-pen on note the screen responds even before the pen touches the screen!!! well it doesn't happens everyone but once in a while particularly when using note while charging, the other thing is the screen does brightens up if u bring the s-pen near the screen before it goes to sleep mode. Is this normal?
One thing more while charging the screen becomes Less responsive, I mean it need a b it hard press for thekeys to response on the screen
are you using it while charing using a computer's usb port? some computers aren't well grounded/earthed - eventually that'll mess up your touchscreen. you should use the official charger or a voltage control usb cable.
thanks for the reply
well i use the wall charger to charge my note.....and even after recently updating tbe firmware. ...the problem still persist.....what i have noted is the hard press problem occurs when 80% of mobile gets charged. The s- pen response is the same even after updating.

[Q] Unresponsive Screen Charging

I've been using third party chargers for a few days since my original email charger broke. However whenever I'm using the phone with a third party one the touchscreen is a bit less sensitive and responsive. However, I as soon as I take it out it behaves as normal. I wonder if this happens to anyone else? And also can it cause long lasting damage to the phone?
I too have the same problem.. its not that quite responsive when its charging.. Im using by the way the latest stock LC2.
I think this is inherent irregardless if your using the stock charger or any 3rd party charger for that matter. This issue is not on the chargers actually but on the 'laggyness' on the Note's screen when your using it (while it's charging).
iftheman said:
I've been using third party chargers for a few days since my original email charger broke. However whenever I'm using the phone with a third party one the touchscreen is a bit less sensitive and responsive. However, I as soon as I take it out it behaves as normal. I wonder if this happens to anyone else? And also can it cause long lasting damage to the phone?
Click to expand...
Click to collapse
+1 Also observed this when charging from a friend's HTC charger, also read a thread about this a while ago, although there was no definitive answer from what I read, just people reporting the issue...
Sorry mate, no solution from me, but you can be sure you're not the only one experiencing this issue.
I'd imagine it has something to do with the fact that the charger may not be able to supply the power that the larger Note battery needs...
LE: No, charging with its original charger or my S2 charger, or even my Galaxy Ace's charger does not make it less responsive. HTC charger...does
Used to have same problem with iphone too. Cheap Chinese chargers have same effect.
Sent from my GT-N7000 using XDA
I think from a simple deduction, when your charging, your actually charging the phone's screen itself. Now this maybe wrong but I've read somewhere that what's mainly holding the power on all touchscreen phone is the actual screen itself.
So if your charging the phone, your actually charging the screen and if your using the phone(naturally using the screen itself) you are in effect disturbing the charge because the power it needs to fill up to recharge the phone is being use also to discharge it (thru constantly using the phone itself.)
This is an issue with many android devices. And some do it even with the OEM charger. I've personally experienced it on 3-4 of my phones.
Sent from my GT-N7000 using Tapatalk 2
This happened on my HTC EVO even with the factory charger.
Sent from my GT-N7000
I think if I'm not mistaken.. this all happens to all touchscreens out there, irregardless on what brand or make/model your using.
letters_to_cleo said:
I think from a simple deduction, when your charging, your actually charging the phone's screen itself. Now this maybe wrong but I've read somewhere that what's mainly holding the power on all touchscreen phone is the actual screen itself.
So if your charging the phone, your actually charging the screen and if your using the phone(naturally using the screen itself) you are in effect disturbing the charge because the power it needs to fill up to recharge the phone is being use also to discharge it (thru constantly using the phone itself.)
Click to expand...
Click to collapse
Sorry, but this is bull****. Phones have batteries like any other portable device, and this is what is charged.
I am speculating entirely but it is most likely that the voltage coming in from the USB cable is ****ing with however the screen detects your finger (i.e, via capacitive sensing). More speculating but I assume that having some sort of electric field near a capacitive screen will cause issues in detection (I've had the same effect happen with the capacitive buttons near a plasma ball; they caused false detections of the button being pushed). Then again, the phone is full of electronics + radio transmitter so I might be wrong.
Basically, buy a better cable, or it might just be a general fault with this sort of thing.
My HD2's screen used to go crazy when I charged it with a Chinese charger, like random screen touches at warp speed. If I used a well made charger, all was well.
The touch screen did eventually die on the HD2, and I had to send it back for repair under warranty. Now, if I get any jittering/non-responsive screen behaviour, I ditch the charger.
I've experienced this too, but it is not necessarily the charger, but the amount of power delivered by the charger.
I used to live in a rural area and the power supply was bad. We only got about 150V through the wall socket instead of the full 240V.
Using my stock charger on my Galaxy S, the screen was laggy, but if I used the same charger on a good power outlet in town, it was fine.
I've also used cheap no name chargers that are laggy even on a "good" wall socket.
Knifa said:
Sorry, but this is bull****. Phones have batteries like any other portable device, and this is what is charged.
I am speculating entirely but it is most likely that the voltage coming in from the USB cable is ****ing with however the screen detects your finger (i.e, via capacitive sensing). More speculating but I assume that having some sort of electric field near a capacitive screen will cause issues in detection (I've had the same effect happen with the capacitive buttons near a plasma ball; they caused false detections of the button being pushed). Then again, the phone is full of electronics + radio transmitter so I might be wrong.
Basically, buy a better cable, or it might just be a general fault with this sort of thing.
Click to expand...
Click to collapse
speculation and assumptions are just cousins..
Anyway, you are talking about capacitive sensing and stuffs. Capacitives and resistives only apply to touchscreens and none on qwerty phones. Your 'speculation' about electric fields on capacitive screens are actually correct, but I would like to go back to what I said again, the phone draws power from the screen itself. So when you touch the screen (to perform gestures on it), you are actually drawing out power from the phone. your finger performs a conductance to the screen. Your say of 'false detection of the button being pushed' are actually magnetic fields that is try extrapolate from your fingers (as a magnet) to the screen, thereby causing a marginal errors on the screen's predefine calibration.
That is why you may have notice that whenever you have your phone charge, and your actually using for example to type a message on your phone, you can clearly see a margin of seconds in delay when letters will be registered to your message.
Try to simulate that with the phone charge and when it's not. Clearly you will see what I mean.
this is what the word- ferromagnetism is all about.
anyway, I won't delved with that as it's in the realm of physics already.
cheers
+1
Sent from Tapatalk
Had this same problem on my Dell Streak5 when using a non stock charger. The fix at that time was to purchase the small longitudinal magnets that are made to surround and clamp onto the usb cable. I had to place two on the end closest to the Streak. Corrected 80-90% of the problem.
I got the magnets at Radio Shack. It's been nearly two years ago, but I think I paid about $6 for a pack of 2.
kraz
richlum said:
I've experienced this too, but it is not necessarily the charger, but the amount of power delivered by the charger.
I used to live in a rural area and the power supply was bad. We only got about 150V through the wall socket instead of the full 240V.
Using my stock charger on my Galaxy S, the screen was laggy, but if I used the same charger on a good power outlet in town, it was fine.
I've also used cheap no name chargers that are laggy even on a "good" wall socket.
Click to expand...
Click to collapse
What? Only 150V? I don't believe it. How then other things work?
Sent from my GT-N7000 using Tapatalk
Well I was told it was 150V.
It took a lot longer to charge my phone or laptop there than it did at work in town (using the same charger in both locations), so there was definitely a lower current coming through.
Solved irresponsive screen when charging
After eight months trying to find a solution, today I have tried with my iphone 4 charger and my Kindle cable and, for the first time,I am able to write properly, as I weren't plugged. I have to say I don't like this device, it's very slow and the screen goes green almost everyday.
NICE GUY
Well this problem is not because of screen quality. Its all about with the wavelength of current supply and change in frequency . Its create some magnetic field and makes your screen behave weird. When we get proper ellectric supply we don't face such problems. Also cheap chargers don't follow quality levels and they generate uneven frequency thats why flux created by them makes screen behave weird.
This happened to my old HTC Incredible S (Vivo).
It only happened when the 5V charger was lower than 1A.
Quite strange.
But you could check if your charger has at least a 1A output.
Should be on there somewhere.
The stock Samsung chargers are 1A as well I believe.
Cheers,
Daan

[Q] Will no longer charge using Dock cable

HI all,
C6903 would previously charge using an official Sony dock cord. Yesterday, however, the phone started making the 'phone flat' beepjng noise (it was close to flat), so plugged into the dock to charge. The beeping continued every few seconds, the screen rotation started playing up (I do have a screen rotation lock that hasn't been a problem) and the phone won't fully charge (the charge symbol is there, just keeps dropping. The error message "the connected power source is not sufficient. The battery is draining faster than it is charging. Minimise device usage while charging" popped up. It does charge VERY slowly if the phone is off airplane mode and the screen is off (it charged approx 30% in 10 hours, this way).
No rogue apps, etc. I reset to factory settings and the problem is still there. Phone charges fine using standard micro-usb.
Here in the NL, the carrier (KPN) send your phone away for minimum 2 weeks (& will not give you a replacement), and they will likely just test with the standard USB charger, which is fine.
Anyone experienced this & any advice would be greatly appreciated. Thanks, Adam
sounds like the cable is faulty, probably only one way to find out if you know someone with a dock - or just send the dock back to were you purchased it declaring it faulty
I've had similar issues, I solved it by rebooting the phone and plugging it in using sony usb charger until the charge is over 30%, after I got mine to 30% using usb, it then was able to charge using the dock.
you could check the dock with a multimeter, but there's not really much to the dock itself, so unless it's a broken wire, the problem is with the wall charger which the docks plugged into or the phone
Thanks all. I will check if it is the dock/cable or the power plug when my wife gets home - she also has the Z1.
Thanks again, will keep updated.
Adam
Yeah, sadly the cables don't last too long - went through 2 cables up until now and many more to come.

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