Phones Dead HELP! - Sprint HTC One (M7)

So here's what happened: Today I was using my phone and all of a sudden it froze. It froze when I plugged it in to charge when I was on my main screen. I unplugged it and pressed the power button to turn the screen off but nothing happened. I pressed and held my power button for about 10 seconds and the screen shut off but now nothing is responding. I pressed and held to power button down for 20 sec and I get no response. I press and held the power and volume buttons for 4 or so minutes and I still get no response. I get no charge light when plugged in. It seems as though my phone is dead, any help in confirming this would be nice but tomorrow I might travel to the nearest BestBuy to start a claim to get a new phone. I have there fabulous insurance which is a very nice thing to have.

OK this phone is working again! It froze around 6 pm tonight and now 4 hours later its working. I may still turn it in to get replaced due to a previous incident that killed my IR port from transmitting. I just don't want to run into this problem again.

Phone dead?
Tsvallette said:
So here's what happened: Today I was using my phone and all of a sudden it froze. It froze when I plugged it in to charge when I was on my main screen. I unplugged it and pressed the power button to turn the screen off but nothing happened. I pressed and held my power button for about 10 seconds and the screen shut off but now nothing is responding. I pressed and held to power button down for 20 sec and I get no response. I press and held the power and volume buttons for 4 or so minutes and I still get no response. I get no charge light when plugged in. It seems as though my phone is dead, any help in confirming this would be nice but tomorrow I might travel to the nearest BestBuy to start a claim to get a new phone. I have there fabulous insurance which is a very nice thing to have.
Click to expand...
Click to collapse
I'm also having a similar issue with my One.
Issue: Phone was streaming internet audio while on the charger, charging overnight (this is something I routinely do). Unplugged phone from charger, phone running ~ 98 degrees F. Audio stopped. Pressed power button and no response. The phone will not turn on. It appears the phone is dead.
Tried the following troubleshooting steps:
1. Long press power for 10-15 seconds. No response. No capacitive button light flash. No LED response.
2. Long press power for 10-15 seconds near a bright light. No response. No capacitive button light flash. No LED response.
3. Press power for 4-6 seconds. No response. No LED response.
4. Plug into charger. No response. No LED response.
5. Plug into computer. No response. No LED response. No device recognition.
I'm assuming my phone is dead but confirmation would be helpful.
I also wanted to see what people's experiences were with retrieving data from dead phones since I have all my apps etc. backed up on internal memory with TB. Backups are encrypted so I'm less worried about data theft, but I would like my info back for convenience purposes.
Other details:
Firmware: most recent for 4.3
Rooted, S-Off
Rom: ViperRom 3.5
Recovery: TWRP 2.6.3.0.
Please let me know if you need any more information from me or if you guys have any insights.

fatehavoc said:
I'm also having a similar issue with my One.
I unplugged it yesterday morning and went to turn it on and nothing. The phone will not turn on. I've tried holding the power button and the capacitive buttons do not flash. I've tried holding the power button with the sensors near a bright light and this also failed to work. I've plugged into a charger and no LEDs or response. I've plugged into a PC to see if ADB might work but nothing is detected.
I'm assuming my phone is dead but confirmation would be helpful.
I also wanted to see what people's experiences were with retrieving data from dead phones since I have all my apps etc. backed up on internal memory with TB. Backups are encrypted so I'm less worried about data theft, but I would like my info back for convenience purposes.
As an aside I'm running most recent firmware, rooted, S-Off, and running ViperRom 3.5. Please let me know if you need any more information from me or if you guys have any insights.
Click to expand...
Click to collapse
Connect it to a PC and see if it shows QHSUSB_DLOAD your phone is bricked, probably dead motherboard. I'm starting to think that the One is a very defective phone, since there are many threads filled with dead phones and it's not even 1 year old. This is not good
Sent from my HTCONE using Tapatalk

elvisypi said:
Connect it to a PC and see if it shows QHSUSB_DLOAD your phone is bricked, probably dead motherboard. I'm starting to think that the One is a very defective phone, since there are many threads filled with dead phones and it's not even 1 year old. This is not good
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
Thanks for the advice. Connecting to my PC and looking at Device Manager, I'm not seeing the device at all.
A few notes: Running Windows 7 64-bit, local Administrator privileges, HTC drivers have been installed (I've run ADB and FASTBOOT commands from the machine before). I've also checked viewing Hidden devices in Device Manager with no luck.
Any other thoughts?

fatehavoc said:
Thanks for the advice. Connecting to my PC and looking at Device Manager, I'm not seeing the device at all.
A few notes: Running Windows 7 64-bit, local Administrator privileges, HTC drivers have been installed (I've run ADB and FASTBOOT commands from the machine before). I've also checked viewing Hidden devices in Device Manager with no luck.
Any other thoughts?
Click to expand...
Click to collapse
Seems like it's a hrdware issue. If nothing works I'm afraid your phone is dead and all you can do is send it to HTC. Good luck keep us posted
Sent from my HTCONE using Tapatalk

Appreciate the help. I'm checking different USB cables as a last ditch effort, but likely will be in touch with HTC. I'll update with results.

The general consensus seems to be that certain phones shipped with faulty heatsinks. Since they can't dissipate the heat, it all builds up and fries the motherboard. My guess is that's what happened.
Sent from my One using Tapatalk

Quick update - I have TEP on my account with Sprint. Took to the Sprint store, they could not power on the phone. The tech's guess is that the battery was somehow disconnected from the phone, he said mobo issues typically give some type of error instead of no response at all.
Got them to replace the unit free of cost, just need to ship back my old device. Thanks for the help and insight everyone.

I'm glad for you. Strange though how the battery got disconnected with all that glue they put in these phones
Sent from my HTCONE using Tapatalk

Related

HTC one won't turn on, No LED, no flashing Home/Back button

I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
offwiththeface said:
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This actually sounds like a great, thanks , but before sending it out I think I would like to try other solutions since it would suck to not have my phone for 2-3 weeks. Also, how long did the whole process take for you? (Sending it out, "repair", and getting it back)
This happens to a guy in another thread. He fixed it by leaving it in the wall charge until the red LED turned on, it took 4 days on the charge.
Hey it actually only took about 1week take it back to your carrier have them send it for you. I also heard about leaving it on the charger for a long time I tried over night and it didn't work the next thing I did was send it to "repair" but if you have the patience leave it on change for a few days first
Sent from my HTC One using xda app-developers app
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I have a Verizon HTC One exhibiting the exact same symptoms. The battery went dead after a long day and it will not turn on or charge. I have held the proximity sensor in bright light while powering on and while holding both vol up and power. Neither seemed to change the problem. How bright of a light are we talking? Thanks in advance. I am also curious why this works....
Maby i can help^^
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
I lost my phone in the water today and it worked well until i got home! then my htc one started to blink the back and home button, then it just turned off by it self! i tryed very thing!! holding the power button, power button and vol down, directt light to the proximity sensor and power button and vol down but it didnt work....
Then i tryed to connect it to my computer and pressed the power button, the mobile turned on but it failed a cupple of times!! tryed a cupple of times and then suddently everything worked fine!!! ( done **** up the power button, i pressed it so hard and many times i have to press hard to turn the phone on and of-.-) anywayes TRY CONNECTING TO COMPUTER!!
Other small thing i did - took the sim card out and in again..... Thanks for reading.! sry for the bad english^^
this is a **** painfull thing since i got my phone just jet! and i got alot off stuff in it, so i hope it helped!!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
Another +1 for bright light power button + vol down
Unrooted HTC one on ATT
ryan00793 said:
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
Click to expand...
Click to collapse
Its so that if the phone is in your pocket it won't start up as the proximity sensor detects the phone is in your pocket so tells it not to start up. Sometimes the sensor doesn't work as it should and needs a really intense light to overwhelm the sensor and let the phone start up.
Bobbie
Put it under a desk lamp!
I had the same exact problem. My phone couldn't turn on after it reached 0% and there was no orange light when charging. I put the phone right under my desk lamp and held the power button for 15 seconds and it turned on. Thought people were just trolling... The battery was at 1% when it turned on. I already left the phone in wall charge overnight. Guess it was not charging very well. Thanks for coming up with this solution!
It worked!!!
WOW The light over the sensor worked for me too!! I'm glad I came to this forum first!!:laugh::laugh:
Doesn't work for me
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
inferno7799 said:
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
Click to expand...
Click to collapse
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
n1234d said:
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
inferno7799 said:
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
Click to expand...
Click to collapse
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
danielr18 said:
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
Click to expand...
Click to collapse
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
inferno7799 said:
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
Click to expand...
Click to collapse
Well, since you're under warranty, doing anything else just doesn't make sense. And using jtag would require you to open the phone, and trust me, you don't wanna do that to this phone.. Just out of curiosity, what are the first 5 digits of your serial no?
Sent from my HTC One using Tapatalk

Phone in USB Host Mode, Refuses To Charge [Fix]

This just happened to me, and after some searching here and elsewhere I found that it seems to be an unsettlingly common issue. What was worse is the only solutions anyone had was RMA/replacement. Well, I called HTC customer service and the woman I spoke to was very helpful
She told me that the charging mode may need to be reset and gave the following instructions.
1. Turn phone OFF
2. Let charge for AT LEAST 10mins even if it doesn't look like it's charging (mine DID show the new charging animation)
3. Press and hold POWER + VOL UP + VOL DOWN for AT LEAST 2mins. Anything less will not reset the charge mode.
4. After 2mins release the buttons and the phone should boot as normal.
My phone is now charging normally.
Thx for share
Sent from my HTC 802w
Thanks for sharing, saved my device This info should be added to some sort of reference thread its very useful.
KiamatDusk said:
This just happened to me, and after some searching here and elsewhere I found that it seems to be an unsettlingly common issue. What was worse is the only solutions anyone had was RMA/replacement. Well, I called HTC customer service and the woman I spoke to was very helpful
She told me that the charging mode may need to be reset and gave the following instructions.
1. Turn phone OFF
2. Let charge for AT LEAST 10mins even if it doesn't look like it's charging (mine DID show the new charging animation)
3. Press and hold POWER + VOL UP + VOL DOWN for AT LEAST 2mins. Anything less will not reset the charge mode.
4. After 2mins release the buttons and the phone should boot as normal.
My phone is now charging normally.
Click to expand...
Click to collapse
Is it supposed to be showing that HTC startup screen and like cycling through the beginning of an attempted reboot while I'm holding in the 3 buttons, or have I done it wrong every time?
Some notification will appear on the screen?
I hold the 3 buttons, and htc one is restarting continuously. 2 minutes and 30 seconds
And it did not work, still only charging power off.
leandroch said:
Some notification will appear on the screen?
I hold the 3 buttons, and htc one is restarting continuously. 2 minutes and 30 seconds
And it did not work, still only charging power off.
Click to expand...
Click to collapse
Didn't work for me either.
I have to reboot to be able to charge with wall charger like it was before...
Thanks anyway:good:
I would put money down that the cause of this is those crappy usb ports my HD2 had exactly the same problem few years back and people realized it was the charging port getting rusted and shorting something in there causing the phone to act funny.
Time will tell...
leandroch said:
Some notification will appear on the screen?
I hold the 3 buttons, and htc one is restarting continuously. 2 minutes and 30 seconds
And it did not work, still only charging power off.
Click to expand...
Click to collapse
This was a while ago, but I don't recall mine power cycling; it stayed off the entire time.
leandroch said:
Some notification will appear on the screen?
I hold the 3 buttons, and htc one is restarting continuously. 2 minutes and 30 seconds
And it did not work, still only charging power off.
Click to expand...
Click to collapse
There were no notifications on the screen.
Help please
Hello mates, I have a question about my HTC One.
yesterday my home screen start to rotate like im on a website or something. i know this is not normal because i have for 6 months now and know that home screen canr rotate. It doesnt matter really if the rotate function is turned off or on.
And then it stops and everything is ok..and later on again.
I tried to reset my phone to factory and same thing after 20 min, but i noticed that happens after CAR app jumps out by itself without opening it.
And when i make a call i got speaker on automatically, like he thinks hes in a car mode. and i cant remove this app cause its custom built.
Also cant charge phone when in usb host mode appears often, then i reboot him and he charges.
I really dont know what can i do..anyone know something please help.
Thx in advance
Charging fix.
I was having the same problem with charging my HTC One. I contacted HTC and they told me to do the following which worked:
Step 1: Power off the device
Step 2: Press the Power button to initiate booting sequence and wait for the HTC logo to appear on the screen
Step 3: Press and hold the Volume Down button until entering OS
Step 4: You will notice that the device vibrates briefly during this process
Step 5: ‘Safe Mode’ wording will appear on the bottom left of the screen to confirm that device has entered safe mode.
After this safe mode start I restarted normally and no longer have issues charging the phone.
Cheers.
B.
strategyboy said:
I was having the same problem with charging my HTC One. I contacted HTC and they told me to do the following which worked:
Step 1: Power off the device
Step 2: Press the Power button to initiate booting sequence and wait for the HTC logo to appear on the screen
Step 3: Press and hold the Volume Down button until entering OS
Step 4: You will notice that the device vibrates briefly during this process
Step 5: ‘Safe Mode’ wording will appear on the bottom left of the screen to confirm that device has entered safe mode.
After this safe mode start I restarted normally and no longer have issues charging the phone.
Cheers.
B.
Click to expand...
Click to collapse
This info should be very useful! Many users are facing this issue. :fingers-crossed: tanks for sharing this
strategyboy said:
I was having the same problem with charging my HTC One. I contacted HTC and they told me to do the following which worked:
Step 1: Power off the device
Step 2: Press the Power button to initiate booting sequence and wait for the HTC logo to appear on the screen
Step 3: Press and hold the Volume Down button until entering OS
Step 4: You will notice that the device vibrates briefly during this process
Step 5: ‘Safe Mode’ wording will appear on the bottom left of the screen to confirm that device has entered safe mode.
After this safe mode start I restarted normally and no longer have issues charging the phone.
Cheers.
B.
Click to expand...
Click to collapse
This one didn't work either (for me )...
I got it into Safe Mode and in SF didn't charge and after reboot not only lost settings and stuff but still got the USB Host mode error.
I guess I'll be returning to stock soon and try to send it for repair before warranty expires.
Thanks anyway...
I have the same exact issue - phone will not charge and I get error about usb host mode... So far this "somewhat" worked for me - I am able to charge phone anytime via wall charger > but unable to connect to USB / charge via USB.
1. Start charging via phone wall charger. ( it will not charge at this time )
2. Reboot Phone (press power and hold > reboot)
3. After reboot your phone should be charging just fine, but ONLY via wall charger.
If you try to charge via USB it will not work. If you try to charge it via wall charger after USB charge attempt - it will also not work anymore, you will need to complete steps 1-3 again....
obviously this is NOT a solution and i think I'm gonna send the phone to repairs....
bonus: to get data off phone, you can do steps 1-3 then use file manager to drop off files to a network share! I use ES File Explorer. Get your data off before sending it to repairs because they will 100% wipe all your ****. Customer service is pretty bad, they do not care about you or your data.
I have been suffering this issue on and off for the last 12 months on my HTC one. Usb host mode, car mode popping up, airplane mode, screen going between landscape and normal on home page.
Out of the blue my phone started charging normally again the other day but stopped again a few days later. Noticed the day it stopped I was charging overnight and had the alarm set. So though I'll try that again so switched phone off after setting alarm and plugged it in to charge. Phone woke up to start alarm and it was charging while switched on again.
Tried all the other solutions without success, will now not set alarm to go off while phone is charging.
Hope this helps some people.
This is a manufacturing issue. I had to send the phone for repairs to HTC, they changed the motherboard, a logic board and a flex cable. Phone now works perfectly and came with Hboot 1.56.
My phone has not been charging correct for 2 days now. It only charges in boot loader mode using Samsung galaxy s4 charger. The HTC and Verizon chargers I have flicker charge in boot loader mode. I have tried everything I have read on here and on other sites with no luck. I am s-off and rooted with teamwin recovery but since I can't hook the phone up to a PC I can't s-on and unroot to try to see if I can do a warranty exchange via Verizon's extended warranty.
Only charging when off
KiamatDusk said:
This just happened to me, and after some searching here and elsewhere I found that it seems to be an unsettlingly common issue. What was worse is the only solutions anyone had was RMA/replacement. Well, I called HTC customer service and the woman I spoke to was very helpful
She told me that the charging mode may need to be reset and gave the following instructions.
1. Turn phone OFF
2. Let charge for AT LEAST 10mins even if it doesn't look like it's charging (mine DID show the new charging animation)
3. Press and hold POWER + VOL UP + VOL DOWN for AT LEAST 2mins. Anything less will not reset the charge mode.
4. After 2mins release the buttons and the phone should boot as normal.
My phone is now charging normally.
Click to expand...
Click to collapse
Tried doing this (and the other reboot, and safe mode, using different chargers,etc), to no avail... I am going to get the USB charge port fixed and see if that will do the trick. I'll update if it fixes it.
UPDATE: Phone died. Getting it checked out but through a regular place and not through HTC as that would take too long. I'll see what they determine to be the issue... Though it's not likely going to be a cheap fix...
UPDATE 2: Could not determine issue, and can't send into HTC as it is not under the 1 year warranty anymore. Tried contacting HTC Canada, still haven't got back to me. Phone is done as far as I'm concerned; I realize now that HTC uses the bulk of their precision work on the exterior and beauty is skin deep because this is pathetic if multiple people are having this issue. Got a Nexus 5 instead.
EDIT
Problem solved
I just started having this issue today.
~VZW~[viperROM] ~2.0~ |Sense 5.5| ★★FLY KERNEL★★ *OneMAX*
kalealex said:
Tried doing this (and the other reboot, and safe mode, using different chargers,etc), to no avail... I am going to get the USB charge port fixed and see if that will do the trick. I'll update if it fixes it.
UPDATE: Phone died. Getting it checked out but through a regular place and not through HTC as that would take too long. I'll see what they determine to be the issue... Though it's not likely going to be a cheap fix...
UPDATE 2: Could not determine issue, and can't send into HTC as it is not under the 1 year warranty anymore. Tried contacting HTC Canada, still haven't got back to me. Phone is done as far as I'm concerned; I realize now that HTC uses the bulk of their precision work on the exterior and beauty is skin deep because this is pathetic if multiple people are having this issue. Got a Nexus 5 instead.
Click to expand...
Click to collapse
Worked for me.
~VZW~[viperROM] ~2.0~ |Sense 5.5| ★★FLY KERNEL★★ *OneMAX*
Still Charges
I've been getting a notification with an explanation mark saying the phone will not charge and is in USB Host Mode. This message comes randomly. I haven't had an issue charging the phone but don't think I've tried while the message is up. I just close the message and it may come up a few hours later. Like I said, phone seems to work fine and has charged the few times since getting the phone 3 days ago.

[Q] HTC One Switched off and Won't turn on

Hi all,
I have purchased a HTC One while in US a month ago from AT&T. I am now in India and the device worked perfectly fine until two weeks ago, it switched off automatically.
I tried a lot of combinations mentioned in the forums and also contacted the customer service (both in US and India) and they requested me to try holding the Power and both Volume buttons at the same time for 2 minutes. I did this for 10 minutes and it won't work.
When I connect the phone to Wall socket charger, the LED won't lit up. When connected to my laptop, the windows O/S makes the connected sound but nothing happens.
I really appreciate any help in this matter. Thanks in advance.
Kind regards,
Krishna Menon.
bkmenon said:
Hi all,
I have purchased a HTC One while in US a month ago from AT&T. I am now in India and the device worked perfectly fine until two weeks ago, it switched off automatically.
I tried a lot of combinations mentioned in the forums and also contacted the customer service (both in US and India) and they requested me to try holding the Power and both Volume buttons at the same time for 2 minutes. I did this for 10 minutes and it won't work.
When I connect the phone to Wall socket charger, the LED won't lit up. When connected to my laptop, the windows O/S makes the connected sound but nothing happens.
I really appreciate any help in this matter. Thanks in advance.
Kind regards,
Krishna Menon.
Click to expand...
Click to collapse
Press and hold the power+volume down buttons. Once the home and back button lights start flashing, keep the power+volume down buttons pressed and plug it into your pc.. It'll connect and install necessary drivers and your phone lights will stop flashing, and it will eventually boot up in hboot.
It may take a few tries
Ps: Always use the thanks button
Sent from my iPod touch using Tapatalk
n1234d said:
Press and hold the power+volume down buttons. Once the home and back button lights start flashing, keep the power+volume down buttons pressed and plug it into your pc.. It'll connect and install necessary drivers and your phone lights will stop flashing, and it will eventually boot up in hboot.
It may take a few tries
Ps: Always use the thanks button
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
Nothing happens when I press and hold the power+volume down buttons. I held it for 10 minutes. When I connect the phone to computer, it was detected as qhsusb_dload. When I searched about this issue on net, many posts say the phone is bricked and can't do anything about it.
Anyone help me how to unbrick my phone? Appreciate the help.
Thanks & regards,
Krishna Menon.
bkmenon said:
Nothing happens when I press and hold the power+volume down buttons. I held it for 10 minutes. When I connect the phone to computer, it was detected as qhsusb_dload. When I searched about this issue on net, many posts say the phone is bricked and can't do anything about it.
Anyone help me how to unbrick my phone? Appreciate the help.
Thanks & regards,
Krishna Menon.
Click to expand...
Click to collapse
Take a look at this: http://forum.xda-developers.com/showthread.php?t=2481211
nkk71 said:
Take a look at this: http://forum.xda-developers.com/showthread.php?t=2481211
Click to expand...
Click to collapse
Hi nkk71,
I tried this method without any success. When I contacted the HTC global support, the support person did mention this method. I tried holding the power + volume up + volume down buttons continuously for 15 minutes and nothing happened (my fingers hurt afterwards, #on a lighter note)
bkmenon said:
Hi nkk71,
I tried this method without any success. When I contacted the HTC global support, the support person did mention this method. I tried holding the power + volume up + volume down buttons continuously for 15 minutes and nothing happened (my fingers hurt afterwards, #on a lighter note)
Click to expand...
Click to collapse
Unfortunately "qhsusb" is usually a hard brick and needs a motherboard replacement
for one (or two?) people, the phone miraculously came back on for no apparent reason (if memory serves, for one guys it came back when the alarm rang the next morning), but other than that it's usually considered a hard brick, and needs hardware fix.
nkk71 said:
Unfortunately "qhsusb" is usually a hard brick and needs a motherboard replacement
for one (or two?) people, the phone miraculously came back on for no apparent reason (if memory serves, for one guys it came back when the alarm rang the next morning), but other than that it's usually considered a hard brick, and needs hardware fix.
Click to expand...
Click to collapse
Thanks nkk71 for this quick response. It's very unfortunate that my phone requires mother board replacement.
I loved the phone a lot. Now, I have to shell around 15K I believe.
bkmenon said:
Thanks nkk71 for this quick response. It's very unfortunate that my phone requires mother board replacement.
I loved the phone a lot. Now, I have to shell around 15K I believe.
Click to expand...
Click to collapse
No warranty? Sorry mate
you could leave it in the charger for a full day, and see if it comes back to life, and power it completely off while charging, not just the screen off.
nkk71 said:
No warranty? Sorry mate
you could leave it in the charger for a full day, and see if it comes back to life, and power it completely off while charging, not just the screen off.
Click to expand...
Click to collapse
I bought this from one of my US friends and now in India and I wasn't able to properly contact him. Lesson Learned for life. Not to purchase without proper documents.
I have put the phone charged for straight four days without removing in the wall socket. Nothing.
nkk71 said:
No warranty? Sorry mate
you could leave it in the charger for a full day, and see if it comes back to life, and power it completely off while charging, not just the screen off.
Click to expand...
Click to collapse
So I've been reading around, and came across QPST, and some guys have unbricked a hard brick using this tool. Is it possible to somehow make it work for the One?
n1234d said:
So I've been reading around, and came across QPST, and some guys have unbricked a hard brick using this tool. Is it possible to somehow make it work for the One?
Click to expand...
Click to collapse
Don't know what QPST is but i do remember there was a tool a while back for other phones to fix the Qualcom_HUSB mode, but I don't think it was ever updated for the One.
nkk71 said:
Don't know what QPST is but i do remember there was a tool a while back for other phones to fix the Qualcom_HUSB mode, but I don't think it was ever updated for the One.
Click to expand...
Click to collapse
Found these
http://forum.xda-developers.com/showthread.php?t=2208289
http://forum.xda-developers.com/showthread.php?p=31964712
http://forum.xda-developers.com/showthread.php?t=2136738
http://forum.xda-developers.com/showthread.php?t=2208289
n1234d said:
Found these
http://forum.xda-developers.com/showthread.php?t=2208289
http://forum.xda-developers.com/showthread.php?p=31964712
http://forum.xda-developers.com/showthread.php?t=2136738
http://forum.xda-developers.com/showthread.php?t=2208289
Click to expand...
Click to collapse
I'll take a closer look later, but if it was available/working for the HTC One, then i'm sure someone would have mentioned it by now.
n1234d said:
Found these
http://forum.xda-developers.com/showthread.php?t=2208289
http://forum.xda-developers.com/showthread.php?p=31964712
http://forum.xda-developers.com/showthread.php?t=2136738
http://forum.xda-developers.com/showthread.php?t=2208289
Click to expand...
Click to collapse
I followed the steps mentioned in one of the posts on QPST; but as my phone was not detected, the COM port was stated as Not Available in the QPST configuration s/w. Don't know what else to do.
I thought I would add to this thread an obvious step that sometimes gets forgotten.
I assume you attempted to charge your device in multiple sources: wall outlet, computer, etc.
I suggest you try some more, ideally varying cables and power adapters.
I experienced too many times - and even once with the one - the same exact brick you're describing and most of the times, the only solution was the above: find a combination to charge the device when its battery is completely depleted as in this situation they're more picky as to the source of power
Sent from my HTC One using Tapatalk

HTC One Not Charging :(

I don't know what to do now, I'm feeling depressed just by thinking about my problem. Okay, so just to give ya the backstory (nothing big), my phone's battery died when going home to the gym (automatically shut down), didn't think much about it. I got home, after awhile, I plugged in my HTC One into the charger and it wouldn't charge at all!!! :crying: Never happened to me before, I'm running on the latest TWRP, and on the Google Edition rom. Now on to what I did next.
I tried just leaving it on there for a few hours, NOT A PEEP, no LED light, nada just completely dead. Then I plugged it into the laptop USB port, it doesn't recognizes the device but it did install a driver too (forgot what it was called though). And the computer does indeed recognizes the device's existence cuz I hear the computer make that sound when you hook it up to the computer. Also in the the Devices and Printers on Windows 7, it either says Unknown Device or USB Input Device depending on what USB port I hook it up to. And after a few hours charging from the PC, the LED light did come back but only the low battery is dead pulsing (dunno what else to call it lol, its not the solid LED light). And it only does it for a few minutes, goes away then repeats. So does that mean there is some glimmer of hope? I've tried holding the Power button for a minute or 2, nothing. Power button + Vol Up? Nope. Power button + Vol Down? Nope. Do all of those while the LED light is pulsing? Nope. When its completely black? Nope.
So what can I do?! I can't claim warranty because I bought this off Craigslist (plus I'm rooted, so that would be moot anyways), can someone help this depressed as heck man? Its like I'm watching my best friend die slowly. :crying: lol. Sorry if it was a long read, just wanted to put everything in OP, would appreciate the help!
NumairRana said:
I don't know what to do now, I'm feeling depressed just by thinking about my problem. Okay, so just to give ya the backstory (nothing big), my phone's battery died when going home to the gym (automatically shut down), didn't think much about it. I got home, after awhile, I plugged in my HTC One into the charger and it wouldn't charge at all!!! :crying: Never happened to me before, I'm running on the latest TWRP, and on the Google Edition rom. Now on to what I did next.
I tried just leaving it on there for a few hours, NOT A PEEP, no LED light, nada just completely dead. Then I plugged it into the laptop USB port, it doesn't recognizes the device but it did install a driver too (forgot what it was called though). And the computer does indeed recognizes the device's existence cuz I hear the computer make that sound when you hook it up to the computer. Also in the the Devices and Printers on Windows 7, it either says Unknown Device or USB Input Device depending on what USB port I hook it up to. And after a few hours charging from the PC, the LED light did come back but only the low battery is dead pulsing (dunno what else to call it lol, its not the solid LED light). And it only does it for a few minutes, goes away then repeats. So does that mean there is some glimmer of hope? I've tried holding the Power button for a minute or 2, nothing. Power button + Vol Up? Nope. Power button + Vol Down? Nope. Do all of those while the LED light is pulsing? Nope. When its completely black? Nope.
So what can I do?! I can't claim warranty because I bought this off Craigslist (plus I'm rooted, so that would be moot anyways), can someone help this depressed as heck man? Its like I'm watching my best friend die slowly. :crying: lol. Sorry if it was a long read, just wanted to put everything in OP, would appreciate the help!
Click to expand...
Click to collapse
try this http://forum.xda-developers.com/showthread.php?t=2301007
moha_moha20106 said:
try this http://forum.xda-developers.com/showthread.php?t=2301007
Click to expand...
Click to collapse
Thank you for responding. Yeah, I tried those 2 steps, so far no good. I'm just very confused because when I charge the One by my PC, the LED orange light just blinks for awhile then goes away, then the cycle continues, does that mean the battery isn't 100% completely dead? god I'm so confused and sad at the same time lol.
This seems to be happening with TWRP 2.7.x. If you can possibly flash a different recovery you may resurrect your phone...
Sent from my HTC One using xda app-developers app
NxNW said:
This seems to be happening with TWRP 2.7.x. If you can possibly flash a different recovery you may resurrect your phone...
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
How can I flash anything when the phone wont wake up? ugh, the only hope I'm getting is that the LED is blinking from time to time, meaning there's at least something going on.
Anyone else?
Anyone? I guess theres nothing else to do huh?
*If* twrp 2.7.0.0 caused your issue (which is hard to say since we don't know which recovery you are using) then somehow you have to overwrite the recovery in fastboot.
The phone needs to be able to boot into HBOOT and then go into fastboot. the battery will have to have enough charge for the recovery flash to succeed.
i honestly don't know the next step for your case, maybe someone else can help.
Sent from my HTC One using xda app-developers app

HTC One stone dead!! Please help!!

Hi,
I recently went on vacation taking my 11-month old HTC One with me. Everything was working fine until one afternoon I went for a swim and returned, only to find my phone not switching on. That was puzzling, since it had about 50% charge left, and I was gone only for about 30 minutes, keeping the phone in my bag. I returned to my room and kept it on charge. No blinking red LED, no solid LED, nothing. Started to panic and tried various solutions specified here, all button combos I knew of (Power, Power+Vol Up, Power+Vol Down, Power +Vol Up+Vol Down, Light trick), but nothing worked. Connected phone to PC, and could hear the familiar 'USB Connected' sound, but nothing else apart from that, no storage device detection, nothing. Tried ADB, fastboot but since device is not being detected, they're useless. Kept it on charge for the whole night, still no response.
Decided to sent it in to HTC Service Centre, guess what, they call me back and say there's LIQUID DAMAGE to my phone's motherboard and I'll have to choke up Rs.14500 (around $250) to get it repaired. I argued vehemently that the phone was nowhere near water but to no avail. I took the phone back from them and was by now totally in despair. Kept it in rice for 2 days, still nothing. Tried out a local repair shop but the guy there has no idea about single case phones. My phone has everything stock, stock ROM, stock Sense OS and with Android 4.3 updated. I am really at my wits end now, and can't afford to pay that much, particularly considering the amount I had to cough up to get it. Guys, please HELP!! :crying:
achilles71753 said:
Hi,
I recently went on vacation taking my 11-month old HTC One with me. Everything was working fine until one afternoon I went for a swim and returned, only to find my phone not switching on. That was puzzling, since it had about 50% charge left, and I was gone only for about 30 minutes, keeping the phone in my bag. I returned to my room and kept it on charge. No blinking red LED, no solid LED, nothing. Started to panic and tried various solutions specified here, all button combos I knew of (Power, Power+Vol Up, Power+Vol Down, Power +Vol Up+Vol Down, Light trick), but nothing worked. Connected phone to PC, and could hear the familiar 'USB Connected' sound, but nothing else apart from that, no storage device detection, nothing. Tried ADB, fastboot but since device is not being detected, they're useless. Kept it on charge for the whole night, still no response.
Decided to sent it in to HTC Service Centre, guess what, they call me back and say there's LIQUID DAMAGE to my phone's motherboard and I'll have to choke up Rs.14500 (around $250) to get it repaired. I argued vehemently that the phone was nowhere near water but to no avail. I took the phone back from them and was by now totally in despair. Kept it in rice for 2 days, still nothing. Tried out a local repair shop but the guy there has no idea about single case phones. My phone has everything stock, stock ROM, stock Sense OS and with Android 4.3 updated. I am really at my wits end now, and can't afford to pay that much, particularly considering the amount I had to cough up to get it. Guys, please HELP!! :crying:
Click to expand...
Click to collapse
I don't think we can help you with hardware damage. Your phone's motherboard is dead... from liquid damage or not idk but the fact is that it must be replaced and you have to pay someone to do the job or buy the part and fix it yourself if you have the high level skills required.
Sorry ;(
alray said:
I don't think we can help you with hardware damage. Your phone's motherboard is dead... from liquid damage or not idk but the fact is that it must be replaced and you have to pay someone to do the job or buy the part and fix it yourself if you have the high level skills required.
Sorry ;(
Click to expand...
Click to collapse
But how can it be concluded that my phone has hardware damage if I haven't done anything to it?? My phone's still under warranty..
Achilles try holding the power button and volume up under a bright light for two minutes. I know it sounds crazy but it worked for many people with similar issues.
Sent from my HTC One using XDA Premium 4 mobile app
intenman1 said:
Achilles try holding the power button and volume up under a bright light for two minutes. I know it sounds crazy but it worked for many people with similar issues.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I did try that as I specified above, held the device with Vol Up + Power, Vol Down + Power under a bright CFL light (tube), no response.
Try plugging it into a USB port ..leave it for about an hour...and then unplug and immediately plug it back into a wall socket..and while it's plugged in, try powering it up after about 10 mins...I've seen this working more times than one for the Galaxy Tab 3..no harm in trying it out.
On a lighter note, are you sure you didn't take the One along for the swim ??
Sent from my HTC One using Tapatalk
mrao said:
Try plugging it into a USB port ..leave it for about an hour...and then unplug and immediately plug it back into a wall socket..and while it's plugged in, try powering it up after about 10 mins...I've seen this working more times than one for the Galaxy Tab 3..no harm in trying it out.
On a lighter note, are you sure you didn't take the One along for the swim ??
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Thanks.. Will try that too.. And no..I remember coming back and taking it out of my bag..
Nothing has worked. I really don't seem to have any choice now but to give in the phone for repair.

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