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About a week ago my D4 started to randomly shut off. Opening the keyboard, using Dolphin, or just sitting in my pocket. I am unable to turn it back on without plugging it in to a charger, like it needs a jump or something. Once it fires back up, it says I have plenty of battery. The only other thing I see is when I plug it in but don't turn it on, it says it has 0-5% battery. It is rooted with safestrap and Eclipse installed but I've been running the stock version because some things weren't working quite right in Eclipse. Iv'e seen some posts say it could be a battery problem. Others say to factory reset or SBF. I'm going to give these a try but does anyone else have any ideas? I bought it off ebay a month ago and I'm worried they might not honor the warranty being purchased second hand. Luckily I still hadn't sold my trusty D3, but I dowant to get the D4 back in operation.
I've seen this problem with a few other of my older keyboard phones and it was always a hardware issue. I bet a ribbon has pressure applied to it so that the system briefly doesn't detect a battery...
xredjokerx said:
I've seen this problem with a few other of my older keyboard phones and it was always a hardware issue. I bet a ribbon has pressure applied to it so that the system briefly doesn't detect a battery...
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I figured something like that. Weird thing is every once in a while if I plug it in to the charger it will show 5% battery, then go up to 10% after about 20 minutes, then suddenly shoot up to 100%. The phone would work fine off the charger for about a half hour then die, rinse and repeat. So it is charging but only like 5% then it will show 100%. I'm probably just going to bring it in and hopefully get a replacement.
Well I ended up calling Verizon and they are going to send a replacement, no questions asked. Apparently it doesnt matter if you bought the phone second hand, they will still honor the warranty (or I got just the right CSR). Case closed.
Really? They told me to f* off last time I called about warranty off a phone from cl... lol
I was guessing they were going to tell me to F off as well since most people were saying that's what they do when you try to get a warranty replacement on a second hand phone. It was literally the best experience I've ever had calling any customer service line. Told him my phone wouldn't stay on, he said he was going to talk to an engineer, next thing I know he's asking for my address. Win!
interesting.. will call tomorrow (my earpiece speaker crackles) >_>
Just got to get the right person to answer. My guy actually sounded like he was based in the US, not Kazakhstan. I told the person on the phone my story and that I had already gone to an authorized retailer (which I did) and that my phone wouldnt stay on. Put me on hold for a minute, came back and said were going to get a warranty replacement out. What may have helped is that I had my D3 active on my line and D4 was deactivated, so maybe they couldnt look up the info that would flag it as not from original buyer.
xredjokerx said:
interesting.. will call tomorrow (my earpiece speaker crackles) >_>
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Mine does this too. Not all the time, just enough to irritate me. I've been putting off calling in to get a replacement because I'm worried whatever they send me will have more problems than just a crackling ear piece.
kwyrt said:
Mine does this too. Not all the time, just enough to irritate me. I've been putting off calling in to get a replacement because I'm worried whatever they send me will have more problems than just a crackling ear piece.
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My old one crackles as well. I"ll let you know if the new one does, comes in tomorrow.
any update on this??
my rear speaker is clicking during certain music outputs, like when I'm playing Lane Splitter
xredjokerx said:
any update on this??
my rear speaker is clicking during certain music outputs, like when I'm playing Lane Splitter
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Whoops forgot to update. New phone definitely has less crackle. Old one was very noticeable, new one has little to no crackle. Only thing was it wasn't updated when I got it, had to manually go in and have it update to 219. I don't use the rear speaker very often but I don't remember it having a cracking sound. All in all there are no issues with it
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
WhyDroidWhy said:
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
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Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
Airman1947 said:
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
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I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
WhyDroidWhy said:
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
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Ah, ok. Well, that's still pretty crazy that it happened. Sorry for the delayed response, but anyway glad to hear that you've got a new one on the way, and a new case coming too.
Yeah, I'm the same way. I got the D4 cuz I really like having a keyboard. Unfortunately, it looks like it may be the last keyboard phone to come out for a while, if ever. But on a sidenote, a lot of the newer phones with big screens have really good touchscreens that I think wouldn't be so bad to type on. My girlfriend's GS3 is awesome. I think I could get used to it. And even if you get touchscreen only phone, I do believe that there are a number of third party keyboards you can buy that will plug into the phone. That will probably be the way to go in the future.
I bought a S2 recently from ebay and it turns out it has a burn in, or what it appears to be, on it. Even the seller apparently didn't know about it, but I got a partial refund so its OK. Now, my question is, how can I get rid of it, if that's possible? I tried screen burn in tool for quite a long time now (5 hours) and I think it did... something. Or maybe be only answer it to replace the screen or something? The burn in isn't such a big problem and I can live with it, but it would be nice if I would be able to get rid of it. Any help is appreciated.
PS. By accident I wrote in the Galaxy S forum not S2... Meh, the problem still applies so I will just leave it here. If a mod wants, please delete it from here. I wrote in the S2 one as well.
I got my GSM Dev Edition last week and in the last few days I've noticed dark, asymmetrical streaks that almost look like scratches or claw marks in the bottom left quarter of the screen. These only show up on dark blue/gray backgrounds (such as the dialer and settings screens) and in low light - such as in the dark - I noticed it when i play around with it in watching TV in bed. I cleaned the display thoroughly to rule out dirt and oil, and I also noticed the marks don't show up in screenshots. My wife has a Verizon Moto X, and she doesn't have the streaks, but I did notice a few dark dots/spots that appear in similar situations.
I called Motorola, and even though I unlocked the bootloader, they will give me an RMA and evaluate the phone, but I'd have to ship it and then wait 7-10 business days to get it back. I was hoping they might say they'd just exchange it so it'd be a quicker process.
Is anyone else noticing something like this, or notice it now that I've pointed it out (sorry!)? Since I dropped close to $700 on this phone, it should be perfect, so it's hard to "unsee" it now even if it is borderline (or flat-out) nitpicking. But it doesn't affect functionality or even viewing in normal lighting, it doesn't show up on any other colored screens, and I really don't want to have to send my phone away and be without it for probably 3 weeks minimum. I've never had an issue with any phones or devices before where I've had to send them back for warranty repair or evaluation. Anyone have any advice or thoughts on this? Is it worth my time? Thanks!
mohlsen8 said:
I got my GSM Dev Edition last week and in the last few days I've noticed dark, asymmetrical streaks that almost look like scratches or claw marks in the bottom left quarter of the screen. These only show up on dark blue/gray backgrounds (such as the dialer and settings screens) and in low light - such as in the dark - I noticed it when i play around with it in watching TV in bed. I cleaned the display thoroughly to rule out dirt and oil, and I also noticed the marks don't show up in screenshots. My wife has a Verizon Moto X, and she doesn't have the streaks, but I did notice a few dark dots/spots that appear in similar situations.
I called Motorola, and even though I unlocked the bootloader, they will give me an RMA and evaluate the phone, but I'd have to ship it and then wait 7-10 business days to get it back. I was hoping they might say they'd just exchange it so it'd be a quicker process.
Is anyone else noticing something like this, or notice it now that I've pointed it out (sorry!)? Since I dropped close to $700 on this phone, it should be perfect, so it's hard to "unsee" it now even if it is borderline (or flat-out) nitpicking. But it doesn't affect functionality or even viewing in normal lighting, it doesn't show up on any other colored screens, and I really don't want to have to send my phone away and be without it for probably 3 weeks minimum. I've never had an issue with any phones or devices before where I've had to send them back for warranty repair or evaluation. Anyone have any advice or thoughts on this? Is it worth my time? Thanks!
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In case anyone cares, after talking with them again, Motorola is letting me straight-up return the phone (even with unlocked bootloader). Then I'm just going to turn around and buy another new one - or perhaps even save a few hundos and get a gently used AT&T or T-mobile version (I like this phone so much as-is that I feel like I don't even need the unlockable bootloader). Why it can't just be an outright exchange where I send them this phone and then they ship me out another, I have no idea. At least the marks will be gone after going through this trouble..
mohlsen8 said:
In case anyone cares, after talking with them again, Motorola is letting me straight-up return the phone (even with unlocked bootloader). Then I'm just going to turn around and buy another new one - or perhaps even save a few hundos and get a gently used AT&T or T-mobile version (I like this phone so much as-is that I feel like I don't even need the unlockable bootloader). Why it can't just be an outright exchange where I send them this phone and then they ship me out another, I have no idea. At least the marks will be gone after going through this trouble..
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Yes! I have them as well. I didn't even know how to describe them until I saw your post. White AT&T model. I filed a warranty claim through AT&T and they are sending me out a replacement. I thought about just letting it go since they are basically not visible unless it's a gray type background but just knowing they are there erks me to no end.
capathy21 said:
Yes! I have them as well. I didn't even know how to describe them until I saw your post. White AT&T model. I filed a warranty claim through AT&T and they are sending me out a replacement. I thought about just letting it go since they are basically not visible unless it's a gray type background but just knowing they are there erks me to no end.
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Yeah seriously, I couldn't stand seeing them anymore, and this morning was prepared to ship my phone away for 3 weeks to have it repaired. I'm glad they're just letting me return it. It feels tainted to me and I want a perfect one, especially for full retail price. Glad to know I'm not alone.
If anyone else is looking for them (again, sorry in advance), they're easily visible in the background of Titanium Backup and "Notification Toggles" app by j4velin. Also can see them in between stuff on the dialer and anywhere in the settings.
mohlsen8 said:
Yeah seriously, I couldn't stand seeing them anymore, and this morning was prepared to ship my phone away for 3 weeks to have it repaired. I'm glad they're just letting me return it. It feels tainted to me and I want a perfect one, especially for full retail price. Glad to know I'm not alone.
If anyone else is looking for them (again, sorry in advance), they're easily visible in the background of Titanium Backup and "Notification Toggles" app by j4velin. Also can see them in between stuff on the dialer and anywhere in the settings.
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Oh for sure, Basically 700 bucks for a phone with tax it better be perfect. I don't blame you at all. Just curious, did you try a factory restore? I am almost certain it's a hardware defect but I thought about trying that.
Thanks
capathy21 said:
Oh for sure, Basically 700 bucks for a phone with tax it better be perfect. I don't blame you at all. Just curious, did you try a factory restore? I am almost certain it's a hardware defect but I thought about trying that.
Thanks
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Yes, I ruled that out too. Flashed back to stock everything using the images in the FXZ but the marks are still there. It almost looks like the glass itself is stained or something where these "streaks" appear. No idea.
Hi all. I was using my Nexus 6 per usual earlier today, on the home screen when it began to glitch out. I could see what my homescreen was but it was warping with lines, and then the screen went completely green with horizontal lines across the device (pic attached). I called Google, went through the troubleshooting and confirmed it was a hardware issue. Screen is still green in bootloader so definitely not software. I am wondering what could have caused this. Unfortunately I bought mine through Sprint so Google was unable to send me a new one, and Sprint is closed both today and tomorrow, so looks like I have no phone over Christmas. Any help would be appreciated and hopefully Sprint will give a new one without hassle.
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
brwatters said:
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
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Hopefully they do, I called Sprint the first week the Nexus 6 was available from them and went in the same day to buy this one. The vibrator on this one is also very noisy and I read that varies from device to device. Hopefully a replacement will give me better luck on that too.
Well I left it untouched for a few hours and the display works 100% again. Not sure what the problem was and if it'll show itself again. Maybe a bad display connection.
Use it until Friday bro. Then take it in and ask for a new device. It happened once, it will continue and get worse. Be sure to bring pics and tell them you went over troubleshooting with Google etc.
This is why I always keep a backup phone, right now my Note 2 is my backup phone just in case of something like this. Also I know Motorola's are not built as well as Samsung phones, which is why I bought insurance for my N6, I probably would not have bought insurance if I would have bought the Note 4 but I wanted something different and im happy with my N6.