Picked up a One on Saturday, so its still brand new. This morning, I noticed that the power button doesn't 'click' any more. Looking closely, the button seems to be recessed slightly towards the screen. It still turns on the phone, but I have to apply direct pressure with my finger nail.
As I recall, my old Thunderbolt had a weak power button that broke for many people, but the One's button at least looked more resilient. Anyone else seeing this, is it a known issue?
I'm still fully stock and unrooted, debating whether or not I should visit the T-Mobile store and inquire about a replacement. It does have the insurance on it as well.
I haven't heard of anyone complaining of a semi-dead power button yet,. but you should send it back for a warranty claim
At a slightly tipsy moment I thought my power button had fell out, then realised phone upside down...
RaymondScrott said:
At a slightly tipsy moment I thought my power button had fell out, then realised phone upside down...
Click to expand...
Click to collapse
Haha, I did that too!
The power button should protrude from the plastic on all sides, but only a very tiny bit. If it is recessed at all then it is defective. You should exchange it as I think the problem will only get worse.
Sent from my HTC One
ECEXCURSION said:
The power button should protrude from the plastic on all sides, but only a very tiny bit. If it is recessed at all then it is defective. You should exchange it as I think the problem will only get worse.
Sent from my HTC One
Click to expand...
Click to collapse
Yeah, it already is. Its been getting increasingly difficult to get the display on all day.
I stopped at the TMO store I bought it from this morning to compared it to their display model's button. Its pretty obvious. Unfortunately, they had no stock to replace it with. Its expected to arrive on Weds or Thurs. Hopefully, this is a one time thing.
It is going to be flushed soon with the phone.
I rooted it and installed kernel that enable sweep2wake, etc.
So, Tuesday, when I visited the TMO store, the rep acknowledged the power button as clearly broken and defective, but he had no stock of Ones to replace it with. Today, I called head to verify that they'd received their shipment and had stock.
And I'm pretty sure I ended up speaking with the village idiot. According to her, the power button is not broken because the phone still turns on. Nevermind that you can turn on their floor model with a simple tap with the fleshy part of your finger and mine requires a forceful press with the finger nail. Again, according to her, she could exchange it would require a restocking fee of 50 dollars, something thats apparently hard wired into their sales system and which requires a manager override to get around. When I inquired why they'd knowingly put a defective/broken device back on the shelf for sale, she reiterated that its not broken. Because the screen still turns on. So, I guess under her logic a cracked screen isn't broken if it can still display an image?
I wasn't going to spend an afternoon arguing with her either, since I had to get to work and the manager was off site at a meeting. I confirmed that he would be present tomorrow morning, when I return. Again, which would be my 3rd visit for this, not counting the initial purchase.
If they refuse, then its what? A refurb through insurance or a refurb through HTC? My annoyance meter is definitely rising, and if this isn't resolved correctly tomorrow morning, I'm going to write a strongly worded letter to corporate. And I have the names and business cards of the two individuals who sold me the phone, handling the phone number porting and account set up, as well as the name of the poor rep I spoke with today.
http://www.anandtech.com/Gallery/Album/2711#9
Thats from the AT review in April. My power button does not look like that. It is not raised at all, its actually recessed/below from the surrounding material. My morning with the village idiot has had me stewing all day. :/ The finger nail and force required to hit my power button has scratched the hell out of the IR surface of the button . . . not sure if that'll impact the quality of the IR blaster. But these scratches are quite visible and the phone's not even a week old yet. What would it look like in a month? 6 months? 24 months? I did leave a grandfathered unlimited contract on Verizon to come to TMO . . .thats a one way trip. Annoyance meter currently at 6/10.
I'm on Sprint, but I was outside my 14 day return and noticed one part of my screen was raised up and the other side was recessed slightly. On the 19th day I called Sprint Corporate and had them verify inventory at the Corporate store I purchased it from, then explained my issue over the phone to them. While talking to Sprint CS, I asked for an appointment. She called ahead and when I got there and showed them my screen issue. I stayed firm and asked the manger to compare to new out of the box device. This one was worse. So we ends up with 5 phones on the table and I chose the best of them. Took work but I stead fast and stayed firm. You are a customer. T-Mobile, Sprint, Verizon are the distributor. 30 days is a typical cut of date for a manufacturers warranty. The cell carrier will simple submit the phone to HTC for defective issues....
sent from my un-rooted, uneventful, completely stock. BLACK, STEALTH HTC ONE using Tapatalk HD Beta 4.
Wheww. Was in the TMO store again this morning. Got a rep with an actual brain in his head. Took him 30 seconds to look at my power button and confirm that it was indeed defective. Swapped the SIM into a replacement, factory reset the old one, printed a new receipt to confirm the swap, bang, done. In and out in 15 minutes, no warranty processing fees or BS restocking fees.
This power button appears to be solid. Now my root timer resets, 30 days. Heh, conveniently right after the One Google Edition launches.
Related
I returned my Nook and got a new one and was amazed at how much better the screen is. Mine had a slight bleed at the bottom I wasn't sure if that was all of them or not.
Anyways aside from the bleed gone, the screen is much more vibrant and clear. Just an fyi if anyone has a weird screen don't settle!
Cool, mine has a dead pixel that appeared only 2 days after I purchased it - I've been debating whether or not it's worth the time to reflash back to stock, etc... etc... and exchange it. I think I will.
My first nook had white splotches on the screen. I took it back to the store and the guy wouldn't exchange it. As soon as I told him I wanted my money back he changed his mind and gave me another one. He was a ****.
Then, after a week, the nook started creaking and squeaking all around the bezel. I called to get it exchanged. They said I had to go into the store. I went into the store. They said I had to do it online or on the phone. I called on the phone and argued with some lady for 30 minutes after which she told me that if I sent my current nook back and they didn't think anything was wrong with it, they'd charge me $250. I hung up and called right back and got a woman who was ok and told me the other lady was an idiot. Thanks guys.
I received my third nook in the mail. The A/C charger jack was broken. I couldn't put the jack in. So i called to get this replaced and argued with some guys in India for an hour and finally got a replacement.
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.
Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.
I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!
indagroove said:
I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!
Click to expand...
Click to collapse
is the return policy at best buy 14 days too?
wpbear said:
Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.
Click to expand...
Click to collapse
When I called BN phone support, they were not in India.
t3rabyte said:
tldr..
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.
Click to expand...
Click to collapse
My wife and I both got a NC, same store, about a month apart. Both of ours work perfectly.
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)
The only issue with my screen is some binding/pinching where the bezel meets the LCD which causes slight bright spots at the bottom edge. I've seen this same issue with lower quality LCD monitors. Otherwise pleased with screen quality. Having worked in electronics manufacturing, I came to learn how variable quality control can be with some manufacturers.
Best Buy has one month reuturns but after that your screwed unless u buy insurance. my 1st NC ate an 8 gig microUSB and started bleeding by the vol. B&N took sent another straight away with postage paid for the return. NO PROB and they do have a vibrant screen from all angles.
a case would keep your nook safe from most screen probs, and be shure to line up your mcards.
EverythingNook said:
is the return policy at best buy 14 days too?
Click to expand...
Click to collapse
Technically yes, but they will help with warrenty issues after that date to some degree as well.
n8nmad said:
Best Buy has one month reuturns but after that your screwed unless u buy insurance.
Click to expand...
Click to collapse
I did buy the insurance, but didn't have to use it even though it was something like 45 days or more after I bought it. I brought it in planning to use the insurance (which is a one time shot apparently), but she told me they could just do it as a warranty exchange since it was so new. I'm not really sure how long they extend it for, but I was happy.
khaytsus said:
tldr...
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)
Click to expand...
Click to collapse
Wow, yeah, my post was just soooo long.
If you read it, it said I had three bad nooks (Yes, I said 3). I never said everyone has bad ones. I said I won't buy from them again because their support sucks and their products are defective.
Maybe next time you comment on a post, read it first.
My first NC was defective. It had a bad accelerometer and/or a bad power button. Essentially, if you set it down occasionally it would act as if you pressed and held the power button and then tapped OK to shut down the tablet.
Here's a vid I took of it to convince the BN store staff I wasn't going nuts:
YOUTUBE DOT COM/watch?v=Zfit4oG4WaA
I'd bought the extended warranty but this happened within the first week of ownership. I talked to the manager of the store where I bought it and she swapped it for a new one and applied the warranty to NC #2. I'd heard the phone support was horrible, so made it a point to buy it locally. I'm glad I did.
I'm loving my new one. I'm going to Hawaii in a week and, for the first time in my life, will be travelling without a laptop. All I'm taking is my NC and a BT keyboard for it.
Are you sure you had a problem? Because khaytsus bought one for himself and his wife and didn't have any issues LOL
Wow, good thing the store owner was helpful. The guy on staff at my local BN refused to do anything and said all returns or exchanges definitely needed to go through the website.
I'm still not happy with my current Nook. The panel below the "N" button is depressed on both sides. But I'm sticking with it for now.
Backlight bleeding is pretty much the norm for any LCD screen. I've seen it on desktop monitors, TVs, laptops, tablets...etc. It will exist on even on the top of the line models and "best" brands.
If you just have only some slight backlight bleeding, I would discourage you from trying to exchange it. You're likely to get something worse like dead pixels.
I spent half an hour one the support line a second ago because my USB cable fried. The lady tried to have me enter my credit card number for some reason so I could buy "NOOKBooks". I argued with her for about 5 minutes and then she told me all I need to enter is my shipping address. She said that they would mail the replacement cable free of charge in 24 to 48 hours.
I didn't spend anytime on hold even though the automated message said that they are flooded with tech support calls.
wpbear said:
it might not be so bad if the scripts were taken away and they just hired smarter people.
Click to expand...
Click to collapse
Smarter people ask for a lot of money (if they are paying more money then whats the point of outsourcing) even in India only those who can't really find another job for themselves take up job's in call center's.
well I just returned my nook with a transformer incoming... i sure hope it has as good of a screen or ill prob end up another nook. lol
I just got my nexus tablet today and right after turning it on, I noticed that the backlight comes in very uneven from the left. I can pretty much see exactly where each light is shining from and it creates bright spots on the left of the screen. Add to that, it appears some of the backlights aren't even working as the lower half of my screen is dark most of the time and there are gaps in the lighting.
I will post pix in a bit.
Did you try the "fix" for the screen? I read from another forum in General that has you press on the left side of the bezel fairly strongly to press the clip on that side back into place? Mine is sitting at home in its box as I'm away at the moment, but I'm sure I will be nervous and praying for a good unit when I open mine up. Given my luck on that last few android devices I've purchased, I may very well be in the aisle with the ones with defects. If it had an issue, such as backlight problems, dead pixels, etc., I will be sure to call Google up and ask for an exchange. I'm very excited, but nervous as well. I'd like to know though the portion of devices that are actually defective. We all know that if you have a problem, you are much more likely to complain and post than the thousands out there that have the device and have no problems. Let's hope the amount is in the small minority, and is not something wide spread like the old Galaxy Vibrant and its GPS signal.
I will try the firm pressing... As far as complainers, its true. The ones with bad devices will have a much louder presence online. At any rate. Im severely disappointed.
I was on hold for half an hour before I just gave up.
I should have bought this in store from a B&M retailer so I could just return it instead. At least my iPad still works...
Okay, here are the pix...
DSC01213 by tsy87, on Flickr
DSC01214 by tsy87, on Flickr
DSC01215 by tsy87, on Flickr
DSC01218 by tsy87, on Flickr
DSC01222 by tsy87, on Flickr
Wow that looks bad. Reminds me of landing issues from CRTs.
I hate that for you and I know it will be another wait and more hassle but, I'm sure google will replace it.
icoman said:
Wow that looks bad. Reminds me of landing issues from CRTs.
I hate that for you and I know it will be another wait and more hassle but, I'm sure google will replace it.
Click to expand...
Click to collapse
thanks for the sympathy! I hope so too, but contacting google for support is a PITA. I already sent an email but I will call again tomorrow.
Honestly, this is the 2nd and last time I will purchase any physical device straight from google. Trying to contact customer support is such a challenge. I'll just go back to amazon for all my purchasing needs
Had the exact same issue 100%. Easy fix, 58 minutes on hold, a 30 second conversation, and they are overnighting me a new one. Stick this one in that box when it gets here, apply RMA label and drop off at UPS store or call them to come get it if that's better for you sir.
Your leds are dead. Definitely need a replacement.
Sent from my Nexus 7 using xda app-developers app
I would be happy to get you have lol mine is half green with like glitches in the screen so I though oh ok maybe it's just stuck pixels so I turned on the pixel finder app and it's a beautiful color of which ever color all colors are perfect so that's confusing.
Landara said:
Had the exact same issue 100%. Easy fix, 58 minutes on hold, a 30 second conversation, and they are overnighting me a new one. Stick this one in that box when it gets here, apply RMA label and drop off at UPS store or call them to come get it if that's better for you sir.
Click to expand...
Click to collapse
hahaha, yeah i spent 30 min on hold, then gave up.... back on hold again. I guess this is what we get for being beta testers.
Landara said:
Had the exact same issue 100%. Easy fix, 58 minutes on hold, a 30 second conversation, and they are overnighting me a new one. Stick this one in that box when it gets here, apply RMA label and drop off at UPS store or call them to come get it if that's better for you sir.
Click to expand...
Click to collapse
Same here...53 minutes on hold, 30 second conversation, got the email about the return from them before I even hung up. The CS rep said that he'd been getting quite a few calls with similar issues.
im currently on hold with them.... are they even open right now?
tsy87 said:
im currently on hold with them.... are they even open right now?
Click to expand...
Click to collapse
Yeah, I just got off the phone with them about 15 minutes ago after a 53 minute wait. I believe they are 24 hour service.
thanks, I guess ill get some BF3 in while I wait lol!
strange... they said they will contact me again later on. I already got the email from them with just the basic ticket info. He didn't mention anything about overnighting me another unit.
I'm debating if I should just ask for a full refund instead of an exchange...
after passing the 48 hour window they originally said, I called in again. Now they are telling me to wait till Monday.
If come Monday I hear nothing I will just call my CC company and stop payment. This is ridiculous.
Looks like a gap has developed allowing backlight to seep through. Try reseating the assembly as others have stated or just RMA.
mi7chy said:
Looks like a gap has developed allowing backlight to seep through. Try reseating the assembly as others have stated or just RMA.
Click to expand...
Click to collapse
I dont think its simply a screen separation issue because the lower LED's act irratically vs the top LEDs. Its more noticeable when the screen dims. The top will dim normally whereas the bottom LED will just shut off completely.
- I am in the employee advantage club so obtaining phones is a little different or somewhat harder in some cases being that you have to wait for the employee to approve it.
-Anyways I had my HTC ONE set up perfected, but the camera was becoming increasingly worse with the purplelicious pictures.
-Picked up my phone today from my contact @ sprint and it was all sealed nothing was out of place and it looked good.
-First things first checked the hboot, baseband and android version which is on I 1.44 and android 4.1.2 and so I was happy.
-First thing I noticed the dang power button was messed up when I pressed it it would sag to the right and go inside the phone. I called sprint to activate it the phone once I got it on and it took about an hour of changing ## numbers. Finally good but...
-Now I am thinking maybe i can live with the power button but i noticed something else; there was now vibration from the phone what so ever. I checked every single dang option and everything is enabled but still no vibration. Well I called sprint and gave them my rant about their quality and assurance control which I was very pissed about after waiting sometime for the replacement. Then called my Sprint contact to reorder another phone but this licks. My phone was in prestigous condtion despite the camera and I receive a much far worse phone in return.
Anyways end Rant-
I am curuious if anyone else has had a similar issue with the vibration function not working or just receiving a shady phone all together.
I've been lucky. My first phone blew the top speaker but my second one is perfect. Neither of them had the camera issue.
Sent from my unknown using xda app-developers app
Had my phone repaired. It came back with scratches (yes, scratches that I KNOW were caused after they opened and processed it), and gaps, and glue out the corners, and a crappy power button. It was dropped once by a person I was showing it to (had taken the case off just for them) and who tried to press the power button, resulting in it falling onto hard tile from ~5 feet.
flomexico said:
I've been lucky. My first phone blew the top speaker but my second one is perfect. Neither of them had the camera issue.
Sent from my unknown using xda app-developers app
Click to expand...
Click to collapse
I must say I have been lucky as well in the past especially with my OG EVO'. They sent brand new ones no questions asked. I didnt have to use Total Protection either for the defects.
I never knew that the purple haze was really an issue. A lot of photos without a quality camera don't work well at night unless you are good at tweaking. Unfortunately mine was getting progressively worse even in good lighting conditions. Sprint will make it right, but it more less a convenience issue. I thought I scored too with the 1.44 Hboot hopefully the next one will have the same Hboot.
I took the firmware update on the defective phone. I get much better battery life on android 4.3 IMO. I wish I could walk in the store and say my phone is tweaked can I get another and call it a day, but being in the discount program with the huge savings I am considered an employee and have to wait for regular or new consumers to get items first.
Thanks for the stories and replies.
I believe my back panel is slightly raised near the volume keys, I see small gap there. I don't have any other phone to post snaps at this moment, Will you please put zoomed snaps of your back panel near the volume keys.. Would like to confirm if it is a issue with my handset only or it looks same for other handset too.
Thanks a lot.
plss guys help
This has been brought up a few times in the forums already. From what I have heard, Moto has already acknowledged the issue and will take care of it. If you look at these two threads, you can see pictures of member's phones with the issue, from very minor all the way to extreme circumstances.
http://forum.xda-developers.com/nexus-6/help/cover-peeling-off-t3004941
http://forum.xda-developers.com/nexus-6/general/nexus-6-quality-issues-2-2-phones-t3002262
If you must have a photo, here is mine. The issue on my personal phone is very minor (I wouldn't have even realized it if it weren't for those links above) and gets just a little bit worse if the phone gets warm. However, even at its worst, I can barely get under the back cover with my fingernail.
I am not able to post a photo right now, but I can confirm the back cover is ever so slightly raised between power and volume buttons on my Nexus 6. I can't say if it has been like that from day one, but is so minor right now that it doesn't bug me. If it gets worse I'd probably get a cheap replacement back from eBay instead of going through an RMA process.
Here's a picture of mine, which has an almost undetectable gap. Unchanged since I purchased it.
Can I post a picture of potato?
badboy47 said:
Can I post a picture of potato?
Click to expand...
Click to collapse
can 1 (kăn; kən when unstressed)
aux.v. past tense could (ko͝od)
1.
a. Used to indicate physical or mental ability: I can carry both suitcases. Can you remember the war?
b. Used to indicate possession of a specified power, right, or privilege: The president can veto congressional bills.
c. Used to indicate possession of a specified capability or skill: I can tune the harpsichord as well as play it.
2.
a. Used to indicate possibility or probability: I wonder if my long lost neighbor can still be alive. Such things can and do happen.
b. Used to indicate that which is permitted, as by conscience or feelings: One can hardly blame you for being upset.
c. Used to indicate probability or possibility under the specified circumstances: They can hardly have intended to do that.
3. Usage Problem Used to request or grant permission: Can I be excused?
Click to expand...
Click to collapse
Going by the above, in the most cases I would suggest the answer would be "yes"
Thanks to all those who posted. Mine is quite similar to you guys, very slightly raised. I guess ill keep an eye , if its get worse then go for replacement.
I just took mine back yesterday to T-Mobile store and had it replaced. Mine was slightly raised at store then when I got home and set it up and actually played a few games I decided to take the back off because I felt dampness on my right hand and was confused. Thought maybe it was sweat, but to my surprise when I took case off the back panel had a huge gap/bulge right around the volume buttons.!? But what really freaked me out is the liquid that was coming out of it as well. I managed to push the panel back down and as I was doing this this liquid was oozing out from that whole side. I immediately call T-Mobile store where I purchased it and was told not to use the device and turn it off and don't charge it.
When I took device to store they where vary concerned and the rep. Actually called a rep. At Motorola about the situation. At least that's what the sale rep. At T-Mobile said. They immediately gave me a new device and a free case / cover for the phone and sent me on my way.
I don't know what the rep at Motorola told the sale rep. But he did say they are taking a serious look at this issue. It seems to be a battery issue and some batteries are actually bursting. IDK but I have a new one now with no issues and love this device.
Sent from my Nexus 6 using XDA Free mobile app
Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?
This means most of the devices have this back panel issue. Mine is 64GB one, so its not just 32GB that have the issue
I just called Tmo and they were very helpful and after 5 minutes of hanging up the phone they had shipped a new-brand device (as he told me they will). and i have to ship them the defective device. they also credit my account 10$ for me to ship the device
it should arrive tomorrow i hope the new one will be OK
prestige2 said:
Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?
Click to expand...
Click to collapse
I would return as soon as possible if your seeing any gaps in back panel. I not only had a bulge in mine but also had a mysterious liquid coming out of it. I know its hard to believe ,I wish I would have taken a picture but I didn't. Trust me just return it for another device.
Sent from my Nexus 6 using XDA Free mobile app
I have something similar however its very minor. If I push with my nail it maybe moves 0.5mm
Mine looks like this http://images.anandtech.com/doci/8687/IMG_0152.JPG
I replaced my back cover when they became available on ebay because there were some scuffs from the factory and the covers were only about $8. The new one is raised slightly. You can push it down but it raises back up over time. I would imagine any replacement will do the same until they address the adhesive on the back,
I have Jump, and due to a loose home button, ordered a replacement S6 from TMobile yesterday at about 3:30. It was confirmed that it was in stock and I would get it today. I got a tracking number for UPS, but it only says its received the order to be processed, it hasn't been given to UPS yet. Is this typical of UPS? Not updating the info? Or is it more likely TMobile dropped the ball and still hasn't given it to UPS yet?
That's normal. Tracking info sometimes take longer to get updated.
stevessvt said:
I have Jump, and due to a loose home button, ordered a replacement S6 from TMobile yesterday at about 3:30. It was confirmed that it was in stock and I would get it today. I got a tracking number for UPS, but it only says its received the order to be processed, it hasn't been given to UPS yet. Is this typical of UPS? Not updating the info? Or is it more likely TMobile dropped the ball and still hasn't given it to UPS yet?
Click to expand...
Click to collapse
I have seen ups slack on updating info many times but getting an order next day placed that late may be pushing it. I have not had this particular experience with tmo though
Droidmissionary said:
I have seen ups slack on updating info many times but getting an order next day placed that late may be pushing it. I have not had this particular experience with tmo though
Click to expand...
Click to collapse
I'm just wondering if it didn't actually ship yesterday, I would think it would have been at least showing it in UPS's hands by now.
FYI OP I'm sure your new phone will also have a loose home button and if its not loose, it will become loose eventually.
shook187 said:
FYI OP I'm sure your new phone will also have a loose home button and if its not loose, it will become loose eventually.
Click to expand...
Click to collapse
This thing was/is really wobbly, and its not reading my thumb print but maybe 20% of the time, but yeah, I know it'll loosen up somewhat over time, but it shouldn't be like this at 3 weeks old.
I called TMo and they said UPS pick up is at 8pm, more than enough time for it to be picked up yesterday, and they don't know why it wasn't given to UPS. So they are filing paperwork trying to figure out just where it is right now.
stevessvt said:
This thing was/is really wobbly, and its not reading my thumb print but maybe 20% of the time, but yeah, I know it'll loosen up somewhat over time, but it shouldn't be like this at 3 weeks old.
I called TMo and they said UPS pick up is at 8pm, more than enough time for it to be picked up yesterday, and they don't know why it wasn't given to UPS. So they are filing paperwork trying to figure out just where it is right now.
Click to expand...
Click to collapse
Yeah mine was really bad as well, my new one is rock solid. Had the new one since the 14th but I did it through a store and got a brand new unopened one on the spot. Took all of ten minutes from the time I walked in the door.
ThePagel said:
Yeah mine was really bad as well, my new one is rock solid. Had the new one since the 14th but I did it through a store and got a brand new unopened one on the spot. Took all of ten minutes from the time I walked in the door.
Click to expand...
Click to collapse
Yeah,....I contemplated too long, and then got too busy. Oh well, it is what it is. Except I scheduled the delivery for today so I could get it on my day off.....
UPS system updates as soon as the driver signs the pickup manifest. If it hasn't updated, they didn't get it.
FWIW : My S6 with a build date of 04/03/15 was HORRIBLE in comparison to my 05/04/15 phone. Ratting buttons, insane battery drain, etc. New phone displays none of those problems.
I too exchanged at a T-Mobile retail store, since that's where I originally purchased the device
I have received about 3 replacements for my GS6 and the first one was new but had a loose home button see in had a home button stop workin and was loose and thee chamfered edges were badly scratched the b ew in just got is brand new looks brand new and has not problems knock in wood at all
tmobile s6 issues
when i got my s6 the back button was an issue, sometimes it didn't respond that wasn't a big deal so i kept it. then i started having phone calls where there was no audio so i had to drop the call and call again. and a week ago the screen would freeze and couldnt open any app or slide between windows, but i could open the camera with double tap on home and open the notification window but thats it and had to reset. then last night for some reason the back button was stuck, is there even an actual button to get stuck? everything app i open would exit after a few minutes and started getting shorter to a few seconds. factory reset the phone twice and couldnt get past initial setup because of all the back button spamming.
before the back button failure i did order replacement which should get here on the 9th. hoping that has no issues cause so far my Tmobile experience is not going well. phone issues, signal issues. support issues, all i get from support are links to tmobile support website. stuff i already read through before i talk to support.
Synyster06Gates said:
UPS system updates as soon as the driver signs the pickup manifest. If it hasn't updated, they didn't get it.
FWIW : My S6 with a build date of 04/03/15 was HORRIBLE in comparison to my 05/04/15 phone. Ratting buttons, insane battery drain, etc. New phone displays none of those problems.
I too exchanged at a T-Mobile retail store, since that's where I originally purchased the device
Click to expand...
Click to collapse
How do you see the phone's build date? I've heard other people state that their battery life is awful and some state that it's the best ever. My battery life is kinda "meh", but getting better with newer ROMs... I honestly am not sure if my placebo effect or my phone happens to be one of the good ones or if 2-3h SOT with 1-2 days on XtoLite (sp) is only because of the ROM.
psych0r3bel said:
How do you see the phone's build date? I've heard other people state that their battery life is awful and some state that it's the best ever. My battery life is kinda "meh", but getting better with newer ROMs... I honestly am not sure if my placebo effect or my phone happens to be one of the good ones or if 2-3h SOT with 1-2 days on XtoLite (sp) is only because of the ROM.
Click to expand...
Click to collapse
The date was on the box my phone came in. Idk if it's really the build date or when it arrived to T-Mobile.