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Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
Ouch man that's no good well you better get on the phone with a CSR to get a replacement.
Sent from my Nexus 4 using xda app-developers app
Daniel Dumile said:
Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
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Pics?
Gorilla Glass can only do so much hombre. I'm sorry your phone shattered.
---------- Post added at 05:58 PM ---------- Previous post was at 05:57 PM ----------
Jefferyrbrown1983 said:
Ouch man that's no good well you better get on the phone with a CSR to get a replacement.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Why would Google send him a replacement for a phone that he broke?
Daniel Dumile said:
Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
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Click to collapse
Gorilla glass is more durable than ordinary glass. It's a not shatter/crack resistant.
Sent from my One X
MaxCarnage said:
Pics?
Gorilla Glass can only do so much hombre. I'm sorry your phone shattered.
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Click to collapse
Unfortunately, the Nexus was the only camera I had.
Dude... Gorilla Glass is still glass.
It's engineered to be scratch resistant, not shatter proof.
If it makes impact with something sharp/pointed or if it makes contact in just the right spot, it will shatter. It's just physics.
If the shock can't disperse evenly or if it's absorbed entirely by the screen, it will shatter. That's what bumpers are for.
Either way, you dropped it. That's not Google's fault. They didn't sell you a defective device, they sold a device to a clumsy person.
Sent from my Nexus 4 using xda premium
lwfb said:
Dude... Gorilla Glass is still glass.
It's engineered to be scratch resistant, not shatter proof.
If it makes impact with something sharp/pointed or if it makes contact in just the right spot, it will shatter. It's just physics.
If the shock can't disperse evenly or if it's absorbed entirely by the screen, it will shatter. That's what bumpers are for.
Either way, you dropped it. That's not Google's fault. They didn't sell you a defective device, they sold a device to a clumsy person.
Sent from my Nexus 4 using xda premium
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Click to collapse
Not scratch proof. I had a scratch on it after the first day of light use....I have no idea how it got there.
Is there any way I can get this repaired? This is my only phone and I hate the thought that I just threw away $340.
LG said:
This is the way the warranty service works here: The warranty that we offer is valid for 12 months with the copy of the receipt and it covers only manufacturing defects, no liquid, physical or cosmetic damages, otherwise charges may apply for the repair on the unit. The process takes 5-7 business days, and the only cost that you need to cover would be shipping and handling by sending the defective unit to us and we cover the shipping back with Fedex.
michelle: If the phone is out of warranty, you can still send it in to us, we can evaluate it and check if it is repairable or not. If there’s a repair cost, we will inform you how much it is and then you decide if you want to pay or not for the repair on the unit.
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LG sent me this
You can get our repaired, but it will be a while before replacement parts are available. Lg would new the only ones that can fix it for now.
Sent from my HTC Sensation using Tapatalk 2
People need to understand that scratch/shatter RESISTANT != indestructible.
A shame that you dropped it and it broke, but LG nor Google has a responsibility to fix your mishap free of charge.
Sorry to hear man. At this time with backorders and **** you could be waiting along time for a new replacement phone. I don't think parts are even out yet to fix that... That ****ing sucks man.
Sent from my Nexus 4 using Tapatalk 2
I don't mind paying for a repair. Only reason I didn't have a bumper is because Google sold out of them.
The lady at LG told me to contact Google first and see if they have a repair program. Will let you all know when I can get to a phone to call them.
Daniel Dumile said:
I don't mind paying for a repair. Only reason I didn't have a bumper is because Google sold out of them.
The lady at LG told me to contact Google first and see if they have a repair program. Will let you all know when I can get to a phone to call them.
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Click to collapse
Yes, same here chief. Bumper sold out, Immediately tho I bought my ass a $3 TPU case from China for the time till the bumpers come back up. You could be paying if the screen/digitizer cost like the nexus did at like 150+ just for that part! Good luck tho man.
Sent from my Nexus 4 using Tapatalk 2
I did the same with my GN2
As stated above my GN2 had the same fate. Luckily Sammy had a deal here in Sweden and i got it fixed for $100 (US). Shipping included. I really hope Samsung push the development of flexible scratch resistant screens. Hopefully they will be less likely to shatter.
---------- Post added at 01:41 AM ---------- Previous post was at 01:37 AM ----------
The glass is also easily scratched and i have treated it like a new-born.
Dmwitz said:
As stated above my GN2 had the same fate. Luckily Sammy had a deal here in Sweden and i got it fixed for $100 (US). Shipping included. I really hope Samsung push the development of flexible scratch resistant screens. Hopefully they will be less likely to shatter.
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Click to collapse
Flexible screen still has to be covered with glass and digitzer ....
My main question is . how much more protection does a cover gives is there a drop test ?
Second question. Dude don't you have a home insurance or anything like that ?if it broke at home you are covered . check your bank account if you're paying for it you might have an insurance on it.
And this is what I'm going to do. Get an insurance for my phone and won't even use a cover or bumper .if it breaks I'll get a new one
Sent from my Nexus 4 using xda premium
This is going to be just like the nexus 7, a cheap build that breaks easy and the slightest crack will make the touch screen stop working. I dropped my nexus 7 on carpet and it cracked in a case. Not a big crack but everything stopped working and the cost to fix it was as much as buying a new one. Had to do a squaretrade scam to get my money back.
Only because the phone is 300 dollars will I be buying one. Going to buy 3 and get one squaretrade warranty so whichever one breaks first can use it.
MattSkeet said:
Second question. Dude don't you have a home insurance or anything like that ?if it broke at home you are covered . check your bank account if you're paying for it you might have an insurance on it.
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I live in an apartment bro.
That sucks, my friend's Nexus 4 cracked a few days too, lower left side of the screen is unusable. If you want to do a DIY repair, the Screen+Digitized+Frame can be found on eBay (shipped from California). Unfortunately, it's pricey ($200+). I think LG is going to charge around $160ish for a repair. Let us know what they quote you.
Fataldesain said:
This is going to be just like the nexus 7, a cheap build that breaks easy and the slightest crack will make the touch screen stop working. I dropped my nexus 7 on carpet and it cracked in a case. Not a big crack but everything stopped working and the cost to fix it was as much as buying a new one. Had to do a squaretrade scam to get my money back.
Only because the phone is 300 dollars will I be buying one. Going to buy 3 and get one squaretrade warranty so whichever one breaks first can use it.
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Click to collapse
Lol cheap build quality just because someone cracked or broke there screen doesn't mean the quality is cheap it just means the phone was exposed to more force than it can handle
Sent from my Galaxy Nexus using xda app-developers app
Visa covers it. But only a signature or plat card.
Debit is a no.
If you bought a 350 dolla device with no insurance. Well, Yer kinda messed.
:crying:
I broke my screen =( and yes im going to blame it on the dog cause he did do it haha. I was wondering if anyone else has dealt with this? i saw some tutorials on youtube but i dont know where is a good place to get a screen or which one to get anyone deal with it before? thanks
Check www.gounlock.com or
www.mengtor.com
You need to make sure if only digitizer(outer glass) is broken or LCD (usually blank screen if it's broken)as well. LCD is expensive to replace but If you have to then buy reassembled LCD and digitizer combo which is like $65 on eBay.
Or sell it on eBay as "for parts not working" around $50 and find cheaper from craigslist at around 175-200.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
snorkle said:
I broke my screen =( and yes im going to blame it on the dog cause he did do it haha. I was wondering if anyone else has dealt with this? i saw some tutorials on youtube but i dont know where is a good place to get a screen or which one to get anyone deal with it before? thanks
Click to expand...
Click to collapse
I've replaced the digitizer screen on the vivid three times. Repairs universe is where I ordered my screens.
HTC Vivid CM 10
Well I'm using the phone, I have insurance for it too so I'll just replace the screen then the LCD through insurance for free if that's the case but thanks you two. And was it hard for you to do sense you've done it 3 times
Sent from my Vivid 4G using xda app-developers app
snorkle said:
Well I'm using the phone, I have insurance for it too so I'll just replace the screen then the LCD through insurance for free if that's the case but thanks you two. And was it hard for you to do sense you've done it 3 times
Sent from my Vivid 4G using xda app-developers app
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Click to collapse
I wasn't too bad my advice: Take your time, follow the guide and you'll be fine. Wish I had a guide the first time I did it...
Had to replace mind..and now my bezel doesn't fit the same...=(...Oh well...do make sure to wipe that LCD clean with a micro-cloth or something JUST BEFORE putting the digitizer over it. One hair or something gets in there, it will bug you the rest of its life!
dropped my old vivid (before i bricked it) on concreate. shattered that m'fker upp.. lmao.. i ordered a replacmemnet from amazon and did it myself. its not too hard. look up a youtube tut. or i can do it for you if you want. $10+ whatever the screen costs
Thanks guys I bought a screen so hopefully I can do it without ****ing up. I called att and apparently there insurance covers it but I have to pay 120 deduct able witch is bs ...
Sent from my Vivid 4G using xda app-developers app
So I called Google within 5 minutes of my back glass cracking. It spiderwebbed all over the back side. I was literally holding it when it cracked, the phone had not been dropped. They already sent me a replacement which I will receive tomorrow, they did a hold on my credit card until my bad one comes back. I was surprised I got a replacement so quick. But it appears they are covering the back side of the phones!
Haha good luck getting a release on the funds when they get the cracked phone back.....
Sent from my Nexus 4 using xda premium
so the glass just decided to crack while you're holding the phone in your hand?
blanthony said:
So I called Google within 5 minutes of my back glass cracking. It spiderwebbed all over the back side. I was literally holding it when it cracked, the phone had not been dropped. They already sent me a replacement which I will receive tomorrow, they did a hold on my credit card until my bad one comes back. I was surprised I got a replacement so quick. But it appears they are covering the back side of the phones!
Click to expand...
Click to collapse
Blasphemy.
Sent from my Nexus 4 using xda app-developers app
I'm getting the feeling you'll have 300 or 350 dollars less in your piggy bank when they get the cracked phone back lol.
I dont the replacement will be for free! But maybe your lucky
Sent from my Nexus 4 using Tapatalk 2
Yes it cracked in my hand. You can tell it wasn't dropped since glass isn't smashed. I told them. If they don't reverse the charge, Amex will be on my side. I told them exactly what was wrong with it and they gave me the RMA, so sounds like to me they are covering it. Appears to be from a temp change to the glass.
blanthony said:
Yes it cracked in my hand. You can tell it wasn't dropped since glass isn't smashed. I told them. If they don't reverse the charge, Amex will be on my side. I told them exactly what was wrong with it and they gave me the RMA, so sounds like to me they are covering it. Appears to be from a temp change to the glass.
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Click to collapse
Was ur phone naked or u had a case on it?
Please use the shipping/ordering thread.
Closed
So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium
Damn....sorry to hear that man....
If this is true that its common then make sure you find a complaint and talk to the highest supervisor at sprint to get this reversed if its later found to be a known defect. Worked in the past.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!
I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.
troyboytn said:
I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.
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Click to collapse
Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium
If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
Sent from my SPH-L720 using xda premium
neemot said:
If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
Sent from my SPH-L720 using xda premium
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Click to collapse
I went to 3 different repair centers, and they all told me it was an insurance claim.
Sent from my SPH-L720 using xda premium
SAShady said:
Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium
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Click to collapse
Them niggaz playin u man. U better tell them straight up.
Sent from my SPH-L720 using xda premium
was just in the international s4 thread and there a bunch of s4 users that have had the same problem.. that sux man.. seems samsung is not owning up to the problem.. guess ill have to be extra extra careful now
It's sickening because you pay so much, and expect there to be at least SOME quality
I'll call Sprint tomorrow and see if I can get the deductible credited after reading about it being a widespread defect, and the fact that the repair tech wouldn't even look at it closely before blaming me
Sent from my SPH-L720 using xda premium
I fear this happening. Especially since the S4 seems to have a fish eye effect when looking at things from the screen off as a reflection
Sent from my SPH-L720 using xda premium
SAShady said:
I went to 3 different repair centers, and they all told me it was an insurance claim.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium
Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2
neemot said:
Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium
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Click to collapse
Corporate. All the repair centers here are corporate stores
Sent from my SPH-L720 using xda premium
mikejones13 said:
Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
See that's different, I'd own up to breaking the glass after dropping it, but the amoled UNDER the glass cracked in my pocket
Sent from my SPH-L720 using xda premium
SAShady said:
So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
What brand/model case do you have? Now, I'm spooked. I've never cracked a screen. I've had Windows PC phones: the 6600, Mogul, original Touch, Touch Pro, Touch Pro 2, and Treo 700wx. Then Android phones: Hero, OG Evo, and Evo 3D. I've always had them in cases. The Windows phones had pouch cases. The Treo had a silicone case. The Evos both had the Best Buy Platinum cases which are Seidios. Most of them I used without screen protectors. Never a broken or cracked screen.
My S4 has a Casemate case on it. It's a 2 layer case: silicone with polycarbonate shell. I also have a 3M anti-glare screen protector on it. I wonder if this is enough? I often put my S4 in my jeans pocket, though sometimes I put it case and all into a sort of pouch in my purse if I don't have a pocket in my slacks or skirt.
Those of you that have had S IIIs and Note IIs, were there any defects with those screens? Thanks.
I've never had a phone do this and I've had pretty much every generation of touch screen device starting from the mogul, and I've NEVER had this happen. Sure I've shattered the glass on a few, but that was from severe drops. I have a clear plastic/rubber case and HD screen protector. The only activity I was doing was squatting up and down cutting appliance boxes open. I didn't hit against anything. The AMOLED should not break beneath the glass, even if the phone were to be flexed from being in your pocket.
Sent from my SPH-L720 using xda premium
I'm glad I ran across this thread good info
I love the 90s good times
I honestly don't think the screens are breaking from just sitting nicely in pockets and purses. Over flexing in pockets makes sense. Its a big long wide thin phone. But its not just breaking for no reason. Just not buying it sorry.
This was discussed before about edge to edge displays on big phones. Maybe some sort of cushions can be used to reduce this effect if its is truly the cause.
A corporate repair store is suppose to replace the screen. In my experience I've seen some corp repair stores are just bad and say no we can't but then I've called sprint and gotten supervisors on the phone and handed the phone to a store manager and all of a sudden the story changes and its then repaired.
Side note... I do not see a fisheye effect on my screen or girlfriends Verizon phone. Maybe the ones that do have a issue and are prone to breaking easier? Idk.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!
I've owned 8+ large screen touch phones, that have been dropped, bumped, flexed, etc WITHOUT a case that haven't broken. Now this one in a case, never dropped, never hit, or bumped, suddenly the lcd cracks under the glass? Yeah, call me crazy, but that shouldn't happen. Especially on a flagship $650 device.
And to further explain the damage the crack was vertical about a half inch, right along the power button under the white frame. There is no physical damage, no dings, scratches, NOTHING to the phone.
Sent from my SPH-L720 using xda premium
Just sent in my VZW LG G2 because the sapphire piece around the camera lens fell off. Couldn't find it. It looks like it was just glued on there, pretty cheap. Either way my phone was rooted and I still sent it in under warranty. Obviously I didn't mention that. Its been over a week and haven't heard anything. Anybody else sent a rooted device in and got away with it?
eastmesawhat said:
Just sent in my VZW LG G2 because the sapphire piece around the camera lens fell off. Couldn't find it. It looks like it was just glued on there, pretty cheap. Either way my phone was rooted and I still sent it in under warranty. Obviously I didn't mention that. Its been over a week and haven't heard anything. Anybody else sent a rooted device in and got away with it?
Click to expand...
Click to collapse
You know that was just a cellophane ring to protect the bezel around the lens right? The sapphire that everyone is referring to is the type of glass that covers the lens, not the blue ring around it.
Sent from my VS980 4G using Tapatalk
garywojdan81 said:
You know that was just a cellophane ring to protect the bezel around the lens right? The sapphire that everyone is referring to is the type of glass that covers the lens, not the blue ring around it.
Sent from my VS980 4G using Tapatalk
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Click to collapse
Makes sense. The blue ring is the piece that went missing. Verizon sent me a message today saying they received the device. Keeping my fingers crossed. I've read other posts saying they only inspect what you reported. Once found they move on. Vice versa if it was software related I'm sure I would be screwed. Anybody else have a similar warranty situation and sent in a rooted device?
garywojdan81 said:
You know that was just a cellophane ring to protect the bezel around the lens right? The sapphire that everyone is referring to is the type of glass that covers the lens, not the blue ring around it.
Sent from my VS980 4G using Tapatalk
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Click to collapse
This. The blue part is part of the packaging to prevent scratches... lol there was nothing wrong with your phone.
Sent from my VS980 4G using xda premium
ChaoticWeaponry said:
This. The blue part is part of the packaging to prevent scratches... lol there was nothing wrong with your phone.
Sent from my VS980 4G using xda premium
Click to expand...
Click to collapse
Actually the circle piece around the camera lens came out. So there was something wrong with it. The lens was exposed.
Come on I'm not that retarded. Actually read the post please.
eastmesawhat said:
Actually the circle piece around the camera lens came out. So there was something wrong with it. The lens was exposed.
Come on I'm not that retarded. Actually read the post please.
Click to expand...
Click to collapse
The blue ring is the part that I'm talking about.. lol did you mean the silver accent around the lens? You said something about the blue ring.
Sent from my VS980 4G using xda premium
eastmesawhat said:
Makes sense. The blue ring is the piece that went missing. Verizon sent me a message today saying they received the device. Keeping my fingers crossed. I've read other posts saying they only inspect what you reported. Once found they move on. Vice versa if it was software related I'm sure I would be screwed. Anybody else have a similar warranty situation and sent in a rooted device?
Click to expand...
Click to collapse
This is what people will question.
Anyway, hopefully you'll be fine. They send you new phone or the old one back.
Why say Verizon, though? Do claims go to Verizon, LG, or Asurion? Or is it based on warranty vs insurance and how? Mine was broke so clearly that's Asurion. This too seems broke but was sent to Carrier?
Sent from my VS980 4G using Tapatalk
Verizon handles for you if you have TEC, be it Assurion or manufacturer. Being under warranty they will charge nothing. Quite a few times I have taken phones in after warranty was up and was still charged 0 deductible.
Verizon doesn't give a hoot. I've sent in many many many rooted phones. You're good.
06stang said:
Verizon doesn't give a hoot. I've sent in many many many rooted phones. You're good.
Click to expand...
Click to collapse
Im having major problems, my phone slipped out of my hand a few days ago and it slightly cracked the screen and only the top half is barely usable and keeps registering inadvertent touches. Ive always done claims on phones that were rooted but they were lost. Ive never had to take it in so your saying I dont even need to worry about unrooting either? Im hoping I dont have to pay $100 this time ive done this way too often now.
You don't have to worry about unrooting. I've returned dozens for legitimate warranty concerns and left them rooted. Physical and water damage does not apply to this. Warranty is far different than insurance.
06stang said:
You don't have to worry about unrooting. I've returned dozens for legitimate warranty concerns and left them rooted. Physical and water damage does not apply to this. Warranty is far different than insurance.
Click to expand...
Click to collapse
This is a cracked screen so this isnt a warranty issue though, its going to be an insurance claim. Am I still ok taking it in rooted?
06stang said:
You don't have to worry about unrooting. I've returned dozens for legitimate warranty concerns and left them rooted. Physical and water damage does not apply to this. Warranty is far different than insurance.
Click to expand...
Click to collapse
Through insurance you can literally do anything to your phone and they'll replace it. You're paying for a service. There could be piss on the phone and they'd still take it.