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warrenty question

so i bought my tilt like 2 months ago..today at the gym..i dropped it..and cracked the screen..now the screen is completly white with a big ol' crack going through it...
my first question is..what kinda warrenty does att have/ what can i do to get this replaced?
number 2...i have a custom rom....but since i cant actually see anything on the screen..how do i go about flashing the original back so my warrenty isnt void? if i just flash it regularly would that work..and leave it on the phone without setting it up or anything??
thanks in advance

Broken Screen is "Physical Damage" & as such not covered by the Mfg's warranty.
Your choices are send it to a center for repair, buy a new device, or buy the LCD & digitizer & install it yourself.

If HTC repair finds the damage is your fault they charge $28 to fix anything not there fault. When you send it to them they ask for credit card number for this . I just had to send my phone back and this is what happened

Actually HTC will charge way more than $28 for things not covered by warranty (like "physical damage"). I spoke with a HTC repair person on the phone the other day and she told me that the average bill for repairs on the kaiser was $140 or so.

[Q] Is my AMOLED screen defective? will samsung replace it?

Last friday, my phone started to have a pink tint near the bottom of the screen. Since then, this pink has spread across half the screen. I still have about 1 month on my manufacturers warranty, however, a few months ago i replaced my screen with an OEM one i found on ebay.
I did a bit of research and i found out AMOLED screens at one point had a pink screen defect on certain phones.
Has anyone encountered this problem?
Would you guys risk sending it into the repair depot for repairs? The customer representative told me if my phone is physical/water damage free, they will repair it under samsung's manufacturer warranty.
I don't want to lose 25 shipping it there and another 25 for the phone assessment only to find that it isnt covered...
Any ideas?

Dont worry friend...just send it to service center and they will replace it.Dont dealy,you cannot solve this problem by your own.
100% chances are that samsung will replace it.My friend also had such issue and samsung replace it and handed the phone in 3 days.In our country,you have to walk to service center to obtain warrenty.No shippibg here
Sent from my GT-I9000 using XDA App

my main concern is i replaced the screen on the phone once before (i did this myself using an OEM screen i ordered from ebay).
does doing this void the warranty...???
ive heard some depots charge at least $175 for the screen replacement...

sleeplessfreek said:
my main concern is i replaced the screen on the phone once before (i did this myself using an OEM screen i ordered from ebay).
does doing this void the warranty...???
ive heard some depots charge at least $175 for the screen replacement...
Click to expand...
Click to collapse
if u changed the screen then how come ull get any replacement,i doubt it...go to a sammy center an replace the screen..u cant repair the pink or watever the screen as got...gudluk

the first screen needed replacement due to a crack. i knew samsung wouldnt cover the cracked screen so i replaced it myself. however, this time the OEM screen now has a tint of pink

Manually walk to a Samsung center and ask then that can this he repaired under warranty? If they say no ask them what cost they will take to repair it and if the cost ain't high go for it get a new screen ! Don't think a lot in such matters Coz at last u will have to get it repaired by some means! Hope I helped!
Sent from my sgs
kernel: galaxian
Rom: jetpack

sleeplessfreek said:
my main concern is i replaced the screen on the phone once before (i did this myself using an OEM screen i ordered from ebay).
does doing this void the warranty...???
ive heard some depots charge at least $175 for the screen replacement...
Click to expand...
Click to collapse
It will be good idea to walk manually to samsung service center.Dont tell them that in past u replaced the screen and also dont act like technical expert with them.Just behave as noob and i think you will have success
Sent from my GT-I9000 using XDA App

hahah behave like a noob and you shall recieve hahah
Sadly,i dont have a samsung repair center within walking distance. For me its actually 13 hour drive <- way.
The repair center requires me to send via purolator to their facility then pay them a 25 dollar inspection fee. They do no have walk in service.
This is why i wanted to ask for everyone's opinion before i invest another 50 dollars into something that has already failed me twice...

Samsung Repair Returned my phone unfixed.

I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.

Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work

moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
Click to expand...
Click to collapse
Hum - this is the FIRST time I have heard of a company refusing to repair a phone just due to Knox being tripped.
Specifically what did they tell you?
Where did you send it? (Samsung where or to your Cell Provider - if so what cell company do you use?

I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.

The USB port on mine died too. I found some local centers that said the rate would be around $75.
I ended up going with Samsung, as my device was still in warranty (and not rooted). In retrospect, I wish I had gone with the local group. I was without the phone for almost a month. Sent it in the first time, and they screwed up....replaced the display instead of fixing the charging issue. That was a surprise when I got it back. The return box even included the original disembodied display assembly! Ended up having to send it back again to get it all resolved.
Good luck sorting it out!

thanks. i also found some repair store locally. we'll be taking it in soon

Where are you located?

NYC

moxiot said:
NYC
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Click to collapse
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port

moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
Click to expand...
Click to collapse
Buy the wireless charging back for the phone and a charging matt. You dont need to use usb to charge the phone.
Sent from my SM-N910T using XDA Free mobile app

Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
Click to expand...
Click to collapse
no, of course it didn't. especially when it's a widespread issue. do you, by any chance, remember the forum where you read that? was it here or elsewhere? thanks

Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
Click to expand...
Click to collapse
My recollection of that discussion was that those rules pertained to the EU, where consumer protection laws are different than in the US.

moxiot said:
NYC
Click to expand...
Click to collapse
Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...

RBThompsonV said:
Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...
Click to expand...
Click to collapse
thanks for the offer. I have a note 3 too with a shattered lcd. last time i check i saw that repairs went north of $200. i am hoping the price of lcds go down in the future so i can fix it and ebay the darn thing.

BRANDENDEUCE said:
Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work
Click to expand...
Click to collapse
You called it. I just paid $70 and they gave me a 6 month warranty. I guess it's a standard price

moxiot said:
I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.
Click to expand...
Click to collapse
Thanks for the feedback, this is the first time I have heard of one that was refused for warranty work JUST due to knox tripped.
I guess need to re-think rooting until when (&if) a root w/o tripping knox hits

Note 4 tmo purchasing replacement motherboard

Hi, I finally gave up on trying to keep my note 4 revived but being in almost perfect condition, I made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, I chose to purchase a new one (as so it says)
After getting the part, I was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?

sloanster said:
hi, i finally gave up on trying to keep my note 4 revived but being in almost perfect condition, i made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, i chose to purchase a new one (as so it says)
after getting the part, i was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?
Click to expand...
Click to collapse
does anyone know of a resource to purchase replacement parts note 4?

sloanster said:
does anyone know of a resource to purchase replacement parts note 4?
Click to expand...
Click to collapse
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .

hofs1 said:
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .
Click to expand...
Click to collapse
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
Thanks in advance!

sloanster said:
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
OUT of warranty basically told them i kept getting the mmc error etc etc ...they asked if i tried resetting etc i told them i even tried the samsung update program and it still acts up......dont accept the local repair option cause they dont have MB in stock....im sending mine back to samsung in texas in a few days after i back up everything and burp it back to stock........hope the know flag wont matter because it is NOT in warranty . they quoted me $70.31 cost..... ill see what happens.
Click to expand...
Click to collapse

I'm over UK for now but my Note 4 was out of warranty it's a Network 3 brand network factory unlocked. I had this same problem as everyone else here ddi : mmc_read fail got to a point where the freezer trick worked but I got fed up and took it to Samsung Service Centre on Friday. Told the the problem ad showed them video footage of the problem. They replace my motherboard with a brand new one and FREE of charge which was a bonus as I was going to break it down and sell it for parts. If there were sign of water damage they would of billed me for the work and new motherboard which is not cheap.. They did it on-site within 90 minutes..
It's always worth a try to go in house and ask..
They check the warranty with their database and not your bill invoice for the device.

Question white line

Hello ,
I would like to know if any of you had this unpleasant surprise. I have a white line , 2 mm large , which crosses my screen. It's annoying, 1st day of use.
The problem is that I ordered it on February 13 and never opened it without the protection case that I received today .

I have not for whatever it's worth (pre-ordered February ~23rd, just received April 20th). It should be under warranty, at least, as long as you haven't unlocked the bootloader. Sorry to hear about your trouble.

precisely , I've unclocked the bootloader .

well, they took it in guarantee. I just have to wait for the return and hope that it will not take too long.

arlequin2k3 said:
well, they took it in guarantee. I just have to wait for the return and hope that it will not take too long.
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Click to collapse
They can still do the repair but they will most likely reject warranty repair and tell you what price would be to repair it. Since unlocked bootloader voids the warranty.

Correct. I work in IT, and directly with Samsung, the fact that you unlock the bootloader, they will not accept in guarantee You'll have to pay for the repair.

Well, I'll see about that. But it is not a software failure but the screen that cracked inside.

arlequin2k3 said:
Well, I'll see about that. But it is not a software failure but the screen that cracked inside.
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Click to collapse
Still doesen't matter. If bootloader is unlocked then whole warranty on device becomes voided. So then if it's software issue or hardware issue they will reject warranty request. Since they can see bootloader is unlocked.

Hi,
Good return of my tablet in repair. Changed motherboard and screen. Invoice 660 €. Thank you samsung and it will be a goodbye for my next purchases

arlequin2k3 said:
Hi,
Good return of my tablet in repair. Changed motherboard and screen. Invoice 660 €. Thank you samsung and it will be a goodbye for my next purchases
Click to expand...
Click to collapse
Told you it won't be covered by warranty. So not Samsungs fault, your device had unlocked bootloader and they found out it was and charged you. Next time don't touch bootloader while warranty is valid. So this was your own fault and nothing you can blame samsung for, if you unlocked bootloader on another tablet like Lenovo or so they would of charged you as well.