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Samsung Note Warranty from a different country

Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.

chumpburger said:
Hi, I'm in the US currently with a Samsung Note GT-N7000 that I purchased from Amazon (the phone imei showed that it is from the UK). After about 8 months of use without using custom roms, it seems to have hardbricked through normal usage (At the time of bricking I believe I was deleting some photos in a program called QuickPix when it froze and eventually had to be manually turned off. Then it would struggle booting on the Samsung logo and after a retry, it just would not boot anymore). It is completely unresponsive when you press any of the buttons and won't get recognized when hooked up to the computer. I even tried using new batteries but that did not work. I don't think the Jig will work in my case either.
I called Samsung US and they told me that the phone would have to be covered in the country where the phone was originally manufactured for which is the UK in my case. I was wondering if anyone else have been in my situation where you are in a different country with a phone that needed repairs. Samsung UK requires that you have an address in the UK so it makes it difficult for me to file a claim. Has anyone been able to get Samsung US to take your non-US claim or have found a way to file a claim without a UK address?
Thank you so much.
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Excuse me, but doesn't Amazon have the obligation to be the liaison between Samsung and you? I mean, they are no different than if you had bought it from BestBuy. You should be able to contact Amazon, and tell them that your phone broke and you'd like to have it repaired under warranty. I live here in Spain, and I bought something from Amazon Spain but it was imported from the UK. I sent it back and Amazon paid for it to be sent back and everything.
I'd try contacting Amazon, and tell them the same situation. Tell them that you got the phone through them and then it broke, and you went directly to Samsung and they said that they won't honor the warranty as it was imported from Europe. Amazon has an obligation to offer the warranty. Not to mention, Amazon is probably one of the best companies I've ever worked with. Fast responses, fast shipments and awesome service in general.
Give them a try.
Hope I've helped.

First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2

Braxos said:
First of all was the phone all the time on stock roms ? If yes then please contact or wait to get contacted by entropy512 if the phone is died du to emmc bug. Just hold a few hours I guess
Sent from my GT-N7000 using Tapatalk 2
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I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.

Entropy512 said:
I'd need a lot more details, but:
What exact firmware was it on? What build?
As much as I would like for this to be an example of an eMMC brick on stock, the fact that it occurred when deleting files means that unless Samsung has enabled the "discard" mount option for storage in a new build I am unaware of, it's something else like a bad solder joint.
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I had the phone up to date through the samsung / settings / update so whatever the last ICS update was unless there has been a new update within the past 5 days. The last major update, I remember it installed some German apps, latest version of Kies, and made the Note a lot smoother. As I mentioned before, the phone did try to reboot to the samsung logo after it froze but it never was able to boot all the way. I should have stopped at that point but I tried to reboot a couple times and that is when it became unresponsive.

Another Battery issue???

Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?

JameyS said:
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
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Of course you are not happy. Non of us would be. I make zero excuses for Samsung....but....In every brand there will be lemons the point is how well Samsung resolve your problem.
I would have thought that this being the most expensive Samsung mobile ever and considering its only been out a few months I would have expected Samsung to exchange for a new one on the spot. Samsung after sales just sucks.
I hope you get this sorted out. Let us know how you progress.:good:
Ryland :highfive:

Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.

ProtoDeVNan0 said:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
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Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF

JameyS said:
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
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Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?

maxipvp said:
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
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Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.

JameyS said:
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
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Well, that scared me much more!!! :crying:
It's good for you to have a replacement, I don't even have warranty so I'm at my own and my hopes are at the lowest level by now...
I'll update when I can get a report from the repair center.

Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected

winol said:
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
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I agree to disagree...
It's not the first time for me...or the second....or the third....or the fourth. It's on going with many people and many different devices.
True, manufacturers have problems which most of us can tolerate. But, it's like the sexual harassment we have today ... no one will talk about it alone....but collectively.....well, The "Flaming Title" caught your eye...so I did my job. Now, if people have a problem, they can come here to relate.
You no longer need to validate your point... it's taken

My Note8 Intl is affected by 0% battery issue - it's possible to repair in USA?

Hi, after a week of use my Samsung Galaxy Note 8 SM-N9500 F/D 128GB Coral Blue runs out of battery overnight (wireless charging was not really charging) and I wasn't able to charge it again or wake it up. eBay seller was not helping and I'm not going to buy from them again (never-msrp) so I'm looking for a way to fix it in the USA, anyone have any suggestion on where to go for repair?
BTW, I called 1-800-SAMSUNG and they kindly suggest UBREAKIFIX as their point of service for International models in the USA but they refuse to get the work "Thanks for requesting a repair quote! We would love the opportunity to repair your Samsung Galaxy Note 8, but at this time we are unable to source parts for international Samsung phones. These phone have a model number that ends with F, such as, SM-955F for the Note 8. Please contact 1-800-SAMSUNG to inquire about where your device can be repaired".
Looking forward to your comments.
Regards.

Oh ****, I bought from that same exact vendor. Never letting my phone die...

juanacevedo said:
Oh ****, I bought from that same exact vendor. Never letting my phone die...
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Better not, I've buyed a lot of smartphones from them and expected to have at least a "paid repair" solution... got nothing.

maxipvp said:
Hi, after a week of use my Samsung Galaxy Note 8 SM-N9500 F/D 128GB Coral Blue runs out of battery overnight (wireless charging was not really charging) and I wasn't able to charge it again or wake it up. eBay seller was not helping and I'm not going to buy from them again (never-msrp) so I'm looking for a way to fix it in the USA, anyone have any suggestion on where to go for repair?
BTW, I called 1-800-SAMSUNG and they kindly suggest UBREAKIFIX as their point of service for International models in the USA but they refuse to get the work "Thanks for requesting a repair quote! We would love the opportunity to repair your Samsung Galaxy Note 8, but at this time we are unable to source parts for international Samsung phones. These phone have a model number that ends with F, such as, SM-955F for the Note 8. Please contact 1-800-SAMSUNG to inquire about where your device can be repaired".
Looking forward to your comments.
Regards.
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Have you tried the stack charging method?
https://www.engadget.com/2018/01/01/there-may-be-a-fix-for-galaxy-note-8-battery-charging-issues/

motumbo said:
Have you tried the stack charging method?
https://www.engadget.com/2018/01/01/there-may-be-a-fix-for-galaxy-note-8-battery-charging-issues/
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Yes, but maybe not so many times, I'm going to try again with a little bit more of patience.
I heard from a repair guy that the failure is related to a power distribution chip in Note8 motherboard and the only fix possible is to replace that silicon.

Thats a shame. I got my N950F/DS from them and have went down to 0% and my phone is fine.

maxipvp said:
Hi, after a week of use my Samsung Galaxy Note 8 SM-N9500 F/D 128GB Coral Blue runs out of battery overnight (wireless charging was not really charging) and I wasn't able to charge it again or wake it up. eBay seller was not helping and I'm not going to buy from them again (never-msrp) so I'm looking for a way to fix it in the USA, anyone have any suggestion on where to go for repair?
BTW, I called 1-800-SAMSUNG and they kindly suggest UBREAKIFIX as their point of service for International models in the USA but they refuse to get the work "Thanks for requesting a repair quote! We would love the opportunity to repair your Samsung Galaxy Note 8, but at this time we are unable to source parts for international Samsung phones. These phone have a model number that ends with F, such as, SM-955F for the Note 8. Please contact 1-800-SAMSUNG to inquire about where your device can be repaired".
Looking forward to your comments.
Regards.
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If you bought on eBay and/or paid via PayPal then you have 6 months buyer protection program. File a claim. It'll take a while, but you will get your money back.

NIKKOTUASON said:
Thats a shame. I got my N950F/DS from them and have went down to 0% and my phone is fine.
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Good for you, it seems that only a small batch of Note8 are affected.

cam30era said:
If you bought on eBay and/or paid via PayPal then you have 6 months buyer protection program. File a claim. It'll take a while, but you will get your money back.
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Interesting, I didn't think in that option, since I've paid with PayPal I definitely will check that path. Thanks!

Are you sure it's legit Samsung and not some clone, or a refurb poorly repaired?
The stack charging is what I saw in Engadget also.

Should I return tablet?

Bought a Samsung Galaxy Tab S2 9.7 10 days ago and have noticed a sporadic fault which I have discovered other of Samsung tablets can also suffer from.
The screen will go black and there seems no apparent reason for it though I feel that moving the tablet is the main cause. It can happen at anytime and nothing needs to be open so I doubt it is a app.
I said earlier that movement might be the cause yet I have tried t replicate the fault with little success and the screen will usually come back on after a few seconds. I am concerned it may get worse so feel that I should get it replaced or a refund under our UK consumer law.
I found this elsewhere.
https://www.ifixit.com/Answers/View/348612/Why+Samsung+galaxy+tab+a+10.1+2016+goes+black+some+time

Hi,
Where did you buy it from? Samsung have stores in the uk http://www.samsung.com/uk/storelocator/
You can take it to Samsung and let them repair it or depending where you bought it just send it back to the retailer.

I bought from A O and talking to Samsung via Facebook yesterday they did not seem to be particularly interested even though I suggested that there was a Support Centre in Edinburgh but they would need to be able to find the fault in the first place.

MrFraggle said:
Bought a Samsung Galaxy Tab S2 9.7 10 days ago and have noticed a sporadic fault which I have discovered other of Samsung tablets can also suffer from.
The screen will go black and there seems no apparent reason for it though I feel that moving the tablet is the main cause. It can happen at anytime and nothing needs to be open so I doubt it is a app.
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Click to collapse
If you've got a problem after only 10 days, I would definitely return or exchange it. I currently own 3 Samsung tablets, including an S2 8.0, and have never seen this problem. I did have a problem on a Tab S 10.5 that would cause the screen to freeze and required the cover to be closed and opened or the power button pushed to unfreeze it.

MrFraggle said:
I bought from A O and talking to Samsung via Facebook yesterday they did not seem to be particularly interested even though I suggested that there was a Support Centre in Edinburgh but they would need to be able to find the fault in the first place.
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Click to collapse
In the UK normally the first years warranty is with the retailer you bought it from. Contact A O and just let them know it is faulty and you want to return it for a replacement or a refund. If they sound like they don't want to help just remind them about the consumer rights act 2015.

dinkmack said:
In the UK normally the first years warranty is with the retailer you bought it from. Contact A O and just let them know it is faulty and you want to return it for a replacement or a refund. If they sound like they don't want to help just remind them about the consumer rights act 2015.
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Think you are getting the wrong end of the stick here, I have no doubt A O will replace or refund the the tablet as they have excellent customer service whho I have used in the past. I only approached Samsung and posted here in the hope there was a simple fix.
As it happens and I saw this posted elsewhere, I swapped the case I was using to a Smart Cover for Samsung Galaxy Tab S2 from a Folio Case Cover for Galaxy Tab S2 and the issue has seemingly gone away. Unfortunately I cannot remember where I saw this tip posted but it is certainly a strange one.

Sorry about that . Glad you got it sorted :good:

Broke my Xperia 1 ii Screen and Suggestions for Repair?

So I dropped my Xperia 1 ii yesterday at work and the screen cracked. Ironically my tempered glass I ordered came in today from Amazon. Is there anywhere I can go to repair my screen or buy a screen replacement?
Also has anyone else new their screen on their Xperia 1 ii? If so, where and how did you replace it? Does Sony repair these phones if I send it to them? Any idea on pricing etc? I really don't wanna have wasted $1,200. Someone please help me!

Hi there, I dropped mine too few days ago. Did you have yours fix? If so, can you point me the way? I'm in US, btw. thanks

tiunilohmu said:
Hi there, I dropped mine too few days ago. Did you have yours fix? If so, can you point me the way? I'm in US, btw. thanks
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Hey sure thing! I actually contacted Sony repair center through their website and sent it in and got it fixed!

XxLammahdxX said:
Hey sure thing! I actually contacted Sony repair center through their website and sent it in and got it fixed!
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Did they charge you? Was it in US Sony center?

Yeah definitely in the US and they charged me $280 to fix it because I had no insurance on the phone.

XxLammahdxX said:
Yeah definitely in the US and they charged me $280 to fix it because I had no insurance on the phone.
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Which phone number did you use to call?
This? 1 812-920-4185

tiunilohmu said:
Which phone number did you use to call?
This? 1 812-920-4185
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I believe so, I did a request online and they gave me a number

I did see anywhere that I can request online. Did you chat with an agent?

I meant "didn't see"

I will try to call them tomorrow. Thanks for your help.

did you guys get yours fixed? if yes can you help me get mine fixed too.
I bought it from amazon and used it for a week and then I used another brand charger I had to charge it and it was fine until it ran out of charge and turned off now it's stuck on the sony logo screen when I try to turn it on. I tried the 812-920-4185 and it keeps going to voice mail so left a voice mail and emailed them too but I still haven't gotten a reply. the phone was used for only a week or two.

Acho907 said:
did you guys get yours fixed? if yes can you help me get mine fixed too.
I bought it from amazon and used it for a week and then I used another brand charger I had to charge it and it was fine until it ran out of charge and turned off now it's stuck on the sony logo screen when I try to turn it on. I tried the 812-920-4185 and it keeps going to voice mail so left a voice mail and emailed them too but I still haven't gotten a reply. the phone was used for only a week or two.
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do you still have original charger ?
what happens when charge it while off
fully charge it and hold the power button and volume up (or down) same time then release when logo appears, it should open the recovery menu, clear cache x2 and reboot
if still not booting then connect to PC and do a reset repair using companion
using a 3rd party charger should make no difference unless it is faulty
if all else fails return it under warranty
there are plenty of forums that will help you resolve this problem including Sony support forum

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