Samsung ativ s pink screen - Windows Phone 8 Q&A, Help & Troubleshooting

Hello guys. I have a problem, earlier im just downloading facebook app for wp8 and suddenly my ativ s goes blank screen and then becomes pink. Dont know what to do. Pls. Help me ?

Have you tried rebooting the phone? Press and hold the Power button for ~15 seconds if the power-off option doesn't appear as normal after ~4 seconds, or just pull the battery.

Yes sir, iv already tried pulling out the battery but to no avail. Still pink screen on my ativ s

Does it go through any of the normal bootup screens before turning pink like that? If not, it's almost certainly a hardware issue, though I would suggest trying a hard reset before sending it in for repair.

When doing soft reset, there is no blue windows start up screen. A blurred pink screen den after few seconds becomes full pink screen., its quite abnormal coz i have 2 facebook app downloaded, the first one is the official fb app from microsoft and the other one is facebook beta which i thought have significant updates. Then afterwhich i check both, there's no significant changes, so i decided to uninstall the beta one, then after few seconds, it just become pink screen.. 😢

This sounds like a hardware failure and is not related to any app updates or removals (that was just a coincidence). I don't know what the screen technology is on the ativ but if it is OLED and the red/blue are stuck on, you will see "pink" (actually magenta).

Like pretty much all Samsung phones, the ATIV S does use AMOLED. I'm guessing it's a hardware issue indeed. Given the way the OS works, it is essentially impossible that the app installations could have caused a problem like this.

Thanks guys for your concern

Related

Screen issue-"Burnt in" image on gray backround

Hello people,
I rarely see a burnt in (like old crt screens) image on the bottom of the screen.
For example when I change the volume, the softkey labels of the today screen are still visible, along with a white line. Most times it is normal so I don't worry very much but I'm wondering if someone else has the same issue.
I've tried many versions of hardspl (because they seem to be connected with some screen issues) but the problem still exists.
Hi i have the exact same issue, i put a post up a month ago not had any response on it. I have a MDA compact IV, not updated any ROM or HARDSPL yet. I was tempted to update to see if the problem could be rectified.
Have you update to a cooked rom? I might send mine back to have it fixed if its a screen issue.
Mine only holds the "burnt in image" along the right of the screen from top right corner to bottom right corner around 3cm in.
Also i have noticed the "Burnt in image" seems to get stronger when the device heats up. If i use GPS or 3G, this seems to affect the screen.
My background is black which makes it really noticable, i think if i stick with the orginal t-mobile white background it's probably not that noticable.
mmm
Perhaps the units you bought where like demo units. Those units that are displayed all day long turned for people to look at them. I have read in another forum that perhaps that distortion is caused by extreme temperatures, cold or heat.
well i'm still trying to figure out what is causing it, as I notice it only once in maybe a week. Maybe temperature is the most probable cause. For me I notice the defect only in gray background (e.g. when changing volume or launching opera).
My unit was from the first batch from expansys (origin htc asia)
It's possible your handsets have screens which are somehow susceptible to heat damage from inside the phone. This would be no fault of your own, but a manufacturing defect.
I'd suggest returning the phone to the retailer, HTC or the operator depending on your situation.
However, if you're using the phone in extreme conditions, ie low temperatures, you may very well find the LCD slow to refresh or have some level of image retention.
Let us know the outcome
i also have a ripple effect when pressing, but its more apparent with black. its also a first gen model, so i think ima make a phone call to htc. maybe a can get a new device.
for the burn in, try this:
1. Go to power settings, deselect automatic backlight management.
2. Pull up backlight level to maximum.
3. Reselect automatic.
You should be ok!
If not, faulty device!
tnyynt said:
for the burn in, try this:
1. Go to power settings, deselect automatic backlight management.
2. Pull up backlight level to maximum.
3. Reselect automatic.
You should be ok!
If not, faulty device!
Click to expand...
Click to collapse
Ok I will try this although I can't see how the backlight can affect the screen. In order to repair it with warranty I would have to send it to expansys uk (because it is not a European device) and I bet it would take long
Have you tried removing the battery for a while - some lcd screens can get the memory effect, and cutting power for long enough normally cures it.
My phone actually holds the previous menu under the current menu.
Example i'm on the home screen, goto messages and send a text using the qwerty keyboard. Back to the home screen, i can see a very faint image of the qwerty keyboard under the Programs hotkey.
When the PIN lock comes on the bottom right is "MENU", i can see a faint "programs" letters icon underneath it.
I will try and leave the battery out for a few hours, if not a call to t-mobile!
ok, i have the same "problem". even after a soft-reset the words CommManager
and Programs are still slightly visible in the boot screen.
but: as mentioned above, turning the device off for a couple of minutes cures
this, and the screen is dark as hell again!
really seems to be some kind of memory effect!
regards,
markus
Left the battery out for a few hours, made no difference. I guess is not a software problem.
will be giving t-mobile a call tomorrow!
:-(
I guess every htc device must have a flaw...
when it does it again I will try to take a photo of it and post it here
Hi same problem here.... See my post below..
http://forum.xda-developers.com/showthread.php?t=417629
I thought it was due to Spb Shell but no, now i'm happy i'm not alone..
But what solution for this??
I'm not worried about the burn in looks.. My worry is whether this behavior of the screen will progressively damge the screen???
I have been using the Diamond at full backlight.. Last few days i've put it down to minimum, but the problem persists!!!
ok, I think it happens when it overheats.
So that is why it is caused when charging.
wtf?
No its not due to overheating, coz LCD screen are supposed to tolerate temperatures upto 80degree C... Dont know if its related to electro magnetic radiation, may be looks like it's more after i use the network...
Hi another mate has this problem Andrew...
http://forum.xda-developers.com/showthread.php?p=2684406&posted=1#post2684406
Hi,
i sent my phone back to T-Mobile hoping they will fix this issue with the screen. Just received the phone and it looks like they have done nothing On the job sheet all it says is "Software updated"? The problem is still there!
I dont think there is a fix as such, it looks like this is the cause
http://www.practical-home-theater-guide.com/image-sticking.html
I'll try if i can get a completely white background and leave the screen on for a while at the brighest setting, if this will erase the screen issue?
the problem appears more often now on my device....
It does not have to do with heat afterall.
Why would the image "stick" when the phone is off? I mean that many times I see the symptoms right after I switch the phone on.
Do we have any screen experts in the forum?
viperone88 said:
Hi,
i sent my phone back to T-Mobile hoping they will fix this issue with the screen. Just received the phone and it looks like they have done nothing On the job sheet all it says is "Software updated"? The problem is still there!
I dont think there is a fix as such, it looks like this is the cause
http://www.practical-home-theater-guide.com/image-sticking.html
I'll try if i can get a completely white background and leave the screen on for a while at the brighest setting, if this will erase the screen issue?
Click to expand...
Click to collapse
After calling up T-Mobile and made a complaint saying nothing had been done by the repair centre, they gave up and agreed to give me a handset replacement. Received the handset today, looks like a refurbed one? Anyway my problem is now fixed. Left the phone on a while and it got pretty hot, no ghosting on the screen
The restore was a pain, Wifi didn;t work, the HSDPA didn;t work. But after a few hours messing around it's all up and running so far.

something weird happens when my phone attenuates its screen [Please read]

Hi i saw a couple of days ago that my N1 do something odd when turning the screen to sleep mode, sometimes (not always) some thick and soft colored lines (light green or light red) appear and dissappear VERY quickly in the bottom of the screen... is this a normal behavior? Whut should i check to see if my screen is going to fail?
my screen works perfectly but... i really dont like this behavior
I have seen that too a few times; just don't give it too much importance.
Hey Fran!
I see you are latin american just like me!
If you like, you can ask for me messenger so we can chat about cellphones
Dude, im a little paranoic, does this happens very often to you?
have anyone faced this trouble too?
I just noticed this same thing last night. it happens maybe once every 6 times you turn off the screen. it happens on the bottom part of the screen.
however one observation, this does NOT happen if you are viewing the lock screen and then turn off the screen. it only happens when viewing the homescreen, or web browser, etc.
so because of this fact, it doesn't happen all the time, nor on every screen, so that tells me it might be some type of software glitch or power glitch. I don't think this means our screens are failing.
this is a VERY difficult issue to notice.
Thanks for answering Roger!
Im a little bit uncomfortable with this issue because it makes me think that my phone's screen will stop working any time... i may say that i have noticed that this is happening more often now than before...
I hope im just being paranoic about this!!

Did your screen turn purple?

Hey guys
I have my note for around 3 weeks now. I experience the purple screen twice.
so basically out of no where, the screen will turn really purple like. but the problem is fixed after i restart the phone.
not super concern about it, but just want to know if this is a bad sign that the phone will die on me?
thanks!
Ive had this experience on my Galaxy S1 and S2 I get a quick flash of either green or red color then everything is back to normal.. happend once or twice on my Galaxy S1 for owning it for a year and maybe more than 3 times on the S2 for 3 months.
It's a software bug, and i guess it'll get patched sooner or later by Samsung, but no i do not have any problems with the screen.
I've had it once Was more blueish tho. Just turned the screen off and on again (IT Crowd ) and it worked just fine after (I freaked out at the time tho).
Only once. Screen turned blueish upon waking up of device.
Yes, it happened to me too. Turned blueish when turned on but returned to original when hitting the power button. Thank god it's a software bug rather than hardware.

[Q] Pixel Stuck or Dead

Hi All,
Actually I bought a new Note-GTN7000 but later after four day's I've noticed that there is a tiny green dot appearing on the not exactly but middle of the OLED. It is not a dead pixel as it appears on a dark background only like when we go to the settings menu(Dark Background) & it disappears when I switch of my handset.
Could be a pixel stuck.
Q!: Is there a way to take it off.
Q2: Tried different apps like JscreenFix and pixel fixer for about an hour or two continuously but didn't work out.
Any other possible way from any body???
Please help.
I once had a stuck pixel on tytn 2 and this is what I did:
Hold your finger or "closed" pen on a pixel(so you'll know where it is)
Turn off your screen
Press the spot on the screen very hard
Turn on the screen
This procedure helped me to "unstuck" the pixel. I cant guarantee that it will work om amoled but I think it is worth to try
Sent from my GT-N7000 using XDA
Pushing the spot hard and Switching the display on, Heating up the screen works for LCD Screens. Not LED.
Don't try these silly steps posted everywhere, You might end up permanently damaging your screen.
The only solution to this is, Stop looking at it. I have a stuck pixel on lower left corner as well. They don't spread nor hurt anything. In fact its so tiny that You wont notice it until you continuously focus your eyes on it. In a couple of days you will forget that It's their.
For LCD Monitors back in the days - Samsung only replaced Monitors with new ones if "only" they had Five or more dead pixels. If you have one , or two you're stuck with that for good. #yearsago

The Hardest Problem: Home screen glitch-only

Hey guys!
So I'll put a video of my cellphone and how the problem looks like right below.
Last week I installed a few apps from Play Store for studying and after a while the phone screen started to behave with a glitch: It started to flash some vertical lines and sometimes parts of the screen are placed in other places. If I touch the screen where an icon used to be but due to the glitch it is in another place of the screen the app opens normally. Like this glitch is more about an illusion. Sometimes the whole screen can go black or white and then it turns off. Sometimes the colour scheme is inverted. (In the video you can see itbetter)
When I try to turn on the screen again by pushing the Power Button the screen can blink quickly so I can't unlock it.
I saw a lot of things on internet but actually nothing really helped me. I suspected that it was a kind of virus but I changed the ROM 3 times (flashing Android 6.0 Marshmallow, Android 5.0 Lollipop and Android 4.4 KitKat) and the problem still haunts me. When I'm setting the cellphone up the screen is OK and everytime I can open an app this glitch stops. (As you can see in the video) But when I go to the home screen this glitch starts immediatly.
I've heard that it has to do with the battery or it is a hardware problem. But I don't know why this problem only happens in the home screen. On fastboot screen the screen is OK too.
I'm trying this forum really hoping that someone appears with the solution. Thank you so much!
P.S.: If the embeded video isn't working, please, paste this link: https://www.youtube.com/watch?v=yMHhhL1JHj4

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