For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
09/05 Update: Been in touch with Google techs again. They are now aware that the problem might well be on their end. Believe it or not, it took a little while to convince them of this. But they will look at the problem, and get back to me when they have it fixed. I'll keep everyone here in the loop when they do.
Reggie777 said:
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
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I have also been getting this error on all my devices, seems others have to after looking around the web. Looks like we will have to wait for google to fix it there end.
Sent from my K00C using XDA Premium HD app
Same here on all devices. I agree that it looks like the problem is somewhere on Google's servers. Even on a Windows PC with the Internet Explorer I can not see my own apps on the Playstore website.
Play Store up and working again
Reggie777 said:
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
09/05 Update: Been in touch with Google techs again. They are now aware that the problem might well be on their end. Believe it or not, it took a little while to convince them of this. But they will look at the problem, and get back to me when they have it fixed. I'll keep everyone here in the loop when they do.
Click to expand...
Click to collapse
Update: Suddenly Play Store is working again. I can download upgrades. Granted I've not heard from the tech as promised. But at least I can upgrade my apps.
Related
Hi
Up until yesterday, apps, whether paid or free would download fine on my device. Nothing has changed my end, but today, paid apps will no longer download (free apps download fine). There are two issues, the authorising payment page takes eons (used to be instant), and the phone sits on the 'starting download' or 'downloading...' pages for ever without ever actually downloading the app that I have paid for. Issue is present whether I initiate the download from the phone or from a PC.
Obviously, this makes the phone next to useless. I have no time to wipe/re-install the phone - especially since this may not even fix the issue!
I can find no 'report an issue' link at google's market to get support on this issue. The apps purchased are past the refund window.
I have tried all the various fixes I found on google (start google talk, kill cache/app settings for market and downloader), try another internet connection, restart phone blah blah, nothing has worked.
Anyone got any suggestions?
Nigel
Paid apps that had previously been installed and then removed will re-install fine... I can only assume that its the authorisation thats failing (nothing wrong with any of the cards on my google wallet account).
Nigel
Go to setting - application - manage - All - market - clear cache n Data
do same for talk (google talk)
first login to talk then market
In market application - check setting - accout - Fix default if you have multiple acc
Hi
As mentioned in my original post. I already tried that. I just tried it again with the same result.
After having done the above, I tried to buy the app from my PC, Got the following message 'Your order is still being processed. Your item will become available as soon as your order is complete. If you'd like, you can check your order status at anytime.' which is not the norm. Clicking the link within the message takes me to the transaction in google wallet which is listed as 'complete' unfortunately, the download does not auto-start (like it used to) on the phone, and when I force it to manually start, It goes to the 'starting download...' message. The app never does download, market app just displays this message forever more until I go and 'clear data' for the market app.
I give up! Looks like I am stuck with what I have on the phone + whatever I can get for free.
Have emailed google, will update thread should they bother to respond.
Market version is 3.4.4 | Download Manager is 2.3.5
Have you vosited web version of market?
Market.android.com login with google acc.
You will see your purchased appl there, if u can see there, click on install from there, it will start installing to ur device remotely
Try it
Hi
Yep, tried that - does not work. I can initiate the installation of free apps from the market on a pc, but not paid apps. The paid app I am trying to install is listed as having been successfully purchased. Looks like a bug/glitch, but one I am going to have to wait for google to fix.
Do you have the Amazon app market installed?
Sent from my GT-N7000 using xda premium
This issue seems to be with KL3 onwards and region or could be csc dependent, the only fix for this is to use the older market version the 2.6.x
try going into recovery mode and choose fix permission
Hi
Well, I got an auto response from google 'we are looking into it', but no emails since. Tried again this morning, and everything just started working again. Whether this was an issue with the market, my market account, my google wallet account etc is unknown.
I'd like to know the reason so I can fix it if it happens again, but at least its now working again.
@ericshmerick: Nope, no amazon app market. I don't believe this works in the UK
Nigel
The exact same thing is happening to me were you able to eventually get the apps you purchased its been about two days and the problem persists I have filed a support case with Google happening on two phones and a tablet ans the web market through a PC isn't working either. It seems to get stuck at authorizing the payment .
Sent from my Galaxy Nexus using Tapatalk
This was a big problem two weeks ago. I think the CheckROM guys figured out how to fix it. Their forum has a nice FAQ at the start. Have a look there. If that doesn't help then wade through the Rocket forum.
Sent from my GT-N7000 using xda premium
I'm getting the error message, "Google Play services, which some of your applications rely on, is not supported by your device." Google Now says, "To continue using Google Now, you need Google Play services, which is not supported by your device. Please contact the manufacturer for assistance." WTF? I tried clearing the app's data and rebooting, but no dice. Tried uninstalling and reinstalling. No go. Any suggestions?
It was working fine before. I don't know what I did to break it, but it's frustrating. I've tried uninstalling it and reinstalling, wiping dalvik & cache, and fixing permissions. No go. Any ideas?
Please, someone help me with this.
UndeadSquirrel said:
Please, someone help me with this.
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Click to collapse
I have the same issue. Now previously worked, now doesn't.
Is it possible that this is related to the device ID? I have flashed several different ROMs lately and back to may daily driver. I don't recall if I maintained or changed the device ID.
mordango said:
I have the same issue. Now previously worked, now doesn't.
Is it possible that this is related to the device ID? I have flashed several different ROMs lately and back to may daily driver. I don't recall if I maintained or changed the device ID.
Click to expand...
Click to collapse
I don't know, but I flashed another ROM, HyperDroid AOXP, to be exact, and haven't had any problems since.
Hey man I just got this tonight and fixed it. I can't say exactly what fixed it but what I did was unfreeze ALL my apps from titanium backup, clear the data from google play in applications manager and uninstalled the update. After resetting my phone and freaking out for about 5 minutes, my phone connected to google play and reinstalled google play services and worked again. So I may have done more than I needed to but it worked
I had the same message as the OP, and Google Keep was having issues due to not having Google Play services working. I tried to clear the data from google play services and google play in applications manager ... but I didn't have the option to clear data from Google Play services, and I didn't have Google Play at all listed there ... and that's how I found that my Play Store was gone altogether! So I just found a Google Play store apk online and sideloaded it, and I'm working again since then.
Hello,
My phone (out of warrenty) was dropped in water, so had to change some hardware outside. After which I kept getting play store errors. Many apps would also throw random errors, even after doing factory reset. So I thought may be ROM too need to be flashed due to new hardware. I searched for the Stock ROM (Kitkat 4.4.4) and found one (phone shows 21.11.27.titan.retaildsds.retaildsdsall.en.03retin). I flashed it (I just had to run a file on fastboot mode - Auto Restore Script.bat). After that I havent been able to install apps through play store. It keeps popping error 495. I can install a few apps at random, but not everything. I did the whole process at least 3-4 times again, changed wifi connection etc. No luck. Any help here?
PS: I am totally a new person to all android related stuff, but ready to learn if right instructions are given. Thanks.
Hi,
I will have your thread moved to your device section.
Good luck!
yuppie, on lollipop now!
@garrittw: your response is a little too late You see, in my desperate attempts to make my phone work, I got it on Lollipop 5.0 (used the files from here - http://forum.xda-developers.com/mot...m-1-tweet-rate-thread-add-poll-titan-t2989793)
The end scene is that everything is working on my phone. But it took a lot of time to make it happen. After installing gapps, I continuously got google play services error. The same play store problem persisted too. But this time something different happened. After 2-3 attempts at downloading one app, i got it to donwload. Also updated google play services somehow. It was frustrating though as for every app download I had to try multiple times. Surprisingly amazon appstore downloads were successful. So I also used that to download the ones available there. But I am happy now that my phone works perfectly with all the apps that I need up to date . I am feeling so happy about it, as this was my first stint at android troubleshooting as a total novice
However I still think I will run into the same play store problem whenver I would try to update any app, so I think I will use your patch anyway. Thanks
JJD Edit
Please don't discuss or recommend lucky patcher on xda. Moderaters will not tolerate software that is primarily warez related. Threads get closed because of that. Thanks
doppelhelix said:
Please don't discuss or recommend lucky patcher on xda. Moderaters will not tolerate software that is primarily warez related. Threads get closed because of that. Thanks
Click to expand...
Click to collapse
This ^^^^^^^^^^ and thread Cleaned.....
sejalparikh said:
It keeps popping error 495.
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Click to collapse
Try this:
Settings > Apps > swipe until you see category "all"
Search for "Google Play Store" and clear data.
Search for "Googe Services Framework" and clear data.
Now open the play store and try to install something.
If you still get 495 go to Settings > Accounts and delete your Google account. Restart phone and add your Google account. Should be fixed.
tried everything on 495, no luck
doppelhelix said:
Try this:
Settings > Apps > swipe until you see category "all"
Search for "Google Play Store" and clear data.
Search for "Googe Services Framework" and clear data.
Now open the play store and try to install something.
If you still get 495 go to Settings > Accounts and delete your Google account. Restart phone and add your Google account. Should be fixed.
Click to expand...
Click to collapse
I had tried ALL the suggestion on the internet for 495, nothing worked. Even flashing multiple versions of systems dint work. Still get 495 at times with the 5.0.2, but works when i try multiple times. I also tried different wifi connection, no luck there too
Hello All,
Apologies if this has been addressed already. I did try to search for the issue and have found various articles outside of XDA, but none internally. Yesterday, or perhaps the day before, I noticed I was unable to update any of my apps via the Google Play Store.
I tried the basic troubleshooting steps.
Reset mobile data.
Did a clear cache and data on the Play Store app, as well as Google Play Services (this also kicked me back to an older version of play, when I go to settings and click build, it says it will install a new version of Play, i.e. the one I had prior to a Data clear, but I never get it).
Removed and re-added my google account on my phone.
Stopped short of doing a factory reset, as I am not too keen on doing so just yet.
Called Google Support (or rather, used their callback feature built into the play store app), and they were absolutely clueless. The guy literally said, there is no solution to this problem and hung up on me, sounded like the gentlemen may have been from Africa, or the call center in Africa. Whatever the case, it was clear he had absolutely no technical knowledge or ability other than reading 3 lines from a script.
In any event, has anyone else been experiencing this issue, and is there a solution and/or any insight or updates regarding this?
Thanks in advance.
Do you get any errors from Play Store while trying to update apps?
No errors, whatsoever. Just stuck on downloading. Tried it over WI-FI and it still didn't work. Then went tried a different Wi-Fi and was able to download apps and update apps again, but I still can't download or update anything over my mobile network.
At one point, I got a timeout message coded (925). Searched around for that, and none of the fixes worked (I had already tried tjose fixes anyway).
MODERATOR, please move this to the T-Mobile Galaxy Note 5 forum. Apologies. I was at work when posting this, and didn't check which forum I was in when posting. This should be addressed in the T-Mobile Note 5 forum. Thanks!!
Clear data and cache of Play Store app, then connect to VPN (change your IP address to another country), and run Play Store, see if it works or not.
Ok TAEL, I will try this and get back to you.
Found the culprit. Apparently, on the Note 5, there are fine grained settings for restricting background data for certain apps and processes. I had restricted background data for "Media", and this was the issue. Thank you for your help!
You silly guy, you.
Howdy,
I am looking for some very specific help here on my device and so will try to provide as much information as I can with regards to it.
The basic issue is that I cannot, for any adequate length of time (more than a few minutes or hours), access the Google Play store on my Kindle Fire 5th Gen after it's initial installation. This is on Fire OS 5.3.2.1.
Where I started:
I have followed the instructions on how to install Google Play on the Kindle Fire without requiring root, which is basically the installation of the four required APKs. I used the script posted here on the forums and it worked well enough, but I've also copied the APKs locally to the device and installed them from there using the Local Storage tab in the Docs app.
The issue:
Within a few minutes or hours of having the Google Play store working, I am, for a second time, prompted to accept the Google Play terms and conditions when I load the store app. Once I accept (which I have no real choice otherwise, it just exits the app if I click Decline), I am now faced with an empty store screen and the message saying that there are no apps I can install as my Administrator has not made any available to me.
As I am my own Administrator, I know this is utter nonsense. This is also only the case on my account, as a dummy account that is not part of my G-Suite account does not have this issue, but alas, also does not have my purchases associated with it so this is not a good permanent choice.
My troubleshooting:
This issue seems to be entirely due to some issue with the fact that I am using a G-Suite account (the previously named Google Apps for Work) and not just your average Google account. The "apparent" issue is that the Google Play Store app seems to think I am using an Advanced management device (more info here, support.google.com/a/answer/6328699).
I have spent a few hours on the phone with G-Suite support on this. There was a point I mistakenly had the Advanced management settings on (EMM is the main culprit setting, the ability for the Administrator to control which apps their users can install, users being myself, my wife, and our son), but I have since, and for over a week now, had it off. They say toggling that takes about 24 hours to propagate, so that should be plenty of time. All I really wanted anyway was the Basic management anyway, i.e., being able to remotely locate, wipe, remove account, etc., on my various devices should they be lost or stolen, but I turned on some settings that weren't worded well enough for me to understand, apparently, and so Advanced it was.
Even with the EMM off, I still receive this error. At this point, I have many times over removed both the device from my G-Suite account as well as turned off mobile management entirely (it currently sits off and has since last week) which should have made it about as equivalent to a standard Google account as you can get, and yet still, the second prompting of the terms and service and the subsequent inability to browse the store after more than a short while after it just worked a bit ago.
Workarounds:
I can uninstall all four Google services apps, re-install them, add a dummy account, and get any free apps I want installed on my Kindle added, then uninstall again, re-install again, and add my account back, and then launch the apps and have them work. But again, this doesn't give me access to my purchased apps or add-ins so is not the best choice of action, nor is having to do this whole process again and try to get the Google Play store to work for those precious few minutes before it conks out. Sometimes it's not even a few minutes, but usually it is, but nevertheless, not the best all-around choice.
My hopeful resolution?:
Since neither I nor G-Suite Support seems to know of a setting that is currently preventing this from working, I am wanting to try some other methods that seem logical to me.
1) Putting the Google Play Store on my wife's profile on my Kindle and have it install any apps for all users and not just her profile. That "all users" part is what I am missing how to do. I know the script mentioned above that installs Google Play does install to all users so I know it's possible. Naturally, I would prefer this done through the store and not through manual APKs but beggars can't be choosers. I just want my auto-updates!
2) Allowing the adding and management of multiple Google accounts under my single profile. Currently, only one Google account can be added using the method of installing the Google Play store above, and if I could add mine and a dummy one, it should also work, in theory, by just swapping back and forth on the Play store. Still limited by purchases that are tied to my account (I believe), but not add-ins. I'd have to see how much trouble that is worth, but it could be better than nothing.
3) Anything else someone here on the forums can think of.
I'm open to questions, suggestions, or whatever at this point. I've now spent two weeks on this and yet still no resolution.
Thanks!
Tough issue, but not entirely unexpected behavior given the interdependencies of Google Play services components and undocumented assumptions of how play services/store will be installed on unrooted systems. Layer on G-suite and you have a snakes pit. My guess is one of more of the installed components is self-updating while the others are not. Probably not going to be able to control that behavior on an unrooted device.
May be less involved (and more successful) grabbing a refurb from Amazon Warehouse which typically arrive with older/rootable firmware.
Did you ever find a solution to this? I've got exactly the same problem now... Information seems light out there.
oilerfan21 said:
Did you ever find a solution to this? I've got exactly the same problem now... Information seems light out there.
Click to expand...
Click to collapse
No, I never got a fix for this, and unfortunately I have been relegated to just uninstalling all apps that came direct from APKs or just not from the Amazon Appstore. It sucks and makes my Fire not very worth it, despite the nice price tag.