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The other day my screen stopped responding to my touch completely (only about 2 months old). The phone would randomly put itself into airplane mode and when I turned that off I was still able to send and receive text messages. I was unable to view my contacts folder or make calls though because android.phone or various other processes would crash when I tried. So I did a hard reset on my phone to see if that would fix my screen problem and now I cannot even send or receive text because I am stuck at the startup for the device and am unable to complete the startup because I cannot touch the screen. The red light of death comes up briefly when the phone is plugged in but goes away very quickly even with the battery in. The phone boots normally although it seems to take a little bit longer than usual. Does anyone have any idea on what is going wrong and how I can fix my screen?
Thanks!
this sounds like a hardware issue. if your phone is covered by the warranty then just call your provider and they should send you a new one.
is your phone rooted?
My G1 is stuck like this too, although mine was waterlogged so it's no longer under warranty @[email protected]
no it's not rooted
You can try to reflash the stock rom to see if that will help or you can root it and load a custom rom and see if that will make any difference. You can always use your trackball to navigate. If all that doesn't work then like david said its a hardware problem and is covered under warranty.
I can't scroll to navigate because the initial setup after a hard reset requires touch. Where do I find the info on re-flashing the stock rom?
Just find the official t mobile rom and flash like you would any rom. Put the update.zip on root of sd card then power on phone with home + power then in your case I would wipe (alt + w) then update (alt + s). I would try to find you a link but I'm bout to be leaving work. A google search will come up with it or someone else might chime in and give you a link.
http://android-dls.com/wiki/index.php?title=OTA_Updates
Try this.
i'm going to need the rogers stock rom ,not the t-mobile one I can't seem to find it anywhere. also will reflashing the stock rom void the warranty in any way. i assume it won't since there would be no way for them to tell but just double checking.
KYLEFALL said:
i'm going to need the rogers stock rom ,not the t-mobile one I can't seem to find it anywhere. also will reflashing the stock rom void the warranty in any way. i assume it won't since there would be no way for them to tell but just double checking.
Click to expand...
Click to collapse
nope youre basically just re applying the ota update
I used to have random reboots on Nexus One, but after updating to Froyo 2.2 (before the official release), I had noticed the random reboots to get more (like 2-3 a day), but now the phone is totally useless, it does reboot constantly, and when it's connected to Power, it reboots couple of times, then gets stack at the Nexus logo.
I have put the stock firmware back, EPE54B, and it even detected 2.2 and Google pushed me the official release and still no go (yes, I did clear cache, etc)
I loaded up the log program and checked the logs after a reboot to see if it was some sort of kernel panic or something, but it does not show anything per say.
I even tried w/o SIM or w/o memory card and the results were not conclusive, it worked for some time, then started rebooting on its own. Sometimes I notice the phone is very hot, which makes me think that it might be faulty hardware (ram, etc)
Has anyone seen such an occurence, would HTC repair the device now the bootloader is unlocked or is this just a thin paper weight ? I think I read someplace that they still honor hardware repair...
Thanks,
Houman
Mine reboot when it overheats during charging. There are several overheating threads u should check out.
Sent from my Nexus One
Just be honest
houmi1 said:
I used to have random reboots on Nexus One, but after updating to Froyo 2.2 (before the official release), I had noticed the random reboots to get more (like 2-3 a day), but now the phone is totally useless, it does reboot constantly, and when it's connected to Power, it reboots couple of times, then gets stack at the Nexus logo.
I have put the stock firmware back, EPE54B, and it even detected 2.2 and Google pushed me the official release and still no go (yes, I did clear cache, etc)
I loaded up the log program and checked the logs after a reboot to see if it was some sort of kernel panic or something, but it does not show anything per say.
I even tried w/o SIM or w/o memory card and the results were not conclusive, it worked for some time, then started rebooting on its own. Sometimes I notice the phone is very hot, which makes me think that it might be faulty hardware (ram, etc)
Has anyone seen such an occurence, would HTC repair the device now the bootloader is unlocked or is this just a thin paper weight ? I think I read someplace that they still honor hardware repair...
Thanks,
Houman
Click to expand...
Click to collapse
From what I hear, if your honest and tell google that you unlocked your bootloader they will still repair your device, I don't know about replacing it if it can't be repaired. But before you go that route try troubleshooting. Make sure you have the correct radio, not all roms come with the correct radio. Non-compatible kernals can become a issue to, if you flashed a custom kernal. I get the bootloop problem if I flash a rom without wiping, which I never do, except when the instructions say no wipe required, and then I get the bootloop issue. So try a full wipe, data, dalvik & cache, ext, and then reflash your rom.
I had random reboots up the wazoo. My phone was unlocked/rooted/running FRF93. I downgraded to other versions of Froyo and even went back to 2.1/CM and it was still rebooting.
Turns out that HTC actually puts it through a reasonable testing procedure to determine if it was in fact the user that damaged the phone. So even if it is unlocked/rooted and the phone passes the test, you will get your repair free of charge just like me. I'm currently waiting for them to ship my phone back.
Although I have heard horror stories from HTC, so I really think it depends on the moon cycle...
Like a poster above said, BE HONEST. Let them know the truth that it's rooted/unlocked but currently running a standard ROM. If they give you the standard "if it's rooted, you're going to have to pay", tell them that you're heard of their testing procedure to determine if it's the user's fault. Go to a supervisor if you have to.
Hi,
Thank you all for the responses... so I decided to leave the battery out completely for one day, then put the battery in the phone, and I did quickly use the phone to wipe it as well as wiped the storage clean... so the phone should be back to regular day 1 status other than boot loader being unlocked. I guess by putting the PASSIMG.zip which has EPE54B files, I forgot, and it also flashed over the ramon recovery as well.
Then I turned off the phone but connected it to the charger and let it charge completely, this morning I turned on the phone and it has been on w/o reboots.
So this points to either heat, radio (wireless, 3g) -- it does not have a sim in it currently, but the good news is that it's not rebooting. I think I'll play with wireless first, then add 3g then we'll see where it takes me, but if it comes to returning it to HTC/Google, I'll be honest of course.
This has by the way:
Android Version: 2.2
Baseband: 32.36.00.28U_4.06.00.12_7
Kernel 2.6.32.9-27227-g3c98b0d
Build FRF91
houmi1 said:
Hi,
Thank you all for the responses... so I decided to leave the battery out completely for one day, then put the battery in the phone, and I did quickly use the phone to wipe it as well as wiped the storage clean... so the phone should be back to regular day 1 status other than boot loader being unlocked. I guess by putting the PASSIMG.zip which has EPE54B files, I forgot, and it also flashed over the ramon recovery as well.
Then I turned off the phone but connected it to the charger and let it charge completely, this morning I turned on the phone and it has been on w/o reboots.
So this points to either heat, radio (wireless, 3g) -- it does not have a sim in it currently, but the good news is that it's not rebooting. I think I'll play with wireless first, then add 3g then we'll see where it takes me, but if it comes to returning it to HTC/Google, I'll be honest of course.
This has by the way:
Android Version: 2.2
Baseband: 32.36.00.28U_4.06.00.12_7
Kernel 2.6.32.9-27227-g3c98b0d
Build FRF91
Click to expand...
Click to collapse
Any updates? I have a similar issue
Yeah I basically think it's heat related and unrelated to the firmware, RAM, etc.... I had the phone at a very cool place and it works perfectly, and when I started using it, as it got hot, it started rebooting, and I noticed the back of the phone was very hot.
So I think nxt was right #2 in this thread.
Houman
The above observation would seem to make sense. My phone would reboot while trying to watch youtube videos sometimes, but ALWAYS within a few minutes of using it on the mains...
I have since had it sent back to HTC to have the phone repaired. I had rooted my phone just to get 2.2 however as it was a genuine hardware issue they replaced the main board and now not only does the phone not reboot anymore, the issues I had with no 3G (only Edge) have disappeared too. Happy
BANE
Hi
So I got my phone back from htc, they basically fixed it and even locked the bootloader so all is well
Just FYI
Houman
Ok, so Friday morning I woke up and my phone was stuck in exhibition (desk) mode. I had to remove the battery twice to get it to boot into android and stay there.
This is a NON ROOTED Captivate. Using stock Froyo from Kies.
After I get it into Froyo, I went to make a phone call, and then the dialer sends the call, and vanishes. The phone freezes. The call goes through, but I now have no access to the rest of the phone. No ability to use the dial pad, or even to shut off the phone. I have to manually remove the battery.
After 48 hours I was pissed off. I'm out of warranty with AT&T by a month because I bought it on launch day last year.
So I used Odin to reset it to stock Eclair, and tested it, worse than in Froyo! The phone actually froze and the call didn't even go through! So I re-updated via Kies.
I'm back to square one. I have no idea where to go from here. HELP! I don't want to suffer this until the Galaxy S 2's come out here in the states, and I don't want to flash it to a custom rom if at all possible. Resetting it to stock should have fixed the issue if it was software, right? So it has to be hardware, right? But how does that make sense that only the phone function would be affected?
HELP!
Thanks in advance,
Tiberius Reign
^ Any recently downloaded app, widget, etc. that could be suspect ?? Anything come to mind that u may have done right before this started ??
I see u went to stock eclair, but i ask the above just in case u might have reinstalled everything after u went stock.
I tested the phone without installing any apps. I had a worse problem. The damn phone rebooted. I upgraded back to Froyo, and it became manageable. I saw someone else who was having similar issues with com.android.phone freezing and locking up all the time. Mine does it some of the time, and it's getting worse. I tried the delvik clear etc that was listed, and it still didn't help.
I'm kind of at my wits end here.
A lot of us i think are starting to have this problem. I had started a thread a while back about it but was never able to solve the problem. here is my original thread http://forum.xda-developers.com/showthread.php?t=1168128
here are threads of other people having a similar problem that i have also replied in
http://forum.xda-developers.com/showthread.php?t=1204823
http://forum.xda-developers.com/showthread.php?t=1226807
i think would should all stick to replying back to one thread maybe this one because its newer, this way it can be easier for us to help each other find a solution to this problem.
So My phone is most certainly bricked this morning. I saw a few posts on the topic, as well as one that was locked. Seems that there a re more than 5 of us, can a mod by chance merge the posts, so we can start troubleshooting the issue, and keep it from happening in the future. I will describe what I have done, and maybe it will help someone come up with an idea of what binds us all to our bricks.
Once upon a time in a galaxy far far away I was a flashoholic:
So I get my black one in the mail, and start playing in the forums, seeing what's what, and I go about trying to moonshine, firmware doesn't match so it doesn't work, get her rooted, s-off with revone, and flash a few sense based roms. No problems. Try the cm rom listed in the first post of the 10.1 link, no gps, weak signal, back to sense. Finally get a few of the threads completely read, and find rc2 of 10.1 flash(using twrp 2.6.1.0, and I do all the wipes and format data, and factory reset before sideloading my roms) get it up and running, gps works, find the build.prop line to edit to get it to stick to sprint to work, and away we go, rom is good, problems are small, phone working exactly llike it's supposed to. I did play with trickster mod here and there, but didn't much care for the program. So was playing in original development, and saw that the twrp forum had new input, so I go into it, and see a new twrp available (2.6.3.0) dl, flash the .img, reboot recovery, wipe everything, sideload 10.1 rc2 again and gapps. Almost immediately noticed the temp on the phone was very warm, almost hot, and that was without being on the charger. It was bedtime, so plugged phone in, go to bed, get up look at phone, and its at 50 percent on the dot, and no red light. Houston we have a problem. So I start researching how to ruu back to stock, and just to see if it was the recovery, I flashed cwm, didn't like it, and then reflashed the older twrp, problem persists, well I really didn't want my phone to reach 0 percent battery, so the race was on, set phone on ac vent and charge it, take it off charger, it would drop 20 to 30 percent in five to ten minutes. Get ruu downloaded, can't get it to run, troubleshooting that, my battery plugged in is down to 6 percent and the speakers are hissing at me, when I see the problem, plug it in to the laptop, run ruu, watching phone, watching progress, complete!!! yes reboot phone, log in to gmail, get message about phone using more power than it's receiving (plugged in to wall again) and boom shutdown. So now I'm thinking to myself hrmm good or bad, red light says charging, go smoke a few cigs comeback in phone boots, and is charging, no errors, everything is running like it is supposed to, everything works. It's still very warm though for not running much of nothing, leave it in the cold air, and she charges up to 100% (albeit slowly took most of the day) unplug her, go to sleep, and about 3 hours later I heard the low battery warning, and woke up to my nice black brick. No red light, no pressing buttons for x amount of time, she is most certainly dead.
Hopefully this can help us figure out what is causing the bricks.
And only 3 more hours to the sprint store opens :victory: that's bound to be fun
I'm willing to bet your phone had a bad battery. Too bad we can't check for ourselves.
I was running slim rom and after a few days i lost all sound on my phone, even with headphones plugged in. Flashed a Stock rooted sprint ROM, still no sound. I then decided flash the hexed fastboot menu to mask the S-off, "tampered flags" and splash screen, RUU'ed back to stock and returned the phone. I'm hesitant to flash another asop rom, I'll just flash sense Roms from now on. Still waiting on that 4.3.
phatmanxxl said:
I'm willing to bet your phone had a bad battery. Too bad we can't check for ourselves.
I was running slim rom and after a few days i lost all sound on my phone, even with headphones plugged in. Flashed a Stock rooted sprint ROM, still no sound. I then decided flash the hexed fastboot menu to mask the S-off, "tampered flags" and splash screen, RUU'ed back to stock and returned the phone. I'm hesitant to flash another asop rom, I'll just flash sense Roms from now on. Still waiting on that 4.3.
Click to expand...
Click to collapse
Yeah, I agee. There is nothing in your story that makes me think the problem was an AOSP ROM.
raptoro07 said:
Yeah, I agee. There is nothing in your story that makes me think the problem was an AOSP ROM.
Click to expand...
Click to collapse
I don't know, I love Slim ROMs but if it happens again Sprint will start asking questions and might investigate the phone, plus I got the last red phone in stock
raptoro07 said:
Yeah, I agee. There is nothing in your story that makes me think the problem was an AOSP ROM.
Click to expand...
Click to collapse
How many brick threads have you seen in here on Sense roms?
n1gh7m4r3 said:
How many brick threads have you seen in here on Sense roms?
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Click to collapse
Including folks that flashed gsm roms? Zero
n1gh7m4r3 said:
How many brick threads have you seen in here on Sense roms?
Click to expand...
Click to collapse
So in summary: you flashed an aosp Rom decided to go back to a sense Rom decided to go back to aosp messed around flashing recoveries, ruu'd back to stock and then it died. You got a lot going on there is what I'm saying.
but it's ok to eat fish cause they don't have feelings.....
i wont even flash an aosp rom on this phone i have seen a few people brick while on aosp.. and the dude i got my one from he bricked his first one running an aosp rom.. he said he rooted it flash an aosp rom.. was fine for a week or so the while listing to music on the phone it died brick.. im not saying its deff aosp roms but i have seen and heard enough where im not going to try it... lol im good with my sense:good:
I wonder what's the difference between GE ones and Sense ones.
raptoro07 said:
So in summary: you flashed an aosp Rom decided to go back to a sense Rom decided to go back to aosp messed around flashing recoveries, ruu'd back to stock and then it died. You got a lot going on there is what I'm saying.
but it's ok to eat fish cause they don't have feelings.....
Click to expand...
Click to collapse
I guess you could summarize it like that, but I thought that I stated I knew it was going to die, shortly after I upgraded my recovery. All flashing after that was an attempt to troubleshoot/save the beast if at all possible.
Well I know what's causing the bricks.
So i figured out in part at least what is indeed causing the bricks. It was my first guess, but I messaged a couple of kernel devs, and the information they gave me led me to believe my first assumption was wrong. Apparently it was not. i am not sure if it's an aosp thing, a twrp (was using 2.6.1.0) when I found out, or just a really nice user error experienced by a handful of people. But regardless, either the kernel, and or some of it's settings are not being wiped in twrp to include an advanced wipe of all check boxes besides usbotg, a format data, and then a factory reset wipe. So when kernel or settings interact with new kernel/rom that you install and they don't play nice together, you get your nice little brick. Oh but how do I come across such preposterous conclusions you ask yourself? So I payed my 50 bucks, got my new phone, put my go to rom on it, and play away; lo and behold a stable 10.1 cm comes out. Can't resist, must flash, disapointing to see in the stable release the first thing I have to do is edit build prop to get sprint signal(it is a sprint rom yes?) Still liking the rom for what it is, probably my favorite, except Trebuchet is laggy as S**t(ping pongs kernels alleviate this, but his kernels are for 10.2). So in an attempt to fig the lag, i play with different settings and whatnot that I found laying around xda here and there. nothing is helping with the stutter I see on the home screen. So I go to the main One thread, and look around for kernels, I find one, don't figure it will work, but figure I'll just wipe if it does bad things to my phone; and it did. 8 boot loops later what do I do? Wipe everything as mentioned above, and sideload 10.1 stable, guess what happens on reboot? That's right bootloops. So some how the kernel or some of it or its settings at least are not going away as they should on a clean install, and that I'm sure is what is causing the bricks.
Ty,
I'll be here all night
You sure do keep a really good attitude through it all though. We've all been there but you are purposely putting yourself and wallet through it over and over to find the culprit. I for one appreciate it.
D
Hello!
I had purple tint on my old HTC One, so I sent it for repairs under warranty and I got a completely new unit. It was working for a day, but today it couldn't connect to the network. At first I thought it was a HW issue, but I realized that Dialer was crashing with a message: "com.htc.htcdialer is not responding.". That made me think it was a software problem, so I tried doing a factory reset in HBOOT, but now htcdialer is still crashing, and I can't even go through initial setup, it just keeps rebooting when I try to unlock it for the first time. Is there any other way to flash a ROM, without being able to boot the phone?
Everything is completely stock, bootloader is locked and phone is not rooted. I updated it to the latest available version, 4.4.2 with Sense 5.5, I'm unsure what version it exactly is. I would like to keep it stock for at least a couple of days in case there is a hardware failure and I have to send it back to service, but I can do anything if it's necessary.
Thank you very much.
HBOOT image, if it is of any help: http://i.imgur.com/3XKC6Br.jpg?1
Since its completely stock and you just got the phone, I wouldnt bother going through and installing a custom rom, its too much of a hassle and if it ends up being a hardware problem its an even bigger issue.
I'd contact HTC again and see if they can do anything about it, or just send it back again under warranty. Flashing a custom rom in your situation isnt worth it imo.
Bhavpreet said:
Since its completely stock and you just got the phone, I wouldnt bother going through and installing a custom rom, its too much of a hassle and if it ends up being a hardware problem its an even bigger issue.
I'd contact HTC again and see if they can do anything about it, or just send it back again under warranty. Flashing a custom rom in your situation isnt worth it imo.
Click to expand...
Click to collapse
That's exactly what I've been thinking.
I was actually able to get it to go through initial setup between reboots and I was able to install a RUU, a the same thing is happening again, so I'm pretty sure it's HW related. And it still isn't getting any signal. It's a bit of a problem because I have to bring it to a store 150km away, but I'll have to do it :crying:
[email protected] said:
That's exactly what I've been thinking.
I was actually able to get it to go through initial setup between reboots and I was able to install a RUU, a the same thing is happening again, so I'm pretty sure it's HW related. It's a bit of a problem because I have to bring it to a store 150km away, but I'll have to do it :crying:
Click to expand...
Click to collapse
Ahh that sucks. Call them and make some excuse about how you cant come to the store and see if you can ship it to them.