Database Develop

Battery cover

I bought nexus s from craigslist and got ripped off... Someone sold me a phone without back battery cover. It came with a case and seller was in a hurry so I bought it by inspecting the software.
Can some one help me in buying a cheap case? Nfc is not a problem for me... I just want a 10-15 bucks battery cover...
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ceo.mtcl said:
I bought nexus s from craigslist and got ripped off... Someone sold me a phone without back battery cover. It came with a case and seller was in a hurry so I bought it by inspecting the software.
Can some one help me in buying a cheap case? Nfc is not a problem for me... I just want a 10-15 bucks battery cover...
Sent from my MB860 using XDA Premium App
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Click to collapse
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App

lol he probably wasnt actually he in a hurry. it missing the back cover leads me to believe that he probably stole it off a display.

mbh87 said:
lol he probably wasnt actually he in a hurry. it missing the back cover leads me to believe that he probably stole it off a display.
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Ohh, then if I call samsung will it get me into trouble?
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Return to stock for warranty...
malikadnanm said:
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
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Thanks man! you saved my life. Just called samsung support and had them send me the back cover for $16.23 with free 5-7 days shipping.
I also asked for the warranty on the product and they said that it was till March 2012. I also noticed that the screen has permanent impression of the virtual keyboard on it. First i thought that restoring to factoring settings will fix it but no... I still have the virtual keyboard impressions on the screen. I think it is the problem with the digitizer. They said that they will replace it for free. Now I am gonna have a cool phone once it comes back from Samsung.
Thanks a ton for showing me the way.
Anyhow, one more question, My phone is rooted and is running a custom rom on it, is it still under warranty? I am sure there should be a way to unlock the bootloader and return back to stock ROM, can you show me a thread please... I am gonna search also but I want to make sure I am doing it right before i do it... so that they don't deny me the warranty...
Thanks,
Edit/update: searched and found everything. Returned back to stock. It's so simple with nexus s! Thanks everyone who helped me

malikadnanm said:
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
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What number and department did you call? Thanks!!

johnkim0011 said:
What number and department did you call? Thanks!!
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Click to collapse
Go to samsungs nexus s website, the number will be listed where it says support. You just talk to a rep who will handle everything.
Sent from my Nexus S using XDA App

Just google samsung support phone number. It will help if you register your phone on their website before calling because that will save you some time.
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did any one find a way to get white cover?

bobbych said:
did any one find a way to get white cover?
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Click to collapse
Nope
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Lost my battery cover already...

First time I've ever lost something like this. I've looked everywhere, and I cannot find it. Does anyone know where I can pick one of these up?

Call HTC for a new one. They're pretty easy going on sendingbout batt covers and other moving parts. Just tell them that a clip on it or something on it broke. Or just say it broke off and wont reattach correctly. They'll mail one out for free likely.
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Really? I've been looking for one too and someone else aswell.... Do you have a contact or just call?
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ceyo14 said:
Really? I've been looking for one too and someone else aswell.... Do you have a contact or just call?
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just call HTC. thats what ive done in the past for my inspire. i used to lose the battery cover all the time.

I called for a replacement sim cover on my Inspire and they sent it no problem, free shipping and all. I do believe I remember the HTC rep saying they only do 1 free replacement per phone so I wouldn't get in the habit of losing it.
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The HTC rep I talked to never said only one replacement, but always function on the side of caution. Stop losing your stuffs
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Get a case. I have the speck white case and I like it.
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sonofasailor12 said:
Get a case. I have the speck white case and I like it.
Sent from my HTC PH39100 using XDA App
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+1. i have the white speck case as well and i love the thing.

I had a Desire for 2 years and never lost a cover. I've had my Vivid for 2 weeks and the cover has come off by itself once already. I am ordering a cover for this thing. Probably the Otter cover.

Lol couldn't stop laughing after seeing this one, lost the entire back of the phone hehe.
Anyways, that's pretty cool to learn that htc replaces them. Good to know.

Aaand it's broken

Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
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Someone maybe got a hold of your phone and dropped it then put it back?
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Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
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Wouldn't want to shake your hand sounds like you have a mean death grip
Sent from my HTCONE

I hope you have insurance.
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If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.

Pics or it didnt happen...
Sent from my T.A.R.D.I.S

I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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Click to collapse
Lmao.... But teacher... My cow ate it!
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motoelliot said:
Pics or it didnt happen...
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Click to collapse
When I get to work tomorrow I will post
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There is the defect, and this is turning into quite the process to have replaced
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P

D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
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I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.

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eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
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It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?

I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?

I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.

felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
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this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC

Screen lifted

Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
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If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue

Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black

Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
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Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89

luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
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Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC

luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee

luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.

It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
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Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
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Sprint tech dicking me around

Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks

He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
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He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.

tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app
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Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.

I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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The red display model at my local store did not have this problem. It was .2 version of software though.
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akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
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Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
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Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.

tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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How did you go about trading it in?

When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
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Click to collapse
My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.

Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
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