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Want Warranty Replacement Droid 3

So my girl's droid 3 has been acting up and want to try and get a replacement but she spilled cooking oil on screen and has a dark spot on LCD which happened early March. That did not effect the performance at all but lately its been going nuts. My question is can I get a replacement and not be charged for the the LCD problem even though it didn't effect the performance? Just want to know if anybody here has had the same incident or something similar or even your input would be nice. Thanks In Advance
Sent from my Paranoid JellyBeen Nexus using XDA Premium App

How dark is the spot you are talking about? Are the performance issues now related to the screen response? Because it kind of sounds like now there are issues with the screen because of the oil incident.. ;]
I had to warranty my D2G awhile back. I declared a few somewhat major cosmetic problems to them as I was a jeweler at the time and had probably damaged it in some way during the course of my work. The problem with my phone had ended up being hardware related and had nothing to do with the damage and so my phone was replaced.

Here's pics of the screen and the problems happened months after the oil spill
Sent from my Galaxy Nexus using XDA Premium App

But no the problem is that is gets hot and randomly reboots all day everyday the screen works perfectly except for the dark spot on screen
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Here's pics of the screen and the problems happened months after the oil spill
Sent from my Galaxy Nexus using XDA Premium App

make the background pure black, avoid putting light apps where the dark spot is, and then i would bring it in lol
maybe turn the brightness down a bit also

Well if I turn the light down its too dark and can't see anything where the dark spot is at. But that's not the problem I want to know can i get a replacement to fix the over heating problem and the random reboots that happens frequently. I have no problem with the dark spot on screen
Sent from my Galaxy Nexus using XDA Premium App

williep said:
Well if I turn the light down its too dark and can't see anything where the dark spot is at. But that's not the problem I want to know can i get a replacement to fix the over heating problem and the random reboots that happens frequently. I have no problem with the dark spot on screen
Sent from my Galaxy Nexus using XDA Premium App
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Well if you bring it in and tell them about the spill, they will probably tell you the overheating & rebooting is from that and im pretty sure spills are not covered by the 1 year warranty. And the spill would void the warranty im pretty sure also.
If you have insurance they will replace it though.

You could always go to the store and see if the rep will let you exchange it. You might get a nice one. It's unlikely but withholding info I think is fraud.
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MrObvious said:
You could always go to the store and see if the rep will let you exchange it. You might get a nice one. It's unlikely but withholding info I think is fraud.
Sent from my xt862 using xda app-developers app
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True thanks for the idea my girl just won't stop bugging me about it because I sent in my lg revolution about a week ago and got the nexus so she wanted to get a replacement d3 or something else
Sent from my Galaxy Nexus using XDA Premium App

williep said:
True thanks for the idea my girl just won't stop bugging me about it because I sent in my lg revolution about a week ago and got the nexus so she wanted to get a replacement d3 or something else
Sent from my Galaxy Nexus using XDA Premium App
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Looks like that dark spot is over the cpu... I'd try saying the dark spot was caused by the heating issue and maybe not mention the cooking oil...

^^^^^^^
I second that. Tell them that one day the phone got really hot in her pocket and then this screen dark spot appeared. She had been dealing with it 'til now, but she's finally sick of it since these new issues arose.

I could also try that to just don't want to send the phone in and they open it and see oil inside and they charge me for a whole new device even though it happened months ago. Does anybody know where the water censors are or the only one is in back of phone?
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williep said:
I could also try that to just don't want to send the phone in and they open it and see oil inside and they charge me for a whole new device even though it happened months ago. Does anybody know where the water censors are or the only one is in back of phone?
Sent from my Galaxy Nexus using XDA Premium App
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Just go in and they should replace it their if they have any in stock. Or they might offer you a different device.
It doesnt matter if it happened months ago, technically this would VOID your warranty. Like said above your best chance is to bring it in and say the it kept overheating in your pocket since a few months back and started noticing that dark spot.. If they did check the water sensors and they WERE TRIPPED then they wouldnt replace it, because that would void your warranty.

Screen flexes and creeks... wth?

Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
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If it bothers you return it....I don't have that issue but my screen has a spot on the glass where the coating seems to be worn off. Only visible when in bright light. If you can live with it keep, it if not return it.

spitfire2425 said:
Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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Yeah, I have that problem, and I've seen a few others with that problem as well. Doesn't effect it at all IMO, but it does bring down that "quality feel" a bit. Especially when you "tap" in the center of the screen where it is "bowed", feels/sounds a bit hollow. I think there are some things you can do to fix it. One of such fixes that I had read included the use of super glue. Seems a bit much, I'd suggest using that warranty or hit up ASUS for a replacement. Maybe send it in so they can fix it professionally. I mean, if THEY can't fix it correctly, then it needs to be replaced. I'm waiting until the last week of my warranty, then trading it for a new one. Hopefully it won't be a refurb

I'll call them tomorrow and see what they say.
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Aaand it's broken

Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
Sent from my HT****CONE using xda developers app

Someone maybe got a hold of your phone and dropped it then put it back?
Sent from my Evo 3D CDMA using xda app-developers app

Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
Sent from my HTCONE using xda app-developers app

Wouldn't want to shake your hand sounds like you have a mean death grip
Sent from my HTCONE

I hope you have insurance.
Sent from my HTC ONE using xda app-developers app

If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.

Pics or it didnt happen...
Sent from my T.A.R.D.I.S

I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
Sent from my HTCONE using xda app-developers app

gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
Sent from my HTCONE using xda app-developers app
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Lmao.... But teacher... My cow ate it!
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motoelliot said:
Pics or it didnt happen...
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When I get to work tomorrow I will post
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There is the defect, and this is turning into quite the process to have replaced
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P

D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
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I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app
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That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.

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eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
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It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
Sent from my HTCONE using xda app-developers app
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From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?

I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?

I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.

felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
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this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC

moisture on screen

Hi guys, i got a nexus 7 around september last year..everything was great until i started getting ghost touches here and there...the tablet would start acting on it's own, swiping around home screens, randomly opening apps and stuff.. so i rang up Asus and ask for a replacement unit...the new unit seems to be fine but yesterday there ghost touches were back again.. then i noticed that the moisture on the screen is actually the one causing the random touches... i downloaded multitouch test from the play store, and put a few small drops of water on a certain part of the screen, and the app actually detects touches on that part of the screen... i think somehow the drops of water are putting pressure on the screen and causing the screen to detect the pressure as touches? is this a manufacture flaw by Asus? it's really bugging me and i hope I'm not the only one experiencing this...
Sent from my Nexus 7 using xda app-developers app

Its not pressure, nor is it a defect. It happens on all capacitive screens like the N7. What is water? It's is a great conductor. Your fingers do the same thing.
Sent from my Nexus 7 using xda premium

graydiggy said:
Its not pressure, nor is it a defect. It happens on all capacitive screens like the N7. What is water? It's is a great conductor. Your fingers do the same thing.
Sent from my Nexus 7 using xda premium
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why isn't the gnex affected?
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ace-user said:
why isn't the gnex affected?
Sent from my Nexus 7 using xda app-developers app
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May due to a better digitizer on the gnex as the Nexus 7 came with a lower cost.
In digitizer there is something like a noise management system and seem like the higher cost products has a better management for example I has never has a problem with a moisture on the iPad screen but I do has with my N7.

why always me said:
May due to a better digitizer on the gnex as the Nexus 7 came with a lower cost.
In digitizer there is something like a noise management system and seem like the higher cost products has a better management for example I has never has a problem with a moisture on the iPad screen but I do has with my N7.
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Click to collapse
the weird thing is that ever time i won't face this problem for the first few months..but once i encountered it the first time, i keep getting the ghost touches almost everyday...seems like the digitizer is getting worst day by day...
Sent from my Nexus 7 using xda app-developers app

graydiggy said:
Its not pressure, nor is it a defect. It happens on all capacitive screens like the N7. What is water? It's is a great conductor. Your fingers do the same thing.
Sent from my Nexus 7 using xda premium
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Pure water is a horrid conductor.

veeman said:
Pure water is a horrid conductor.
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Distilled water is a bad conductor. But tap water and non-distilled bottled water are great conductors.
Sent from my Nexus 7 using xda premium

graydiggy said:
Distilled water is a bad conductor. But tap water and non-distilled bottled water are great conductors.
Sent from my Nexus 7 using xda premium
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Yes, I know this. It's not the water itself that is conductive, it's the minerals and stuff in the water.

i may be missing something here......dont put water on your nexus?

chismay said:
i may be missing something here......dont put water on your nexus?
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Putting drops of water on the screen won't hurt the unit. Well... As long as you don't let it into the bezel.
Sent from my SPH-D710 using xda premium

glad to know that I'm not the only one having ghost touches..
Sent from my Nexus 7 using xda app-developers app

is there any fix for this? cause everytime i come out from an air-conditioned room, my n7 will start to have ghost touches due to the moisture..it's kinda bugging me a lot..
Sent from my Nexus 7 using xda app-developers app

Try replacing the screen. That is about all you can do.
Sent from my SPH-D710 using xda premium

Stop using it in the tub....steam becomes water.
Sent from my cell phone telephone....

Noise management has an important software/microcode component. I do not see the N7 as being low quality but input and signal management are far from optimal - IMHO.
Sent from my Nexus 7 using XDA Premium HD app

kj2112 said:
Stop using it in the tub....steam becomes water.
Sent from my cell phone telephone....
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Steam is water... It is water vapor.
Sent from my Nexus 7 using xda premium

this is actually my second unit..i send to Asus for a replacement unit like 2 or 3 months ago because of the same problem..everything was fine with the new unit until now..Asus really need to work on their quality control..
Sent from my Nexus 7 using xda app-developers app

It's a conspiracy. The NSA is remote-controlling your Nexus devices.
Be warned, and be careful.

How did you get asus to give you a new unit? I still can't get them to remove a scratch on the screen.
Sent from my Nexus 7 using Tapatalk HD

ace-user said:
this is actually my second unit..i send to Asus for a replacement unit like 2 or 3 months ago because of the same problem..everything was fine with the new unit until now..Asus really need to work on their quality control..
Sent from my Nexus 7 using xda app-developers app
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I'm admittedly not fully convinced it's not an environmental problem on your end. It gets pretty humid over here, but moving in and out of climate-controlled conditions has yet to cause moisture to appear on my screen. Are you sure you don't have any dust/grit etc. on your screen? That can help water coalesce/probably improves conductivity of any moisture that does appear.
nicetaco said:
How did you get asus to give you a new unit? I still can't get them to remove a scratch on the screen.
Sent from my Nexus 7 using Tapatalk HD
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Unless you documented that the scratch was there as soon as it came out of the box, I can't see any customer service department making it easy to exchange a device for a scratch (because no offense, but it's almost always the user's fault, so they're going ot be pretty skeptical no matter what you say).

Camera Blurry In Dark

I was at an old asylum last night on a flashlight tour and trying to take photos in the dark.
My photos came out unfocused and terrible compared to iPhone and Galaxy users when attempting the exact same shot.
Any ideas? Do I have a bad censon? I was using stock firmware as I just completed the htcdev unlock yesterday before I left for the asylum.
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Update. I put bad boys ROM on the device and photo's look a bit better. It's hit or miss...some look great...some are terrible. Any ideas? Rather than marching to my local sprint store and having them send it away and fixed?
Sent from my HTCONE using xda app-developers app

If it's still new, I would get it exchanged. The camera on the one has major issues, and it looks like you might have a bad camera module.

Two months old. So I can't just exchange it anymore.
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Sucks dude. Then the big question is can you live with it? I would try and send it in for warranty. If you don't try and address it now, it's just going to piss you off more and more as time goes on. My opinion anyway.

True. I'll search for a guide to get it back to full stock so it doesn't say tampered.
I love this phone and I don't want to just give up on it. Done some Google searching and this seems to be a problem that's all too common.
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Welcome to the HTC One.
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My camera is purple on low light pics I tried different rims and still the same...
---------- Post added at 12:45 PM ---------- Previous post was at 12:30 PM ----------
Roms*

flomexico said:
Welcome to the HTC One.
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Click to collapse
Pretty much sums it up.
Ultrapixel is a gd gimmick. Your camera is actually better than a lot of people's.

Blurry photos in dark are because it can't see well enough to focus and if the shutter is slowing down to allow more light in, it'll blur due to movement - even from your hands shaking
Sent from my HTCONE using xda app-developers app

So, I flashed a 5.5 rom and my camera was working GREAT. The flash went off the instant BEFORE the camera tried to focus and boom...no more blurry photo's.
HOWEVER, this morning (after the phone was charged 100% overnight) I was sending a text.... the phone gave off a MASSIVE vibration and then went dead. I mean dead. Completely unresponsive. Won't turn on. The LED light won't even flash when plugged in.
Traveling to PA to see if it can be "repaired".
We shall see how this goes.

Its a hardware issue/Defect. I just got mine replaced for free and purchased it in June. My new camera purple haze is gone. Unfortunately sprint sent me a effed phone with an inverted power button and no vibration. Now I got to wait another week or so for another refurb.