Boot Loop - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Got my Note 3 just this past Thursday, finally finished everything on it this morning, and decided to give it a restart. It went in to a boot loop that no matter what I did I couldn't get it out of. I pulled the battery, sd card, and pen, and tried once more. As with each time I got to the home screen, but this time quickly went into task manager and cleared memory to try and kill all apps in case one was the problem.
My question is if there is a way to try and find out if it was an app, or the SD card, or something else. I know errors are stored somewhere, but for all I know I've never had a reason to try and access it.
As always, thanks for any help
Sent from my SAMSUNG-SM-N900A using Tapatalk

papertreeprophet said:
Got my Note 3 just this past Thursday, finally finished everything on it this morning, and decided to give it a restart. It went in to a boot loop that no matter what I did I couldn't get it out of. I pulled the battery, sd card, and pen, and tried once more. As with each time I got to the home screen, but this time quickly went into task manager and cleared memory to try and kill all apps in case one was the problem.
My question is if there is a way to try and find out if it was an app, or the SD card, or something else. I know errors are stored somewhere, but for all I know I've never had a reason to try and access it.
As always, thanks for any help
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
If you can go i to play store and install a logcat program and take a log & post it back here so guys can see what yur device is doing. If you cant get that far you may try factory reset and reinstall apps & settings one at a time to catch the bug
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Bladerunner1825us said:
If you can go i to play store and install a logcat program and take a log & post it back here so guys can see what yur device is doing. If you cant get that far you may try factory reset and reinstall apps & settings one at a time to catch the bug
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Well not rooted, and found out logcat apps won't work without some trickery in Jellybean and up.
But, I got brave even without my home setup nearby so I can fix things (at the BBQ currently) I tried to rule some things out, and figured out it is something with the SD card. I can boot normally with it out, and insert it after boot. I'm hoping it's just the card, but I will hold off till tonight when I'm home to try and fix it.
Sent from my SAMSUNG-SM-N900A using Tapatalk

A lot of people have this problem:
http://forum.xda-developers.com/showthread.php?t=2467005
Sent from my SAMSUNG-SGH-I317

Related

go back to 1.13.516

is there anyway to go back to 1.13.516 software? after the update ive been having bluetooth issues....seen here.
after the update i have a major problem......bluetooth resets the wireless radio.......whenever bluetooth is on my radio bars go to a red X then starts back up. The bluetooth also resets......it will do this about every 45 seconds if the bluetootb stays on......anyone else having this problem?.....btw this just started after the update BTW, ive done 3 hard reset hoping that was the issue but it wasnt....verizon CC suggests taking it to a retail store but i had going in there.....any suggestions
Doing a factory should do that as it should reset it to factor rom stored in bootloader. Then ignore the update.
However keep in mind they claim that the update helps fix the screen flicker issues.
Sent from my DROIDX using XDA App
Big Dawg 23 said:
Doing a factory should do that as it should reset it to factor rom stored in bootloader. Then ignore the update.
However keep in mind they claim that the update helps fix the screen flicker issues.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
ive gone 3 hard resets and it does not put it back to the original rom
Only way to do this is to wait for someone to post it, so far I have not been able to locate it, but eventually (hopefully soon enough) someone will post it.
You might try and go into recovery and do a factory reset from there, I was having some other troubles and found that doing it that way helped tremendously.
genesis72 said:
Only way to do this is to wait for someone to post it, so far I have not been able to locate it, but eventually (hopefully soon enough) someone will post it.
You might try and go into recovery and do a factory reset from there, I was having some other troubles and found that doing it that way helped tremendously.
Click to expand...
Click to collapse
Yea i've done a factory wipe....didn't help
I need to do this too. I've only had my X for a short 12 hours, but this update has really hosed things up. I've notice:
- wireless causes imstability: (random reboots,slow response times, system and phone not responding to anything)
- connectivity issues: even in 3G areas web and market fail and need to be restarted. With 1x connectivity txt messages wont go through.
- general instability: screen unresponsive or buttons on screen looking as if they're presses but nothing happens. Cannot wake phone from standby.
Sent from my DROIDX using XDA App
So,i found that it was the exchange sync that was really hurting everything. I changed from push sync to every 15 min. I haven't tried wifi yet. But my battery life and overall speed have improved significantly.
Sent from my DROIDX using XDA App
Big Dawg 23 said:
Doing a factory should do that as it should reset it to factor rom stored in bootloader. Then ignore the update.
However keep in mind they claim that the update helps fix the screen flicker issues.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
Factory reset on any android phone does not change the ROM version.
try a different bt headset. i am using an old samsung wep150 and have no.issues at all. the only issue i have is the spacebar will put in a period with no space if i start typing to fast. and i turned all spell check and punctuation features off.
Sent from my DROIDX using the XDA mobile application powered by Tapatalk
yeah try a diff headset

Media scanning fails, reboots phone constantly

Just installed launcher pro on my mom's cappy, now the phone reboots whenever media scanning is initialized. Any help? I'm not near a computer right now
Sent from my SPH-D700 using XDA App
that's odd man.. I use launcher pro and I've never had that happen. Have you tried uninstalling it and installing it again?
Coreym said:
that's odd man.. I use launcher pro and I've never had that happen. Have you tried uninstalling it and installing it again?
Click to expand...
Click to collapse
I can't get to it, the phone shuts down too quick. I think it might be something with the android system itself, but I haven't done anything to it
Sent from my SPH-D700 using XDA App
does she have a micro sd, or an externel sd card.. try taking that out and powering it up.. see if it will get past the media scan?
..also, can you get to recovery? might be able to wipe data from there and reboot??
No micro sd card, she's still under warranty so we'll take it back tomorrow, but it'll already be our second return (first bricked while updating software). I have an epic 4g and nothing like this has ever happened before
Sent from my SPH-D700 using XDA App

[Q] TW Launcher Error

Okay, all!
I have been a lurker for a while now and y'all have been a BIG help (I am actually comfortable flashing ROMs- and I am learning the lingo - see?)
Now it’s my turn to post. I am helping a friend with her Samsung Captivate - AT&T. something happened last night (it had to have updated, because she doesn't really download anything. also - her battery started draining very quick last night. She had to turn it off for other reasons too.) And now get the "Sorry! The application TwLauncher (process com.sec.android.app.twlauncher) has stopped unexpectedly. Please try again. Force close" it is in loop mode, I cannot get anywhere after unlocking the screen. The status bar doesn't work, neither do the buttons. So I can’t even get to settings. I/we are not so worried about the phone itself, but she has some holiday pictures of her brother who recently passed away on it, and didn't have an SD card in it. So, this is really my last hope.
Now you are probably saying "well, why don't you look at other threads." I did! And came up with some options on my own as well. Below is a list of what I have thought of, have found, tried and have some questions on. Please let me know if you have any other options or info, as I am her last hope. The store and repair shops are not very helpful.
I can’t tell you for sure what she is running, but it should be current stock, no mods at all.
bat pull - DONE, no change
sim card pull - DONE, no change
force DL a new launcher from PC. - DONE, can’t get it to download. It says she never downloaded anything to the phone from the mobile market. (I think this may have something to do with not have 4g and Wi-Fi not on. from what I have read)
Built in recovery mode cache wipe - DONE, no change
I installed Samsung kies, tried to plug the phone into the computer, but the PC won’t recognize the phone. I think it is in charge only mode, but I can’t access the option to change it.
P.S. debugging mode is ON.
Okay, so now what I found on here - these lead to my questions as well.
If I "wipe user data" will this wipe pictures, videos, etc. as well? I do NOT care about apps.
I found the below threads and have questions.
http://forum.xda-developers.com/showthread.php?t=1795638
Post # 2 - can I do this from the recovery screen? And will is keep the data (pictures)? I don’t care about contacts, messages, etc.
Post # 3 - cans I re flash the ROM from the SD card? (Again - NOT rooted)
http://forum.xda-developers.com/showthread.php?t=1417244
Found and tried everything - it don' work Lucy.
I think this is all for the moment. I appreciate any and ALL help. She is to the point of tears about those pictures and I really want to bring her some good news.
edit: another try: press and hold search key for voice. - DONE. i get a connection error for voice. or an "app has stopped unexpectedly"
chelseytx said:
Okay, all!
I have been a lurker for a while now and y'all have been a BIG help (I am actually comfortable flashing ROMs- and I am learning the lingo - see?)
Now it’s my turn to post. I am helping a friend with her Samsung Captivate - AT&T. something happened last night (it had to have updated, because she doesn't really download anything. also - her battery started draining very quick last night. She had to turn it off for other reasons too.) And now get the "Sorry! The application TwLauncher (process com.sec.android.app.twlauncher) has stopped unexpectedly. Please try again. Force close" it is in loop mode, I cannot get anywhere after unlocking the screen. The status bar doesn't work, neither do the buttons. So I can’t even get to settings. I/we are not so worried about the phone itself, but she has some holiday pictures of her brother who recently passed away on it, and didn't have an SD card in it. So, this is really my last hope.
Now you are probably saying "well, why don't you look at other threads." I did! And came up with some options on my own as well. Below is a list of what I have thought of, have found, tried and have some questions on. Please let me know if you have any other options or info, as I am her last hope. The store and repair shops are not very helpful.
I can’t tell you for sure what she is running, but it should be current stock, no mods at all.
bat pull - DONE, no change
sim card pull - DONE, no change
force DL a new launcher from PC. - DONE, can’t get it to download. It says she never downloaded anything to the phone from the mobile market. (I think this may have something to do with not have 4g and Wi-Fi not on. from what I have read)
Built in recovery mode cache wipe - DONE, no change
I installed Samsung kies, tried to plug the phone into the computer, but the PC won’t recognize the phone. I think it is in charge only mode, but I can’t access the option to change it.
P.S. debugging mode is ON.
Okay, so now what I found on here - these lead to my questions as well.
If I "wipe user data" will this wipe pictures, videos, etc. as well? I do NOT care about apps.
I found the below threads and have questions.
http://forum.xda-developers.com/showthread.php?t=1795638
Post # 2 - can I do this from the recovery screen? And will is keep the data (pictures)? I don’t care about contacts, messages, etc.
Post # 3 - cans I re flash the ROM from the SD card? (Again - NOT rooted)
http://forum.xda-developers.com/showthread.php?t=1417244
Found and tried everything - it don' work Lucy.
I think this is all for the moment. I appreciate any and ALL help. She is to the point of tears about those pictures and I really want to bring her some good news.
edit: another try: press and hold search key for voice. - DONE. i get a connection error for voice. or an "app has stopped unexpectedly"
Click to expand...
Click to collapse
I would suggest doing wipe user data option. It shouldn't touch anything stored on your internal SD as you've already read elsewhere but there's always the possibility that things can go wrong. If you aren't worried about apps, text messages, and all that stuff I would also suggest looking at this http://forum.xda-developers.com/showpost.php?p=18370912&postcount=3 If you go that route I suggest the Odin KK4 with bootloaders as your one click option. Going the one-click route will start you over with a completely stock phone as far as the ROM goes but again shouldn't touch the internal SD.
whoa, dude. a lot of questions at once.
what rom was the phone running before you started?
you say it got updated but at&t doesn't do ota updates on cappy. they direct you to use minikies update packs, not kies. from samsung direct to pc, not ota.
Have u tried to use ADB to get the pics, etc. off the phone and copied to the pc ?
Sent from my SAMSUNG-SGH-I747 using xda premium
m1batt1 said:
I would suggest doing wipe user data option. It shouldn't touch anything stored on your internal SD as you've already read elsewhere but there's always the possibility that things can go wrong. If you aren't worried about apps, text messages, and all that stuff I would also suggest looking at this http://forum.xda-developers.com/showpost.php?p=18370912&postcount=3 If you go that route I suggest the Odin KK4 with bootloaders as your one click option. Going the one-click route will start you over with a completely stock phone as far as the ROM goes but again shouldn't touch the internal SD.
Click to expand...
Click to collapse
great - thanks! i will look at the url and try the wipe.
laughingT said:
whoa, dude. a lot of questions at once.
what rom was the phone running before you started?
you say it got updated but at&t doesn't do ota updates on cappy. they direct you to use minikies update packs, not kies. from samsung direct to pc, not ota.
Click to expand...
Click to collapse
not sure what rom she was on before - didn't look at the phone until today.
i think TW Launcher updated somehow. but i could be wrong. i was checking into the problem and found out about the Kies and tried that. but couldn't get the phone to connect. (i now can SOMETIMES get the notifications down.)
4-2ndtwin said:
Have u tried to use ADB to get the pics, etc. off the phone and copied to the pc ?
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
no - please give me more info? i will try anything!
As for using adb to pull the pics, etc. off of the phone...it would be easier/quicker for u to do the search on xda and videos on youtube, as opposed to me tryin to explain it all. :thumbup:
Sent from my SAMSUNG-SGH-I747 using xda premium
THANK YOU THANK YOU THANK YOU!
m1batt1 - thank you so much. I did the user data wipe and it worked! i now have access to the pictures and and downloading everything.
you don't know how happy i am, and my friend is. you have made her day!!!
4-2ndtwin said:
As for using adb to pull the pics, etc. off of the phone...it would be easier/quicker for u to do the search on xda and videos on youtube, as opposed to me tryin to explain it all. :thumbup:
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
i will! thanks
now:
how do i change my post title to show the [solved}?
chelseytx said:
THANK YOU THANK YOU THANK YOU!
m1batt1 - thank you so much. I did the user data wipe and it worked! i now have access to the pictures and and downloading everything.
you don't know how happy i am, and my friend is. you have made her day!!!
Click to expand...
Click to collapse
I'm glad that worked out for you and her. I would suggest making a backup of the photos and then look into moving up to some more recent roms that are posted here on XDA. They will make her enjoy her phone again and she won't have to deal with Touchwiz anymore lol
m1batt1 said:
I'm glad that worked out for you and her. I would suggest making a backup of the photos and then look into moving up to some more recent roms that are posted here on XDA. They will make her enjoy her phone again and she won't have to deal with Touchwiz anymore lol
Click to expand...
Click to collapse
oh, believe me! they are already backed up.
as for the rom: she had an upgrade available, so that wast a big deal. and she jumped ship to the phoney world. LOL so no SD card anymore. now we just need to make sure we get her on the cloud. *grin*

Random reboots

My phone has been randomly rebooting about once every two days. I'm completely stock, not rooted. In the middle of the night last night while it was plugged in it rebooted about 4 times in a row, so I shut it off then restarted it in the morning. It's been doing fine so far today. I can't figure out how to reliably reproduce the reboots so I don't know how to go about testing whatever is causing it. It doesn't seem to be caused by any actions I perform (it's happened while I'm using the phone as well as while it's completely idle) Any suggestions? I know there's not much useful info to go off of here...
I keep sending the crash reports to HTC but I don't know what to look for in them. Anybody know how to interpret the crash logs?
Had one this morning. Rooted, but no changes.
And it just happened again. Phone was just sitting there with the screen off... I tried to copy and paste the error log but it wouldn't let me select all the text. The only app I have running in the background usually is Twilight. I'm going to try uninstalling that and seeing if it helps. The problem is the reboots happen randomly so I can't really tell if anything I change actually has an effect! Yarggghhh.
EDIT: Managed to get the error log here: http://pastebin.com/Xynv9qMP
Tried rebooting into Safe Mode, then a factory reset. Neither worked so I exchanged the device at a Sprint store. Hope this one works better!
Sent from my 831C using Tapatalk
phsteve said:
Tried rebooting into Safe Mode, then a factory reset. Neither worked so I exchanged the device at a Sprint store. Hope this one works better!
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
How did it go? I have the same issue on my international version.
Completely fixed it. I don't have insurance but was able to exchange it within Sprint's return period. My new phone works great
Sent from my 831C using Tapatalk

Need a phone expert

Ok, this touch lag will not go away.
Its a 1 maybe 2 second delay between touch and reaponse , and happens every 10 to 15 seconds, even with spen. Can be writing a word or draw with spen and a second later the action finally appears.
Ive done all I can think of. I completely reset my phone, didnt work. Last night completly reflashed the stock rom, re rooted, cleaned completely with sd card out, still there.
I have done all the usual, froze apps, took tempered glass off, installed seeder as a suggested, turned off secure storage as suggested, and more. Still there.
When i received my phone, it had absolutely 0 lag, i mean none.
It started after that damn update, which oddly, fixed others lag problems.
So, I will take any and all suggestions no matterwhat it is. I don't want to return it because of various reasons, plus it was fine before.
Should I start over with the original firmware that came with the phone, wait for another update, what?
Thank you to anyone who has any other suggestions, i will try anything. This is my last resort before returning.
Sent from my SM-N910T using XDA Free mobile app
sprintuser1977 said:
Ok, this touch lag will not go away.
Its a 1 maybe 2 second delay between touch and reaponse , and happens every 10 to 15 seconds, even with spen. Can be writing a word or draw with spen and a second later the action finally appears.
Ive done all I can think of. I completely reset my phone, didnt work. Last night completly reflashed the stock rom, re rooted, cleaned completely with sd card out, still there.
I have done all the usual, froze apps, took tempered glass off, installed seeder as a suggested, turned off secure storage as suggested, and more. Still there.
When i received my phone, it had absolutely 0 lag, i mean none.
It started after that damn update, which oddly, fixed others lag problems.
So, I will take any and all suggestions no matterwhat it is. I don't want to return it because of various reasons, plus it was fine before.
Should I start over with the original firmware that came with the phone, wait for another update, what?
Thank you to anyone who has any other suggestions, i will try anything. This is my last resort before returning.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I am the same. My phone has some lag here and there delay when I type something and facebook are very slow when I scroll. Last night I flashed back to stock and rooted again. So far I didn't get any lag yet. I believe this is something with the software in general. I disabled so many apps so far no issue.
The stock keyboard and Recents are the only two areas with minor lag. I'm on Google keyboard now with no lag.
Not much you can do about Recents.
martinezma99 said:
The stock keyboard and Recents are the only two areas with minor lag. I'm on Google keyboard now with no lag.
Not much you can do about Recents.
Click to expand...
Click to collapse
This isnt a particular app lag, its the touch response of the screen. Games, apps run fine. Only lag is thw the touch screen
Sent from my SM-N910T using XDA Free mobile app
did you try removing your ext sd card, rebooting, then putting it back in?
a few folks said that "unmounting" and re inserting their sd card made the lag go away..
I know in the past, a few phones had weird issues fixed when "resetting" their external sd card, so if you have one, it might be worth a try..
I see ZERO lag on my stock, unrooted phone, with a 64 gig sd card, but I did not have to do this "procedure"
wase4711 said:
did you try removing your ext sd card, rebooting, then putting it back in?
a few folks said that "unmounting" and re inserting their sd card made the lag go away..
I know in the past, a few phones had weird issues fixed when "resetting" their external sd card, so if you have one, it might be worth a try..
I see ZERO lag on my stock, unrooted phone, with a 64 gig sd card, but I did not have to do this "procedure"
Click to expand...
Click to collapse
Will try
Sent from my SM-N910T using XDA Free mobile app
Are you rooted? I had the same issue, but have since fixed it.
Yes i am rooted
Sent from my SM-N910T using XDA Free mobile app
NICEGYPT said:
I am the same. My phone has some lag here and there delay when I type something and facebook are very slow when I scroll. Last night I flashed back to stock and rooted again. So far I didn't get any lag yet. I believe this is something with the software in general. I disabled so many apps so far no issue.
Click to expand...
Click to collapse
If u got an sd card unmount and try it without it if it doesnt do it anymore its sd card then try putting it back in thank god it stopped it think sd card is scanning in background
raw2000j said:
If u got an sd card unmount and try it without it if it doesnt do it anymore its sd card then try putting it back in thank god it stopped it think sd card is scanning in background
Click to expand...
Click to collapse
I formatted my sd card and it seems to be running fine now.
raw2000j said:
If u got an sd card unmount and try it without it if it doesnt do it anymore its sd card then try putting it back in thank god it stopped it think sd card is scanning in background
Click to expand...
Click to collapse
Gonna try it!
Sent from my SM-N910T using XDA Free mobile app
I did the sd card deal, and now when i put it back in it says its damaged and wont mount
Sent from my SM-N910T using XDA Free mobile app
After doing the whole sd card thing the touch lag is still there, even took it out completely.
Any other suggestions?
Sent from my SM-N910T using XDA Free mobile app
Did you try going into developer options and check all of your settings and try setting your animation scales to 0 delay. Power off after you set your new sittings don't restart.
sprintuser1977 said:
After doing the whole sd card thing the touch lag is still there, even took it out completely.
Any other suggestions?
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Try this paid app call seeder. It should help you.
cwalker29 said:
Try this paid app call seeder. It should help you.
Click to expand...
Click to collapse
already tried it
Sent from my SM-N910T using XDA Free mobile app
sprintuser1977 said:
already tried it
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Well that's my 2 cents... I'm on stock with the new update and lag is gone. Flesh out the box, well that's another storie. Good luck
---------- Post added at 04:44 AM ---------- Previous post was at 04:42 AM ----------
Search the forums they've been talking about that since day one. (lag on rooted n4)
SetCPU, over clocked to max and no lag here. Battery life is dimished by about a half hour, worth it.
Unmount sd card in settings play around with phone without sd card for like 5 minutes when no lag reinsert sd card play for like 1 minute reboot lag sgould be gone
Ive tried everything. I even ran the f'er in safe mode awhile and its still there. Dunno, screw you update
Sent from my SM-N910T using XDA Free mobile app
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