Hello all,
I've been using a non-rooted Galaxy note 3 and Gear combo now for a while, but recently decided to take the plunge and flashed Tizen onto my Gear. However, after the upgrade, I can no longer access any of the gear apps in the samsung app store. The initial app store homescreen displays a few apps, such as the editor's picks, etc. but once I select any of the displayed apps, it gives me a "no data" message. It also displays the same "no data" screen if i hit the "Top" or "Category" tabs at the top of the screen I've tried reflashing different versions of Tizen, and presenty have a rooted version of NE9 running.
Has anyone else come across this problem? or better yet, has anyone actually been able to remedy it?
I am getting the exact same problem. Note 3 and Gear 1, just upgraded to Tizen last night and now Gear Manager apps show no data. Hope someone can provide a fix.
Check out this thread as well:
http://forum.xda-developers.com/showthread.php?p=54312586
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
09/05 Update: Been in touch with Google techs again. They are now aware that the problem might well be on their end. Believe it or not, it took a little while to convince them of this. But they will look at the problem, and get back to me when they have it fixed. I'll keep everyone here in the loop when they do.
Reggie777 said:
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
Click to expand...
Click to collapse
I have also been getting this error on all my devices, seems others have to after looking around the web. Looks like we will have to wait for google to fix it there end.
Sent from my K00C using XDA Premium HD app
Same here on all devices. I agree that it looks like the problem is somewhere on Google's servers. Even on a Windows PC with the Internet Explorer I can not see my own apps on the Playstore website.
Play Store up and working again
Reggie777 said:
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
09/05 Update: Been in touch with Google techs again. They are now aware that the problem might well be on their end. Believe it or not, it took a little while to convince them of this. But they will look at the problem, and get back to me when they have it fixed. I'll keep everyone here in the loop when they do.
Click to expand...
Click to collapse
Update: Suddenly Play Store is working again. I can download upgrades. Granted I've not heard from the tech as promised. But at least I can upgrade my apps.
I always used to be able to read any short gmail message in my gear 1. Now it just says Gmail but nothing else...no body nor even who it is from. I still get complete messages from samsung note 3 stock email app. Outlook app also only notifies how many messages I have. Does anybody know why I don't get complete gmail messages in gear 1 any more? I am on latest version of gear manager.
recDNA said:
I always used to be able to read any short gmail message in my gear 1. Now it just says Gmail but nothing else...no body nor even who it is from. I still get complete messages from samsung note 3 stock email app. Outlook app also only notifies how many messages I have. Does anybody know why I don't get complete gmail messages in gear 1 any more? I am on latest version of gear manager.
Click to expand...
Click to collapse
In the latest versions of Gear Manager, Samsung disabled the option to view full notifications for several apps (the apps you have installed onto your phone, not the ones already implemented onto the Gear itself).
Here's how you can revert back to older version and get back all full notifications : http://forum.xda-developers.com/galaxy-gear/help/broken-notifications-gear-manager-heres-t2915460
Only "problem" is that it keeps nagging, after you are back to old version, to update Gear Manager.
Just ignore those nagging messages untill a newer version is out which enables full notifications again.
It wouldn't work. Perhaps because I'm not rooted? I uninstalled everything. I believe it was 5 different apps. I shut off watch. Shut off bt and data. Installation went fine. It showed my watch as paired but would not allow me to change any settings until it scanned for device....so I let it scan but watch off so it found nothing but finally shut itself off. Next I turned on watch and scanned several times (scanning from gm automatically turns on bt). It could never connect to watch. Watch on, bt on but it just could.not find watch even though it was already listed as paired. I tried resetting watch and restarting phone but nothing helped. Finally I turned on data and I could not cancel the forced update.
Are you on Tizen or Null ?
Watch doesn't has to be rooted, I performed same procedure both on my rooted S5 as well as on my non-rooted S4.
Both have older version now with full notifications.
I'm on Null and not Tizen
Tizen
100% stock qnd updated note 3
Maybe you should "downgrade" (although it's actually upgrading) to Null.....it's better anyway
Nah, maybe the next gm update will fix. Thanks anyway. Wish this forum were more active. Folks may know other solutions but nobody reads it anymore
Hi,
I decided to clean up My Apps on the Play Store by going into the Play Store App, selecting My Apps and then hitting the "X" to drop those I no longer require.
That all worked fine but on my Galaxt Tab 8.9 there is one application called "eBook Application" from "Samsung Electronics Inc" which has me puzzled.
I have no recollection of ever installing this app and now it seems there is no way to get rid of it.
It appears only on the Play Store list, I can not find it anywhere on the device.
The attached screen shots should explain the problem.
When I select from the list I get the second screen saying that my device is not compatible with this version.
It's not a train smash, but it is annoying.
ANy advice or info will be gratefully welcomed.
HairyScot said:
Hi,
I decided to clean up My Apps on the Play Store by going into the Play Store App, selecting My Apps and then hitting the "X" to drop those I no longer require.
That all worked fine but on my Galaxt Tab 8.9 there is one application called "eBook Application" from "Samsung Electronics Inc" which has me puzzled.
I have no recollection of ever installing this app and now it seems there is no way to get rid of it.
It appears only on the Play Store list, I can not find it anywhere on the device.
The attached screen shots should explain the problem.
When I select from the list I get the second screen saying that my device is not compatible with this version.
It's not a train smash, but it is annoying.
ANy advice or info will be gratefully welcomed.
Click to expand...
Click to collapse
Hmmm have you tried checking your Applications list?
Settings > Applications > All > look for "eBook Application" or possibly "Samsung eBooks" etc. > tap it and then select Disable (that is, if it'll let you uninstall it, Samsung can be crappy like that )
Hello,
I think this app is part of the Samsung apps installed by default on your tab.
Samsung has a "Samsung app Store", and a manager app on the tab for this store.
The eBook app you're talking about is certainly part of that samsung store. I don't know if you can remove it, maybe you can only uninstall updates that have been automatically installed.
Try by using the Samsung app Store, if there is one on you tab.
Hope that helps
If you're on stock rom, you probably can't install it, as it is part of the factory preloaded apps. Still, you can disable them in Settings -> Apps or uninstall updates. Hope this helps.
Hi,
So recently, I have been using a package disabler called ultimate tool for samsung. Everything worked fine, as I was able to disable the gear vr service and run cardboard apps on gear vr. Today, I wanted to use my gear vr again, since I hadn't used it in a long time. So I put my S6 in my gear vr, and noticed the gear vr menu didn't launch. So I of course thought the package was disabled, which I found out it was. However, I was unable to enable it. So I tried package disabler pro, but I couldn't enable it on there either. I decided to uninstall all gear vr/oculus apps and put the phone back in the gear vr, but still no result. Would like to get some help.
Thanks in advance.
Using the disabler apps for Cardboard mucked up my phone too. The only way to get things working again I found was a factory reset. I just got a cheap VR Box viewer for Cardboard.
Sent from my SM-G930F using Tapatalk
Computeraar said:
Hi,
So recently, I have been using a package disabler called ultimate tool for samsung. Everything worked fine, as I was able to disable the gear vr service and run cardboard apps on gear vr. Today, I wanted to use my gear vr again, since I hadn't used it in a long time. So I put my S6 in my gear vr, and noticed the gear vr menu didn't launch. So I of course thought the package was disabled, which I found out it was. However, I was unable to enable it. So I tried package disabler pro, but I couldn't enable it on there either. I decided to uninstall all gear vr/oculus apps and put the phone back in the gear vr, but still no result. Would like to get some help.
Thanks in advance.
Click to expand...
Click to collapse
Try enabling it through the native application manager in settings.
Then wipe the data for all of the apps related to gearvr.
Than lastly, make sure facebook app manager and Facebook app installer are enable too. They are both required for gear vr
Nye-uhls said:
Try enabling it through the native application manager in settings.
Then wipe the data for all of the apps related to gearvr.
Than lastly, make sure facebook app manager and Facebook app installer are enable too. They are both required for gear vr
Click to expand...
Click to collapse
Problem is, the Gear VR Service isn't listed on the app manager, since its more of a service/package than an app.
Computeraar said:
Problem is, the Gear VR Service isn't listed on the app manager, since its more of a service/package than an app.
Click to expand...
Click to collapse
Pardon, i shouldve clarified that when in application manager, you need to press "more>show system apps"
Nye-uhls said:
Try enabling it through the native application manager in settings.
Then wipe the data for all of the apps related to gearvr.
Than lastly, make sure facebook app manager and Facebook app installer are enable too. They are both required for gear vr
Click to expand...
Click to collapse
Nye-uhls said:
Pardon, i shouldve clarified that when in application manager, you need to press "more>show system apps"
Click to expand...
Click to collapse
Alright, Facebook app manager and Facebook app Installer are enabled. Gear VR SetupWizardStub and Gear VR Shell were already enabled and also cant be disabled. When I put my phone into the Gear VR, the Gear VR menu still doesn't open.
Computeraar said:
Alright, Facebook app manager and Facebook app Installer are enabled. Gear VR SetupWizardStub and Gear VR Shell were already enabled and also cant be disabled. When I put my phone into the Gear VR, the Gear VR menu still doesn't open.
Click to expand...
Click to collapse
Okay so I'm thinking when you uninstalled the gear vr apps, 1 of 2 things probably happened.
Either you accidentally got rid of one of the important gear vr apps like gearvr installer, or the gearvr apps think you already installed everything gearvr related so they aren't trying to re-install.
And just to clarify, when you put your phone into the gearvr, NOTHING whatsoever happens right? There's no downloading symbol in the status bar, the blue or gray intallation window doesnt open up? The screen doesn't get glitchy or start flashing?
IMPORTANT: Make you restart your phone in between EACH attempt to get gearvr working. You need to reset the active processes and make sure any changes go into effect.
Heres what you should try, my mind will be blown if it doesnt work (if it doesnt, i could link you the gear vr apks so you can reinstall them from scratch manually... but that's last resort method)
1. Settings>applications>application manager>more>show system apps
2. Go through the entire list and open any thing that says Gear, Gear Vr, Oculus, Facebook, App manager, or app installer in the name and ensure that its enabled. When you open each of those apps after you confirm theyre enabled, tap "storage" and clear data. You might not be able to wipe data on all of them, try to clear cache.
3. This might not be a factor, but wouldn't hurt... go into settings>battery>battery usage>more>optimize battery usage... the drop down menu near the top will say apps not optimized, tap that and select "all apps" then go through the lengthy list and find all of those apps from step 2, and move the switch to "off" so they are NOT optimized to save power.
3.1 after you do that, restart your phone.
3.2 If your model has Smart Manger, it wouldn't hurt to go in there and make sure nothing gearvr ir oculus related is set to save power (not all models have smart manager, for example verizon doesnt have it)
4. Plug your phone into the gear vr. At this point, SOMETHING should happen. If the screen opens and that voice tells you "remove your device from Gear Vr to install required applications" thats a good sign, even if the install fails!
If still NOTHING at all happens, then most likely whatever hapened to screw up the gearvr apps can't really be undone without a factory reset, or manually installing the packages (which can be kinda glitchy)
It's also possible that something happened to the port on the gearvr to damage it. But we can cross that bridge if none of the above works.
Nye-uhls said:
Okay so I'm thinking when you uninstalled the gear vr apps, 1 of 2 things probably happened.
Either you accidentally got rid of one of the important gear vr apps like gearvr installer, or the gearvr apps think you already installed everything gearvr related so they aren't trying to re-install.
And just to clarify, when you put your phone into the gearvr, NOTHING whatsoever happens right? There's no downloading symbol in the status bar, the blue or gray intallation window doesnt open up? The screen doesn't get glitchy or start flashing?
IMPORTANT: Make you restart your phone in between EACH attempt to get gearvr working. You need to reset the active processes and make sure any changes go into effect.
Heres what you should try, my mind will be blown if it doesnt work (if it doesnt, i could link you the gear vr apks so you can reinstall them from scratch manually... but that's last resort method)
1. Settings>applications>application manager>more>show system apps
2. Go through the entire list and open any thing that says Gear, Gear Vr, Oculus, Facebook, App manager, or app installer in the name and ensure that its enabled. When you open each of those apps after you confirm theyre enabled, tap "storage" and clear data. You might not be able to wipe data on all of them, try to clear cache.
3. This might not be a factor, but wouldn't hurt... go into settings>battery>battery usage>more>optimize battery usage... the drop down menu near the top will say apps not optimized, tap that and select "all apps" then go through the lengthy list and find all of those apps from step 2, and move the switch to "off" so they are NOT optimized to save power.
3.1 after you do that, restart your phone.
3.2 If your model has Smart Manger, it wouldn't hurt to go in there and make sure nothing gearvr ir oculus related is set to save power (not all models have smart manager, for example verizon doesnt have it)
4. Plug your phone into the gear vr. At this point, SOMETHING should happen. If the screen opens and that voice tells you "remove your device from Gear Vr to install required applications" thats a good sign, even if the install fails!
If still NOTHING at all happens, then most likely whatever hapened to screw up the gearvr apps can't really be undone without a factory reset, or manually installing the packages (which can be kinda glitchy)
It's also possible that something happened to the port on the gearvr to damage it. But we can cross that bridge if none of the above works.
Click to expand...
Click to collapse
I trief all this, and it still doesn't work. I think the problem is that the package Gear VR service is disabled. This is the process that makes sure the oculus apps launch when putting it in a gear vr. I think its a service thats already present when you buy the phone, even if you dont have the gear vr. This is the package I disabled in order to use Cardboard apps, and i cant enable the package anymore, so I doubt a reinstall from an apk will fix this. As you can see in the screenshot I added as attachment, the gear Vr service is disabled
Android 7 is coming to my S6 soon. Would it be a good idea to wait for that and see if I can then enable the package again?
Hi, same problem here. I have changed the phone, changed the USB-C connector, and I think I already tried a factory reset.
Sorry to insist, but can the gear itself be the problem ? Just to know if I have to replace it with the warranty or if there is another solution...
I actually completely forgot this topic still existed. I have already fixed this issue by doing a factory reset on my phone. This seems to be the only way to fix this. I also recommend to not use a package disabler for the Gear VR service.
Well, I already tried factory reset and it still doesn't work. It must be the headset. Thanks anyway
Hello everyone
I have a quick solution to this problem
You don't have to factory reset your phone or Uninstall any app
The only thing you need to do is go to apps >then click in the right upper corner and select "special access" then go to "device admin apps" and disable package disabler.
I hope it helps someone in the future [emoji2]
Sent from my SM-G955U using Tapatalk
---------- Post added at 06:08 PM ---------- Previous post was at 05:57 PM ----------
Nye-uhls said:
Okay so I'm thinking when you uninstalled the gear vr apps, 1 of 2 things probably happened.
Either you accidentally got rid of one of the important gear vr apps like gearvr installer, or the gearvr apps think you already installed everything gearvr related so they aren't trying to re-install.
And just to clarify, when you put your phone into the gearvr, NOTHING whatsoever happens right? There's no downloading symbol in the status bar, the blue or gray intallation window doesnt open up? The screen doesn't get glitchy or start flashing?
IMPORTANT: Make you restart your phone in between EACH attempt to get gearvr working. You need to reset the active processes and make sure any changes go into effect.
Heres what you should try, my mind will be blown if it doesnt work (if it doesnt, i could link you the gear vr apks so you can reinstall them from scratch manually... but that's last resort method)
1. Settings>applications>application manager>more>show system apps
2. Go through the entire list and open any thing that says Gear, Gear Vr, Oculus, Facebook, App manager, or app installer in the name and ensure that its enabled. When you open each of those apps after you confirm theyre enabled, tap "storage" and clear data. You might not be able to wipe data on all of them, try to clear cache.
3. This might not be a factor, but wouldn't hurt... go into settings>battery>battery usage>more>optimize battery usage... the drop down menu near the top will say apps not optimized, tap that and select "all apps" then go through the lengthy list and find all of those apps from step 2, and move the switch to "off" so they are NOT optimized to save power.
3.1 after you do that, restart your phone.
3.2 If your model has Smart Manger, it wouldn't hurt to go in there and make sure nothing gearvr ir oculus related is set to save power (not all models have smart manager, for example verizon doesnt have it)
4. Plug your phone into the gear vr. At this point, SOMETHING should happen. If the screen opens and that voice tells you "remove your device from Gear Vr to install required applications" thats a good sign, even if the install fails!
If still NOTHING at all happens, then most likely whatever hapened to screw up the gearvr apps can't really be undone without a factory reset, or manually installing the packages (which can be kinda glitchy)
It's also possible that something happened to the port on the gearvr to damage it. But we can cross that bridge if none of the above works.
Click to expand...
Click to collapse
This worked for me. Have a Note 8 and bought the new headset for it and it stopped working a few months after buying it. Couldn't find a fix anywhere. Was going to reset it but the screen broke and had to get a new phone anyways, still wouldn't work though. I think it's one of the updates.
Anyways, I deleted cache and data from the mentioned apps in the instructions, restarted phone, connected to headset and it asked to reinstall apps. After doing so it still wouldn't work.
I then went to battery settings and under optimization I turned off everything related to the mentioned apps in the instructions, restarted the phone and voala, it's finally working again. Thank you kind sir.
There may be other ways but this was the first to work for me.