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Stain on the screen

I have recently discovered a big stain on the top left corner of my 16GB screen. I'm not sure where it came from. I've used it for a few days when I decided to wipe it down with a microfiber cloth to no avail. The stain is on the outside of the glass. It feels rougher than the rest of the glass and especially noticeable when running over it with a stylus. I've also tried to wipe it down with a little bit of water, and noticed it beads differently than the rest of the glass.
Not sure what I can do to remedy this. I just might have to return it to Staples.

If you can simply return it then I wouldn't chance trying to fix it.
Strange problem.

That's what you get for drinking coffee and using your nexus 7.
But seriously though, just return it.

justinangil said:
I have recently discovered a big stain on the top left corner of my 16GB screen. I'm not sure where it came from. I've used it for a few days when I decided to wipe it down with a microfiber cloth to no avail. The stain is on the outside of the glass. It feels rougher than the rest of the glass and especially noticeable when running over it with a stylus. I've also tried to wipe it down with a little bit of water, and noticed it beads differently than the rest of the glass.
Not sure what I can do to remedy this. I just might have to return it to Staples.
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The exact same thing happened to me after a day but in the middle, no idea how to fix it, also have screen lifting though so im getting a new one from Play story haha

does it look like it is just under the surface of the glass or on top of the glass, could be a problem with the glue etc which should be a returnable thing, you could have put something hot on the screen maybe and its done something with the glue?

davidcampbell said:
does it look like it is just under the surface of the glass or on top of the glass, could be a problem with the glue etc which should be a returnable thing, you could have put something hot on the screen maybe and its done something with the glue?
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it's definitely on on top of the glass
the stain is not that noticeable unless you view it from an angle.
i only came across it when I ran my fingers across it and felt the rough area.

Its the oleophobic coating rubbing off. I had this happen with my galaxy nexus.
Sent from my Galaxy Nexus using xda premium

El Daddy said:
Its the oleophobic coating rubbing off. I had this happen with my galaxy nexus.
Sent from my Galaxy Nexus using xda premium
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Thank for the technical explanation!

RMA!

Did you get any kind of solvent or solvent residue on the screen?

Same Staining Issue
Thought it was a smudge. At least Google was quick to remedy the problem.

I have the same problem on mine. Its almost a perfect circle on the lower right hand side of the screen when in portrait mode. That spot was a real grease magnet.
Just cleaned off the screen and put on a screen protector and now it is no longer a problem.

I have the exact same mark/stain on mine, upper right portion, I've decided to live with it. It is identical though.
Sent from my Nexus 7 using Tapatalk 2

Domino_13 said:
I have the same problem on mine. Its almost a perfect circle on the lower right hand side of the screen when in portrait mode. That spot was a real grease magnet.
Just cleaned off the screen and put on a screen protector and now it is no longer a problem.
Click to expand...
Click to collapse
So a screen protector solved the issue and made your spot unnoticeable? I called ASUS (didn't get mine from the Play Store) and sounds like they're willing to do an RMA. Not sure if I want to go through that hassle though, especially if a screen protector will solve the problem... not sure what I'll get back since I don't have the screen lift or any other issues with it

Bro the trick is when you're watching "Videos" that usually come in Adobe Flash only to aim away from the device....you know coughing and...other......stuff.... J/k rofl glad a screen protector fixed it for ya but there must have been a solvent on the screen or even if you touched something and had residue on your hands that could do it also.

Domino_13 said:
I have the same problem on mine. Its almost a perfect circle on the lower right hand side of the screen when in portrait mode. That spot was a real grease magnet.
Just cleaned off the screen and put on a screen protector and now it is no longer a problem.
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Click to collapse
Jevets said:
I have the exact same mark/stain on mine, upper right portion, I've decided to live with it. It is identical though.
Sent from my Nexus 7 using Tapatalk 2
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pixelens said:
So a screen protector solved the issue and made your spot unnoticeable? I called ASUS (didn't get mine from the Play Store) and sounds like they're willing to do an RMA. Not sure if I want to go through that hassle though, especially if a screen protector will solve the problem... not sure what I'll get back since I don't have the screen lift or any other issues with it
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Click to collapse
I have the same problem with the perfect circle on the bottom right in portrait mode! Was thinking whether I should request exchange from newegg or Asus. However as per Pixelens comment, my N7 don't have other issues with flickering, screen lift etc. It bothers me only when I switch the screen off and at the correct light reflection.

[NEW POSSIBLE ISSUE] Screen Flex

DO NOT complicate this with the screen separation issue, my device does not have this issue.
When on a black screen when pressing the devices screen, it does not have to be hard just medium, the screen will flex causing the display below to ripple. It reminds me of the HTC One X screen flex issue at the top ends of the device where it was curved.
I have made a video showing my findings, I know at times it looks like I'm pressing extremely hard on the screen, I'm not its just because I was on a soft surface and so the device pushed into the bed. :angel:
Oh and your probably better watching it in full screen, just watched it embedded on here myself and it's hard to see

It's a TOUCH screen not a PRESS screen. Be gentle... you meanie!
I saw what you meant once in that video, but it did look like you pressed pretty hard. I tried to replicate it to no avail. Sorry.

wasnt said:
It's a TOUCH screen not a PRESS screen. Be gentle... you meanie!
I saw what you meant once in that video, but it did look like you pressed pretty hard. I tried to replicate it to no avail. Sorry.
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I know I know, honestly though I promise you I was not pressing hard. Honest truth I noticed this issue because I held the device with one hand, and I was NOT pushing hard.

I've noticed this minor issue on mine, but on the left hand side of the screen. Doesn't bother me too much.

It probably happens because your device has the screen lift too? or the screws are loose.
As before I did the washer trick my screen also did this on the left side only, it was spongy too, once I did the washer trick it didn't do it again. :good:

njackson-uk said:
I've noticed this minor issue on mine, but on the left hand side of the screen. Doesn't bother me too much.
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Yeah I don't really see it as an issue, as long as my device works that's all I'm bothered about and I mainly use my iPad anyway.
spooke said:
It probably happens because your device has the screen lift too? or the screws are loose.
As before I did the washer trick my screen also did this on the left side only, it was spongy too, once I did the washer trick it didn't do it again. :good:
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Click to collapse
Hmm, well the screen doesn't appear to be raised ANYWHERE and I only just got it yesterday (14th August).

My second/current one does this. But only on the left side. If you press on the black bezel around the screen on the bottom third. You'll get the ripple. Nowhere else though. And you have to press it pretty hard. It's not an issue.
No screen lift on this one. Screen lift was replaced by this ripple. That's actually how I noticed it, checking my new one for seperation, and spongy feel. Which it doesn't have.

Isn't this just a trait of LCD screens?
My One X has the same thing and has a Super LCD screen.

rohan32 said:
Isn't this just a trait of LCD screens?
My One X has the same thing and has a Super LCD screen.
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LCD is the screen itself, it is a trait however the bezel and glass should stop this from happening, because obviously if this happens a lot, then device is going to be damaged

wasnt said:
It's a TOUCH screen not a PRESS screen. Be gentle... you meanie!
I saw what you meant once in that video, but it did look like you pressed pretty hard. I tried to replicate it to no avail. Sorry.
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Yeah. If you see ripples, you are applying excessive pressure to the screen. This is standard for any LCD, not an issue.

Entropy512 said:
Yeah. If you see ripples, you are applying excessive pressure to the screen. This is standard for any LCD, not an issue.
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Well said. Not an issue.

Yeah, I'm saying that because my old laptops did the same thing when you touched the screen. Not a issue...

Phones have Glass over the screen. You don't actually touch the LCD. You have the LCD, then the digitizer, then the glass. So I think this is because the LCD is too close to the digitizer because of the screw issue. I had screen separation issues on the left side and this ripple. I made some "washers" using some medication foil packaging (3x) and not only did it fix the screen issue, but the screws are nice and tight (fixes squeaks) and pulls the screen down away from the digitizer so you don't get this effect.
Mine USED to do this (mostly on the left side) but now it doesn't after I put in those "washers". The bottom left is more sensitive still but requires lots of pressure still. If you press hard enough on the screen the LCD will still ripple.

RMA and chill.
I'm sorry but these threads are getting tiring now.
Sent from my Nexus S using xda app-developers app

Mine is mainly on the left side as well, its actually quire hard to recreate it on the right, though its possible. I'd just like to assure readers that I am not using excessive force on the screen at all, not even close. As I said, I can recreate this just by holding the tablet with one hand!
Sent from my Nexus 7 using xda premium

wow, this has to be the biggest non issue for the nexus. it's a LCD if you press that hard of course the screen will ripple. yes the top is glass, but the nexus 7 screen uses a new process with less layers of glass to minimize thickness.

Do you have a laptop or lcd monitor? Press on the screen and see what happens.

OP you are pushing way too hard to simulate normal usage. The screen is covered in thin glass not bullet proof glass and if you push to hard it will flex and distort the black light and cause ripples.
Seriously this is a non issue.
Sent from my Nexus 7 using xda app-developers app

Yeh I got ripples if pushing to hard but had the common sense to understand this is not a fault its LDC my old omnia phone does it.
Sent from my Nexus 7 using xda app-developers app

there's also an issue if you throw your nexus 7 down some stairs it won't work
HAVE ANYONE FOUND A FIX!?!?!?!

The grip test

Something for people to try:
See if you can keep the phone from sliding holding onto only the glass. So put your thumb on one side and your fingers on the other and pinch then hold the phone up vertical. Squeeze as hard as you want (but dont break the LCD), I bet nobody can keep the phone from slowly sliding down no matter how hard they try. I recommend holding it near the Nexus logo so you can see it move since it will be sliding very very slowly. Try both hands.
Ive noticed that this thing simply sticks to NOTHING, this Gorilla Glass 2 surface is very slippery and I wish they would have gone for something more grippy on the back since my phone has slid off things that are virtually flat a few times already. It seems like any amount of gravity will cause this thing to slide.

idividebyzero said:
Something for people to try:
See if you can keep the phone from sliding holding onto only the glass. So put your thumb on one side and your fingers on the other and pinch then hold the phone up vertical. Squeeze as hard as you want (but dont break the LCD), I bet nobody can keep the phone from slowly sliding down no matter how hard they try. I recommend holding it near the Nexus logo so you can see it move since it will be sliding very very slowly. Try both hands.
Ive noticed that this thing simply sticks to NOTHING, this Gorilla Glass 2 surface is very slippery and I wish they would have gone for something more grippy on the back since my phone has slid off things that are virtually flat a few times already.
Click to expand...
Click to collapse
Yeah, the iPhone 4 and 4S had this problem too. If you went naked they would slide off anything and everything, even things you thought were flat. Hopefully invisible shield comes out with a back protector. I hate Invisible shields on the front because they're slightly tacky, but for the back it would be great at protecting and preventing the phone from sliding.

Isn't the glass suppose to be slippery? You want your finger to glide across it easily while using the phone. Not sure what the issue is, who grips their phone this way? If you do, stop it.

Not having any issue gripping the phone this way. On the other hand I have noticed the phone being susceptible to "death grip".

Yeah I've found on numerous occasions where I would set my phone down on what I THOUGHT was a flat surface, walk away and come back only to find my phone on the floor. This thing I'd crazy slippery. I'm picking up a bumper from someone off Craigslist tonight for a good deal and am hoping it will help at least a little.
Sent from my Nexus 4 using xda premium

I can just say it again .. Bumper FTW!
But actually, these issues are crazy ... slippery phone .. what the heck.

Ravynmagi said:
Isn't the glass suppose to be slippery? You want your finger to glide across it easily while using the phone. Not sure what the issue is, who grips their phone this way? If you do, stop it.
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threeclaws said:
Not having any issue gripping the phone this way. On the other hand I have noticed the phone being susceptible to "death grip".
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Click to collapse
"You're just holding it the wrong way!"
What's the death grip on the N4?
From iFixit's tear down they show contact points of the antennas in the upper third of the back plate. But they never took the back apart to see where the leads go. Is the death grip the top half of the phone? If so that's good, because with the size of the N4 people will most likely grip it along the bottom half and along the bottom edge.

I called it an issue, but I actually like it slippery in the back.

I totally love the feel of the phone. I just thought it was crazy how it would just slide off of seemingly flat surfaces. I had my closed laptop sitting on the dining room table, phone on top of the laptop. Walked away for a few minutes and came back to find the phone on the floor. Instantly blamed my wife. Lol.
Sent from my Nexus 4 using xda premium

I did your test and my phone didn't move a cm...

I like it slippery in the back also
Sent from my Desire HD using xda app-developers app

Use a soap for oily skin.

trent25 said:
"You're just holding it the wrong way!"
What's the death grip on the N4?
From iFixit's tear down they show contact points of the antennas in the upper third of the back plate. But they never took the back apart to see where the leads go. Is the death grip the top half of the phone? If so that's good, because with the size of the N4 people will most likely grip it along the bottom half and along the bottom edge.
Click to expand...
Click to collapse
I when I hold the phone 2 handed (eg when surfing the web) the bars drop dramatically and in places with weak signal just holding the phone (bottom half one handed like for a phone call) I'll completely lose signal. Actually I'd say in general, compared to my HD2 and Sensation the signal strength is poor on this phone.

threeclaws said:
I when I hold the phone 2 handed (eg when surfing the web) the bars drop dramatically and in places with weak signal just holding the phone (bottom half one handed like for a phone call) I'll completely lose signal. Actually I'd say in general, compared to my HD2 and Sensation the signal strength is poor on this phone.
Click to expand...
Click to collapse
x2. I am waiting it out to do more testing and see what happens with updates but I have also noticed the dramatic signal loss depending on how you hold the phone. At my house I consistantly get 2-3 bars on my Lumia 920 (and did on my S3, Note, etc). With the N4 I get 3 occasionally, but most of the tiem if I am holding the phone its at 1 bar, and if I hold it in certain ways loses signal all together.

My phone dropped too. Stupid slipper back
Sent from my Nexus 4 using xda app-developers app

sieudaochich said:
My phone dropped too. Stupid slipper back
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
any damages?

idividebyzero said:
Try both hands.
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Click to collapse
So we don't build muscle imbalance in our fingers?
Sent from my Nexus 4 using Tapatalk 2

Nexus 4 said:
any damages?
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No visible damage at all, dropped twice. Once from chair height ~3 feet to wooden floor and once from ~1 foot.
Sent from my Nexus 4 using xda app-developers app

evostevo1 said:
I like it slippery in the back also
Sent from my Desire HD using xda app-developers app
Click to expand...
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I bet you do you randy sonofagun!
kinky!
mELIANTE said:
Use a soap for oily skin.
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Click to collapse
i lawled. out of thanks, but yeah, thanks for the laff.

gtg465x said:
Yeah, the iPhone 4 and 4S had this problem too. If you went naked they would slide off anything and everything, even things you thought were flat. Hopefully invisible shield comes out with a back protector. I hate Invisible shields on the front because they're slightly tacky, but for the back it would be great at protecting and preventing the phone from sliding.
Click to expand...
Click to collapse
It's already out

Lcd 'wave' when pressing the border

Anyone is experiencing this tipe of problem?
When I press (very softly) the border of my phone I see a liquid crystal wave like when you press with a finger on a computer monitor.
This problem is localized only in one spot: on the left side about two centimeters from the bottom.
I.e. Put your finger just above the navigation bar or slightly higher and press to the right on the glass stripe of the side. Of course this is difficult to see on white background so maybe try on a coloured background.
Can this be eligible for a repair under warranty or this is not a real problem?
Thanks for your feedback!
Sent from my C6603 using xda app-developers app

Not a real problem.
Everyone has that.
Sent from my Sony Xperia Z

R: Lcd 'wave' when pressing the border
Ok thanks, just bad construction i like very much this phone, just wanted to be sure it isn't only my problem
Sent from my C6603 using xda app-developers app

So every computer monitor is badly constructed? Try dropping a computer monitor in the floor outside and see how well that works.
The Sony reportedly uses a softer glass so that it is more flexible and bends instead of simply breaking.
Have to say this is the most sturdy phone I've owned. Stop pressing the screen in lol.

also they dont use the technology the other LCD manufacturerers use thats the air gap between LCD and the glass , thats the reason u get precision

biffsmash said:
So every computer monitor is badly constructed? Try dropping a computer monitor in the floor outside and see how well that works.
Click to expand...
Click to collapse
I think you can catch the difference between the use u have with a phone and the use you have with a computer monitor, right? Or you keep pressing on your monitor hoping this will evolve to touchscreen?
The Sony reportedly uses a softer glass so that it is more flexible and bends instead of simply breaking.
Have to say this is the most sturdy phone I've owned. Stop pressing the screen in lol.
Click to expand...
Click to collapse
I don't pass my time pressing that part of the screen i just noticed that playing angry birds
my last question is: this "waves" damage the screen/lcd or whatever else or i just don't have to worry about them?

Slightly raised screen?

I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium

blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
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Click to collapse
On the left side? If so I have the same thing.
Sent from my HTCONE using xda app-developers app

racrickey said:
On the left side? If so I have the same thing.
Sent from my HTCONE using xda app-developers app
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Click to collapse
It goes all the way across but yeah, more so on the left side for me too.
Sent from my HTCONE using xda premium

blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
It seems that it is an issue. I have the silver and its very minimal and isn't an issue for me. I've since ordered the black as a replacement (wanted black in the first place) and is much worse and not acceptable to me, and the top speaker grill has 3 scratches on it so I called sprint and they are processing an order to replace the black.

blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I think its a lack of quality control. Some are flush, some aren't. If it bothers you, you may want to see about exchanging it and be sure to point out that you believe it is a manufacturer's defect (this will be key in avoiding the Sprint restocking fee assuming you bought from Sprint). Another thing to consider is that if you intend to put a screen protector on the device, screen protectors only cover the glass and not the speaker grills. Therefore the "nick" you describe will be present even if you have a flush screen because the screen protector will create a non-flush edge (and the "nick" will be even larger if you apply it to your current device).

batch problem maybe, lack of quality control.

I have the opposite issue at the bottom. The screen appears to be sunken in ever so slightly on the sides, while the speaker is flush with the sides and its flush at the top. I can feel it somewhat, but this is my second unit after a dead pixel replacement so I'm probably going to roll with it because the replacement could have bigger issues.

Just picked mine up today. Also noticed the left side of the screen isn't completely flush. The right side is a little closer, but the left side is the worst.
Sent from my HTCONE using xda premium

Got my Black replacement yesterday. Very slight raised glass on the top left but it's so minimal I'm not going to complain. I guess 3rd ones a charm. Just sucked dealing with Sprints telesales dept for 2 weeks trying to get a acceptable device.

I'm upset they rushed this phone out without thoroughly looking over It better.. I got the unflush screen, the gap up top.. argued with a sprint rep today about the gap and he opened a new HTC and it had the same problem.. so another rep said the gap is for better antenna signal lol
Sent from my HTCONE using Tapatalk 2

I have a black one. It is the same. Top left is noticeable. It isnt really bothering me till I get some scratches or nicks in the anodization if u know what I mean.
Sent from my HTCONE using xda app-developers app

My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.

bhaktasa said:
My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.
Click to expand...
Click to collapse
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.

Marty said:
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.
Click to expand...
Click to collapse
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.

bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...

w8setter said:
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...
Click to expand...
Click to collapse
I've had three black HTC Ones and all had the same issue of the screen not being flush with the speaker grills. The issue was definitely not corrected in the black version.
---------- Post added at 10:00 AM ---------- Previous post was at 09:53 AM ----------
bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
I also got frustrated with HTC quality control issues and some of the software choices they made in Sense 5 and so I am currently trying out a Galaxy S4 (haven't decided if I am going to keep it yet). Its not quite as snappy as the One but its acceptable to me as far as speed goes. No real quality control issues I've noticed and enjoying all the features Samsung has packed into this device. Both devices are great but each has its tradeoffs.

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