Guys,
I just dropped my Note 3. It has a caselogy case on it but the screen went dark after got dropped. The screen has not cracked or anything. I can hear the notifications. I can even pick up calls by guessing the unlock swipe on the screen. The screen stays black or I see lines some time.
Can you gurus help me figure out what could be the problem ?
Thanks in advance.
The problem is you dropped your phone and the case didn't do squat!
You basically have 2 choices.
1. Send in for warranty exchange. Since the screen isn't cracked the store should be able to swap phones. Or you can send in for warranty to Samsung.
2. Void your warranty and open her up. It's possible something became jarred lose. Do some investigation.
---------- Post added at 11:49 AM ---------- Previous post was at 11:45 AM ----------
Just check out this video and see all the connectors that could of popped lose!
440bro said:
The problem is you dropped your phone and the case didn't do squat!
You basically have 2 choices.
1. Send in for warranty exchange. Since the screen isn't cracked the store should be able to swap phones. Or you can send in for warranty to Samsung.
2. Void your warranty and open her up. It's possible something became jarred lose. Do some investigation.
---------- Post added at 11:49 AM ---------- Previous post was at 11:45 AM ----------
Just check out this video and see all the connectors that could of popped lose!
Click to expand...
Click to collapse
Thanks for the help. I could not see the link to the video. Can you post the link again please ?
Whoops!
https://www.youtube.com/watch?v=XJlsLUNsvRo&feature=youtube_gdata_player
kvssvarma said:
Guys,
I just dropped my Note 3. It has a caselogy case on it but the screen went dark after got dropped. The screen has not cracked or anything. I can hear the notifications. I can even pick up calls by guessing the unlock swipe on the screen. The screen stays black or I see lines some time.
Can you gurus help me figure out what could be the problem ?
Thanks in advance.
Click to expand...
Click to collapse
I think, you should go for exchange as per the basis of warranty.
Related
Hello Friends,
I got my note before 1 week after that i updated it to ICS 4.0.3 via samsung kies software but after that i m facing problem like no display on screen sensor working because when i touch phone it vibrates and phone front menu keys lighten up . It really annoyed me i contacted to samsung customer care they told me software issue because it is not properly updated via kies, but service center engineer saying hardware issue he is saying that they have to change motherboard and lcd of the phone so i told him please change i phone and replace me with new one but they are denying only saying that we will change the parts but i m having doubt on them because they make money from samsung so plz help me what to do living in INDIA.
One more issue facing that after update i installed NFS shift game works but when play only white screen shows no car no world details nothing plz help...........
If there is SW issue then check with rebooting to Download mod (vol down + Home +power)
If it is successfull, then flash any stock ROM
If engineer told you, then likely it should be HW issue and it is new so they will change under warranty, usually replacement you can get if issue withing 24 hrs of purchase, this remains common policy.
Lol...they always say they can't replace your phone.But if you shout like a rogue before the customers,they will come to a deal .And you also call the customer care and say your problem and ask them for the replacement.they will talk to the service centre and they may agree for replacement.
This is my real life experience with my SGS 8-9months back All you must do is repeated follow up behind the SC guys and CC.Then they will be forced to replace....But make sure remember any identification mark on your phone before you give it.Those bastards may just replace mobo and display and give it back.
Though there is nothing costly apart from the mobo and your display.They make up nearly 25k-27k and the reset is just 5-7k
Sent from my GT-N7000 using xda app-developers app
---------- Post added at 05:42 PM ---------- Previous post was at 05:41 PM ----------
dr.ketan said:
If there is SW issue then check with rebooting to Download mod (vol down + Home +power)
If it is successfull, then flash any stock ROM
If engineer told you, then likely it should be HW issue and it is new so they will change under warranty, usually replacement you can get if issue withing 24 hrs of purchase, this remains common policy.
Click to expand...
Click to collapse
I have got a replacement for my sgs 4months after purchase .Have the policy been changed???
Sent from my GT-N7000 using xda app-developers app
Thanks dr. ketan and vijai2011
Actually they give me phone after changing of motherboard stating that no lcd problem today i got delivered from service center yes vijai2011 you are right they are bastard's my phone is having so many scratches now on it( feeling very bad) infact my shop keeper ( where i purchased it ) saying that no worry no problem now you are having new phone only cover remain the same but m not satisfied now what to do bcoz i afraid earlier due to phone in service center hand now i get it back so i can take any step plz guide me what to do because NFS Shift and many more games doesn't working means ( i can see white no detailing stuff of games ) and i also have doubt that they did nothing only software update. I know these service center guys they told me that samsung will not replace due to IMEI no. change and sales tax( if they give me new phone in that case) so what to do how can i play games and all stuff feeling very bad samsung sucks really..................
vijai2011 said:
I have got a replacement for my sgs 4months after purchase .Have the policy been changed???
Sent from my GT-N7000 using xda app-developers app
Click to expand...
Click to collapse
I said this is common policy
I have SGS 1 and just broke the screen after 1 month, that never comes under warranty though i got replacement. Its totally depends on multiple things. I have note of my friend with flash counter 10, even i replaced under warranty. this happen just b'coz service centre owner is my patient. But in routine terms they hardly gives replacement after 48hrs.
aryanjain said:
Actually they give me phone after changing of motherboard stating that no lcd problem today i got delivered from service center yes vijai2011 you are right they are bastard's my phone is having so many scratches now on it( feeling very bad) infact my shop keeper ( where i purchased it ) saying that no worry no problem now you are having new phone only cover remain the same but m not satisfied now what to do bcoz i afraid earlier due to phone in service center hand now i get it back so i can take any step plz guide me what to do because NFS Shift and many more games doesn't working means ( i can see white no detailing stuff of games ) and i also have doubt that they did nothing only software update. I know these service center guys they told me that samsung will not replace due to IMEI no. change and sales tax( if they give me new phone in that case) so what to do how can i play games and all stuff feeling very bad samsung sucks really..................
Click to expand...
Click to collapse
Simply check if your original IMEI has changed.If it has,They have replaced the mobo.IF not not,maybe they just fixed it as it would been a software issue.My friend's phone's IMEI got changed when he replaced his Note's mobo.But it was out of warranty as it was water damaged.And generally authorized SC guys dont get that must cheap to say they have replaced mobo when they havent.As they have to provide you the job sheet and enter the same into the server.So samsung has records of what they do.
As for the games,I think its a software issue.Just try to flash a stock rom again
---------- Post added at 09:23 PM ---------- Previous post was at 09:23 PM ----------
dr.ketan said:
I said this is common policy
I have SGS 1 and just broke the screen after 1 month, that never comes under warranty though i got replacement. Its totally depends on multiple things. I have note of my friend with flash counter 10, even i replaced under warranty. this happen just b'coz service centre owner is my patient. But in routine terms they hardly gives replacement after 48hrs.
Click to expand...
Click to collapse
It is sometimes good to have a few friends at SC for emergency
Confirming from Samsung office
As i contacted to samsung customer care they are not sure whether IMEI no .will change or not after replacing motherboard. Because My Cell's IMEI no is same which is on the bill ( i checked it now)that means no IMEI no. changed which simply means no motherboard replacement (according to ur experience). This means Samsung Service center cheated me then how he can write on the receipt motherboard replaced. I saw that slip on which they wrote POB changed. As all data is feeded online then? Why he kept phone for a week saying that motherboard is coming& all.
And also samsung service center guy told me that by replacing handset by new one My phone's IMEI no. will change ( that means not found on the bill because previous one is different from new one ) and also issue of sale's tax and all he is saying that samsung will not change piece so, i have question how you guy's got new one's?
Please help me guy's.......................
had u purchased that nfs shift game from play store..or is it a apk from any website..
aryanjain said:
Actually they give me phone after changing of motherboard stating that no lcd problem today i got delivered from service center yes vijai2011 you are right they are bastard's my phone is having so many scratches now on it( feeling very bad) infact my shop keeper ( where i purchased it ) saying that no worry no problem now you are having new phone only cover remain the same but m not satisfied now what to do bcoz i afraid earlier due to phone in service center hand now i get it back so i can take any step plz guide me what to do because NFS Shift and many more games doesn't working means ( i can see white no detailing stuff of games ) and i also have doubt that they did nothing only software update. I know these service center guys they told me that samsung will not replace due to IMEI no. change and sales tax( if they give me new phone in that case) so what to do how can i play games and all stuff feeling very bad samsung sucks really..................
Click to expand...
Click to collapse
As far as i know nfs shift doesn't work on the note.. Look at the reviews of the game in play store..the highest complaints are from note users as the game isn't working
yjain18 said:
had u purchased that nfs shift game from play store..or is it a apk from any website..
Click to expand...
Click to collapse
no i didn't purchase nfs shift it is from some website but i saw video on youtube playing nfs shift on galaxy note.....................
vijai2011 said:
Simply check if your original IMEI has changed.If it has,They have replaced the mobo.IF not not,maybe they just fixed it as it would been a software issue.My friend's phone's IMEI got changed when he replaced his Note's mobo.But it was out of warranty as it was water damaged.And generally authorized SC guys dont get that must cheap to say they have replaced mobo when they havent.As they have to provide you the job sheet and enter the same into the server.So samsung has records of what they do.
As for the games,I think its a software issue.Just try to flash a stock rom again
---------- Post added at 09:23 PM ---------- Previous post was at 09:23 PM ----------
It is sometimes good to have a few friends at SC for emergency
Click to expand...
Click to collapse
As i contacted to samsung customer care for motherboard issue they told me that IMEI no. may be change after replacing motherboard or samsung overwrite that IMEI no. in this case previous IMEI remain same but i mailed to CEO's office then they told me that if motherboard changed then your IMEI should change ............
I m confused .....................
One more thing samsung customer senior member told me that for replacement go to service center then call us they will talk to manager of service center then they will decide. I told them service center guy scratched my phone badly it is true bt i have front and back lamination so after removing tht lamination piece will become new again so what to do for replacement? Because service center guy will take it personally ......................
Second if they dont replace (because cc guy told me no confirmation of replacement ) service center guy will ruin my phone now what to do ?
Please help me .................:confused
Hi
Has anyone had their Nexus 7 screen replaced by ASUS? How much did they charge?
Cheers
Contact customer care they will make u knw replacement cost of frisplay
Sent from my Micromax A50
---------- Post added at 06:27 PM ---------- Previous post was at 06:27 PM ----------
Sry display
Sent from my Micromax A50
I did but she said she can't tell me.
All she said was £45 to inspect plus the cost of the screen
anyone able to help?
pda said:
I did but she said she can't tell me.
All she said was £45 to inspect plus the cost of the screen
Click to expand...
Click to collapse
If only inspecting costs that much, you should buy a new one....
Sent from my Nexus 7
yulet said:
If only inspecting costs that much, you should buy a new one....
Click to expand...
Click to collapse
Indeed, chances are it will be close to 50% of the price of a new one with the chance of them messing it up instead of fixing it. And you will be without a tablet during the repairs (which can be 5 weeks + from what I've read others say). Probably best to cut your losses and get a new one. But since it's apparently a hard to give answer, I'm beginning to become curious as well
Hi i have an internal speaker broken but repair by warranty takes about 1month of my time and I can't stay without my phone for this long time so I repair it by myself at cellular shop.
What is the risk that something goes wrong? I lost my warranty if technical open my phone and see what's going on?
Thanks for reply homies
Yes if you open your phone alone or you give it to a non official service center of LG your warranty is void.
---------- Post added at 02:52 PM ---------- Previous post was at 02:49 PM ----------
ebreo said:
What is the risk that something goes wrong?
Click to expand...
Click to collapse
If you be careful nothing will go wrong.
Wish you luck
Just yesterday I was browsing the web on mi3 and I had s problem.
There are strange lines on the screen. Sometimes they just go away but they return back.
I am running miuiv6 latest 4.9.5.
Is this a hardware problem or a software problem?
Any one else had this problem?
I too am facing the same problem
My screen now has those strange lines permanently. Will have to take it to the service centre. :crying:
"theviper" said:
Just yesterday I was browsing the web on mi3 and I had s problem.
There are strange lines on the screen. Sometimes they just go away but they return back.
I am running miuiv6 latest 4.9.5.
Is this a hardware problem or a software problem?
Any one else had this problem?
Click to expand...
Click to collapse
---------- Post added at 03:59 PM ---------- Previous post was at 03:40 PM ----------
How did you solve this issue ???
"theviper" said:
Just yesterday I was browsing the web on mi3 and I had s problem.
There are strange lines on the screen. Sometimes they just go away but they return back.
I am running miuiv6 latest 4.9.5.
Is this a hardware problem or a software problem?
Any one else had this problem?
Click to expand...
Click to collapse
mahendratak said:
My screen now has those strange lines permanently. Will have to take it to the service centre. :crying:
---------- Post added at 03:59 PM ---------- Previous post was at 03:40 PM ----------
How did you solve this issue ???
Click to expand...
Click to collapse
I got it replaced from Flipkart.
But before that I visited xiaomi service centre and they were ready to help. They said it will be fixed within two hours. But my phone was in warranty so I got it replaced from Flipkart.
Sent from my MI 3W using XDA Free mobile app
mine is out of return
first time this happened when the handset was still in return date. i ignored. now till yesterday it was type of a come and go thing. but since yesternight it has become permanent. I live in mumbai, and planning to take it to Andheri service centre, let's see... if i can get it done within two hours... :crying::silly:
"theviper" said:
I got it replaced from Flipkart.
But before that I visited xiaomi service centre and they were ready to help. They said it will be fixed within two hours. But my phone was in warranty so I got it replaced from Flipkart.
Sent from my MI 3W using XDA Free mobile app
Click to expand...
Click to collapse
I bought Note 5 and facing issue with s pen...
As u remove s pen it takes 20 - 30 seconds to detect and start working. When contacted to seller he says there is a system update with service center. This update is not available through OTA.
Has anyone faced this issue?
This is second Note 5 from seller and has same issue.
I have the same issue...got a replacement. .even that handset had the same issue...now got DOA for a third handset...let's see how it goes. Even I think it's a software bug as my first phone was made in October and second one in November so different batches. If this 3rd handset also has the same issue then I'll wait out for a firmare update. I've had enough share of my head banging with Samsung service center. In the meanwhile if someone has a solution, please do share. Also just wondering how come this isn't a widespread issue.
Sent from my SM-G7102 using Tapatalk
Ok guys a little update on spen lag issue.
I finally got my third handset as my previous 2 had serious issues wrt spen lag. This one however is free from all issues and spen response is instantaneous. So my previous theories about spen lag due to software bug stands invalidated.
If anyone can then they must get DOA for a new phone since spen lag is a hardware issue. I'm running all same apps and latest firmware version as previous phones having spen lag.
Hope this info is useful.
Thanks
Sent from my SM-N920G using Tapatalk
Hi amberjayna,
After a long fight with seller they have opened third box and luckily no issues in that. I think this issue is on particular batch of production. Croma and Ezone in Mumbai have faced this issue. All phones were Indian made.
Are you from India?
the same s pen detection issue with my note 5
hi guys i am also facing same issue with my note 5 which i bought on 25 nov'15...suggest me what i do?
got DOA from Service centre
Hi Guys,
I got DOA from Samsung Service Centre, they check it and updated software but nothing works and at last they provide me a DOA and now i am gonna replace it from Seller.
[email protected] said:
hi guys i am also facing same issue with my note 5 which i bought on 25 nov'15...suggest me what i do?
Click to expand...
Click to collapse
sunny_ag said:
Hi amberjayna,
After a long fight with seller they have opened third box and luckily no issues in that. I think this issue is on particular batch of production. Croma and Ezone in Mumbai have faced this issue. All phones were Indian made.
Are you from India?
Click to expand...
Click to collapse
Yup I'm from India... I don't think it's a batch issue as my first piece had Oct. Manufacturing date.. 2nd one was Nov. And now this third one which is lag free is from same Nov. Batch. So I think it's a random manufacturing defect. One of the technician told me that its a spen sensor alignment issue.
Sent from my SM-N920G using Tapatalk
---------- Post added at 10:26 PM ---------- Previous post was at 10:24 PM ----------
[email protected] said:
Hi Guys,
I got DOA from Samsung Service Centre, they check it and updated software but nothing works and at last they provide me a DOA and now i am gonna replace it from Seller.
Click to expand...
Click to collapse
Do check your piece in front of seller and if there is a lag then ask him to change the handset there n then cuz taking DOA is a real pain in the a**.
Sent from my SM-N920G using Tapatalk
amberjayna said:
I have the same issue...got a replacement. .even that handset had the same issue...now got DOA for a third handset...let's see how it goes. Even I think it's a software bug as my first phone was made in October and second one in November so different batches. If this 3rd handset also has the same issue then I'll wait out for a firmare update. I've had enough share of my head banging with Samsung service center. In the meanwhile if someone has a solution, please do share. Also just wondering how come this isn't a widespread issue.
Sent from my SM-G7102 using Tapatalk
Click to expand...
Click to collapse
I am also facing same issu please help me
I have same problem too. S-pen work very well all the time but some time have delay to detection of removing pen. For example some times when the screen off and I remove the pen I should wait 10 or 20 seconds until screen-off meme get start. This happens when I remove pen after hours. Pen always work even when it not detected but the air commend appear with few seconds delay.
Note 5 (SM-N920C)
Sorry for bad English
Found a solution. Uncheck S Pen power saver in settings > s pen. Detection will takes time yet but the pen will work even when does not detected. If the seller don't change your device I think it's only way u have. But it's may reduce your battery life.
Sent from my SM-N920C using Tapatalk
---------- Post added at 12:10 AM ---------- Previous post was at 12:00 AM ----------
bozorgmehr96 said:
I have same problem too. S-pen work very well all the time but some time have delay to detection of removing pen. For example some times when the screen off and I remove the pen I should wait 10 or 20 seconds until screen-off meme get start. This happens when I remove pen after hours. Pen always work even when it not detected but the air commend appear with few seconds delay.
Note 5 (SM-N920C)
Sorry for bad English
Click to expand...
Click to collapse
My s pen fix somehow. I don't know how or when but luckily the pen work amazing now.
Tell u when figure it out how it fixed.
Sent from my SM-N920C using Tapatalk
I purchased Note 5 (SM N920G) in India, I noticed the same issue after a week when I am out of the country.
Any idea on international warranty. It is hectic spending USD 800+ (INR 53,000)
If anybody got resolved the issue, kindly post it can help a lot.
Thanks.
i'm facing the same issue, just used my phone for a day, got DOA
but the seller doesn't have a 64gb version so, waiting for it it has been 3 days
i have told i need one from january batch so, i will, see how much time it will take ,i will, be informed about it tomorrow
is there anyway else to fix this
sunny_ag said:
I bought Note 5 and facing issue with s pen...
As u remove s pen it takes 20 - 30 seconds to detect and start working. When contacted to seller he says there is a system update with service center. This update is not available through OTA.
Has anyone faced this issue?
This is second Note 5 from seller and has same issue.
Click to expand...
Click to collapse
yes i do have same prob
Yes. I also have same problem in my Note 5. What I did, I disabled Power saving option in Stylus settings and now it always works. Although the off-screen note feature still doesnt work immediately as the phone takes a few moments in detecting the stylus.
I have been experiencing the same problem, its been more than 5 months since I have bought it. Any fix yet? :/
sunny_ag said:
I bought Note 5 and facing issue with s pen...
As u remove s pen it takes 20 - 30 seconds to detect and start working. When contacted to seller he says there is a system update with service center. This update is not available through OTA.
Has anyone faced this issue?
This is second Note 5 from seller and has same issue.
Click to expand...
Click to collapse
Yes same issue with my note 5 and recently updated to marshmallow but problem remains
---------- Post added at 10:00 AM ---------- Previous post was at 09:48 AM ----------
Mobile Fan said:
Yes. I also have same problem in my Note 5. What I did, I disabled Power saving option in Stylus settings and now it always works. Although the off-screen note feature still doesnt work immediately as the phone takes a few moments in detecting the stylus.
Click to expand...
Click to collapse
Hi bro i have already disabled power saving mode but my off-screen memo doesn't works immeduately plz tell me any fix bcz my spen is continuously using when i get the spen out then wait for 10 to 15 secs for s pen detection vibration and pop up plz fix it
spen detection takes time ......solved
This thing worked for me....
Uncheck S Pen power saver in settings > s pen.
I have a galaxy note 5 that I bought from Seoul. By mistake (my little daughter) was introduced the S-pen vice versa, it remains locked. Of course the sensor was broken. I went in for repair, went well but a period of some time there was a delay in removal pen, sometimes it does not work at all.
How is solving the problem? Rewriting software or what?
Thank you.