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I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Edit* To make sure I'm clear, I'm trying to use the phone with Verizon, my friend was using with T-Mobile.
It sounds like the CDMA radio is not working.
halfprice06 said:
I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Click to expand...
Click to collapse
Same happening with me
PM me your e- mail.
and look here
http://forum.xda-developers.com/moto-x/moto-x-qa/verizon-moto-x-network-available-error-t2679289
SonicJoe said:
It sounds like the CDMA radio is not working.
Click to expand...
Click to collapse
So do you think it is physically defective?
When I bought the phone off of him it was basically brand new in the box. He had used it less then a week. Not sure where he bought it but the IMEI was clean.
Is there anyway to reset the CDMA settings or anything like that?
Did you call verizon and register the phone with them? I'm curious, don't Verizon/Sprint/RW phones have an ESN in addition to an IMEI for their CDMA radio?
Our imei can be backed up and flashed..only use once every thing is OK...I've used this several times with the mobile network not available problem and it fixes it...I would suggest sbf http://forum.xda-developers.com/showthread.php?t=2514095
Do not flash this if your already having problems
Sent from my xt1060vzwDE
halfprice06 said:
I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Edit* To make sure I'm clear, I'm trying to use the phone with Verizon, my friend was using with T-Mobile.
Click to expand...
Click to collapse
if you want to use it on verizon, then buy out a new verizon sim
and please check phone is not related to any older verizon account.
CDMA use MEID/ESN
GSM use IMEI.
If you are trying to use it on a CDMA network, then i do not know what is happening, because my one is not working with GSM, but working with CDMA
unsivil_audio said:
Did you call verizon and register the phone with them? I'm curious, don't Verizon/Sprint/RW phones have an ESN in addition to an IMEI for their CDMA radio?
Click to expand...
Click to collapse
Yes, I called verizon and gave them the MEID. In the system settings the the IMEI and MEID are exactly the same except the IMEI has one extra digit at the end (it's a 4).
lovepreet39 said:
if you want to use it on verizon, then buy out a new verizon sim
and please check phone is not related to any older verizon account.
CDMA use MEID/ESN
GSM use IMEI.
If you are trying to use it on a CDMA network, then i do not know what is happening, because my one is not working with GSM, but working with CDMA
Click to expand...
Click to collapse
I have already got a new sim, and the phone is not related to any older verizon account.
When I run the CQATest and choose the sim card test, I get an error that says the Phone ICCID doesn't compare with the SIM ICCID.
The phone ICCID is completely different front the SIM ICCID. The SIM ICCID is the actual number on the sim card. Could this be related?!
I had the same issue after a friend of mine used my VZW MotoX on TMobile.
He upgraded from 4.4 to 4.4.2 while he had it running on TMo. I think that the update applied GSM Radio firmware and not the VZW/CDMA firmware and "broke" the radio.
After .sbf back to VZW stock everything works great
Hi I have a HTC ONE MODEL: HTCPN072. It is a sprint phone I just baught on the web. The problem I have is that the cellphone cannot connect when ever i put in a Jamaican SIM Card in it. When ever I put in a GSM sim card it is saying 'Invalid SIM CARD. 4G service are unavailable as the sim/UICC is invalid'' I dont know if u can Help me please because this phone is a brand new one!
Can this phone be used in Jamaica? on 2G and 3G networks?
How do I know if it is a GSM OR CDMA mobile phone?
rohan1992 said:
Hi I have a HTC ONE MODEL: HTCPN072. It is a sprint phone I just baught on the web. The problem I have is that the cellphone cannot connect when ever i put in a Jamaican SIM Card in it. When ever I put in a GSM sim card it is saying 'Invalid SIM CARD. 4G service are unavailable as the sim/UICC is invalid'' I dont know if u can Help me please because this phone is a brand new one!
Can this phone be used in Jamaica? on 2G and 3G networks?
How do I know if it is a GSM OR CDMA mobile phone?
Click to expand...
Click to collapse
Is the phone sim unlocked? I don't know how it works with Sprint but that would be the case with GSM providers
If it's Sprint, it's CDMA.AT&T and T-Mobile are the only GSM providers in the US. However, it should work there if you get the SIM unlocked. The SIM unlock code is formulated based on the IMEI, so there are three ways to get it:
From Sprint. Probably the simplest, but tricky if you're not the phone's original owner.
Pay a site or unlocking service with the algorithm that decodes it from the IMEI. Usually runs around $10-$20.
Try the steps in this thread:
http://forum.xda-developers.com/showthread.php?t=2586704
You can also try this app, but it only works on rooted phones running the original ROM:
https://play.google.com/store/apps/details?id=com.viper.simunlockhelperfree
Good luck.
How do i go about unlocking the Sim? I cant get the unlock box where I put in the code to come up!
rohan1992 said:
How do i go about unlocking the Sim? I cant get the unlock box where I put in the code to come up!
Click to expand...
Click to collapse
Bro, A CDMA PHONE CANNOT BE UNLOCKED. IT WON'T EVEN WORK ON ANOTHER CDMA CARRIER LIKE VERIZON. ONLY SPRINT SIMs WILL WORK.
Make sure u buy a GSM phone if u plan 2 use it on another carrier.
But the phone uses GSM! It picks up the network here but I just cant get the unlock box
rohan1992 said:
But the phone uses GSM! It picks up the network here but I just cant get the unlock box
Click to expand...
Click to collapse
Then it simply isn't a Sprint handset. CDMA phones can only work on that particular network. The phone is custom-made just for that network
I've got a an unlocked rooted VZW DE. I'm going to Europe. Is the phone SIM unlocked ?? Can I just insert a European sim card ?
IOW, does an unlocked bootloader also unlock the sim card ? Or do I have to spend an hour talking to Verizon?
Thanks,
sean
After talking with VZW, they tell me the phone comes SIM inlocked! Interesting if true. I'll find out next week.
sean
Any Verizon LTE phone should automatically be sim unlocked without the bootloader being unlocked due to Block C agreements requiring Verizon to allow any compatible phone to use the network. Since LTE is basically the evolution of GSM, most (I won't say all, because there may be an exception) LTE devices have GSM capabilities. Verizon can't legally sim lock the LTE radios, so they have just stopped sim locking global phones.
tl;dr Yes, it is by default sim unlicked. Just throw in the sim and update apn settings if necessary (they may be preprogrammed). You probably won't have LTE, but HSPA (and, I assume, HSPA+) should work fine.
Edit: I just reread and realized that you had updated the post with what I just said... You can ignore this.
No. I appreciate the background. And really pleased it confirmed what Verizon said.
Is there a list someplace of the APN s for French providers? I can just imagine trying to find it out from the kiosk manager using my French!
Sean
Sent from my XT1060 using XDA Free mobile app
I think they may have that information on the provider's website. You may want/need to plan ahead to determine what carriers are there (which you probably know already) and check out their sites, or you can probably Google '[Carrier Name] apn settings' and find it that way. I've never been in a situation to change the apn settings, but I think once you insert the new sim, the setting is available under Settings > Wireless and Networks > More... > Mobile Network Settings > Access Point Names.
which one to use at any particular time?
Just voice on Verizon - no SIM.
lightfire said:
which one to use at any particular time?
Just voice on Verizon - no SIM.
Click to expand...
Click to collapse
Looks like there are 100 other people who are just like me - don't know.
It looks like this would be possible with just a switch of APN's and checking a choice under "networks" or possibly it would auto choose the APN based on networks choice. But in practical application would it work?
I know i have switched b/w AT&T, T-Mobile, and VZW and it would recognize the network. Only network that wouldn't work for me was Sprint.
Verizon LTE phones require a Verizon SIM to work with both its CDMA network and its LTE network. If a Verizon SIM is not present in one of these devices, it won't work with either Verizon's CDMA network or its LTE network.
dualityim said:
Verizon LTE phones require a Verizon SIM to work with both its CDMA network and its LTE network. If a Verizon SIM is not present in one of these devices, it won't work with either Verizon's CDMA network or its LTE network.
Click to expand...
Click to collapse
Yes, my question though is, for voice only on Verizon - without SIM just CDMA activation - Can a person have both and switch easily between them by activating the 3g data - voice via phone identification no SIM required with Verizon (pageplus) and a SIM for at&t (straighttalk or redpocket).
lightfire said:
Yes, my question though is, for voice only on Verizon - without SIM just CDMA activation - Can a person have both and switch easily between them by activating the 3g data - voice via phone identification no SIM required with Verizon (pageplus) and a SIM for at&t (straighttalk or redpocket).
Click to expand...
Click to collapse
Ah, interesting. I hadn't thought about using a CDMA MVNO on Verizon. I know that if you are just using Verizon, CDMA activation without SIM won't work because Verizon is using the SIM to authenticate to its CDMA network on LTE-enabled phones. But for Page Plus, you may be able to manually program the CDMA activation without using a SIM? Have you manually programmed CDMA phones to work on Page Plus in the past, and if so, how does it work?
dualityim said:
Ah, interesting. I hadn't thought about using a CDMA MVNO on Verizon. I know that if you are just using Verizon, CDMA activation without SIM won't work because Verizon is using the SIM to authenticate to its CDMA network on LTE-enabled phones. But for Page Plus, you may be able to manually program the CDMA activation without using a SIM? Have you manually programmed CDMA phones to work on Page Plus in the past, and if so, how does it work?
Click to expand...
Click to collapse
Yes, I have a Moto-G activated on pageplus. I called them up, gave the ph ID then called a Verizon activation number. Worked well.
My problem is I am on the edge where Verizon works a bit better (have to walk outside and find a reception area) at my home with AT&T not picking up except occasionally. If I had the cheap pageplus plan for Verizon (not LTE) and Redpocket or straighttalk activated on AT&T it would give me a bit of flexibility if I could do it on one phone.
I just don't know if it will work. Perhaps the Nexus 6 being a LTE device won't activate on pageplus as a 3g device.
I may just activate an AT&T MVNO SIM on data and just use hangouts and hangouts dialer. Use wi-fi at home and data SIM when about. Redpocket has a T-mobile 1 GB plan for $10/month; haven't yet tried Tmobile reception. I live in a cellular black hole.
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
When you say unlocked, unlocked Sim or unlocked boot loader?
sim unlock. As far as I know there's no boot loader unlock.
Could it be that the imei isn't in T-Mobile's data base since it's an at&t moto x?
Edit: went and put the imei in to tmobiles imei checker and it couldn't figure out what device it was and if it was okay to use on their network. Now I just need to verify with T-Mobile and see if they can register the imei.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Change the APN settings
I have had a problem like this with my unlocked phone and AT&T, but when they set it up in the AT&T store they fiddled with the APN settings. I had to do the same to get my wife's unlocked Lumia 635 to work on the T-Mobile network. Try the values used in the link attached and see if it works.
http://www.4gtricks.com/2013/04/t-mobile-4g-apn-t-mobile-4g-apn-settings.html
Att motox on tmobile
Reireichan said:
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Click to expand...
Click to collapse
.
I was able to connect to tmobile network some times, able to make calls. No data connection at all. I played with APN settings and everything else. any help..?
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
Click to expand...
Click to collapse
Where did you get it unlocked?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Just wanted to say thank you. My T-Mobile SIM wouldn't connect and I even went to the T-Mobile SIM store to get a new SIM Card but it didn't help. As you stated, adding a new APN setting was the only thing that worked.
For those of you who want to unlock your Moto X, I purchased a code on eBay for about $8 and received it within 6 hours. I would post the link but I'm afraid it might be considered spam.
What type of data signal are you getting? LTE?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Yes, LTE and 4G
keoaloha said:
Yes, LTE and 4G
Click to expand...
Click to collapse
Nice. Where did you get your unlock code?
I don't know about OP but I have always used swiftunlocks and have had great luck. Got my N6 from ATT unlocked through them without issues as well.
http://www.swiftunlocks.com/unlock/motorola-at-t-tmobile-worldwide
I noticed that sometimes phone picks up apn without issues and sometimes you have to restart so I just restart every time I make a change to be on the safe side.
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
Hey, I know this post is kind of old but I am currently having the same problem with my moto X 2014 going from At&t to T-Mobile, were you able to get it fixed and if you did, what did you do?
Any luck? I've just come accross the same issue. Got phone unlocked, and bought a new sim and activated. I'll get like 3-4 minutes of service randomly here and there, but about 99% of the time no service. Tried multiple variations of APN settings that I've found online. No luck
Fixed all my seriously annoying connection problems by flashing the 4.4.4 modem.
http://forum.xda-developers.com/showpost.php?p=61208627&postcount=5
I just gotta upload the 4.4.4 modem from my pc, will do that later for you.
edit: https://www.mediafire.com/?4ydw34c4bjxk423
thorasaurus said:
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Click to expand...
Click to collapse
Neither one works for data... Just got it unlocked from swiftlocks and I can get voice, but no data :crying:
Someone help!! ...plz
Anyone ?? T-Mobile reps are mostly useless, and keep telling me that my device may have been ' re-locked ' to AT&T after a hard reset !! I know that's not the case because I've thrown in a Vodafone sim and it recognized it ! The sim unlock was purchased from SwiftUnlocks and the phone took it in one try w/o any issues!
Now, I can't even get voice to work... All I see is ' No Service ' and when manually trying to register with T-Mobile, it says ' unable to connect to the T-Mobile network. Please try later '
Someone please help out!!