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HTC One Dual Sim

Hi! I had initially given my phone for replacement but heard from people that HTC will issue me a refurbished phone and not a new model( I gave my 1 week model for replacement). I went to HTC today and asked em to issue me a DOA instead of replacing my phone since I was concerned that they might replace my new phone with a refurbished model(I only had camera problems in mine and a little gap). They issued me a DOA without any problems and gave me my original phone back. Now, there is no HTC one single sim available in the market and the dual sim is available for 49.5k which is around 740 USD( I don't feel its worth it). Here are the questions im confused about:
1) Does the dual sim version have similar gaping/camera issues?
2) Are there any differences in battery usage as far as the dual sim is concerned? I read earlier that the battery is worse than the single sim(my single sim lasts for a day)
3) Is it worth paying 142 USD extra for an extra sim and memory slot? I'm pretty satisfied with 32 gb..I bought the 801e for 598USD
My phone is flawless except for the camera issue which is still bothering me.. I have no option but to either stick with this model or go for dual sim if I want the HTC one. else ill have to go with s4 or something else. Please suggest..
P.s: I'm from India

As far as i know they both have the same camera so that issue will probably remain. I would suggest waiting another week or two for the 4.3 update which will supposedly fix a number of issues including the camera before you make such a decision.
Sent from my HTC One using Tapatalk 4

AdrianE46 said:
As far as i know they both have the same camera so that issue will probably remain. I would suggest waiting another week or two for the 4.3 update which will supposedly fix a number of issues including the camera before you make such a decision.
Sent from my HTC One using Tapatalk 4
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Thanks for your advice..
My DOA expires within 7 days. So I have to take a decision within 7 days.. :|

Bought second hand. Can I send for repairs?

I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?

kuhla said:
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
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hi,
since your device should still have warranty on it of course they will work with you. warranty is based on the device and not on the customer who bought it. hope i could help.
Robert

I would say no since you bought it 2nd hand
From my One while peeking in your window

HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app

CheesyNutz said:
I would say no since you bought it 2nd hand
From my One while peeking in your window
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@CheesyNutz
hi, i wonder why you believe that second hand buyers have no warranty on their devices, can you please explain that to me (us)? For example, you buy a brandnew car, with 5 years of warranty, sell it after two months....now the one, who bought your car, has no more warranty?
As i said before, warranty is based on the device, not on the customer who first bought it. Ok, i am in Germany, but warranty is handled the same way around the world, just not the same warranty time, but should at least be six months, also in US.
Robert

Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
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How do you contact HTC Support?

SaHiLzZ said:
How do you contact HTC Support?
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Call their customer service. Get the number from their website.
Most polite , educated and fast pickup I've ever had the pleasure to deal with.
Compared to other companies where I've stayed waiting for an hour before either the call dropped got transferred or I just got pissed and hung up.
Sent from my HTC One using XDA Premium 4 mobile app

HTC warranty will have some limitations. As long as it is still in warranty (not a single ONE should be out of warranty yet) they will not worry about it just don't tell them you bought it second hand. Now if the phone was out of warranty by date, then they would ask for a proof of purchase and that is where you will would run into no warranty

Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
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I just wanted to give and update on this. I followed your advice Tachi91 and rolled the dice on sending it in, S-OFF, second owner, custom ROM on the phone.
When I called them (number from the website) they didn't ask if I was the second owner but they did ask for the serial number which must have told them that the name did not match up. They didn't seem to care.
Sent it in. They decided it could not be fixed, I paid repair fee and received back a brand new phone.
Between the repair fee and the cost I spent on the actual phone, I got a brand new-from-the-factory HTC One for $130 less than full retail from t-mobile.
Good deal and very satisfied with how HTC handled it all.
Thanks Tachi91.

HTC One Battery Failed : Out-of-warranty -- Will I pay or not

Well , after 1 year of use my Stock HTC One got battery issue lately,while using,from fully charged down to 60-50% the phone shutdowns,I need to plug the charger back , then it just shows that it has still 10-15% juice left while charging..I factory reset it but it doesn't solve my battery issue..then after leaving it charge overnight , the moment i woke up i saw my HTC One almost torned apart due to battery bulging causing screen to bow out , then battery overheated..just lucky it didnt explode or burn while im sleeping..
Now I send to a Local HTC Care shop and they found out that im out of warranty and device origin was from other country,i bought it from non-authorized shop,and told me I need to send it abroad..I was confuse and ask them why I need to send it from that country eventhough it is a HTC Device..
Has anyone has the same issue with the warranty even if it is a manufacturing defect??will it wise for me if I will pay everything and bring back my phone to life??
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The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk

I guess the answer depends on where you bought it.

BenPope said:
I guess the answer depends on where you bought it.
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well the shop where i bought my device was not a authorize distrubutor..the shop imported the device then resold it..i contacted htc mea region manager and he ask my IMEI and hope he can help me..ill just wait for his reply..

ghostryder12 said:
The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk
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.im willing to pay all the cost if it is my fault,but the problem is with its battery being faulty after a year of use.HTC must state that the battery will be faulty for a year and it will be a customer's account for repair.since it's my first HTC device with non removable battery,,i have no idea if HTC will issue a me a free repair or battery recall with my device..

jefbuan said:
.im willing to pay all the cost if it is my fault,but the problem is with its battery being faulty after a year of use. HTC must state that the battery will be faulty for a year and it will be a customer's account for repair.since it's my first HTC device with non removable battery,,i have no idea if HTC will issue a me a free repair or battery recall with my device..
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You have to get those pictures to HTC. Hopefully the rep you contacted can get things going for your repair/replacement. You are the first to experience this battery failure that I have read about. Is there an authorized AT&T store near you? If so, I'd take my phone into them to show and see if they might also have additional HTC contacts for you.
HTC needs to see your phone so they can determine what caused the failure. That appears to be a dangerous failure. You need to sit down and document exactly what was happening before the failure started because I guarantee that they will ask.

ghostryder12 said:
The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk
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ghostryder12 said:
You have to get those pictures to HTC. Hopefully the rep you contacted can get things going for your repair/replacement. You are the first to experience this battery failure that I have read about. Is there an authorized AT&T store near you? If so, I'd take my phone into them to show and see if they might also have additional HTC contacts for you.
HTC needs to see your phone so they can determine what caused the failure. That appears to be a dangerous failure. You need to sit down and document exactly what was happening before the failure started because I guarantee that they will ask.
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im in touch with their HTC MEA digital media agency community manager,his last message was this
Code:
Noman Ali [The Cheek]
3:14 PM (16 hours ago)
to me
Hi Jeffrey,
I’ve asked about the device, still waiting to hear back. I represent HTC’s digital media agency, and we don’t have a direct link with their customer care center… so it takes some time to source a problem.
...
maybe i need to wait for months!!!

Wasn't there a contact in that link I posted?
Sent from my HTC One using Tapatalk

ghostryder12 said:
Wasn't there a contact in that link I posted?
Sent from my HTC One using Tapatalk
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yup i check that link but i think those are for US customers..im in MEA region

Ok, so there was no contact information for MEA region? None of these countries are near your home country? http://www.htc.com/us/regions/
I wouldn't give up. I'd start sending emails, letters, any Information to HTC corporate.
Sent from my HTC One using Tapatalk

HTC replace my unit ..Kudos to HTC care...

jefbuan said:
HTC replace my unit ..Kudos to HTC care...
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Yeah, it was a strange battery failure and HTC did the right thing.
Now you for a brand new phone, sweet.
Sent from my HTC One using Tapatalk

[Q] HTC one camera, where to buy one

Hi,
I would like to fix this purple tint issue but I cannot find a proper shop where I can order a new camera, HTC doesn't have an official office in our country thus i have to fix it myself,
If anyone of you have ordered one from the webstores, could you please link me to the right seller? or if anyone have a broken htc that HAD a normal camera without purple tint issue, i would pay you to get it!
Thank you

*bump*

Rocker19943 said:
*bump*
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Ebay have plenty http://www.ebay.co.uk/sch/i.html?_f...7+camera.TRS0&_nkw=htc+one+m7+camera&_sacat=0

Seanie280672 said:
Ebay have plenty http://www.ebay.co.uk/sch/i.html?_f...7+camera.TRS0&_nkw=htc+one+m7+camera&_sacat=0
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sure it have, but none of these sellers gave a normal answer to me, they did not test it thus these cameras can still have that issue, i'm looking for anyone who have ordered one that worked

Rocker19943 said:
sure it have, but none of these sellers gave a normal answer to me, they did not test it thus these cameras can still have that issue, i'm looking for anyone who have ordered one that worked
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3rd edition, WW Shipping http://www.aliexpress.com/store/pro...2t-802d-802w-big-rear/422831_32237221678.html

Why not try taking it to the HTC Service centre. I took mine there and they did a pretty decent job. Would anyway definitely not recommend opening the M7 on your own. The camera module is the last unit in the device, meaning you will have to dismantle everything to reach it. iFixit tried and failed miserably.

[Q] will replace the camera unit fix the purple haze in the viewfinder?

Hi
I know this is an old issue.
I have owned an HTC One (M7) since 2013 and live in Denmark.
After using the phone during the first weeks of the summer of 2013, I discovered the purple haze in the viewfinder when takin a photo.
But sadly HTC never offered the free fix here in Denmark like in the US, so I have been stuck with the problem ever since.
I have finally found a firm here in Denmark who can replace the whole camera-unit in my HTC One (M7).
But before I spend 50 USD on fixing the phone. Will replacing the camera-unit fix the problem? Or is the problem deeper ?

Euroman28 said:
Hi
I know this is an old issue.
I have owned an HTC One (M7) since 2013 and live in Denmark.
After using the phone during the first weeks of the summer of 2013, I discovered the purple haze in the viewfinder when takin a photo.
But sadly HTC never offered the free fix here in Denmark like in the US, so I have been stuck with the problem ever since.
I have finally found a firm here in Denmark who can replace the whole camera-unit in my HTC One (M7).
But before I spend 50 USD on fixing the phone. Will replacing the camera-unit fix the problem? Or is the problem deeper ?
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Click to collapse
To the best of my knowledge it depends how bad it is. I've known cases where replacing the camera module did solve it and others where it did not.
If you do decide to take it in maybe ask the shop for some reassurance of success rate so you can make a more informed decision. :good: