Cracked my screen - Nexus 5 General

I cracked my screen only after having it for one month :crying:
we'll see what i can do. I was running and it slipped out of my coat pocket. these things are fragile...

here you go:
http://www.ebay.com/itm/LG-Google-N...e_Replacement_Parts_Tools&hash=item51b47faed8

memekmek said:
I cracked my screen only after having it for one month :crying:
we'll see what i can do. I was running and it slipped out of my coat pocket. these things are fragile...
Click to expand...
Click to collapse
You mean glass if fragile...bummer, but this would have happen with just about any phone dropping onto a hard surface.

memekmek said:
I cracked my screen only after having it for one month :crying:
we'll see what i can do. I was running and it slipped out of my coat pocket. these things are fragile...
Click to expand...
Click to collapse
By any chance you purchased your N5 with a credit card (Amex)? I know with Amex they will give you 60 days on lost or accidental warranty. This is one of the reason why I purchased my N5 with Amex

That sucks. Many don't know this but many credit card companies offer insurance for cell phones. My Wells Fargo credit card, not debit, automatically covers my phone with no monthly premium as long as I pay my bill with that card. Brilliant!
Sent from my Nexus 5 using XDA Premium 4 mobile app

ski522 said:
You mean glass if fragile...bummer, but this would have happen with just about any phone dropping onto a hard surface.
Click to expand...
Click to collapse
How? Google wallet doesn't take Amex
Sent from my Nexus 5 using xda app-developers app

letom said:
How? Google wallet doesn't take Amex
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Best buy, t-mobile, Sprint accept Amex.
Sent from my Nexus 5 using Tapatalk

did you have any casing on your phone?
please share so that we can avoid it like a plague

letom said:
How? Google wallet doesn't take Amex
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Yes they do...

letom said:
How? Google wallet doesn't take Amex
Click to expand...
Click to collapse
Most credit cards offer this - I know Discover does, and so does Visa Signature. Check with the credit card company (or read the available benefits)

dbman190 said:
Yes they do...
Click to expand...
Click to collapse
I think it's just if you pay in US dollars, so those of us abroad can't use AMEX.

polobreaka said:
here you go:
http://www.ebay.com/itm/LG-Google-N...e_Replacement_Parts_Tools&hash=item51b47faed8
Click to expand...
Click to collapse
That's an expensive repair Glass+Digitizer assembly (and possibly lcd) are the most replaced components on a phone, they should be easier to replace ...

I did an RMA through LG. They sent a refurbished phone for $146.00

memekmek said:
I cracked my screen only after having it for one month :crying:
we'll see what i can do. I was running and it slipped out of my coat pocket. these things are fragile...
Click to expand...
Click to collapse
+1 for the 'have your credit card company pay for the fix' idea:
I did the same thing with my Nexus 5 three days after recieving it, and my credit card has 'purchase protection' for 90 days after I buy something. I called in, told them I dropped the phone, sent the invoice from LG to them, and I just got a check for $146 paying for the repairs.
Also, once you do get it fixed, I highly recommend this case: http://www.amazon.com/Spigen-Neo-Hybrid-Case-Nexus/dp/B00EV8Y684/ref=sr_1_2?ie=UTF8&qid=1389588258&sr=8-2&keywords=spigen+nexus+5

brobert421 said:
I did an RMA through LG. They sent a refurbished phone for $146.00
Click to expand...
Click to collapse
Did you get to keep yours in the mean time? That would be an important factor to me seeing as everything works the screen is just cracked.
I found this http://www.etradesupply.com/lg-nexus-5-lcd-screen-and-digitizer-assembly-with-frame-and-battery.html all I would have to do is add the motherboard and snap everything back into place. If I can save some money, time and my nerves I'd just send it to LG.

FrameCityJackal said:
Did you get to keep yours in the mean time? That would be an important factor to me seeing as everything works the screen is just cracked.
Click to expand...
Click to collapse
I had to ship it to them and then they came back with a quote. Seems like that was other people's experience from what I read around the net. $146 seems to be the standard charge. Was without the phone for approximately 3 weeks, but it was right during the holidays too.
That link is interesting, had I seen something like that I may have been tempted. Mine had damage to the side of the case too, so I just sent it back and went back to my gnex for a few weeks.

UPDATE:
sorry for the long long delay in the update. So i purchased it through amazon for 29.99 with a sprint upgrade.
Discover would only refund 29.99 because that is how much i 'paid' for the phone.
so long story short, use a case or just be careful with your phone. or do both
annnyways on on the htc one m8. kinda miss the nexus 5.

memekmek said:
UPDATE:
sorry for the long long delay in the update. So i purchased it through amazon for 29.99 with a sprint upgrade.
Discover would only refund 29.99 because that is how much i 'paid' for the phone.
so long story short, use a case or just be careful with your phone. or do both
annnyways on on the htc one m8. kinda miss the nexus 5.
Click to expand...
Click to collapse
What did you do with your Nexus 5? Will you sell it for 30$?Lol
Sent from my Nexus 5 using Tapatalk

FuMMoD said:
What did you do with your Nexus 5? Will you sell it for 30$?Lol
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
lol i already fixed it and gave it to a friend. Next time i'd just buy the nexus 5 with no contract upgrade, its cheap enough to do it that way.

memekmek said:
lol i already fixed it and gave it to a friend. Next time i'd just buy the nexus 5 with no contract upgrade, its cheap enough to do it that way.
Click to expand...
Click to collapse
So when they replace your screen do they do a factory reset? Should I backup data and apps?

Related

Absolutely Fuming!!!

OK so to add to the Saga of f**k ups by Google, Managed to order 2 phones (one for me and one for my brother) ordered 2x16gb and received 2x8gb. Rang Google to play hell with them and they basically told me that I either return them and wait up to 4 weeks for stock to come in or take the hit and pay £279 for 8gb. This is totally unacceptable but what else can I do?? I sold my S3 when i got my order accepted. :crying:
Ricey
Edit:I apologize for being an ass
thats sucks! well if i were you, i would just send it back and get the 16! and from then till now just use a chippie phone until it arrives... but what an inconvinience
shadehh said:
Aw poor thing you. So they were obviously out of 16gb and possibly gave you 2x 8 GB with which many people would have been happy with and would not have to wait weeks. Spoiled brat. Go sell each for 500$ on ebay
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
You're calling him spoiled?
If he bought something and it isn't what he received, he has every right to claim it.
shadehh said:
Aw poor thing you. So they were obviously out of 16gb and possibly gave you 2x 8 GB with which many people would have been happy with and would not have to wait weeks. Spoiled brat. Go sell each for 500$ on ebay
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
I would be happy taking the 8gb version if they would credit the difference but they wont.
shadehh said:
Aw poor thing you. So they were obviously out of 16gb and possibly gave you 2x 8 GB with which many people would have been happy with and would not have to wait weeks. Spoiled brat. Go sell each for 500$ on ebay
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
^^^^ Flip them on ebay and wait for google to replenish their stock. You'll come out WINNING.:good:
theexel said:
You're calling him spoiled?
If he bought something and it isn't what he received, he has every right to claim it.
Click to expand...
Click to collapse
I'm just annoyed by all these whiny people. What he has there is profit. Just sell it on ebay and wait a month. Sure he has every right to return it. But with such a high demand for this device and the chances being high that he maybe wouldn't have gotten the 16 GB he could make the best out of it done returning it will have him waiting.
Sent from my GT-I9000 using xda app-developers app
More stock is coming in 4 weeks? That's depressing.
I have ZERO sympathy for people who ordered after selling their only phones.... You had plenty of time to save up and pay outright...
I have my trusty one x which I don't even know if I'm gonna sell now due to the mixed reviews...
ricey1986 said:
I would be happy taking the 8gb version if they would credit the difference but they wont.
Click to expand...
Click to collapse
If this truly is the case then yes, I would be extremely angry. You paid extra for one with more storage but they gave you one of lesser value instead and won't refund the difference.
Not only is it enough to make someone very angry but it is completely illegal.
shadehh said:
I'm just annoyed by all these whiny people. What he had there is profit. Just sell it on what and wait a month.
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
Oh mate you getting at me for whining?? What the hell is your post doing? I don't want profit i want the phone that i have paid for
No stock for 4 weeks! Wow, I'll grab a Nexus 7 now and then save what I spent on the Nexus 7 for 4 weeks time then I guess.
savo83 said:
I have ZERO sympathy for people who ordered after selling their only phones.... You had plenty of time to save up and pay outright...
I have my trusty one x which I don't even know if I'm gonna sell now due to the mixed reviews...
Click to expand...
Click to collapse
I sold once i got order confirmation, how was i to know they would screw it up?
sn0warmy said:
If this truly is the case then yes, I would be extremely angry. You paid extra for one with more storage but they gave you one of lesser value instead and won't refund the difference.
Not only is it enough to make someone very angry but it is completely illegal.
Click to expand...
Click to collapse
Apparently it ain't their policy as they cannot prove they are 8gb. Surely they could check via IMEI?
ricey1986 said:
Oh mate you getting at me for whining?? What the hell is your post doing? I don't want profit i want the phone that i have paid for
Click to expand...
Click to collapse
I must have missed the part that said you payed 2x 16 GB and got 2x 8gb and they are not willing to give you the difference. In that case I'll say I'm sorry and an idiot to be quick to judge.
Sent from my GT-I9000 using xda app-developers app
Edit: though just auction the two devices. Crap load of money
sn0warmy said:
If this truly is the case then yes, I would be extremely angry. You paid extra for one with more storage but they gave you one of lesser value instead and won't refund the difference.
Not only is it enough to make someone very angry but it is completely illegal.
Click to expand...
Click to collapse
Ya that's bait and switch which is illegal. Don't know what kind of consumer protection op country has but I can't imagine that being ok.
Haha... good joke there from Google; send a £249 phone for £279 because they don't have them in stock.
Seems legit.
sn0warmy said:
If this truly is the case then yes, I would be extremely angry. You paid extra for one with more storage but they gave you one of lesser value instead and won't refund the difference.
Not only is it enough to make someone very angry but it is completely illegal.
Click to expand...
Click to collapse
You need to call back and get a supervisor on the phone. If they won't help get their supervisor on the phone.
Mistakes happen but you, the paying customer, shouldn't have to pay for it.
shadehh said:
I must have missed the part that said you payed 2x 16 GB and got 2x 8gb and they are not willing to give you the difference. In that case I'll say I'm sorry and an idiot to be quick to judge.
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
No worries, So you all think the best thing is just to sell on ebay? Tempted just to suck it up but my pride is hurting lol
If you do call back, you should probably wait until you cool down a bit. Eventhough it is absolutely Google's mistake, no one responds well to people yelling at them.

Backpage Deal For a Note II

Well, I hate to be posting this in a topic I have no idea if it will fit here. But I am looking for answers before i take a dive. I've been emailing this dude on Backpage and have been thinking about going through with a deal for a T-Mobile Note 2 for 350. Which honest to god seems too good to be true.I went on there because I heard that you have to pay for a membership to get in and I figured, why would this guy have a membership and be able to legally scam people if he wasn't legit? He's also telling me to go through Google Checkout and that there will be an email that i have to reply to that says that my payment will be secure and insured. (Obviously, I've never used it before.) Ships from Romania and after I get the package I have 30 days to return it to get my money back.
My question is, Should I go for it? I really need a new phone since my SGS II is having trouble holding a charge and my wife is giving me the ok to go ahead and do it, but honestly, seems too good to be true. He says he has friends in the factory and a contract with UPS to get cheap shipping. :x Help me out guys?
Backpage?
Sent from my Kindle Fire
Mock my muffin. I dare you.
Yeah, It seems to be a wellknown alternative to craigslist among my friends. :/
ArtificialMusik said:
Yeah, It seems to be a wellknown alternative to craigslist among my friends. :/
Click to expand...
Click to collapse
Yeah. Its also popular for something else.
Sent from my Kindle Fire
Mock my muffin. I dare you.
Sounds like back stab
I wouldn't buy it.
I sent this with my fingers using a screen
I was the one selling it
Sent from my Nexus One using Tapatalk 2
-DarkKnight- said:
I was the one selling it
Sent from my Nexus One using Tapatalk 2
Click to expand...
Click to collapse
That's an even bigger reason not to buy it !
I sent this with my fingers using a screen
odetoandroid said:
That's an even bigger reason not to buy it !
I sent this with my fingers using a screen
Click to expand...
Click to collapse
Oh wow...
What would I do it? MLP stickers or what not?
Complete bull
Sent from my Nexus One using Tapatalk 2
In all honesty, Don't take the deal? Says I have before the 15th.
A lot of people do that, if you google these kinda deals, you will find that a lot is a scam, they offer low prices cause they buy in bulk, but in the end either you will get a empty box or a china version of the same phone
Not necessarily I brought a nexus one off amazon as a temporary device for only 100$ and turned or fine
Account taken over by Ponies HELP?!?!

Asurion Replacement

So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Noctesolis said:
So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Click to expand...
Click to collapse
I'm not positive what the Asurion replacement turn around is on the One but I received other replacement phones and I always received them within 48hrs.
Noctesolis said:
So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Click to expand...
Click to collapse
last week and no phone yet ?
You need to get Sprint on that as well
retention number 888-273-9460
Retentions pretty much said "Sorry about your luck" and told me to open a new line for a phone if I couldn't wait 3 weeks for an insurance replacement and didn't want to pay retail. Kind of let down over Sprints customer service through this process. I love paying for service and not having a phone.
I just dropped my One and the screen is shattered, plan to file a claim soon. Biggest worry I have is that they won't give me a One but a different phone. I don't mind waiting a few weeks if thats what it takes. Thoughts?
funstuf234 said:
I just dropped my One and the screen is shattered, plan to file a claim soon. Biggest worry I have is that they won't give me a One but a different phone. I don't mind waiting a few weeks if thats what it takes. Thoughts?
Click to expand...
Click to collapse
the have to give u a comparable fone, meaning they don't have a one then they give u a s4 which u could sell and buy a brand new one for... samsung prices on resell is almost as good as apple smh
new or refurbished?
was wondering if you discussed if your replacement was new or are they sending refurbs yet? I have cracked screen so I was curious. thx.
I just got my replacement phone a few days ago. Assurion said they were back ordered but I received my phone before I got my tracking email.
Sent from my HTCONE using xda app-developers app
---------- Post added at 02:53 AM ---------- Previous post was at 02:49 AM ----------
My phone was stolen on the 11th filed a claim on the 13th trying to hold off and track my phone. Received my phone Thursday. So three days is the wait time.
Sent from my HTCONE using xda app-developers app
That's really good to know. I assume the phone was brand new considering there probably aren't any refurbs.
I claim my on April 26, they send me evo lte in 48 hours, so i claim that is not the phone, they gonna replace. Im still waiting. they said is on back order
funstuff234 said:
That's really good to know. I assume the phone was brand new considering there probably aren't any refurbs.
Click to expand...
Click to collapse
Yeah. It was brand new
Sent from my HTCONE using xda app-developers app
Pacemaker2 said:
I claim my on April 26, they send me evo lte in 48 hours, so i claim that is not the phone, they gonna replace. Im still waiting. they said is on back order
Click to expand...
Click to collapse
Iv'e heard this happening to a lot of people. Going to call them to make sure they don't mess up.
How does everyones phone get lost or stolen from them? Isnt a phone something you keep in your pocket when not in use?
I have a feeling people are just taking advantage of Asurion policies on lost and stolen phones.
I heard they getting rid of that policy really soon anyway.
Sent from my HTC One using xda premium
I guess no one steal in your world. My phone was stolen at work. Thousands work there everyday. Sometimes **** happen.
Sent from my HTCONE using xda app-developers app
edub186 said:
I guess no one steal in your world. My phone was stolen at work. Thousands work there everyday. Sometimes **** happen.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So you have no pockets, no locker?
Sent from my HTCONE using Tapatalk 2
thlinx said:
So you have no pockets, no locker?
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
I left it in my jacket pocket. I now have a locker.... You guys need to be serious. I've been with sprint for over 10 years. And probably only had 4 replacements. I don't need to scam for money. It's really irritating when there is people like you that make assumptions of people and don't even know their name.... I just hope you guys never have anything stolen from you since you two live in a perfect world. Or maybe it's my avatar that would make you have a prejudice assumption.
Sent from my HTCONE using xda app-developers app
edub186 said:
I left it in my jacket pocket. I now have a locker.... You guys need to be serious. I've been with sprint for over 10 years. And probably only had 4 replacements. I don't need to scam for money. It's really irritating when there is people like you that make assumptions of people and don't even know their name.... I just hope you guys never have anything stolen from you since you two live in a perfect world. Or maybe it's my avatar that would make you have a prejudice assumption.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I work at a place where they conduct background checks and not some place which losers go through your pockets. And if I ever worked in such a place I'll leave my phone at home or in the car.
Sent from my HTC One using xda premium
shook187 said:
I work at a place where they conduct background checks and not some place which losers go through your pockets. And if I ever worked in such a place I'll leave my phone at home or in the car.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Could've sworn most jobs do background checks. Oo
Sorry your job isn't the first place to do this
Sent from my HTCONE using xda app-developers app
Misplacing a phone at the work place does happen.One of my coworkers just lost his note 2 because he left it on the charger for 10 min.And its a airport job so many different airlines workers are in and out of our breakroom.It's sad but It happens all the time.Background checks and everything
Sent from my HTCONE using xda app-developers app
So I just got off of the phone with Asurion and they're telling me they seem to be getting regular inventory of our phones in now. They said mine should ship no later than Thursday. I stil find it ridiculous that this is taking weeks but at least I'll get one soon.
I actually went to Sprint and paid full price for a new One this weekend after another talk with retentions. They told me to do that and take it back after my insurance replacement comes in. Seems a little extreme I should have to shell out 600 bucks while waiting weeks for an insurance replacement but they promised me the restocking fee would be waived.
Also to the guy claiming there's too many people abusing insurance replacements; sorry sir but not all of us live in a perfect world. My phone actually walked off from one of the more classy bars in St. Louis where you wouldn't think there are any shady characters around. I set it on the bar for less than 2 minutes inches from me and somebody was smooth enough to swipe it without me or anyone else in my group noticing. There are thieves around regardless of where you are and thinking there isn't is pretty naive.

PSA - AT&T Insurance will NOT replace your phone

It is covered, but the company that handles insurance claims for them can not get you a new N5. They will offer you a G2.
The reason is their phones are sent from a carrier's warehouse. AT&T is not carrying the N5, so their warehouse will never have it.
On that note; any suggestions how to get the phone quickest? Is it possible to go to Best Buy and claim it through AT&T there once the phone is released? I JUST got done with the long ass wait, it's gonna kill me to go through the credit card for a refund and place another order and wait weeks and weeks. Or is it best to contact LG / Google
It was a drop, so my fault.
A. Why would you ever think AT&T could replace a phone they don't sell.
B. You should actually be happy about this, you should be able to flip a G2 for more than enough to buy another N5 and maybe even make a healthy profit in the process.
sluflyer06 said:
A. Why would you ever think AT&T could replace a phone they don't sell.
B. You should actually be happy about this, you should be able to flip a G2 for more than enough to buy another N5 and maybe even make a healthy profit in the process.
Click to expand...
Click to collapse
G2's are going for $500+ so you'll easily be able to get another N5.
The G2 is a much better phone anyways
bloodrain954 said:
The G2 is a much better phone anyways
Click to expand...
Click to collapse
That's debatable. I'd take a nexus 5 over it any day of the week. Yes it gets better battery life, has a slightly larger screen, and takes slightly better pix, but that UI is just alwful! I rather have faster updates too.
Sent from my Nexus 5 using xda app-developers app
Scythe024 said:
That's debatable. I'd take a nexus 5 over it any day of the week. Yes it gets better battery life, has a slightly larger screen, and takes slightly better pix, but that UI is just alwful! I rather have faster updates too.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
The UI alone is enough to make me want to not touch it with a 10ft pole. Even Touchwiz is better. Yes, I just said that.
OP: Take the G2 and sell it.
It is really interesting because today I asked from orange (switzerland) my insurance is valid for N5? They're said of course. But in Switzerland actually you cannot buy N5 directly from any carrier.
Sent from my Nexus 7 using xda app-developers app
l3s said:
It is really interesting because today I asked from orange (switzerland) my insurance is valid for N5? They're said of course. But in Switzerland actually you cannot buy N5 directly from any carrier.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Probably a better insurance plan. The US carriers use Assurion, a company that will screw you every chance it gets. My last phone was like $12/mo premium with a $200 deductible. No thanks.
OP, I agree with the others. Take the G2, sell it on Swappa, and buy a new N5 and clear $50 or so.
Sent from my Nexus 7 using Tapatalk

crack phone screen in between car seat

Just a heads up, this phone is beautiful but it was not made to last. Drop the phone between the seat of my car pulled it out to find a crack a long the screen any one know away to get this fix for free? Brought it through T-Mobile.
Gungrave223 said:
Just a heads up, this phone is beautiful but it was not made to last. Drop the phone between the seat of my car pulled it out to find a crack a long the screen any one know away to get this fix for free? Brought it through T-Mobile.
Click to expand...
Click to collapse
If you bought it through an AMEX card or have auto payment setup on Wells Fargo, I believe they take care of stuff like that.
Fix for free :laugh:
Motorola charges $170 I think
XxKINGxX2580 said:
Fix for free :laugh:
Motorola charges $170 I think
Click to expand...
Click to collapse
Hey can't blame a guy for dreaming lol
Square trade ftw? I mean yea its a $75 deductible but other than that I'm not sure. Any other fix will be a screen replacement and that's an expensive part from what ifixit found
Sent from my Nexus 6 using XDA Free mobile app

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