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USB not working on my Tilt

Hi all,
Yesterday, Activesync quit working on my Tilt. I figured it was something I did as I had to install a new software on my PC that is an addon to Outlook and thought this had screwed up Activesync. Uninstalled and reinstalled Activesync, but no change. Then realized that when I plug my phone in, I never get the USB connected sound (nor the disconnected, or error sound for that matter). Took a look at the USB ports on my PC and they don't show anything connected when the phone is plugged in. I tried all of the USB ports, and no change. Also used 3 different USB cables, and still no difference.
This morning I pulled out my old Wizard and hooked it up and it immediately was seen and Activesync connected to it. So this is definetly an issue with my Tilt device.
I've done a hardreset on the phone, and even reflashed the current rom (Confused Stu's Mobile Vista v1.3). Still no change. I just put it into the Bootloader screen and it shows Serial (and not USB) when its connected. Tried doing this with the USB cable plugged in when I bring it up in bootloader, and also by unplugging and plugging it in while in the bootloader. Always says serial...
I'm going to put the official AT&T Ship rom on my MicroSD card and try flashing that to see if things change. If not, I'm looking for any other ideas before I call AT&T to do a Warranty exchange. So any and all ideas on this would be appreciated.
BTW: The charging light turns on when the USB cable is plugged in, so I know the cable connection (or part of it) is there. But just can't get my pc to recognize the phone, nor the phone to recognize its plugged in...

Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.

P1Tater said:
Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.
Click to expand...
Click to collapse
Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.
Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).
Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.

mfrazzz said:
Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.
Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).
Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.
Click to expand...
Click to collapse
check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.

P1Tater said:
check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.
Click to expand...
Click to collapse
Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart

mfrazzz said:
Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart
Click to expand...
Click to collapse
Checking one now. Report back in a few.
Edit:
Dadgummit. You would know that the one I chose to tray and extract the .nbh out of had already been done. Just my luck. Anyways, here is a link to the original shipped Cingular rom.
Originally shipped ATT Rom Cingular WWE 1.57
Edit 2:
Ok, I opened the factory rom .exe file and just extracted the .nbh file just as if it were a cooked rom. Hope it helps and Good luck on the return. Here is a link to factory rom .exe I used.
CINGULAR_WWE_1.62.502.0_radio_sign_22.45.88.07_1.27.14.09R2_Ship

mfrazz, if you need anything else, pm me or find me on msn. Good luck.

Just to give an update... I'm one really ticked off AT&T customer right now...
I purchased my Tilt at the end of November and received it in December due to it being backordered (thats really not important). So i've had this phone for 4 months... I've spoke to AT&T and HTC and HTC tech confirmed what I already knew, and thats the USB port on the phone is not working (most likely a bent pin is my guess. I'll be looking at it later under lights and a magnifying glass). Anyway, HTC has me talk to AT&T Warranty. AT&T Warranty proceeds to ask me to take the battery out and look at a small rectangle just above the USB port in the battery compartment. I do and tell her its pink... So now I'm being told my phone is water damaged, so its out of warranty. $400 to replace it (and HTC is telling me about $350 to replace the motherboard since thats what they do for USB issues). Talk about a scam... My phone has never been exposed to water that I know of. The AT&T rep even told me that just having the phone in a bathroom near where you take a shower could be enough to turn this pink and put you out of warranty!!! This is unreal...
So I paid $250 for this Tilt about 4 months ago, not it can't connect to a PC, and thats it. And on top of it, I'm stuck in a 2 year commitment because of this. Yeah, they have my by the balls and they know it.
Guess I'll go see about finding an electronics repair place to see if they can look at the usb port. Loved the phone, but this just sucks and makes me question buying another HTC device (or is this little rectangle an HTC thing or is it an AT&T thing)?
Needless to say, I'm livid over this whole mess, and seriously bummed.

Hi mfrazzz,
if your reason in connecting to USB is only activesync, just use bluetooth It's still a bummer though that you can't connect and charge at the same time on one USB cable.

Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.
So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.

pfcsabre said:
Hi mfrazzz,
if your reason in connecting to USB is only activesync, just use bluetooth It's still a bummer though that you can't connect and charge at the same time on one USB cable.
Click to expand...
Click to collapse
Yep, realized last night that BT was going to be my option for doing ActiveSync (just never think about BT for that purpose). Guess i'll be going out today to pick up a BT adapter for my laptop.
BTW: I did find a place that will repair the USB for $80. I've seen a couple of posts here in XDA-Dev from people that have used them:
http://pocketpctechs.com/main~unit~...lt+full+service+repairs~item~75H00465-00M.htm
I may look at that option if I have further issues with the port. But right now its charging fine.

starmena said:
Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.
So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.
Click to expand...
Click to collapse
Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.

P1Tater said:
Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.
Click to expand...
Click to collapse
Yeah. I'm not good with microelectronics (so my replacing it, isn't going to happen. I'd gladly pay $80 for someone more capable than me... ) I've been messing around with the pins some and still can't get it to connect. I've about given up on getting this working (without sending it in for repair) and am looking to order a BT adapter today from NewEgg:
http://www.newegg.com/Product/Product.aspx?Item=N82E16833242001
There are cheaper ones, but I want small so I can just leave it on my laptop...
One possible work around is I've contacted the AT&T rep for my company and she is looking to see if she can work around the system and get me a replacement. I just moved into a new position at work, and I'm supporting customers using mobile phone to connect to some of our products. I'm hoping there is some extra pull with that to circumnavigate the system... Don't have my hopes up, but if she can pull some strings, I may come up with a refurbished phone at least.

[SOLVED] USB Sync/charge cable confused by phone with a TV OUT??

Hello,
Recently, whenever I plug my HTC Fuse into my laptop, the "Video Out" selection screen will appear on the phone and the display will turn into landscape. Opening/closing the keyboard with or without the USB cable removed will not change it back to portrait .. the only way is to go into settings and change it back, or soft reset the phone.
I also rebooted the PC , and the phone .. the problem still occurs. Any idea why my USB cable is being confused as a TV OUT? It didnt happen all the time with this cable, it is a new problem. It is really frustrating to have teo switch back to portriat after plugging my phone in , every time.
I will try another cable on Monday, I have to fetch my other one from work. Maybe the pins are somehow crossed? It does sync and charge perfectly fine. Also, I am using an older Energy ROM, and I will upgrade soon but dont have the time right now. I am hoping this is just a software issue and not hardware.
Any insight would be greatly appreciated. (I wasn't able to find any threads that discuss this problem in my searching.)

welll ...thanks for all your help guys
Anyway I was able to determine it was just the cable, as another cable worked fine. Did some research which indicates you have to remove a pin from a USB cable in order for the phone to recongize it as a TV out .. so I cleaned all the pins in the USB cable I have, very carefully .. and now it is no longer prompting as a video cable.
Now I am upgrading my rom

[Q] usb not working on SGS Captivate, just for charging

Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P

Have you played with your USB settings; debugging, mounting SD card etc?

dionieins said:
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Click to expand...
Click to collapse
I'm pretty sure there's a problem with your USB cable if it's not the drivers. Try using a different cable and check.. Should work!

I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome

Is the water sensitive patch under the battery still white?

rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.

rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
I've seen long threads of people who reported the same issue: no actual water damage, but a messed up USB port and their warranties being unjustly denied. Try cleaning the contacts in the phone's microUSB port with a coffee filter dabbed in rubbing alcohol, or scratching at them with a thin wire.
I'm currently having USB port issues with my brand new replacement Captivate (phone sometimes randomly thinks it's plugged in when it isn't, thinks it isn't plugged in when it is), haven't had any luck fixing them yet.

If there's no visual residue on the charging port, they cannot rightfully void your warranty. The captivate has 2 LDI's(Liquid Damage Indicators), one on the battery and one on the phone itself, behind the battery. As long as those two are white, and as long as there isn't a bunch of green crap on the charging port, they will replace it.
I work at AT&T, and we deal with this everrrrrrrrry day. 3 big rules with warranty swaps; LDI's need to be white, charging ports need to be intact and not corroded, and there needs to be no physical damage, any scratches or dings that you can feel with a fingernail are considered physical damage. We help people who terlet their phones get warranty exchanges sometimes, nothing an exacto knife and some raw effort can't fix. AT&T is a weak beast, be assertive and they will bend to your will.
In all honesty though, just make the charging port as clean as you can and call in. Ask for a supervisor, tell them it's a documented defect with a recent wave of Captivates, and you won't hang up until they exchange it for you.

well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean

dionieins said:
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
Click to expand...
Click to collapse
well I cleaned the phone and still is not working, this is a hardware issue definitely

dionieins said:
well I cleaned the phone and still is not working, this is a hardware issue definitely
Click to expand...
Click to collapse
I had that problem with my brand-new second Captivate out of the box. Not going to deal with warranty and bull**** water damage accusations, this is being returned to the retailer first chance I get.

I've had something weird happen as well. I've had my Captivate plugged into my PC using USB Debugging at least 10 - 15 times today. I also clicked "Mount" so I could transfer files that I have backed up.
Now suddenly it stopped working. I have jumped around using every port on my laptop (all 4). I have noticed it's acted weird before.
But now (without anything plugged in at all) the laptop keeps popping up saying USB Device Not Recognized.....even though I'm not trying to plug anything in.
Should I reinstall the Samsung 32 bit drivers? I did uninstall Kies today because I had no use for it. It was annoying to have Kies open every time I plugged in.

I have a captivate lying around which have the same problem, i/e the USB cable works fine for charging but not for PC connectivity.
Since it is a development phone, I just reverted to using adb wireless widget.
Other than that, after reading this thread, it seems to be a common issue.

I got my phone exchanged (again) and no USB or GPS problems this time. I got a grainier-looking screen though...meh can't complain really, since this is the only Captivate I've owned that doesn't have any major/hardware-related problems.

My USB not working ended up being my laptop (not phone). I had to unplug the power supply....shut down for a few minutes.....reboot and it worked. I had tried reinstalling the drivers but it did nothing.

mikegy2002 said:
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
Click to expand...
Click to collapse
I appreciate the advice use some acetone to remove the green stuff but phone is still being difficult when trying to connect to the pc ...be nice if samsung came up with something so there wouldnt be a possibility that water would get in the port

I've had this problem since i got my phone, and i've had it for months now.
Always thought it was drivers.
My last try was with the new AIO captivate tool box app and the drivers their.
For those of you that got replacements how did you go about this.
just go to the store? Or is there a number to call to do it over the phone?
It's just annoying not being able to transfer pictures and such off my phone, hell it worked with my iPhone. I know you can setup wifi file transfers, but if i'm at a friends house it would be nice just to be able to plugin the phone and transfer files too it.

I fixed this problem selling out the phone. Not joke.
BUT, thing is, that the buyer, couple days after the purchase, told me that he fixed this issue by simply restoring the phone to the stock rom through odin 1 click.
Why I didn't try that easy fix? Simply because I thought that the phone was already in the stock rom :S
Lesson learned: always double check if you're in stock rom or not. (obviously you don't need to do this if your purchased the phone brand new!)

It's really weird, a week ago my phone suddenly freezing while I was out, I took the battery off and put it back but it was stucking on AT&T logo scree. I've tried that for few times nothing changed, put it away and the next day tried for few more times and this time came up (also recovery mode and 3 buttons didn't work too).
Everything was look fine but had a problem it was when I plug the USB cable it's just showing the charge status, means couldn't connect the Phone to PC ,I tried with some other cables and PCs, also put hair dryer if possibly water went in but the problem was from the phone.. also when took the USB off the charging status was keep going. first thing I thought it would be the ROM, I had some other ROM in the memory to I flashed to another ROM, but the problem was still there.
tried many times nothing changed, I was almost wanted to grab a new one, till 2 nights ago after a week while it was charging I suddenly noticed that it can connected, I straight away got backups copied to PC and flashed to Stock, now everything looks fine after few days and it works good.
any suggestion on that? is it could be water inside or something?
My ROM was Cognition 2.3 at that time
hope it's not gonna happens again.

I had the same problem and it was a bad USB port any phones made before December '10 have had a lot of problems. Warranty gave me a replacement without question.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

For those with USB problems, do you have any other issues?

I gotta start work in a few so I'll expand on this later, but long story short, I'm having the same issue that various users are having with the USB port, where it refuses to charge the phone every now and then as well as connect to the computer.
I'll hopefully send it in should I somehow magically have warranty, but that's not exactly what this topic is here for.
For those of you with this similar issue, have you experienced other issues along with it? Jumping in and out of car mode was one I read up on.
I myself have been experiencing a media scanner service wake lock, as well as another that I can't find the culprit for.
I'll also add that I've tried restoring various nandroid backups, reflashing roms, and nothing is helping. I've been getting the same issue regardless the rom which leads me to believe its caused by the hardware issue.
Any input? This is driving me up the wall.
Rockin' a glorious Galaxy Note.

Yep.. Had the same issue....had to take mine to a service center where yhey replaced the usb also they did a special firmware update which supposadly causes the usb to fail.
Had it back now for 2 months and everything is sweet..
Sent from my GT-N7000 using Tapatalk

Its not a rom issue or kernal its strictly hardware issue. My usb port went bad just the way you have described it and I had apps opening and closing all by itself and beeping charging sound etc. I took a plastic fine (tiny) screw driver and pushed the usb pins inside the usb port with some force. I made sure I applied enough force to not damage the port pins but enough to push the pins (strip) straight inside the port. all my problems went away and my phone has been working wife ever since (2 month+).
make sure the plastic cover you use to protect your phone has enough space in the hole which allows the usb cable to connect freely. Mine was small so I had to cut it open. It made my usb cable contact to bent in a way when I used to push it in the phone to charge. I used a new cable and now I have no problems.

[Q] usb host mode error

I've searched and tried everything.. can't get my phone out of. Host mode... Some times it randomly works but then goes back.. I've wiped tried New rims.. nothing seems to work..
I can't put it back to stock if ish doesn't work either do I doubt they will cover the warranty..
Help? <3

Computer? USB Cable? USB Port? Drivers?

It detects everything in fastboot.. all drivers are installed.. it was working before a nd randomly dif this.

As I menioned in other threads I'm convinced that is either dirt or rust in the charge port. My HD2 died that way.and it was well documented that the problem was the charge port.
You can try a tookpick in the port to try to get dirt out but if it's rust I don't know...
I tried the toothick on mine and got some crap out, I also tried contact cleaner and didn't help either. My error is solid not random like yours I can only charge on wall charger.
I looked into the port with a magnifier and I can see some discoloration in one of the contacts but I don't want to try anything more radical at this moment because I cannot afford to be without phone.
Once I get past these couple of months I'll try to replace the charging port (fingers crossed it'll last that long...)

This is what I'm talking about...
The pics are not great but you can see the blueish spot there on the second to the left contact.

I'll try to clean the port later and report back

woofed said:
I'll try to clean the port later and report back
Click to expand...
Click to collapse
Go to the car mode app>settings and disable all the auto detect options. This has known to help others with the same problem
Sent from my iPod touch using Tapatalk

Don't have car app