Hi! I had initially given my phone for replacement but heard from people that HTC will issue me a refurbished phone and not a new model( I gave my 1 week model for replacement). I went to HTC today and asked em to issue me a DOA instead of replacing my phone since I was concerned that they might replace my new phone with a refurbished model(I only had camera problems in mine and a little gap). They issued me a DOA without any problems and gave me my original phone back. Now, there is no HTC one single sim available in the market and the dual sim is available for 49.5k which is around 740 USD( I don't feel its worth it). Here are the questions im confused about:
1) Does the dual sim version have similar gaping/camera issues?
2) Are there any differences in battery usage as far as the dual sim is concerned? I read earlier that the battery is worse than the single sim(my single sim lasts for a day)
3) Is it worth paying 142 USD extra for an extra sim and memory slot? I'm pretty satisfied with 32 gb..I bought the 801e for 598USD
My phone is flawless except for the camera issue which is still bothering me.. I have no option but to either stick with this model or go for dual sim if I want the HTC one. else ill have to go with s4 or something else. Please suggest..
P.s: I'm from India
As far as i know they both have the same camera so that issue will probably remain. I would suggest waiting another week or two for the 4.3 update which will supposedly fix a number of issues including the camera before you make such a decision.
Sent from my HTC One using Tapatalk 4
AdrianE46 said:
As far as i know they both have the same camera so that issue will probably remain. I would suggest waiting another week or two for the 4.3 update which will supposedly fix a number of issues including the camera before you make such a decision.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Thanks for your advice..
My DOA expires within 7 days. So I have to take a decision within 7 days.. :|
Related
ok so i purchased my first htc one as a sim free device from a phones4u store in the uk. On opening the box when i got home i found that the phone had been used already and also suffered from poor build issues, phoned the store up and they agreed to get another one sent to my local store as no other stores in the area seemed to have them.
Second device arrived all sealed which was great and did not seem to suffer any build/gap issues but after a few days it has now developed an issue with static sound through the ear piece when on calls and also has the issue of intermittent back and home keys having a lack of sensitivity and also on ocassions the buttons fail to illuminate....so having had this one for around 6 days i got back in touch with phones4u to arrange another exchange.
They have now told me that they no longer have any stock of the handset and do not know at this point when they might get any and so have either offered me a full refund or exchange for another handset of same value etc.
Can they really not have any stock? or are they now not releasing anymore untill the issues have been resolved?
Bit in a quandry as to what to do as they have given me 7 days to decide what i want to do. Really would like to keep the htc one as nothing else out there takes my fancy (tried xperia z and the z10) but even if i take the refund there nowhere else to get another one as it seems to be the same issue eveyrwhere with stock (carphone warehouse stores etc).
What are the chances of htc releasing a software update for the proximity sensor issue (which is what i believe i have) quite soon? Should i just hang onto the one i have (build quality seems ok) or get out now and get my money back while i can?
Mine is version HT339W
I have same problem with my first HTC One from Phone 4U, same look like was used before and have small gap on the top alloy body and white plastic around edge . They replace online and never want give me full refund.
Can you describe the static call problem a bit more is it anything like the problem I'm experiencing? http://forum.xda-developers.com/showthread.php?p=40081399#post40081399
I have no such problems, take it back.
If they can't offer you a replacement then i think they should give you a full refund.
Get a full refund and goto CPW. . . the batch that i got from there i know a few other people had, absolutely perfect builds. . . mind you, that was nearly 2 weeks ago now.
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
kuhla said:
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
Click to expand...
Click to collapse
hi,
since your device should still have warranty on it of course they will work with you. warranty is based on the device and not on the customer who bought it. hope i could help.
Robert
I would say no since you bought it 2nd hand
From my One while peeking in your window
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
CheesyNutz said:
I would say no since you bought it 2nd hand
From my One while peeking in your window
Click to expand...
Click to collapse
@CheesyNutz
hi, i wonder why you believe that second hand buyers have no warranty on their devices, can you please explain that to me (us)? For example, you buy a brandnew car, with 5 years of warranty, sell it after two months....now the one, who bought your car, has no more warranty?
As i said before, warranty is based on the device, not on the customer who first bought it. Ok, i am in Germany, but warranty is handled the same way around the world, just not the same warranty time, but should at least be six months, also in US.
Robert
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How do you contact HTC Support?
SaHiLzZ said:
How do you contact HTC Support?
Click to expand...
Click to collapse
Call their customer service. Get the number from their website.
Most polite , educated and fast pickup I've ever had the pleasure to deal with.
Compared to other companies where I've stayed waiting for an hour before either the call dropped got transferred or I just got pissed and hung up.
Sent from my HTC One using XDA Premium 4 mobile app
HTC warranty will have some limitations. As long as it is still in warranty (not a single ONE should be out of warranty yet) they will not worry about it just don't tell them you bought it second hand. Now if the phone was out of warranty by date, then they would ask for a proof of purchase and that is where you will would run into no warranty
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just wanted to give and update on this. I followed your advice Tachi91 and rolled the dice on sending it in, S-OFF, second owner, custom ROM on the phone.
When I called them (number from the website) they didn't ask if I was the second owner but they did ask for the serial number which must have told them that the name did not match up. They didn't seem to care.
Sent it in. They decided it could not be fixed, I paid repair fee and received back a brand new phone.
Between the repair fee and the cost I spent on the actual phone, I got a brand new-from-the-factory HTC One for $130 less than full retail from t-mobile.
Good deal and very satisfied with how HTC handled it all.
Thanks Tachi91.
Hey XDA, I was wondering if any of you guys still experience the problem where the sim does not come in contact with the pins inside the phone. I have tried the tape fix a few times with a few different sims (that all work on my s4) but no good. I was wondering if anyone has any good fixes before I have to send it out to HTC. Also, if anyone has sent their phone to HTC, how much does it cost? Thanks
O-rangePeels said:
Hey XDA, I was wondering if any of you guys still experience the problem where the sim does not come in contact with the pins inside the phone. I have tried the tape fix a few times with a few different sims (that all work on my s4) but no good. I was wondering if anyone has any good fixes before I have to send it out to HTC. Also, if anyone has sent their phone to HTC, how much does it cost? Thanks
Click to expand...
Click to collapse
I had this problem on my HTC One, the sim usually worked but sometimes the phone said "no sim card inserted", suggesting there wasn't a proper contact between the phone and sim. I tried the tape method too but it didn't work. Eventually I sent the phone back to the retailer I purchased it from and I received a replacement, as it was under warranty and was not accidentally damaged.
HTC shouldn't charge for this if the phone is undamaged, they usually provide a 1 year warranty. They should either repair the phone or give you a replacement. Try calling them and see what they say.
JasSingh93 said:
I had this problem on my HTC One, the sim usually worked but sometimes the phone said "no sim card inserted", suggesting there wasn't a proper contact between the phone and sim. I tried the tape method too but it didn't work. Eventually I sent the phone back to the retailer I purchased it from and I received a replacement, as it was under warranty and was not accidentally damaged.
HTC shouldn't charge for this if the phone is undamaged, they usually provide a 1 year warranty. They should either repair the phone or give you a replacement. Try calling them and see what they say.
Click to expand...
Click to collapse
Yeah i just called htc. I wanted to know how much they charge for the repair (im not under warranty anymore).
Does anyone know any possible fixes that work that doesn't require me to send it back to HTC or my carrier? Would buying a new sim tray, switching to a nano sim and using a nano to micro adapter, updating software, etc? Still stuck on this. Any help would be appreciated.
O-rangePeels said:
Does anyone know any possible fixes that work that doesn't require me to send it back to HTC or my carrier? Would buying a new sim tray, switching to a nano sim and using a nano to micro adapter, updating software, etc? Still stuck on this. Any help would be appreciated.
Click to expand...
Click to collapse
I was getting the no SIM error intermittently. I tried the "add tape to SIM" method, which seemed to work for a while. I think I added three layers of tape over time, but the error kept coming back.
I understand that you've tried other SIM cards that you have available, but in my case, getting a new SIM card fixed the problem. I have not seen the error since I replaced it about three weeks ago. :good:
user602 said:
I was getting the no SIM error intermittently. I tried the "add tape to SIM" method, which seemed to work for a while. I think I added three layers of tape over time, but the error kept coming back.
I understand that you've tried other SIM cards that you have available, but in my case, getting a new SIM card fixed the problem. I have not seen the error since I replaced it about three weeks ago. :good:
Click to expand...
Click to collapse
Yeah I tried a few, but I think i will try using a nano sim with an adapter to see if it works out. Thanks.
Hi all,
I stay in India and I am planning to order HTC One from United States as HTC One is not available in India Anymore. My only question is..
Has the issue with camera resolved on the latest build? I mean the purple tinge? If I am buying from HTC Website, it would be a new build right? So will it have camera problem or only initial builds had it?
If anyone can please suggest me on this, it would be helpful as I wont be getting warranty if I purchase from abroad.
It's fixed on the m8 apparently, but I'm not sure about the m7 but it depends on the one you get,, mine has it but it's hardly noticeable, I'm getting the m8 eventually so its not a bother to me.
Sent from my HTC One using XDA Premium 4 mobile app
Rah0ol said:
Hi all,
I stay in India and I am planning to order HTC One from United States as HTC One is not available in India Anymore. My only question is..
Has the issue with camera resolved on the latest build? I mean the purple tinge? If I am buying from HTC Website, it would be a new build right? So will it have camera problem or only initial builds had it?
If anyone can please suggest me on this, it would be helpful as I wont be getting warranty if I purchase from abroad.
Click to expand...
Click to collapse
Some will have the issue, some not. I was unlucky. I had the issue. The M8 wont have it, so ull be 100% safe. BTW why arent you buying the M8 ??
Also, the M7 is very much available in India. Which city are you from ??
And, if you're ordering from the HTC website, that will be the Developer Edition. And i have doubts whether they'll ship to India......
Whoareyou said:
It's fixed on the m8 apparently, but I'm not sure about the m7 but it depends on the one you get,, mine has it but it's hardly noticeable, I'm getting the m8 eventually so its not a bother to me.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So its a matter of luck to get the handset without issue is it
raghav kapur said:
Some will have the issue, some not. I was unlucky. I had the issue. The M8 wont have it, so ull be 100% safe. BTW why arent you buying the M8 ??
Also, the M7 is very much available in India. Which city are you from ??
And, if you're ordering from the HTC website, that will be the Developer Edition. And i have doubts whether they'll ship to India......
Click to expand...
Click to collapse
I am thinking to buy M7 as the price was reduced by almost $100 recently.
M7 is not available as single sim variant, only Dual Sim is available and its not developer friendly
As I mentioned in initial post, I will be getting it imported from United States (one of my friend will be getting it for me)
Not buying M8 coz i cant afford to spend another 10K
How can I check if the purple tint is present on phone or not? How to recreate the issue?
Rah0ol said:
I am thinking to buy M7 as the price was reduced by almost $100 recently.
M7 is not available as single sim variant, only Dual Sim is available and its not developer friendly
As I mentioned in initial post, I will be getting it imported from United States (one of my friend will be getting it for me)
Not buying M8 coz i cant afford to spend another 10K
How can I check if the purple tint is present on phone or not? How to recreate the issue?
Click to expand...
Click to collapse
First, install all updates. TBH, the 4.3 update screwed my camera the most. The issue is also present on Kitkat. So, update to the latest version and see if the issue is present. Place the camera lens-down on any surface. If the image is exactly the colour of the surface, then you're safe. If there's a purple tinge, you have a problem. Otherwise, just wait for night-time and take a pic outside. U can easily identify. The only solution for this is to give it for repair to HTC. But, the US model is VERY different from the local model. So, HTC might not repair it even if you agree to pay for repair. Just FYI,
http://www.ebay.in/itm/Brand-New-HT...14778?pt=IN_Mobile_Phones&hash=item4acb704e1a
raghav kapur said:
First, install all updates. TBH, the 4.3 update screwed my camera the most. The issue is also present on Kitkat. So, update to the latest version and see if the issue is present. Place the camera lens-down on any surface. If the image is exactly the colour of the surface, then you're safe. If there's a purple tinge, you have a problem. Otherwise, just wait for night-time and take a pic outside. U can easily identify. The only solution for this is to give it for repair to HTC. But, the US model is VERY different from the local model. So, HTC might not repair it even if you agree to pay for repair. Just FYI,
http://www.ebay.in/itm/Brand-New-HT...14778?pt=IN_Mobile_Phones&hash=item4acb704e1a
Click to expand...
Click to collapse
Thanks for the suggestion on testing the phone.. I will try on that..
BTW the ebay link that you provided.. is it safe to purchase from eBay? I hav not purchased anything online for that amount
Does custom firmware help? I mean to reduce the effect?
Also are there any settings or so if that effect can be reduced? Because spending a 30K for a phone which has this major problem is an issue
Hello all,
I had a nexus 5 before this phone and found google very easy to deal with when I needed to RMA. Has anyone RMAed their Z3C yet? Or a Z2 or Z1? Is Sony fairly easy to deal with?
Also, I bought the phone from Clove UK so does that change anything? Thanks.
i have to rma my z3 for the third time now since oct 2014
all 3 faults was because water under the lens
it lasts about 2 weeks till i get a new one from vodafone germany.
derberts said:
Hello all,
I had a nexus 5 before this phone and found google very easy to deal with when I needed to RMA. Has anyone RMAed their Z3C yet? Or a Z2 or Z1? Is Sony fairly easy to deal with?
Also, I bought the phone from Clove UK so does that change anything? Thanks.
Click to expand...
Click to collapse
I know this is an old topic but I wanted to give my 2 cents anyway (I see you're from the UK, so two pence )
I've had to RMA my device 3 times as well...Sony is not nearly as easy to deal with as Google. Google would just send me a refurb device without question, often a new one. Sony on the other hand takes at least 2 weeks for the turnaround time to repair and is terrible communicating the status to you. This wouldn't be such a big deal if it was one time, but the second time they sent my phone back they had fixed my microsd flap but did nothing about the battery.
After a lot of arguing on the phone trying to explain that it was their fault they made me send it back again. Then, after I received it my camera stopped working in a few days...so here I am haha. Waiting on my 3rd and hopefully final RMA. Sony makes really great phones for the money but man oh man their customer service is the WORST. Complete broken record syndrome with any of the reps I've talked to.