Related
Thought I'd share my story with you all in hopes that some of you may have had similar problems I've had with the Droid 3, perhaps in an effort to give me hope that one day I'll receive one that isn't shot to hell in some way shape or form.
1.) Brand-new, upgraded from the Droid 2 around the first week of August. This one lasted about a month before the slider just gave out and became so loose that it would open up by itself if I held the phone horizontally. No case was used on it prior, so I'm not sure what caused this. Never dropped it either (I baby the hell out of my phones).
2.) Replacement came in, no big deal. Attempted to slide it open right out of the box. Guess what? Wouldn't budge. Literally jammed shut. Sent it back the same day.
3.) Boot-looping from hell and 3G drop all the time in places where I should have full reception (i.e., my house). 5.6.890 was not released at this time.
4.) - 7.) Every single one had a completely jacked up sliding mechanism that would either squeek, crack, scratch, jam, or completely tear apart the left plastic portion next to the keyboard within just 5-10 slides. Unacceptable. 1 or 2 of these (lost count) also loved to boot-loop for no apparent reason. Mind you, I tried every trick in the book. Tried never installing ANY apps, tried replacing the extended battery with the stock one, tried replacing the SD-card with a different one, and hard-resetted several times. To no avail.
8.) Replacement #8. 5.6.890 is released, no more boot-looping it seems, but this one has a vibrating mechanism from hell. Whenever it would vibrate, it would sound like electricity. Haptic feedback on it felt like voltage. Unacceptable.
9.) Just received replacement #9 today. This <MAY> be a stupid thing to complain about, but wherever I press on the phone, the damn thing squeeks like it's falling apart. Press the home button ever so slightly...*squeek.* Press the back button...*rattle*. Wipe the phone down with a cloth...*rattle rattle crackle crackle squeek squeek squeeeeeeeeek*. No matter how little pressure I use, it squeeks as if its falling apart. The sliding mechanism, however, feels solid and amazing on this one. Clicks and holds tight, but OH MY GOD IS SQUEEKS AND RATTLES SO MUCH. Never had/heard this problem on the other 8 replacements.
Someone shoot me =/
Also, none of these problems arose post-root nor did I root any of the ones I owned. I have rooted my brothers and I'm currently using his to text out new ROMs and such....but it's freaking annoying. I want my own to play with and flash.
Does anyone else have weird problems? I may be a little OCD when it comes to stuff like this, but I sure as hell didn't pay 230 dollars for a boot-looping/voltage vibrating/3g dropping/SQUEEKING phone.
...does anyone else's "squeek" or "rattle" when the press down on the bottom-right or top-right corners of the phone when it's closed?
I have 2 DROID 3 have not had any issues with them. Have had them for 12 weeks now still solid
Sent from my DROID3 using xda premium
Also on 9th Droid 3
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Man, sounds like you got stuck getting all the bad batch phones = / I'm really rough on my phone, and I've had none of these problems. Hopefully you can get a good one, cuz this phone is quite fantastic once rooted and rom'd. The only complaint I've ever had was the weak stock battery life, but even that isn't that bad since I've modded it.
sent from my MONSTERDroid3 from the XDA app
Yea that's what I'm thinking...I just got a really bad batch. I want to finally be able to keep just one and ROM it ASAP. Ughhhh
ajhallx said:
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
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You've replaced it just as many times as well huh? That's crazy.
the same thing happened with my droid x they all sucked they acutely had to send me a brand new one still in the box ....to fix the issues i was having ... lets just say thank God Verizon not selling cars there 100 point inspection test dosent work very well .. every time i call vzw they insure me it was put to the test i say well some one must of been blind because there is a light shining throw the screen when i just put the battery in it lol
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Yea I'm not too sure about this 100-point inspection they keep referring to. How the hell do they miss something like what you mentioned...or an insanely squeeky/loose screen? Or even a 100% jammed screen that won't slide up? 100-point my ass.
Also, just to clarify...I absolutely love the Droid 3; I just want one that isn't jacked up. Even if they offered me a brand-new Bionic or something, I'd refuse. I love the D3, I just want one that isn't insanely jacked.
eww245 said:
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
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Oh yea, I forgot to mention that I've had the light-bleeding around the softkeys as well (specifically the last one I got, number 8). It was only on the bottom-right portion. Very noticeable and very annoying.
its sad becuse the razr looks nice but seems how i have had so many issues with droid x to droid x2 to droid 3 i think i am all out of spending my money on them but there attenna design is by far the best .... oh i am so torn ... i just miss 2 years ago having my droid in my hands .. life was good back then ...
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
wootizzle said:
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
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I did, after the 6th. I got a supervisor and she was a real B-word. I tore her apart and she refused to send me a new one. Don't think they ever would, because I was on the phone with her for about 15 minutes and she refused.
believe me i have but they just changed there policy you can keep getting as many refurbish phones. it used to be after 5 they would try to get you into something else ... well lets see the offered me the charge and tunderbolt i exsplaned to them that the only comparable device to this dorid 3 is the bionic and they wont offer that .. i am not going to down grade a dul core with the crap of last year test market no thank you ...
Wow, you must have the luck of an Irish to receive this many defective phones consecutively.
Sent from my DROID3 using Tapatalk
I'm on my second...first one had a lotta dust under the screen
Sent from my DROID3 using xda premium
first one and ive dropped it so many times (ruggedized case *lol*) and i havent had any 'manufacturer' problems
Defect Looping?
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
pgzerwer said:
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
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Lmao. Well, considering they are all pre-owned "like new" devices...there is the probability that they were returned for the same reasons I'm returning them.
I get yet another one in the mail tomorrow...
Create a sob story and they send you a different phone. Its how i went from the droid x to the droid 3 without having an upgrade :] keep complaingin on the phone and say you want a different more reliable device thats in the same range. Then say something about the bionic {or differen phone} and they will give up and give it to you for free. just have to pay for a battery
Perhaps I really just do have bad luck but thought I would share my experiences... I got the One through pre order and the device was solid except for a small gap at the bottom that I could live with. However, about 3 weeks in I was using my speakers to listen to some music using google play all access my device was burning hot when I picked it up from my bed (hot enough to a point in which I actually felt the burning sensation in my palm) I immediately ended all processes and did a restary just to be safe, when the device restarted I noticed there was no boot animation sound and soon realized that my speakers were inoperable and wouldnt generate a sound for anything. Then when I got my warranty replacement I noticed that my screen had a warm tint and flickered quite often and after about an hour of using it thw device shut off and wouldnt turn back on no matter what key combination I tried, and the led wouldnt turn on either. I visited a local at&t store that happened to be the store that the regional manager was visiting that day (the only piece of goodluck) where he just took the device (without box or anything at all just the phone) reversed my upgrade and let me pick any device of the same value for free.. (which I couldnt believe because even customer retention said I was out of luck and would have to try again with another refurb, btw I grabbed a gs4 which im ok with for now, might be back to the One once these issues are sorted out) sorry for the rant but this experience with at&t has definitely instilled some faith for me that at&t isnt always useless.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Picked up a One on Saturday, so its still brand new. This morning, I noticed that the power button doesn't 'click' any more. Looking closely, the button seems to be recessed slightly towards the screen. It still turns on the phone, but I have to apply direct pressure with my finger nail.
As I recall, my old Thunderbolt had a weak power button that broke for many people, but the One's button at least looked more resilient. Anyone else seeing this, is it a known issue?
I'm still fully stock and unrooted, debating whether or not I should visit the T-Mobile store and inquire about a replacement. It does have the insurance on it as well.
I haven't heard of anyone complaining of a semi-dead power button yet,. but you should send it back for a warranty claim
At a slightly tipsy moment I thought my power button had fell out, then realised phone upside down...
RaymondScrott said:
At a slightly tipsy moment I thought my power button had fell out, then realised phone upside down...
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Haha, I did that too!
The power button should protrude from the plastic on all sides, but only a very tiny bit. If it is recessed at all then it is defective. You should exchange it as I think the problem will only get worse.
Sent from my HTC One
ECEXCURSION said:
The power button should protrude from the plastic on all sides, but only a very tiny bit. If it is recessed at all then it is defective. You should exchange it as I think the problem will only get worse.
Sent from my HTC One
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Yeah, it already is. Its been getting increasingly difficult to get the display on all day.
I stopped at the TMO store I bought it from this morning to compared it to their display model's button. Its pretty obvious. Unfortunately, they had no stock to replace it with. Its expected to arrive on Weds or Thurs. Hopefully, this is a one time thing.
It is going to be flushed soon with the phone.
I rooted it and installed kernel that enable sweep2wake, etc.
So, Tuesday, when I visited the TMO store, the rep acknowledged the power button as clearly broken and defective, but he had no stock of Ones to replace it with. Today, I called head to verify that they'd received their shipment and had stock.
And I'm pretty sure I ended up speaking with the village idiot. According to her, the power button is not broken because the phone still turns on. Nevermind that you can turn on their floor model with a simple tap with the fleshy part of your finger and mine requires a forceful press with the finger nail. Again, according to her, she could exchange it would require a restocking fee of 50 dollars, something thats apparently hard wired into their sales system and which requires a manager override to get around. When I inquired why they'd knowingly put a defective/broken device back on the shelf for sale, she reiterated that its not broken. Because the screen still turns on. So, I guess under her logic a cracked screen isn't broken if it can still display an image?
I wasn't going to spend an afternoon arguing with her either, since I had to get to work and the manager was off site at a meeting. I confirmed that he would be present tomorrow morning, when I return. Again, which would be my 3rd visit for this, not counting the initial purchase.
If they refuse, then its what? A refurb through insurance or a refurb through HTC? My annoyance meter is definitely rising, and if this isn't resolved correctly tomorrow morning, I'm going to write a strongly worded letter to corporate. And I have the names and business cards of the two individuals who sold me the phone, handling the phone number porting and account set up, as well as the name of the poor rep I spoke with today.
http://www.anandtech.com/Gallery/Album/2711#9
Thats from the AT review in April. My power button does not look like that. It is not raised at all, its actually recessed/below from the surrounding material. My morning with the village idiot has had me stewing all day. :/ The finger nail and force required to hit my power button has scratched the hell out of the IR surface of the button . . . not sure if that'll impact the quality of the IR blaster. But these scratches are quite visible and the phone's not even a week old yet. What would it look like in a month? 6 months? 24 months? I did leave a grandfathered unlimited contract on Verizon to come to TMO . . .thats a one way trip. Annoyance meter currently at 6/10.
I'm on Sprint, but I was outside my 14 day return and noticed one part of my screen was raised up and the other side was recessed slightly. On the 19th day I called Sprint Corporate and had them verify inventory at the Corporate store I purchased it from, then explained my issue over the phone to them. While talking to Sprint CS, I asked for an appointment. She called ahead and when I got there and showed them my screen issue. I stayed firm and asked the manger to compare to new out of the box device. This one was worse. So we ends up with 5 phones on the table and I chose the best of them. Took work but I stead fast and stayed firm. You are a customer. T-Mobile, Sprint, Verizon are the distributor. 30 days is a typical cut of date for a manufacturers warranty. The cell carrier will simple submit the phone to HTC for defective issues....
sent from my un-rooted, uneventful, completely stock. BLACK, STEALTH HTC ONE using Tapatalk HD Beta 4.
Wheww. Was in the TMO store again this morning. Got a rep with an actual brain in his head. Took him 30 seconds to look at my power button and confirm that it was indeed defective. Swapped the SIM into a replacement, factory reset the old one, printed a new receipt to confirm the swap, bang, done. In and out in 15 minutes, no warranty processing fees or BS restocking fees.
This power button appears to be solid. Now my root timer resets, 30 days. Heh, conveniently right after the One Google Edition launches.
I have 3 HTC Ones (all sprint) in my possession at the moment. Mine has the red tint problem. The other 2 (wife's + wife's insurance replacement.. she just broke the screen ($first time ever using phone insurance, thank god we had it$)) both seem to be fine - no red issue.
All 3 phones started with 1.31.651.2, both mine and the broken screen phone have been updated to 3.04.651.2 The new replacement is still 1.31.651.2. We've had these phones for just about 2 weeks (embarrassing, we weren't even a week into enjoying these before she dropped it..). Anywho..
I did some camera experimenting tonight to find out a few things, here are the results:
Camera issue exists with both 1.31 and 3.04. I saw some posts about people thinking the update had something to do with it, but I don't think so. The phone w/ red had it both pre and post 3.04. The normal phone has been normal both pre and post 3.04. The 3rd phone is still on 1.31.. I've left it alone as a sort-of control phone.
Heat doesn't matter (maybe if you melted things tho.. ). My phone would exhibit red regardless of waking 'cold' fresh from sleep or after heavy usage where it would really start to warm the hand. Both the normal phone and the control phone would be fine following the same pattern.
ISO 100 doesn't fix things, it just lowers the ISO enough that the camera software? stops trying to add gain/noise to the signal. Taking [roughly] the same picture between all 3 cameras at iso 100, the red one is still noticeably red tinged when compared to the other 2 phones, they're all just much darker so it's less noticeable esp if you didn't have anything to compare to.
Full wiping/resetting (incl media/data) doesn't make a difference.
Unrelated to the camera and this is kind of a nitpick, updating to 3.04 really slowed the UI down. It's still extremely fast, but it's kine of like things run at 30fps now where as 1.31 everything was 60fps. The best repeatable example is scrolling when unlocking the phone. 1.31 is silky 60fps smooth, 3.04 is crossfire/sli microstuttery. Reset/wipe doesn't make a difference.
Attaching a few boring pics.. excuse the boringness The 2 normal phone pics are pretty much the same so I've only uploaded 1 to compare w/ the red phone. Have a bunch more, but these pretty much typify what is going on.
So is this a hardware defect? What's the best way to deal with it? I don't mind shipping it to HTC and go w/o for a bit to get it addressed, but I do want to make sure it's dealt with. I'd also be pretty steamed to get either a refurb or used phone in return, because we bought these new less than 2 weeks ago (Costco).
Even though we are technically still in the 14day return window, I'm pretty sure we can't return the phones and try to switch to another Sprint offering because of insurance being used already (sigh), but that's fine - we do like the phones and want to keep them.
How do I get this fixed?
Thanks!
*edit* Contacting HTC via http://www.htc.com/us/contact/email/ just gave me a 403 Forbidden error, so this is already starting off in a bad light (pun?).
*edit2* Resubmit and got through, I'll keep this thread updated as I find out more. (I haven't been able to find any concrete info regarding all of this, so maybe this will come in handy for someone in a similar situation at some point)
pbassjunk said:
I have 3 HTC Ones (all sprint) in my possession at the moment. Mine has the red tint problem. The other 2 (wife's + wife's insurance replacement.. she just broke the screen ($first time ever using phone insurance, thank god we had it$)) both seem to be fine - no red issue.
All 3 phones started with 1.31.651.2, both mine and the broken screen phone have been updated to 3.04.651.2 The new replacement is still 1.31.651.2. We've had these phones for just about 2 weeks (embarrassing, we weren't even a week into enjoying these before she dropped it..). Anywho..
I did some camera experimenting tonight to find out a few things, here are the results:
Camera issue exists with both 1.31 and 3.04. I saw some posts about people thinking the update had something to do with it, but I don't think so. The phone w/ red had it both pre and post 3.04. The normal phone has been normal both pre and post 3.04. The 3rd phone is still on 1.31.. I've left it alone as a sort-of control phone.
Heat doesn't matter (maybe if you melted things tho.. ). My phone would exhibit red regardless of waking 'cold' fresh from sleep or after heavy usage where it would really start to warm the hand. Both the normal phone and the control phone would be fine following the same pattern.
ISO 100 doesn't fix things, it just lowers the ISO enough that the camera software? stops trying to add gain/noise to the signal. Taking [roughly] the same picture between all 3 cameras at iso 100, the red one is still noticeably red tinged when compared to the other 2 phones, they're all just much darker so it's less noticeable esp if you didn't have anything to compare to.
Full wiping/resetting (incl media/data) doesn't make a difference.
Unrelated to the camera and this is kind of a nitpick, updating to 3.04 really slowed the UI down. It's still extremely fast, but it's kine of like things run at 30fps now where as 1.31 everything was 60fps. The best repeatable example is scrolling when unlocking the phone. 1.31 is silky 60fps smooth, 3.04 is crossfire/sli microstuttery. Reset/wipe doesn't make a difference.
Attaching a few boring pics.. excuse the boringness The 2 normal phone pics are pretty much the same so I've only uploaded 1 to compare w/ the red phone. Have a bunch more, but these pretty much typify what is going on.
So is this a hardware defect? What's the best way to deal with it? I don't mind shipping it to HTC and go w/o for a bit to get it addressed, but I do want to make sure it's dealt with. I'd also be pretty steamed to get either a refurb or used phone in return, because we bought these new less than 2 weeks ago (Costco).
Even though we are technically still in the 14day return window, I'm pretty sure we can't return the phones and try to switch to another Sprint offering because of insurance being used already (sigh), but that's fine - we do like the phones and want to keep them.
How do I get this fixed?
Thanks!
*edit* Contacting HTC via http://www.htc.com/us/contact/email/ just gave me a 403 Forbidden error, so this is already starting off in a bad light (pun?).
*edit2* Resubmit and got through, I'll keep this thread updated as I find out more. (I haven't been able to find any concrete info regarding all of this, so maybe this will come in handy for someone in a similar situation at some point)
Click to expand...
Click to collapse
I don't have that problem
Sent from my HTCONE using Tapatalk
@pbassjunk check this thread out.
http://forum.xda-developers.com/showthread.php?t=2317507
Yeah I have this problem as well. Had it since I got the phone (before 4.3 update). I just try to not take pictures in low light even though that's what the camera is for. Hopefully it's a software problem and they fix it but I'm pretty sure it's a hardware problem
Sent from my HTC One using XDA Premium
4.3 update fixed that. If you still have it after 4.3, your device is defective.
Sent from my HTCONE using Tapatalk
I believe my back panel is slightly raised near the volume keys, I see small gap there. I don't have any other phone to post snaps at this moment, Will you please put zoomed snaps of your back panel near the volume keys.. Would like to confirm if it is a issue with my handset only or it looks same for other handset too.
Thanks a lot.
plss guys help
This has been brought up a few times in the forums already. From what I have heard, Moto has already acknowledged the issue and will take care of it. If you look at these two threads, you can see pictures of member's phones with the issue, from very minor all the way to extreme circumstances.
http://forum.xda-developers.com/nexus-6/help/cover-peeling-off-t3004941
http://forum.xda-developers.com/nexus-6/general/nexus-6-quality-issues-2-2-phones-t3002262
If you must have a photo, here is mine. The issue on my personal phone is very minor (I wouldn't have even realized it if it weren't for those links above) and gets just a little bit worse if the phone gets warm. However, even at its worst, I can barely get under the back cover with my fingernail.
I am not able to post a photo right now, but I can confirm the back cover is ever so slightly raised between power and volume buttons on my Nexus 6. I can't say if it has been like that from day one, but is so minor right now that it doesn't bug me. If it gets worse I'd probably get a cheap replacement back from eBay instead of going through an RMA process.
Here's a picture of mine, which has an almost undetectable gap. Unchanged since I purchased it.
Can I post a picture of potato?
badboy47 said:
Can I post a picture of potato?
Click to expand...
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can 1 (kăn; kən when unstressed)
aux.v. past tense could (ko͝od)
1.
a. Used to indicate physical or mental ability: I can carry both suitcases. Can you remember the war?
b. Used to indicate possession of a specified power, right, or privilege: The president can veto congressional bills.
c. Used to indicate possession of a specified capability or skill: I can tune the harpsichord as well as play it.
2.
a. Used to indicate possibility or probability: I wonder if my long lost neighbor can still be alive. Such things can and do happen.
b. Used to indicate that which is permitted, as by conscience or feelings: One can hardly blame you for being upset.
c. Used to indicate probability or possibility under the specified circumstances: They can hardly have intended to do that.
3. Usage Problem Used to request or grant permission: Can I be excused?
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Going by the above, in the most cases I would suggest the answer would be "yes"
Thanks to all those who posted. Mine is quite similar to you guys, very slightly raised. I guess ill keep an eye , if its get worse then go for replacement.
I just took mine back yesterday to T-Mobile store and had it replaced. Mine was slightly raised at store then when I got home and set it up and actually played a few games I decided to take the back off because I felt dampness on my right hand and was confused. Thought maybe it was sweat, but to my surprise when I took case off the back panel had a huge gap/bulge right around the volume buttons.!? But what really freaked me out is the liquid that was coming out of it as well. I managed to push the panel back down and as I was doing this this liquid was oozing out from that whole side. I immediately call T-Mobile store where I purchased it and was told not to use the device and turn it off and don't charge it.
When I took device to store they where vary concerned and the rep. Actually called a rep. At Motorola about the situation. At least that's what the sale rep. At T-Mobile said. They immediately gave me a new device and a free case / cover for the phone and sent me on my way.
I don't know what the rep at Motorola told the sale rep. But he did say they are taking a serious look at this issue. It seems to be a battery issue and some batteries are actually bursting. IDK but I have a new one now with no issues and love this device.
Sent from my Nexus 6 using XDA Free mobile app
Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?
This means most of the devices have this back panel issue. Mine is 64GB one, so its not just 32GB that have the issue
I just called Tmo and they were very helpful and after 5 minutes of hanging up the phone they had shipped a new-brand device (as he told me they will). and i have to ship them the defective device. they also credit my account 10$ for me to ship the device
it should arrive tomorrow i hope the new one will be OK
prestige2 said:
Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?
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Click to collapse
I would return as soon as possible if your seeing any gaps in back panel. I not only had a bulge in mine but also had a mysterious liquid coming out of it. I know its hard to believe ,I wish I would have taken a picture but I didn't. Trust me just return it for another device.
Sent from my Nexus 6 using XDA Free mobile app
I have something similar however its very minor. If I push with my nail it maybe moves 0.5mm
Mine looks like this http://images.anandtech.com/doci/8687/IMG_0152.JPG
I replaced my back cover when they became available on ebay because there were some scuffs from the factory and the covers were only about $8. The new one is raised slightly. You can push it down but it raises back up over time. I would imagine any replacement will do the same until they address the adhesive on the back,