HTC One Refurbished - Sprint HTC One (M7)

Hi,
I went to Sprint and talked to them about my defective HTC One (purple camera tint). They said that since they couldn't replace the camera, they ordered me a refurbished one. Now, I paid full price for my current NEW One and I was wondering if I could argue with them to have them give me a new One instead of a refurbished one. Or is it even worth it to get it replaced? I'm not sure if the purple tint is a software or hardware defect so Idk.
Thanks
Sent from my HTC One using XDA Premium
EDIT: I bought my One from Best Buy if that matters at all.

Does your camera always have a purple tint to it, or just in low-light settings? For example, my phone takes petty good pics in near-perfect conditions, but does get a purple tint in night time picture taking. To me, that says it's a software issue and not necessarily the cam itself. I COULD BE WRONG(before the flamers come out of the woodwork). There is a lot of back and forth around here about our camera and its issues. But, my opinion is that if you have trouble EVER getting a decent picture, than you should go to the trouble of getting a new device(whether you accept a refurb is up to you - I can understand being pissed about a refurb). If you take reasonably good pics except at night or other low-light conditions, I think it's probably just the low quality of the cam and not a defect. But, that's me. Others can and probably will say otherwise.

I sent mine to HTC to get the camera replaced and now the camera is perfect so it is definitely a camera issue. I work midnight shift so I snap plenty of pics at work and I no longer have the purple tint issue. They have about a 2-3 day turn around time so about a week total. Your best bet would be to just call HTC and they will send you a free Fed-ex label to ship the phone to them, because the refurb could have the same issue. Oh and the camera takes great pictures in low light once you get the camera replaced, crystal clear!

BMP7777 said:
Does your camera always have a purple tint to it, or just in low-light settings? For example, my phone takes petty good pics in near-perfect conditions, but does get a purple tint in night time picture taking. To me, that says it's a software issue and not necessarily the cam itself. I COULD BE WRONG(before the flamers come out of the woodwork). There is a lot of back and forth around here about our camera and its issues. But, my opinion is that if you have trouble EVER getting a decent picture, than you should go to the trouble of getting a new device(whether you accept a refurb is up to you - I can understand being pissed about a refurb). If you take reasonably good pics except at night or other low-light conditions, I think it's probably just the low quality of the cam and not a defect. But, that's me. Others can and probably will say otherwise.
Click to expand...
Click to collapse
The purple tint shows up in usually all of my pictures, not just low light
Sent from my HTC One using XDA Premium

Lancerz said:
I sent mine to HTC to get the camera replaced and now the camera is perfect so it is definitely a camera issue. I work midnight shift so I snap plenty of pics at work and I no longer have the purple tint issue. They have about a 2-3 day turn around time so about a week total. Your best bet would be to just call HTC and they will send you a free Fed-ex label to ship the phone to them, because the refurb could have the same issue. Oh and the camera takes great pictures in low light once you get the camera replaced, crystal clear!
Click to expand...
Click to collapse
Well yeah that's what I'm saying. If it's a hardware issue, shouldn't I be entitled to a new and not refurbished phone since it's not my fault? I'll call HTC today and see
Sent from my HTC One using XDA Premium

syed239 said:
Well yeah that's what I'm saying. If it's a hardware issue, shouldn't I be entitled to a new and not refurbished phone since it's not my fault? I'll call HTC today and see
Sent from my HTC One using XDA Premium
Click to expand...
Click to collapse
Yeah but even a new phone can have the same issue, that's why I sent mine to HTC instead of going through Sprint or Best buy etc.

Lancerz said:
Yeah but even a new phone can have the same issue, that's why I sent mine to HTC instead of going through Sprint or Best buy etc.
Click to expand...
Click to collapse
Yeah I understand. I called HTC and I decided to send it to them. I even told them about the power button being flushed in with the top of the phone and they said that they could definitely look at that. Thanks!
Sent from my HTC One using XDA Premium

Are you guys unrooting and relocking your phones before sending it to HTC? I'm looking at sending mine in for the camera fix and just want to make sure I don't have any issues... Thanks!
Sent from my HTCONE using Tapatalk

I have the same problem.
Mine has the same purple haze on low light conditions, I'm running stock w goodies One 1.18 (4.1.2). I have the geeksquad insurance with best buy and i was wondering if I should return the phone to stock before I take it in. By the way I just got a termination letter from sprint for excessive roaming and weighting my options before I connect my line. I love my HTC one but since I'm probably moving to T-Mobile by the end of the month and with this camera issue that several people are having I'm probably going with a Note 3 or a Nexus 5.

acuzerfdw said:
Are you guys unrooting and relocking your phones before sending it to HTC? I'm looking at sending mine in for the camera fix and just want to make sure I don't have any issues... Thanks!
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
I never rooted my One so I'm not sure. Didn't really feel the need to run a custom ROM
Sent from my HTC One using XDA Premium

Just an update even though this thread is dead:
I just got my One back from HTC (took eight days counting Sunday so seven business days) and the camera is perfect now. I even told them about the power button feeling flushed into the phone and they fixed that as well. Thanks for telling me to send it to HTC and not getting a refurbished One!
Sent from my Epic 4G Touch using XDA Premium

Related

Going from Silver HTC One to Galaxy S4 and back to Black HTC One

I contemplated not writing this. In tech sometimes we require so much perfection, we forget what's actually important to us. Furthermore we forget that any software issue can be conquered by the great devs here at XDA. With the fear of sounding hypocritical, here's why I found myself going back to the HTC One after a short two week affair with the S4.
I had very real issues with my silver HTC One. The S4 was the answer to those issues. After a couple weeks with the S4 I really missed one thing about the HTC One - the camera. I have 2 babies and after missing several pictures of them over the past couple weeks I became very frustrated with the slow launch and slow picture taking of the S4. I was enjoying all the other features but this was beginning to stick in my crawl. So I really researched the issues I was having with the HTC One. I found out that the brightness quick toggle was solved through Viper Rom and menu button was easily mapped to a short hold of the back button.
Now I had a problem because I was torn between going back to the HTC one (most of which for me all had build issues) or staying with the S4 and waiting for developement to speed up camera and some of the overall lag I was experiencing. So I went out to Best Buy and decided to check out a black HTC One. I don't know if it's simply because the manufacturing was updated or refined but it was perfect. Zero gaps, seemless bezel and no dead or stuck pixels. Having only one trade left at best buy I made the leap and swapped back to the HTC One. I think this was a great decision. Again a big factor was the camera, being able to post edit my shots - remove people from the background and make a drama shot without having to put it in that mode before shooting the picture is really fast and convenient. I in one day caught 3 great pictures that I would have needed to adjust settings on BEFORE taking with the S4. Pictures I think I would have missed with the S4. Also I didn't realize how different (brighter and somewhat crisper) the HTC One screen was. There will of course be sacrifices with the HTC One, no swappable battery, awkward placement of power button and no multi-window. But, the tradeoff is one I'm ok with. Black HTC One made the difference for me.
No offense, but wall of text is extremely hard to read.
Welcome back, I think?
Rippley05 said:
No offense, but wall of text is extremely hard to read.
Welcome back, I think?
Click to expand...
Click to collapse
Thanks, I broke it up a little. I honestly am glad to be back. I had some issues with the HTC one and panicked a little but with this new one I'm definitely enjoying HTC and especially glad to have ZOE back. It's really a standout feature.
coojoe1000 said:
Thanks, I broke it up a little. I honestly am glad to be back. I had some issues with the HTC one and panicked a little but with this new one I'm definitely enjoying HTC and especially glad to have ZOE back. It's really a standout feature.
Click to expand...
Click to collapse
Don't feel bad my man. I was in the same situation as you. It was just something about this HTC One.
Sent from my HTCONE using xda app-developers app
I'm currently in panic mode trying to figure out what to do with my silver One. Thanks for the great post.
Sent from my HTCONE using xda app-developers app
Morghan said:
I'm currently in panic mode trying to figure out what to do with my silver One. Thanks for the great post.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
...and why is that?
I am about to end my remorse period and am 50-50 on the phone. Love it but gets too hot and eats too much battery sometimes (I'm a light user). I like it but I also got a SGS4 for my friend and I keep staring at it...
So, why panic mode? Thinking of returning... or?
Morghan said:
I'm currently in panic mode trying to figure out what to do with my silver One. Thanks for the great post.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Glad I can help. This has been a hard decision for me but I'm glad to finally settle with the HTC One and think I've made the best decision for me.
In my opinion, figure out a way to swap for the black. I don't know if it's because of a refined manufacturing process, Better materials or what - but the difference between the two colors is night and day. No misfires pushing the back or home buttons and no gaps anywhere. I'll post pics when I get home. If you bought from sprint and go in to change color they'll charge a restocking fee. I would recommend pointing out a flaw with the silver (I'm sure you probably have one) and ask to change to a black one as you have heard reports of better assembly and less issues. If you bought from Best Buy or the like you can swap without fee's. That's why I almost exclusively by phones from Best Buy now.
coojoe1000 said:
Glad I can help. This has been a hard decision for me but I'm glad to finally settle with the HTC One and think I've made the best decision for me.
In my opinion, figure out a way to swap for the black. I don't know if it's because of a refined manufacturing process, Better materials or what - but the difference between the two colors is night and day. No misfires pushing the back or home buttons and no gaps anywhere. I'll post pics when I get home. If you bought from sprint and go in to change color they'll charge a restocking fee. I would recommend pointing out a flaw with the silver (I'm sure you probably have one) and ask to change to a black one as you have heard reports of better assembly and less issues. If you bought from Best Buy or the like you can swap without fee's. That's why I almost exclusively by phones from Best Buy now.
Click to expand...
Click to collapse
I agree, Best Buy was the way to go for me. Ended up getting data error 104 all the time on my first one.....exchanged the phone 6 times per sprint techs requests before I figured out they had my SIM ID incorrect on my account. The One (silver) I have is absolutely perfect now.
If I got my HTC one online, can I exchange at best buy?
Sent from my HTCONE using Tapatalk 2
thlinx said:
If I got my HTC one online, can I exchange at best buy?
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
if you got it from Best Buy online then yes
I spent less then a week with the S4 before I gave in to my overwhelming felling of missing an HTC device. I liked some of the features but the phone just felt cheap and the Sprint service in my area doesn't seem to play well with Samsung Phones. Lots of dropped calls and frequent signal fluctuations. Love the ONE very happy I made the switch...

Just got a refurbished HTC One. Everything is great but...

I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t

dont know what to do

planning to buy this phone but i am afraid that i will catch one with a bad camera (camera creating purple/pink tint for the indoor pictures)
i read some forums and i don't know if its a software problem or hardware...the main problem is that i will buy new in the box sealed but with no warranty..... somebody can help with an advice
the statistic is making me worried :http://forum.xda-developers.com/poll.php?do=showresults&pollid=14531
Pretty much every HTC One has or will get this problem. Its your decision and on daylight its a very very good camera.
Atrax_ said:
Pretty much every HTC One has or will get this problem. Its your decision and on daylight its a very very good camera.
Click to expand...
Click to collapse
so it's possible in time to get this problem with the camera?
teapa said:
so it's possible in time to get this problem with the camera?
Click to expand...
Click to collapse
Many phones got this problem even after sending it back to htc for fixing. Nobody really knows if its software or hardware sided.
I would recommend Nexus 5 instead. If you think that camera will be an issue than please don't take the risk. It's your hard earned $600 that you are spending. Go for the maximum utility, satisfaction. If low light camera capability is important for you, this phone is not worthy of a phone.
Written from a user who has this issue, and had no success in getting it fixed via HTC.
Sent from my HTC One
Bottom line this is the best phone ever made. Most cameras are fine just check everything out when you get the phone. 4.3 update is rolling out. Get a good case like Otterbox Commuter and a screen protector. Use Nova launcher. Here is my homescreen
Http://onlinedivorceclass.net/s9.png
I've had this phone since day 1 and have no had any issues with the camera.
Sent from my HTC One using xda app-developers app
after reading more threads i came to the conclusion that it's hardware problem
they are two microchips near to the camera and by heating up they ar disturbing the senzor...
pity i liked very much how the phone looks:crying:
shehade08 said:
I've had this phone since day 1 and have no had any issues with the camera.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
to check you camera make a small (3-4 mins) full hd video and after try to take a picture on low light conditions
I bought my phone in May and by July it started developing the purple tint. While it's not guaranteed that you will get the purple tint, there have been lots of people who do.
Don't get me wrong. I still love my One especially for the Boomsound and LCD display. But I can live with the camera issues cos I use several phones concurrently so I just use another phone if I have to use the camera.
Ultimately it's your call. But my advice is pay extra for the warranty. Especially for this model. Cos if you start getting problems, without warranty you will have no recourse.
Sent from my HTC One using Tapatalk 4
3rd phone here and have not had this camera issue on any of the 3
All phones from all brands got hardware/software issues. You can run but you can't hide.
Sent from my HTC One using xda app-developers app
twerg said:
3rd phone here and have not had this camera issue on any of the 3
Click to expand...
Click to collapse
seems that in Australia arrived a good stock :good: yes it's very strange that some people they have the issue and some not
can you check something for me please :....Camera cinesensor version - whit ES File Explorer(free market app) (does not have to be rooted). Navigate: Device > sys > android_camera > sensor*
should look like this (exemple):...FA---07/16/2013---st vd6869(1.0) cinesensor 2013-05-24---4.2.2---1.10.605.8---4mos---YES
and post yours...
Albert Poon said:
All phones from all brands got hardware/software issues. You can run but you can't hide.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This is the sad truth =\
I'm on my 5th phone. The 4 previous phones had other hardware/build issues but none had the camera problem. My sensor is...st vd6869(1.0) cinesensor 2013-05-11.
teapa said:
seems that in Australia arrived a good stock :good: yes it's very strange that some people they have the issue and some not
can you check something for me please :....Camera cinesensor version - whit ES File Explorer(free market app) (does not have to be rooted). Navigate: Device > sys > android_camera > sensor*
should look like this (exemple):...FA---07/16/2013---st vd6869(1.0) cinesensor 2013-05-24---4.2.2---1.10.605.8---4mos---YES
and post yours...
Click to expand...
Click to collapse
Date of sensor manufactured means nothing. Check these surveys taken from various HTC One users:
https://docs.google.com/spreadsheet/pub?key=0AjO9q8zl_pDrdE4yMnFDOHNKRUhWeFdzajBnZ2FMVHc
https://docs.google.com/forms/d/1s6dlGcFbdsOglMPXP2UCFIWDM4AEW-Y4ogdHPiIkhyU/viewanalytics
You said you won't have warranty, then you are really playing with fire. I advise you to stop wasting time with this phone if you believe that the issue will be a problem for you.
Sent from my HTC One
Thug_4_Life said:
Date of sensor manufactured means nothing. Check these surveys taken from various HTC One users:
https://docs.google.com/spreadsheet/pub?key=0AjO9q8zl_pDrdE4yMnFDOHNKRUhWeFdzajBnZ2FMVHc
https://docs.google.com/forms/d/1s6dlGcFbdsOglMPXP2UCFIWDM4AEW-Y4ogdHPiIkhyU/viewanalytics
You said you won't have warranty, then you are really playing with fire. I advise you to stop wasting time with this phone if you believe that the issue will be a problem for you.
Sent from my HTC One
Click to expand...
Click to collapse
i already seen this two statistics that way i asked your cinesensor... one think i don't understand if HTC company they knew about the issue why they didn't just made the new batch with a hardware fix
even if i never owned had the phone i am loving it.. and buying without warranty its not about the money it's about disponibility
teapa said:
even if i never owned had the phone i am loving it..
Click to expand...
Click to collapse
Idk what kind of answer you want as you already said that you love the phone even after considering the facts that you don't own the phone and are aware of the purple tint issue. After all, you make your own choice, we can only help.
Sent from my HTC One
st vd6869(1.0) cinesensor 2013-02-18
Bought mine on day one of it's release in Taiwan and have had no issues with the camera.
teapa said:
after reading more threads i came to the conclusion that it's hardware problem
they are two microchips near to the camera and by heating up they ar disturbing the senzor...
pity i liked very much how the phone looks:crying:
Click to expand...
Click to collapse
100% sure it's software, most phone I have had have had purple/pink or greenish tones in some circumstances which could be corrected with whitebalance settings. My one had purple pictures too after 422 upgrade but now is fine again after 4.3 but maybe not sensor are 100% the same and it might take a little more tweaking by htc to get it right. The One is the best arounfd 5 inch phone out there by a long shot, sense rocks, boomsound, I couldn't live without it anymore, zoes are awesome, the live gallery, blinkfeed. All in all the One is so much better than the SGS4, only if you wany a phablet I would consider another phone.....
---------- Post added at 09:05 AM ---------- Previous post was at 08:54 AM ----------
teapa said:
i already seen this two statistics that way i asked your cinesensor... one think i don't understand if HTC company they knew about the issue why they didn't just made the new batch with a hardware fix
even if i never owned had the phone i am loving it.. and buying without warranty its not about the money it's about disponibility
Click to expand...
Click to collapse
only 37 people responded, there are thousands of One users on XDA who probably don't have any problems at all and therefor never checked that thread or bothered to respond

[Q] why is my camera taking such bad photos?

Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app
rossm1873 said:
Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app
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Click to collapse
I had that exact sort of issue with purple wavy haze like yours (especially when the phone was warm it appeared to happen quicker) - basically check this forum for all relating to the camera tint issue: http://forum.xda-developers.com/showthread.php?t=2317507
I believe it to be a hardware issue, I managed to exchange mine for a september build which is better
Michael
rossm1873 said:
Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app
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Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app
rossm1873 said:
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app
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Looking at both pictures the discoloured areas appear in the same place despite the pictures being taken with different views. This tells me there may be an issue maybe with the lens itself rather than the camera. Not a solution, but may help in figuring out your problem. I'm guessing you have tried cleaning the lens with a soft lint free cloth?
rossm1873 said:
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app
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Click to collapse
Yeah your right there, even when I move the camera the cloudy effect stays in the same part of the screen. Yeah ive tried cleaning the lense as well as I can with still no long. I like the HTC one but this problem is driving me mad, even the front camera in low light makes everything really orange, and just generally takes bad photos.hoping I can get it sorted soon.
Thanks
Sent from my HTC One using xda app-developers app
well i sent my htc phone off for repair last week, received it back today with the problem meant to have been fixed, and its still exactly the same, phone taking real cloudy photos in low light. any one any suggestions what i can do now? I'm gutted that the htc repair service is so poor.
rossm1873 said:
well i sent my htc phone off for repair last week, received it back today with the problem meant to have been fixed, and its still exactly the same, phone taking real cloudy photos in low light. any one any suggestions what i can do now? I'm gutted that the htc repair service is so poor.
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Complain, and see if you can get your phone replaced
Sent from my iPod touch using Tapatalk
I have the same issue with my last two HTC's.. It took a lot of patience and saying NO to HTC to give me another refurbished one, but a new one. Finally HTC came to the party after about 4 week of trying. I should have my new replacement phone next week.

Camera issue (blurry)

Hi everyone.
I created this topic because I don't know what to do with my ones camera. I think that I should send it for warranty repair but I wanted to ask your opinion. The pictures I take always... well in 90% shots turn out blurry at the bottom and mostly in the lower right part of the pictures. What do u guys think?
Sent from my HTC One using XDA Premium 4 mobile app
mlodykaras said:
Hi everyone.
I created this topic because I don't know what to do with my ones camera. I think that I should send it for warranty repair but I wanted to ask your opinion. The pictures I take always... well in 90% shots turn out blurry at the bottom and mostly in the lower right part of the pictures. What do u guys think?
Sent from my HTC One using XDA Premium 4 mobile app
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If you are sure that ur focusing the camera properly before taking the picture, and the issue still occurs, then its definitely a camera defect. Sending it for repair would be ur only choice.
BTW, do you have the purple camera issue in low-light environments?
Well not really. I made one picture recently that had pink color but I suspected that it was environment issue (orange lights all over the place )
About the focusing issue. Well I uploaded 5 pictures to give better perspective but only one is showing up. Don't know why. Anyway its always blurry when I take landscape shots. No matter what I do the bottom of the picture is blurry unless I focus on something that's on the bottom.
Take a look at this picture. Focused on the bike. It's all sharp from the top to the middle of the picture. The lower right corner is blurry and it's happening every time.
Pic with the bike.
Sent from my HTC One using XDA Premium 4 mobile app
Mine has exactly the same issue after around 7/8 months, all of a sudden. Sent back to HTC for repair and they have been real scumbags. They stated "Non-warranty damage" without saying what, which is basically bull****. The phone has always been well looked after with no abuse/drops etc. They wanted GBP170 to replace the mainboard and there are no options for discussion. I declined, so I now have a phone with a useless camera. Will not buy HTC again.
mlodykaras said:
Hi everyone.
I created this topic because I don't know what to do with my ones camera. I think that I should send it for warranty repair but I wanted to ask your opinion. The pictures I take always... well in 90% shots turn out blurry at the bottom and mostly in the lower right part of the pictures. What do u guys think?
Sent from my HTC One using XDA Premium 4 mobile app
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Click to collapse
Looking at them photo's its most definitely a defected camera. I'd say go ahead with the warranty repair
Thx guys for response. I actually don't have the issue anymore because.. I sold the phone I thought it would be too much hassle to explain everything to HTC and I will probably end up just like Joe. Frustrated! So instead I bought a new phone and so far very happy. Moto X is my new baby)
Sent from my XT1052 using XDA Premium 4 mobile app
mlodykaras said:
Thx guys for response. I actually don't have the issue anymore because.. I sold the phone I thought it would be too much hassle to explain everything to HTC and I will probably end up just like Joe. Frustrated! So instead I bought a new phone and so far very happy. Moto X is my new baby)
Sent from my XT1052 using XDA Premium 4 mobile app
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Moto X is a nice phone, but they are two totally different phones.
I'm from London, I have my phone booked in for pick up tomorrow it's going to Poland for 'purple tint' camera issue.
It's only 1 week old the phone, I hope they take good care of it and the screen comes back untouched the way it is now.

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