Database Develop

Lack of training in B&N stores (or just bad staff)

Just been to get the new Nook, for 139bucks, figured it'd make for a decent reader. Specs seem great, the display is beautiful, and though don't have plans to root/play with it as my other machines, it's always good to know it's possible. Had a 1st gen Kindle when it came out, but the keyboard/usuability/scrolling around, just never clicked. Found it very annoying to actually use in it's designed for role as a reader. Especially the location of the buttons to move around. So, when I saw this new Nook Touch, and had chance to play with it in the store before they were available to purchase, I figured B&N have created an excellent winner here. A neat device perfectly suited for it's role, REALLY great form factor to the point you can drop it in your pocket easily (cargo pants at least!). Great price. An obviously well designed piece of tech!
Good job I actually am aware of the device.
Got to the store, found the booth setup for the Nooks, and they had all 3 available to play with. There was a girl dealing with a customer, so I stood back and waited.
Found myself getting more and more distraught to hear what she was saying. She had an iPad and had no qualms singing it's praises, and that it can do so much more than what this 139 machine can do. The... customer? (not sure if going to be a customer if they're not going to buy the machine after being put off) admitted they had an iPad, loved it to bits, but was looking at this new Nook as it DID look a great device, more portable, battery life being good.
The girl /really/ did a bang up job putting this guy not only off the new nook touch, but the color nook too 'yah, don't think you can play mp3's on this, but my ipad is REALLY good, sync's up with Itunes just great, and the sound, it's awesome, and...'
Didn't want to look the annoying know it all, but couldn't help but mention 'it'll play most stuff you throw at it, it's not a bad machine for the price' and left it there. Ended up having to find another assistant who looked after me wonderfully. Not a hard job I'd think to sell something to a customer, he even mentioned how he had one himself and preferred it to everything else he'd tried (hey, could be lying through his teeth, but it's a nice thing to hear the person selling you the device has one and enjoys it!)
But...
sheesh, I hope that's not the typical level of knowledge being shown by staffing selling the hardware. To compare a 500 (minimum, I didn't ask what model/storage/3g plan she had) device to a 139 book reader seems a bit silly.
But to see someone actively try so hard to put a customer off wanting to buy a product from their store? Never seen anything like it.
Hopefully, B&N can give a bit of training to their staff on what they're selling if this is to be their main product coming up. There were a few other things this sales girl simply had no idea about, should be covered in <5 mins training (app stores, mp3 playing, youtube content, browsing). Not asking them to know the ins and outs of flashing CM onto it and getting a full app market on, but knowing that B&N DO have their own app market for stuff other than just books? Guess not on commission, so don't really care, but even so.
/phew, rant off.

Oh, and apologies for this being in the Nook Color section, not sure where should be, but /really/ needed to vent this off to a community who loves these devices!
If/when the nook touch forums get up, wouldn't mind this thread being pushed across please!
Cheers

I was in a B&N store yesterday and took a few minutes to check out the new Nook. I had no intention of buying, I just wanted to play with it in person. As I was there, I overheard the sales person helping another customer who was asking about the difference between this and the Nook Color. The sales guy said, "well, this is new one is an e-reader, whereas that one is a Google tablet. So anything you can do on any other Google tablet, you can do on that one."
I just cringed.

a week after i bought my nook color i went back to barnes n nobles to buy screen protectors and a silicon case for it. i took my nook color in with me, put it on the counter and said "i want screen protectors and a black scilicon case for this nook color". the girl there sells me both case and protectors for the nook 3g. not realizing that it wasnt for my nook i tried to apply screen protectors, then i saw they werent right.. i took em back and they wouldnot return the screen protectors cuz they had been 'used'.. those god damned protectors cost 16 dollars for 2! TWO!.. vultures...

How Google Messed Up the N7 launch

So I just got done on the phone with Google and was extra pissed this morning. I explained how I preordered the N7 and it came after I went and got one (defective) from Sam's Club. The guy was pretty sympathetic and explained that the N7 wasn't supposed to be sold in retail stores until July 22nd! Apparently one guy made a mistake that let one store (Wouldn't tell me what store) start selling the N7. Other retailers said that if _____ is selling the N7, we should too.
Pretty crazy that this whole mess was because of ONE PERSON.
He also said I was the first person that he'd talked to that has had two defective devices. He went on by saying that out of all the N7s only 1% are defective. Sounds like TOTAL BS.
Sent from my Nexus 7 using Tapatalk 2

im pretty sure he told you that just to get you off the phone...
But i know a few stores like Adorama and Ebuyer started selling the Nexus 7 around 5th or 11th.. then Google supposedly told them to go back to pre-order
Google messed up by not having enough of stock and hiring people off the street to ship these things
http://www.gottabemobile.com/2012/07/12/google-nexus-7-release-date-remains-unclear/

Launch is over, crap happens all the time, not sure why anyone would care at this point.
Maybe some people won't do preorders next time.. Don't see how that is going to hurt anyone including Google. Hot products will always have demand.
Time to move on to current topics... Not rehash the past.
Via my HTC Rezound

I fail to understand how this is a "messed up" launch when Google didn't give an official release date. Also, 8GB preorders through the Play store are being fulfilled just fine.
If anything, the retailers are the ones messing it up.

Stop whining and go do something useful.

Pretty sure the failure rate is well below the 1% (which is what this sorta consumer electronics rate is typically measured against). Google will have surely sold millions of these suckers by now, so there will naturally be plenty of threads of people that have problems, just like there are plenty of threads about any other consumer device.
Just be thankful it's nowhere close to the the 60% failure rate of the Xbox360. The worst consumer product in the history of man....

I'm sure most people blame Gamestop for selling them too soon. I know people who work there and the go-ahead came from Google. If that was the "mistake" then so be it. Holding them all back to the 22nd is just silly though. If the devices were in the store around the 6th then Google should have shipped them then so we could all have them on the 12th.
As far as the defective units, 1-3 percent is the norm and I think that's probably where the Nexus falls. I'd imagine it's closer to 3 because of the screen "washed out" issue that will go unreported by many.
So far I'm aware of
- ghosting which seems to hit only pre-release white units
- dead pixels, often forming a line
- raised screen
- other hardware faults such as speakers not being connected, headphone jack giving distorted sound etc..

Complainers are louder than the satisfied. My first unit from Staples is perfect and the second that I received yesterday from B&H is perfect too. The touch input settings are on both are a little overly sensitive but an OTA update will correct that.

earlyberd said:
I fail to understand how this is a "messed up" launch when Google didn't give an official release date. Also, 8GB preorders through the Play store are being fulfilled just fine.
If anything, the retailers are the ones messing it up.
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The retailers were given a tentative release date and told they could start shipping on the 12th, the same day the Nexus 7 arrived in their inventory.
http://www.androidauthority.com/office-depot-nexus-7-launch-july-12-100540/
Google pushed it back at the last minute and someone didn't listen.
No one jumped the gun, unless the gunshot in this scenario meant "Wait, wait, don't go!"

Nxxx said:
Pretty crazy that this whole mess was because of ONE PERSON.
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Typically phone support personnel are at the bottom of the corporate ladder and would have no inside knowledge other than their own unsubstantiated speculation.
He was just being a tool....

I work on phones as well, and I don't make up bull****. Reason being: Calls are recorded, so you have to be able to back up what you say, period.
Anyhow, The usual rule of thumb is that people with a happy experience hardly look to go out of their way on a forum to comment how nice it is.. on the other hand.. when something is working terribly, they flock to websites and forums to complain.
Seeing as only a small percentage of us are having issues, and even we're just a small amount of total buyers out there. I'd say everything has gone well enough so far.

Nobody cares. Move on.
Sent from my HTC VLE_U using Tapatalk 2

Its was justt chaos. Im sorry for the PS orderers. Gamestop allowed me to pick mine up on the 13th
Some of the Uk members who ordered from eBuyer might have got it earlier than I did

My Nexus 7 story

So since there are several of these threads:
http://forum.xda-developers.com/showthread.php?t=1814471
http://forum.xda-developers.com/showthread.php?t=1811899
http://forum.xda-developers.com/showthread.php?t=1811765
http://forum.xda-developers.com/showthread.php?t=1784633
I decided I should share my story. So here it goes...
I got lucky and sold my Kindle Fire for the same price I bought it for and decided to take the plunge on the Nexus 7 despite all the negative comments here. Every store and online site seemed out of stock for days. Then I caught wind that I could order it in the store at Staples. So I went to my local Staples on the July, 17th and placed the order. The staff was friendly and helpful in the ordering process. Then, 3 days later, it arrived at my door. Free shipping to boot (the invoice said shipping was $9.99 but then there was a $9.99 credit).
I opened the box and my heart sank. "Google...how could you ship a unit with no charge?" I thought. Okay, so I plugged it in and waited for what seemed like weeks for the 2-3 hours to pass to get a full charge. I unplugged it and turned it on. Then, the inevitable happened... The screen came on!
I looked at the dark background with the green robot and the Next prompt. Nervously, I tapped the screen...and then it happened!!! It....responded to the touch! I worked my way through the prompts. However, when I tried to connect to my wireless network it...worked.
Looking at the edge of the screen on all four sides I noticed it...I noticed it right away...there was no light bleed or separation.
This can't be happening I thought...and then I picked it up and held it in my trembling hands knowing that finally...finally...there was the last shoe dropping. When I gripped the edges of the tablet, sure enough...it didn't creak or make any noises.
Knowing full well that the end is never the end, I logged into the play store. Within 30 seconds came the *ding* showing I had new mail in my GMail account. Sweat on my brow, hands trembling, I tapped on the GMail icon. "Your $25.00 Google Play balance is ready to use." was the title of the e-mail.
My heart sank...I felt cheated in my experience. Everyone else had so much excitement...so much drama...and I had...nothing. Just a fully functional, working tablet without a single technical or operational flaw. I hate Google for making this such a positive experience for me while making so many others go through countless issues.
As I reflect on this, I think I need to start a petition on Change.org and possibly bring a law suit against Google for giving me such a dramatically different experience than everyone else on the planet. *******s...

lol that sucks dude, I feel for you. I had the same exact experience as you so I feel your pain.
FYI just so you know Staples offers free shipping to purchases over 100 dollars or some amount near that. At least that's what it said when I attempted to order it through the Staples website.

You do realize you have jinxed yourself by posting this.
The next post we see from you will be:
"Help! My dog ate my Nexus 7, and all I can find is a bit of the silver bezel. What do I do now??".
Grats on your successful receipt on what is unquestionably the best $250 tablet going!

Wait till you Brick It !
Sent from my MB855 using xda premium

Frankly I'm outraged. Everyone should be entitled to the same amount of trouble I'm going through!
Sent from my SGH-I997

Intentional hype?

Am I the only one here thinking that it was part of google's plan to make it look like they sold a bunch of N4s in order to get the media's attention by bragging about how many they sold? Just Google: "nexus 4 sold out". You will find many websites reporting that nexus 4 are selling like hot cakes/or are sold out. I'm going to have to look at the next news paper, I bet we will see it in the headlines. This is wonderful news for Google. Great advertisement.
More over I would like to know what you guys think of this. Don't you think that such a rich company like Google would have for seen this?
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
Chances are they have a lot on stock but want to sell only a certain amount for the time being.
Now what would concern me is, if it actually is the truth that they ran out of supply. I mean, LG? There are few people who have faith in LG, their android update policy is enough to associate that company with incompetence.
Even with the nexus phone being an LG, they already managed to leave a bad impression in countries with no play store by announcing a price which could be nearly up to double the price of the nexus 4 in the play store.
What if LG is not able to keep up with demand? What is your say? What do you think is going on?
I visited a site that mentioned that Google has done this before, in order to see how high the demand is and to fulfill the needs a few days/weeks/month later. Was not following the galaxy nexus sale , anyone that experienced this here?
Hope this thread doesn't get closed, I could imagine some interesting discussion going on

no, just scumbags trying to make a profit by hogging all the stock

AznDud333 said:
no, just scumbags trying to make a profit by hogging all the stock
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I think it its engineered, why not Apple do it all the time

Naw, I mean, there really weren't any commercials over it or anything. Google has the money to spend on advertising for it, but they honestly didn't. I feel they just weren't too sure on when to do it themselves and that we were probably making more out of it than needed to be.

dahmmy said:
I think it its engineered, why not Apple do it all the time
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google's site never lags
it lagged today.

It's a big global conspiracy to ruin your day. Mission accomplished.

If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7

Ravynmagi said:
It's a big global conspiracy to ruin your day. Mission accomplished.
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Click to collapse
The Illuminati. Yes! They are watching us!
@above: hmmm. I prefer Lg is incompetent

I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.

mke1973 said:
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
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Click to collapse
.... Or maybe not. That's quite the stretch.

shadehh said:
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
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It is Google's policy not to release sales figures. So it indicates absolutely nothing. Asus released some Nexus 7 sales figures last month and apparently Google was not too happy.

This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.

FallN said:
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
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very true... i had an N4 in my cart 8 times today (EIGHT freakin times) and each and every time i tried to proceed, i got that craptastic yellow banner telling me that something happened on the back end. their servers were absolutely hammered.

PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
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I'm happy with the low price and even if I have to wait a year to get a nexus 4 I'm so happy Google set new standards. I don't find the price too cheap, they could have easily added 50 bucks more for all I care. But I'm glad they set new standards for great hardware all others phone manufacturers must now adjust

I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.

oceansaber said:
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
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man, i feel you. i sold my gnex and my backup (g2x) device in anticipation of the nexus 4. I'm old and tired. So, i'm just going to go to my tmobile store and pick up a note 2. I got one for my wife last week and she has been completely satisfied with it. I'll re-evaluate the state of android in a couple months, whereby I might sell the note 2 to finally get the nexus 4. we'll see.

If you believe that its all a conspiracy, put your aluminum foil hat back on and go sit in the corner.

PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
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Click to collapse
Finally someone who understand economics.
Put gas half price today. Guess what will happen. Even if gas stations prepared. EVERYONE will gas and you can't prepare for that. Supply is driven by how valuable it is to sell. Demand is determined by how much value you get. They released a 600$ phone at 300$. Take off your tinfoil hats and go to school.

There is no conspiracy. We are talking about about a relatively small cell phone player in LG and a device with a small profit margin. Considering that both these companies are banking on the same profit model, ie, google wants large volume sales for ads and LG wants large volume to compensate for smaller net profits per phone. With the next big phone literally always around the corner, to delay sales in any way is very bad for both companies.

shadehh said:
I don't find the price too cheap, they could have easily added 50 bucks more for all I care.
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Then it is too cheap If people are willing to pay $400 or $450, and they sell it for $350, that's too cheap. That's why demand is (and should be!) so high.
I don't think they did this intentionally, they have a great device at a great price and it sold out.

[Q] Its all designed to break, so we can buy newer ones.

Ive come to realize that everything and everyone has value and can be bought in the market for higher than actual prices or bought, traded and many times stolen then sold on the black market. Many people has been designated as being valued at 7 one dollar bills and some change. Sadly I thought it was ridiculously low before I found out it wasn't the 8.50 in my mind. So with everything breaking just in time for the newest release and commericials making the guy with an old phone look like an outcast its no wonder antidepressants have many pharmaceutical companies counting their money, not because theyre worried about a bill or a kids lunch money but because its not.illegal for companies to rob and steal from people even though if one of us did what they do we are looking at 25 years easy behind bars. Yea, conning people out of their money and bank robbery are serious crimes unless you have Inc. Or Co. after your name. My reason for this is because the little flappy plug broke off on my.Samsung galaxy.s4 active after 2 months and now its not considered water resistant anymore. Not like it was anyways but now instead of replacing it they say its not covered because the usb cover isnt on there like I took it off so I could root it or something. So they can sell a defective item and when it defects it somehow legally puts them in a more financially sound place. Wow what a mission statement. Our motto here at [email protected] "If it was made more than 6 months ago and still works, we made it wrong." Now I.understand why a lot of items have inspectors initials or numbers on them. Cuz when they get all the defectives back they can see.whose are still on the street and get Donald Trump in there to say "you're fired," and they use his or her next check to give bonuses to defective unit inspectors for units going bad one day outside the 3 day warranty they legally had to issue.
What geniuses they are to promote blogs and such, just like this one here, so we can read and complain to each other and drop the number of would be complaints to there websites and call centers by an estimated 70%. Blog it up America. Letter from our government and Big biz>>>>>*
Dear internet, thank you so very very much. First we would like to say sorry for scaring you with internet shutdowns and what not. That was just to prove a point. Yes, it worked. We would never do that though. Restrictions and complete surveillance, you bet your bandwidth bubba, but you're a cornerstone of todays democracy. Keep sending those "isnt America a republic" google searches over to "america and George Washington love democracy too" pretend a history sites. Well so long, you are forever in our thoughts and stuff, the best double agent that ever has or will of been. Can you imagine if people took to the streets in protest again. Budget, deficit, two words I refuse to say, hurts to type them. Yes we can change whatever we want to.
Forever yours, big guv n big biz
P.S. Facebook likes you, we lied and said you liked her too. I mean without her we would still be hacking myspace and aol accounts. Anyway she's a big fan. Millions of thanks, a billion more if China keeps up its westernized movement. So long you sly devil.
So im taking donations to hopefully get a website/company up and.running that takes complaints from you and sends them to the proper company or calls them. Whatever it takes to get these complaints heard by the ones selling this garbage instead of calming others down because they feel better that it wasnt just them that got robbed. Its time to be heard and they better hire some people to listen if I have anything to type about it. Peace fellow humans.

The flappy cover was crap, but it's not a conspiracy.

This reminds me of What Really Grinds My Gears by Peter Griffin.
I can not deny that there some truth in your post, manufacterers want you to buy new phones so they can make more Katjing.
Yesterday I ordered the S4 Active and I'm very excited about it.
After some online research I've come to the conclusion that the S4 Active is NOT made for being dipped into water.
Some tests showed that you CAN dip it into water, without damaging it. But some showed that the water damaged the phone's screen.
Of course, we don't know if those second tests were performed under the right circumstances, e.g, phone cover, usb jack, water temperature, although most testers say they were. Capability of assuring those circumstances is another story.
I am still going to use this phone to make underwater pictures, but to brag and showboat by deliberately throwing it into water is certainly not worth risking a 500$ device.
PS: I called Samsung and asked about the warranty. They told me you can NOT use it in a hot shower, because of the (hot) steam. Besides that, she said that the phone has been designed for taking low depth underwater pictures. If it should damage anyway, you can send it to Samsung, which will probably take at least 4 weeks, and they will investigate if it was a defect device.
If it is, you're getting a new one. If it isn't, it was probably your fault. If it wasn't your fault, then you just got screwed.

Bangball said:
So im taking donations to hopefully get a website/company up and.running that takes complaints from you and sends them to the proper company or calls them. Whatever it takes to get these complaints heard by the ones selling this garbage instead of calming others down because they feel better that it wasnt just them that got robbed. Its time to be heard and they better hire some people to listen if I have anything to type about it. Peace fellow humans.
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I thought that was what the Better Business Bureau was for? I'm in the US but I would bet other countries have a similar organization?

My Old Phone
I treated it like a new born baby and my galaxy note i717 sucked from the moment I go it. Then 2 years later 2 months before I was eligible for my next upgrade the turd phone's charging port went and a week later it would switch from full 5 bars of cell signal to 0 signal and drop calls all the time...AT&T didn't care I had insurance but it would have cost $200 to get a new phone cause the note was no longer made. They wanted to give me a note 2. I declined because the note three was coming out in a week and a half. I just got a new phone plan and got the S4 active. No problems since. I was mighty pissed though!!

Motorola Defy is the exeption to this rule. Its bullet proof.
Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app

sferrariba said:
Motorola Defy is the exeption to this rule. Its bullet proof.
Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app
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I agree my defy lasted me a whole two years i went caving with it, climbing, fishing and dropped it in the sea once where it sunk to at least a meter and once it was in my fishing box that fell over board and still worked, i took it sailing while it was in my pocket, my pocket filled with water but the phone was fine only trouble was the screen did get a fair few scratches on it by the time i sold it. the little flap was much better on that too
the s4 active i had to send one off for a broken gsm reciever and one for water damage all i did was walk in the rain for a few hours.
so the next one that came i stripped it and filled it with non toxic fisk tank sealant put it back together added a wireless charger filled the back cover and all screw holes with sealant and filled the flappy port with sealant and hopefully now it should be all good thinking of sticking kitkat aosp on it now as samsung are taking an age to release 4.4