I've been tracking my Nexus 5 for delivery today. And at 3:32pm it was delivered to my home and left at the front door.
At 3:45pm (there's a delay till it shows up on the website) I noticed it was delivered and called home.
Person at home was home since 1pm and I asked them to check the front door, nothing is there, checked the mailbox, nothing is there. Looked around the house, nothing is there!
When I got home, I checked my neighbors, nope, nothing there either
IT'S FREAKING NOT THERE.
I call UPS, they said to call the shipper to initiate investigation.
I asked if they can call the local warehouse to contact the driver, nope can't do that, gotta have the shipper initiate investigation (they used to do this a long time ago).
I call Google and they're forwarding it to Lost / Stolen department. They will investigate and if they find it lost they will disable the device/IMEI and issue me a refund.
No idea how long this will take, when I'll get my money back, and when I'll be able to order another one! It's out of stock for a freaking month!
I'm so pissed. I freaking hate UPS. This isn't the first time they've lost my packages, and hell, I've received other people's packages too from several houses down!
/rant
Update Day 2: Nothing new other than Google confirming the investigation.
It didn't show up magically the next day like others have had happen, but I did order a case for it from Amazon and it shipped 2 Day UPS and it arrived today just fine. Unfortunately I wasn't hope to talk to the driver.
Thought I'd post some screenshots of the emails I've received from Google (POST #47: http://forum.xda-developers.com/showpost.php?p=47167296&postcount=47 )
UPDATE 3: Yesterday I put in an order on the Play Store for another Nexus 5, it says 2-3 weeks and today I got shipping confirmation. Maybe the person investigating my case put it through faster?
Shrug, anyways I have this one being shipped to my work.
Still no more word from Google about the investigation yet, hopefully I get a refund.
UPDATE 4: UPDATE: My dad just texted me saying a package from Kentucky arrived early this morning. 3 days after the day it was supposed to be delivered. Tracking info still showed Monday as the delivery date.
I don't know the condition of the package if it was opened or relabled or anything. Will update once I go pick it up.
FINAL UPDATE 5!!!!!!
So, like I said previously, my dad told me when he left this morning at 8:15am for work, this package was magically on the front door.
I came and got it from him and check this out:
The original brown shipping box IS NOT SEALED, there is NO tape securing the box!
I just got my 2nd Nexus 5 delivered to my work today and it definitely has a tape that seals the brown shipping box.
So then I open the brown shipping box and the Nexus 5 box and my receipt is there, I slide open the Nexus 5 box sleeve and look at the white box the phone is in.
I flip it over and the 2 white tape that keeps it closed IS PEELED OFF AND PUT BACK ON! UPS person DEFINITELY opened it up and thought it was a quick score, then maybe someone investigated and he delivered it early in the morning!
The phone looks ok, the original screen protector is still on there and doesn't look molested.
Doesn't matter, I'm going to call Google and return this one, since I the 2nd one I ordered came to work and I've already set that one up.
Crazy few days here and yep, I still hate UPS.
nxt said:
I've been tracking my Nexus 5 for delivery today. And at 3:32pm it was delivered to my home and left at the front door.
At 3:45pm (there's a delay till it shows up on the website) I noticed it was delivered and called home.
Person at home was home since 1pm and I asked them to check the front door, nothing is there, checked the mailbox, nothing is there. Looked around the house, nothing is there!
When I got home, I checked my neighbors, nope, nothing there either
IT'S FREAKING NOT THERE.
I call UPS, they said to call the shipper to initiate investigation.
I asked if they can call the local warehouse to contact the driver, nope can't do that, gotta have the shipper initiate investigation (they used to do this a long time ago).
I call Google and they're forwarding it to Lost / Stolen department. They will investigate and if they find it lost they will disable the device/IMEI and issue me a refund.
No idea how long this will take, when I'll get my money back, and when I'll be able to order another one! It's out of stock for a freaking month!
I'm so pissed. I freaking hate UPS. This isn't the first time they've lost my packages, and hell, I've received other people's packages too from several houses down!
/rant
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Wow that sucks
I think another guy had his package stolen as well. I guess that's an advantage of living in apartments. There's always someone to sign and keep your packages.
It could have been delivered to someplace other than your immediate neighbors.
I just moved into this house a year ago on the North end of a street and all of my FedEx packages for the first 2-3 months went to the South end of the same street, to the same house number.
Thankfully that neighbor was kind enough to bring them to us - but the point is, who knows. **** happens. You have no way of knowing if UPS is "stealing" your phone.
ack154 said:
It could have been delivered to someplace other than your immediate neighbors.
I just moved into this house a year ago on the North end of a street and all of my FedEx packages for the first 2-3 months went to the South end of the same street, to the same house number.
Thankfully that neighbor was kind enough to bring them to us - but the point is, who knows. **** happens. You have no way of knowing if UPS is "stealing" your phone.
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UPS isn't "stealing" it. Another user on here had his package actually stolen by someone since Google is being cheap and doesn't require a signature.
Lesson learned. Good reason to always ship to work or a mail box at a ups store
aooga said:
UPS isn't "stealing" it. Another user on here had his package actually stolen by someone since Google is being cheap and doesn't require a signature.
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I was required to sign for my package.
I hope I have to sign for my package also. And I live in SoCal myself..Specifically San Diego. But it's just sad that people have to do this all to others. Hopefully Google can send you out a replacement device ASAP, if not, the refund.
maybe the person who u live with is hiding it from u
and this is why I pick up expensive packages at the UPS sorting facility downtown
Sorry to hear about your loss nxt Hopefully everything will work out.
kurbstar said:
and this is why I pick up expensive packages at the UPS sorting facility downtown
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I did the same thing:
"As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days."
Some times they leave them in our garage. Fooled me at least once.
UPS has done this exact same thing to me before but delivered it the next day. So even though it showed delivered at my front door the UPS guy showed up the next day with the package.
Not sure how often this happens but it may be a possibility for you.
This sucks, but is also why I have everything important delivered to my job.
UPS is the only company I know that will leave an item regardless of value or size anywhere.
aooga said:
Wow that sucks
I think another guy had his package stolen as well. I guess that's an advantage of living in apartments. There's always someone to sign and keep your packages.
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Depends on the apartment. UPS often parks on the other side of the street of my apartment, waits there a few min. They then update the delivery saying no one was home and then drive off. Hopefully this doesn't happen tomorrow when my phone is supposed to come. It's really annoying.
Lol i have shipped with usps and they stole like 3 packages from me ... after i left the store no further status came up on them they were cell phones i sold on ebay.
So i left an active wireless cam inside to ship i told them specifically to be careful because the package inside was very expensive.
They opened it .... had a battery pack inside and saw all there faces from my car ... recorded. reported, they all got fired. still lost 3 packages.
UPS ran to my front door, put it on the steps, and hit the doorbell and left...luckily I planned to camp the front door all day waiting for them ::silly:
Lost
Same thing happened to me, UPS says the delivered my nexus 5, however no nexus 5 ever was placed on my front door step. I had been waiting all day, never left the house. The worst part is Google says they will blacklist the device then eventually issue me a refund. I have to go through the process and reorder through the play store and wait the 4-6 weeks.
Exel said:
I was required to sign for my package.
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I didn't have to sign
Jaxidian said:
I didn't have to sign
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The guy even asked what my last name was.
If google wants they can find who has it because it has the imei number and whoever will use it will have to sign in with gmail account.
Related
Hey guys just passing along my horror story from the Google Play Store. So I pre-ordered my Nex7 on June 29th cool, got it on July 17th. Opened it up and started charging it. It doesn't accept a charge from the included charger, or so I tried 3 other chargers no go, tried from my computer to the tablet and it lets me access the internal storage like it should but alas, no charging. Factory reset no go, long story short I'm not a Android noob my any means and tried everything because honestly who wants to mail back their new toy? Called support waited on hold for a little over an hour which was expected because I'm sure a ton of people were calling asking where theirs as at so it is what it is. So it gets sent to the "Internal" team for RMA and exchange and they will Email me my UPS stuff. So 4 days later I get the email (July 21st) and I ship it back on the following Monday (July 23rd) and order the new one the same day which the pre-authorized my card for the 249.99 in case I never send back my original makes sense ok. Normally the new one is mailed out in 3 days or so. So Thursday (July 26th) rolls around and Google gets my old tablet and mine still hasn't shipped. So finally on Monday (July 29th) I call to ask if something is wrong or whatever because I still haven't seen anything on my replacement tablet and I get the explanation of it's "Stuck" and the "Internal" team is looking into it. So at that point I'm curious what stuck actually is? I've sent in my old one and it was received and I've ordered my new one with was pre-authorized. She didn't know but assured me I'd get an email VERY soon on it. So fast forward to today (August 13th) I've called once a week to inquire about it and I'm still being polite about it because I've had to work customer service when I was younger and I know these poor people get freaked out on by tons of callers even though they didn't do anything wrong. Today I was told that apparently the ENTIRE internal team was in a meeting until noon today (Right?) and the CSR I talked to today would personally talk to a few of them because it's been 3 weeks since I put in my order for a replacement and it SHOULD take roughly 3 day (I'm not holding my breath).
So basically I'm failing to see the problem here. They received my old one, they've charged me for a new one, but it hasn't been sent. I'm not understanding why it takes 3 weeks to solve this problem on my it's "Stuck" when it should take about 30 seconds to look at my account and see everything is as it should be and send the new one.
On a side note I never activated it on my account so it's not like there's a $20 credit they're trying to sort out or anything it's all about as strait forward of an exchange as you can get. I've already purchased a Nexus 7 from Sams Club (Before mine ever came in the mail) and this one was suppose to be for my girl friend and now she's mad because she loves mine and wants her own. I doubt even if this gets resolved today I'll ever buy from them again and if it doesn't get resolved I guess I'll return it and drive 10 minutes to Walmart and buy one.
Sorry if it seems like a rant but I figured I'd just share my current experience with the Play Store.
why not just ask google for a refund and buy it locally?
neotekz said:
why not just ask google for a refund and buy it locally?
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he'll wait a long, long time for his money back if he does that. Day 15(in terms of business/working days) since i refused delivery of my tablet and still no refund in sight.
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
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Rofl I love your messages
neotekz said:
why not just ask google for a refund and buy it locally?
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Click to collapse
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
Clienterror said:
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
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I'm not super stressed about it, but having £168 of my money taken away from me for almost a month, for an item i technically never even received is beyond a joke really.
I refused my order from the Play Store as instructed by Google when they wouldn't let me cancel. A month on and I'm still waiting for my refund.
Sent from my Nexus 7 using Tapatalk 2
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
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Where did you get a summary of your inquires like that? I would love to see mine.
I have been waiting since July 24 for my refund I phone them and they don't seem bothered what a bunch of jokers google you are the worse company of 2012 in my books.
maw230 said:
Where did you get a summary of your inquires like that? I would love to see mine.
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It's the Google Wallet transaction page.
I had a very similar experience with Logitech, and after I sent a formal written complaint they sent me a free G700 gaming mouse ($100 value).
I'd recommend actually reaching out to Google in a formal and professional manner. See if you can find the email address for a customer service member, or someone a little higher up the food chain.
I ordered the Nexus 4 10 days or so ago for my wife for Christmas and i finally got the email that it was shipped yesterday.
To my surprise and stupidity at the same time, i didnt realize that i should have called UPS and have them hold the item for me. Instead it was delivered at my house without anyone being there!
Next thing you know i get home and the phone is gone and a yellow pages book was on my porch.
I checked the tracking and to my surprise it said Delivered: Front porch.
Now i ask, shouldn't there be a signature confirmation on an expensive item like this and why did the damn UPS delivery guy dropped it at my porch instead of leaving a door tag.
The good thing is that i called Google right away and they will issue a refund and they are disabling the phone.
What sucks the most though is that it was suppose to be a gift
Just thought i vent and give you guys a warning so you dont repeat my mistake.
Mine required a signature when they delivered it.
Sent from my Nexus 7 using xda app-developers app
There was no signature needed for mine either, just left on my porch, but I was home and heard the storm door open.
Sent from my Nexus 4 using xda premium
Did you mean Nexus 4? Yeah..makes me a bit frazzled they leave $$$ stuff like this 'unprotected'. One of the reasons I love Amazon, they always make good on 'stolen' deliveries. :|
That sucks man ;(. Good thing Google is issuing a refund!
They asked for my signature when it got here. Hmmm
Sent from my Nexus 4 using xda app-developers app
Sorry to hear about yr lost...
My UPS guy did ask for my signature
That sucks. That sucks. In my case, someone is usually around to pick it up when they leave it on the porch. My concern is the UPS guy trying to get a signature and no one at home can hear the door bell, leaving me to wait the next day or have to go to the depot later in the evening.
An AmazonLocker type arrangement is the best for those us without a front desk to take packages. In some areas the USPS has a similar locker in testing called GoPost and they now accept UPS packages; but I wouldn't know what to do if the package actually required a signature or some other snafu were to happen, so I haven't try it.
I hope you can get some recourse or compensation for the loss!
Bummer. My condolences. I dont see how other buyers can learn from this though....not much we can do differently. Either way, for this reason, google agrees to cover the cost of a replacement phone, and they fight it out with courier. Was same with nexus 7 shipping.
Sent from my GT-P5110 using xda premium
I was amazed when UPS left 2 different deliveries of N4's on my front porch plus a N7 all at different times without a door tag or sig. First time I've had an electronics delivery over 100.00 that was just left there like they did.. They really should require a sig or something.. Sorry to hear that happened to you.. I hope you go after the YP delivery people and get someone busted.
Its the drivers discretion to leave the package or leave a slip
I always stick a note on my door to call me before leaving the package at the door
Are you sure it was delivered to the right house? It's holiday time and there are a lot of temp drivers or drivers on new routes. I had this happen a few years ago and it turned out the new driver brought it to the wrong house. I actually stopped a UPS driver from bringing my S3 to a wrong house as well, luckily I went home on lunch and saw him walk with a box to my neighbors. I was like ***** that looks like mine! It was!!!!
Man, that sucks.
In the UK, we don't really have this culture of 'leaving it on the front porch'. Royal Mail, UPS etc either hold it and you collect it, organise a redelivery, or put it a safe, locked and secure place (if you organise one with the delivery man/company beforehand).
Hope you can get Google to send you another!
Same experience on Nexus 7
Sofitos said:
I ordered the Nexus 4 10 days or so ago for my wife for Christmas and i finally got the email that it was shipped yesterday.
To my surprise and stupidity at the same time, i didnt realize that i should have called UPS and have them hold the item for me. Instead it was delivered at my house without anyone being there!
Next thing you know i get home and the phone is gone and a yellow pages book was on my porch.
I checked the tracking and to my surprise it said Delivered: Front porch.
Now i ask, shouldn't there be a signature confirmation on an expensive item like this and why did the damn UPS delivery guy dropped it at my porch instead of leaving a door tag.
The good thing is that i called Google right away and they will issue a refund and they are disabling the phone.
What sucks the most though is that it was suppose to be a gift
Just thought i vent and give you guys a warning so you dont repeat my mistake.
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I have same experience for Nexus 7 8GB in July. I am just lucky to trace the delivery and call my friend to ask her to test the tablet for me but she said she did not receive the tablet. She run downstair and find my Nexus 7 is on door porch too. UPS guy did not do any call my friend. This is very poor service of UPS.
uberNoobZA said:
Bummer. My condolences. I dont see how other buyers can learn from this though....not much we can do differently.
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Make sure someone is at the delivery address on the day that the package is arriving. If no one can call them up and tell them to hold the package till another day or change the delivery address to where someone can receive it (if they let you do that).
Sent from my Nexus 4 using Tapatalk 2
Hmm mines require a signature. If no one is home, then they leave a notice. Different policies based on where you live.
Sent from my Nexus 4 using xda premium
Not true I live in U.k I have had stuff left in my recycling box out front.
If you sign up for UPS MyChoice you are able to leave special instructions for the driver. They have no clue what they are delivering, nor it's value and it's sad that they use their own discretion to leave it or not. I live in a large apartment complex and have seen packages just left at peoples doors, where anyone could just walk by and pick it up.
Sent from my Nexus 4 using xda premium
I was required to sign, too. Actually, they didn't even ring the intercom, and just left the note. Called UPS and made them come back with my N4 xD
People must not order many things online, that is how UPS/Fedex works, it is up to the driver to deem your neighborhood safe enough to leave packages at the door.
Signature confirmation is an extra charge and Ive never ordered anything that had it, because its a bad idea, packages are delivered when most people are at work so things will get returned all the time as undeliverable. The only ones who do that are ebay sellers to protect themselves, not you.
So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.
While that does suck, Google has SUPERB customer service and you have nothing to worry about; except a slightly longer wait than you might have desired. UPS also is usually really good, so if a theft/loss did occur on their part, I'm sure they'll take care of you as well.
I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk
Oathkeeper1212 said:
I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk
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Did you contact UPS/Google?
Melamunna said:
Did you contact UPS/Google?
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Yes I did. Just have to wait for them to investigate and I'll reorder.
Sent from my iPhone using Tapatalk
http://forum.xda-developers.com/showthread.php?t=2512472
I ordered my 32gb last night and got it today... (next day shipping) Sorry for your bad luck!
Sent from my Nexus 5 using XDA Premium 4 mobile app
Request google to not use ups next time
Sent from my Nexus 5
dicecuber said:
Request google to not use ups next time
Sent from my Nexus 5
Click to expand...
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Been there done that on Nexus 4...no can do. The stockpile is in UPS Wotldport Louisville: http://en.m.wikipedia.org/wiki/Worldport_(UPS_air_hub)
Sent from my Nexus 5 using Tapatalk
daudster said:
So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.
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... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter
Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP
LifeInAnalog said:
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter
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That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.
daudster said:
That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.
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... Ok, so phoning UPS is definitely the first step right? Even though they won't do anything, they need to confirm that it's missing. Only after its confirmed missing, phone Google.
Will start the process in the morning I guess. Sheesh... What a let down.
1LifeInAnalog on Twitter
Yes. Call ups to confirm missing/stolen phone. Then call Google and launch a missing phone investigation.
Sent from my Nexus 4 using Tapatalk
Sorry that happened to you.
I Could not wait for my Nexus so I went to T-Mobile and paid a bit extra but got mine that day.
Sent from my Nexus 5 using Tapatalk 2
The exact same thing happen with me and my wife's dooney and Burke purse...I think UPS stole it too ... the tracking said out on delivery for like 5 days
Sent from my Nexus 5 using xda app-developers app
Stealing phones is pretty stupid thing to do since Google can easily block stolen phones from network use
Sent from my Nexus 4 using Tapatalk
md1008 said:
Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP
Click to expand...
Click to collapse
Isn't the fault on your part as well?
Sent from my Nexus 5
Solutions have been given
Contact UPS, then contact Google. Google should have insured the package for its worth
Good luck
Thread closed
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
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That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
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Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
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When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
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I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
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My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Durham NC, had some!
Sent from my SM-N930T using Tapatalk
Had it delivered to my local FedEx drop in Shaws. It was supposed to come tomorrow but I received a notification it arrived today.
After work I drove to shaws to pick it up and the clerk " oh long story short the driver took your package back and said he'd deliver it to you." The clerk said he opened it by mistake because he didn't see any labels and thought it was supplies for the store. The driver was still there and said I'll deliver it to the customer's house.
What an idiot, why would the driver take it back and say oh I'll deliver it to his house. Obviously I Don't want it to be delivered to my house. Why not just leave it there and tape it back up and just say sorry I thought it was store supplies.
I called FedEx and they keep saying it says ready for pickup at that location. Well I told you a bunch of times it's not there.
They are going to investigate it. Driver probably wanted the McLaren gear lol.
worldsoutro said:
Had it delivered to my local FedEx drop in Shaws. It was supposed to come tomorrow but I received a notification it arrived today.
After work I drove to shaws to pick it up and the clerk " oh long story short the driver took your package back and said he'd deliver it to you." The clerk said he opened it by mistake because he didn't see any labels and thought it was supplies for the store. The driver was still there and said I'll deliver it to the customer's house.
What an idiot, why would the driver take it back and say oh I'll deliver it to his house. Obviously I Don't want it to be delivered to my house. Why not just leave it there and tape it back up and just say sorry I thought it was store supplies.
I called FedEx and they keep saying it says ready for pickup at that location. Well I told you a bunch of times it's not there.
They are going to investigate it. Driver probably wanted the McLaren gear lol.
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Yeah, he was going to nick it and you caught him out.
Opened it buy mistake?
That's immediate dismissal at Royal Mail
worldsoutro said:
Had it delivered to my local FedEx drop in Shaws. It was supposed to come tomorrow but I received a notification it arrived today.
After work I drove to shaws to pick it up and the clerk " oh long story short the driver took your package back and said he'd deliver it to you." The clerk said he opened it by mistake because he didn't see any labels and thought it was supplies for the store. The driver was still there and said I'll deliver it to the customer's house.
What an idiot, why would the driver take it back and say oh I'll deliver it to his house. Obviously I Don't want it to be delivered to my house. Why not just leave it there and tape it back up and just say sorry I thought it was store supplies.
I called FedEx and they keep saying it says ready for pickup at that location. Well I told you a bunch of times it's not there.
They are going to investigate it. Driver probably wanted the McLaren gear lol.
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How could the clerk claim no labels on a FedEx package?
Driver and clerk trying to steal.
tech_head said:
How could the clerk claim no labels on a FedEx package?
Driver and clerk trying to steal.
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One covering for the other, seems like pure theft to me.
yeah mine was delivered yesterday here in michigan, and it was in brown box that was inside the fedex shipping bag, so if they cut the bag open, and the brown box isn`t taped shut , inside the fedex bag.
2003vstrom said:
yeah mine was delivered yesterday here in michigan, and it was in brown box that was inside the fedex shipping bag, so if they cut the bag open, and the brown box isn`t taped shut , inside the fedex bag.
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FedEx office do have a bunch of cameras in the store if you end up demanding tapes etc. I used to work there.
I wouldn't doubt driver/clerk trying to be slick
Sadly nothing new this time of year.
I literally just bought a 128GB Red Iphone XR last week for my spare phone and UPS marked it delivered at my front door (even though signature confirmation was required), but not a single UPS truck even drove down my street the entire day it was supposedly delivered. I have 24 hour surveillance cameras/DVR, and thank God for them...
jasons1004 said:
FedEx office do have a bunch of cameras in the store if you end up demanding tapes etc. I used to work there.
I wouldn't doubt driver/clerk trying to be slick
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Also a note to the OP.
FedEx has an issue you do not.
Since you never took delivery of the phone and now they can't find it.; contact OnePlus and have them deal with it and send you a new phone.
You have no contract with the carrier. Your contract is with OnePlus and that contract specifies that they get a phone to you for the money you paid. It could get stolen by FedEx or someone else 30 times. That is their problem and they still owe you a phone.
Call them again. If they can't find it. have OnePlus send you another phone.
tech_head said:
Also a note to the OP.
.
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Correct. Your first contact should be one plus they will open a ticket or whatever with FedEx and send you new phone.
More Like Stole!!
worldsoutro said:
Had it delivered to my local FedEx drop in Shaws. It was supposed to come tomorrow but I received a notification it arrived today.
After work I drove to shaws to pick it up and the clerk " oh long story short the driver took your package back and said he'd deliver it to you." The clerk said he opened it by mistake because he didn't see any labels and thought it was supplies for the store. The driver was still there and said I'll deliver it to the customer's house.
What an idiot, why would the driver take it back and say oh I'll deliver it to his house. Obviously I Don't want it to be delivered to my house. Why not just leave it there and tape it back up and just say sorry I thought it was store supplies.
I called FedEx and they keep saying it says ready for pickup at that location. Well I told you a bunch of times it's not there.
They are going to investigate it. Driver probably wanted the McLaren gear lol.
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Click to collapse
lol..thats funny..u couldnt be more blatant in that..lets see..driver opens package..drivers sees mclaren 6T..driver takes 6t..driver says oh he'll jus deliver it to buyers house...driver then gets investigated and says well i delivered it to said address i dont kno what happened..hmmm..call me cynical but i'd say sounds like he knos the system and they prolly cant prove it...cause think about it..lets jus say it was delivered and sum crackhead is a package thief and he sees it delivered hmm...real scenario..it does happen..but he opened the package so he obviously saw the contents..thats where my finger would be pointed though on this one..well at least its out of ur hands but i feel ya, you want ur phone..Good Luck hope it got sorted out