Related
So hello,
I am at vacation, Had my xperia Z, was trying to test the water resistance of the phone, so i decided, ( i never did something with water and my phone before, because i was worried something would happen) to make a video when jumping into the swimming pool,
so i did.
after that, ( about 3 hours later) my screen starts to flicker. after that, the brightness goes down.
still flickering.
I decided to do a CPU stability test, just to check.
CPU came at 50.3 degrees (!!!) ( WTF!), then i turned it off, because i thought this was a little too hot.
After that, i was sleeping, next day it was still the same, still flickering and low brightness, but everything was working. I turned it off again,
Yesterday i turned it on, and saw nothing on-screen anymore, although i do know that the phone still works, because of this:
If i hold volume up + power button for 10 seconds, it still vibrates,
if i hold volume down and power button, it makes a screenshot ( i hear that sound)
and when i press on the screen, i hear that touch sounds.
-----
Can someone help me?
Do i have to repair it in a repair center? How much will it cost me? or is this in warranty ( i think no)
Also additional info:
Phone = Rooted
I had an custom ROM ( Honami )
I had all covers closed
I did NOT go one meter deep, i jumped in the pool and held my arm high, so it was almost not under water
it was NOT for 30 seconds/30minutes, just jump and done
Thanx!
The act of jumping in the water probably caused water to be forced into your phone.
It's highly likely corrosion and/or shorting of components has occurred as you continued to use the phone after water got in.
You can try leaving the device turned off in a bag of rice for a week or so, to see if that removes the moisture.
IMO, though, permanent damage has occurred and you will need to take it for repair.
Your warranty is probably void.
Sent from my C6603 using Tapatalk 4
Might be that u did not close the port properly, is the indicator turns colour? If thats not the Case then try reflash stock Rom, and if that does not solve the problem, try checking for possibility of water in ur device.. It might come through the back panel.
ILoveXperia said:
Might be that u did not close the port properly, is the indicator turns colour? If thats not the Case then try reflash stock Rom, and if that does not solve the problem, try checking for possibility of water in ur device.. It might come through the back panel.
Click to expand...
Click to collapse
What indicator? The LED indicator? That gives several colours, when i turn it on it is pink, and when it is on, it is either green flashing sometimes, or blue flashing sometimes
and how to check for water in my device? ( besides letting it in a sack of rice for a week, because then i already know that wont work)
And if i let it repair, what will it cost? Since everything is working, except the screen
And i dont know how this works, but i saw some news sites that posted 2 days ago that the Xperia Z ultra has exact the same problem as i describe now, could it be thatsome xperia Z models also face the exact same problem?
He means the "water indicator". If you open the headphone or usb port flap, you'll see square white stuff in the corner. That's the indicator. If it is no longer white (it becomes red when water breach occurred), you have to take your phone into repair, and your warranty is already lost so you will be charged for the repair fee.
Sent from my C6602 using xda app-developers app
fakhreza said:
He means the "water indicator". If you open the headphone or usb port flap, you'll see square white stuff in the corner. That's the indicator. If it is no longer white (it becomes red when water breach occurred), you have to take your phone into repair, and your warranty is already lost so you will be charged for the repair fee.
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Have to say, my screen is not completely blank, i could see on the lock screen the time, it was very dark however, but i still see something
also: cannot look now if it is pink, i think its pink, because i already saw that,
and if you mean warranty is already void because of root, i can relock my bootloader and flash to stock fairly easy ( have done it already couple of times, so, can do.)
and still, the big question, what do you expect me to payfor the repair?
and shall i bring it to sony? or to T-Mobile? or to another random third party repair shop in my city? ( last option is most affordable i think, but not the most secure, so what do you guys advise?)
If the indicator is red, your warranty is void.
Gesendet von meinem Xperia ZL
Tlcoman said:
Have to say, my screen is not completely blank, i could see on the lock screen the time, it was very dark however, but i still see something
also: cannot look now if it is pink, i think its pink, because i already saw that,
and if you mean warranty is already void because of root, i can relock my bootloader and flash to stock fairly easy ( have done it already couple of times, so, can do.)
and still, the big question, what do you expect me to payfor the repair?
and shall i bring it to sony? or to T-Mobile? or to another random third party repair shop in my city? ( last option is most affordable i think, but not the most secure, so what do you guys advise?)
Click to expand...
Click to collapse
If the screen is very dark and you still can see whatever it displays, probably the LED IC (IC that controls the LED illumination) is broken, because the LCD is still working, but without any illumination. To bring it to sony is the best I guess.
Well, your warranty is void because the indicator is red (or pink-ish, not white anymore) because of water breach. Not because you unlocked your bootloader.
Sent from my C6602 using xda app-developers app
fakhreza said:
If the screen is very dark and you still can see whatever it displays, probably the LED IC (IC that controls the LED illumination) is broken, because the LCD is still working, but without any illumination. To bring it to sony is the best I guess.
Well, your warranty is void because the indicator is red (or pink-ish, not white anymore) because of water breach. Not because you unlocked your bootloader.
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Still can see whatever it displays, this, i can't.
I could only see the Time in white, very dark, but this way i know it is not completely broken, does this mean the same?
seems like sony does not repair phones with water inside at all..., not even outside the warranty
What a service..
Tlcoman said:
seems like sony does not repair phones with water inside at all..., not even outside the warranty
What a service..
Click to expand...
Click to collapse
That would be because repairing the average water damaged phone would cost more than replacing it when you factor in that probably every component has suffered damage, labour costs etc.
Sent from my C6603 using Tapatalk 4
kingvortex said:
That would be because repairing the average water damaged phone would cost more than replacing it when you factor in that probably every component has suffered damage, labour costs etc.
Sent from my C6603 using Tapatalk 4
Click to expand...
Click to collapse
So instead of helping SOME people, they choose to help no one, because it COULD be that everything is damaged?
Not everyone has Water damage everywhere
Yes, that's correct. Basic common sense would suggest it's cheaper to supply a new unit at cost price than to mess around paying someone to diagnose the fault and replace the whole internals of the phone in most cases of water damage. That's if the phone is even still under warranty, which probably isn't the case in 99% of water damage cases, which are normally caused by user error or negligence.
As for saying that not everyone would need most of the components replacing; you have no idea what is damaged inside your phone. It could be the case that the entire motherboard needs replacing.
Sent from my C6603 using Tapatalk 4
Hi... Im having the same exact issue, have u figured out how to fix this????
ladyash718 said:
Hi... Im having the same exact issue, have u figured out how to fix this????
Click to expand...
Click to collapse
Water damage? Send the phone to be repaired.
Sent from my C6603 using Tapatalk
-Dude, you JUMPED into the water. The extra pressure caused by the jump plus the extra depth you dive in (larger than the one of one meter-written in phone's specs) caused extra pressure, therefore water leaked into your phone. Haven't you read the specs? Up to one meter depth, why did you think they informed you with that?
- check under your flaps (headphones, charger, etc), there is a tiny white strap. If that spot is still white, it means the water got into your phone not through the flaps, so you can claim a faulty device by proving that your flaps were closed the time water got in (this also means not to tell them that you actually jumped into the water with your phone). If your stripes are red, it means that water got into.the phone through your.flaps, therefore you can kiss goodbye your warranty. Next time you get a waterpfroof device read carefully its specifications.
Cheapest way to fix phone in that condition is to buy another one. Original front housing for xperia z is too expencive (touchscreen and lcd r glued together), and probably ur motherboard is damaged as well. As a official Sony servicer I recommend u to buy new phone. And main reason why Sony doestn't service phones damaged with liquid is the one that kingvortex said.
And jumping into the water isn't such a good idea at all man. :\
Sent from my C6603 using xda app-developers app
Dim display trying to light up
Hello,
I've got the same problem. I was jumping with my Xperia Z into the pool and doing random idiotic ideas. Now is the phone functioning properly without any problems. But still there is one problem. My display is extremely dark. I can see on it only in the night. But when I'am playing with the phone more than 5 minutes the display is trying to light up. I set the brightness on maximum. Only 2 times it was on maximum for aproximetly 4 seconds but the phone is still trying to light up to the maximum. What can i do now? Thanks
Navratilec said:
Hello,
I've got the same problem. I was jumping with my Xperia Z into the pool and doing random idiotic ideas. Now is the phone functioning properly without any problems. But still there is one problem. My display is extremely dark. I can see on it only in the night. But when I'am playing with the phone more than 5 minutes the display is trying to light up. I set the brightness on maximum. Only 2 times it was on maximum for aproximetly 4 seconds but the phone is still trying to light up to the maximum. What can i do now? Thanks
Click to expand...
Click to collapse
Haven't you read the previous posts? Check if the indicators are red, if they are there's nothing you can do. If they aren't you could give it to sony to repair, but don't tell them what you did....
My ZR today fell into water with flap open and slight amount of water slid into the phone. I claimed warranty but no use they wont cover it. There seems to be motherboard damage to touch and they are asking 26000INR for repair. This sucks !
hmmm... buy another one lol
Ilko said:
hmmm... buy another one lol
Click to expand...
Click to collapse
Seems like il get Honami this time. But again, m scared to trust in Sony because of their poor warranty service.
Comment
They stated that this phone is waterproof, provided that all flaps are closed and the battery cover is placed properly.
This waterproof warranty has been an issue for many users, I suggest to be careful next time, because even the Honami will not be covered by warranty if the water gets-in in an open USB cover.
Actually, the warranty you ask for does not exist. Not for any pruduct, not in any region....
Sent from my C5503 using xda app-developers app
Here in Sweden, if the handset is not waterproof, with flaps closed the warranty definetly exeist.
I tested the waterproofness when i bought my handset, with all flaps and battery cover closed the phone leaked. Recieved a replacement even though it took some time for the warranty.
Sent from my Nexus 10 using Tapatalk 4
Took my phone on holiday - well, my phone that the girlfriend uses - to Egypt!
On the 4th day we decided we wanted some under water video and pictures in the 120cm deep swimming pool (non chlorinated water). So the girlfriend checked the ports were all closed on her phone, then asked me to confirm they were closed - so I rubbed and pushed my fingers along each side to confirm closure
Took lots of great photographs with the phone only being submerged for around 15 seconds at a time, a few videos including submerging and just above water footage, again with submersion lasting no longer than 15 seconds at a time.
But during the course of the afternoon when taking photographs I noticed that the camera app was looking quite "foggy" - turned the phone over and the lens had condensation inside it!!!
Not happy whatsoever!
All afternoon the phone was turning on and off the power button thought it was being pressed, the camera took photos quicker than you can imagine as the camera button thought it was being pressed - so when we returned to the room, I put the phone in a bag with some of the free tea bags so that they could absorb any internal moisture (yes I opened the flaps whilst it was in this bag ... but not before this)
The phone now works other than the camera button, the motion sensor and the water damage indicators are all red
I'm extremely annoyed!!
The phone was fine all morning and should last for 30 minutes under water! I do actually have some footage which I will be uploading shortly, which shows the camera is fine going under water, then when it resurfaces the videographer is then splashed by someone which then creates the internal fogging, then the camera is then resubmerged and then resurfaced - splashed again and then the fogging disappears (we didn't know of this at the time - only during playback!)
I will upload this footage shortly
My arguement is that if the flaps were accidentally left open (which they were 100% CLOSED during use!!), then the camera would have fogged when underwater, not just when flashed - does this sound correct?
Keep an eye out for footage- Iwon't post the entire video as it's a private- not rude- video
SO TO SUM IT UP, THE FLAPS WERE CLOSED ALL DAY BEFORE I STARTED FILMING UNTIL I OPENED THEM TO DRY IT OUT AROUND 3 HOURS AFTER THE EVENT
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I opened the flaps around 3 hours after using the phone in the water
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Just taking my photos off my camera and I can see that I took a photograph of my girlfriend who was using the phone at the time. She was facing the phone at me whilst I was taking the photograph and I can see in my photo that the flaps were closed. This was 10 minutes prior to the video that I've uploaded above - so yes, my flaps were closed!!
wezzel98765 said:
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Click to expand...
Click to collapse
Just by the way, the "fogging" you see in the footage is most likely a drop of water on the lens, as it clears suddenly when splashed again.
I have an expensive water proof watch which had the battery replaced by a professional watch smith, but they had somehow messed up screwing the backing plate on and water got inside and it fogged up.. but only later that day! took it back and they fixed the watch for free but I was peeved
My point is that your z1 was not water tight, most likely a result of a factory defect and they cannot turn you away because what has happened to you is unacceptable
Sorry for the bump to this post, but i'm facing the exact same problem and seems like here are few.
I want to know, if you can indicates me, where the liquid indicators are on the Z1. I can't find them.
All inside the flaps is or white or grey, nothin red, but i want to be sure in oorder to take my phone under warranty.
Thank you.
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
Mandeep148 said:
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
CM17X said:
I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
Click to expand...
Click to collapse
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
Mandeep148 said:
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
Click to expand...
Click to collapse
Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
CM17X said:
I don't want a repaired phone, i want a new one, so i have to play all my cards for that.
Click to expand...
Click to collapse
Good luck with this. Mine was bricked after 2 months and 2 days having the phone and all the authorised repair place did was replace the motherboard, I'm thinking there would be plenty of parts around now to do almost any repair. Unless the screen is also dead somehow..
CM17X said:
Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
Click to expand...
Click to collapse
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
funky0308 said:
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
No, i'm from Colombia. It's sad that you pay a lot for this and then you got a shipwreck.
danw_oz said:
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
Click to expand...
Click to collapse
I always can wrote letters to the consummer deffense in here. The tech in the shop saw this under the flaps and he said that indeed, the indicators wasn't red, so it could be a build failure or another thing except user error. anyway, it's gone right now. Let's see how it ends.
Just send it back.. Mine had the same issues and went back and returned to me without any issues.
Sent from my C6903 using Tapatalk
I am having the same problem right now. When I bought the phone I used it underwater a couple times and nothing wrong. Today I spilled water on it accidentally and went to wipe it with a towel. I looked at it flaps closed everything fine. 10 min later it said sim card removed and tried to restart but now it's just rebooting on it's own. All 3 indicators are red and I can't turn it off. I don't understand how could water get in to all the ports via a splash... my phone is currently in rice and I hope for the love of god that it'll be fine....
Strange scenario happened to me with my Z1 compact. I was taking video and pictures in Big Flowing river thinking that my phone is 100% waterproof then after taking pictures then I started taking video my friend was recording video then suddenly I threw a ball in which we were playing with it went and hit my phone and phone got slipped from my friends hand and it got drowned in water then immediately I went inside water and grabbed my phone which was drowning... Best part is all this was recorded in that video later I saw my phone my camera was covered with water moisture. So I was worried then I put my phone in rice then the water moisture was gone. I will try to upload my video in some time.
first I'm a chinese so ……
MY Z1 fell into the water，then it reboot all the way(The lid is closed）. I can see the water in camera.
AND my camera key not work anymore. NOW the water is evaporated but my camera key also not work
MooNiSLe said:
first I'm a chinese so ……
MY Z1 fell into the water，then it reboot all the way(The lid is closed）. I can see the water in camera.
AND my camera key not work anymore. NOW the water is evaporated but my camera key also not work
Click to expand...
Click to collapse
Ok....Is there a question you want to ask or something? Or are you just telling us a story?
the best solution sent to repair, if you still have warranty better claim the warranty
aP!2 said:
the best solution sent to repair, if you still have warranty better claim the warranty
Click to expand...
Click to collapse
With water damage, there is like a 1% chance they will do anything. Probably less than that actually.
If the water sensing strips on the inside of the flaps are still white (they turn red when water hits them) then he might have a small chance. If they're red, the service center will just say the flaps weren't closed properly and the warranty is void
I wouldn't say it's a 1% chance this was discussed before and some people said that they test the waterproofness of the phone before they say if your warranty is voided or not so in other words if it's waterproof when they test it your warranty is voided if it's not then your warranty is not voided...now this is what some people said... Sony centres have different policies in different countries so check with your service center...anyway is worth a shot so go for it
Sent from my C6903 using Tapatalk
I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
View attachment 2538584
ravi_buz said:
I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
View attachment 2538584
Click to expand...
Click to collapse
No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?
Sent from my Xperia Z1 using XDA Premium 4 mobile app
gallardo5 said:
No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?
Sent from my Xperia Z1 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I know its my fault . I am just asking because when they initially marketed this phone with glass back and aluminium sides, they said they will cover all physical warranty for 6 months and other things for 1 years. Wanted to know if its covered or not
I'm pretty sure warranty doesn't cover that, however they can fix that if you pay for the reparation
they will deny under physical warranty saying damage is too small
No, NO; nO, no warranty for you.
When getting a waterdamage, they will say that the flaps weren't closed and you will argue that they were closed, basically they will try to first blame it on your recklessness.
Accidental Damage Cover in India
If i'm not wrong there is accidental damage cover for 6 months in India. The T&C can be found here: http://www.sony.co.in/productcontent/570382/productcategory/mob-phone
In Australia, no form of physical damage is covered by warranty.
Warranty only covers things where the manufacturer is at fault, and clearly you are at fault not Sony.
Also, that scratch is ... not really noticeable haha, i had a million of those on my (now dead) Z1.
ravi_buz said:
I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
View attachment 2538584
Click to expand...
Click to collapse
No warranty is only for things that go wrong with your phone that were caused by a manufacturing fault. Ie: touchscreen issues. Dropping the phone, sitting on it or feeding it to your dog would be your fault. That being said if your phone does develop a fault they will more than likely fix the phone anyway, software related issues will be fixed and sent back, simple issues with hardware will also be fixed and the same phone sent back. But if its not cost effective then they'll just swap it for another one. Don't do anything silly though as its always down to them at the end of the day.
Sent from my C6903 using XDA Premium 4 mobile app