What state must the phones software be in to send it back to stock for a repair on the microphone
FixOrr said:
What state must the phones software be in to send it back to stock
Click to expand...
Click to collapse
Stock ROM, Recovery, LOCKED bootloader, remove any TAMPERED messages, S-OFF\S-ON doesn't really matter if you can get rid of the red text on bootup
Locked isn't neccessary but it's desirable as some countries will refuse warranty if unlocked so if you can get back to locked then I'd say do it
flashing the stock rom etc
akuma24 said:
Stock ROM, Recovery, LOCKED bootloader, remove any TAMPERED messages, S-OFF\S-ON doesn't really matter if you can get rid of the red text on bootup
Click to expand...
Click to collapse
Any idea where i will find the process for doing all that
Search, it's been covered a number of times before
FixOrr said:
Any idea where i will find the process for doing all that
Click to expand...
Click to collapse
whats your cid and firmware and hboot version
requested info
akuma24 said:
whats your cid and firmware and hboot version
Click to expand...
Click to collapse
CID: VODAP001
FIRMWARE: Android 4.3 (Jelly Bean) - latest official HTC One 3.57.401.500 (WWE) firmware (3x.x series)
hboot: 1.44.000
Still stuck
akuma24 said:
whats your cid and firmware and hboot version
Click to expand...
Click to collapse
I have made the phone s-off and downgraded the software to ARHD 12 still cant get the phone to accept the appropriate RUU any ideas?
FixOrr said:
I have made the phone s-off and downgraded the software to ARHD 12 still cant get the phone to accept the appropriate RUU any ideas?
Click to expand...
Click to collapse
can you do the following
fastboot getvar all
copy/paste results, remove IMEI and serial number before posting
Fixed
akuma24 said:
can you do the following
fastboot getvar all
copy/paste results, remove IMEI and serial number before posting
Click to expand...
Click to collapse
Thanks for your offer, I've been throught that already, it's no fun fighting against this phone. I used Crushalot's "Guru reset" shown on the "Easy Stock Reset | Many Versions | Stock ROM + Recovery + Radio Included" thread so now I'm back with a 4.2.2 Vodafone ROM
The reason I need to send the phone back to HTC is that the microphone doesn't work anymore. One thing I have proved in all this messing about is that the software is not responsible for the microphone being shot!
FixOrr said:
Thanks for your offer, I've been throught that already, it's no fun fighting against this phone. I used Crushalot's "Guru reset" shown on the "Easy Stock Reset | Many Versions | Stock ROM + Recovery + Radio Included" thread so now I'm back with a 4.2.2 Vodafone ROM
The reason I need to send the phone back to HTC is that the microphone doesn't work anymore. One thing I have proved in all this messing about is that the software is not responsible for the microphone being shot!
Click to expand...
Click to collapse
UPS picked mine up yesterday for the exact same issue, plus a problem with the touchscreen
Being sent to a company called regenersis
HTC did not check the software
akuma24 said:
UPS picked mine up yesterday for the exact same issue, plus a problem with the touchscreen
Being sent to a company called regenersis
Click to expand...
Click to collapse
My phone is due back from HTC today. As far as i am aware HTC did not check the software, and I have ben informed that HTC did not change the software. HTC replaced the microphone and cable the backplate and one of the speakers. I think the person that took the phone apart used a nutcracker :cyclops:
FixOrr said:
My phone is due back from HTC today. As far as i am aware HTC did not check the software, and I have ben informed that HTC did not change the software. HTC replaced the microphone and cable the backplate and one of the speakers. I think the person that took the phone apart used a nutcracker :cyclops:
Click to expand...
Click to collapse
Got my phone back exactly a week later. They replaced the digitiser and microphone as well as the back cover and front speaker covers.
FixOrr said:
My phone is due back from HTC today. As far as i am aware HTC did not check the software, and I have ben informed that HTC did not change the software. HTC replaced the microphone and cable the backplate and one of the speakers. I think the person that took the phone apart used a nutcracker :cyclops:
Click to expand...
Click to collapse
did they damage your phone physically?
No damage
LibertyMarine said:
did they damage your phone physically?
Click to expand...
Click to collapse
I don't know. HTC have sent back my phone with new parts. My guess is that once you prise the back off you need to change it. The HTC One is a major step backwards from the HTC sensation as far as maintenance.
Same
akuma24 said:
UPS picked mine up yesterday for the exact same issue, plus a problem with the touchscreen
Being sent to a company called regenersis
Click to expand...
Click to collapse
Thats where i sent my phone back to. As expected HTC made no changes to the software.
Related
Hello everyone
I bought a Developer Version HTC ONE here in HTCUSA store I root it installed CW recovery etc. I feel good with the cell and everything but
for some new financial situation I have to return it and need it to get it back to FACTORY STOCK I been reading and there is not a concrete thred on how to do this but I got the stock room back on the phone somehow I found a way to reinstall the stock recovery but when I go to the bootloader the ontop of the part that says UNLOCKED the ways it comes from factory, now it says TAMPERED don't know how to get that way and I really need to send this back and get a refund I already have my RMA and everything.
I will really apreciated your help guys I don't want to return the cell but I have to :'(
thanks you.
Wrong thread
Sent from my HTCONE using xda app-developers app
You got the stock room on the phone? Wow, thats a lot of storage!
Question threads belong on the Q&A section...
@ op - I dun knw abt htc one ...
Bt may be this could help
http://forum.xda-developers.com/showthread.php?t=2282996
Read the last post here
I guess u need a regional ruu.. (noob in htc )
It would b hard to return such a good mobile ...hope u get it back someday
And no need to press thanks i dun need thanks anymore.... u happy ...me happy..
Edit - read this too
http://androidforums.com/evo-4g-lte-all-things-root/577039-how-get-rid-tampered.html
Its for different htc phone bt may work
As far as I'm aware the **tampered** flag is there in the same spirit as the yellow triangle on Samsung devices, exactly so they can tell you've unlocked and modified it. Unfortunately, I do not believe there is currently a method such as with triangleaway to get rid of this on the One yet. You'll just have to chance it and send it back as is
o0rebelious0o said:
As far as I'm aware the **tampered** flag is there in the same spirit as the yellow triangle on Samsung devices, exactly so they can tell you've unlocked and modified it. Unfortunately, I do not believe there is currently a method such as with triangleaway to get rid of this on the One yet. You'll just have to chance it and send it back as is
Click to expand...
Click to collapse
Yep
Until someone breaks S-ON it will stay.
htowngator said:
Yep
Until someone breaks S-ON it will stay.
Click to expand...
Click to collapse
That's probably why I don't find anything about how to fix that, However if this is a dev phone this should be allow that's part of what developers do I think.
If is like that I guess I'm fu..ked damm..! I never care to read more before I root my cell because I didn't though I'll have to return it
now I'm gonna pay the consecuenses.
Thank you guys
Perrosky said:
Hello everyone
I bought a Developer Version HTC ONE here in HTCUSA store I root it installed CW recovery etc. I feel good with the cell and everything but
for some new financial situation I have to return it and need it to get it back to FACTORY STOCK I been reading and there is not a concrete thred on how to do this but I got the stock room back on the phone somehow I found a way to reinstall the stock recovery but when I go to the bootloader the ontop of the part that says UNLOCKED the ways it comes from factory, now it says TAMPERED don't know how to get that way and I really need to send this back and get a refund I already have my RMA and everything.
I will really apreciated your help guys I don't want to return the cell but I have to :'(
thanks you.
Click to expand...
Click to collapse
Lol easy fix download ya firmware rename it to Wat ya phone uses and update it to bootloader the main cause for this is ususally recovery is not stock or u cud go to supersu and permanent unroot
Sent from my HTC Butterfly using xda premium
RUU
If you download and the One's RUU from HTC's website, it erases the tampered. I discovered this when I had to restore my device to stock with the RUU.
Should be to download the RUU, run the RUU. The bootloader needs to be relocked.
After you set set it back to factory, just unlock the bootloader and you're free to go.
If the exe version doesn't work, the fastboot version should.
Sango2 said:
Should be to download the RUU, run the RUU. The bootloader needs to be relocked.
After you set set it back to factory, just unlock the bootloader and you're free to go.
If the exe version doesn't work, the fastboot version should.
Click to expand...
Click to collapse
Thank you for giving me some hope I'm at work right now but I want to try this when I get home, I just went to htc developer site select my phone but there are a couple versions of RUU for the HTC ONE and I can't tell wich one is the right for my I bought my htc usa store online
I see TMOBILE VERSION, AT&T but don't know wich one is the right for my. I have the developer version 64gb.
One
Brightstar US
WWE
RUU
3.4.10
v4.1 984.32 MB
1.29.1540.3 Developer Edition
One
Brightstar US
WWE
zip
3.4.10
v4.1 980.88 MB
1.29.1540.3 Developer Edition
Pleaseeee someone help me identify the right RUU for my I don't want to brick it trying the wrong one.
also can I get the factory ROM at the DEVELOPER SITE?
Thank you again
Perrosky said:
Thank you for giving me some hope I'm at work right now but I want to try this when I get home, I just went to htc developer site select my phone but there are a couple versions of RUU for the HTC ONE and I can't tell wich one is the right for my I bought my htc usa store online
I see TMOBILE VERSION, AT&T but don't know wich one is the right for my. I have the developer version 64gb.
One
Brightstar US
WWE
RUU
3.4.10
v4.1 984.32 MB
1.29.1540.3 Developer Edition
One
Brightstar US
WWE
zip
3.4.10
v4.1 980.88 MB
1.29.1540.3 Developer Edition
Pleaseeee someone help me identify the right RUU for my I don't want to brick it trying the wrong one.
also can I get the factory ROM at the DEVELOPER SITE?
Thank you again
Click to expand...
Click to collapse
Both Brightstar US listed above is the Developer Edition. The CID is BS_US001 (I think they should of used a better CID letters!!). The first one is the EXE, the other is the ZIP for the fastboot version.
I have the Developer Edition as well and have used both EXE and ZIP versions.
Thank you guys IT WORKED.....!
1.Reloc The BOOTLOADER
2.Install RUU.EXE
Perrosky said:
Thank you guys IT WORKED.....!
1.Reloc The BOOTLOADER
2.Install RUU.EXE
Click to expand...
Click to collapse
Hit the thanks button!
thank you all for the great information,
I have the HTC One w802 which come with two SIM cards.
and what is the needed ROM to make the phone work again.
same ***TAMPERED*** is show up and it is not working at all
dr_crx said:
thank you all for the great information,
I have the HTC One w802 which come with two SIM cards.
and what is the needed ROM to make the phone work again.
same ***TAMPERED*** is show up and it is not working at all
Click to expand...
Click to collapse
You need to open a new thread for this, that is an entirely different phone model. Also, list exactly what you did that caused the problem. People will help, but you need to be in the right place.
See this thread:
http://forum.xda-developers.com/showthread.php?t=2331743
MarylandCookie said:
See this thread:
http://forum.xda-developers.com/showthread.php?t=2331743
Click to expand...
Click to collapse
That isn't going to help his "not working at all"...
Wasnt meant for him
MarylandCookie said:
Wasnt meant for him
Click to expand...
Click to collapse
Ah. The "Quote" button is your friend...
I recently rooted my HTC one and a week later my top speaker crackles. I need to send it to Telstra but I need to remove the root. I've looked all over the place and I can't seem to find a ruu or even a nandroid. If some one could point me in the direction it will be greatly appreciated. Also will a nandroid work to unroot? Or do I need a ruu?
madman369 said:
I recently rooted my HTC one and a week later my top speaker crackles. I need to send it to Telstra but I need to remove the root. I've looked all over the place and I can't seem to find a ruu or even a nandroid. If some one could point me in the direction it will be greatly appreciated. Also will a nandroid work to unroot? Or do I need a ruu?
Click to expand...
Click to collapse
You can find the stock ruu at this topic http://forum.xda-developers.com/showthread.php?t=2224752
A nandroid of the original ROM will suffice, especially if you booted the bootloader and took the backup rather than flashing it.
If not, most bootloaders of the same primary version are equivalent.
What was your original software version?
fastboot getvar version-main
Or is that main-version?
Sorry I'm still kinda new to all of this. I used a recovery to root the phone ( team win) but I made the stupid mistake of not making a nandroid before hand. I need to make it look like I never rooted this phone so HTC can replace it. If I can't find something I might just "drop" it in water since I have insurance.
madman369 said:
Sorry I'm still kinda new to all of this. I used a recovery to root the phone ( team win) but I made the stupid mistake of not making a nandroid before hand. I need to make it look like I never rooted this phone so HTC can replace it. If I can't find something I might just "drop" it in water since I have insurance.
Click to expand...
Click to collapse
Did you check the thread that i sent?
dadrocker said:
Did you check the thread that i sent?
Click to expand...
Click to collapse
I did but I need a Telstra stock ruu. So I can unroot it.
The boot loader will say re-locked even if you flash your RUU, isn't that correct?
mfpreach said:
The boot loader will say re-locked even if you flash your RUU, isn't that correct?
Click to expand...
Click to collapse
Yes it will
ArmedandDangerous said:
Yes it will
Click to expand...
Click to collapse
So in other words HTC won't fix it?
madman369 said:
So in other words HTC won't fix it?
Click to expand...
Click to collapse
It depends if you're lucky or unlucky. I've heard of some that get their warranties applied, but also some where they got rejected. No harm trying, you'll get your phone back anyway
Hi i was update software by wifi to 4.4.2 and after reboot is start display message "process com.htc.dialer isn't repsonding wait or close"
and phone was rebooting every 30-60 seconds. I was make s-off, unlock bootloader, custom recovery twrp etc. install custom rom HD revolution but is same problem is unknow imei now and no signal
Anybody know how to fix it ?
EDIT 1
I was see the baseband also is unknown but i donwland radio flash from recovery reboot and still same
The radio which i use match with the version from fastboot, any chance to solve this issue ??
Regards
Anybody know how to fix the phone ?? i was try different roms etc. but nothing
still baseband, imei unknow but from fastboot is show normal imei and baseband
Regards
blackangel82 said:
Anybody know how to fix the phone ?? i was try different roms etc. but nothing
still baseband, imei unknow but from fastboot is show normal imei and baseband
Regards
Click to expand...
Click to collapse
Yes, I had the same issue.
In TWRP, wipe all the partitions except the internal storage. Then flash the rom and choose wipe in Aroma.
Im sure you wouldn't have manually wiped the partitions. The Aroma for some reason doesn't do the job. Manually wipe it and the ROM will install properly
raghav kapur said:
Yes, I had the same issue.
In TWRP, wipe all the partitions except the internal storage. Then flash the rom and choose wipe in Aroma.
Im sure you wouldn't have manually wiped the partitions. The Aroma for some reason doesn't do the job. Manually wipe it and the ROM will install properly
Click to expand...
Click to collapse
Hi thanks for reply.
I was try wipe all partition use stock firmware etc.
Always same no imei and baseband the only one thing only on 4.4.2 show me message "Process com.htc.dialer isn't responding." and sometimes with some roms phone not rebooting stay online all time
Regards
I am having this, along with a litany of other issues as well.
Hi thanks for reply, how you fix this ?
I was book apoitment in HTC service care but phone is unlocked and s-off
I'm wondering the same thing -- I'm stuck. I'm not even S-Off so I can't use this guide, which you may be able to: http://forum.xda-developers.com/showthread.php?t=2541082
Hi I will try tomorrow this and post results
Thanks
I've got the exact same problem - guessing it's hardware related.
Except mine reboots after 30-60 seconds.
This is the second time its happened - sending back again to get repaired.
Now going on the mission of reverting to stock (again) Lucky i'm SOFF
Hi, i was try this return to stock tampered and relock from bootloader gone but all time phone rebooting (loop)
Put back to cid o2 uk try use ruu exe but all time give me error 158
I will send back the phone but i must flash o2 uk ruu first, second somebody try open the phone without success, scratches, dents around the edge
Regards
I'm having this same problem. I've wiped it several times and reloaded 2 different RUU's and Android Revolution. With Android Revolution I've stopped it from randomly restarting but I still get the process error and it doesn't show a Baseband or IMEI. When I used the getvar in cmd it shows my IMEI and everything looks good.. not sure if its a hardware problem or what. Any ideas and if I have to send it back can anyone direct me to a US T-Mobile stock RUU? I'm still new to this... just switched over from a Galaxy.
chickenburritos said:
I'm having this same problem. I've wiped it several times and reloaded 2 different RUU's and Android Revolution. With Android Revolution I've stopped it from randomly restarting but I still get the process error and it doesn't show a Baseband or IMEI. When I used the getvar in cmd it shows my IMEI and everything looks good.. not sure if its a hardware problem or what. Any ideas and if I have to send it back can anyone direct me to a US T-Mobile stock RUU? I'm still new to this... just switched over from a Galaxy.
Click to expand...
Click to collapse
Have a look here :
http://www.htc1guru.com/downloads/ruu-file-downloads/
I was relock remove all tampered and relock put back to my cid s-on try run the only one available ruu.exe
Code:
RUU M7 UL K44 SENSE55 MR O2 UK 4.20.206.16 Radio 4A.23.3263.28 10.38r.1157.04L Release 353143 Signed 2
File Size: 1.6 GiB - Downloads: 376
MD5: 4961fdbbadba53c9640f3638f56faec1
and ruu give me error 158 all time
right now in flash i have :
RUU Zip M7_UL_JB_50_HTC_Europe_1.20.401.1_Radio_4A.13.3227.06_10.27.1127.01_release_308001_signed_2_4
Click to expand...
Click to collapse
but cannot go back to my cid
Hi probably i due wrong but not have other way, because the o2 uk ruu is corrupt and is no ruu zip i deicide to change cid to HTC___01 and restore to 100% stock.
Today courier was pick up the parcel and now will waiting for HTC Service what's wrong with my phone hope can fix it under warranty.
Strange is in fastboot you can read all baseband imei etc. and when phone is on-line rebooting all time and imei baseband etc. is unknown
Regards
blackangel82 said:
Hi probably i due wrong but not have other way, because the o2 uk ruu is corrupt and is no ruu zip i deicide to change cid to HTC___01 and restore to 100% stock.
Today courier was pick up the parcel and now will waiting for HTC Service what's wrong with my phone hope can fix it under warranty.
Strange is in fastboot you can read all baseband imei etc. and when phone is on-line rebooting all time and imei baseband etc. is unknown
Regards
Click to expand...
Click to collapse
^^ hardware problem, not fixable via ruu or any other software method i've seen.
nkk71 said:
^^ hardware problem, not fixable via ruu or any other software method i've seen.
Click to expand...
Click to collapse
i was read riff box can repair imei etc. but it cost over 100 pounds
anyway i was send the phone to htc but with different cid with removed tampered and locked bootloader
Now i must just wait but with my luck this not be cover and i must pay for repair
Regards
Hi i was receive message from htc :
Dear Lukasz Lipinski
Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair.
We have prepared a quote for you which you can view, accept and pay for at
zam. 74H02404-02M, 74H02439-14M, 83H40000-20 Laser Etching,HTC,CATCHER,Silver,PN07100,M7#UL_B128L3720-C9#EMEA£33,95
zam. 51H10208-03M, Rigid-Flex Board ASSY,w/o_Regional_ID,USB board£5,28
Labor£22,00
Shipping£11,29
Tax£16,68
Please bill me for the full repair£89,20
If you decide not to complete this repair, your device will be returned to you following receipt of payment for the administration and shipping costs incurred. You may use the same link as above to arrange this.
Many thanks,
HTC Customer Care
Click to expand...
Click to collapse
Please follow the link, anybody know what means the parts ??
Was same problem! This post save my phone!
http://forum.xda-developers.com/showthread.php?t=2503646
+ Video https://www.youtube.com/watch?v=0WWNZpaQBh8
westua said:
Was same problem! This post save my phone!
http://forum.xda-developers.com/showthread.php?t=2503646
+ Video https://www.youtube.com/watch?v=0WWNZpaQBh8
Click to expand...
Click to collapse
Hi, sorry I didnt watch the youtube guide (yet again)... but just a quick question, the thread you posted:
[Tutorial][Rescue]Sprint HTC One users that flash GSM roms on their CDMA devices.
got your GSM (m7_u/ul) device back to life? or was it the other way around?
nkk71 said:
Hi, sorry I didnt watch the youtube guide (yet again)... but just a quick question, the thread you posted:
[Tutorial][Rescue]Sprint HTC One users that flash GSM roms on their CDMA devices.
got your GSM (m7_u/ul) device back to life? or was it the other way around?
Click to expand...
Click to collapse
I have sprint device, after downgrade, root it again and now it works grate using gsm. Viperone 5.8.0 + Elementalx 13.1
I was try downgrade, root, s-off etc. nothing works always same problem
I was send phone to htc it will be repaired but not cover by warranty
the cost is 89 pounds because htc must change rear cover which previous owner damage trying takes off screen
Regards
Hi,
I am unable to make/receive calls and can't send/receive SMS text messages.
WiFi and data over 3G works fine, so email/browsing is OK.
I have tried SIM cards from other working phones but it's the same problem on this phone.
Used to work fine couple of days ago but now when I try to make a call to someone it says straight away call ended.
Has anyone encountered the same problem? Can anybody help please?
Info:
My phone is HTC One (M7)
Used to be rooted, in my attempt to resolve the problem I have unrooted it and now has stock android, which i flashed on.
The only thing that is different is that my phone is s-off.
I have done a factory reset but this did not fix it.
For some reason, when i try to update my phone over ota, I get a red triangle with a !.
My phone version is 3.62.401.1.
It is Android 4.3. Not 4.4 kitkat.
I can use wifi, and have 3G/H signal.
That's about it. If anybody can help me with this problem, please do! Thanks in advance.
Does anybody know?
alhal1 said:
Does anybody know?
Click to expand...
Click to collapse
toggle airplane mode and data and see what happens
you say you flashed something back to stock ? do you still have custom recovery? that would stop any updates
clsA said:
toggle airplane mode and data and see what happens
you say you flashed something back to stock ? do you still have custom recovery? that would stop any updates
Click to expand...
Click to collapse
No i no longer have custom recovery.
Yes i flashed so i could get rid of custom recovery and go back to my stock android.
airplane mode and data don't help.
alhal1 said:
No i no longer have custom recovery.
Yes i flashed so i could get rid of custom recovery and go back to my stock android.
airplane mode and data don't help.
Click to expand...
Click to collapse
did you flash a RUU ? which one ?
clsA said:
did you flash a RUU ? which one ?
Click to expand...
Click to collapse
stock_3.62.401.1
alhal1 said:
stock_3.62.401.1
Click to expand...
Click to collapse
Try this one
http://www.androidruu.com/getdownlo...10.38r.1157.04L_release_353069_signed_2-1.exe
clsA said:
Try this one
http://www.androidruu.com/getdownlo...10.38r.1157.04L_release_353069_signed_2-1.exe
Click to expand...
Click to collapse
Ah my mistake, I didn't flash using an ruu, but i will try this. Will i need a custom recovery to use it? Can i use it for WWE?
No custom recovery and yes it's fine for WWE
Sent from my HTC One_M8 using Tapatalk
clsA said:
No custom recovery and yes it's fine for WWE
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
It did not work, it still ends at 00:00 but my phone did update to latest version.
alhal1 said:
It did not work, it still ends at 00:00 but my phone did update to latest version.
Click to expand...
Click to collapse
hardware failed send it to HTC for repair
clsA said:
hardware failed send it to HTC for repair
Click to expand...
Click to collapse
How do i change my relocked to locked without using revone?
alhal1 said:
How do i change my relocked to locked without using revone?
Click to expand...
Click to collapse
if your s-off use this
http://forum.xda-developers.com/showthread.php?t=2475914
clsA said:
if your s-off use this
http://forum.xda-developers.com/showthread.php?t=2475914
Click to expand...
Click to collapse
Do you know how to change s-off to s-on?
Did you flash anything that could have caused this problem? I assume you have flashed a RUU that contained firmware?
If I were you, I'd try to get the original firmware back onto the phone, then install a "known good" ROM so you know the system isn't screwed up somehow.
alhal1 said:
Do you know how to change s-off to s-on?
Click to expand...
Click to collapse
./fastboot oem writesecureflag 3 to bring back to S-ON
clsA said:
./fastboot oem writesecureflag 3 to bring back to S-ON
Click to expand...
Click to collapse
Thanks so much, i will send it to the htc company soon
fenstre said:
Did you flash anything that could have caused this problem? I assume you have flashed a RUU that contained firmware?
If I were you, I'd try to get the original firmware back onto the phone, then install a "known good" ROM so you know the system isn't screwed up somehow.
Click to expand...
Click to collapse
well i originally flashed an recovery.img containing the original version of the version I had. I then tried an RUU. Still didn't work though. What do you mean by 'known good' ROM?
alhal1 said:
well i originally flashed an recovery.img containing the original version of the version I had. I then tried an RUU. Still didn't work though. What do you mean by 'known good' ROM?
Click to expand...
Click to collapse
I mean a popular third party ROM that most people can use without problems. ARHD, for example. But now that I think about it, if you successfully installed a RUU and did a factory reset, I agree with the other person that said it sounds like a hardware defect. I've had this problem on another phone and it was the firmware and RIL (a problem that only exists for Samsung), but if you flashed a RUU it should have sorted that out.
If you can get warranty service for this phone, try it. This is one of those cases where you should revert the phone to stock, though, because the most obvious answer to why a rooted phone doesn't have calls is "you screwed up the software/firmware".
fenstre said:
I mean a popular third party ROM that most people can use without problems. ARHD, for example. But now that I think about it, if you successfully installed a RUU and did a factory reset, I agree with the other person that said it sounds like a hardware defect. I've had this problem on another phone and it was the firmware and RIL (a problem that only exists for Samsung), but if you flashed a RUU it should have sorted that out.
If you can get warranty service for this phone, try it. This is one of those cases where you should revert the phone to stock, though, because the most obvious answer to why a rooted phone doesn't have calls is "you screwed up the software/firmware".
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So my phone is broken?
Hi there.
I had an Htc one(M7) which was dead and i send it back under warranty and it was told to me that motherboard was dead and they give me back under warranty another Htc one,but there's a problem,there's no 'Software update' under settings/about and this phone is running 4.2.2 and sense 5 and i have no idea how to update it without unlocking/rooting as there's no option to do it OTA.
Can anyone suggest me something?.I'm really desperate.
Thanks a lot
lastsamuraial said:
Hi there.
I had an Htc one(M7) which was dead and i send it back under warranty and it was told to me that motherboard was dead and they give me back under warranty another Htc one,but there's a problem,there's no 'Software update' under settings/about and this phone is running 4.2.2 and sense 5 and i have no idea how to update it without unlocking/rooting as there's no option to do it OTA.
Can anyone suggest me something?.I'm really desperate.
Thanks a lot
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Yup, send it back again and ask them whats going on, its still under waranty, so make it there problem not yours, because as soon as you unlock it, your waranty is gone.
Seanie280672 said:
Yup, send it back again and ask them whats going on, its still under waranty, so make it there problem not yours, because as soon as you unlock it, your waranty is gone.
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Thnx for your answer.
I haven't tried to upgrade firmware using Htc sync manager and i dont know if it's going to work tbh,but i think that they send me an unlocked device and not really an 'new one'.I have never seen something like that before on other smartphones running pure stock,only with custom roms.
The first Htc one that i bought there was running 4.4.2 out of the box,but this one with 4.2.2 with no chance to update forward Kitkat:nuts:.
lastsamuraial said:
Thnx for your answer.
I haven't tried to upgrade firmware using Htc sync manager and i dont know if it's going to work tbh,but i think that they send me an unlocked device and not really an 'new one'.I have never seen something like that before on other smartphones running pure stock,only with custom roms.
The first Htc one that i bought there was running 4.4.2 out of the box,but this one with 4.2.2 with no chance to update forward Kitkat:nuts:.
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Ive never seen it either except on custom rom's, did you send it to a HTC service centre or your network provider ? I would expect HTC to update your software for you, the software you have on there is very old now, post your fastboot getvar all without imei and serial number please, then we can see if its s-off, if it is then you can update to any RUU you like without unlocking.
Seanie280672 said:
Ive never seen it either except on custom rom's, did you send it to a HTC service centre or your network provider ? I would expect HTC to update your software for you, the software you have on there is very old now, post your fastboot getvar all without imei and serial number please, then we can see if its s-off, if it is then you can update to any RUU you like without unlocking.
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Yes,me too,only in custom roms.
Nope,the faulty one i send it back to the store where i bought,sim unlocked.
I know is very old, running sense 5 and 4.2.2.
I will post them later,thanks a lot for your help.
lastsamuraial said:
Yes,me too,only in custom roms.
Nope,the faulty one i send it back to the store where i bought,sim unlocked.
I know is very old, running sense 5 and 4.2.2.
I will post them later,thanks a lot for your help.
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ahh, the shop is a different story, probably jusy old stock, but doesnt explain the missing software update setting, that is very strange, when they gave you the replacement phone, was the box factory sealed still, I would check its not running something custom, that someone previous has messed with a returned to them, they may of had it fixed in-house and just stuck it back on the shelf.