Related
Found this interesting piece on Sony's website:
"In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
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Click to collapse
It's obvious they will void your warranty if you leave the covers open and damage your phone. But what happens if one of the covers starts leaking due to, i don't know, being old and losing its rubber seal's tightness ? Clearly, it is not designed to be used in a shower etc, but rather survive accidental contact with water - but still, if it's IP rated it means we should be able to do it, or just "wash" our phones if they get dirty - goodbye cleaning cloths.
All water-resistant devices are very tricky if we look at warranty conditions. I'm just wondering how will Sony handle this one - is it possible to tell if the phone was damaged because the user screwed up, or because the water resistance failed somehow.
Have you guys had any experiences with IP-certified devices before ?
Akiainavas said:
Found this interesting piece on Sony's website:
It's obvious they will void your warranty if you leave the covers open and damage your phone. But what happens if one of the covers starts leaking due to, i don't know, being old and losing its rubber seal's tightness ? Clearly, it is not designed to be used in a shower etc, but rather survive accidental contact with water - but still, if it's IP rated it means we should be able to do it, or just "wash" our phones if they get dirty - goodbye cleaning cloths.
All water-resistant devices are very tricky if we look at warranty conditions. I'm just wondering how will Sony handle this one - is it possible to tell if the phone was damaged because the user screwed up, or because the water resistance failed somehow.
Have you guys had any experiences with IP-certified devices before ?
Click to expand...
Click to collapse
+1
Anyone?
sent from Giant Killer Galaxy Note 2
Sv: Water resistance and warranty ?
Interesting thought there. Sony is going to have a tough time when the inevitable cases of warranty come up. It'll be nearly impossible to determine, where the fault lies, say tur covers get bad over time.. Unless they dry it up, and test the waterresistance of the covers.. But who knows.. They might just declare it void at will.. Lot of companies tend to do that..
Sent from my SGPT12 using xda app-developers app
lol yall think they are actually going to cover water damage?? yall are crazy
there is no way those flaps are going to hold for 2 years strong if you open and close them everyday to charge your phone....people would just be claiming water damage warranty every few months just to get a new phone....i dont see sony shelling out $700 phones because there is no way to tell if the flaps are open or closed during the time of water damage they are always going to say its your fault and not honor the warranty and you really have no way of arguing with them....
they are clearly stating your warranty is void in the case of water damage for a reason....waterproof or not you wont be getting a warranty replacement if the water does actually mess the phone up
i would never get this phone wet on purpose....
djq said:
lol yall think they are actually going to cover water damage?? yall are crazy
there is no way those flaps are going to hold for 2 years strong if you open and close them everyday to charge your phone....people would just be claiming water damage warranty every few months just to get a new phone....i dont see sony shelling out $700 phones because there is no way to tell if the flaps are open or closed during the time of water damage they are always going to say its your fault and not honor the warranty and you really have no way of arguing with them....
they are clearly stating your warranty is void in the case of water damage for a reason....waterproof or not you wont be getting a warranty replacement if the water does actually mess the phone up
i would never get this phone wet on purpose....
Click to expand...
Click to collapse
I will sue Sony for that as I have decided that I will hardly open those flaps..always use dock for charging and m already always use bluetooth headsets !!
sent from Giant Killer Galaxy Note 2
djq said:
lol yall think they are actually going to cover water damage?? yall are crazy
... they are always going to say its your fault and not honor the warranty and you really have no way of arguing with them....
they are clearly stating your warranty is void in the case of water damage for a reason....waterproof or not you wont be getting a warranty replacement if the water does actually mess the phone up
Click to expand...
Click to collapse
maybe in the country you're living in.
djq said:
i would never get this phone wet on purpose....
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Click to collapse
if sony would act the way you said, then it doesn't matter if you got your phone wet by purpose, accident or waterproof failure
Hello everybody, after touching water my xperia z screen's breightness became very low (you can only recognize whether the screen is on or off), and it doesnt react when i touch it. (The touchscreen doesnt work).
One of the water indicator sticks became red, so I replaced it with another one.
1. Are there water indicator sticks inside the phone?
2. Shouldnt the phone be water proof even in a case where the flops are open?
3. Will the warranty fix it? If it wont, how much does a replacement cost?
Thank you all very much :good:
Shoni1998 said:
Hello everybody, after touching water my xperia z screen's breightness became very low (you can only recognize whether the screen is on or off), and it doesnt react when i touch it. (The touchscreen doesnt work).
One of the water indicator sticks became red, so I replaced it with another one.
1. Are there water indicator sticks inside the phone?
2. Shouldnt the phone be water proof even in a case where the flops are open?
3. Will the warranty fix it? If it wont, how much does a replacement cost?
Thank you all very much :good:
Click to expand...
Click to collapse
I haven't seen a teardown so I don't know about inner water strips but the phone is not protected from ingress with flaps open. Those are the protection. I doubt warranty will replace water damage
Sent from my C6603 using Tapatalk 2
Shoni1998 said:
Hello everybody, after touching water my xperia z screen's breightness became very low (you can only recognize whether the screen is on or off), and it doesnt react when i touch it. (The touchscreen doesnt work).
One of the water indicator sticks became red, so I replaced it with another one.
1. Are there water indicator sticks inside the phone?
2. Shouldnt the phone be water proof even in a case where the flops are open?
3. Will the warranty fix it? If it wont, how much does a replacement cost?
Thank you all very much :good:
Click to expand...
Click to collapse
1 advice:
Read the manual and all your questions will be answered.
Dsteppa said:
1 advice:
Read the manual and all your questions will be answered.
Click to expand...
Click to collapse
Thank you, any more answers?
Shoni1998 said:
Thank you, any more answers?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2176460
http://forum.xda-developers.com/showthread.php?t=2263155
http://forum.xda-developers.com/showthread.php?t=2281427
jamesbra said:
I haven't seen a teardown so I don't know about inner water strips but the phone is not protected from ingress with flaps open. Those are the protection. I doubt warranty will replace water damage
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Sony don't provide water damage warranty whatever the case may be , and listen it is also not water resistant as certified by ip57 . sony z is a money wastage handset , just marketed as water resistant and waterproof to differentiate the product from samsung and htc to catch a good market .
Hates off to Sony z .
Sony flagship phone . Money wastage phone .
ravi jain said:
Sony don't provide water damage warranty whatever the case may be , and listen it is also not water resistant as certified by ip57 . sony z is a money wastage handset , just marketed as water resistant and waterproof to differentiate the product from samsung and htc to catch a good market .
Hates off to Sony z .
Sony flagship phone . Money wastage phone .
Click to expand...
Click to collapse
They do actually, just not if you've dunked the phone in water with the flaps open. If you don't think the Xperia Z is waterproof (admittedly with limits) then you're dead wrong. Of course, as with everything, manufacturing defects can crop up even in the best of production lines, and this becomes a major problem with things like water resistance. Since Sony can't offer any warranty for it you just have to hope their service center does find the production defect if that was the case, because then they will replace it.
My advice is to test it early (like, the same day you open it up) and if it breaks and you're denied service, take the case up with a consumer rights agency, big corporations hate that crap
Rekoil said:
They do actually, just not if you've dunked the phone in water with the flaps open. If you don't think the Xperia Z is waterproof (admittedly with limits) then you're dead wrong. Of course, as with everything, manufacturing defects can crop up even in the best of production lines, and this becomes a major problem with things like water resistance. Since Sony can't offer any warranty for it you just have to hope their service center does find the production defect if that was the case, because then they will replace it.
My advice is to test it early (like, the same day you open it up) and if it breaks and you're denied service, take the case up with a consumer rights agency, big corporations hate that crap
Click to expand...
Click to collapse
Already manager did the water test in front of me and was failure - water entered inside , Then also not providing warranty , then why did they test the handset if they not provide warranty . They did the marketing saying waterproof .
http://ces.cnet.com/8301-34447_1-57...th-waterproof-xperia-z/?refresh=1374771232118
http://www.tntmagazine.com/news/world/sony-announce-the-worlds-first-waterproof-phone-the-xperia-z
Hi!My display!Poor colors.The indicators all white.Warranty?
Sent from my C6603 using xda premium
Water Resistant check
Shoni1998 said:
Hello everybody, after touching water my xperia z screen's breightness became very low (you can only recognize whether the screen is on or off), and it doesnt react when i touch it. (The touchscreen doesnt work).
One of the water indicator sticks became red, so I replaced it with another one.
1. Are there water indicator sticks inside the phone?
2. Shouldnt the phone be water proof even in a case where the flops are open?
3. Will the warranty fix it? If it wont, how much does a replacement cost?
Thank you all very much :good:
Click to expand...
Click to collapse
Hello shoni,
Yes sony xperia Z comes with built-in Liquid Contact Indicators that will show (turns from white to red Color) whether the device has been in contact with water or a liquid containing water. Its there inside each flap.
Shoni1998 said:
Hello everybody, after touching water my xperia z screen's breightness became very low (you can only recognize whether the screen is on or off), and it doesnt react when i touch it. (The touchscreen doesnt work).
One of the water indicator sticks became red, so I replaced it with another one.
1. Are there water indicator sticks inside the phone?
2. Shouldnt the phone be water proof even in a case where the flops are open?
3. Will the warranty fix it? If it wont, how much does a replacement cost?
Thank you all very much :good:
Click to expand...
Click to collapse
as you solved your problem with the Xperia Z, I get exactly the same
Shoni1998 said:
Hello everybody, after touching water my xperia z screen's breightness became very low (you can only recognize whether the screen is on or off), and it doesnt react when i touch it. (The touchscreen doesnt work).
One of the water indicator sticks became red, so I replaced it with another one.
1. Are there water indicator sticks inside the phone?
2. Shouldnt the phone be water proof even in a case where the flops are open?
3. Will the warranty fix it? If it wont, how much does a replacement cost?
Thank you all very much :good:
Click to expand...
Click to collapse
Hi I have an Xperia Z and I sent it for repairs since its not charging. The repair place keep changing their story, first it was a damaged motherboard, then it was pressure damage and now they say its water damage. Can you send me some pics of where the moisture indicator is under the sim card flap? The other ones are very visible, i only have a white block thingy on the flap itself at the sim card. I dont really see any room for an indicator under this flap.
Thanks Anyways
I got a white Xperia Z and I send it for repair today.
It has a pink water indicator by the headphone jack, more then 4 dead pixels, back coming a bit loose, flaps with broken rubbers, dots/dusts on my camera an issue multiple times seen in the sonymobile forum, other then that the phone is working totaly fine.
So I wonder if I still got warranty? Since the indicator is pink but there's no water damage...
(a very few dead pixels can't be because of water damage and so do the broken flaps and back that is coming loose I think).
So what can I expect? Do I have to pay for those repairs that have nonthing to do with water damage?
I'll keep this post updated when I know more from the repair center ^^
Feel free to post your thoughts, thanks a lot!
Wow! You hit the jackpot. All the problems in one go I suspect that as soon as they see signs of water ingress, they will blame everything on that and refuse warranty repair
Sent from my C6603 using xda app-developers app
shoey63 said:
Wow! You hit the jackpot. All the problems in one go I suspect that as soon as they see signs of water ingress, they will blame everything on that and refuse warranty repair
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Yeah I think they'll do that too
So hopefully I can be lucky for once with this >.>
Update: It's covered under warranty
Update: It's covered under warranty
So a good ending for this story, kudos to sony.
pink indicator too xperia z
seahorsepip said:
Update: It's covered under warranty
So a good ending for this story, kudos to sony.
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Click to collapse
that's great to hear...
my usb charging port turned pink a few months ago... but no internal or external damage whatsoever.
i'm planning to bring it to a sony centre.
i want to know how long it took them to fix your device or did they replace it with a new one.
So hello,
I am at vacation, Had my xperia Z, was trying to test the water resistance of the phone, so i decided, ( i never did something with water and my phone before, because i was worried something would happen) to make a video when jumping into the swimming pool,
so i did.
after that, ( about 3 hours later) my screen starts to flicker. after that, the brightness goes down.
still flickering.
I decided to do a CPU stability test, just to check.
CPU came at 50.3 degrees (!!!) ( WTF!), then i turned it off, because i thought this was a little too hot.
After that, i was sleeping, next day it was still the same, still flickering and low brightness, but everything was working. I turned it off again,
Yesterday i turned it on, and saw nothing on-screen anymore, although i do know that the phone still works, because of this:
If i hold volume up + power button for 10 seconds, it still vibrates,
if i hold volume down and power button, it makes a screenshot ( i hear that sound)
and when i press on the screen, i hear that touch sounds.
-----
Can someone help me?
Do i have to repair it in a repair center? How much will it cost me? or is this in warranty ( i think no)
Also additional info:
Phone = Rooted
I had an custom ROM ( Honami )
I had all covers closed
I did NOT go one meter deep, i jumped in the pool and held my arm high, so it was almost not under water
it was NOT for 30 seconds/30minutes, just jump and done
Thanx!
The act of jumping in the water probably caused water to be forced into your phone.
It's highly likely corrosion and/or shorting of components has occurred as you continued to use the phone after water got in.
You can try leaving the device turned off in a bag of rice for a week or so, to see if that removes the moisture.
IMO, though, permanent damage has occurred and you will need to take it for repair.
Your warranty is probably void.
Sent from my C6603 using Tapatalk 4
Might be that u did not close the port properly, is the indicator turns colour? If thats not the Case then try reflash stock Rom, and if that does not solve the problem, try checking for possibility of water in ur device.. It might come through the back panel.
ILoveXperia said:
Might be that u did not close the port properly, is the indicator turns colour? If thats not the Case then try reflash stock Rom, and if that does not solve the problem, try checking for possibility of water in ur device.. It might come through the back panel.
Click to expand...
Click to collapse
What indicator? The LED indicator? That gives several colours, when i turn it on it is pink, and when it is on, it is either green flashing sometimes, or blue flashing sometimes
and how to check for water in my device? ( besides letting it in a sack of rice for a week, because then i already know that wont work)
And if i let it repair, what will it cost? Since everything is working, except the screen
And i dont know how this works, but i saw some news sites that posted 2 days ago that the Xperia Z ultra has exact the same problem as i describe now, could it be thatsome xperia Z models also face the exact same problem?
He means the "water indicator". If you open the headphone or usb port flap, you'll see square white stuff in the corner. That's the indicator. If it is no longer white (it becomes red when water breach occurred), you have to take your phone into repair, and your warranty is already lost so you will be charged for the repair fee.
Sent from my C6602 using xda app-developers app
fakhreza said:
He means the "water indicator". If you open the headphone or usb port flap, you'll see square white stuff in the corner. That's the indicator. If it is no longer white (it becomes red when water breach occurred), you have to take your phone into repair, and your warranty is already lost so you will be charged for the repair fee.
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Have to say, my screen is not completely blank, i could see on the lock screen the time, it was very dark however, but i still see something
also: cannot look now if it is pink, i think its pink, because i already saw that,
and if you mean warranty is already void because of root, i can relock my bootloader and flash to stock fairly easy ( have done it already couple of times, so, can do.)
and still, the big question, what do you expect me to payfor the repair?
and shall i bring it to sony? or to T-Mobile? or to another random third party repair shop in my city? ( last option is most affordable i think, but not the most secure, so what do you guys advise?)
If the indicator is red, your warranty is void.
Gesendet von meinem Xperia ZL
Tlcoman said:
Have to say, my screen is not completely blank, i could see on the lock screen the time, it was very dark however, but i still see something
also: cannot look now if it is pink, i think its pink, because i already saw that,
and if you mean warranty is already void because of root, i can relock my bootloader and flash to stock fairly easy ( have done it already couple of times, so, can do.)
and still, the big question, what do you expect me to payfor the repair?
and shall i bring it to sony? or to T-Mobile? or to another random third party repair shop in my city? ( last option is most affordable i think, but not the most secure, so what do you guys advise?)
Click to expand...
Click to collapse
If the screen is very dark and you still can see whatever it displays, probably the LED IC (IC that controls the LED illumination) is broken, because the LCD is still working, but without any illumination. To bring it to sony is the best I guess.
Well, your warranty is void because the indicator is red (or pink-ish, not white anymore) because of water breach. Not because you unlocked your bootloader.
Sent from my C6602 using xda app-developers app
fakhreza said:
If the screen is very dark and you still can see whatever it displays, probably the LED IC (IC that controls the LED illumination) is broken, because the LCD is still working, but without any illumination. To bring it to sony is the best I guess.
Well, your warranty is void because the indicator is red (or pink-ish, not white anymore) because of water breach. Not because you unlocked your bootloader.
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Still can see whatever it displays, this, i can't.
I could only see the Time in white, very dark, but this way i know it is not completely broken, does this mean the same?
seems like sony does not repair phones with water inside at all..., not even outside the warranty
What a service..
Tlcoman said:
seems like sony does not repair phones with water inside at all..., not even outside the warranty
What a service..
Click to expand...
Click to collapse
That would be because repairing the average water damaged phone would cost more than replacing it when you factor in that probably every component has suffered damage, labour costs etc.
Sent from my C6603 using Tapatalk 4
kingvortex said:
That would be because repairing the average water damaged phone would cost more than replacing it when you factor in that probably every component has suffered damage, labour costs etc.
Sent from my C6603 using Tapatalk 4
Click to expand...
Click to collapse
So instead of helping SOME people, they choose to help no one, because it COULD be that everything is damaged?
Not everyone has Water damage everywhere
Yes, that's correct. Basic common sense would suggest it's cheaper to supply a new unit at cost price than to mess around paying someone to diagnose the fault and replace the whole internals of the phone in most cases of water damage. That's if the phone is even still under warranty, which probably isn't the case in 99% of water damage cases, which are normally caused by user error or negligence.
As for saying that not everyone would need most of the components replacing; you have no idea what is damaged inside your phone. It could be the case that the entire motherboard needs replacing.
Sent from my C6603 using Tapatalk 4
Hi... Im having the same exact issue, have u figured out how to fix this????
ladyash718 said:
Hi... Im having the same exact issue, have u figured out how to fix this????
Click to expand...
Click to collapse
Water damage? Send the phone to be repaired.
Sent from my C6603 using Tapatalk
-Dude, you JUMPED into the water. The extra pressure caused by the jump plus the extra depth you dive in (larger than the one of one meter-written in phone's specs) caused extra pressure, therefore water leaked into your phone. Haven't you read the specs? Up to one meter depth, why did you think they informed you with that?
- check under your flaps (headphones, charger, etc), there is a tiny white strap. If that spot is still white, it means the water got into your phone not through the flaps, so you can claim a faulty device by proving that your flaps were closed the time water got in (this also means not to tell them that you actually jumped into the water with your phone). If your stripes are red, it means that water got into.the phone through your.flaps, therefore you can kiss goodbye your warranty. Next time you get a waterpfroof device read carefully its specifications.
Cheapest way to fix phone in that condition is to buy another one. Original front housing for xperia z is too expencive (touchscreen and lcd r glued together), and probably ur motherboard is damaged as well. As a official Sony servicer I recommend u to buy new phone. And main reason why Sony doestn't service phones damaged with liquid is the one that kingvortex said.
And jumping into the water isn't such a good idea at all man. :\
Sent from my C6603 using xda app-developers app
Dim display trying to light up
Hello,
I've got the same problem. I was jumping with my Xperia Z into the pool and doing random idiotic ideas. Now is the phone functioning properly without any problems. But still there is one problem. My display is extremely dark. I can see on it only in the night. But when I'am playing with the phone more than 5 minutes the display is trying to light up. I set the brightness on maximum. Only 2 times it was on maximum for aproximetly 4 seconds but the phone is still trying to light up to the maximum. What can i do now? Thanks
Navratilec said:
Hello,
I've got the same problem. I was jumping with my Xperia Z into the pool and doing random idiotic ideas. Now is the phone functioning properly without any problems. But still there is one problem. My display is extremely dark. I can see on it only in the night. But when I'am playing with the phone more than 5 minutes the display is trying to light up. I set the brightness on maximum. Only 2 times it was on maximum for aproximetly 4 seconds but the phone is still trying to light up to the maximum. What can i do now? Thanks
Click to expand...
Click to collapse
Haven't you read the previous posts? Check if the indicators are red, if they are there's nothing you can do. If they aren't you could give it to sony to repair, but don't tell them what you did....
My ZR today fell into water with flap open and slight amount of water slid into the phone. I claimed warranty but no use they wont cover it. There seems to be motherboard damage to touch and they are asking 26000INR for repair. This sucks !
hmmm... buy another one lol
Ilko said:
hmmm... buy another one lol
Click to expand...
Click to collapse
Seems like il get Honami this time. But again, m scared to trust in Sony because of their poor warranty service.
Comment
They stated that this phone is waterproof, provided that all flaps are closed and the battery cover is placed properly.
This waterproof warranty has been an issue for many users, I suggest to be careful next time, because even the Honami will not be covered by warranty if the water gets-in in an open USB cover.
Actually, the warranty you ask for does not exist. Not for any pruduct, not in any region....
Sent from my C5503 using xda app-developers app
Here in Sweden, if the handset is not waterproof, with flaps closed the warranty definetly exeist.
I tested the waterproofness when i bought my handset, with all flaps and battery cover closed the phone leaked. Recieved a replacement even though it took some time for the warranty.
Sent from my Nexus 10 using Tapatalk 4