I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Edit* To make sure I'm clear, I'm trying to use the phone with Verizon, my friend was using with T-Mobile.
It sounds like the CDMA radio is not working.
halfprice06 said:
I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Click to expand...
Click to collapse
Same happening with me
PM me your e- mail.
and look here
http://forum.xda-developers.com/moto-x/moto-x-qa/verizon-moto-x-network-available-error-t2679289
SonicJoe said:
It sounds like the CDMA radio is not working.
Click to expand...
Click to collapse
So do you think it is physically defective?
When I bought the phone off of him it was basically brand new in the box. He had used it less then a week. Not sure where he bought it but the IMEI was clean.
Is there anyway to reset the CDMA settings or anything like that?
Did you call verizon and register the phone with them? I'm curious, don't Verizon/Sprint/RW phones have an ESN in addition to an IMEI for their CDMA radio?
Our imei can be backed up and flashed..only use once every thing is OK...I've used this several times with the mobile network not available problem and it fixes it...I would suggest sbf http://forum.xda-developers.com/showthread.php?t=2514095
Do not flash this if your already having problems
Sent from my xt1060vzwDE
halfprice06 said:
I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Edit* To make sure I'm clear, I'm trying to use the phone with Verizon, my friend was using with T-Mobile.
Click to expand...
Click to collapse
if you want to use it on verizon, then buy out a new verizon sim
and please check phone is not related to any older verizon account.
CDMA use MEID/ESN
GSM use IMEI.
If you are trying to use it on a CDMA network, then i do not know what is happening, because my one is not working with GSM, but working with CDMA
unsivil_audio said:
Did you call verizon and register the phone with them? I'm curious, don't Verizon/Sprint/RW phones have an ESN in addition to an IMEI for their CDMA radio?
Click to expand...
Click to collapse
Yes, I called verizon and gave them the MEID. In the system settings the the IMEI and MEID are exactly the same except the IMEI has one extra digit at the end (it's a 4).
lovepreet39 said:
if you want to use it on verizon, then buy out a new verizon sim
and please check phone is not related to any older verizon account.
CDMA use MEID/ESN
GSM use IMEI.
If you are trying to use it on a CDMA network, then i do not know what is happening, because my one is not working with GSM, but working with CDMA
Click to expand...
Click to collapse
I have already got a new sim, and the phone is not related to any older verizon account.
When I run the CQATest and choose the sim card test, I get an error that says the Phone ICCID doesn't compare with the SIM ICCID.
The phone ICCID is completely different front the SIM ICCID. The SIM ICCID is the actual number on the sim card. Could this be related?!
I had the same issue after a friend of mine used my VZW MotoX on TMobile.
He upgraded from 4.4 to 4.4.2 while he had it running on TMo. I think that the update applied GSM Radio firmware and not the VZW/CDMA firmware and "broke" the radio.
After .sbf back to VZW stock everything works great
I have activated my sprint moto x into another cdma carrier,but I can't get the apn to work,do I need the sprint nanosim to get edvo (2g,3g) working too? or is only necessary to lte?
I have an XT1049 from Republic Wireless which uses the Sprint network for calls and data when I am not using WiFi (but the label on the back plate says it's an XT1056.) RW support tells us that the nano SIM is only for LTE access. I had full EvDO access when I removed the SIM from my phone which tends to confirm that.
So I would focus on getting the APN descriptions from the other carrier copied to your phone.
HTH
I bought an unlocked Rogers Moto X to use on AT&T's network but after fiddling around with the APN settings I'm still unable to get it to connect to LTE. HSPA works fine.
I called AT&T and they said they were unable to recognize my phone on their network that's why it cannot receive LTE? I'm using their nano sim.
I'm not sure if the previous user had modified the software so I'm attaching the about phone here.
Thanks for everyone's help in advance
It's not the phone, it is the programming on your sim card. You need AT&T to provision it for LTE. If you search you can find a few threads talking about similar problems.
Steve-x said:
It's not the phone, it is the programming on your sim card. You need AT&T to provision it for LTE. If you search you can find a few threads talking about similar problems.
Click to expand...
Click to collapse
Should I go to AT&T and get a new sim card from them? I called their customer service and technical support, haven't been very helpful, they keep blaming my phone.
Has anybody tried to get a Verizon MotoX 2014 to work on TMobile?
I was in a store today and got an activated sim card to test in mine and nothing we did made it able to get ANY data at all.
I want to move to TMo eventually but I really don't want to buy a new phone.
Did you enable data roaming? I have a pure edition and data roaming has to be enabled to work with T-mobile. Probably the same with the Verizon variant.
Speeding Wheels said:
Has anybody tried to get a Verizon MotoX 2014 to work on TMobile?
I was in a store today and got an activated sim card to test in mine and nothing we did made it able to get ANY data at all.
I want to move to TMo eventually but I really don't want to buy a new phone.
Click to expand...
Click to collapse
Yes, it works. I had one and had 4g and LTE, sms/MMS, and tethering to work. BUTTTT, it's not ideal as it's missing one of the frequencies for either 4g or LTE (I forgot), so the signal is weaker than a Pure edition on t-mo.
You need to add all the proper APN information. You can find that if you search for "t-mobile apn"
So. Complicated issue here, and as expected my regional carrier's staff has been less than helpful. So I have a (AT&T originally) UNLOCKED nexus 6 with Android 5.1 installed. After having it unlocked I attempted to insert my SIM from my new Moto X (2nd Gen) on the nTelos network (a smaller regional carrier that I believe generally acts as a Sprint MVNO). This was a new activation on the network the week before with the Moto X having no issues at all. After the SIM insertion into the old Nexus 6 I get only voice and text. No data. So I attempted to replicate the APN settings via the star menu and re attempted connect. Still no data. I get voice and text, and there is an exclamation right on the signal strength locator. I've read many articles reguarding MEID's and whitelisting, but I assume if it was a white listing issue there would be no service at all. And there have been many similar successes with Nexus 6 devices like mine and other carriers including sprint and verizon. As far as I can tell my APN settings are identical to the Moto X that works just fine. What am I missing here? Is it the lack of the MEID in the regional carrier database? I still feel there must be a solution especially given the fact I can make and receive calls/texts. Any one else have some similar experience? The staff at the nTelos store is less than helpful. States it just can't be done but can't explain why nor will make an attempt to solve my issues. I can post whatever info is needed. Thank you for your time.
I believe Nexus 6s purchased directly from AT&T are SIM locked to their network.