I hope this is in the proper forum and hopefully the question has not been answered yet. I did a search and have found some threads but not this exact question.
So anyway...I have a Rogers (Canada) HTC One M7 running 4.4.2 and HTC Sense 6.0,
Lately I have been roaming in the USA and have incurred roaming charges even though I set my Data Roaming setting to Off (no check mark). It seems to only happen when I am roaming. Basically this is what happens.
The Data Roaming Setting is set to Off all the time.
I go into the US and lose data connection as I start to roam. This is fine.
If I turn off Mobile Data and then later turn it back on, I get the "You are roaming and incur charges..." pop up box.
The only options are OK or Cancel
Choosing Cancel keeps the Mobile Data Off
Choosing OK turns ON Mobile Data and the Data Roaming setting is suddenly set to ON (there is a check mark where previously there wasn't) and I now incur charges.
Is this by design? Shouldn't the Data Roaming setting stay off, even if you turn on/off the Mobile Data? I am not sure if this is a Phone Issue, and Android issue (OS or corrupted OS) or a Rogers (cell provider) issue or a Roaming (cell provider) issue.
I am hoping someone can enlighten me on this behaviour.
Thanks in advance.
MGS
MGS2011 said:
I hope this is in the proper forum and hopefully the question has not been answered yet. I did a search and have found some threads but not this exact question.
So anyway...I have a Rogers (Canada) HTC One M7 running 4.4.2 and HTC Sense 6.0,
Lately I have been roaming in the USA and have incurred roaming charges even though I set my Data Roaming setting to Off (no check mark). It seems to only happen when I am roaming. Basically this is what happens.
The Data Roaming Setting is set to Off all the time.
I go into the US and lose data connection as I start to roam. This is fine.
If I turn off Mobile Data and then later turn it back on, I get the "You are roaming and incur charges..." pop up box.
The only options are OK or Cancel
Choosing Cancel keeps the Mobile Data Off
Choosing OK turns ON Mobile Data and the Data Roaming setting is suddenly set to ON (there is a check mark where previously there wasn't) and I now incur charges.
Is this by design? Shouldn't the Data Roaming setting stay off, even if you turn on/off the Mobile Data? I am not sure if this is a Phone Issue, and Android issue (OS or corrupted OS) or a Rogers (cell provider) issue or a Roaming (cell provider) issue.
I am hoping someone can enlighten me on this behaviour.
Thanks in advance.
MGS
Click to expand...
Click to collapse
I guess i am having the reverse effect to your problem, my data roaming keeps switching off.
With data roaming enabled, and network selection on automatic. Whenever I am in a no signal area with my home network provider, the phone should automatically roam on a partner network for mobile network and data network. (I can confirm this works when tested on a few Samsung phones). However on my HTC, the mobile network roaming works (calls and text) but data roaming does not work. It connects momentarily then disconnects and stays disconnected and wont re-enable until a reboot. If i manually select a network (either home network or roaming network) and then restart the phone, the mobile data will stay enabled. But as soon as there is a switch between home or roaming network then the data disconnects and cant reconnect until the next reboot.
I was wondering if this could be a hardware limitation or software limitation.
vicyang85 said:
I guess i am having the reverse effect to your problem, my data roaming keeps switching off.
With data roaming enabled, and network selection on automatic. Whenever I am in a no signal area with my home network provider, the phone should automatically roam on a partner network for mobile network and data network. (I can confirm this works when tested on a few Samsung phones). However on my HTC, the mobile network roaming works (calls and text) but data roaming does not work. It connects momentarily then disconnects and stays disconnected and wont re-enable until a reboot. If i manually select a network (either home network or roaming network) and then restart the phone, the mobile data will stay enabled. But as soon as there is a switch between home or roaming network then the data disconnects and cant reconnect until the next reboot.
I was wondering if this could be a hardware limitation or software limitation.
Click to expand...
Click to collapse
I personally don't think it is a hardware issue, although it may be a software bug and an issue with the roaming provider. I believe that the data roaming setting gets "reset" once the phone mobile data setting is turned back on on a foreign network. I think that the HTC "sees" a foreign network and does not know what to do so it either gets the setting from the roaming provider or just defaults to a set setting.
In my case, I had lots of support calls with Rogers and according to them, my data roaming settings are probably resetting based on the roaming provider when the mobile data setting is turned back on. I actually video recorded what happens and sent it to Rogers when I was roaming. Once they saw it, they told me that any unintentional roaming charges will be credited back.
They did not tell me if it was a software issue or a roaming issue. However, I also tried the same setting using an old iPhone4S and a Samsung Galaxy S3 and both worked fine under the same conditions. That is, the settings were retained.
Related
I'm going to Germany for a month and do not want to accrue any voice/data charges while I'm there. I plan to use wifi only. What's the best way to disable voice/data, but still use wifi? I also want to make sure that my apps do not try to establish a data connection outside of wifi. One idea I have is to keep the phone in "airplane" mode. But I'm concerned that if I reboot my phone it will kick itself out of airplane mode and start roaming.
Any suggestions?
change the APN settings to point to a non-exsistant server, cell interent wont work but wifi can be on and you can still make/receive calls and SMS if need be
I just got back from Europe, this worked wonders for me.
1. Go to Settings
2. Go to Wireless and Network Settings
3. Go to Mobile Networks
4. Uncheck the Data Roaming Option.
This will prevent your phone from using data while you are roaming.
@dcplaya I am also running on Cin Bell. Works great!
Or get a German SIM, that way you'll have data. If anybody calls you on your US number let them leave a voice mail on Google voice
stickerbob said:
I just got back from Europe, this worked wonders for me.
1. Go to Settings
2. Go to Wireless and Network Settings
3. Go to Mobile Networks
4. Uncheck the Data Roaming Option.
This will prevent your phone from using data while you are roaming.
@dcplaya I am also running on Cin Bell. Works great!
Click to expand...
Click to collapse
I have a Nexus One in the UK and have so far taken it to the US, Switzerland, France, NZ and HK. The above definitely works and should be all you need to do. I just had a look at my online balance and can confirm the total on my data charges is £0.00. Note that you can leave this setting disabled the whole time, even when you're in your own country. The phone distinguishes between roaming and non-roaming and acts accordingly.
dcplaya said:
change the APN settings to point to a non-exsistant server, cell interent wont work but wifi can be on and you can still make/receive calls and SMS if need be
Click to expand...
Click to collapse
awesome thx - i came to post this exact question and bam, first thread.
I cannot get my T-Mobile One to stop roaming onto AT&T towers. As a result, the measly 50mb/month I'm alotted goes very quickly. The roaming toggle in mobile data settings literally has no effect at all. AT&T towers are correctly identified in pulldown shade, but data is active regardless of roaming toggle position and T-Mobile is dinging me for it.
History:
HTC One purchased from T-Mobile 4.1.2 with Root - Issue described above was present.
Same handset; EU 4.2.2 Stock rooted ROM - AT&T Towers showed up as T-Mobile in pulldown shade, but data not available regardless of Roaming Toggle position.
Same handset; DEV edition rooted 4.3 ROM and firmware - Original issue is back. AT&T towers are correctly identified in pulldown shade, but data is active regardless of roaming toggle position.
Anyone ever seen this?
The Roaming toggle is for use when you are overseas and then the phone can't see any of your service providers towers
It then can log on to a foreign tower and charge you a large amount of cash for each and every MB
You need to switch of Mobile Date to stop it using 3/4G data
Unless you have failed to state your issue clearly of course
Turning data roaming on or off
Connect to your mobile operator’s partner networks and access data services when
you’re out of your mobile operator’s coverage area.
Using data services while roaming may be costly. Check with your mobile operator
for data roaming rates before you use data roaming.
1. With two fingers, swipe down from the status bar to open Quick settings.
2. If Mobile data is off, tap the Mobile data tile to turn it on.
3. Tap . The Mobile network settings screen opens.
4. Select or clear the Data roaming option.
Select the Data roaming sound option if you’d like HTC One to play a sound so you’ll
know when it’s connecting to a roaming network.
L0rdNels0n said:
The Roaming toggle is for use when you are overseas and then the phone can't see any of your service providers towers
You need to switch of Mobile Date to stop it using 3/4G data
Unless you have failed to state your issue clearly of course
Turning data roaming on or off
Connect to your mobile operator’s partner networks and access data services when
you’re out of your mobile operator’s coverage area.
Using data services while roaming may be costly. Check with your mobile operator
for data roaming rates before you use data roaming.
1. With two fingers, swipe down from the status bar to open Quick settings.
2. If Mobile data is off, tap the Mobile data tile to turn it on.
3. Tap . The Mobile network settings screen opens.
4. Select or clear the Data roaming option.
Select the Data roaming sound option if you’d like HTC One to play a sound so you’ll
know when it’s connecting to a roaming
It then can log on to a foreign tower and charge you a large amount of cash for each and every MB
Click to expand...
Click to collapse
Thanks. I could go on and on about the way the toggle performs on every other handset I've owned, the t-mobile HTC One of a local guy I talked to yesterday, blah blah blah.... As indicated by the HTC doc you referenced yourself, it has everything to do with "partner networks" and nothing to do with their geographic location. Oh, and I want to tear out my own eyeballs when I see "Unless you have failed to state your issue clearly of course" in response to a meticulously crafted post. Then again... it's been a few days since the OP so maybe I'm just butt hurt that no one cares about me :crying:
It occurred to me that I got a new SIM card at the same time I got my One, so I strolled into the local t-mobile store yesterday and had the card replaced. It's a long shot, but I will be in a roaming situation again in a couple days and will update this thread at that time.
New SIM card = no difference.
Swapped SIM with wife's phone. My SIM in her nexus 4 behaved correctly, her's in my One = same problem I had with my SIM.
So, my issue is isolated to the handset.
I don't know why, but I've always thought APN settings were stored on the SIM. I noticed the APN selection on our 2 devices (One LTE capable and one not) didn't change when I swapped the SIMs so I double checked the APN settings on my One. Looks normal to me - LTE works and everything else - but I did some digging and found slightly different settings that owners of unlocked AT&T LTE handsets are successfully using on TMO, so I've applied them and will maybe get lucky when I go roaming tonight.
wolf5150 said:
New SIM card = no difference.
Swapped SIM with wife's phone. My SIM in her nexus 4 behaved correctly, her's in my One = same problem I had with my SIM.
So, my issue is isolated to the handset.
I don't know why, but I've always thought APN settings were stored on the SIM. I noticed the APN selection on our 2 devices (One LTE capable and one not) didn't change when I swapped the SIMs so I double checked the APN settings on my One. Looks normal to me - LTE works and everything else - but I did some digging and found slightly different settings that owners of unlocked AT&T LTE handsets are successfully using on TMO, so I've applied them and will maybe get lucky when I go roaming tonight.
Click to expand...
Click to collapse
So what if I'm the only one here?
Anyway, different APN settings changed things BUT not the behavior of the data roaming toggle. RUU'd the phone to TMO 4.1.2 factory new, then upgraded to TMO 4.3 - Same problem.
I finally made the dreaded call to TMO and the tech was actually really good. Much easier to get him to understand the issue than I thought it would be, even though (like everyone else on the planet) he has never seen it.
This issue combined with the better-known low light camera hue problem means I'll receive a replacement handset tomorrow. Will report back here if roaming issue persists with new hardware - if only to vent to myself!
My n6 connects to digicell and I have data for about 5 minutes then it drops and I get the exclamation point. I can get data every time i reboot. Called tmo and they couldn't help. Tried changing the roaming settings through the dialpad but that didnt work. Im suppoed to have data coverage . Any suggestions?
Found my answer by mistake. Disabled voice over lte setting and set data preference to 3g instead of lte and now data works.
Wondering if anyone can help me out. I've already spent hours on the phone with tmobile and they can't seem to solve it.
I've had this problem ongoing since getting this phone. Basically I get no data roaming. Places Ive tried: Canada (several cities in BC as well as Quebec and Ontario), UAE, Bahamas. I spend a lot of time in Canada so its a real issue. Things I have tried:
- Factory reset
- Upgrade to 5.1.1 using Odin.
- Try sim card in friend's phone (4G works no problem in Canada)
- A bunch of other stuff I don't remember
Symptoms:
- About 50% of the time the phone works for calls and text
- The rest of the time it says "emergancy calls only". Restarting the phone immediately restores ability to make calls/send text. This happens regardless of signal strength.
- Data connection never works. Only time I got 4G was the very first time I entered canada with this phone. . Restarting the phone would make it connect to 4G for about 1-2 minutes before it would lose data connection. Restarting the phone would bring it back. After about half a day the phone completely lost ability to make data connection and has never been able to get data connection internationally since then.
- Sometimes I get this message: "you have lost data connectivity because you left your home network with data roaming turned off". Data roaming is definitely turned on. I've enabled in settings and also via #RON# short code.
reobaird said:
Wondering if anyone can help me out. I've already spent hours on the phone with tmobile and they can't seem to solve it.
I've had this problem ongoing since getting this phone. Basically I get no data roaming. Places Ive tried: Canada (several cities in BC as well as Quebec and Ontario), UAE, Bahamas. I spend a lot of time in Canada so its a real issue. Things I have tried:
- Factory reset
- Upgrade to 5.1.1 using Odin.
- Try sim card in friend's phone (4G works no problem in Canada)
- A bunch of other stuff I don't remember
Symptoms:
- About 50% of the time the phone works for calls and text
- The rest of the time it says "emergancy calls only". Restarting the phone immediately restores ability to make calls/send text. This happens regardless of signal strength.
- Data connection never works. Only time I got 4G was the very first time I entered canada with this phone. . Restarting the phone would make it connect to 4G for about 1-2 minutes before it would lose data connection. Restarting the phone would bring it back. After about half a day the phone completely lost ability to make data connection and has never been able to get data connection internationally since then.
- Sometimes I get this message: "you have lost data connectivity because you left your home network with data roaming turned off". Data roaming is definitely turned on. I've enabled in settings and also via #RON# short code.
Click to expand...
Click to collapse
This sounds like a config issue to me. the random drops to emergency seems to be issues with roaming not being set up right. It sounds like your APNs are not setup correctly or something. have you gotten any info from t-mobile on Roaming APNs? i'm not sure if it needs to be adjusted for roaming or not.
Karlinski said:
This sounds like a config issue to me. the random drops to emergency seems to be issues with roaming not being set up right. It sounds like your APNs are not setup correctly or something. have you gotten any info from t-mobile on Roaming APNs? i'm not sure if it needs to be adjusted for roaming or not.
Click to expand...
Click to collapse
Yeh thats what it seemed like to me as well but I went over the APN settings with them on several occasions. I also looked them up online. Everything seems correct. The only thing they had me change was APN roaming protocol from IPv6 to IPv4/IPv6.
Dial *#*#4636#*#* (on stock dialer), in Device Information try to change network settings to LTE/WCDMA.
What are your APN settings? Provide info about all fields.
Did u ever solve this issue ? I'm having the same problem...
After realizing that call dropping connections issues with my Pixel 5 were related to some radio issue that caused my phone to be stuck in the CDMA mode, I reset the connections and all was fine again. Phone was regularly switching between LTE and 5G and the voice network type remained in LTE mode. Prior to doing the reset, no rebooting or SIM swapping would cause the phone to get "unstuck" from CDMA mode.
So, now I have been watching the SIM card status and since I work in an area of really poor coverage, my phone does go into CDMA mode sometimes while at work. What I did notice, was if the phone was in CDMA when I left my job and traveled into a normal LTE service area, the phone remained in CDMA mode until I reboot the phone, and then it goes back into the normal LTE mode.
Has anyone else noticed this behavior? What behind the scenes app or process controls the switching of the voice network type? Any insight would be appreciated.
There is a network user built into the android kernel
but In settings Network and connections
Look for prefer 5G.... That should help your issue a bit
Dont use developer option aggressive wifi over cellular handover "keep it off"
Or there may be a software update that patches it
flairepathos.info said:
There is a network user built into the android kernel
but In settings Network and connections
Look for prefer 5G.... That should help your issue a bit
Dont use developer option aggressive wifi over cellular handover "keep it off"
Or there may be a software update that patches it
Click to expand...
Click to collapse
Not seeing a developer option about aggressive wifi over cellular handover. Only seeing a "mobile data always active" whcih says "Always keep mobile data active even when wifi is active for fast network switching", which is toggled on.