Can everybody that hates the ASF please write to Sony? - Xperia Z1 Q&A, Help & Troubleshooting

Hi guys,
The bottom line is if enough people complain about this issue, we may have a chance to keep this off future models.
This was my strongly worded email to Sony along with their reply:
-----Original Message-----
From: [email protected]**********,.******
Sent: 15/11/2013 02:51:03
To: [email protected]
Subject: Phones Question to support
From: <[email protected]**********.*****>
Subject: Phones Question to support
Phone model:
IMEI:
Message:
Dear sir/madam
After many years with Apple, I finally gave in to your current advertising campaign promoting your latest flagship, the Z1, which you have been carpet bombing every conceivable medium with. I sold my iPhone 5 and bought a Z1.
However, unless you make one huge change with the Z2, I will sadly be forced to move to a different brand in a year's time.
This is because you are insisting on ruining one of the most beautiful phones in the world with an anti shatter film ON top of the screen.
In your literature you say that you use scratch resistant glass, *just to stick the most scratch prone plastic trash over the glass in the world!
WHY WHY WHY!!?!?
It absolutely blights the phone. *Which person is responsible for this most ridiculous decision?
Please do not try and explain this away as a health and safety issue, *you are the ONLY manufacturer in the world who ruins their beautiful phones like this. If every other manufacturer can do without, *so can you.
As the film has adhesive on it, *may I suggest you put it on the inside of the glass? *Or use Gorilla Glass like every other manufacturer.
I love the phone. *I love the Walkman app. *I love the Sony brand, *it has always resonated with quality since childhood, *ever since I first admired my aunt's age old Trinitron TV.
But I detest scratches. *And I loathe the fact that you claim the glass on the screen is scratch proof when it has a scratch prone plastic layer baked onto it which makes the phone look tatty and old after just a month of careful use.
Will I buy another Sony phone again I'd it comes with the ASF glued on the outside of the phone again?
I'm terribly sad to say never.
Complaints about this are rife in online forums. *Everybody hates it.
Please pass this email as high up the chain of command as you can. *I'm sure you have had many people complain and if enough complain, *maybe Sony will listen.
I also want you to make it. *To take Samsung's place. *You have so much more style than them and you deserve their spot there is no doubt, *but as long as you ruin your screens I'm afraid I cannot help you get there...
Best regards,
Johann Fourie
***************
Dear Johann,
Thank you for contacting the Sony Xperia support centre.
Im sorry for any issues with the screen protectors on the Sony Xperia Z1. We have read through your comments and appreciate the time you have taken to leave this feedback and apologise for any issues this has caused.
Sony take feedback very seriously and will try to implement this if possible, we cant guarantee anything will come of this information but will do our best to improve our products in the future.
Im sorry again for any issues caused, thank you again for your feedback.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Daniel Atkinson
Sony Xperia UK Customer Services
Sent from my C6903 using xda app-developers app

No idea where all those asterisks came from they weren't in my email lol
Sent from my C6903 using xda app-developers app

Johann_London said:
Hi guys,
The bottom line is if enough people complain about this issue, we may have a chance to keep this off future models.
This was my strongly worded email to Sony along with their reply:
-----Original Message-----
From: [email protected]**********,.******
Sent: 15/11/2013 02:51:03
To: [email protected]
Subject: Phones Question to support
From: <[email protected]**********.*****>
Subject: Phones Question to support
Phone model:
IMEI:
Message:
Dear sir/madam
After many years with Apple, I finally gave in to your current advertising campaign promoting your latest flagship, the Z1, which you have been carpet bombing every conceivable medium with. I sold my iPhone 5 and bought a Z1.
However, unless you make one huge change with the Z2, I will sadly be forced to move to a different brand in a year's time.
This is because you are insisting on ruining one of the most beautiful phones in the world with an anti shatter film ON top of the screen.
In your literature you say that you use scratch resistant glass, *just to stick the most scratch prone plastic trash over the glass in the world!
WHY WHY WHY!!?!?
It absolutely blights the phone. *Which person is responsible for this most ridiculous decision?
Please do not try and explain this away as a health and safety issue, *you are the ONLY manufacturer in the world who ruins their beautiful phones like this. If every other manufacturer can do without, *so can you.
As the film has adhesive on it, *may I suggest you put it on the inside of the glass? *Or use Gorilla Glass like every other manufacturer.
I love the phone. *I love the Walkman app. *I love the Sony brand, *it has always resonated with quality since childhood, *ever since I first admired my aunt's age old Trinitron TV.
But I detest scratches. *And I loathe the fact that you claim the glass on the screen is scratch proof when it has a scratch prone plastic layer baked onto it which makes the phone look tatty and old after just a month of careful use.
Will I buy another Sony phone again I'd it comes with the ASF glued on the outside of the phone again?
I'm terribly sad to say never.
Complaints about this are rife in online forums. *Everybody hates it.
Please pass this email as high up the chain of command as you can. *I'm sure you have had many people complain and if enough complain, *maybe Sony will listen.
I also want you to make it. *To take Samsung's place. *You have so much more style than them and you deserve their spot there is no doubt, *but as long as you ruin your screens I'm afraid I cannot help you get there...
Best regards,
Johann Fourie
***************
Dear Johann,
Thank you for contacting the Sony Xperia support centre.
Im sorry for any issues with the screen protectors on the Sony Xperia Z1. We have read through your comments and appreciate the time you have taken to leave this feedback and apologise for any issues this has caused.
Sony take feedback very seriously and will try to implement this if possible, we cant guarantee anything will come of this information but will do our best to improve our products in the future.
Im sorry again for any issues caused, thank you again for your feedback.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Daniel Atkinson
Sony Xperia UK Customer Services
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
Just peel it off with a razorblade. I used the gap under the earpiece speaker as a starting point. Sony logo comes off with it (on the front) and it looks much better. Besides, the glass underneath isn't Gorilla, but it is Dragontrail, which is just as good, if not better.
edit: Windex works great to get the remaining glue residue off.

Already wrote to sony mobile sweden about it....
Do you guys add another screen protector when removing this one? Was thinking about that "glass m" branded one (google it) its a tempered glass screen protector, not plastic like rest
Sent from my C6903 using xda app-developers app

Does the screen tinting change when removing the protector?
I also read something about the glass being very prone to fingerprints/smudges and way hard to clean, is this true? Am a bit interested in trying it, even though it doesn't bother me too much atm.

Related

I'm interested in buying the xperia x1

I'm considering to buy the xperia x1 but I've done research on the phone and there are apparently cracks showing on the phone after a period of time.
Based on research, it shows that it mainly occur to only the silver xperia x1 as people are saying, the phone is made by hard plastic, but the black one has rubber feeling on it? Can someone clarify that please?
Would be much appreciated if someone can give me all the answers i'm looking for, cos my old phone just died and i'm in need of a new phone.
I believe xperia's way of functioning and the windows mobile feature is the perfect phone for me, but if there are so much problem with it, i really do not wish to spend a fair amount of money and have no satisfactory.
Thank you to all the people that reply in advance !
So far my Xperia (black) has no cracks. But since I bought it in september 2009 I think I have to wait a bit before delivering a definitive judgement.
By the way: No offence meant but I doubt that everybody whose Xperia got cracked has always treated it appropriately. I would not be surprised if some of the people who complain about cracks in their Xperia's case had dropped the phone several times.
I do not doubt that there is a general problem with cracks but my personal experience from my time as a multimedia shop assistant is that some customers are not always honest when claiming warranty for their devices.
I highly recommend you the Xperia X1 because it's a great device. It has a beatiful high resulution screen on which movies and pictures look simply incredible. The panel system is really unique (you have the possibility to use different user interfaces simultaneously) and and thanks to Windows Mobile it is completely up to you what you want to do with your phone (no restrictions like on the Iphone).
altae said:
By the way: No offence meant but I doubt that anybody whose Xperia got cracked has always treated it appropriately. I would not be surprised if some of the people who complain about cracks in their Xperia's case dropped the phone several times.
Click to expand...
Click to collapse
I did with mine
Mine is now cracked on one side but I dont even notice
You can always recognize a noob when u see one....well actually you can treat it like a baby prince but this sh** will crack !!
Now as much as I love my xperia the FACT is that it cracks....its defo a gd fone though, and one of a kind in its category !!
altae said:
By the way: No offence meant but I doubt that anybody whose Xperia got cracked has always treated it appropriately. I would not be surprised if some of the people who complain about cracks in their Xperia's case dropped the phone several times.
Click to expand...
Click to collapse
Although I can imagine why you'd think that, it's not correct. Even people who treated it with utmost care (never dropping, using carrying case, even silicone protectors) got cracks. Hell, nearly everyone did.
I've got this phone for over a year now; it lasted long, but eventually, two weeks back - guess what? Cracks. Guess I couldn't skip this dance either.
had mine for over a year never seen a crack on it
maybe it's a question on how often and violently one
access the stylus
Rudegar said:
had mine for over a year never seen a crack on it
maybe it's a question on how often and violently one
access the stylus
Click to expand...
Click to collapse
the most common cracks are not near the stylus but rather on the frame around the battery...and these have nth t do with usage...
Unless u'll say it depends on how violently and often one removes the battery
Folks like I wrote I don't want to accuse anybody of anything. It's just like this my Xperia has never been dropped and guess what, it has no cracks at all. But I also stated that my Xperia is still relatively new and thus I cannot deliver a judgement yet.
It's sad that some people feel obliged to insult others by calling them noobs as soon as they discover that others look at things differently.
But back to topic: What I like also about the x1 is its keyboard and its general look and feel. It's really a pleasure to hold it in my hands. And I like the quality of audio playback too.
Yes, X1 has its shortcomings too (tell me a device that hasn't) but I totally recommend this phone.
I would Defiantly recommend the X1 it's an amazing phone. I sort of had problems with hanging once in awhile but after I installed 6.5 all that has stopped. As for the cracks I guess it depends, I didn't get cracks until I dropped my phone but thats normal if you drop your phone on a hard surface multiple times, the same with every phone I had so far but I guess people are saying they havent dropped once it and still got cracks so IDK. I swear on my life the Back cover is steel not rubber. Edit nvm I don't have the black one so I don't know if it's different from the Silver one.
mine black back is steel aswell... but there is rubber on top and bottom of back
Thanks, you guys are awesome for the reply.
Its a definite that i'm gonna get the phone now.
The windows mobile just gets my attention so badly haha. Thank you all for the reply and your personal opinion, much appreciated !

Few doubts regarding Xperia Z..another confused soul!

Hi,
Currently I own HTC One X..I am thinking on upgrading but had few doubts regarding Xperia Z.
1) Any major problem with XZ even after latest updates?
2) Why development hasn't picked up much as this is a flagship device? It was launched long time ago as they say in mobile world.
3) Best choice among HTC one, HTC droid DNA ? Personally i don't think htc one is worth spending 42K...
4) Any design flaws? Is the phone delicate? Can it be used without case? I personally don't like phone with cases
It would be really helpful if my doubts are cleared. I am more inclined towards XZ
Thank You
arpith.fbi said:
Hi,
Currently I own HTC One X..I am thinking on upgrading but had few doubts regarding Xperia Z.
1) Any major problem with XZ even after latest updates?
2) Why development hasn't picked up much as this is a flagship device? It was launched long time ago as they say in mobile world.
3) Best choice among HTC one, HTC droid DNA ? Personally i don't think htc one is worth spending 42K...
4) Any design flaws? Is the phone delicate? Can it be used without case? I personally don't like phone with cases
It would be really helpful if my doubts are cleared. I am more inclined towards XZ
Thank You
Click to expand...
Click to collapse
None. As of .423 which is the 4.2.2 update, I cannot say there is any serious problem in the XZ's software. While there could be a couple of minor bugs, it is nothing like the bugs in HTC's software (I've come to the XZ from the Sensation)
I'm pretty sure there's been some, it's not like the Development forums are empty. I would also blame Sony for this. The stock software doesn't leave so much to be expected from the phone. Stock is great, which is why there are tons of mods, but only a few ROMs. Also, 4.2.2 source was only dropped a few days ago, give it some time, I'm sure there will be development.
I gave up on HTC because everything is so annoying and unnecessarily complicated. Why not go with an OEM that supports developers? Sony has been showing great support for the community over the last few months.
Flaps are annoying. Polycarbonate shell is prone to damage from falls. Case and screen protector are highly recommended if you're prone to dropping the phone.
If I may, I'd like to recommend this case that comes with a screen protector for the front. It feels so premium, it feels like a part of the phone
Hope this answers your questions.
kgs1992 said:
None. As of .423 which is the 4.2.2 update, I cannot say there is any serious problem in the XZ's software. While there could be a couple of minor bugs, it is nothing like the bugs in HTC's software (I've come to the XZ from the Sensation)
I'm pretty sure there's been some, it's not like the Development forums are empty. I would also blame Sony for this. The stock software doesn't leave so much to be expected from the phone. Stock is great, which is why there are tons of mods, but only a few ROMs. Also, 4.2.2 source was only dropped a few days ago, give it some time, I'm sure there will be development.
I gave up on HTC because everything is so annoying and unnecessarily complicated. Why not go with a company that supports developers? Sony has been showing great support for the community over the last few months.
Flaps are annoying. Polycarbonate shell is prone to damage from falls. Case and screen protector are highly recommended if you're prone to dropping the phone.
Hope this answers your questions.
Click to expand...
Click to collapse
Thanks for the answers man...few doubts are cleared..
Well i take care of my phones very nicely..i handle them very delicately..so even a small drop would give me an heart attack
So it is fine use without any case? definitely with a screen protector on both the sides
arpith.fbi said:
Thanks for the answers man...few doubts are cleared..
Well i take care of my phones very nicely..i handle them very delicately..so even a small drop would give me an heart attack
So it is fine use without any case? definitely with a screen protector on both the sides
Click to expand...
Click to collapse
Yes.
Last design flaw I forgot to mention is that it is one hell of a fingerprint magnet, so a good screen protector is an absolute must!
kgs1992 said:
Yes.
Last design flaw I forgot to mention is that it is one hell of a fingerprint magnet, so a good screen protector is an absolute must!
Click to expand...
Click to collapse
yup..even i heard bout this thing..
I was wondering why the phone has lost resell value?
and many ppl are selling it.. I was wondering why..
if you want me to be honest,
the device does get hot easily and can be a bit uncomfortable in the hand.
what i mean to say is, the HTC one is more comfortable to hold.
xperia z is just a large rectangular thing with sharpish edges :/
spazzy1912 said:
if you want me to be honest,
the device does get hot easily and can be a bit uncomfortable in the hand.
what i mean to say is, the HTC one is more comfortable to hold.
xperia z is just a large rectangular thing with sharpish edges :/
Click to expand...
Click to collapse
After a recent update (.253 I think), the "getting too hot" problem has disappeared for me.
I don't stress my cores to maximum though, I rarely play CPU & GPU intensive games. Most of my usage consists of browsing & music.
thanks for replying guys and is the dead pixel problem common?
arpith.fbi said:
thanks for replying guys and is the dead pixel problem common?
Click to expand...
Click to collapse
Not at all.. The dead pixels case rarely happens..and it really isn't something to bother about, firmly ask for a replacement if it does lol.. It's 13.1mp after all..
Edit:by dead pixels,did u mean the pixels on the screen or the black spots in the camera?
Hit thanks if I helped u.Sent from my Killer Xperia Z(C6602) using xda premium.

[Q] Do you recommend keeping my Xperia Z ?

Hello everybody
This is my first post here, and I need some advice about the Xperia Z.
I have just bought my xperia Z (still sealed but with no warranty or a limited one).
I was looking forward of buying the xperia Z after my xperia neo v was starting to age (great phone btw) . My neo was a great phone, I really liked it and it never let me down. It took alot of abuse and been used to the max, but still standing. I'm a VERY heavy user and I use my phone alot. Although I'm not a heavy gamer but I use my phone to talk, text, organize, playing music, net radio, browsing etc. I'm also not the one who really take care of his phone, I like my phone uncovered, and expected to be able to take some heavy drops and be able to stick into my tight pocket with all of the keys and stuff, with almost invisible scratches.
So after reading the reviews and specifications of xperia Z I was very enthusiastic about this phone. I bought the phone despite that it's out of my budget price ( Thanks mum). But as I roamed into the forums (espically this one) things started to get ugly.
Many people here complained about:
Screen easily cracks
The back panel opens up
And the adhesive used is not heat resistant.
Problem is, I'm supposedly paying alot of money for this durable,advanced and sexy phone, that matches my needs. But right now I'm reconsidering because the two major faults will probably happen to me. First I don't take excessive care with my phone , and I expect the phone to endure some beating . Also I live in a very hot environment so the back panel will defiantly pop. And from what I've hears here Sony customer service sucks.
So what you guys think, should I keep this phone or sell it
Your advise will be highly appreciated
Thanks in advanced
If it is something you plan on dropping then I probably wouldn't recommend this. Maybe the Samsung S4 Active? Still is water and dust proof but the plastics on the Galaxy phones don't break. Screen will still be an issue.
The screen doesn't easily cracks. I was one of the OP for one of the threads. Mine was more of a freak accident.. and if the screen does break the digitizer will most likely break also. Even with that said I'm planning to get another one.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Well I would recommend xperia v or xperia zr for removable battery, and durability might be better than z.. According to ur needs I suggest sell ur xperia z off. Sorry..
I'm a heavy user too, and live in a hot and humid environment (near Shanghai). I've had no problems whatsoever with this phone. I recommend it.
senseless thread :laugh:
i don't want to be mean, but...
"i like to listen to music, but i like to watch movies as well. shall i buy the new blue ray with my favourite actor, or shall i keep my cd with my favorite singer? what do you suggest?"
Keep the phone.
Remember, what you read on the web are all the people who have had a problem, and while it seems like a lot, it's nothing compared with the number of people who don't have any problems, because they don't go around exclaiming how they have no problems.
All phone have some common defects to a small percentage of users. As far as breaking the glass goes, out of all the top of the line phones it's the least likely to break because the glass has a shock absorbing coating on it. I don't think any others do. Even though you like your phone without a case, how about just a thine bumper around the edge?
The back panel and adhesive issues are very rare, and would most defiantly be covered under warranty.
dcrandon said:
Keep the phone.
Remember, what you read on the web are all the people who have had a problem, and while it seems like a lot, it's nothing compared with the number of people who don't have any problems, because they don't go around exclaiming how they have no problems.
All phone have some common defects to a small percentage of users. As far as breaking the glass goes, out of all the top of the line phones it's the least likely to break because the glass has a shock absorbing coating on it. I don't think any others do. Even though you like your phone without a case, how about just a thine bumper around the edge?
The back panel and adhesive issues are very rare, and would most defiantly be covered under warranty.
Click to expand...
Click to collapse
Absolutely the best answer for OP
Sent from my C6602 using xda app-developers app

What is the crystal made from?

Does any member have any information regarding the Gears watch Crystal? I doubt it is sapphire glass but ponder if its Corning Gorilla. I ask as I notice some third party brands are already offering screen savers? On a watch though? I can say this with no hesitation if the glass is not strong I will be numero uno to bust it. All my watches have a sapphire crystal for this reason.
What happens when that strap wears out? It appears an integral part of the watch and non replaceable? Again any one know what the strap is made from?
I think in all my years of purchasing technology this is my first without actually seeing the device. Still a fool is soon parted from his money so that's why I am broke again!:silly:
Thanks in advance,
Regards
Ryland Johnson said:
Does any member have any information regarding the Gears watch Crystal? I doubt it is sapphire glass but ponder if its Corning Gorilla. I ask as I notice some third party brands are already offering screen savers? On a watch though? I can say this with no hesitation if the glass is not strong I will be numero uno to bust it. All my watches have a sapphire crystal for this reason.
What happens when that strap wears out? It appears an integral part of the watch and non replaceable? Again any one know what the strap is made from?
I think in all my years of purchasing technology this is my first without actually seeing the device. Still a fool is soon parted from his money so that's why I am broke again!:silly:
Thanks in advance,
Regards
Click to expand...
Click to collapse
Surely some one here knows the answer to this one?
Ryland Johnson said:
Surely some one here knows the answer to this one?
Click to expand...
Click to collapse
Sapphire Glass
chhaggerty said:
Sapphire Glass
Click to expand...
Click to collapse
I do hope you are correct. sapphire glass rates only second to diamond in terms of hardness. Sapphire glass costs a fortune though! How the heck have Samsung managed to fit a sapphire glass that size when the glass alone would cover the total cost of the watch?
Why are Samsung so secretive about the specs. I still cannot find 'an official' spec from Samsung that has this information in writing?
No need for screen saver with sapphire glass that a given. I do hope you are correct.:good:
Regards.
Bulk purchasing power, that is how Samsung manages it plus they are likely not making anything off version 1.0 so they can get more sales on the Galaxy Note series they are tied into.
Guess I beat you guys to it.. :|
http://forum.xda-developers.com/showthread.php?p=46304176#post46304176
As I suspected from the word go, its NOT sapphire glass.
This is one of those occasions where I hate to be proved correct. I thought sapphire was too good to be true.
I have written a reply in your other thread regarding your problem.
Regards.
Its not sapphire its gorilla glass 3
Sent from my GT-N8013 using xda app-developers app
cubandevil said:
Its not sapphire its gorilla glass 3
Sent from my GT-N8013 using xda app-developers app
Click to expand...
Click to collapse
No confrontation from me at all when I ask where you got that information from? The safety booklet that comes in the box in SOME countries, not this one, says; Glass or acrylic?
How could it be Glass or acrylic, its either one or the other and if Samsung don't know who does?
Again, I would question Coning glass as mine already has minute marks on the glass and I treat my watches with the greatest care and respect, I collect them.
Agggggga, cant we find a definitive answer to this?
Thanks for your input though. Please do let us know where this information comes from.
Kind regards.
I asked my Samsung rep he said gorilla 3
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
cubandevil said:
I asked my Samsung rep he said gorilla 3
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Nothing official then or printed on a Samsung site? Reps will and do say anything. I have no idea where your rep got his info' from?
The warranty book that comes in the box in most countries states the crystal is made from Glass or acrylic? Don't ask I have no idea.
One chap I asked said the crystal was "Some sort of glass and the camera lens is acrylic"?
Absurd not being able to ascertain such basic information in writing from Samsung. I have now put mine back in its box until some screen savers arrive. I don't want to risk scratching that large screen, would detract from the looks.
Regards
I haven't even been able to use it for more than one day. Watch is sitting in its box back home, will contact my service provider once am back from my trip..
Sent from my SM-N9005 using Tapatalk 2
siddsm said:
I haven't even been able to use it for more than one day. Watch is sitting in its box back home, will contact my service provider once am back from my trip..
Sent from my SM-N9005 using Tapatalk 2
Click to expand...
Click to collapse
Same with me. Add to the lack of consumer knowledge regarding the crystal I am seeing more and more posts regarding the lens misting up.
This has been due to perspiration. I live in the hottest country in Europe and just a walk to the post box can make one sweat especially under ones watch. My concern is that lens plus those bare contacts, will they short out? No exposed electronics like moisture!
Have got to the point where I am just not using the watch, I just don't need this hassle-worry right now. Like many others I have a waiting list of problems and a wrist watch will have to join the end of a long list of far high prioritise.
Best wishes.
I have a few micro scratches on my watch face now. I had a cheap screen protector on it for all of last week and I removed it Saturday because I thought that the glass was sapphire. Well it must not be, because I wiped the dust off of the face with my shirt and now I have a few scratches. They are very small but I can see them in the right lighting.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
lyall29 said:
I have a few micro scratches on my watch face now. I had a cheap screen protector on it for all of last week and I removed it Saturday because I thought that the glass was sapphire. Well it must not be, because I wiped the dust off of the face with my shirt and now I have a few scratches. They are very small but I can see them in the right lighting.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hi, From posts I am reading it certainly appears the crystal is not sapphire. At this price I thought it impossible even though a few posters assured me it was sapphire.
I have already re ordered some screen savers BUT screen savers on a watch? The problem is the crystal is raised so will attract every tiny mark as yours has done. Add this to the camera misting up, the clasp being the most unreliable type of design possible, poor IP protection and the Gear is already a hard ware nightmare.
I will probably be purchasing the Sony 11 when it arrives here as already I am seeing in some other countries the price has dropped.
Overall I suspect the gear was rushed into production without research and development just to try and be the first of its type on the market regardless of some very poor design faults. On this occasion Samsung has not impressed me.
Oh BTW, why has Samsung introduced the Note 3 some weeks ago yet we are still waiting to see any official Samsung accessories like the numerous covers we have been promised? I think Samsung has feelings or grandeur and is due a fall. Did you know all Note 3 are region locked and Samsung is about to do this with the S4 etc?
No idea why a brand would deliberately alienate its customer base like this.
I am still unable to ascertain from Samsung what the crystal is actually made from.
Kind regards.
Ryland Johnson said:
Hi, From posts I am reading it certainly appears the crystal is not sapphire. At this price I thought it impossible even though a few posters assured me it was sapphire.
I have already re ordered some screen savers BUT screen savers on a watch? The problem is the crystal is raised so will attract every tiny mark as yours has done. Add this to the camera misting up, the clasp being the most unreliable type of design possible, poor IP protection and the Gear is already a hard ware nightmare.
I will probably be purchasing the Sony 11 when it arrives here as already I am seeing in some other countries the price has dropped.
Overall I suspect the gear was rushed into production without research and development just to try and be the first of its type on the market regardless of some very poor design faults. On this occasion Samsung has not impressed me.
Oh BTW, why has Samsung introduced the Note 3 some weeks ago yet we are still waiting to see any official Samsung accessories like the numerous covers we have been promised? I think Samsung has feelings or grandeur and is due a fall. Did you know all Note 3 are region locked and Samsung is about to do this with the S4 etc?
No idea why a brand would deliberately alienate its customer base like this.
I am still unable to ascertain from Samsung what the crystal is actually made from.
Kind regards.
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I don't even think the watch face is crystal at all. It feels like some degree of plastic in all honesty. You would expect crystal to feel hard and cold which this doesn't. I have Omega and other Swiss watches and their faces feel a lot better. I wouldn't get your hopes up that the face is made up of quality components. Its price is just too low for that.
TheGuac said:
I don't even think the watch face is crystal at all. It feels like some degree of plastic in all honesty. You would expect crystal to feel hard and cold which this doesn't. I have Omega and other Swiss watches and their faces feel a lot better. I wouldn't get your hopes up that the face is made up of quality components. Its price is just too low for that.
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Indeed so. Your Omega will 99% certain be sapphire though a very few have another type of watch crystal. The term 'crystal' is watch trade jargon for the glass. Though I am NOT in the watch trade my family has been for over 100 years. I also collect watches.
One kind poster here replied that the booklet he received inside his Gear box actually had written " glass-acrylic" That threw me for a complete loop as its either one or the other. I have asked my family and to their knowledge there is not a hybrid glass acrylic watch crystal?
The point that rather puzzles and disappoints me is when I asked Samsung in writing what the crystal was made of they replied that I had asked an "inappropriate question"? What on earth does that mean and why all the secrecy?
Another poster has said the crystal is made from Corning Gorilla glass 111, I requested his source for this information but to date no reply?
WE should be informed so we can take the level of care needed depending on the materials used. My other grave concern is the very low Ingress protection. This is first and foremost a wrist watch and needs to function to a certain degree of robustness and water protection OR the b++++y gear is as useful as boobies to a Nun!
Such potential yet so much of it seems incomplete?
Kind regards.
My Casio protrek and Suunto watch crystals are way more robust than these. And I have actually had zillions of mishaps with the protrek. Not a single scratch yet, nor in the Crystal nor the titanium band.
Sent from my SM-N9005 using Tapatalk 2

Beware Note4's Screen protection

Hi all,
For those of you cares about scratches on your screen; you'd better put on a screen protector.
Upon noticing a tiny little one centimetre scratch on my phone I am outraged to find that it is no where to be found in the listed Official $am$ung Specifications for this phone, the Corning Gorilla Glass 4 announced on 20/Nov/2014, as a feature.
As a matter of fact that such protection mechanism is of right now industry wide standard practice. And as to why I find a tiny little scratch on my phone is evidence that $am$ung did not employ a proper screen protection on this massively expensive cellphone MADE CHEAPLY.
As a result those of you who might not be aware should check to see if your cellphone's screen contains little to many scratches. At least with my cellphone I find that the screen protection was inadequate due to this scratch. To bring all of you reading this to the attention of my phone being "Made in Vietnam"; could it be a reason why $am$ung did not include and mention Corning Gorilla Glass 4 in its specifications website. Such a product is a shame for $am$ung to announce the release to its consumers. The fact is now clear that $am$ung's Note4 is a overpriced product with incompetent design and after sales services, ie, firmware update delay and rumours in the media. Evidently, as seen on this forum there were clones and fakes of this cellphone which degrades the name and value of it to the lowest in comparison to other major companies and brands of smartphones and tablets.
Further more to this outrage upon less then three months (since 17/Oct/2014) of the release of Note 4, it has already made news the new Note 5 is coming soon.
This is almost like that $am$ung has admitted that this Note 4 is an utter failure and would kindly likely to stop production and support of any of its variants in favour of a New Market segment to the new Note 5. This is all nothing but to drain the global economy on a massive scale of smartphone markets and buyers. As a propaganda of the product from this company, it could have ruined its long built reputations.
Who would want a expensive smartphone without sufficient screen protection ? And now with such discovery, this leads to the conclusion that Note4 is nothing more than a piece of expensive rip-off cheaply built low quality product with a screen that is easily scratched.
Gorilla glass 4 is not a sapphire or diamond and it is scratched by sand for example. You can't blame Samsung for content of your pockets. If I could afford to have a few loose diamonds in my pockets, I wouldn't worry about little scratch.
Sent from my SM-N910T using XDA Free mobile app
........What the heck did I just read?
Let's break things down, shall we?
- NO phone screen is scratch-proof! NONE! Any form of Gorilla Glass is scratch-resistant, but it's just that - resistant! That means scratches can still happen. I also can pretty much guarantee that any other phone you may have had without a screen protector would have small, micro-scratches. Deny it all you want, but as I stated originally, no phone display is scratch-proof.
- Regarding lack of firmware updates, obviously you've never owned a Samsung device (or most other non-Nexus device). Has HTC released Lollipop everywhere for the HTC One (M8)? No. LG G3? Only rolling out in select markets. Heck, even Moto hasn't updated all their Moto X (2014) devices yet, and those are about as close to stock Android as you can get! Part of the blame is on the manufacturer, part on the carriers. So if you think Samsung is alone here, think again!
- Regarding a "cheaply-made" device, it's built better than previous Samsung devices! Sure, an iPhone may seem better built, but it has its own share of problems ("bendgate" anyone?)
- With regards to talk of a Note 5, guess what? A new Note appears every year around October! Just like a new Nexus, a new iPhone, a new HTC One, etc. Any rumor now is incredibly early, and thus is almost pointless to speculate on.
In short, sounds like someone just wanting to rant and be a troll because they didn't bother protecting their expensive phone like they should have. You won't get much sympathy here, as there's really nobody else to blame but yourself. Not Samsung, you.
Corning have said themselves it uses Gorilla Glass 4.Its listed on their website .
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung/samsung-galaxy-note-4
As another poster said, Gorilla Glass isn't 100% scratch resistant, it gives protection but you can still get scratches on the screen.
Anyway, there's no way Corning would list the product as having GG4 if it didn't, that would be commercial suicide.
Also, why would it being made in Vietnam mean it would be of lesser quality?!
:facepalm:
All credibility was lost when you decided to type '$am$ung'.
If you're going to complain, at least be adult about it.
Sent from my SM-N9100
I've have my Note 4 since launch with no screen protection and Not a since scratch.
darekz said:
Gorilla glass 4 is not a sapphire or diamond and it is scratched by sand for example. You can't blame Samsung for content of your pockets. If I could afford to have a few loose diamonds in my pockets, I wouldn't worry about little scratch.
Sent from my SM-N910T using XDA Free mobile app
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lol
The fact is that you don't even know what kind of glass is implemented on this device.
Devhux said:
........What the heck did I just read?
Let's break things down, shall we?
- NO phone screen is scratch-proof! NONE! Any form of Gorilla Glass is scratch-resistant, but it's just that - resistant! That means scratches can still happen. I also can pretty much guarantee that any other phone you may have had without a screen protector would have small, micro-scratches. Deny it all you want, but as I stated originally, no phone display is scratch-proof.
- Regarding lack of firmware updates, obviously you've never owned a Samsung device (or most other non-Nexus device). Has HTC released Lollipop everywhere for the HTC One (M8)? No. LG G3? Only rolling out in select markets. Heck, even Moto hasn't updated all their Moto X (2014) devices yet, and those are about as close to stock Android as you can get! Part of the blame is on the manufacturer, part on the carriers. So if you think Samsung is alone here, think again!
- Regarding a "cheaply-made" device, it's built better than previous Samsung devices! Sure, an iPhone may seem better built, but it has its own share of problems ("bendgate" anyone?)
- With regards to talk of a Note 5, guess what? A new Note appears every year around October! Just like a new Nexus, a new iPhone, a new HTC One, etc. Any rumor now is incredibly early, and thus is almost pointless to speculate on.
In short, sounds like someone just wanting to rant and be a troll because they didn't bother protecting their expensive phone like they should have. You won't get much sympathy here, as there's really nobody else to blame but yourself. Not Samsung, you.
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The fact is that the device should be scratch proof as with many other devices I own previously. Like Asus TF700T, Samsung Galaxy S3, S4, and S5, iPad 3, 4, Air and Air 2. I don't have any problems with screen protection on these devices.
Despite any slow updates, I do not object that such important updates require multiple processes, however, when it comes to priority on servicing its customers none of its models updates should be in a serial manner but as a parallel. That's to say this process should be consistent not intermittent.
smdh
Batfink33 said:
Corning have said themselves it uses Gorilla Glass 4.Its listed on their website .
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung/samsung-galaxy-note-4
As another poster said, Gorilla Glass isn't 100% scratch resistant, it gives protection but you can still get scratches on the screen.
Anyway, there's no way Corning would list the product as having GG4 if it didn't, that would be commercial suicide.
Also, why would it being made in Vietnam mean it would be of lesser quality?!
:facepalm:
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I am not satisfied with the screen protection compared with older products which I own previously and had no screen protections problems.
The fact is that generally if it is made with quality then I should not have seen a scratch on the screen.
And if it is made in Vietnam I am only speculating as to why they have chosen this route and produces a screen which is capable of being scratched easily.
kinghu said:
All credibility was lost when you decided to type '$am$ung'.
If you're going to complain, at least be adult about it.
Sent from my SM-N9100
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Tell me what's __wrong__ and immature (as you suggested) with $am$ung ?
This is the fact that a unhappy user does not like to type its name in the proper form.
ciscostud said:
I've have my Note 4 since launch with no screen protection and Not a since scratch.
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And how does this justify that Samsung did not list the type of screen protection on its specifications web page??
tauzins said:
smdh
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Tell me, do you put a screen protector on your phone or not?
Redefined301 said:
Tell me, do you put a screen protector on your phone or not?
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Oh yeah and don't tell me that you can not complain because Samsung did not officially list the type of screen protection on their specifications web page.
And if you do scratch your phone unconsciously, should you mind that Samsung did not want to provide a proper screen protection nor do they want to tell you exactly what is the form of screen protection they have implemented on Note 4. But, instead leave you to wonder what screen protection is on the phone and let's wander into third party websites which lists the device as with Corning Gorilla Glass 4.
The fact is that Samsung did not formally acknowledge that this device has Corning Gorilla Glass 4.
Mind you, if you do get a scratch on your screen, how would you feel about your new device being scratched and becoming ugly and do not look like new.
We're not your enemies here - take a breath. Clearly you're upset and feel wronged or deceived in some way.
Vote with your wallet and buy an alternate brand next time.
For what it's worth, I'm pleasantly surprised at how well-built my Note 4 is. It doesn't have a single scratch or scuff on the screen of any kind. I keep it in my pockets and leave it on surfaces without a thought. It's also survived three heavy hits onto solid tiled floors from about one metre without so much as a ding on the band or anywhere else. I don't have any case or screen protector either.
By contrast, my old 5s hit the same tiled floor from a lesser height and had two significant dents in the alu band and looked like the screen was about to submit at any moment.
This is not meant as a boast but rather to say my experience is different to yours.
Sent from my SM-N9100
How is it Samsungs fault that you, by not fitting a screen protector, have scratched your phone?
I don't use screen protectors. If the screen gets scratched, it's my fault. Take some responsibility and stop blaming others.
andythilo said:
How is it Samsungs fault that you, by not fitting a screen protector, have scratched your phone?
I don't use screen protectors. If the screen gets scratched, it's my fault. Take some responsibility and stop blaming others.
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As everybody said, nothing is scratch resistant...just use a screen protector and that's it.
BTW i had mine for 2 months and no scratch or whatsoever
... And the important takeaway here is that no company has a scratch-proof screen. Just because you never noticed a scratch on a previous device does not mean it was scratch-proof. No company has ever made such a claim either, because they know they'd be sued pretty darn quick for false advertising.
andythilo said:
How is it Samsungs fault that you, by not fitting a screen protector, have scratched your phone?
I don't use screen protectors. If the screen gets scratched, it's my fault. Take some responsibility and stop blaming others.
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lol
I am not saying that, but they did not list it in the specs, how do you know what do you get?
Ashatar said:
As everybody said, nothing is scratch resistant...just use a screen protector and that's it.
BTW i had mine for 2 months and no scratch or whatsoever
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Totally defeats the purpose of Corning Gorilla Glass by using a screen protector.

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