Related
Was on hold for 45 minutes, guy picks up, tell him about the speaker issue I'm having (distortion), was really nice, talked to supervisor for a few minutes, said ok, we can't do much here from my screen but in an hour you should get an email with someone getting more info about the tablet and sending you a replacement. Took an hour total I think, got the first email now, waiting for the follow up, RMA seems super easy like Amazon and the Kindle fire, same practice. I'll try to keep you guys updated?
dude2k5 said:
Was on hold for 45 minutes, guy picks up, tell him about the speaker issue I'm having (distortion), was really nice, talked to supervisor for a few minutes, said ok, we can't do much here from my screen but in an hour you should get an email with someone getting more info about the tablet and sending you a replacement. Took an hour total I think, got the first email now, waiting for the follow up, RMA seems super easy like Amazon and the Kindle fire, same practice. I'll try to keep you guys updated?
Click to expand...
Click to collapse
I called in on tuesday night, hour on hold, spoke to the guy for about a minute about my backlight. He took my email info and I got an email regarding the ticket being created. I was told 24-48 hours for someone else to contact me. They have about 10 hours left to get to me within their window.
Honestly, this is nothing like amazon. I've had to exchange items before, they usually send it out overnight, then have you ship back the defective item once you get the new one. At this point, im never buying from google directly again.
This is Googles first tablet and some of the blame could be because of Asus, so you can't fully blame one or the other. To quit using them forever is stupid, so they had a hiccup, boohoo. All major companies have "hiccups" and people still get past them. Just try to enjoy it the best you can, it's frustrating, trust me, 2 days and a bad speaker already? But how is this Googles fault, they didn't build the tablet. They funded it perhaps, but they receive all the blame. **** happens when you build a mini computer so small and cheap.
I too received an email straight away after I registered a RMA, yet I'm still waiting for the email with details, from the second tier support. I haven't read about anyone receiving this email yet. Maybe we should start an epic "where is my RMA email" thread, to rival the Play store shipping thread?
kumqwat said:
I too received an email straight away after I registered a RMA, yet I'm still waiting for the email with details, from the second tier support. I haven't read about anyone receiving this email yet. Maybe we should start an epic "where is my RMA email" thread, to rival the Play store shipping thread?
Click to expand...
Click to collapse
Hahahah that would be hilarious. Getting a RMA tablet before some people bought/got their first one.
I emailed Google Play a couple days ago and called today. They just replied my email a minute ago.
No questions asked, they just sent me the UPS return label and let me place an order for a free replacement.
After the new one is delivered I have 21 days to send the defective one to them or else I get charged for it.
Overall a pretty pleasant experience. Hope the replacement doesn't take too long to ship.
Called once......Said they would send RMA
None came
Called again........Said they had no record of my call. Said they would send an RMA.
Never came
Calling third time.....filed BBB report on Google.
Tomorrow......have stop payment put on my credit card.
Just sent an email, it'll be interesting to see how quickly they respond. I don't really want to get a replacement TOO soon. I'd rather they have a chance to work out some of the initial manufacturing kinks. Hopefully they have some mechanism for checking units before sending them out as replacements; I don't really want to go through this process too many times.
Update, RMA email arrived.
18th 1120 - took delivery
18th 1300 - email support asking for replacement
18th 2200 - rang support asking for replacement
20th 0400 - RMA email arrived
20th 0830 - order replacement through the custom google wallet method
20th 0831 - notice that the UK google play says 16GB N7s are "coming soon"
dude2k5 said:
This is Googles first tablet and some of the blame could be because of Asus, so you can't fully blame one or the other. To quit using them forever is stupid, so they had a hiccup, boohoo. All major companies have "hiccups" and people still get past them. Just try to enjoy it the best you can, it's frustrating, trust me, 2 days and a bad speaker already? But how is this Googles fault, they didn't build the tablet. They funded it perhaps, but they receive all the blame. **** happens when you build a mini computer so small and cheap.
Click to expand...
Click to collapse
It's acceptable to you that an RMA request cannot be approved by the CSR and must instead be escalated? This is not a hiccup. This is failure built into the system. I was told to expect a response within two weeks. Inadequate customer service for buyers from Google Play is entirely Google's fault.
I don't understand why we should be so forgiving of a behemoth like Google. This is not a small company or startup suddenly finding itself in over its head.
11440 said:
It's acceptable to you that an RMA request cannot be approved by the CSR and must instead be escalated? This is not a hiccup. This is failure built into the system. I was told to expect a response within two weeks. Inadequate customer service for buyers from Google Play is entirely Google's fault.
I don't understand why we should be so forgiving of a behemoth like Google. This is not a small company or startup suddenly finding itself in over its head.
Click to expand...
Click to collapse
+1,000,000
dude2k5 said:
This is Googles first tablet and some of the blame could be because of Asus, so you can't fully blame one or the other. To quit using them forever is stupid, so they had a hiccup, boohoo. All major companies have "hiccups" and people still get past them. Just try to enjoy it the best you can, it's frustrating, trust me, 2 days and a bad speaker already? But how is this Googles fault, they didn't build the tablet. They funded it perhaps, but they receive all the blame. **** happens when you build a mini computer so small and cheap.
Click to expand...
Click to collapse
I never faulted Google for the hardware, re-read what I wrote. I am faulting them with how they are handling the mess created by all of the defective devices. As it stands, it has been more than 48 hours since I contacted them and I have nothing to show for it. I called again this morning, on hold for over and hour to final get to a CS rep that was unable to do anything but to say wait until Monday.
Just to keep a timeframe of events..
Received the item Tuesday 7/17
Backlight issue was apparent right away, called google. Help ticket was created with a 24-48 hour window for a response by google's escalation team.
Fast foward to today, 7/20. called again, now im being told to wait until monday for some sort of contact.
This is completely unacceptable service. If by monday, I dont hear anything I will file a chargeback with my CC and make google deal with it.
---------- Post added at 04:20 PM ---------- Previous post was at 04:18 PM ----------
11440 said:
It's acceptable to you that an RMA request cannot be approved by the CSR and must instead be escalated? This is not a hiccup. This is failure built into the system. I was told to expect a response within two weeks. Inadequate customer service for buyers from Google Play is entirely Google's fault.
I don't understand why we should be so forgiving of a behemoth like Google. This is not a small company or startup suddenly finding itself in over its head.
Click to expand...
Click to collapse
EXACTLY!! Not to mention, what kind of business takes down their contact phone number from their support page because they are getting swamped?? What kinda BS is that??
Another update,
On the 19th was when I made the first call, was on hold for less than an hour.
22nd I got the email RMA and new order sheet
Shipped on the 24th, here today on the 25th. Less than a week overall. Still had my tablet the whole time, will UPS it back tomorrow after work.
This is for the 8GB models btw, I heard it's a week wait for the 8GB but 2 weeks for the 16GB (through an email). Might help those who are still waiting.
dude2k5 said:
Another update,
On the 19th was when I made the first call, was on hold for less than an hour.
22nd I got the email RMA and new order sheet
Shipped on the 24th, here today on the 25th. Less than a week overall. Still had my tablet the whole time, will UPS it back tomorrow after work.
This is for the 8GB models btw, I heard it's a week wait for the 8GB but 2 weeks for the 16GB (through an email). Might help those who are still waiting.
Click to expand...
Click to collapse
So, how's the new one?
Sent from my Nexus 7 using Tapatalk 2
@Dude,
I sent mine back via UPS before getting the replacement hopefully by next week.
So tell us, is the replacement ok? No screen separation or bowing ... etc?
I am just curious if they really had just a small batch of defective units or if this is bigger than that
dude2k5 said:
Another update,
On the 19th was when I made the first call, was on hold for less than an hour.
22nd I got the email RMA and new order sheet
Shipped on the 24th, here today on the 25th. Less than a week overall. Still had my tablet the whole time, will UPS it back tomorrow after work.
This is for the 8GB models btw, I heard it's a week wait for the 8GB but 2 weeks for the 16GB (through an email). Might help those who are still waiting.
Click to expand...
Click to collapse
No issues here. Screen looks fine, speaker works, feels like a solid tablet. Already restored my latest backup and running fine. Other one is unrooted, locked and back in the box.
how long did you waited to get an email with the ups shipping label for shipping the defect tablet back?
Monday evening: called in for RMA request
Tuesday evening: Received RMA instructions and UPS label. Placed order.
Thursday morning: Received UPS and Google email shipping notification for device arrival scheduled for Friday, tomorrow. Shipping is showing as "2 day".
Replacing 16GB for screen lift and faulty accelerometer sensor.
It took them over a week from 1st call to get the rma and replacement email. I called on the 16 got the emails yesterday.
Sent from my SAMSUNG-SGH-I997 using xda app-developers app
They say you have 21 days to return your original tablet or else they charge you the full price. When does this 21 days counter start? From the time you fill the RMA, or from the time they ship the replacement?
So I called Google this morning, yes on a Sunday, and was getting ready for one of those phone fights (well more like an argument over the phone, the kind you have when you call your cell provider for additional charges or handset replacement). We all hate those calls because they end up with bad news most of the time. Anyways my new toy, the NEXUS 7, started to make little creaking noises, like when you step on hard wood floors, every time I dragged my finger towards the left side of the screen(holding it portrait). I was reading online about all those problems they were having and was sad to see that mine was like some others I seen online. I was disappointed and to add more to it it started bleeding light on both sides but more on the left. So back to the call. I was expecting for an automated message or a long menu that was going to end up telling me to call during businesses hours. To my surprise I was on hold for like 5 minutes and talked to a real person that was so pleasant to talk to. I stated my reason for calling, he asked for my Goggle account and said "sorry for the inconvenience we will send out a new one to you and you'll get a label with return information to send the bad unit back". I was speechless............ no fight, no wait, no long story, no problem at all. Dam today is a great day. Great Sunday.
So I just wanted to say if you got a bad unit Google will happily replace it. I'm sure its going to take like a week or two because their sold out but hey, I'm not complaining. Just call the NEXUS help line bellow and that's it.
1-855-83 nexus (63987)
Loving the new approach that Google is with their NEXUS devises.
Keep it up Google !!!!!!!!
Sent from my Nexus 7 using xda premium
Nice to know the aftersales support seems worth the wait. Nice to see a good experience for once.
Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
16gb N7 UK ordered 3rd July.
But you have to wait until a "tech" reviews the case though and they will send you an RMA email right? Because I did the same thing last night and was told I will be contacted by someone who reviews the case...
They said I'll get a conformation email from a tech and that's it.
I'll get a new one then send this one back
Sent from my Nexus 7 using Tapatalk 2
That's positive news. Please keep us up to date on how it turns out.
I just gave Google a call after reading your post and got a rep in under a minute. I told him my N7 had the screen separation issue and he said they'd start the replacement process no problem. He said that they'd be emailing me in the next day or two to confirm some details and they'd send me a replacement soon. He also said that the 16 GB model being backordered wouldn't delay the shipment of my replacement.
Sent from my Nexus 7 using xda app-developers app
roush611 said:
But you have to wait until a "tech" reviews the case though and they will send you an RMA email right? Because I did the same thing last night and was told I will be contacted by someone who reviews the case...
Click to expand...
Click to collapse
I have the same problem. And yes I too was told that I would get a new N7, but only after my case was reviewed. The rep I spoke to said that I would receive an email or call. To the original poster, you may want to give Google a call back just to verify the process.
Sent from my Nexus 7 using XDA Premium HD app
aliaselchore said:
So I called Google this morning, yes on a Sunday, and was getting ready for one of those phone fights (well more like an argument over the phone, the kind you have when you call your cell provider for additional charges or handset replacement). We all hate those calls because they end up with bad news most of the time. Anyways my new toy, the NEXUS 7, started to make little creaking noises, like when you step on hard wood floors, every time I dragged my finger towards the left side of the screen(holding it portrait). I was reading online about all those problems they were having and was sad to see that mine was like some others I seen online. I was disappointed and to add more to it it started bleeding light on both sides but more on the left. So back to the call. I was expecting for an automated message or a long menu that was going to end up telling me to call during businesses hours. To my surprise I was on hold for like 5 minutes and talked to a real person that was so pleasant to talk to. I stated my reason for calling, he asked for my Goggle account and said "sorry for the inconvenience we will send out a new one to you and you'll get a label with return information to send the bad unit back". I was speechless............ no fight, no wait, no long story, no problem at all. Dam today is a great day. Great Sunday.
So I just wanted to say if you got a bad unit Google will happily replace it. I'm sure its going to take like a week or two because their sold out but hey, I'm not complaining. Just call the NEXUS help line bellow and that's it.
1-855-83 nexus (63987)
Loving the new approach that Google is with their NEXUS devises.
Keep it up Google !!!!!!!!
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I had the same problem but 1000 tomes work screen was jumbles and rotating and screwed and they shipped it out Friday over night and I'll get it Monday from what I know they have a "secret stash" so they can handle any faulty units.
So I requested an RMA Thursday night for the screen lift issue and finally got the instructions for the replacement unit this morning. I'm wondering, has anyone had their replacement unit shipped out yet? I'm in no rush, but the instructions do say I have 21 days from replacement "purchase" to return the faulty unit. I was hoping to keep using my current unit until the replacement unit arrives, but with the shipping fiasco going on, I wonder if I'll get it before the 21 days is over.
I was confused about that.
The email I got from Google Play support says I have 21 days from the date of the delivery:
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery
Click to expand...
Click to collapse
But my Google Play receipt for the replacement says 21 days from the date of the order:
Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged.
Click to expand...
Click to collapse
I guess I'll do it within 21 days of the order just to be safe.
Anyway, I placed the order for a replacement on the 19th and it hasn't shipped yet.
I just got off the phone with Google support...was on hold waiting for someone to pick up for about 5 minutes. Everything went very smooth they're sending me a replacement device. He said it will take 2-3 days to process and then my replacement will be shipped. He also said sorry for the inconvenience he understands my frustration Lol......he stated that it was a manufacturing problem with the screens
Sent from my Nexus 7 using xda app-developers app
Had the same experience here trying to organise a replacement for mine (row of dead pixels). The CSR was very helpful and told me an advanced replace,went will be sent to me soon and a specialist will be in contact with me. Hoping to hear from the specialist soon.
Sent from my Nexus 7
Thanks for the info I just looked at my n7 and notice the screen lifting a little so I'm on hold waiting to talk to someone right now.
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Shahpur.Azizpour said:
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Click to expand...
Click to collapse
This is my worry. I don't want to do this 5 times before getting a good one.
Shahpur.Azizpour said:
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Click to expand...
Click to collapse
When you factor in the number of people on these forums having issues vs the millions they manufacturered and sent out, it's still a small blip on the radar. At least they're taking care of the issue instead of just sending everybody a rubber case to band-aid the problem. :laugh::laugh::laugh:
Yeah, for those who don't know, their support line, at least in the US, is open 24/7. I don't know if it's temporary for the launch or permanent, but the rep I talked to the other day said call whenever you feel like it and to try to avoid peak times.
I was so surprised with their customer service too! They were...pleasant. Crazy, I know lol I've called twice in the last couple of weeks and the reps were extremely helpful both times. Google gets a +1 for the good customer service! (even if it does take forever to get connected to somebody lol)
Sent from my SPH-D710 using xda premium
Below is the followup email I got within the 24-48 hour window they specified when I called in for an RMA.
Hi,
A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.
*Important*
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.
Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.
For detailed instructions on preparing an item for return, please visit our Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462890
To initiate the return of your original device you'll need to do the following:
1. Print the attached Return Authorization form
2. Insert the Return Authorization form into the outer UPS box.
3. You'll receive a UPS shipping label attached in a separate email. Check your email spam folder if you don't receive this shipping label within the hour.
4. Print this shipping label and affix it to the UPS box.
5. Take your package to any location of The UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot® or Staples®) or Authorized Shipping Outlet near you.
To receive your replacement device free of charge, click the link below to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:
[REPLACEMENT CHECKOUT URL]
An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.
Regards,
*****
The Google Play Team
After placing the return order I got the following email
Thank you.
You’ve ordered a replacement from Google Play. The replacement order will appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.
Please check your email for instructions about returning your defective item. Return your defective item promptly to avoid being charged for this order. Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged. Following an inspection by the repair service center, the replacement device is yours to keep without charge if the problem is due to an issue covered under warranty.
Order number: XXXXXXXXXXXXXXXXXXX
Order date: Jul 23, 2012 1:27 PM CDT
Payment method offered as guarantee: DISCOVER xxx-8XXXX
Purchased from:
Google, Inc.
1600 Amphitheatre Parkway
Mountain View
CA
94043
United States
Ship to:
XXXXX
XXXX
XXXX
XX
XXXX
United States
Shipping Status Quantity Item Price
Not Shipped 1 Nexus 7 16GB Tablet US - New $249.00
Shipping: $0.00
Tax(TX): $0.00
Total (AUTH): $249.00
The Total (AUTH) indicates the amount that has been authorized. This means that a portion of your card’s credit limit is held for several days but no charge is made.
The terms and conditions which apply to your purchase can be found at https://play.google.com/about/device-terms.html
Check the status of this order anytime in your Google Wallet Account.
Questions? Contact Google Play or call 1-855-83-NEXUS (1-855-836-3987).
---------- Post added at 01:36 PM ---------- Previous post was at 01:29 PM ----------
If nothing else it looks like a good way to get another N7 without shipping or taxes /s
steevp said:
I was confused about that.
The email I got from Google Play support says I have 21 days from the date of the delivery:
But my Google Play receipt for the replacement says 21 days from the date of the order:
I guess I'll do it within 21 days of the order just to be safe.
Anyway, I placed the order for a replacement on the 19th and it hasn't shipped yet.
Click to expand...
Click to collapse
I was wondering about this as well.
So since there are several of these threads:
http://forum.xda-developers.com/showthread.php?t=1814471
http://forum.xda-developers.com/showthread.php?t=1811899
http://forum.xda-developers.com/showthread.php?t=1811765
http://forum.xda-developers.com/showthread.php?t=1784633
I decided I should share my story. So here it goes...
I got lucky and sold my Kindle Fire for the same price I bought it for and decided to take the plunge on the Nexus 7 despite all the negative comments here. Every store and online site seemed out of stock for days. Then I caught wind that I could order it in the store at Staples. So I went to my local Staples on the July, 17th and placed the order. The staff was friendly and helpful in the ordering process. Then, 3 days later, it arrived at my door. Free shipping to boot (the invoice said shipping was $9.99 but then there was a $9.99 credit).
I opened the box and my heart sank. "Google...how could you ship a unit with no charge?" I thought. Okay, so I plugged it in and waited for what seemed like weeks for the 2-3 hours to pass to get a full charge. I unplugged it and turned it on. Then, the inevitable happened... The screen came on!
I looked at the dark background with the green robot and the Next prompt. Nervously, I tapped the screen...and then it happened!!! It....responded to the touch! I worked my way through the prompts. However, when I tried to connect to my wireless network it...worked.
Looking at the edge of the screen on all four sides I noticed it...I noticed it right away...there was no light bleed or separation.
This can't be happening I thought...and then I picked it up and held it in my trembling hands knowing that finally...finally...there was the last shoe dropping. When I gripped the edges of the tablet, sure enough...it didn't creak or make any noises.
Knowing full well that the end is never the end, I logged into the play store. Within 30 seconds came the *ding* showing I had new mail in my GMail account. Sweat on my brow, hands trembling, I tapped on the GMail icon. "Your $25.00 Google Play balance is ready to use." was the title of the e-mail.
My heart sank...I felt cheated in my experience. Everyone else had so much excitement...so much drama...and I had...nothing. Just a fully functional, working tablet without a single technical or operational flaw. I hate Google for making this such a positive experience for me while making so many others go through countless issues.
As I reflect on this, I think I need to start a petition on Change.org and possibly bring a law suit against Google for giving me such a dramatically different experience than everyone else on the planet. *******s...
lol that sucks dude, I feel for you. I had the same exact experience as you so I feel your pain.
FYI just so you know Staples offers free shipping to purchases over 100 dollars or some amount near that. At least that's what it said when I attempted to order it through the Staples website.
You do realize you have jinxed yourself by posting this.
The next post we see from you will be:
"Help! My dog ate my Nexus 7, and all I can find is a bit of the silver bezel. What do I do now??".
Grats on your successful receipt on what is unquestionably the best $250 tablet going!
Wait till you Brick It !
Sent from my MB855 using xda premium
Frankly I'm outraged. Everyone should be entitled to the same amount of trouble I'm going through!
Sent from my SGH-I997
Had to create this thread, want to hear the excuses/reasons you got for not shipping.
My story.
Me - Calling about the shipping of my 2 nexus 4 16gb's.
CSR - Oh Ok, so did you hmmm...I can't remember what I wanted to ask ...hmm..yeah did you get a backorder email.
Me - Backorder ..nopes (I did get one but I wanted to see the response).
CSR - Oh Ok, let me pull up your profile (asks for email address), I see that your order was placed and got cancelled and reactivated within a matter of minutes and hence did not make it to the shipping department.
Me - Ok (laughing inside) but how is it possible that it got cancelled and reactivated on it's own
CSR - I don't know but that's what it shows here, but I'll go ahead and send your order to the shipping department and you will get it ASAP
Me - What do you mean by ASAP, today, tomorrow , day after , after Thanksgiving, after Black Friday.
CSR - it'll ship out tomorrow.
Me - Ok, cool (was at work and got something critical so did'nt have time to have more fun).
CSR - Ok, do you mind filling a survey after the call
Me - Yeah Sure
CSR - ummm..never mind the survey link is down , you have a great day sir.
Me - You too.
We hang up.
My first ever call to a Google made me LOL, the order cancelled and reactivated on it's own, WTF ...I thought they had world class coders out there at Google.
Share your experience and maybe we can have some fun in these times of misery waiting for the order to be processed.
Hello Mathieu
Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly.
Please let me know if there is anything else i can help you with
Regards Lamar
The Google Play Team
I personally know 5 person who got theirs while ordering an hour or so after me.
That's hilarious..mods will probably want you to more into the 17k reply thread though
What an A+ CSR rep.
Thank you for contacting the Google Play Store support team. My name is Ruphert and I am the specialist that will be handling your issue with your order.
First of all, I want to apologize for the confusion. Please note that the automated delivery estimate date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. When you receive a shipping confirmation email you will be able to track your delivery.
Please rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly. "Within 3 weeks" is the only guidance I can provide at this time. I’ll only know the scheduled delivery date when you receive an email notification that your order has shipped.
Due to the three week backorder we will issue a refund separately in the amount of the shipping charge to your original form of payment shortly after your original order is charged and shipped.
If you have any other questions, please feel free to reply directly to this email.
Regards,
Ruphert
The Google Play Store
thekooliest said:
That's hilarious..mods will probably want you to more into the 17k reply thread though
What an A+ CSR rep.
Click to expand...
Click to collapse
well that thread is like > 1000 pages and this one is exclusively for excuses, lets hope they do not close it
http://forum.xda-developers.com/showthread.php?t=2004241
I've sent my Nexus 4 to my friend in the other state from New York on Jan 14th and paid $15. The estimated delivery date was Jan 16. I was kinda surprised because it usually took a week before. Only This year i've sent 2 packages and maybe 10 packages last year no problems what so ever with USPS! Always asked for delivery confirmation which BTW i don't know but it worked just like any other tracking system with some delays of course... but only had maybe once or two where it didn't update but at end it would still give a full detailed report on parcel journey! The bad is that i kinda skipped the insurance but then again i've never used an insurance. UPS(not USPS) once damaged something but i didn't complain they delivered it!
As you can see the package never made it to sorting facility. USPS so called investigator for the second day comes with ridiculous excuse that his computer doesn't work. I've made maybe 100 calls sent a couple of mails. No respond.
At this point i already accepted my loss i just want them to admit and write me a letter or apology where they admit that their services did not do a job which they provide! And they refuse to give that sort of statement... can you imagine that?
I suspect that it's been stolen from the truck while mailman went for another load. Because i've seen him once taking the big cart full of packages going outside to load them in the truck then leaving the truck unattended and heading back inside for another load.
here's my tracking number
ConaN4 said:
I've sent my Nexus 4 to my friend in the other state from New York on Jan 14th and paid $15. The estimated delivery date was Jan 16. I was kinda surprised because it usually took a week before. Only This year i've sent 2 packages and maybe 10 packages last year no problems what so ever with USPS! Always asked for delivery confirmation which BTW i don't know but it worked just like any other tracking system with some delays of course... but only had maybe once or two where it didn't update but at end it would still give a full detailed report on parcel journey! The bad is that i kinda skipped the insurance but then again i've never used an insurance. UPS(not USPS) once damaged something but i didn't complain they delivered it!
As you can see the package never made it to sorting facility. USPS so called investigator for the second day comes with ridiculous excuse that his computer doesn't work. I've made maybe 100 calls sent a couple of mails. No respond.
At this point i already accepted my loss i just want them to admit and write me a letter or apology where they admit that their services did not do a job which they provide! And they refuse to give that sort of statement... can you imagine that?
I suspect that it's been stolen from the truck while mailman went for another load. Because i've seen him once taking the big cart full of packages going outside to load them in the truck then leaving the truck unattended and heading back inside for another load.
here's my tracking number
Click to expand...
Click to collapse
Sorry for your loss mate but this is a forum where people give & receive technical help with their phones..
That sucks, I hate USPS. I had a package say it was delivered with delivery confirmation, but I didn't actually get it until a few days later...
Sent from my Nexus 4 using Tapatalk 2
Well OP, I guess you have learned your lesson about insurance. You would sooner find a dog that can do algebra than get a written apology from USPS. You're either less than 25 years old or VERY naive. No offense.
Estalling your the best brother
I know this is a last ditch hope but I've had package (actually a HTC Inspire I bought) disappear for 17 days one time. Then just after I gave up it just showed up and I looked at the tracking and there was a 17 day gap between the sorting facility and my local post office. Hope it works out for u and listen to estalling I insure anything over $100 its actually not very expensive.
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
This is the wrong website for this type of discussion.
Closed