Someone was kind enough to give me a Moto X promo code so I signed into MotoMaker, chose a color scheme, punched in the code, submitted an address in the US of a friend that would send me the phone, but my credit card won't get processed.
It's a valid card with sufficient funds,it's also the same card that is associated with my Google Wallet account but still it gets the "can't process" error.
What should I do (I've tried other credit cards, none of them would work) was it a temporary mishap, do I need to use a credit card that was issued in the US? do I need to login from a US ip address? Would appreciate the help.
I believe I read on moto's g+ billing and shipping address have to be in U.S.
Unfortuantely, confirmed by a Motorola rep on motorola forum what shane said:
https://forums.motorola.com/posts/5bc513c54f
Can you get someone in the US to buy you the phone and ship it to you?
8_8 said:
Unfortuantely, confirmed by a Motorola rep on motorola forum what shane said:
Can you get someone in the US to buy you the phone and ship it to you?
Click to expand...
Click to collapse
My other option is to have him use my card from his side, would that work?
anxious23 said:
My other option is to have him use my card from his side, would that work?
Click to expand...
Click to collapse
In the link I posted, they apparently don't accept foreign credit cards, so I don't think that would work; not to mention, the problem of your CC billing info not matching his shipping info.
8_8 said:
In the link I posted, they apparently don't accept foreign credit cards, so I don't think that would work; not to mention, the problem of your CC billing info not matching his shipping info.
Click to expand...
Click to collapse
The problem is not the place where the card is used but where is issued. So unfortunately you can't achieve anything with inserting your credit card data in the USA.
piskr said:
The problem is not the place where the card is used but where is issued. So unfortunately you can't achieve anything with inserting your credit card data in the USA.
Click to expand...
Click to collapse
I decided to go the 'entopay' route, hopefully their verification process gets sorted before the promo code expires.
piskr said:
The problem is not the place where the card is used but where is issued. So unfortunately you can't achieve anything with inserting your credit card data in the USA.
Click to expand...
Click to collapse
Yep, hence why I said "foreign credit card" as in a credit card issued outside the US.
anxious23 said:
I decided to go the 'entopay' route, hopefully their verification process gets sorted before the promo code expires.
Click to expand...
Click to collapse
Do you know any other way how to overcome that? I am facing the same isse my credit card was issued outside the US...
Buy a prepaid Visa card and register it to a US address.
Sent by my Android
DAI7ENSHI said:
Do you know any other way how to overcome that? I am facing the same isse my credit card was issued outside the US...
Click to expand...
Click to collapse
I'm trying my luck via: entropay<dot>com still waiting on validating my card though. You can also try buying a prepaid card like someone else here suggested.
Entropay is no good. What else can I do?
Hi, did you already charge up entropay and tried to buy the Moto X with it?
Related
Hello, I live in Argentina and I'm travelling in 2 weeks to the US, I wanted to buy the Dev Edition HTC One, so I got into the US HTC Online Store and bought it ( $654.94 ). Today I received an email telling me the order was cancelled. Asked why and they told me because my IP address was from outside the US and I needed a US credit card. I fought for a long time with the support and they told me I couldn't buy it.
Now I'm wondering where else I can buy the Dev Edition HTC One 64Gb and don't end up paying almost $900 for it.
lauticol said:
Hello, I live in Argentina and I'm travelling in 2 weeks to the US, I wanted to buy the Dev Edition HTC One, so I got into the US HTC Online Store and bought it ( $654.94 ). Today I received an email telling me the order was cancelled. Asked why and they told me because my IP address was from outside the US and I needed a US credit card. I fought for a long time with the support and they told me I couldn't buy it.
Now I'm wondering where else I can buy the Dev Edition HTC One 64Gb and don't end up paying almost $900 for it.
Click to expand...
Click to collapse
You can only purchase the dev edition through the online shop with a US credit card and address. Without them, HTC would not accept your order.
kenken2800 said:
You can only purchase the dev edition through the online shop with a US credit card and address. Without them, HTC would not accept your order.
Click to expand...
Click to collapse
I have the US address, but my credit card is international, I don't really understand why they don't let international credit cards buy phones.
Also, do you know of another way of obtaining the Dev Edition that it's not eBay (since I can't confirm my PayPal account and have the 500 dollars limit). Thanks for your data!
You could probably use some package forwarding company, such as comgateway, myus, and choose the 'buy for me' service.
The total cost including shipments should be under or nearly US$800.
kenken2800 said:
You could probably use some package forwarding company, such as comgateway, myus, and choose the 'buy for me' service.
The total cost including shipments should be under or nearly US$800.
Click to expand...
Click to collapse
Why would I need a package forwarding company? I have the address, but I need to find the way to buy it using my international credit card, any ideas? Thanks for response!
I understand your concern. However, HTC online shop accepts ONLY a US credit card. They would cancel your order if you were using an international one.
If you really want to get the dev edition, that's the only way apart from eBay. Even the retail stores, they only sell the 32GB version.
kenken2800 said:
I understand your concern. However, HTC online shop accepts ONLY a US credit card. They would cancel your order if you were using an international one.
If you really want to get the dev edition, that's the only way apart from eBay. Even the retail stores, they only sell the 32GB version.
Click to expand...
Click to collapse
I want the Developer Edition just because of the 64Gb of storage. I've contacted Shopamerica.htc.com and I'll wait for them to answer if there's ANY chance of doing it with an international or I guess I'll just have to ask an aunt I have in the US to buy me the phone with her credit card and I'll find a way to transfer her the money. Really appreciate your responses! Thanks a lot man!
You're welcome. I hope this information will be useful to you.
if you have an address in the USA do you happen to have someone you know in there? maybe borrow credit card of somone who lives in USA and you pay them directly
autophone said:
if you have an address in the USA do you happen to have someone you know in there? maybe borrow credit card of somone who lives in USA and you pay them directly
Click to expand...
Click to collapse
Since they've subtracted the $654.94 and then refunded it to me, my aunt will try to buy it using my international credit card and check if the credit card was the initial problem or just the IP address.
Also, do someone know an online way to give her the money or to deposit that it's effective?
lauticol said:
Since they've subtracted the $654.94 and then refunded it to me, my aunt will try to buy it using my international credit card and check if the credit card was the initial problem or just the IP address.
Also, do someone know an online way to give her the money or to deposit that it's effective?
Click to expand...
Click to collapse
Use her credit card
Sent from my HTC One X using xda app-developers app
Go to you bank and transfer it to hers. Either online or call into your local branch.
Sent from my HTC One using xda premium
Cicinho said:
Go to you bank and transfer it to hers. Either online or call into your local branch.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thought about that but in my country we have another currency. If I buy something in dollars from eBay, I pay it in Pesos Argentinos and (I don't know if it's PayPal or the credit card bank) changes to US dollars.. I wonder if there's a way I can do that but without her having a PayPal account.
Hello, I was thinking about buying a Moto X from the motomaker website on Monday when it is $150 off. Now i need to know if I will be able to use a Canadian credit card to order it. I will be shipping it to the border to pick it up so shipping isn't an issue. Also i would like to know if the T-Mobile version comes unlocked so i will be able to use it on Bell when i get it.
The US Motorola website doesn't accept Canadian credit cards... I tried ordering one two weeks ago but couldn't proceed through checkout with my Canadian credit card. Livechat with a Motorola rep informed me that they only accept US credit cards, even if you're shipping the phone to the USA. So frustrating.
BlackAurora said:
The US Motorola website doesn't accept Canadian credit cards... I tried ordering one two weeks ago but couldn't proceed through checkout with my Canadian credit card. Livechat with a Motorola rep informed me that they only accept US credit cards, even if you're shipping the phone to the USA. So frustrating.
Click to expand...
Click to collapse
I remember there being a way that people tricked google music into thinking they were using an american credit card, maybe the same thing will work?
Hi guys.. i tried ordering the moto x after getting my promo code today and it won't accept my international credit card. I'm living in UAE.. I have a friend whose ready to bring the phone but its not acceting my card. Nor does paypal option seem available. Is there anyway i can work around this?
varun.gid said:
Hi guys.. i tried ordering the moto x after getting my promo code today and it won't accept my international credit card. I'm living in UAE.. I have a friend whose ready to bring the phone but its not acceting my card. Nor does paypal option seem available. Is there anyway i can work around this?
Click to expand...
Click to collapse
You can try calling their sales reps. I don't know if you're eligible, but you could potentially apply for a credit account through motorola. Not sure if they allow non US residents to do that though.
Coop9 said:
You can try calling their sales reps. I don't know if you're eligible, but you could potentially apply for a credit account through motorola. Not sure if they allow non US residents to do that though.
Click to expand...
Click to collapse
You have to have a US ID to apply for it.
I have the same problem :/
goaten said:
You have to have a US ID to apply for it.
I have the same problem :/
Click to expand...
Click to collapse
Are they not accepting the card because it's not Visa/MC/Disc/Amex, or is it one of those but issued through an international branch? If it's something else, can you purchase a Visa prepaid card and use that?
Coop9 said:
Are they not accepting the card because it's not Visa/MC/Disc/Amex, or is it one of those but issued through an international branch? If it's something else, can you purchase a Visa prepaid card and use that?
Click to expand...
Click to collapse
The MotorolaSupport twitter account said on Monday that they don't accept any non-US credit card orders.
So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.
sbrownla said:
So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.
Click to expand...
Click to collapse
i think you can just use a sim unlock website idk a trustworthy one though
I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.
billycar11 said:
i think you can just use a sim unlock website idk a trustworthy one though
Click to expand...
Click to collapse
Already tried two I've used before. It's hella weird that AT&T is messing around ... I don't want to go the hardball route but if he can't find anything out from the original owner I may have to.
Restola said:
I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.
Click to expand...
Click to collapse
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.
sbrownla said:
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.
Click to expand...
Click to collapse
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk
HolyAngel said:
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.
sbrownla said:
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.
Click to expand...
Click to collapse
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk
BigDig said:
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
It has to be SIM locked.
T-Mobile SIM won't register on the network at all even though it's an active SIM. The T-Mobile SIM works in my other phones. Verizon SIM registers but no data available, and it still prompts me for a SIM unlock code even though I can make and receive calls and send and receive texts.
Honestly, if there's a work-around out there I'm down to find out. I can't even locate the APN settings on this thing ... Had to go in through a Nova Launcher widget.
Phone wasn't payed for or ATT would unlock it. They only lock data.
prdog1 said:
Phone wasn't payed for or ATT would unlock it. They only lock data.
Click to expand...
Click to collapse
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.
sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.
prdog1 said:
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.
Click to expand...
Click to collapse
The seller has a good history, and has been communicating with me. I just don't know if he really knew how not unlockable this phone is. AT&T did a number on it, first with the extra software and then with the aggressive carrier lock. I'm not used to carrier locked phones since I'm on Verizon. They don't do that.
cam30era said:
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.
Click to expand...
Click to collapse
They require that they are notified first. Then Pay Pal. It's fine.
sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
You are correct. Swappa will work out fine with a cooperative seller. But if the seller proves to be uncooperative at any point, they have no means to help further. If one opens a dispute on PayPal, it can be cancelled at any time. In a case like this, I'd start with PayPal now.
sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
I believe your phone is SIM unlocked. Before unlocking mine, if I inserted a VZW SIM, I got a popup with something like "unauthorized SIM. Enter unlock code to continue".
I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.
sbrownla said:
I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.
Click to expand...
Click to collapse
Correct. I am saying that it appears that your N6 is unlocked.
Nope it appears that mine is SIM locked. Not unlocked because if it was I wouldn't be prompted to enter the code. And it would have data on any active SIM. I'm going to try a refund. If that doesn't work, maybe someone with AT&T will want one. For a great price. Ugh.
Hi all,
I bought a Pixel 4 xl from ebay, but when i tried to put my sim on, i get the error: "Sim Card isn't supported", do i need to sim unlock my phone? how can i do it?
elegalll said:
Hi all,
I bought a Pixel 4 xl from ebay, but when i tried to put my sim on, i get the error: "Sim Card isn't supported", do i need to sim unlock my phone? how can i do it?
Click to expand...
Click to collapse
Sims lock is usually done by the carrier and it is unlocked when it is paid off.
So what can I do in that case?
elegalll said:
So what can I do in that case?
Click to expand...
Click to collapse
Whatever carrier the phone was originally purchased on has a lock on it. If the phone has been paid off with that carrier you should be able to contact them to have it unlocked. If it hasn't been paid off with the original carrier then the original purchaser of the phone needs to have that done.
Most carriers will not unlock the phone unless it's been paid off.
elegalll said:
So what can I do in that case?
Click to expand...
Click to collapse
Open a case with PayPal and eBay and get your money back. It's either a phone that hasn't been paid off yet, or a stolen phone.
Sent from my Pixel 4 XL using Tapatalk
superchilpil said:
Open a case with PayPal and eBay and get your money back. It's either a phone that hasn't been paid off yet, or a stolen phone.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I tried that, but ebay won't let me return it because of "as is " condition of the phone... What can i do? There's no way to unlock it and use it in my country? Dominican Republic.
If the device wasn't paid off then it's fraud and they will make good. There was / is a thread here about selling a device that wasn't paid off in full. Well this is what happens if you do sell or buy one in that state. Maybe you can call the carrier and ask if it's paid off. If it is they will unlock it for you.
bobby janow said:
If the device wasn't paid off then it's fraud and they will make good. There was / is a thread here about selling a device that wasn't paid off in full. Well this is what happens if you do sell or buy one in that state. Maybe you can call the carrier and ask if it's paid off. If it is they will unlock it for you.
Click to expand...
Click to collapse
I've talked to verizon and they said that the phone is in fact unlocked... now i am confused....
elegalll said:
I've talked to verizon and they said that the phone is in fact unlocked... now i am confused....
Click to expand...
Click to collapse
They probably mean carrier unlocked, not bootloader unlocked.
Badger50 said:
They probably mean carrier unlocked, not bootloader unlocked.
Click to expand...
Click to collapse
But we are talking about carrier unlock, the problem is that i can't use my sim card...
elegalll said:
But we are talking about carrier unlock, the problem is that i can't use my sim card...
Click to expand...
Click to collapse
Then you might have to call the carrier in your country to have the device provisioned for their network.
Badger50 said:
Then you might have to call the carrier in your country to have the device provisioned for their network.
Click to expand...
Click to collapse
Ill try that, but i already tried with 3 different networks, two from dominican republic and one from spain.... Same problem....
elegalll said:
But we are talking about carrier unlock, the problem is that i can't use my sim card...
Click to expand...
Click to collapse
Maybe it's your carrier or sim card?
bobby janow said:
Maybe it's your carrier or sim card?
Click to expand...
Click to collapse
as i mentioned before, i already tried with other sims/carriers...
elegalll said:
Ill try that, but i already tried with 3 different networks, two from dominican republic and one from spain.... Same problem....
Click to expand...
Click to collapse
elegalll said:
as i mentioned before, i already tried with other sims/carriers...
Click to expand...
Click to collapse
Didn't see that, sorry. Someone is not being truthful to you. You need to find out who that is.
elegalll said:
I tried that, but ebay won't let me return it because of "as is " condition of the phone... What can i do? There's no way to unlock it and use it in my country? Dominican Republic.
Click to expand...
Click to collapse
Ebay has a 30 day money back guarantee to protect the buyer. I've used this a few times, and they always get me my money back! Unless your past the 30 days, then you can file a paypal claim.
I have the same issue. It's a Google issue from what I hear. I got my unlocked new pixel 4 right from Google. Put in my ATT sim and it said "sim isn't supported, contact xfinity". Hahaha..
so I contact them and they send me a new phone. Same thing. This is a very new issue and I finally found someone asked the same question on Google assistance and it was said it was a google issue and they are trying to fix it.
What a crock... I can't believe Google's own phones don't work as they should.
Rest assured, its most likely not a stolen phone, or unpaid. It's a Google problem.
https://support.google.com/pixelphone/thread/23287873?hl=en
legbuh said:
I have the same issue. It's a Google issue from what I hear. I got my unlocked new pixel 4 right from Google. Put in my ATT sim and it said "sim isn't supported, contact xfinity". Hahaha..
so I contact them and they send me a new phone. Same thing. This is a very new issue and I finally found someone asked the same question on Google assistance and it was said it was a google issue and they are trying to fix it.
What a crock... I can't believe Google's own phones don't work as they should.
Rest assured, its most likely not a stolen phone, or unpaid. It's a Google problem.
https://support.google.com/pixelphone/thread/23287873?hl=en
Click to expand...
Click to collapse
Are you kidding? Ok, rereading I see what you are saying. But they must have given you a reason as to why your sim doesn't work. Where are you located?
I didn't say Google sent me a stolen phone. Re-read the post and the link. It appears to be a Google software issue.
Have you personally experienced the problem? I have, as have others in the link I posted and the OP.
legbuh said:
I didn't say Google sent me a stolen phone. Re-read the post and the link. It appears to be a Google software issue.
Have you personally experienced the problem? I have, as have others in the link I posted and the OP.
Click to expand...
Click to collapse
Post edited above. This is not a Google problem, imo. Where did you buy the device and which version. Perhaps you bought a Verizon model like some of the posters in the thread you linked to? This is not a known issue so you folks are doing something wrong whether it's buying the wrong device or your carrier doesn't support the phone. But it's really up to you at this point to figure out where you have gone awry.