[Q] A lot of weird problems with my xperia z? - Xperia Z Q&A, Help & Troubleshooting

Okay so I'm having a lot of problems with my phone that started a few days ago, yes I've searched all over the place and not much help and I'm not sure what to be looking for or where to put this but anyway; it started when I decided to get a data plan for my phone, it wasn't working so I had to set up the apn for my carrier and it was going fine until my Play store didn't work anymore, "no connection, retry" I've tried everything to fix it but it seemed to work when I cleared all of the apn settings and used wifi instead of data, but I can't test that now because I've no wifi and I'll lose my data apn? Google plus doesn't work anymore either, no data received or something, and Google now gives a "sign in error" on my phone and my tablet, and just today my play store has stopped working on my tablet as well (samsung galaxy tab 2 10.1, slim bean 4.3) also, I just reset my phone yesterday and suddenly my sd card is damaged? I didn't even have anything open just on my launcher, speaking of which I'm using the launcher from the nexus 5 and I can't swipe left to Google now anymore? Lastly, I was briefly getting no service for a while even though other phones in my house on the same carrier had full service? I know that's a lot but are all of these problems related, and is there any way to fix them? Thanks in advance!

For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.
---------- Post added at 11:29 PM ---------- Previous post was at 11:26 PM ----------
For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.

christianfgs said:
For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.
---------- Post added at 11:29 PM ---------- Previous post was at 11:26 PM ----------
For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.
Click to expand...
Click to collapse
Okay I've cleared the cache and data of the apps and I've removed both of my accounts, but I'm getting this screen now when I'm trying to add back my account.

JohnnyBravo-sobeast said:
Okay so I'm having a lot of problems with my phone that started a few days ago, yes I've searched all over the place and not much help and I'm not sure what to be looking for or where to put this but anyway; it started when I decided to get a data plan for my phone, it wasn't working so I had to set up the apn for my carrier and it was going fine until my Play store didn't work anymore, "no connection, retry" I've tried everything to fix it but it seemed to work when I cleared all of the apn settings and used wifi instead of data, but I can't test that now because I've no wifi and I'll lose my data apn? Google plus doesn't work anymore either, no data received or something, and Google now gives a "sign in error" on my phone and my tablet, and just today my play store has stopped working on my tablet as well (samsung galaxy tab 2 10.1, slim bean 4.3) also, I just reset my phone yesterday and suddenly my sd card is damaged? I didn't even have anything open just on my launcher, speaking of which I'm using the launcher from the nexus 5 and I can't swipe left to Google now anymore? Lastly, I was briefly getting no service for a while even though other phones in my house on the same carrier had full service? I know that's a lot but are all of these problems related, and is there any way to fix them? Thanks in advance!
Click to expand...
Click to collapse
Your first thing to try should have been the first thing you said. Take out the SIM card, put it in another phone and see does the DATA work then. If not contact your carrier. Don't start disassembling the phone...
The follow what the other guy said... but having said that your phone sounds messed up already so start from a FULL Factory Reset and re-flash the latest FW.

defsix said:
Your first thing to try should have been the first thing you said. Take out the SIM card, put it in another phone and see does the DATA work then. If not contact your carrier. Don't start disassembling the phone...
The follow what the other guy said... but having said that your phone sounds messed up already so start from a FULL Factory Reset and re-flash the latest FW.
Click to expand...
Click to collapse
The data is fine, I just think it's affecting my Google apps, and I've been trying to download the latest 4.3 version but I keep getting a download failed, I can't use broadband because I don't have it and the only ftf I have is 4.1.2 and if I flash that I'll have to use more of my data getting back to 4.2 and updating apps and I can't use that much of my data? I hope the firmware update will fix the
Google apps and random vibrations

Related

[Q] Lost connection to server: Problem with Talk

I have been having the issue where Google talk looses connection to the server repeatedly. I have to go back to the main gtalk screen to get it log back. I had this problem on Cog 4.5.3 and continuing on CM7, which I flashed today (nightly 181). This seems to be the only issue. I have search around the forum and the interwebz and have yet to find any actual solution to this problem. Any help from the XDA crew would be greatly appreciated!
I am using an Atrix 4g, CherryPi build, and this same problem recently started for me over this past weekend. Before that, it was working fine, but for some reason, it now loses connection to gtalk everytime I back out of the app. Hopefully someone can find a solution.
I'm having this issue since Friday December 2nd.
Everything works fine over Wi-Fi but when I'm connected to AT&T 3G network the Google Services keep loosing connection and then reconnect.
It is not only Google Talk, it is all Google Services including Google Voice and GMail - now I get my messages late and sometimes I have to manually refresh to get new messages.
It is happening on my phone that runs CM7.1 and my wife's phone that runs CM6 and never been updated since December last year.
No settings were changed on either phone but both of them started having this problem last Friday.
I spend half an hour on the phone with AT&T technical support but they were useless and just said they have opened a case and will investigate.
Moreover, sometimes Gmail over IMAP was not available ("cannot connect to server") and Chase bank app could not connect to Chase server either
The problem still exists today for the 4th day.
Again, everything works 100% perfect over my home wi-fi connection, so there is clearly no phone or ROM problem.
Are you guys all on AT&T network or are you with other carriers and countries?
I am going to an AT&T store today to test a phone on display.
BTW, my phone is Samsung Captivate (Galaxy S), rooted, running CM7.1
I personally believe that AT&T is having problem with their APN.
My brother has SGSII and he is using a different APN that is only available to customers that have newer "4G" (HSDPA+) phones.
When he switched to "wap.cingular" he had the same issue in GTalk.
But he has no problem with Google Services using AT&T's new APN:
APN: phone
instead of "wap.cingular"
But this is only available to HSDPA+ customers. I cannot switch to this APN.
I'm with you guys. I noticed today that I would lose my data connection when using many different Google services. Talk, GMail, and YouTube all cause my to lose my data connection (bars go grey from the normal blue, meaning I can make calls and do SMS, but I have no data connection).
Google Talk:
As long as I am on the main screen, I am connected and can see who is online and offline. As soon as I click on a person's name, I start to lose my connection. Occasionally I can get a message out before I lose my data connection, most of the time I can't.
GMail:
Messages come in on a LONG delay over mobile data, and when I am in the GMail application, I lose my data connection.
YouTube: The app loads, I can search for videos, I can even choose videos, but they will never load. I lose my data connection until I back out of Youtube.
All of this works just fine over Wifi.
Anyone have any additional information for us? When I noticed the problem, nothing had changed on my phone for weeks (I'm running Atrix CM7 nightly 20, which was released back before Thanksgiving). Tonight I did a full wipe in fastboot and reinstalled everything from scratch, and I have the same problem.
DK
P.S. I am on AT&T in Massachusetts.
Here is what I did as a temporary workaround.
I gave AT&T my brother's SGS II IMEI and told them that this is my new phone.
After the new IMEI was posted to my profile the data plan code has changed from SMT2GB to HSSMT2GBH
This way I have gained access to AT&T's new gateway (APN: phone).
With this gateway I have a stable connection to Google Services and the GTalk works perfectly, no jumping in and out.
The only problem is that I tried so many options but I could not setup the access point for MMS.
I don't usually use MMS anyway, so no big deal to me.
I consider it as a temporary workaround, hoping that AT&T is going to fix their wap.cingular anytime soon. It's been 4 days so far. And every technical support rep I spoke to says that he/she never heard about this problem before and this was their first time ...
---------- Post added at 05:09 AM ---------- Previous post was at 05:03 AM ----------
DeathKoil said:
Tonight I did a full wipe in fastboot and reinstalled everything from scratch, and I have the same problem.
P.S. I am on AT&T in Massachusetts.
Click to expand...
Click to collapse
Full wipe (or clear data, clear cash, etc.) won't help here, this is clearly AT&T's problem. But I was about to do the same before I found out that my wife's phone acts exactly the same way. This saved me from setting up my phone from scratch
P.S. I have visited an AT&T Retail Location today and tested a few 3G phones they have on display - same problem detected.
(Woodbridge, New Jersey)
OK, guys. The problem is gone this morning.
I have a stable connection to all Google Services through "wap.cingular" APN.
Congradulations AT&T, it took 4 days to fix the problem ...
docent000 said:
OK, guys. The problem is gone this morning.
I have a stable connection to all Google Services through "wap.cingular" APN.
Congradulations AT&T, it took 4 days to fix the problem ...
Click to expand...
Click to collapse
Ha, if I had found this thread yesterday it would have saved me several ROM installs. Oops
AT&T
Just a little update, if anyone would read this thread.
In February-March AT&T had the same problem with wap.cingular again and other APN had no problem.
Googel used to sing in and out all the time and quite a few websites were not loading at all giving me a message "page cannot be found"
Speaking to an AT&T rep was useless as always.
The first guy told me AT&T cannot guarantee 100% access to the internet at all times and there is nothing they could do about it.
Second guy called me a few times, he even tested a phone (or at least he said so) and did not find any problem. Then he called me back again and wanted me to do a factory reset. I told him I'm not doing it, peroid. My wife's phone does the same this and so does my old LG Incite with STOCK windows 6.1. I also told him that I'm not using their AT&T stock bloatware, since I told him that he started to push to the point that my problem was with unsupported OS and this was not AT&T's problem. I told him that I pay AT&T for SERVICE and not for the phone support and repeated that the other two devices have the same problem. I told him I'm not an average lamer-user, therefore he can't give me all that BS. He had nothing to reply but only promise to call me back WHICH NEVER HAPPEND.
Yes, he never called me back.
But next day the problem was gone. Maybe they found the problem and he was embarassed to call me back? Maybe the problem was gone by itself like it started. I don't know.
But it's all OK now since then.
Last week I flashed ICS 4.0.4 and now the phone is even faster and only better!
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A

Unlocked phone with custom ROM, can't use data plan anymore

I'm using Koodo mobile and I live in Canada. My main problem is that since I customized/modded my phone, I can't use my data plan anymore. If there's an extra option I've missed (which is possible), I can't find it, but the usual "enable data" doesn't work, so I'm stuck with wifi only. Another problem I've noticed is that when I travel to the US, I can't send international text messages anymore, only Canada and US text messages.
Here's what I did:
- applied all necessary updates
- bml5.img with super-user access
- unlocked phone with foreign SIM card
- installed SGS3 (emulated my phone)
- full wipe
- installed cm7 (cm-7-20130608-UNOFFICIAL-cooper.zip) + GApps
Used it for a while like this and data worked for a while in the beginning, but I had to disable wifi when it was on, cause it seemed to interfere. Seems like at some point though, maybe after a reboot or something, the data would never work, no matter if I disabled wifi or not.
Today, I did another full wipe and installed NexusAce_v0.1 instead, same problem with data. (Not sure about the international texts in the US cause I haven't gone there yet..)
Anyone knows what I can do about it?
Apn
Almalexiel said:
I'm using Koodo mobile and I live in Canada. My main problem is that since I customized/modded my phone, I can't use my data plan anymore. If there's an extra option I've missed (which is possible), I can't find it, but the usual "enable data" doesn't work, so I'm stuck with wifi only. Another problem I've noticed is that when I travel to the US, I can't send international text messages anymore, only Canada and US text messages.
Here's what I did:
- applied all necessary updates
- bml5.img with super-user access
- unlocked phone with foreign SIM card
- installed SGS3 (emulated my phone)
- full wipe
- installed cm7 (cm-7-20130608-UNOFFICIAL-cooper.zip) + GApps
Used it for a while like this and data worked for a while in the beginning, but I had to disable wifi when it was on, cause it seemed to interfere. Seems like at some point though, maybe after a reboot or something, the data would never work, no matter if I disabled wifi or not.
Today, I did another full wipe and installed NexusAce_v0.1 instead, same problem with data. (Not sure about the international texts in the US cause I haven't gone there yet..)
Anyone knows what I can do about it?
Click to expand...
Click to collapse
I think it's your APN
go here -> koodomobile.com/en/on/switch2koodo-step-3-c.shtml
Mar974 said:
I think it's your APN
go here -> koodomobile.com/en/on/switch2koodo-step-3-c.shtml
Click to expand...
Click to collapse
Awesome!! I feel kinda stupid for not having thought of that. Thanks a bunch!!

[Q] Help with AT&T Moto X gen 2

I mistakenly (for full price) bought the AT&T X Gen 2 from motorola store instead of the pure edition, and realized it too late to return the device. Since I am on tmo, I tried to get it unlocked by AT&T - who were completely unhelpful. I then bought an unlock code, which seemed to have successfully unlocked it (put in the tmo sim, asked for code, input the code and it accepted it). Now - the phone can make calls (both with the tmo sim, and with an AT&T sim), but no matter what I do - there is NO data capability. Works fine with Wifi, but both with tmo or at&t SIMs, there is no data connectivity.
I am wondering if the unlocking process didn't work right, and has the radio stuck in some weird state - which makes data not work. I have tried hard resetting the phone etc - but no luck thus far.
Any suggestions? Is there a way to flash the radio to revert it back to factory settings with data working. Anything else I could try? Is there a factory AT&T ROM that I can "officially" restore the device using?
Out of curiosity, how did it take you over two weeks to figure out you bought the wrong device?
Did you set the proper TMo apns?
Sent from my Nokia Lumia 830
_MetalHead_ said:
Out of curiosity, how did it take you over two weeks to figure out you bought the wrong device?
Did you set the proper TMo apns?
Click to expand...
Click to collapse
Unfortunately - this was ordered by someone else for me while I was traveling. It arrived, but by the time I got it in my hands it was too late
Yes - tried the tmo APNs and no luck. I also factory reset back to AT&T defaults and still no data (with an AT&T SIM). It shows a "gray" 4G icon, but that's it.
I was hoping that there was some official tool that would allow me to flash the factory ROM (or something similar) that would fix whatever the unlock code screwed up. Even the phone gets relocked - i don't mind. I am happy to use it with AT&T.
Turn off phone, Take sim card out, do a factory reset, let it boot up, then shutdown, insert sim and turn the phone back on.
Tried that before - but will try again. Will report shortly.
No luck. Did as you suggested. Still shows a grayed out 4G icon. The data settings seem right - shows the AT&T APN. browser says phone is offline.
agnivarsh said:
No luck. Did as you suggested. Still shows a grayed out 4G icon. The data settings seem right - shows the AT&T APN. browser says phone is offline.
Click to expand...
Click to collapse
have you tried changing the network type to 3g and seeing if it will pick up data?
---------- Post added at 09:58 PM ---------- Previous post was at 09:53 PM ----------
and then if it does pick up data, then switch it back to lte after a few seconds and see what happens.

Not registered on Network

Hi,
Someone could advise me, why the hell in the first step I updated to Android Pie, from Oreo! One of the big mistakes I could ever do, ruined my note 8, fiscally!!
After update to Android Pie, network was alright, data mobile, text, calls, video etc!
2 days ago, my 4G disappeared from top of my screen!!! I took out the sim hundreds of time, I've done factory network reset, I was in Phone app, cleared cached!
I got this big issue, called NOT REGISTERED TO NETWORK! someone could tell me how can I sort out?
Please see the pictures attached
Did you check if your imei has is still the good one? I had an issue like this after flashing a new ROM on my Galaxy S2. Maybe your upgrade failed on some part.
Hey OP,
Have your issue resolved yet? Please give an update as I have a similar issue.
tick for 10 seconds modo avion and then, untick again... maybe this resolve u problem...
irefutabil said:
I've done factory network reset,
Click to expand...
Click to collapse
How did you do this? I don't see this option on my Exynos Note 8
the phone was blacklisted by network mother, and can be use only on that network! I tried everything to fix it but nothing, seems to be was impossible! I bought the phone from Facebook, was brand new, sealed, unlocked at that moment, can take any SIM! exactly after 1 year, the stopped accepting my SIM, i thought initial phone was bought via a contract and the person stopped paying his monthly payments, so they blocked to use only on that network!
How I've done an factory network reset, try to search in settings, but I am sure all option for resetting are on section factory reset!
irefutabil said:
the phone was blacklisted by network mother, and can be use only on that network! I tried everything to fix it but nothing, seems to be was impossible! I bought the phone from Facebook, was brand new, sealed, unlocked at that moment, can take any SIM! exactly after 1 year, the stopped accepting my SIM, i thought initial phone was bought via a contract and the person stopped paying his monthly payments, so they blocked to use only on that network!
How I've done an factory network reset, try to search in settings, but I am sure all option for resetting are on section factory reset!
Click to expand...
Click to collapse
Turn off the device
Press Volume Up + Bixby + Power key
irefutabil said:
the phone was blacklisted by network mother, and can be use only on that network! I tried everything to fix it but nothing, seems to be was impossible! I bought the phone from Facebook, was brand new, sealed, unlocked at that moment, can take any SIM! exactly after 1 year, the stopped accepting my SIM, i thought initial phone was bought via a contract and the person stopped paying his monthly payments, so they blocked to use only on that network!
How I've done an factory network reset, try to search in settings, but I am sure all option for resetting are on section factory reset!
Click to expand...
Click to collapse
So this issue have not resolved yet?
irefutabil said:
the phone was blacklisted by network mother, and can be use only on that network! I tried everything to fix it but nothing, seems to be was impossible! I bought the phone from Facebook, was brand new, sealed, unlocked at that moment, can take any SIM! exactly after 1 year, the stopped accepting my SIM, i thought initial phone was bought via a contract and the person stopped paying his monthly payments, so they blocked to use only on that network!
How I've done an factory network reset, try to search in settings, but I am sure all option for resetting are on section factory reset!
Click to expand...
Click to collapse
this wipe "only" erase APN options.. not a wipe config your app for restart that.
in apps search SIM app. SIM CONFIG or similar option. delete cache and data in modo avion. then, after delete and force stop, desactive modo avion.
mi note8 haved similar problem and i resolved with that.
I finally got it fixed by following simple procedure I found at another XDA thread.
https://forum.xda-developers.com/android/general/guide-restore-imei-fix-corrupted-efs-t3116217
---------- Post added at 05:43 PM ---------- Previous post was at 05:43 PM ----------
I finally got it fixed by following simple procedure I found at another XDA thread.
https://forum.xda-developers.com/android/general/guide-restore-imei-fix-corrupted-efs-t3116217

Pixel 5 wi-fi calling no longer on menu

I have a Pixel 5. I was trying to turn on wi-fi calling. It is no longer on my menu. I searched settings, I did a bunch of "Googling". Everything I read says it should be in the Phone app under Settings and then Calls. It is not. Searching the menu brings nothing up either. I have an old Pixel 2 on the same network. I found the wi-fi calling option and turned it on pretty easily.
Any idea what is going on here? I am clueless.
Stock ROM?
Rooted?
Carrier?
----------------------------------------------------
I am stock ROM, Rooted, Verizon, and it is in Settings > Network & Internet > Mobile network > Advanced > Wi-Fi calling
andybones said:
Stock ROM?
Rooted?
Carrier?
----------------------------------------------------
I am stock ROM, Rooted, Verizon, and it is in Settings > Network & Internet > Mobile network > Advanced > Wi-Fi calling
Click to expand...
Click to collapse
Stock, unrooted, originally AT&T, now TING (Verizon). Is there any reason to root a Pixel? (If there is, I will)
draexo said:
Stock, unrooted, originally AT&T, now TING (Verizon). Is there any reason to root a Pixel? (If there is, I will)
Click to expand...
Click to collapse
That's an entirely different question with various threads debating the points. But to your OP it is also in the phone settings, calling accounts, <click> the account and Wifi calling can be enabled there. If it's not there then perhaps it's not available on your dialing network.
The carrier (Ting/Verizon) turned it on. Magically, wifi calling appeared in my settings!
Now the Pixel 2 is using wifi calling fine. The Pixel 5 allows me to attempt to turn it on, but, alas, it fails. I contacted support again and they confirmed wifi calling is on for both devices. So, they did the "default" troubleshooting thing of asking me to do a factory reset on the Pixel 5 to see if that would make it use wifi calling.
I do not want to do a factory reset.
draexo said:
The carrier (Ting/Verizon) turned it on. Magically, wifi calling appeared in my settings!
Now the Pixel 2 is using wifi calling fine. The Pixel 5 allows me to attempt to turn it on, but, alas, it fails. I contacted support again and they confirmed wifi calling is on for both devices. So, they did the "default" troubleshooting thing of asking me to do a factory reset on the Pixel 5 to see if that would make it use wifi calling.
I do not want to do a factory reset.
Click to expand...
Click to collapse
The only time I'd do a factory reset was when I wanted to for some reason or another. Never when a CSR tells be to do one to troubleshoot. Most I'd do is a reboot which I'm sure you've done. As for Wifi calling it's not all it's cracked up to be. I get dropped calls, crumby audio and overall a bad experience so I turned it off. Is there a demanding reason you need it? I'd also try to troubleshoot on your own and maybe check out Reddit for some insights. Good luck.
bobby janow said:
The only time I'd do a factory reset was when I wanted to for some reason or another. Never when a CSR tells be to do one to troubleshoot. Most I'd do is a reboot which I'm sure you've done. As for Wifi calling it's not all it's cracked up to be. I get dropped calls, crumby audio and overall a bad experience so I turned it off. Is there a demanding reason you need it? I'd also try to troubleshoot on your own and maybe check out Reddit for some insights. Good luck.
Click to expand...
Click to collapse
I switched from AT&T because of lack of coverage at my home about 2 weeks ago. TING/Verizon covers both. Last night, I lost service. Something happened to the Verizon tower for about 2/3 hours. If I had wi-fi calling, it would not have been an issue. Will this be something that happens on occasion? Most likely not. I never used wi-fi calling before (I had a microcell @ home for AT&T).
Reddit? I thought XDA was the place for all things cell phone related!
I went to clear the system cache... but apparently Android 11 does not have one!!
It just bugs me that I can not get it to turn on.
4 months until Pixel 6.... I guess I can wait for that and THEN do a factory reset.
draexo said:
I switched from AT&T because of lack of coverage at my home about 2 weeks ago. TING/Verizon covers both. Last night, I lost service. Something happened to the Verizon tower for about 2/3 hours. If I had wi-fi calling, it would not have been an issue. Will this be something that happens on occasion? Most likely not. I never used wi-fi calling before (I had a microcell @ home for AT&T).
Reddit? I thought XDA was the place for all things cell phone related!
I went to clear the system cache... but apparently Android 11 does not have one!!
It just bugs me that I can not get it to turn on.
4 months until Pixel 6.... I guess I can wait for that and THEN do a factory reset.
Click to expand...
Click to collapse
Yes, stick with XDA,
What do you mean that "Android 11 doesn't have one" - You mean Android 11 doesn't have system cache?
What did you try that leads you to think this?
go to dialer and type *#*#4636#*#*
then Phone information
then check that Wifi calling Provisioned is checked.
Hopefully help from users here can help you get it turned on.
I do feel a factory reset may be needed, however. but NOT sure at all.
Make sure My Verizon Services is turned on in app settings. (search system apps to find it). Allow it to Modify system settings, reboot
I remember having to jump some hoops like factory reset and clearing certain things in fastboot on the HTC 10 with Verizon in regards to WI-FI Calling/VoLTE.
Let me ask, did you switch from AT&T to TING while you owned this Pixel 5.
If so, was it working with AT&T?
When did you switch (which update of the Pixel)
WiFi Calling at Verizon FAQs | Verizon
Learn how to use Verizon Wi-Fi calling if cellular service isn't available.
www.verizon.com
3 Ways To Fix Verizon Unable To Activate WiFi Calling - Internet Access Guide
Verizon unable to activate WiFi calling? We have enlisted the most helpful ways and expect that these methods will remove the problem for you.
internet-access-guide.com
draexo said:
I switched from AT&T because of lack of coverage at my home about 2 weeks ago. TING/Verizon covers both. Last night, I lost service. Something happened to the Verizon tower for about 2/3 hours. If I had wi-fi calling, it would not have been an issue. Will this be something that happens on occasion? Most likely not. I never used wi-fi calling before (I had a microcell @ home for AT&T).
Reddit? I thought XDA was the place for all things cell phone related!
I went to clear the system cache... but apparently Android 11 does not have one!!
It just bugs me that I can not get it to turn on.
4 months until Pixel 6.... I guess I can wait for that and THEN do a factory reset.
Click to expand...
Click to collapse
@andybones Lol, I'm not saying ditch XDA it's my go to. But... Reddit has some pretty good content for phone issues along with cute animal pics (subreddit r/aww) and all kinds of stuff to get lost in.
As for this issue I did a cursory search in the GooglePixel sub and there have been some issues going back over the years with Ting and ATT and wifi calling. One post said use the dialer code you mentioned above and provisioning. Also factory resets did not help at least one frustrated user. Factory resets are so laborious even with Google cloud but I guess if it's needed then worth a try.
OP keep us posted if you do happen to get it fixed. Then I'll link it to the subreddit. lol
andybones said:
Yes, stick with XDA,
What do you mean that "Android 11 doesn't have one" - You mean Android 11 doesn't have system cache?
What did you try that leads you to think this?
Click to expand...
Click to collapse
When I get into recovery, the option to wipe cache partition is simply not there. All the other normal recovery options are there.... reboot, reboot to bootloader, apply update from ADB... even factory/data reset, but wipe cache partition is gone.
Here is a thread regarding the system cache.
https://www.reddit.com/r/oneplus/comments/j8ohht
andybones said:
go to dialer and type *#*#4636#*#*
then Phone information
then check that Wifi calling Provisioned is checked.
Click to expand...
Click to collapse
WiFi calling Provisioned IS checked.
andybones said:
Hopefully help from users here can help you get it turned on.
I do feel a factory reset may be needed, however. but NOT sure at all.
Make sure My Verizon Services is turned on in app settings. (search system apps to find it). Allow it to Modify system settings, reboot
Click to expand...
Click to collapse
I have no "My Verizon Services" APP
andybones said:
I remember having to jump some hoops like factory reset and clearing certain things in fastboot on the HTC 10 with Verizon in regards to WI-FI Calling/VoLTE.
Let me ask, did you switch from AT&T to TING while you owned this Pixel 5.
If so, was it working with AT&T?
When did you switch (which update of the Pixel)
Click to expand...
Click to collapse
I switched about 2 weeks ago. I was on the June update with AT&T. No idea if wifi calling worked as I had an old AT&T microcell I used at home instead. I am now on the July update. I bought the phone from the Google store, not a carrier.
andybones said:
WiFi Calling at Verizon FAQs | Verizon
Learn how to use Verizon Wi-Fi calling if cellular service isn't available.
www.verizon.com
3 Ways To Fix Verizon Unable To Activate WiFi Calling - Internet Access Guide
Verizon unable to activate WiFi calling? We have enlisted the most helpful ways and expect that these methods will remove the problem for you.
internet-access-guide.com
Click to expand...
Click to collapse
bobby janow said:
@andybones Lol, I'm not saying ditch XDA it's my go to. But... Reddit has some pretty good content for phone issues along with cute animal pics (subreddit r/aww) and all kinds of stuff to get lost in.
As for this issue I did a cursory search in the GooglePixel sub and there have been some issues going back over the years with Ting and ATT and wifi calling. One post said use the dialer code you mentioned above and provisioning. Also factory resets did not help at least one frustrated user. Factory resets are so laborious even with Google cloud but I guess if it's needed then worth a try.
OP keep us posted if you do happen to get it fixed. Then I'll link it to the subreddit. lol
Click to expand...
Click to collapse
I made a comment about sticking with XDA. Meaning stick with XDA, literally. If he finds the answer someplace else, GREAT! Just stick with XDA, and come back and post what fixed it.
Roll your eye all you want though. Useless as it is, roll on.
draexo said:
I cant not find it. Where is it? Do I need to go into recovery? Everything I try ends up with the dead android image.
Here is a thread regarding the system cache.
https://www.reddit.com/r/oneplus/comments/j8ohht
WiFi calling Provisioned IS checked.
I have no "My Verizon Services" APP
I switched about 2 weeks ago. I was on the June update with AT&T. No idea if wifi calling worked as I had an old AT&T microcell I used at home instead. I am now on the July update. I bought the phone from the Google store, not a carrier.
Click to expand...
Click to collapse
That thread is for OnePlus phone..
Also I'm guessing it was for when Android 11 came out and updating from Android 10 to Android 11. Yes, wiping cache for all apps will cut down on errors.
Maybe not having the My Verizon services app is leading to the issue.
I bought mine from Google store.. not Verizon (or I'd not have root)
Are you selecting in settings - Apps - "show system"?
andybones said:
You can post to Reddit, I was just saying don't ditch XDA..
That thread is for OnePlus phone..
Also I'm guessing it was for when Android 11 came out and updating from Android 10 to Android 11. Yes, wiping cache for all apps will cut down on errors.
Maybe not having the My Verizon services app is leading to the issue.
I bought mine from Google store.. not Verizon (or I'd not have root)
Are you selecting in settings - Apps - "show system"?
Click to expand...
Click to collapse
You are correct, when I select "show system" My Verizon Services shows up. It has same permissions as yours.
I was able to get into recovery, but wipe cache partition is not an option anymore. Very strange.
I also deleted some AT&T apps that were still hanging around.
draexo said:
You are correct, when I select "show system" My Verizon Services shows up. It has same permissions as yours.
I was able to get into recovery, but wipe cache partition is not an option anymore. Very strange.
I also deleted some AT&T apps that were still hanging around.
Click to expand...
Click to collapse
What about when you select Advanced and then is "modify system settings" allowed for the My Verizon services?
Also how were you able to delete AT&T apps? were they not system apps? or do you have root? I recall your post up above saying unrooted.
IIRC, stock recovery never had option to wipe cache, but rather to wipe data/factory reset
I would check the Playstore for an app to wipe cache, I'd link but the one I use requires root.
A suggestion is to root the device, try wiping the cache, and if things get working remove root.
Let me ask this, did you flash the July Factory image since switching to TING?
Try removing -w (to not lose data) and flash the latest July again. Can't hurt.
andybones said:
What about when you select Advanced and then is "modify system settings" allowed for the My Verizon services?
Click to expand...
Click to collapse
Yes, it is.
andybones said:
Also how were you able to delete AT&T apps? were they not system apps? or do you have root? I recall your post up above saying unrooted.
Click to expand...
Click to collapse
I installed them manually myself when I got the phone. I deleted them.
andybones said:
IIRC, stock recovery never had option to wipe cache, but rather to wipe data/factory reset
I would check the Playstore for an app to wipe cache, I'd link but the one I use requires root.
A suggestion is to root the device, try wiping the cache, and if things get working remove root.
Click to expand...
Click to collapse
I can root it. I just have not had a need for root in years. I will try this and report back.
From the images I saw on the Verizon website, the stock pixel recovery does have wipe cache, but no harm in rooting.
andybones said:
Let me ask this, did you flash the July Factory image since switching to TING?
Try removing -w (to not lose data) and flash the latest July again. Can't hurt.
Click to expand...
Click to collapse
Is there no one-click root? Maybe Magisk? I am not needing a custom ROM.
Spent quite a bit of time searching the net for answers. Seems like a common issue across all the Pixel devices, and yet, no one has ever managed to get it working except in instances where the carrier's provisioning was incorrect.
andybones said:
I made a comment about sticking with XDA. Meaning stick with XDA, literally. If he finds the answer someplace else, GREAT! Just stick with XDA, and come back and post what fixed it.
Roll your eye all you want though. Useless as it is, roll on.
Click to expand...
Click to collapse
I'm sorry, what exactly do you mean by that?
I contacted Google Support.
Here is what they had me do:
1 Settings > System > Advanced > Reset Options > Reset Wi_Fi, mobile & Bluetooth. MAKE SURE TO UNCKEC ERASE DOWNLOADED SIMS
2 Settings > Apps & Notifications >(see all apps) Phone App > Clear Cache, Force Stop
3 Update all PlayStore Apps
4 Reboot
5 Attempt to enable Wi-Fi
FAIL
Insist the problem is with the carrier.
draexo said:
Is there no one-click root? Maybe Magisk? I am not needing a custom ROM.
Click to expand...
Click to collapse
I use and suggest Magisk for rooting. But you will need a PC to fastboot flash the modified boot.img
draexo said:
Spent quite a bit of time searching the net for answers. Seems like a common issue across all the Pixel devices, and yet, no one has ever managed to get it working except in instances where the carrier's provisioning was incorrect.
Click to expand...
Click to collapse
draexo said:
I contacted Google Support.
Here is what they had me do:
1 Settings > System > Advanced > Reset Options > Reset Wi_Fi, mobile & Bluetooth. MAKE SURE TO UNCKEC ERASE DOWNLOADED SIMS
2 Settings > Apps & Notifications >(see all apps) Phone App > Clear Cache, Force Stop
3 Update all PlayStore Apps
4 Reboot
5 Attempt to enableReboot but
FAIL
Insist the problem is with the carrier.
Click to expand...
Click to collapse
I think if it's anything like how VZW is, it is the carrier. Possibly factory reset needed after turning on, or something else like wiping cache on the Phone and Settings apps.
andybones said:
I use and suggest Magisk for rooting. But you will need a PC to fastboot flash the modified boot.img
I think if it's anything like how VZW is, it is the carrier. Possibly factory reset needed after turning on, or something else like wiping cache on the Phone and Settings apps.
Click to expand...
Click to collapse
Going to try a different SIM card from another carrier over the weekend. I will report back.

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