[Q] Voicemail issues - Sprint HTC One (M7)

Hey guys, since switching to the 4.3 roms my voicemail has not been working. If I leave a vm from my work phone it never reaches my actual phone or shows up in VVM. Even when I try to dial 1 and connect to my vm normally, it says that is an incorrect number.
Is there something I need to do to re-associate my vm number to my phone?

indiscriminant said:
Hey guys, since switching to the 4.3 roms my voicemail has not been working. If I leave a vm from my work phone it never reaches my actual phone or shows up in VVM. Even when I try to dial 1 and connect to my vm normally, it says that is an incorrect number.
Is there something I need to do to re-associate my vm number to my phone?
Click to expand...
Click to collapse
If for some reason even dialing your voicemail manually doesn't work, it sounds like there is a provisioning issue on your device, so you could try something. First try updating you profile: go to settings, system updates -all the way at the bottom-, and tap on update profile. If that doesn't work, I assume the option activate device doesn't work either since its a custom rom. So if that doesnt work, then try flashing the stock RUU, and run activate device, this will force your device to re download all the provisioning data for your account. Let me know if either of those methods works.

matinm90 said:
If for some reason even dialing your voicemail manually doesn't work, it sounds like there is a provisioning issue on your device, so you could try something. First try updating you profile: go to settings, system updates -all the way at the bottom-, and tap on update profile. If that doesn't work, I assume the option activate device doesn't work either since its a custom rom. So if that doesnt work, then try flashing the stock RUU, and run activate device, this will force your device to re download all the provisioning data for your account. Let me know if either of those methods works.
Click to expand...
Click to collapse
When I try to update my prl it says "Unfortunately vDM Client has stopped." and the Activate is there but when doing it the message says "Sorry we experience a system problem during your task. Please dial *2 for psrint customer care."
The phone works in every other capacity fine.

indiscriminant said:
When I try to update my prl it says "Unfortunately vDM Client has stopped." and the Activate is there but when doing it the message says "Sorry we experience a system problem during your task. Please dial *2 for psrint customer care."
The phone works in every other capacity fine.
Click to expand...
Click to collapse
What rom are you using? you could try flashing the stock rooted rom and then try doing that:
http://forum.xda-developers.com/showthread.php?t=2467607
Look at the second post for the stock rooted deodexed rom. Flash that, it has no modifications other than being rooted and deodexed. When you flash it then try running activate device. Let me know what happens

matinm90 said:
What rom are you using? you could try flashing the stock rooted rom and then try doing that:
http://forum.xda-developers.com/showthread.php?t=2467607
Look at the second post for the stock rooted deodexed rom. Flash that, it has no modifications other than being rooted and deodexed. When you flash it then try running activate device. Let me know what happens
Click to expand...
Click to collapse
The first one I flashed was Venom, but it had some stability issues so I have swapped to Stock w/ Goodies earlier today. I will try to flash the complete stock later today. Is this like the old issues on the LTE Evo with provisioning where we had to occasionally call Sprint to do it?

Honestly i have no idea. And i doubt it. I cant see why you would need to call sprint. See when you activste your device it downloads everything necessary for provisioning so unless your phone is doing something wacky i doubt activating the device will fail. So yeah just flash the full stock rom and reactivate. It should work.
Sent from my HTCONE using Tapatalk

matinm90 said:
Honestly i have no idea. And i doubt it. I cant see why you would need to call sprint. See when you activste your device it downloads everything necessary for provisioning so unless your phone is doing something wacky i doubt activating the device will fail. So yeah just flash the full stock rom and reactivate. It should work.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
This did end up having to be resolved by Sprint, called into their support and they had to remove, refresh, and reapply my voicemail. Took about 5 minutes and everything worked again and all of my voicemailes I had missed showed up as well.

indiscriminant said:
This did end up having to be resolved by Sprint, called into their support and they had to remove, refresh, and reapply my voicemail. Took about 5 minutes and everything worked again and all of my voicemailes I had missed showed up as well.
Click to expand...
Click to collapse
For future reference you can also try this. If you send a blank voice mail to [email protected] through the VVM app it will usually fix the problem. Had to do this on a friends phone the other day.

Related

Prl 60667??

Does anyone have PRL 60667?? Ive heard this is the latest one....or just anything newer than PRL 60663??
I'm using PRL 60667.
I'm also ussing 60667
Sent from my HERO200 using XDA App
go to settings and update the prl that way
I'm using 60667. I flashed an earlier Fresh rom and updated my PRL then nandroided back to Darchdroid 2.7.
Sent from my Hero CDMA using XDA App
Yes, you can't update using the settings menu on an AOSP ROM, as far as I know. You need to flash to a ROM based on the Sprint leak, update and then re-flash if you so choose. I'm running DamageControl 2.09.1, so it let me update through the menu.
can someone upload the 60667.prl (file) for manual installation? I am unable to download regardless of rom.
same here, I get an error while doing my PRL update, Im using Fresh's latest release (Fresh Rom 2.3.3) and i get an error message of
"PRL could not be updated, Please try again later. If the problem persists,you maybe need to contact Customer service. Error code:1012"
I dont mind installing it manually as i learned how to last night and really F'uped my phone but i fixed it and now I have PRL 60664 but i would like 60667.
If you could post the file or guide me to fix the update PRL automaticly
i literally just did it with freshs newest and it worked fine, 60667
If you are consistently unable to update your PRL regardless of the ROM you are using, the problem likely lies within your account information at Sprint. They need to remove and re-add your phone to your account.
You can try to do this manually by activating another phone on your account (e.g., your old Sprint phone, whatever it may be), waiting 15-20 minutes, then re-activating your Hero.
Been there, done that. My PRL updates work now.
BAttitude7689 said:
same here, I get an error while doing my PRL update, Im using Fresh's latest release (Fresh Rom 2.3.3) and i get an error message of
"PRL could not be updated, Please try again later. If the problem persists,you maybe need to contact Customer service. Error code:1012"
I dont mind installing it manually as i learned how to last night and really F'uped my phone but i fixed it and now I have PRL 60664 but i would like 60667.
If you could post the file or guide me to fix the update PRL automaticly
Click to expand...
Click to collapse
I followed this and was able to update when I was getting the above error. This was on Fresh 2.1.2 so I'm not sure if it works with the latest.
Can't post links... Its in the Fresh 2.3.3 ROM thread, post #1100.
x99percent said:
If you are consistently unable to update your PRL regardless of the ROM you are using, the problem likely lies within your account information at Sprint. They need to remove and re-add your phone to your account.
You can try to do this manually by activating another phone on your account (e.g., your old Sprint phone, whatever it may be), waiting 15-20 minutes, then re-activating your Hero.
Been there, done that. My PRL updates work now.
Click to expand...
Click to collapse
I appreciate the tip but I would rather just ##775# and manually update if someone can upload the 60667.prl file.
I got the 60667.prl file from here: @ppcgeeks.
worked on my hero
xzjn9p said:
I got the 60667.prl file from here: @ppcgeeks.
worked on my hero
Click to expand...
Click to collapse
Blah, I grabbed the 60667.zip file and did the manual install, and I was roaming. So, I did a search for 60665.prl (which I had before), when I came on this thread.http://forum.xda-developers.com/showthread.php?t=691234&highlight=60665+prl&page=4 So, I noticed the 40060.prl that works with verizon, but does not cause roaming. I figured I'd try it out, and sure enough, no roaming. I have an Airave unit set up in my house, and now part of me wants to kick myself in the teeth because I could have used this all a long. Oh well. I'll see how it works when I go out West in a few weeks
Mod. edit: not dev related, moved to q&a
EVDO on 60667 prl?
I updated my phone to the 60667 PRL via the 'Update PRL' function in Settings->About Phone->System Updates last night.
I use an Airave at home (my house is in a ridiculous dead spot smack in the middle of a 5-bar coverage area), so I couldn't tell if it made any difference there.
My drive to work I streamed Pandora for about 20 minutes without a problem on EVDO
Now that I'm here, however, I can't seem to get a stable EVDO signal - my phone is stuck in 1x mode for the first time since I've owned it.. I usually have great signal here.
Anyone else experiencing EVDO signal issues on this PRL?

[Q] Rooted for the first time, lost any cellular connection. I need a step by step.

So I finally took the plunge today and rooted. I flashed the most recent Sprint version of ViperROM, and everything was going just fine and dandy, I was all giddy setting up my MoDaCo UI mods, etc, until I tried to send a text. Tried to send for 5 minutes, got the fail message. Well, that's weird. What about 3G data? Nope, nothing. Maybe the ROM is bad? I flashed the stock ROM by viperboy, also didn't work. Same problems. So now I'm stuck with no cellular connection and I need it soon. How do I fix it? (Note that I followed my tutorials step by step and everything works except cellular connection. Also note that it says I have service and that data is going in/out, but it's not actually sending/receiving anything. It seems that I need something called an RUU, but I have no idea what that is or where to get a correct one and how to flash it.
Please give me a step by step (I'm using TWRP if that matters), as this is my first time rooting or doing anything more advanced with my phone past advanced themes in Nova Launcher. I'll need links if you have them, or at least where to look. Please help me, because don't want to go back to stock after getting all my awesome tweaks already!
And yes, I have updated my PLR and Profile in the system updates menu, same results.
EDIT: I fixed it, yay! I tried clicking UICC unlock in the software update menu. It said no profile update available, and then it started working (it's actually faster than normal! ) It may have been the profile update that did it and it took a second to update, but it works now! Yay! I even rebooted to make sure it was going to stay after a shutdown, etc, and it did! I guess I should check all option before posting a thread next time... (If you can't tell I'm extremely happy it works!)
EDIT 2: It stopped working again :'(. Now I'm constantly losing the 3G connection that I "had" and messages and data only work about 10% of the time they say they're connected. Wifi still works. When I try updating the profile, it says it could not be updated and to try again later (this is after several tries and a reboot). I try to update the PLR and I get error code 1233. Apprently this is an HTC specific error with no know fix? I try to do the UICC unlock, and it gives me the same error as the profile message.
EDIT 3: It seems Sprint is having issues in my area, I will update again if they resolve it or reply to my tweet.
EDIT 4: They told me to go restart the booster thingy I have in my house, and now my connection is working for now...

[Q] CDMA radio broken?

I'm having an issue with my HTC One. I had been on Paranoid Android, working fine for several weeks (so I didn't flash the wrong version for my Sprint hardware). Last week, I was suddenly showing roaming, with an empty triangle for the signal bars. I tried messing with the RUM/SIM/NV settings, but it didn't resolve the issue. I ended up reflashing back to stock 1.29 via the RUU, but still showed an 'x' next to my signal bars. I then let it update to 1.31 (damn...) but that didn't solve the issue either. If I go into the Network info under About phone, I show 0 signal strength if LTE is disabled. If I enable LTE, then I get signal, and data. Only CDMA is not working.
If I go into the MSL menu (##<MSL>#), it shows 'No' for both MDN and MSID. If I try to enter them, I get a message "Commit Failed" when I try to save them.
Support at the Sprint store wouldn't even look at it because the bootloader was unlocked.
Has anyone had issues with the CDMA radio failing? Anything else to try?
beanpoppa said:
I'm having an issue with my HTC One. I had been on Paranoid Android, working fine for several weeks (so I didn't flash the wrong version for my Sprint hardware). Last week, I was suddenly showing roaming, with an empty triangle for the signal bars. I tried messing with the RUM/SIM/NV settings, but it didn't resolve the issue. I ended up reflashing back to stock 1.29 via the RUU, but still showed an 'x' next to my signal bars. I then let it update to 1.31 (damn...) but that didn't solve the issue either. If I go into the Network info under About phone, I show 0 signal strength if LTE is disabled. If I enable LTE, then I get signal, and data. Only CDMA is not working.
If I go into the MSL menu (##<MSL>#), it shows 'No' for both MDN and MSID. If I try to enter them, I get a message "Commit Failed" when I try to save them.
Support at the Sprint store wouldn't even look at it because the bootloader was unlocked.
Has anyone had issues with the CDMA radio failing? Anything else to try?
Click to expand...
Click to collapse
I would take it back to another Sprint store. They are suppose to take your phone and run the RUU. There was a posting from a Sprint employee a few weeks back with the internal company policy - which was to do a reset or run the RUU to put the phone back to stock to determine if it is a software or hardware issue. If hardware issue, Sprint is suppose to then replace the phone.
All androir 4.3 based rom have some data or signal issues with cdma ... I just go back to 4.2, everything is fine. If you have a signal issue with stock rom you should ask for a hardware replacement.
sent from my m7spr using tapatalk 4
I've never had a 4.3 ROM on this phone. Was on a 4.2 AOSP ROM, and now I'm back on HTC One 1.29 (after upgrading to 1.31, and then RUU'ing back to 1.29 again). No CDMA reception on anything. I'll try another Sprint store. The guy at the one I went to was pretty pompous. He asked if the phone had been rooted. I figured honesty would be best, since he would know that the bootloader had been unlocked as soon as he went into HBoot.
j_rivers said:
All androir 4.3 based rom have some data or signal issues with cdma ... I just go back to 4.2, everything is fine. If you have a signal issue with stock rom you should ask for a hardware replacement.
sent from my m7spr using tapatalk 4
Click to expand...
Click to collapse
beanpoppa said:
I've never had a 4.3 ROM on this phone. Was on a 4.2 AOSP ROM, and now I'm back on HTC One 1.29 (after upgrading to 1.31, and then RUU'ing back to 1.29 again). No CDMA reception on anything. I'll try another Sprint store. The guy at the one I went to was pretty pompous. He asked if the phone had been rooted. I figured honesty would be best, since he would know that the bootloader had been unlocked as soon as he went into HBoot.
Click to expand...
Click to collapse
Try changing the mobile network mode to something else in the setting page, then change it back, sometimes it works ...
sent from my m7spr using tapatalk 4
Airplane mode on and then off. This fixes the issue.
Sent from my HTCONE using xda app-developers app
Issue solved
Closing the loop. I found the issue. I must have somehow changed from NV to RUIM/SIM in the Mobile Subscription settings while on a CM based ROM. When I reflashed to stock using the 1.29 (and then 1.31) stock RUU, it doesn't change this setting in the radio. And then there is no access to this setting to correct it in the stock ROM (as far as I could find... maybe there's a hidden ## option). To fix the issue, I had to reflash back to a CM based ROM so that I could access the mobile subscription settings, change it back to NV, and then reflash back to stock and let it do the Handsfree activation. After that, everything is working again.
beanpoppa said:
Closing the loop. I found the issue. I must have somehow changed from NV to RUIM/SIM in the Mobile Subscription settings while on a CM based ROM. When I reflashed to stock using the 1.29 (and then 1.31) stock RUU, it doesn't change this setting in the radio. And then there is no access to this setting to correct it in the stock ROM (as far as I could find... maybe there's a hidden ## option). To fix the issue, I had to reflash back to a CM based ROM so that I could access the mobile subscription settings, change it back to NV, and then reflash back to stock and let it do the Handsfree activation. After that, everything is working again.
Click to expand...
Click to collapse
Would you be able to walk me through that process? I am having the same issue. Where would I find those settings after flashing over to a CM based ROM?
edit: NM Pretty easy to find on a CM based ROM.

No network in phone...help needed

i unlocked my sprint htc m8 by changing the cid to 11111111. after that network appeared in the phone, but i could only make outgoing calls, no incoming calls were shown on the phone, so i decided to root the phone thinking maybe it would solve the issue, so first i tried installing the ARHD rom, which was not made for sprint, so then i tried the nusenseven rom, after installing the rom there was no network in the phone , it was always searching for network , and i couldn't even search network manually as those options were greyed as it was only searching for network, but i was able to receive incoming calls on the phone without network , but coudn't make outgoing calls due to no network, same issue happened in the skydragon rom,
anybody help me out to solve the issue please.
Have you tried ##72786# or ##786#(if you have msl code)
And press reset at top right
I am having the same or similar issue. Since installing skydragon I have a constant message in my notifications saying that it's "unable to establish a wireless data connection". No problem with wifi.
EVOuser94 said:
Have you tried ##72786# or ##786#(if you have msl code)
And press reset at top right
Click to expand...
Click to collapse
after pressing the above codes nothing appeared, where to press reset
Sounds like your missing EPST options, that's odd, can you flash Stock Rooted ROM and do that code.
If you flashed a rom that was not Sprint compatible (ARHD is not as far as I know) you messed up the partitions and the only way I know of to fix it is to RUU and start fresh.
ok, i again started again with stock and then a compatible rom with htc m8 sprint that is skydragon, still the phone has no network but i'm able to receive call, i don't know how.
in stock rom i was getting network with no incoming calls.
404fnf said:
ok, i again started again with stock and then a compatible rom with htc m8 sprint that is skydragon, still the phone has no network but i'm able to receive call, i don't know how.
in stock rom i was getting network with no incoming calls.
Click to expand...
Click to collapse
Did you RUU?
If not it's not going to fix you issue.
Sloth said:
Did you RUU?
If not it's not going to fix you issue.
Click to expand...
Click to collapse
yes i did the ruu.,,, actually the problem was different, later after flashing i realized that the sim unlock method only works till lollipop, and i was trying with the marshmallow, so problem solved now,
thanks for the help
now the only problem i'm getting is that mobile data is not working,

After Binary Update - Cannot Make Outgoing Calls...???

Hello Everyone...
Posting here first rather than in the "Update Failure" thread because I'm not so sure I have a "failure" with the update....just an issue after the udpate.
I have 2 cloned HTC M9 phones. I say "cloned" as they are exactly the same make, model, ROM, etc (one business, one personal phone). They have the following information if needed:
Sprint HTC M9
SuperSU Free v2.65
Custom ROM ViperOneM9 3.5.0 with no custom kernal
Android 5.1
HTC Sense 7.0
Kernal (standard) 3.10.49-perf-g26c593c
[email protected] #1
SMP PREEMPT
I updated some apps this as I normally do through Google Play. A little while afterward I was prompted to update the SU Binary. I did so on one of my phones. I hit the TWRP option (on the right side of the prompt screen), nothing happened, phone did not reset so I rebooted into recovery. The update ran automatically and the phone rebooted.
I noticed two issues (perhaps there are more). The huge problem is that I cannot make OUTGOING calls. I use a custom dialer PixelPhone Pro. I click on a contact to dial and nothing happens. I type in number to dial, hit the green "send" button to make the call, nothing happens.
I also tried the stock Phone app....same thing, cannot dial out.
I attempted to update the Profile and PRL for the phone, however, as that appears to need to make a "special call" that function is not working either
The other problem I noticed is with an app I have called Quick Settings. The app is always accessible through the pull-down notifications on the phone. Although the app is still installed and functional, it no longer appears in the pull-down notifications. I tried to reset the option to show it there (turning the option off and back on) and it will not show up despite the proper setting chosen.
I still have full root access as I tried a couple root apps (such as Titanium Pro) and have full root access.
I have been prompted on my other phone to update the SU Binary and I am concerned with doing so. Any idea why this is happening and how I can troubleshoot and fit my outgoing call issue??
THANK YOU all very much!!
Scott
Hey guys....
Anyone else have this issue or similar?? So what are my options....how do I get my phone back to being able to make calls??
Thank you for your help....
Scott
Scudderb said:
Hey guys....
Anyone else have this issue or similar?? So what are my options....how do I get my phone back to being able to make calls??
Thank you for your help....
Scott
Click to expand...
Click to collapse
**UPDATE**
Still problems....
Right after I first updated the binary the "only" problem was that I could not make calls which I could use the other functions of the phone. I rebooted the phone and I cannot reach any function of the phone because I constantly get the message "...the process com.android.phone has stopped" obviously related to the previous problems.
I dirty-flashed the ROM...that did no help. I even tried to flash an older SuperSU version (I don't know what that would have done....I'm running on HOPE now ) and that didn't help. Re-dirty-flashed the ROM a second time. Again that didn't help.
I flashed an old backup and THAT WORKED fine. Problem is that the backup is 6 months old. I could quit and totally clean/wipe/install the ROM and start again from scratch but I reeeeeeallly don't have time for that at the moment.
Is there ANY way I can simply get my com.android.phone process back?? Why did all this happen in the first place??
ANY help is greatly appreciated!! THANK YOU!!!

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