I cannot get my T-Mobile One to stop roaming onto AT&T towers. As a result, the measly 50mb/month I'm alotted goes very quickly. The roaming toggle in mobile data settings literally has no effect at all. AT&T towers are correctly identified in pulldown shade, but data is active regardless of roaming toggle position and T-Mobile is dinging me for it.
History:
HTC One purchased from T-Mobile 4.1.2 with Root - Issue described above was present.
Same handset; EU 4.2.2 Stock rooted ROM - AT&T Towers showed up as T-Mobile in pulldown shade, but data not available regardless of Roaming Toggle position.
Same handset; DEV edition rooted 4.3 ROM and firmware - Original issue is back. AT&T towers are correctly identified in pulldown shade, but data is active regardless of roaming toggle position.
Anyone ever seen this?
The Roaming toggle is for use when you are overseas and then the phone can't see any of your service providers towers
It then can log on to a foreign tower and charge you a large amount of cash for each and every MB
You need to switch of Mobile Date to stop it using 3/4G data
Unless you have failed to state your issue clearly of course
Turning data roaming on or off
Connect to your mobile operator’s partner networks and access data services when
you’re out of your mobile operator’s coverage area.
Using data services while roaming may be costly. Check with your mobile operator
for data roaming rates before you use data roaming.
1. With two fingers, swipe down from the status bar to open Quick settings.
2. If Mobile data is off, tap the Mobile data tile to turn it on.
3. Tap . The Mobile network settings screen opens.
4. Select or clear the Data roaming option.
Select the Data roaming sound option if you’d like HTC One to play a sound so you’ll
know when it’s connecting to a roaming network.
L0rdNels0n said:
The Roaming toggle is for use when you are overseas and then the phone can't see any of your service providers towers
You need to switch of Mobile Date to stop it using 3/4G data
Unless you have failed to state your issue clearly of course
Turning data roaming on or off
Connect to your mobile operator’s partner networks and access data services when
you’re out of your mobile operator’s coverage area.
Using data services while roaming may be costly. Check with your mobile operator
for data roaming rates before you use data roaming.
1. With two fingers, swipe down from the status bar to open Quick settings.
2. If Mobile data is off, tap the Mobile data tile to turn it on.
3. Tap . The Mobile network settings screen opens.
4. Select or clear the Data roaming option.
Select the Data roaming sound option if you’d like HTC One to play a sound so you’ll
know when it’s connecting to a roaming
It then can log on to a foreign tower and charge you a large amount of cash for each and every MB
Click to expand...
Click to collapse
Thanks. I could go on and on about the way the toggle performs on every other handset I've owned, the t-mobile HTC One of a local guy I talked to yesterday, blah blah blah.... As indicated by the HTC doc you referenced yourself, it has everything to do with "partner networks" and nothing to do with their geographic location. Oh, and I want to tear out my own eyeballs when I see "Unless you have failed to state your issue clearly of course" in response to a meticulously crafted post. Then again... it's been a few days since the OP so maybe I'm just butt hurt that no one cares about me :crying:
It occurred to me that I got a new SIM card at the same time I got my One, so I strolled into the local t-mobile store yesterday and had the card replaced. It's a long shot, but I will be in a roaming situation again in a couple days and will update this thread at that time.
New SIM card = no difference.
Swapped SIM with wife's phone. My SIM in her nexus 4 behaved correctly, her's in my One = same problem I had with my SIM.
So, my issue is isolated to the handset.
I don't know why, but I've always thought APN settings were stored on the SIM. I noticed the APN selection on our 2 devices (One LTE capable and one not) didn't change when I swapped the SIMs so I double checked the APN settings on my One. Looks normal to me - LTE works and everything else - but I did some digging and found slightly different settings that owners of unlocked AT&T LTE handsets are successfully using on TMO, so I've applied them and will maybe get lucky when I go roaming tonight.
wolf5150 said:
New SIM card = no difference.
Swapped SIM with wife's phone. My SIM in her nexus 4 behaved correctly, her's in my One = same problem I had with my SIM.
So, my issue is isolated to the handset.
I don't know why, but I've always thought APN settings were stored on the SIM. I noticed the APN selection on our 2 devices (One LTE capable and one not) didn't change when I swapped the SIMs so I double checked the APN settings on my One. Looks normal to me - LTE works and everything else - but I did some digging and found slightly different settings that owners of unlocked AT&T LTE handsets are successfully using on TMO, so I've applied them and will maybe get lucky when I go roaming tonight.
Click to expand...
Click to collapse
So what if I'm the only one here?
Anyway, different APN settings changed things BUT not the behavior of the data roaming toggle. RUU'd the phone to TMO 4.1.2 factory new, then upgraded to TMO 4.3 - Same problem.
I finally made the dreaded call to TMO and the tech was actually really good. Much easier to get him to understand the issue than I thought it would be, even though (like everyone else on the planet) he has never seen it.
This issue combined with the better-known low light camera hue problem means I'll receive a replacement handset tomorrow. Will report back here if roaming issue persists with new hardware - if only to vent to myself!
Related
Under Mobile Networks:
1 - Do you have Data Roaming checked? Mine is... but I noticed my Nexus One is not. Curious if this matters.
2 - Under Network Operators... are you guys selecting T Mobile or Select Automatically? I assume I need to just click on T Mobile since I would not get 3G on another provider (AT&T) right?
Very basic I know, I was just comparing the 2 phones and trying to find the differences.
Anyone? I didn't think it was too hard of a question, ha.
Bump, sorry.
Data roaming off
I didn't read about what that is, but when you voice roam you are out of range of your normal carrier and any voice services in roaming are super expensive. I suspect the same for data, except since data is on all the time you will get charged once you enter a roaming zone.
As for providers, just stick with manual selection.
I've recently shifted to another country,
Used my o2 SIM for a day or two and obviously phone showed as Roaming, with the little "R"..
I've now bought a local SIM card and installed and running on a local Provider, yet the phone still shows as Roaming and Data does not work unless I allow Data connection while roaming...
Is this a bug or something?
I should state I've been in a different country recently and also used a local SIM from there and I never had this issue at all... I saw the local provider when using their SIM, Now, I use a local SIM and this still shows an "R" on my signal.. Same with my girlfriends phone...
Any ideas?
Edit: I'm on a N/W unlocked phone..
CJSlim79 said:
I've recently shifted to another country,
Used my o2 SIM for a day or two and obviously phone showed as Roaming, with the little "R"..
I've now bought a local SIM card and installed and running on a local Provider, yet the phone still shows as Roaming and Data does not work unless I allow Data connection while roaming...
Is this a bug or something?
I should state I've been in a different country recently and also used a local SIM from there and I never had this issue at all... I saw the local provider when using their SIM, Now, I use a local SIM and this still shows an "R" on my signal.. Same with my girlfriends phone...
Any ideas?
Edit: I'm on a N/W unlocked phone..
Click to expand...
Click to collapse
In my country there were 2 networks, and when a third network started it's business, it was using the infrastructure of one of the existing networks. The phones that were using Sim cards of the third network, all showed that they were in roaming, and if they wanted to use data, they needed to enable "data while roaming" options. Of course, they were never billed for roaming charges. Now this third network has it's own infrastructure, and the roaming sign is a thing of the past.
Maybe this is the case with you too.
I would try to contact the local network provider, to seek the answer you are looking for.
B.r.
d3m0n
I get this in Thailand because my provider has different names/IDs for the 3G and 2G networks.
The 3G is called "True-H" and the 2G "True Move", or something like that.
The SIM will automatically register on both networks, but if it connects to the 2G network I get the roaming symbol.
The solution is either to enable roaming data (I don't get charged any extra, but need to remember to disable it if I travel), or set my movie network to WCDMA only. This way it won't connect to the 2G network.
Sent from my GT-N7000 using xda app-developers app
Check if you got roaming allowed and switch it of.
Register if needed handset on your network manually.
You might not have the network where you are due to availability area coverage.
Check your apn settings, if they are on the mobile network you need and settings are correct. Perhaps from website provider, or helpdesk you can request them to send settings.
Go to settings, more, mobile networks and check there. Just explore a bit.
Sent from my GT-N7000 using Tapatalk 2
Cheers for the replies,
I'd already checked those areas out, APN is correct, Settings from Provider received and installed, Manually selected provider from the Network list...
Still showing 'R' - AS has been said 0 I'll just have to enable Data when Roaming and turn it off when I travel..
which service provider do you use and phone model do you use?
this phenomenon normally happen in new telco on some phone model
I have a quite rare problem. I'm in Ireland and use 3 operator. It does not have coverage on many places and it has some kind of contract with o2, so whenever the signal it lost, phone automatically switches to o2. Problem is when I'm back in place with full 3 coverage again, WP does not switch back. I have to select network manually several times a day. It's very annoying. Is there an option somewhere in settings to disable roaming completely? I found it only for data but I need it for calls. Phone is Lumia 920.
Thanks
emkovicz said:
...so whenever the signal it lost, phone automatically switches to o2.
Click to expand...
Click to collapse
I imagine specifying your network provider as "3 IRELAND" or whatever it's called will stop it from connecting to O2? The setting is under Mobile Network (under the roaming options, at the bottom) and is set to "automatic" by default.
at45 said:
I imagine specifying your network provider as "3 IRELAND" or whatever it's called will stop it from connecting to O2? The setting is under Mobile Network (under the roaming options, at the bottom) and is set to "automatic" by default.
Click to expand...
Click to collapse
First thing I tried, but it did not help. Maybe problem is that the other network has same name - probably to ensure seamless switch. (it's actually Vodafone, sorry for my mistake: http://www.vodafone.ie/aboutus/media/press/show/BAU002953.shtml )
emkovicz said:
Maybe problem is that the other network has same name - probably to ensure seamless switch.
Click to expand...
Click to collapse
I'm not saying I'll be able to help, but could you elaborate a little on why roaming comes into this? Are you changing countries between two places where the operator is called "Vodafone"?
Don't forget to help on my Bing Vision query
at45 said:
I'm not saying I'll be able to help, but could you elaborate a little on why roaming comes into this? Are you changing countries between two places where the operator is called "Vodafone"?
Don't forget to help on my Bing Vision query
Click to expand...
Click to collapse
No I don't. It's actually a funny thing. I live in Dublin and yet you can find here many places without signal coverage. I think, but not exactly sure that 3 is the last operator who entered on a market here, so it does not have proper infrastructure and negotiated with Vodafone national roaming for places where native 3 signal is not available. In general it's not a big problem, you can make calls like in your home network, price is same, you can even see on your phone you are connected to 3 network but with a roaming. (because in fact you are connected to Vodafone)
I'm trying to disable roaming completely because mobile data on the roaming are just GPRS while in native 3, you got 3G.
It would not mind me if phone would automatically switch back on 3 when available. (when I had WP 7 it was doing like this) But now with WP8 the behavior seems to be changed and as soon as it enters the roaming it never reverts back to native network unless I manually select the 3network again.
I hope this is in the proper forum and hopefully the question has not been answered yet. I did a search and have found some threads but not this exact question.
So anyway...I have a Rogers (Canada) HTC One M7 running 4.4.2 and HTC Sense 6.0,
Lately I have been roaming in the USA and have incurred roaming charges even though I set my Data Roaming setting to Off (no check mark). It seems to only happen when I am roaming. Basically this is what happens.
The Data Roaming Setting is set to Off all the time.
I go into the US and lose data connection as I start to roam. This is fine.
If I turn off Mobile Data and then later turn it back on, I get the "You are roaming and incur charges..." pop up box.
The only options are OK or Cancel
Choosing Cancel keeps the Mobile Data Off
Choosing OK turns ON Mobile Data and the Data Roaming setting is suddenly set to ON (there is a check mark where previously there wasn't) and I now incur charges.
Is this by design? Shouldn't the Data Roaming setting stay off, even if you turn on/off the Mobile Data? I am not sure if this is a Phone Issue, and Android issue (OS or corrupted OS) or a Rogers (cell provider) issue or a Roaming (cell provider) issue.
I am hoping someone can enlighten me on this behaviour.
Thanks in advance.
MGS
MGS2011 said:
I hope this is in the proper forum and hopefully the question has not been answered yet. I did a search and have found some threads but not this exact question.
So anyway...I have a Rogers (Canada) HTC One M7 running 4.4.2 and HTC Sense 6.0,
Lately I have been roaming in the USA and have incurred roaming charges even though I set my Data Roaming setting to Off (no check mark). It seems to only happen when I am roaming. Basically this is what happens.
The Data Roaming Setting is set to Off all the time.
I go into the US and lose data connection as I start to roam. This is fine.
If I turn off Mobile Data and then later turn it back on, I get the "You are roaming and incur charges..." pop up box.
The only options are OK or Cancel
Choosing Cancel keeps the Mobile Data Off
Choosing OK turns ON Mobile Data and the Data Roaming setting is suddenly set to ON (there is a check mark where previously there wasn't) and I now incur charges.
Is this by design? Shouldn't the Data Roaming setting stay off, even if you turn on/off the Mobile Data? I am not sure if this is a Phone Issue, and Android issue (OS or corrupted OS) or a Rogers (cell provider) issue or a Roaming (cell provider) issue.
I am hoping someone can enlighten me on this behaviour.
Thanks in advance.
MGS
Click to expand...
Click to collapse
I guess i am having the reverse effect to your problem, my data roaming keeps switching off.
With data roaming enabled, and network selection on automatic. Whenever I am in a no signal area with my home network provider, the phone should automatically roam on a partner network for mobile network and data network. (I can confirm this works when tested on a few Samsung phones). However on my HTC, the mobile network roaming works (calls and text) but data roaming does not work. It connects momentarily then disconnects and stays disconnected and wont re-enable until a reboot. If i manually select a network (either home network or roaming network) and then restart the phone, the mobile data will stay enabled. But as soon as there is a switch between home or roaming network then the data disconnects and cant reconnect until the next reboot.
I was wondering if this could be a hardware limitation or software limitation.
vicyang85 said:
I guess i am having the reverse effect to your problem, my data roaming keeps switching off.
With data roaming enabled, and network selection on automatic. Whenever I am in a no signal area with my home network provider, the phone should automatically roam on a partner network for mobile network and data network. (I can confirm this works when tested on a few Samsung phones). However on my HTC, the mobile network roaming works (calls and text) but data roaming does not work. It connects momentarily then disconnects and stays disconnected and wont re-enable until a reboot. If i manually select a network (either home network or roaming network) and then restart the phone, the mobile data will stay enabled. But as soon as there is a switch between home or roaming network then the data disconnects and cant reconnect until the next reboot.
I was wondering if this could be a hardware limitation or software limitation.
Click to expand...
Click to collapse
I personally don't think it is a hardware issue, although it may be a software bug and an issue with the roaming provider. I believe that the data roaming setting gets "reset" once the phone mobile data setting is turned back on on a foreign network. I think that the HTC "sees" a foreign network and does not know what to do so it either gets the setting from the roaming provider or just defaults to a set setting.
In my case, I had lots of support calls with Rogers and according to them, my data roaming settings are probably resetting based on the roaming provider when the mobile data setting is turned back on. I actually video recorded what happens and sent it to Rogers when I was roaming. Once they saw it, they told me that any unintentional roaming charges will be credited back.
They did not tell me if it was a software issue or a roaming issue. However, I also tried the same setting using an old iPhone4S and a Samsung Galaxy S3 and both worked fine under the same conditions. That is, the settings were retained.
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. I received a phone call and while it works fine, it sounds like junk now. Like it is no longer actually using VoLTE like it always has. My phone doesnt seem to have any data however, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
EniGmA1987 said:
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. However, my phone doesnt seem to have any data, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
Click to expand...
Click to collapse
moswen said:
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
Click to expand...
Click to collapse
Thanks for the reply. I tried deleting the MMS port and also the proxy just now and data didnt come back. I will try searching around for more APN info for how phones are supposed to connect now and see if I can find anything.
It looks like from what I could find that it is due to an IMEI whitelist ATT has, blocking data connection on any device not in their whitelist. The solution seems to be to root the phone and change your IMEI to a whitelisted model.
While my phone is rooted my IMEI is not cloned I definitely would not share my IMEI with ATT. When I got my sim card yesterday I had the attendant activate but I did not provide my phone so he did not get the IMEI from my phone. If you got a sim and they input your IMEI that could be a problem possibly. Just a suggestion to try and get a sim activated at a store without your phone.
I had also heard that most ATT MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rooting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
EniGmA1987 said:
I had also heard that most ATt MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rotting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
Click to expand...
Click to collapse
Happy you are back up and running and I'm glad that you found someone at ATT to do the fairly easy work of getting your IMEI cleared. Lots of people have been worried about devices not working on ATT because of this whitelist issue glad to see there are workarounds just wish ATT didn't make it so convoluted.