Something old, something new - Moto X Q&A

My phone:
VZN DE Moto x
4.2.2 after upgrade to 4.5 then downgrade to 4.2.2
Unlocked boot loader
Rooted
OLD: I've had this issue since my DE came or of the box and sync'd with activesync the first time. Although I have the proper contacts displayed and they are marked to sync my contacts from my corporate email don't display in my people app. If I use touchdown they sync and display perfectly fine. All my Google contacts sync without any issue. They didn't work on 4.2.2 as phone was shipped nor after official 4.4 OTA update and not after root and revert back to 4.2.2. I've consulted with our IT&S folks and they tell me the servers are current and don't have any reports from others with issue like this. Anyone have any clue what might be the issue?
NEW: I was out playing with kids left my phone in to charge. When I checked it next it was wiped. I still had root however and the 4.4 update was in the process of downloading. I let it finish, froze motoOTA and delete the cache update file to prevent install. Anyone ever had the issue of a spontaneous wipe?
Sent from my XT1060 using xda app-developers app

So.... I stated my problem incorrectly. I realized my corp contacts do sync they just aren't displayed.
I looked in the apps and see that there is 7 MB of data in contacts storage. That's about right for around 1900 contacts. Yeah it's a lot, I know I need to do some housekeeping but that's what a sales job will get you.
Anyway, I deleted all my gmail contacts and corp contacts thinking maybe a fresh reload would help. I only reloaded my corp contacts and while contacts storage data is back they aren't displayed.
I've tried removing and adding back my corp account to see if that would work but no dice.
I got touchdown installed and sure enough the corp contacts sync and display just fine but they still don't show up in the people app.
I have the appropriate "contacts to display" checked, our work servers haven't changed/updated since I was on my RAZR m (when I didn't have issue with contacts) it's all been since I got this DE moto x phone.
Where is the vcard or whatever the people app uses to display contacts? Does it need to be named something special?
Would the Motorola digital personalization app be causing any conflicts?
I've got contacts apk and odek.... should I?
Is there a log or something I could run and post for someone to review?
This is driving me up the wall...at my wit's end. anyone have any ideas?
Sent from my XT1060 using xda app-developers app

Another strange action is if I export the contacts from the corp people app to storage (still nothing on the display) then import that same vcf file back to people all my contacts are there.
Sent from my XT1060 using xda app-developers app

Related

[Q] Possible Droid OTA 2.2 Update Issue

I normally hang out in the Nexus area as that is my current phone.
However my boss, Director of IT here at work has a Droid. Her phone today got the notification about the push to 2.2. Her phone is stock, (not rooted) and she followed the directions for the update.
Things went well however there was an app that she used for Exchange Synchronization that no longer appears to be on her phone. It was what she used for syncing email and her calendar. She is still getting notifications but it appears that they are items that this app synced with the Google Calendar.
So with this OTA official 2.2 build for the Droid did they get rid of the corporate exchange synchronization that originally shipped with the phone?
It has been so long since I have been on an official build that I don't know what it came with. I use Touchdown for my Exchange sync.
Thanks
You should just be able to use the integrated corporate account setup on the Droid. Go to settings accounts and you should be able to pick Corporate and then just plug in your settings.
Sent from my Droid using XDA App
some are getting the ota 2.2 but some aren't
You think the rooting could impair it? My wifes phone updated this morning but mine hasn't yet. Ne ideas?
Chrisb27 said:
You should just be able to use the integrated corporate account setup on the Droid. Go to settings accounts and you should be able to pick Corporate and then just plug in your settings.
Sent from my Droid using XDA App
Click to expand...
Click to collapse
She doesn't like the Google calendar. She liked the old Corporate one that came with the Droid. It seems to be gone though. Anyone else loose it?
jkcsho said:
You think the rooting could impair it? My wifes phone updated this morning but mine hasn't yet. Ne ideas?
Click to expand...
Click to collapse
Yea, when you root your phone you typically break the OTA updates. This is done on purpose so you don't loose root with an update. Typically there is a way to go back to the official build but I don't know what that is on the Droid as I don't have one.
sennister said:
She doesn't like the Google calendar. She liked the old Corporate one that came with the Droid. It seems to be gone though. Anyone else loose it?
Click to expand...
Click to collapse
The calendar app now includes Google and Corporate Calendar into just Calendar now.
Sent from my Droid using XDA App

push email not working for my HTC One in UK?

hello all
i've had my phone since april and it's never disappointed me. i think everything works great on this phone and have had no problems
but recently the only way i can check me email is by going into the native email app itself and refreshing it.. same goes for gmail app and htc weather.. i've checked all the settings and there all set to push even when not at peak time but still doesn't make a difference.
could an app i've installed perhaps messed with the settings? is anyone else having 'syncing' problems and knows a solution?
please help if possible
had a look on google and doesn't seem to be a resolution (that i could find, anyway..)
:highfive:​
Have you made sure that you have auto sync on? Go into sync & accounts and make sure that the accounts are set to sync
Sent from my HTCONE using xda app-developers app
This annoyed me back when I have a Nexus 4, and I assumed it was the Nexus, or android 4.2.2 but it occurs on the Gmail app in android 4.1.2 as well.
If you test the gmail app, by sending emails to gmail account, and waiting for it to notify you of the emails, it'll take an age, unless you go into the app and update it manually.
I have auto sync on and all my accounts are set to sync, it even shows that it syncs the gmail account regularly, but the app just doesn't push the mail to you.
Not sure what can be done about it, but simple tests will show it happens regardless of auto sync settings. I am considering using the Email app and pulling mail every 15 minutes.
I have the exact same problem, it seems to me it only occurs with Sense-apps, for me it was the mail first, then I noticed the weather as well so I checked Blinkfeed and all have the same behavior, they won't update automatically. On my homescreen the date and weather is still the one from yesterday.. Quite upsetting. Surely you can use 3rd party apps for all this if you depend on that updating by itself or you could do it manually, but it's still very much an issue for me so I've written to HTC yesterday, curious if they can help with this.
Ah thankyou for the suggestions all! So I had a fiddle round with everything, went into the Gmail app turned auto sync on.. But also realised I have the Trust Security app and it was measuring my data. I turned that off and ta da.. My push is working again! Anyway got a better suggestion for a security app!? Haha.
Honestly love this phone and HTC seem really great to me so far! So hope they reply to you.
Thanks again everyone hope it doesn't do this again I was getting really worried haha
sent from my glacier white HTC One ^.^

Empty Duplicated Contacts Read Only?

Ok I've done some digging and can't seem to find anything with my exact problem.
Yes I have looked up duplicated read only contacts BUT everyone seems to have this issue with contacts synced from another app. Mine is no.
Got this baby this past Sunday (found out that I can upgrade 7 days early so of course I did it. Love the phone and think I will be okay without root. Got Helium backup to backup my data. Only thing left is for them to add a Restart in the power menu then I'll be fine with no Root. OH and they need to get Lolipop out ASAP)
But ever since then I've been having this issue. I've been having new contacts made, same name as a contact I have, but with not info (most of the time. Sometimes it has their number in it). Now here is where it gets weird.
They are Google contacts that it says are saved under my Gmail. I go to Gmail, No duplicated contacts there, I try to delete, says they are read only and can only hide, AND it seems like the contacts that are getting duplicated are contacts that I seem to call most often. I have all other apps and their contact sync turned off so I know it's not an issue with them, and since they are saved under Gmail and when I turn off the local Phone contacts they are still there so I know they are not local saved/SIM contacts.
If anyone has any suggestions let me know. I felt like I had this issue loooooong ago with another phone but pretty sure it was back when Facebook synced its contacts and I had to link them.
I'm a savvy guy and know my way around Android.
Thanks
Ok well i ended up getting it myself.
For people with this issue:
Turn off google contact sync. Then go to apps in settings and then look for the contact storage app. Force stoo the act and clean all data. Check contacts to make sure its empty. Then enable google contacts sync.
Sent from my XT1254 using XDA Free mobile app
Contacts in Android are stored in a database, and as they come from multiple sources (synced from Google, Facebook, Whatsapp, LinkedIn and copied from SIM or stored as "local phone" contacts...) it's easy to have multiple instances of same contact with different info or even duplicates. Contacts app let you "join" multiple contacts from different sources so they will appear joined in your contacts list, but they will still be stored inidividually in the database.
Anyway, there are multiple apps that let you manage your contacts at a deeper database level. With MiniContacts https://play.google.com/store/apps/details?id=com.brapeba.minicontacts you can see all raw contacts one by one showing its original account source (group). And you can delete all contacts from a source (i.e. those coming from LinkedIn, or Facebook) or choosing manually those you don't want. Notice that if you don't disable the syncronization with the source those deleted contacts will reappear again. So, first disable syncronization! If you want to delete the contacts permanently from everywhere instead of just from your Android database, go to the source (LinkedIn, Facebook...) and delete them there.
Hope it helps...
drtweak said:
Ok I've done some digging and can't seem to find anything with my exact problem.
Yes I have looked up duplicated read only contacts BUT everyone seems to have this issue with contacts synced from another app. Mine is no.
Got this baby this past Sunday (found out that I can upgrade 7 days early so of course I did it. Love the phone and think I will be okay without root. Got Helium backup to backup my data. Only thing left is for them to add a Restart in the power menu then I'll be fine with no Root. OH and they need to get Lolipop out ASAP)
But ever since then I've been having this issue. I've been having new contacts made, same name as a contact I have, but with not info (most of the time. Sometimes it has their number in it). Now here is where it gets weird.
They are Google contacts that it says are saved under my Gmail. I go to Gmail, No duplicated contacts there, I try to delete, says they are read only and can only hide, AND it seems like the contacts that are getting duplicated are contacts that I seem to call most often. I have all other apps and their contact sync turned off so I know it's not an issue with them, and since they are saved under Gmail and when I turn off the local Phone contacts they are still there so I know they are not local saved/SIM contacts.
If anyone has any suggestions let me know. I felt like I had this issue loooooong ago with another phone but pretty sure it was back when Facebook synced its contacts and I had to link them.
I'm a savvy guy and know my way around Android.
Thanks
Click to expand...
Click to collapse
Thanks for the reply but it is making blank contacts with theur name and storing then as phone contacts. Google is the only source i sync any contacts from but ill give this a try
Sent from my XT1254 using XDA Free mobile app
Thanks for the tip, @drtweak! This was driving me nuts and I couldn't figure out how to fix it. Good work...
Thanks!
drtweak said:
Ok well i ended up getting it myself.
For people with this issue:
Turn off google contact sync. Then go to apps in settings and then look for the contact storage app. Force stoo the act and clean all data. Check contacts to make sure its empty. Then enable google contacts sync.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
I could kiss you right now. I have been scouring the internet and downloading apps for hours trying to figure out how to fix "read only" and "can't be deleted" contacts on my second replacement dud Turbo 2. Duplicates galore, and they wouldn't go away. Thank you, thank you, thank you! :laugh: No more Verizon Cloud - that really messed it up both times. Merry Christmas! :good:
Christina729 said:
I could kiss you right now. I have been scouring the internet and downloading apps for hours trying to figure out how to fix "read only" and "can't be deleted" contacts on my second replacement dud Turbo 2. Duplicates galore, and they wouldn't go away. Thank you, thank you, thank you! :laugh: No more Verizon Cloud - that really messed it up both times. Merry Christmas! :good:
Click to expand...
Click to collapse
The app Simpler Contacts can merge duplicate apps. I've used it on friends' phones to do that.
Of course, Simpler Contacts also would like you to keep using their app and even their backup service, and they have a Dialer app too. But you don't need all that. I just use Simpler Contacts once in a while to check for duplicate contacts.
But this solution above is good too.
I also used Simpler Contacts to export all contacts from a "local" account. Helped to friends do this when they switched from iPhone to Android and the carrier store exported all their iPhone apps to "local" phone account -- which is STUPID. All the contacts need to synced with Google.

Partially lost contacts after 5.1 OTA update (XT1058 AT&T)

Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
If your Sync is ON, you're safe!
Vivjen said:
Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
Click to expand...
Click to collapse
If your Sync is On, your contacts should have been saved in your google account right?
You can log into your google account in any phone and get then there by Synching
nijom said:
If your Sync is On, your contacts should have been saved in your google account right?
You can log into your google account in any phone and get then there by Synching
Click to expand...
Click to collapse
No, nothing happen on another phone. How OTA could corrupt my userdata?
Vivjen said:
Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
Click to expand...
Click to collapse
Try my troubleshooting steps posted here if you use AT&T Address Book. Be sure to check online to see what contacts are saved on your account via your PC.
If you use Google Contacts then I would check on your PC and then go to Settings > Accounts > Google > Email > Contacts > UnCheck and then check the sync option. If you have over 1K contacts it may take a while to sync.
Mark
Motorola Support
MarkAtMoto said:
Try my troubleshooting steps posted here if you use AT&T Address Book. Be sure to check online to see what contacts are saved on your account via your PC.
If you use Google Contacts then I would check on your PC and then go to Settings > Accounts > Google > Email > Contacts > UnCheck and then check the sync option. If you have over 1K contacts it may take a while to sync.
Mark
Motorola Support
Click to expand...
Click to collapse
Thank you. I will try. David Schuster confirmed the issue with 5.1 for AT&T phones only https://plus.google.com/+DavidSchuster/posts/5qMzkiFGQQg
Vivjen said:
Thank you. I will try. David Schuster confirmed the issue with 5.1 for AT&T phones only https://plus.google.com/+DavidSchuster/posts/5qMzkiFGQQg
Click to expand...
Click to collapse
No problem. Any info you can give with your specific use case will be helpful. Certainly if you have any contacts on phone memory you should move to the cloud (Google Contacts) if you decide to reset or Clear Contact Storage App.
Mark
Motorola Support
MarkAtMoto said:
No problem. Any info you can give with your specific use case will be helpful. Certainly if you have any contacts on phone memory you should move to the cloud (Google Contacts) if you decide to reset or Clear Contact Storage App.
Mark
Motorola Support
Click to expand...
Click to collapse
Dear Mark,
The issue was not solved. As I have found that I have never used AT&T Address book on this phone. Google sync was switched off as well (It's too late to switch it on now).
Any another ideas how to find lost contacts? Which application keeps contacts in case of non-registering into AT&T Address book app?
Vivjen said:
Dear Mark,
The issue was not solved. As I have found that I have never used AT&T Address book on this phone. Google sync was switched off as well (It's too late to switch it on now).
Any another ideas how to find lost contacts? Which application keeps contacts in case of non-registering into AT&T Address book app?
Click to expand...
Click to collapse
But if you log into Google Contacts and check, are your contacts in there? If they are then they should sync back down to the phone.
If not there, then they were 1 either never syncing before KitKat, were in AT&T Contacts or were only in phone's memory. If in AT&T Contacts then you should be able to log on to AT&T Addressbook and find the contacts and then disable and reenable app to resync to the phone. That would only work if you are an AT&T user and not if you were using AT&T phone on another network.
If contacts were in phone's memory then they should have been there after the upgrade to Lollipop. If you have reset the phone then the contacts wouldn't be restored after the reset as they were local and never in the cloud.
Any contacts on the SIM card?
Mark
Motorola Support

Contacts Messed up After MM update

Wife has the H/K M8, completely stock and she took the MM update last week. Ever since her contacts have been messed up. Her contacts are correct if she logs into a PC, but she has a lot of contacts on her phone now that she says she already deleted (confirmed at least 1 or 2 weren't there on PC) or are just showing as the phone number (on PC the # is associated with the correct person). I thought maybe deselecting and reselecting Contacts under Accounts and Sync would do it, but she said all she has the option for is People Details so guessing it moved. Is there a fix for this, short of going in to the store?
Sent from my HTC6525LVW using XDA Free mobile app

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