I have been having this problem for a while and I can't figure out a solution.
When I plug in my kaiser to the computer, everything seems to work fine, however the active sync won't start and won't recognize the device. Also the device won't charge even though it shows the amber ligtht and the screen become brighter when I connect. I have the same problem with my car chargers.
If I use the HTC splitter (USB and Audio) everthing works the way it should be. But if I use a direct cable, bypassing the splitter nothing works. What is in that splitter that makes everything work? About 2 months ago, I didn't need a splitter to have it working. Is it a Rom issue?
Guys I do need help. It just drives me crazy.
Thanks.
Could be a slightly damaged mini usb connection. Have a look at the bottom of your kaiser and see if any pins are moved in the USB ext connector.
Yeah guy, I reported this issue with Kaisers & specifically Tilts 6 months ago. Have a look at your USB port pin on the device. If it is curved or the right side of the pin is slightly lower (Not arrow straight) then you may have sloppily placed your stylus on a soft reset. Sometimes this can be fixed by VERY GENTLY bending it back into shape with the stylus or another semi-rigid & smooth tool, that's if it not to badly jacked up. Because it charges in the home charger I'm about 90% sure that's your issue.
you guys are right. THe usb was slightly bent. Upon reading about the problem, I straighten it back however still the same problem. I am looking into getting a big magnifier to see if I see anything out of order.
In the meantime does anybody know a place in Toronto who is capable to fix this issue? I know a lot of people have problems but I don't want to send the device away.
Hello,
Recently, whenever I plug my HTC Fuse into my laptop, the "Video Out" selection screen will appear on the phone and the display will turn into landscape. Opening/closing the keyboard with or without the USB cable removed will not change it back to portrait .. the only way is to go into settings and change it back, or soft reset the phone.
I also rebooted the PC , and the phone .. the problem still occurs. Any idea why my USB cable is being confused as a TV OUT? It didnt happen all the time with this cable, it is a new problem. It is really frustrating to have teo switch back to portriat after plugging my phone in , every time.
I will try another cable on Monday, I have to fetch my other one from work. Maybe the pins are somehow crossed? It does sync and charge perfectly fine. Also, I am using an older Energy ROM, and I will upgrade soon but dont have the time right now. I am hoping this is just a software issue and not hardware.
Any insight would be greatly appreciated. (I wasn't able to find any threads that discuss this problem in my searching.)
welll ...thanks for all your help guys
Anyway I was able to determine it was just the cable, as another cable worked fine. Did some research which indicates you have to remove a pin from a USB cable in order for the phone to recongize it as a TV out .. so I cleaned all the pins in the USB cable I have, very carefully .. and now it is no longer prompting as a video cable.
Now I am upgrading my rom
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Have you played with your USB settings; debugging, mounting SD card etc?
dionieins said:
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Click to expand...
Click to collapse
I'm pretty sure there's a problem with your USB cable if it's not the drivers. Try using a different cable and check.. Should work!
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Is the water sensitive patch under the battery still white?
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
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Click to collapse
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
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Click to collapse
I've seen long threads of people who reported the same issue: no actual water damage, but a messed up USB port and their warranties being unjustly denied. Try cleaning the contacts in the phone's microUSB port with a coffee filter dabbed in rubbing alcohol, or scratching at them with a thin wire.
I'm currently having USB port issues with my brand new replacement Captivate (phone sometimes randomly thinks it's plugged in when it isn't, thinks it isn't plugged in when it is), haven't had any luck fixing them yet.
If there's no visual residue on the charging port, they cannot rightfully void your warranty. The captivate has 2 LDI's(Liquid Damage Indicators), one on the battery and one on the phone itself, behind the battery. As long as those two are white, and as long as there isn't a bunch of green crap on the charging port, they will replace it.
I work at AT&T, and we deal with this everrrrrrrrry day. 3 big rules with warranty swaps; LDI's need to be white, charging ports need to be intact and not corroded, and there needs to be no physical damage, any scratches or dings that you can feel with a fingernail are considered physical damage. We help people who terlet their phones get warranty exchanges sometimes, nothing an exacto knife and some raw effort can't fix. AT&T is a weak beast, be assertive and they will bend to your will.
In all honesty though, just make the charging port as clean as you can and call in. Ask for a supervisor, tell them it's a documented defect with a recent wave of Captivates, and you won't hang up until they exchange it for you.
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
dionieins said:
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
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Click to collapse
well I cleaned the phone and still is not working, this is a hardware issue definitely
dionieins said:
well I cleaned the phone and still is not working, this is a hardware issue definitely
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Click to collapse
I had that problem with my brand-new second Captivate out of the box. Not going to deal with warranty and bull**** water damage accusations, this is being returned to the retailer first chance I get.
I've had something weird happen as well. I've had my Captivate plugged into my PC using USB Debugging at least 10 - 15 times today. I also clicked "Mount" so I could transfer files that I have backed up.
Now suddenly it stopped working. I have jumped around using every port on my laptop (all 4). I have noticed it's acted weird before.
But now (without anything plugged in at all) the laptop keeps popping up saying USB Device Not Recognized.....even though I'm not trying to plug anything in.
Should I reinstall the Samsung 32 bit drivers? I did uninstall Kies today because I had no use for it. It was annoying to have Kies open every time I plugged in.
I have a captivate lying around which have the same problem, i/e the USB cable works fine for charging but not for PC connectivity.
Since it is a development phone, I just reverted to using adb wireless widget.
Other than that, after reading this thread, it seems to be a common issue.
I got my phone exchanged (again) and no USB or GPS problems this time. I got a grainier-looking screen though...meh can't complain really, since this is the only Captivate I've owned that doesn't have any major/hardware-related problems.
My USB not working ended up being my laptop (not phone). I had to unplug the power supply....shut down for a few minutes.....reboot and it worked. I had tried reinstalling the drivers but it did nothing.
mikegy2002 said:
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
Click to expand...
Click to collapse
I appreciate the advice use some acetone to remove the green stuff but phone is still being difficult when trying to connect to the pc ...be nice if samsung came up with something so there wouldnt be a possibility that water would get in the port
I've had this problem since i got my phone, and i've had it for months now.
Always thought it was drivers.
My last try was with the new AIO captivate tool box app and the drivers their.
For those of you that got replacements how did you go about this.
just go to the store? Or is there a number to call to do it over the phone?
It's just annoying not being able to transfer pictures and such off my phone, hell it worked with my iPhone. I know you can setup wifi file transfers, but if i'm at a friends house it would be nice just to be able to plugin the phone and transfer files too it.
I fixed this problem selling out the phone. Not joke.
BUT, thing is, that the buyer, couple days after the purchase, told me that he fixed this issue by simply restoring the phone to the stock rom through odin 1 click.
Why I didn't try that easy fix? Simply because I thought that the phone was already in the stock rom :S
Lesson learned: always double check if you're in stock rom or not. (obviously you don't need to do this if your purchased the phone brand new!)
It's really weird, a week ago my phone suddenly freezing while I was out, I took the battery off and put it back but it was stucking on AT&T logo scree. I've tried that for few times nothing changed, put it away and the next day tried for few more times and this time came up (also recovery mode and 3 buttons didn't work too).
Everything was look fine but had a problem it was when I plug the USB cable it's just showing the charge status, means couldn't connect the Phone to PC ,I tried with some other cables and PCs, also put hair dryer if possibly water went in but the problem was from the phone.. also when took the USB off the charging status was keep going. first thing I thought it would be the ROM, I had some other ROM in the memory to I flashed to another ROM, but the problem was still there.
tried many times nothing changed, I was almost wanted to grab a new one, till 2 nights ago after a week while it was charging I suddenly noticed that it can connected, I straight away got backups copied to PC and flashed to Stock, now everything looks fine after few days and it works good.
any suggestion on that? is it could be water inside or something?
My ROM was Cognition 2.3 at that time
hope it's not gonna happens again.
I had the same problem and it was a bad USB port any phones made before December '10 have had a lot of problems. Warranty gave me a replacement without question.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
I gotta start work in a few so I'll expand on this later, but long story short, I'm having the same issue that various users are having with the USB port, where it refuses to charge the phone every now and then as well as connect to the computer.
I'll hopefully send it in should I somehow magically have warranty, but that's not exactly what this topic is here for.
For those of you with this similar issue, have you experienced other issues along with it? Jumping in and out of car mode was one I read up on.
I myself have been experiencing a media scanner service wake lock, as well as another that I can't find the culprit for.
I'll also add that I've tried restoring various nandroid backups, reflashing roms, and nothing is helping. I've been getting the same issue regardless the rom which leads me to believe its caused by the hardware issue.
Any input? This is driving me up the wall.
Rockin' a glorious Galaxy Note.
Yep.. Had the same issue....had to take mine to a service center where yhey replaced the usb also they did a special firmware update which supposadly causes the usb to fail.
Had it back now for 2 months and everything is sweet..
Sent from my GT-N7000 using Tapatalk
Its not a rom issue or kernal its strictly hardware issue. My usb port went bad just the way you have described it and I had apps opening and closing all by itself and beeping charging sound etc. I took a plastic fine (tiny) screw driver and pushed the usb pins inside the usb port with some force. I made sure I applied enough force to not damage the port pins but enough to push the pins (strip) straight inside the port. all my problems went away and my phone has been working wife ever since (2 month+).
make sure the plastic cover you use to protect your phone has enough space in the hole which allows the usb cable to connect freely. Mine was small so I had to cut it open. It made my usb cable contact to bent in a way when I used to push it in the phone to charge. I used a new cable and now I have no problems.
My stock rom M8 is answering and making calls in speaker mode all the time. Also, the home screen is allowed to rotate. I've read a bit about some other phones having this issue caused by a bad USB port. Has anyone reported issues like this with the M8? Plug in a USB cable and it's back to normal. The USB cable doesn't even have to be connected to anything on the other end for this to work. Unplug the USB and the screen comes on a couple seconds later with the issues back again. I'm hoping someone can tell me I don't have to replace my USB port to get it fixed.
Phone info:
Stock Sprint rom
Running ART (changed animation scales down to .5)
Only using 10B of 32GB of phone storage and 10.5GB of a 32GB SD
Factory reset the phone and it didn't fix
Using Tasker for managing Ringer profiles and mobile data connection
Chrome installed and updated
All phone updates are updated
Always use HTC charger and charging cord
Phone is babied (It sits in a case on a microfiber cloth on my desk at work )
HELP! My ears can't take anymore of the auto speaker mode.
Schiben said:
My stock rom M8 is answering and making calls in speaker mode all the time. Also, the home screen is allowed to rotate. I've read a bit about some other phones having this issue caused by a bad USB port. Has anyone reported issues like this with the M8? Plug in a USB cable and it's back to normal. The USB cable doesn't even have to be connected to anything on the other end for this to work. Unplug the USB and the screen comes on a couple seconds later with the issues back again. I'm hoping someone can tell me I don't have to replace my USB port to get it fixed.
Phone info:
Stock Sprint rom
Running ART (changed animation scales down to .5)
Only using 10B of 32GB of phone storage and 10.5GB of a 32GB SD
Factory reset the phone and it didn't fix
Using Tasker for managing Ringer profiles and mobile data connection
Chrome installed and updated
All phone updates are updated
HELP! My ears can't take anymore of the auto speaker mode.
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Click to collapse
Just kidding about the USB cable fixing it. I just tried it again and plugging it into USB is not fixing it anymore. BAHHH!
Schiben said:
Just kidding about the USB cable fixing it. I just tried it again and plugging it into USB is not fixing it anymore. BAHHH!
Click to expand...
Click to collapse
It looks like your phone thinks its always on "Car Mode". Some cleaning of the usb connector might be able to fix it.
There is an extra pin in the phone usb connector that detects when its connected to car dock,desktop craddle or in usb host mode.if something is bridging it to the ground pin, this can happen.
bombo_b said:
It looks like your phone thinks its always on "Car Mode". Some cleaning of the usb connector might be able to fix it.
There is an extra pin in the phone usb connector that detects when its connected to car dock,desktop craddle or in usb host mode.if something is bridging it to the ground pin, this can happen.
Click to expand...
Click to collapse
I cleaned it with part of a Q-tip and some glass cleaner, then probed around in there with a needle. Nothing looked dirty. I ran a usb cable in and out a few times to see if it would work something out of the way. I'm leaving it dry out now (just in case it's a little moist) and we'll see what happens.
Schiben said:
I cleaned it with part of a Q-tip and some glass cleaner, then probed around in there with a needle. Nothing looked dirty. I ran a usb cable in and out a few times to see if it would work something out of the way. I'm leaving it dry out now (just in case it's a little moist) and we'll see what happens.
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Click to collapse
Well good luck. At last resort you can always try to fully restore with RUU
bombo_b said:
Well good luck. At last resort you can always try to fully restore with RUU
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Click to collapse
I spoke to HTC and our last resort before sending it in is to re-flash the stock Sprint RUU. Are there instructions on that somewhere? Or, is it better to just root now that it's somewhat busted?
Schiben said:
I spoke to HTC and our last resort before sending it in is to re-flash the stock Sprint RUU. Are there instructions on that somewhere? Or, is it better to just root now that it's somewhat busted?
Click to expand...
Click to collapse
Hit the second link in my sig and read over the section about RUU's. Links to the latest RUU can be found at the bottom of the first post. There is info on the same page as the RUU on how to run it.