[Q] Warranty question - Moto X Q&A

Hey guys, So i bought a Moto x from rogers in Canada 2 weeks ago. I then proceeded to unlock the phone to be able to use it with bell. I got the code from cell unlocker. 4 days ago i noticed specs of dust under the camera glass and on the camera lens, and sometimes the dust will make a little black spot on the pictures i take. Today i contacted motorola and they said i need to send my phone in for repair, but if i send it in for repair they warned me that my phone will be reflashed to rogers software and my phone will not be unlocked anymore. Will i be able to unlock the phone again? with the same code? or will i be out of luck and have a rogers only phone? is this unlocking thing a permanent thing?

if they give you back your phone with the same IMEI number the unlock code should work again.

If they give you a different phone, whether new or refurbished, you will need to purchase a new unlock code. This is most likely to happen.
Sent from my XT1058 using Tapatalk 2

Did you pay for the repair?
Nexusfan51 said:
...Today i contacted motorola and they said i need to send my phone in for repair, ....
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Hey there,
I sorry if my question sounds a bit stupid, but the unlocking you were talking about is the bootloader unlock? Dont you loose warranty after unlocking your bootloader?
I want to mess with my moto x, but if i unlock my bootloader from motorola´s site, i loose my warranty. If i root my phone, i also loose warranty, but what if i root, install roms, and then got back to stock without messing with my bootloader, can i still send my phone to warranty i any problems arise?
thanks in advanced...
cheers

Related

A question to all who has sent their phone to service because the purple camera

Hi. Sorry about my English...
In the past I've send an HTC one x to service because of a fault camera too. The phone was SIM unlocked with code. Was from att. The phone was repaired and send it back to me. But the phone was received with different imei and locked again to att. So I had to unlock again but was difficult to find the code because was a recent code. Even in att told me that they didn't have registered that imei. Finally get the code after looking various sites but was difficult. In some sites told me that my phone was refurbished....don't know..May be they replaced the motherboard..
Now I have an HTC one with purple camera an want to send it to warranty..
My question is that if have received your phone with the same imei. And specially for those who have unlocked phone... Do you received your Phone relocked again? I'm worry about thath because the law in US that makes difficult to unlock the phones without carrier complaints....
Thanks a lot...
Sent from my HTC One using XDA Premium 4 mobile app

[Q] What warranty options do I give up/retain if I root my phone?

Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
Cyber Akuma said:
Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
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If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
Cyber Akuma said:
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
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Yes.
Cyber Akuma said:
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
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Click to collapse
If they follow the law you will not lose warranty just for unlocking. Per the Magnuson Moss Warranty Act HTC would have to show that actions you took after unlocking your bootloader caused you to damage the specific item claimed under the warranty. That doesn't mean they will follow that though, plenty of reports of people calling up HTC for warranty service and being told it's not covered because they unlocked. There are also plenty of people who have had no issues getting a device fixed after unlocking. So, it's a crapshoot.
uh60james said:
If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
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I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
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Click to collapse
I don't see that being an issue. Unlocking your bootloader would have nothing to do with a broken screen.
Sent from my HTC device
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
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Click to collapse
Either way you technically have a warranty even without Sprint insurance, they just won't repair your device for free. I believe the fee is $75 to repair it, assuming they actually can repair it, and with this phone there probably won't be much they can fix. If they can't repair it in store if you have insurance they will replace it for free, if you don't have insurance you will have to contact HTC.
I would recommend an unofficial unlock method if one exists, chances are you will either be able to re-lock it or the phone will be so messed up they will have no way of knowing you unlocked it. I wouldn't worry so much about the screen, surely they will not claim you cracked your screen because of an unlocked bootloader. I think anyway you look at it you should be covered by HTC Advantage for 6 months.

VZW XT1060 Unlocked - Replacement

Hey guys,
So I have a VZW Moto X (from Motomaker) with an unlocked bootloader via the Chinese Middleman. UNFORTUNATELY crying today my phone took a tragic fall and has a nice crack in the glass all the way down from the top left corner. So I am going to take advantage of the Motorola free one-time replacement deal that they have for custom Moto X's.
My question is, when I get the new device and ship the old one back, do I need to worry about the fact that the bootloader is unlocked? I did replace the unlocked boot screen with the stock one and I am running a stock rom. Should I consider re-locking or would that just make it more of an issue?
Thanks!
bravesfan171 said:
Hey guys,
So I have a VZW Moto X (from Motomaker) with an unlocked bootloader via the Chinese Middleman. UNFORTUNATELY crying today my phone took a tragic fall and has a nice crack in the glass all the way down from the top left corner. So I am going to take advantage of the Motorola free one-time replacement deal that they have for custom Moto X's.
My question is, when I get the new device and ship the old one back, do I need to worry about the fact that the bootloader is unlocked? I did replace the unlocked boot screen with the stock one and I am running a stock rom. Should I consider re-locking or would that just make it more of an issue?
Thanks!
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Click to collapse
i mean it probably doesn't hurt to give it a shot, but if they notice that the bootloader is unlocked they probably wont fix it and will send it back. or will charge you the $175 or whatever it is for a new screen. i think you'd be fine though, i don't think they will turn on the phone and check if its been rooted/unlocked. whatever you do, lets us know!
bravesfan171 said:
My question is, when I get the new device and ship the old one back, do I need to worry about the fact that the bootloader is unlocked? I did replace the unlocked boot screen with the stock one and I am running a stock rom. Should I consider re-locking or would that just make it more of an issue?
Click to expand...
Click to collapse
First, relocking wont help. There are 3 states the X bootloader can be in.... Locked, unlocked and relocked. We can only toggle to Unlocked and Relocked. This is displayed on the Bootloader/Fastboot screen. And the "unlocked warning" message in the stock LOGO.BIN will display when you are Unlocked and Relocked. So doing a fastboot oem lock wont change anything.
You should worry because unlocking the non-developer's bootloader *DOES* void the warranty, so if they wanted to, they could refuse the repair, or charge you for it. However, since cracking the screen isn't related, the likeliness of them giving you an issue is probably low.
One other thing to worry about is, will they repair yours, or replace it? I have a friend (doesn't post here) who had a cracked screen. They replaced the phone because the repair was too complex. If this happens, you'll need to buy another Bootloader Unlock code, and the Chinese Website/Middleman isn't as consistent as it was when it originally showed up.
They replace the phones. My sister's MotoMaker X screen cracked so Motorola sent her a code to build a new one.

Unlock the bootloader after the next mouth

Next month Huawei will stop support unlocking the bootloader for their phones.
If I got the bootloader unlock code already it will be possible to unlock the phone later? Or I must to do it before?
Yes, get the code and store it. You should be able to unlock at a later time.
But warranty is void when you ask the unlock code or only if i use the code? Thanks
filep said:
But warranty is void when you ask the unlock code or only if i use the code? Thanks
Click to expand...
Click to collapse
Only use
Doronmak said:
Next month Huawei will stop support unlocking the bootloader for their phones.
If I got the bootloader unlock code already it will be possible to unlock the phone later? Or I must to do it before?
Click to expand...
Click to collapse
Like most providers they've opened the door to bootloader unlocking, doing this alone won't void your warranty.
What follows if permanent will.
If you can reverse what you do or keep it at a stock level!! Then you're fine.
If you've got madness going on, SuperSU and you send it back?? Then yea.
Or if they can prove beyond reasonable doubt that what you did was the cause of the fault!! Then yea you'll lose warranty.
In the whole time I've been with android and I've been with them from the G1 (the beginning)
You know how many I've seen declined from similar situations?
Zero.....not one......
Just don't take the piss.
Rebrand to 432? So what it's still stock.
Send it in with mods on it, you'll get a nice big middle finger.
Diagnosing phones are just people.
Just be reasonable with what you send them.

unlock bootloader clt-l09

hi guys just wondering is it ok to unlock bootloader on clt-l09 p20 pro. its a uk vodafone model. I have unlock code. many thanks.
sorry folks just bumping this as i have looked for an answer but cant find one.
If you got valid warranty then you should not. Unlocking the bootloader during valid warranty will make warranty become invalid after. So wait for warranty expire first before doing it.
Without warranty means you can no longer get phone fixed in warranty if an hardware problem appears under the valid warranty.
So this is why i suggest you to wait for the 1-2 years warranty has expired and then you can unlock the bootloader.
im not bothered about voiding the warranty. i just want to know if its ok to do
laurence2410 said:
im not bothered about voiding the warranty. i just want to know if its ok to do
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Click to collapse
it is ok, but again if you device get's a defect after unlocking your bootloader, then repair will cost you. So that's why i would not recommend unlocking the bootloader during valid warranty.
Since phone might be fine now, but later after you unlocked bootloader and something like phone camera begun to get spots or display starts to act weird and so on. Then repair center will just request money for your repair, because bootloader is unlocked and warranty is voided.
So my suggestion is to wait for warranty to expire, then you can unlock bootloader and play around. In main time you can request for a unlock code.

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