Hello all! I'll be getting my HTC One Dev Edition back from warranty repair after sending it in for bootloop issues. My previous thread here http://forum.xda-developers.com/showthread.php?t=2457513 explains what happened. Stock HTC One (not flashed/rooted) went into irrecoverable bootloop.
So when I receive my phone back, what's the first thing I should do? Install recovery? I don't have any plans to flash/root my phone yet. Any ideas what to do to prevent future bootloops?
Cheers!
zzzthump said:
So when I receive my phone back, what's the first thing I should do? Install recovery? I don't have any plans to flash/root my phone yet. Any ideas what to do to prevent future bootloops?
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If you want to prevent bootloops and you don't have any plans to flash rom/root, just do nothing. Use it like it is :laugh:
Related
Anyone willing to help out? The solution should be a sticky!
Basically like a lot of you guys I flashed the 6.16.217 ICS. But I need to send in my phone for warranty. Is it possible to flash back to 6.13.219 or 6.13.215?
yaemes said:
Anyone willing to help out? The solution should be a sticky!
Basically like a lot of you guys I flashed the 6.16.217 ICS. But I need to send in my phone for warranty. Is it possible to flash back to 6.13.219 or 6.13.215?
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I don't believe there is a solution at this point in time. The phone will not allow an older boot image on for whatever reason. You might be better off just running SBF on the phone and sending it in without boot. They should repair it anyways and will flash the original software on it...
The actual reason is that the touchscreen went bad. So I could flash an SBF then it would look like just a dead phone, they'd flash it, then realize the touchscreen didnt work and authorize me a new Droid 4. That should do the trick! Thanks danifunker!
the power button broke on mine, i called and said it was bricked, they sent me a new one and i bricked the one to send it in
You have to send it in before you get a new one? With mine on Verizon, my phone would boot, but had lost SIM card function so I had no service, etc, and a new Sim card didn't work. I just took it in to the store, and the guy looked at it, tried a new Sim, and it didn't work, so he just ordered a new one to be shipped to me. It was running the ICS leak as well. I sent my old one back and didn't have any issues with VZW.
Sent from my Nexus 7 using Tapatalk 2
There is now a retail/stock GB fastboot thanks to Eternity.
http://forum.xda-developers.com/showthread.php?t=1622256
InfiniteIce said:
There is now a retail/stock GB fastboot thanks to Eternity.
http://forum.xda-developers.com/showthread.php?t=1622256
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Unfortunately these don't work with the ICS Leaks. There is no way back to GB from ICS. I'd just brick it with trying to roll it back and let them deal with it. They can't tell anything more. I'd first factory wipe it though before doing the soft brick on it though.
Basic phone user here.
I just got the brand spankin' new Moto X from Rogers (Fido, a subsidiary) and try as their techs might to assist me, the damn thing is stuck on the original Rogers firmware and won't grab the update, so currently it's stuck on system version 139.7.26.ghost_row.RCI.en.CA. Moto and Rogers are basically telling me to ship it for repairs - takes X weeks, and I should mention the reason I have this new Moto X is because the last one got all knocked up at the exact same repair place....yeah, forget that.
So it's pretty much down to me to fix this myself, but at the same time I really don't want to void any warranty just incase worse comes to worst and I do need to send it for repairs/rinse-repeat this whole process again.
I'm hoping you guys can help me! What I'd like to do is apply the OTA Rogers updates for 139.12.36.ghost_row.RCI.en.CA and 161.44.26.ghost_row.RCI.en.CA through any which means that would absolutely certainly not void the Motorola warranty, which I think basically limits me to finding these impossibly hard-to-find files for the 2 updates that would allow me to simply "apply update from SD card"....ya?
I've found a few threads here, but most of them seem to be to just flash the full rom or update rom(?). From what the warranty reads, it sounds as though flashing a ROM using a third-party program would void it. There was also a thread (lost in my history now) that seemed to do what I wanted for GOING FROM 139.12.36.ghost_row.RCI.en.CA TO 161.44.26.ghost_row.RCI.en.CA, but unfortunately I'm a version behind being able to do that.
Anyways yeah that's it. This hell has had me without a truly-usable Moto for over a month now and I AM LITERALLY DYING. I don't even want to download apps since I'll probably just end up having to wipe the damn thing for like the 8th time. I just want my phone back
Please help guys; any ideas, advice, w/e are greatly appreciated!
Sillux said:
Basic phone user here.
I just got the brand spankin' new Moto X from Rogers (Fido, a subsidiary) and try as their techs might to assist me, the damn thing is stuck on the original Rogers firmware and won't grab the update, so currently it's stuck on system version 139.7.26.ghost_row.RCI.en.CA. Moto and Rogers are basically telling me to ship it for repairs - takes X weeks, and I should mention the reason I have this new Moto X is because the last one got all knocked up at the exact same repair place....yeah, forget that.
So it's pretty much down to me to fix this myself, but at the same time I really don't want to void any warranty just incase worse comes to worst and I do need to send it for repairs/rinse-repeat this whole process again.
I'm hoping you guys can help me! What I'd like to do is apply the OTA Rogers updates for 139.12.36.ghost_row.RCI.en.CA and 161.44.26.ghost_row.RCI.en.CA through any which means that would absolutely certainly not void the Motorola warranty, which I think basically limits me to finding these impossibly hard-to-find files for the 2 updates that would allow me to simply "apply update from SD card"....ya?
I've found a few threads here, but most of them seem to be to just flash the full rom or update rom(?). From what the warranty reads, it sounds as though flashing a ROM using a third-party program would void it. There was also a thread (lost in my history now) that seemed to do what I wanted for GOING FROM 139.12.36.ghost_row.RCI.en.CA TO 161.44.26.ghost_row.RCI.en.CA, but unfortunately I'm a version behind being able to do that.
Anyways yeah that's it. This hell has had me without a truly-usable Moto for over a month now and I AM LITERALLY DYING. I don't even want to download apps since I'll probably just end up having to wipe the damn thing for like the 8th time. I just want my phone back
Please help guys; any ideas, advice, w/e are greatly appreciated!
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Flash the entire 4.4.2 sbf! Follow the instructions in the return to 100% stock thread.
It will take you straight to 4.4.2!
It will erase everything so save anything important first.
Everything you need and full instructions are in that thread.
This will not void warranty. These are actual Motorola factory images, signed with release keys.
samwathegreat said:
Flash the entire 4.4.2 sbf! Follow the instructions in the return to 100% stock thread.
It will take you straight to 4.4.2!
It will erase everything so save anything important first.
Everything you need and full instructions are in that thread.
This will not void warranty. These are actual Motorola factory images, signed with release keys.
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Well I guess that answers that then! Here I was searching for everything that didnt involve flashing. Thanks a lot!
Ill try to keep this short. So my stock Moto X is for some unknown reason stuck in a boot loop. The only thing I can do is get into the fastboot by holding the vol down key however the "Barcodes" option is the only one that will do anything other than go back into this loop. Recovery / Factory / BP Tools all try to start but never make it past the Motorola splash screen, it stays there about 20 seconds or so and reboots.
It is running on 4.4.4 and from my understanding the bootloader can not be unlocked. I spent the better part of the last couple of days trying to figure out if there is any hope of bringing this thing back to life but I am still unsure. I was thinking maybe I could reload the official 4.4.4 but the only place I can even find it anywhere is on MotoFirmware but I cant get it to complete the download, I have tried numerous times with 3 different browsers.
I guess what I am trying to find out is if there is any way to reload the stock firmare or even load a custom ROM or something else I am not aware of yet?
Thanks much in advance for any help you can provide, it will certainly be much appreciated.
rikzjr said:
Ill try to keep this short. So my stock Moto X is for some unknown reason stuck in a boot loop. The only thing I can do is get into the fastboot by holding the vol down key however the "Barcodes" option is the only one that will do anything other than go back into this loop. Recovery / Factory / BP Tools all try to start but never make it past the Motorola splash screen, it stays there about 20 seconds or so and reboots.
It is running on 4.4.4 and from my understanding the bootloader can not be unlocked. I spent the better part of the last couple of days trying to figure out if there is any hope of bringing this thing back to life but I am still unsure. I was thinking maybe I could reload the official 4.4.4 but the only place I can even find it anywhere is on MotoFirmware but I cant get it to complete the download, I have tried numerous times with 3 different browsers.
I guess what I am trying to find out is if there is any way to reload the stock firmare or even load a custom ROM or something else I am not aware of yet?
Thanks much in advance for any help you can provide, it will certainly be much appreciated.
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What carrier are you on?
Verizon.
It seems the more I am reading the more it is looking like I am likely out of luck.
rikzjr said:
Verizon.
It seems the more I am reading the more it is looking like I am likely out of luck.
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HAve you wiped cache or factory reset in your stock recovery? When you boot to recovery do you get the dead android guy on his back with a triangle?
You've checked here for firmware?
http://www.filefactory.com/folder/dd05c058d3ff8dbe/?sort=created&order=DESC&show=100&page=1
Otherwise, continue trying the site you've tried. It's bound to work eventually. ?
Travisdroidx2 said:
HAve you wiped cache or factory reset in your stock recovery? When you boot to recovery do you get the dead android guy on his back with a triangle?
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Unfortunately I cant get into the stock recovery. It never gets to the injured android guy, gets hung up on the Motorola logo then reboots.
Thanks Darth I will check there.
rikzjr said:
Verizon.
It seems the more I am reading the more it is looking like I am likely out of luck.
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The Verizon XT1060 Retail and Moto Maker versions use the same Rom/Recovery Images as the Verizon (VZW) Developer Edition phones. The the recovery images are available by request directly from Motorola. Visit -> https://motorola-global-portal.custhelp.com/app/standalone/bootloader/recovery-images Once you request you will get a link from Moto to down load it. NOTE: it can take 5 min to 24 hours for the link to hit your email mailbox.
You can flash by following Method 2 at -> http://forum.xda-developers.com/moto-x/general/guide-moto-x-return-to-100-stock-using-t2446515 (there are steps included which will erase all your data/apps from the phone). Please use mFastboot for All commands, not just flashing system.
However, I recommend flashing by following Option 5 at -> http://mark.cdmaforums.com/MotoX-ReturnToStock.html It has a few extra steps, and a few different ones.
Always make sure you have the latest Android SDK/Platform Tools installed, along with the latest Moto device drivers, and the latest mFastboot. (If you need them, they are listed in the pre-req sections on http://mark.cdmaforums.com/MotoX-ReturnToStock.html ) If you get an error, please capture it, and post what it says.
Since you have 4.4.4 on there, yes you are out of luck from the stand point of unlocking your bootloader, and therefore can't root your phone or flash custom recovery or rom. And do NOT attempt to downgrade your rom! Since you say you have 4.4.4 on there, only use 4.4.4 SBF when flashing.
But you are not out of luck in that you can still flash STOCK Moto Signed Roms. So if its just a software issue, flashing back to stock moto Rom could help fix it. However, since you don't say what was done leading up to the issue, I must say that if this problem just "appeared on its own" and you weren't trying to flash anything, downgrade anything, use the older root processes, etc.. then you may have a hardware issue. BUT if you were trying to downgrade, use the old root processes, etc.. then you might not be able to fix the phone.
Hey KidJoe, Thanks much for the info, I really do appreciate it.
This particular phone was send to me from Motorola as a repair replacement for my original which I managed to drop and break the screen on. Totally my fault so I had no problem paying there $110 repair fee.
I do have to agree there is likely a hardware issue as I had never attempted any kind of modification at all to this phone. I was in the middle of a call when it just restarted for no reason at all. At first the phone would boot all the way up as it normally would but freeze after about 30 seconds then reboot. After reading a bit I tried to boot into the stock recovery to clean the cache and factory reset if I needed to however the first time I tried to boot into the stock recovery it just hung on the Motorola logo then rebooted. Now that is all it will ever do.
Thanks again for all the useful info for all of yall. I really do appreciate it.
rikzjr said:
This particular phone was send to me from Motorola as a repair replacement for my original which I managed to drop and break the screen on. Totally my fault so I had no problem paying there $110 repair fee.
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How long ago did you get the replacement? Also, what was the purchase date of your original X?
i.e. are you still under the 1yr warranty of the original phone purchase, or the refurb you got for $110 might have a 30-90day warranty on it.
You can still try flashing the stock 4.4.4 rom on there. it MIGHT work. Its worth a try, especially if its completely out of warranty.
KidJoe said:
How long ago did you get the replacement? Also, what was the purchase date of your original X?
i.e. are you still under the 1yr warranty of the original phone purchase, or the refurb you got for $110 might have a 30-90day warranty on it.
You can still try flashing the stock 4.4.4 rom on there. it MIGHT work. Its worth a try, especially if its completely out of warranty.
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Original purchase date was more than 1 year ago now. The refurb replacement i just received the day before Christmas.
At the moment I am waiting to hear back from Motorola, hopefully they will just replace this one and all will be good.
Hey; i was hoping you guys can help me solve this issue.
i was doing softwere upgrade to my phone then suddenly in the middle of it the phone went off and now when i try to turn it on all i get is the white screen of htc and then its goes black and wont upload.
hope you guys can fix it.
Btw, i try to do factory reset and its do wont work either.
Are you rooted? or maybe are you familiar with the process of unlocking bootloader, flashing recovery and installing custom or official roms?
Manosths said:
Are you rooted? or maybe are you familiar with the process of unlocking bootloader, flashing recovery and installing custom or official roms?
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Im not sure if im rooted, how can i be sure?
about the other things im not familiar with them so much.
It looks like something went wrong with your update and your system partition messed up. The ssolution I would suggest you is to
1) Unlock your bootloader
2) Flash custom recovery (twrp or cwm)
3) Push a new rom (official or custom) to your phone's storage using custom recovery
4) Install new rom using custom recovery
This will probably void your warranty so if the phone still has a warranty and you dont feel confident doing any of these, it would be a better idea to bring your phone to an official service.
Now if your warranty is expired and you would prefer giving your money for a new phone instead of service, then you have nothing to lose and try the steps I suggest you.
There are plenty of guides in this forum for each of the steps I mentioned. Remember, if you dont feel confident doing any of these, try doing them only if you have nothing to lose because there is a chance that the phone is bricked (your phone seems to be soft bricked currently).
Sent from my HTC One using XDA Free mobile app
So, I had an issue with the charging port on my Nexus 6 and Motorola is sending out a replacement phone. This is actually the second time this has happened. Anyway, the last time it happened, I was able to get a USB connection and unroot the phone and wipe everything before sending it back to Motorola. This time however, one of the pins on the USB connection has broken and I believe it is one that is used for data transfer and my PC won't recognize the device. I know how to unroot with a computer connection, but I was wondering if anyone knew how to unroot without a computer? I'm still able to move files on and off the phone via wifi, cell and Bluetooth. Thanks in advance for any help.
There's a full unroot option in SuperSU, afterwords you can flash stock rom, not sure how you will get the bootloader locked though
Ok, I found the option in SuperSU for the full unroot. Thanks for that. Now to figure out how to lock the bootloader...
cmorin543 said:
Ok, I found the option in SuperSU for the full unroot. Thanks for that. Now to figure out how to lock the bootloader...
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Are you already on stock ROM?
I'm currently running PureNexus - the replacement phone is set to arrive tomorrow, so I'm trying to plan ahead since Motorola only allows so many days to receive the old phone before they keep my $500 deposit...
cmorin543 said:
I'm currently running PureNexus - the replacement phone is set to arrive tomorrow, so I'm trying to plan ahead since Motorola only allows so many days to receive the old phone before they keep my $500 deposit...
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I don't know how you'll be able to flash the stock ROM tbh without fastboot as well as relocking the bootloader. Maybe it would be possible to setup a SSH connection to your phone and send the fastboot commands through there? Not sure, not a pro at this, maybe someone else can lean in here and help you out
Do you have twrp installed, you can copy a stock image over and flash it with twrp. If not, box it up and cross your fingers. I doubt you will have any trouble. Everyone worries about this but never seen anyone say they got denied.
Google The Magnuson Moss Warranty Act. It says manufacturers can't deny warranty unless they can show what you did caused the issue. This is a physical issue, obviously you didn't.
Link to use twrp to flash.
http://www.droidviews.com/now-flash-image-files-using-twrp-2-8-4-0/
Yes, I have TWRP installed. If I can't find another way, I'll flash a stock rom over it and hope for the best. Thanks!!
Couldn't you just take the beta program update and it will take it back to stock?
brando21 said:
Couldn't you just take the beta program update and it will take it back to stock?
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No because he has twrp installed, it's will fail
Sent from my Nexus 6 using XDA-Developers mobile app
Than maybe I had done something different about a week ago or so. I was on stock rooted with twrp took the update and I'm positive that it flashed stock recovery over twrp. I'm now unrooted with stock recovery. I did not use the computer or manually flashed anything in twrp
brando21 said:
Than maybe I had done something different about a week ago or so. I was on stock rooted with twrp took the update and I'm positive that it flashed stock recovery over twrp. I'm now unrooted with stock recovery. I did not use the computer or manually flashed anything in twrp
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I can verify that when I first joined the beta program I successfully took the OTA with TWRP and it rebooted to stock recovery.
So what your saying is I should be able to flash a stock rom with twrp and take an ota update and it should go back to the stock bootloader? Will this also relock the bootloader as well?
From what I know it will take everything back to stock except relocking the bootloader. For that you need to fastboot lock the device. What I have read through several sites is that having an unlocked bootloader it will not affect warranty fixes or replacements..