I recently bought a Xperia SP C5302.
Within 2 days, the top part of the screen stopped responding back.
Initially it used to work after locking the screen and then unlocking it but now it doesnt even responds on rebooting the phone.
What should I do now?
common problem
akshay91 said:
I recently bought a Xperia SP C5302.
Within 2 days, the top part of the screen stopped responding back.
Initially it used to work after locking the screen and then unlocking it but now it doesnt even responds on rebooting the phone.
What should I do now?
Click to expand...
Click to collapse
It is a common problem found in many SP phones. I went to purchase a black SP and it had the same problem. I checked there itself and changed it with white SP. It is not the problem of navigation bar. Navigation bar will work when you rotate the screen. The problem is with the touch screen. You can check this by enabling 'show touches'. My suggestion is to change the phone.
madhukarmohan said:
It is a common problem found in many SP phones. I went to purchase a black SP and it had the same problem. I checked there itself and changed it with white SP. It is not the problem of navigation bar. Navigation bar will work when you rotate the screen. The problem is with the touch screen. You can check this by enabling 'show touches'. My suggestion is to change the phone.
Click to expand...
Click to collapse
The thing is its been a week and the dealer wont change now.
I have checked the touch using its service menu and it shows that the top 1-1.5 cm touch isn't responding.
Shall i take it to the service center?
akshay91 said:
The thing is its been a week and the dealer wont change now.
I have checked the touch using its service menu and it shows that the top 1-1.5 cm touch isn't responding.
Shall i take it to the service center?
Click to expand...
Click to collapse
Yeah. As it is just one week old, take it to the service center.
Related
All,
Would anybody know how to help me with a little problem. Last night, my notification bar has stopped working, just become none responsive completely. The screen is still sensing the touch because it works when using different apps, but I can no longer pull down the notification bar meaning I can not reset any notifications I receive. I have tried switching the phone on and off again, and also did a factory reset but it hasn't made any difference.
The handset I have is an O2 Xperia Z, running Android 4.2.2.
Any help or advice would be greatly appreciated, I am considering heading to my local O2 shop later today.
Thanks
tstageman said:
All,
Would anybody know how to help me with a little problem. Last night, my notification bar has stopped working, just become none responsive completely. The screen is still sensing the touch because it works when using different apps, but I can no longer pull down the notification bar meaning I can not reset any notifications I receive. I have tried switching the phone on and off again, and also did a factory reset but it hasn't made any difference.
The handset I have is an O2 Xperia Z, running Android 4.2.2.
Any help or advice would be greatly appreciated, I am considering heading to my local O2 shop later today.
Thanks
Click to expand...
Click to collapse
Suggest to try to repair with pc companion first. Select the left hand most option, and then the "repair" option.
I know you say the screen is working, but try testing it to make sure touches are registering on all of the top part of the screen.
Enter *#*#7378423#*#* in the dialler -> Service tests -> Touch screen.
Sent from my C6603 using Tapatalk 4
Thanks guys,
I am just charging my handset up to 50% required to try and repair and will give that a go.
In the mean time I have just tried the service test and it appears that in the 6-7mm at the top of the screen there is no sensitivity. However...when on my home screen, there is no response from the status notification bar in that area, yet when I scroll left and right within that area, the home screen is being pulled side to side so there is obviously some kind of happening within that area, just not having any effect on the status bar.
Does this mean it may need a new screen?
Tom
If you screenshot your phone it should come back. That usually works.
Sent from my SAMSUNG-SGH-I337 using xda premium
How do I screenshot it, I think I've done it once before but I can't remember.
Thanks
Just tried the screenshot but it doesn't clear the problem.
Regards
i have some problem, always show the pop up notification has stopped, what should i do ?
has a similar problem recently with my Xperia Z. The lower portion of the screen containing the navigation bar stops responding to touches. I tried service tests and confirmed that on the nav bar area, touches are not registered. So, I guess this is a hardware problem?
My temporary solution is to use "Screen Settings" app and change the screen resolution. I have now a smaller workable screen but at least both my nav bar and task bar works. downside is, I don't have a 16:9 aspect ratio screen anymore. hehe
Anybody?
Oh, and I'm almost sure this is not a software issue as I tried stock rom and custom rom, and on both roms, the lower portion of the touch screen is not responding to touches. so, yes, hardware problem maybe. Anybody else encountered this?
Hello I have the same problem with a notification bar. Do any one manage to resolve it?
Thanks
same here.... need solution...
Hi MY Sony Xperia Z is 1 week old JB 4.3 not rooted
I noticed that there are some vertical lines in left and right of the home screen and in anywhere when i pop up something.
Even when playing games
I just upload this picture because it is the most noticable one.
Sorry for bad english
Thanks!
Just in landscape?
I would say it's an hardware issue, bring it to a repair center.
gripfly said:
Just in landscape?
I would say it's an hardware issue, bring it to a repair center.
Click to expand...
Click to collapse
No, even if in portrait even in the home screen its most noticable when im in a white theme
vertical lines. When i pop up options or something its so noticable.
And when i turned it off not completely shutdown, After i open it again it's gone but after 30 secs or so it is back again
Bring it to repair center how @gripfly said, or try to do factory or hardreset.
If flashing other stock rom didn't worked so thats the screen problem : \
Thanks for the answers =)
I'll go to service center tomorrow
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
I guess I'm the only case of this happening?
Info
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
It can occur for lots of reasons
This can be only software lag instead of touch panel problem.
and even 3rd party app can freeze your phone like this.
anyway the possible solution and way to understand if it s software or hardware problem is to repair firmware by PC companion
:good:
Geeks Empire said:
It can occur for lots of reasons
This can be only software lag instead of touch panel problem.
and even 3rd party app can freeze your phone like this.
anyway the possible solution and way to understand if it s software or hardware problem is to repair firmware by PC companion
:good:
Click to expand...
Click to collapse
The reason I don't think its software related is because after the reboot my phone goes into the device encryption unlock menu right away. This menu theoretically should have little to no software loaded at this point, yet it still didn't response to touch. Now, I did recently downgrade from the latest UK ROM to the next available U.S. ROM. Not sure if that may have affected anything...
No more problems yet though...
ChiGGz said:
The reason I don't think its software related is because after the reboot my phone goes into the device encryption unlock menu right away. This menu theoretically should have little to no software loaded at this point, yet it still didn't response to touch. Now, I did recently downgrade from the latest UK ROM to the next available U.S. ROM. Not sure if that may have affected anything...
No more problems yet though...
Click to expand...
Click to collapse
Was the phone wet? Water can mess with the capacitive screen but shouldn't still be a factor after drying it with a rag. I'm assuming you realized this already, but doesn't hurt to double check.
Matt
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
Screen is not the issue… its the system
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
My Z3 do this too.. i dont know what to do
Same here. Happend 5 minutes ago and since no response from the phone -.-"
I hope it settles itself again.
Edit:
Now it works again. Strange behavior
I just returned my Z3c because of a touch screen malfunction. But in my case, it wasn't unresponsive, it just went nuts. It located taps at totally different spots from where I was touching, so typing, scrolling, etc. just was impossible. Luckily, this state only lasted for a couple of seconds up to a minute max, but occurred several times a day. Phone now exchanged for the "big" Z3 (due to arrive tomorrow), hope it hasn't the same issues.
I have found the reason my phone was unresponsive. I disabled some apps through adb, one of them seems to have caused the issue (dunno which though).
So I just restored the phone using the pc companion and since then no unresponsive touch screen.
Sent from my D5803 using XDA Free mobile app
Z3 Compact top half of touch screen not working
The top half of the screen of my Z3 Compact doesn't register any touches anymore. The bottom half is OK.
The phone wasn't dropped or anything. I did a repair with PC Companion and nothing, still the same....
Sigh!
hello, well the same thing is happened to me but my phon is z3 dual, this happened just before hour ago
Any solutions ..
I've just bought it about 2 weeks ago
I have the same problem, the touch is not responding and I can't use the phone since yesterday.
did reset by buttons and also by that yellow reset button and still nothing, it powers on but I am stuck when it asks me to enter the PIN code, because the touch is not working.
Anyone got a solution for that?
Which apps you have disabled on adb and say cause that issue?
Same trouble over here. Experimenting this unresponsive touch panel since today, several hours without working at all. I just blocked some boatware apps, but this should not affect touch panel, right?
Just restored the whole phone using official from Sony PC Companion software. It remains the same trouble with touch panel.
Today, in house, we put the phone under tap water just a blink. Do you think this could have damaged the device, though is water resistant? Do you know where are the humidity sensors, that could have change? Thank you for helping!
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
i have the same problem...it happened today,my alarm was ringing and i couldnt turn it off
i think that some water has gotten into the phone and my opinion is that water is the problem,i puted in some rice and tomorow morning i will se if there are any results,if it helps i will let you know
any updates guys?
the bottom half of the screen on my z3 stopped working, cant unlock coz cant type pin =[
any update guys??
i cant connect with pc companion due cant unlock my device..any helpful tips???
pls..need some help
Same damn problem
Any other solutions? Same problem here. Held it under a tap a bit last night, and since then its gone off unresponsive two different times.
Since that is a weird issue & after searching a lot of times i don't get a proper solution, i think that is the time to post it.
Touch not working on top notification bar & bottom menu(home, back) bar when device is unlocked. But that is working perfectly when device is locked(on lock-screen).
I already test screen by Xperia Diagnostics, every area of screen working fine.
So, of course that is not a Hardware issue. I already tried with Downgrading to kitkat but that doesn't help.
Thanks in advance
Xperia Z1(C6903)
5.0.2
14.5.A.0.270
I have a similar problem on all firmwares. When device boots, after I enter the pin, touch screen becomes unresponsive up on the notification bar. Locking and unlocking the device brings it back and it never happens again until next reboot. What is this?
My Z3C started having a problem about 2 weeks ago.
It seems the drop down notification is being too sensitive or activating when it shouldnt.
Eg - on the home screen it seems ok
However, if you start a SMS or keyboard app or navigate Facebook, the nav bar keeps dropping (and obviously interfering with the screen)
Since then I have reset to stock and eliminated any applications.
What could possibly be happening and how to fix or turn off nav bar?
Sony Z3C
SpookyAwol said:
My Z3C started having a problem about 2 weeks ago.
It seems the drop down notification is being too sensitive or activating when it shouldnt.
Eg - on the home screen it seems ok
However, if you start a SMS or keyboard app or navigate Facebook, the nav bar keeps dropping (and obviously interfering with the screen)
Since then I have reset to stock and eliminated any applications.
What could possibly be happening and how to fix or turn off nav bar?
Click to expand...
Click to collapse
I have had the same issue today and I have tried everything possible to fix it. You know your desperate when you search the tenth page on Google for help like I did... I didn't find ****. I then decided to turn of my phone completely instead of pressing the restart option and it fixed my problem! I cant guaranty it will work for you but its worth a shot if you haven't tried already.
Check if the glove mode option is turned off in your settings, Glove-Mode makes the screen more sensitive so it might be causing your problem!
I've had this same issue. A couple of weeks later the top side of the screen stopped functioning completely. The touch screen was broken. I got it fixed for free under warranty, Sony did a great job, within 2 weeks!
Test touchscreen
Faced same problem. Found out that it was touchscreen issue and got it replaced under warranty.
Run Touchscreen service test from the service menu and check that the top part of touchscreen is detecting touch or not, in my case top left corner was not working.