Hi there.
Recently I just bought a Xperia SP. I updated the firmware to 12.0.A.2.254 (from 12.0.A.1.257), and then I realized that there was this part of the screen at the top (the notification panel and a small area below it) in which it was unresponsive (i.e. tapped but the touch wasn't registered). Before the update it was fine, but after the update it became unresponsive.
I've tried factory resetting the phone, restoring the phone through PC companion, but the problem still was not resolved. The last resort would be to go down to Sony and see what they can do about it, but I'd like to avoid that if possible.
I'm not really sure what causes this issue, there isn't even a SIM card or memory card inserted in the phone (I just took it out to test out its features).
Hope someone out there can offer some insights regarding this issue.
Thanks!
Hi,
Did you solve this issue downgrading or upgrading to another FW ?
Reflash with SEUS (Sony Update Service(Centre)) solves this almost all the time
Related
Hello lads!
I received my Xperia Z yesterday.
It's an awesome phone but i've got a nasty problem
I hooked it up to my PC, installed PC Companion and it told me there was an update.
Naturally I installed it.
Everything went fine, no problems whatsoever during the update.
Phone booted normally.
However, after the update, I cannot launch anymore apps. None of them!
The screen reacts perfectly if an app does manage to launch, but it's like the phone thinks I'm trying to drag it right away, instead of having to hold it down first.
Edit://
Found another user on Tweakers.net who has the exact same problem. We are both located in the Netherlands, and both updated via PC companion.
Is this a known issue, and how do I fix this?!
Phone is pretty much unusable now!
Pr0fane said:
Hello lads!
I received my Xperia Z yesterday.
It's an awesome phone but i've got a nasty problem
I hooked it up to my PC, installed PC Companion and it told me there was an update.
Naturally I installed it.
Everything went fine, no problems whatsoever during the update.
Phone booted normally.
However, after the update, I cannot launch anymore apps. None of them!
The screen reacts perfectly if an app does manage to launch, but it's like the phone thinks I'm trying to drag it right away, instead of having to hold it down first.
Edit://
Found another user on Tweakers.net who has the exact same problem. We are both located in the Netherlands, and both updated via PC companion.
Is this a known issue, and how do I fix this?!
Phone is pretty much unusable now!
Click to expand...
Click to collapse
I'm from Belgium, but have XZ from the netherlands (coolblue) I did the update, and can use all apps
Have you tried a factory reset?
The same thing happened to me after restarting the XZ, the apps would not open.
A factory reset fixed the problem.
Same here, I did a factory reset and it solved the problem. But now it comes back again!!!!!
Have anyone fixed this yet I installed another Launcher now ok someone says it could be something about using the wrong charger but I have only used the sony charger and wouldnt this do the same with other Launchers so I gues its just a bug.
Hi
I have sony xperia zr c5503 android 4.2.2, problem was first no incoming or outgoing sound in call, factory reset not working then I upgrade it to android 4.3 but now sim card no detected and automatically restart every 5 minutes.
flash android 4.3 & safe mode & soft reset & hard reset & reset factory not working and automatically reset every 5 minutes.
microphone record sound in record audio and speaker is working true.
how can I fix it?
thanks
mohsen asoode said:
Hi
I have sony xperia zr c5503 android 4.2.2, problem was first no incoming or outgoing sound in call, factory reset not working then I upgrade it to android 4.3 but now sim card no detected and automatically restart every 5 minutes.
flash android 4.3 & safe mode & soft reset & hard reset & reset factory not working and automatically reset every 5 minutes.
microphone record sound in record audio and speaker is working true.
how can I fix it?
thanks
Click to expand...
Click to collapse
Hello!... I will tell about my case.
I bought the ZR in august 2013. It was rooted and flashed to 4.2.2. Everything worked fine. Until January 2014.
The first problem was - Silence during calls. I was not able to hear something. And my voice was not heard on the other side. In tests microphone and dynamic worked fine. External dynamic and earphones did not change something - silence during call remained.
After some time (phone was on and off... and again... and battery was removed some times) problem disappeared. But after one day it came back. And disappeared again... and came back... and so on for few times. The other functions all the time worked good. I only was not able to talk during calls.
I flashed the phone to 10.4.1.B.0.101... and to some previous firmwares by Flashtool. But nothing changed.
The next stage after some days was: I turned the phone off. And after turning on it was not been able to see the network. And wifi was not working. I went to settings and saw - IMEI and MAC have disappeared.
I flashed phone to 10.4.1.B.0.101 again. Nothing changed.
And after a little time phone said something like: "the system application stopped" ( I did not remember exactly). And than after rebooting it went into:
"the phone goes up to locked homescreen and then screen goes black and restarts automatically".
I think our cases may have one problem in basis. And I think the problem is in hardware.
I will go to service center. But I think they are not very good in fixing phones here...
ilya389 said:
Hello!... I will tell about my case.
I bought the ZR in august 2013. It was rooted and flashed to 4.2.2. Everything worked fine. Until January 2014.
The first problem was - Silence during calls. I was not able to hear something. And my voice was not heard on the other side. In tests microphone and dynamic worked fine. External dynamic and earphones did not change something - silence during call remained.
After some time (phone was on and off... and again... and battery was removed some times) problem disappeared. But after one day it came back. And disappeared again... and came back... and so on for few times. The other functions all the time worked good. I only was not able to talk during calls.
I flashed the phone to 10.4.1.B.0.101... and to some previous firmwares by Flashtool. But nothing changed.
The next stage after some days was: I turned the phone off. And after turning on it was not been able to see the network. And wifi was not working. I went to settings and saw - IMEI and MAC have disappeared.
I flashed phone to 10.4.1.B.0.101 again. Nothing changed.
And after a little time phone said something like: "the system application stopped" ( I did not remember exactly). And than after rebooting it went into:
"the phone goes up to locked homescreen and then screen goes black and restarts automatically".
I think our cases may have one problem in basis. And I think the problem is in hardware.
I will go to service center. But I think they are not very good in fixing phones here...
Click to expand...
Click to collapse
There is a fix for the MAC/Wifi problem. Check out the preroot .101 thread by Sijav
Verstuurd van mijn C5503
ilya389 said:
Hello!... I will tell about my case.
I bought the ZR in august 2013. It was rooted and flashed to 4.2.2. Everything worked fine. Until January 2014.
The first problem was - Silence during calls. I was not able to hear something. And my voice was not heard on the other side. In tests microphone and dynamic worked fine. External dynamic and earphones did not change something - silence during call remained.
After some time (phone was on and off... and again... and battery was removed some times) problem disappeared. But after one day it came back. And disappeared again... and came back... and so on for few times. The other functions all the time worked good. I only was not able to talk during calls.
I flashed the phone to 10.4.1.B.0.101... and to some previous firmwares by Flashtool. But nothing changed.
The next stage after some days was: I turned the phone off. And after turning on it was not been able to see the network. And wifi was not working. I went to settings and saw - IMEI and MAC have disappeared.
I flashed phone to 10.4.1.B.0.101 again. Nothing changed.
And after a little time phone said something like: "the system application stopped" ( I did not remember exactly). And than after rebooting it went into:
"the phone goes up to locked homescreen and then screen goes black and restarts automatically".
I think our cases may have one problem in basis. And I think the problem is in hardware.
I will go to service center. But I think they are not very good in fixing phones here...
Click to expand...
Click to collapse
I have the same problem, have you been able to fix it?
Since you say no IMEI then you have to fix that first of you are on warranty unroot play dumb and get a replacement
If not look for the fix
John98Zakaria said:
Since you say no IMEI then you have to fix that first of you are on warranty unroot play dumb and get a replacement
If not look for the fix
Click to expand...
Click to collapse
To replace the phone or get money back I should give the phone to official service center in my town. They have 45 days to fix phone. If not - i can get money back. So the phone fixing procedure may be a long time thing. I bought xperia z1 compact. And I have not a lot of time for going to service center. But when it will be done I will write here about the result.
And it's not rooted now of course
Problem was solved. Sony changed some electronic parts of my phone. Now it works good. It was the hardware dysfunction.
Hey XDA'ers,
First off, in case anyone mentions that I have to use the search function of XDA: I did an I couldn't find any thread with this exact question, so I presume it's okay. Now, ever since I've installed the sound fixing update Over The Air, my phone crashes quite often. This happens most often when I play music through my amplifier with a standard 3.5mm cable. There seems to be about half an hour in between but it varies. The music would suddenly stop and my phone won't turn on anymore, with a completely black screen. If I then wait a little longer, the phone restarts and it does not even require me to enter my SIM's PIN code which is odd on its own, as if it doesn't fully crash but reboot on its own or something. I thought it only happened while listening to audio, but it just happened again when I only tried to open the Album app, I got the message that the app crashed and while that message was popping up (it was still a bit transparent) the phone froze and rebooted.
Now, I'm used to regular apps suddenly crashing with my Xperia Z1 which is weird to begin with, but opening these apps again just gets rid of the problem. It was only a minor annoyance so far, but it did make the Z1 look like the firmware wasn't stable at all (multiple apps keep crashing, even the front camera today as well...). But now that the phone even reboots at least every day, the minor annoyance is becoming a major annoyance. I really don't want to reinstall the firmware because it takes too much time to reinstall all the apps and data I have on the device.
So I'm just wondering now, am I the only one with this issue? I don't suppose there's an easy way to fix it without factory resetting or reflashing firmware. And by the way, I'm completely on stock with my device. I haven't rooted, unlocked the bootloader or anything. If you've experienced this as well, please let me know. Maybe we can dive into it. Have you for example reset factory settings with the issue reoccurring? Have you flashed the firmware yourself and did the issue perhaps stop? I'd love to know.
~ Herman :cyclops:
Try repair the Z1 via PC companion, you will not lose any data to do that and maybe will fix the problem, otherwise a Factory Reset will be recommended.
eclyptos said:
Try repair the Z1 via PC companion, you will not lose any data to do that and maybe will fix the problem, otherwise a Factory Reset will be recommended.
Click to expand...
Click to collapse
Wait, this PC Companion repair does not erase any kind of data on my phone? Are you sure?
I thought it would just reflash my firmware and basically do a factory reset. Which is not what I'm looking for.
Have you not experienced any app crashes or rather sudden phone reboots?
I have the same. Sudden reboots. It was the same way when I was rooted on the.. 757 firmware.
I did the repair with Sony update. Still the reboots but even more random. When rooted it usually rebooted when using camera.
Also the touchscreen doesn't react like normal sometimes. Not that often it happens but it happens.
Reboots about once every day and at completely random occasions.
I'm guessing it's the firmware, just have to wait until a stable firmware comes. Until then we are stuck beeing testpilots for Sony developers.
Sent from my C6903 using XDA Free mobile app
I only had some weird problems with the camera but only at first after that no problem
Sent from my C6906 using Tapatalk
why you are afraid to start from 0 ... I can not understand ... too much of laziness??? your stories of wanting to keep your data, tends to cause bugs that are not on a clean system...
You can save the very important files on your computer... And restore the principal after...
You should atleast try a repair but for me everything actually got worse after the repair.
Someone at Sony replied to me with "have you tried your phone without the sim card". Are there known issues with simcards making our phones crashing I wonder?
Sent from my C6903 using XDA Free mobile app
Hi, i'm trying to find out what is the problem with my friend her samsung s5 mini, (running android 4.4.2, full stock unrooted).
Almost every day her phone freezes for no reaseon and needs battery to be pulled or it simply random reboots while she sleeps and then her alarm doesn't go off in the morning as the phone is waiting for her pin number after restarting (she says turning of the pin is not an option).
Is there someone who found a solution for this or what might cause the problem? i told her to install an app to auto clear background apps and also suggested to take out micro sd card for testing but the problem remained.
Also factory reset didn't solve the problem
contrinsan said:
Hi, i'm trying to find out what is the problem with my friend her samsung s5 mini, (running android 4.4.2, full stock unrooted).
Almost every day her phone freezes for no reaseon and needs battery to be pulled or it simply random reboots while she sleeps and then her alarm doesn't go off in the morning as the phone is waiting for her pin number after restarting (she says turning of the pin is not an option).
Is there someone who found a solution for this or what might cause the problem? i told her to install an app to auto clear background apps and also suggested to take out micro sd card for testing but the problem remained.
Also factory reset didn't solve the problem
Click to expand...
Click to collapse
This seems to be a common error with the S5 mini. There is a whole thread in the German Android forum about this issue. Also the German Amazon product page for the S5 mini has about 40 users complaining about this problem.
Some users report that the reboots start after some weeks of usage. First it just reboots once per week, then it gets more frequent until it reboots once per day.
Factory resets or firmware updates do not help. Some users sent their phone in for repair but not with huge success.
But not every device is affected by this. So far I did not notice that behavior with my phone (G800F).
I guess it is a hardware issue as not every device is affected and the error gets worse after some time.
The only way to diagnose what's wrong with the device is to check the adb and kernel log (at least the last kernel log before reboot might be available at /proc/last_kmsg). But this would require rooting the device which in turn would void the warranty. It would also be interesting if those reboots also occur with CM 12 (installing this will also void your warranty).
So it seems that sending the device in (without a great chance of repair) is the only option that Samsung gives you without loosing warranty.
Alternatively you also might want to wait for the official Lollipop release and hope that this will fix the problem.
If someone with this problem already rooted his device it would be interesting to get the log files (adb + kernel) of the times of the crashes.
Thanks for your reply, so it might be a hardware problem after all
Hello everyone!
I’ve been having quite a lot of problems with my Sony Xperia Z3 Compact. It worked fine for the first couple of days but then after a firmware update the home button stopped working and whenever I tried to open the camera app all I got was a grey screen. I couldn’t find any solution the first time this happend so in the end I reset the phone. After that, everything was fine again for about two months but yesterday the exact same thing happened again and I seriously have neither the time nor motivation to perform another reset and reinstall all the apps and restore the settings etc. Has anyone maybe experienced something similar and has some advice? Especially concerning the problems with the camera cause I really kind of need it next week?
Thea