Related
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
dieneverknowing said:
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
Click to expand...
Click to collapse
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
bengalih said:
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
Click to expand...
Click to collapse
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
dieneverknowing said:
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
Click to expand...
Click to collapse
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
bengalih said:
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Click to expand...
Click to collapse
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
bengalih said:
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
Click to expand...
Click to collapse
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
dieneverknowing said:
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
Click to expand...
Click to collapse
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
bengalih said:
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
Click to expand...
Click to collapse
I was a little weary of buying a refurb at first, but it was actually in great condition and worked just fine until when I accidentally kicked the cable out of it. But thanks for the suggestions. And you're right, it's still very usable, just a bit more of a hassle right now. Hopefully someone out there has something for me.
Exact same problem as dieneverknowing. I am going to try some new batteries and see what happens.
- When trying to charge, it says charging but does not charge
- bought a charger that will just charge the battery separately - working fine so far except one issue.
- whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself.
im having the same issue on my old tilt. i took it apart. and still no luck . no visible damage, gonna clean everything and put it back together.
was this problem ever solved. sorry for bumping an old thread. But this is my same issue.
Hey don't worry about bumping an old thread. I meant to do the same when I got my phone fixed.
Turns out it was the sync connector that had damage. I sent it to PPC Techs for this service and it made it like new. I never tried to take it apart, but I could only assume that at some point in time, one of the pins in the connector became separated from the motherboard.
thats what it looks like to me. i have it narrowed down to the board with the usb connector. but not sure yet. How much was that service. i would replace it my self if i can find that part at frys today.
Service was $80, and then you had to pay shipping both ways. I had looked into replacing it myself, but my small electronic skills aren't good enough for me to risk it on a pricy phone. I remember seeing the connector part somewhere online for $40 I believe, but I can't remember where though.
But PPC Techs had it repaired in less then 24 hrs after receiving it. And they did a great job. It feels more solid then when I had originally bought the phone.
My g1 recently has been turning off all of a sudden with a full to half full battery.
Today the phone will go up to the "android" screen and when it gets to the desktop it turns off and wont go any further, so the phone is unoperational.
I was wondering if the battery gave up on me or if its an internal problem with the phone...has anyone experienced a problem similar to mine?
hope its just the battery :/
Any ideas/help would be gladly appreciated.
we need more info. what rom, usage, etc
Could possibly be kernal panics, but like the great b man said need more info.
well its the "stock" rom, im running the latest firmware 1.6, and not rooted or anyting of the kind.
any other info you guys might need??
Weirdly my phone turned on and is functioning well ,in the meantime, but im pretty sure it will give out soon.
thanks
blufabric said:
well its the "stock" rom, im running the latest firmware 1.6, and not rooted or anyting of the kind.
any other info you guys might need??
Weirdly my phone turned on and is functioning well ,in the meantime, but im pretty sure it will give out soon.
thanks
Click to expand...
Click to collapse
haha well you can always call tmobile. they will replace it for ya
Or if you have a friend with a G1 you can switch batteries for a week and see if his/hers starts to have the same problem. If it does tell tmo you did that and they'll send you a new battery instead.
i guess i will try switching out the battery and calling tmo just to get an extra one
if that doesnt work i guess it will be my excuse to try out the cliq!
thanks guys
My phone would have some issues shutting off, but I have two batteries and swap them out often. It turned out that my battery door was a bit too loose, and not holding them in flush, so the connections would come loose. I applied some padding to the inside of the battery door, and now it is perfect. Just something to consider.
daveid said:
My phone would have some issues shutting off, but I have two batteries and swap them out often. It turned out that my battery door was a bit too loose, and not holding them in flush, so the connections would come loose. I applied some padding to the inside of the battery door, and now it is perfect. Just something to consider.
Click to expand...
Click to collapse
hmmm seems a bit weird, ill check it out
thanks
Hey Guys,
I apologise for the long Title but I coudlnt figure out a better way to to title the thread...
anyways I went to bed and plugged in my phone as per usual with an alarm set for 1230pm. come 1230pm, alarm goes off, i snooze it until 1pm. The next time it goes off, the alarm sounds for about a split second and then its off - I didnt turn it off.
So obviously i am a bit concerned since this has never happened before. I check the device and its off. Mind you this entire time the phone is plugged into the wallcharger from HTC.
I think its a random reboot (which i have never had before) and try to reboot the phone - nothing happens.
I try the hard reboot - nothing
The lights, both soft keys and LED for power will not even turn on or respond. Plugging it into a computer, it isnt recognized. Its as if the device is just dead. The power was at 100% too.
I would like to add that it is currently plugged in. I am hoping it simply, inexplicably lost power (happened on my Xperia T) and i have to give it some long-term juice. It does get a bit warm while plugged in right now.
it was running CM10.1 nightly 5-20.
does anyone have any insight or advice for this?
Deus_eps_machina said:
Hey Guys,
I apologise for the long Title but I coudlnt figure out a better way to to title the thread...
anyways I went to bed and plugged in my phone as per usual with an alarm set for 1230pm. come 1230pm, alarm goes off, i snooze it until 1pm. The next time it goes off, the alarm sounds for about a split second and then its off - I didnt turn it off.
So obviously i am a bit concerned since this has never happened before. I check the device and its off. Mind you this entire time the phone is plugged into the wallcharger from HTC.
I think its a random reboot (which i have never had before) and try to reboot the phone - nothing happens.
I try the hard reboot - nothing
The lights, both soft keys and LED for power will not even turn on or respond. Plugging it into a computer, it isnt recognized. Its as if the device is just dead. The power was at 100% too.
I would like to add that it is currently plugged in. I am hoping it simply, inexplicably lost power (happened on my Xperia T) and i have to give it some long-term juice. It does get a bit warm while plugged in right now.
it was running CM10.1 nightly 5-20.
does anyone have any insight or advice for this?
Click to expand...
Click to collapse
try putting it in recovery power volume down just keep holding it can take upto a minute unplug it first
Deus_eps_machina said:
Hey Guys,
I apologise for the long Title but I coudlnt figure out a better way to to title the thread...
anyways I went to bed and plugged in my phone as per usual with an alarm set for 1230pm. come 1230pm, alarm goes off, i snooze it until 1pm. The next time it goes off, the alarm sounds for about a split second and then its off - I didnt turn it off.
So obviously i am a bit concerned since this has never happened before. I check the device and its off. Mind you this entire time the phone is plugged into the wallcharger from HTC.
I think its a random reboot (which i have never had before) and try to reboot the phone - nothing happens.
I try the hard reboot - nothing
The lights, both soft keys and LED for power will not even turn on or respond. Plugging it into a computer, it isnt recognized. Its as if the device is just dead. The power was at 100% too.
I would like to add that it is currently plugged in. I am hoping it simply, inexplicably lost power (happened on my Xperia T) and i have to give it some long-term juice. It does get a bit warm while plugged in right now.
it was running CM10.1 nightly 5-20.
does anyone have any insight or advice for this?
Click to expand...
Click to collapse
This is the 3rd incident that I know of a phone dieing. Mine was one, then there was another, and now you. All running CM 10.1. When Mine died I was transferring files via usb with the computer so I figured something fried in there (weird but the only explanation at the time). I came here for help too. That phone is long gone at this point. The thing is that I was told it's very very hard to brick a phone like that with S-on.
I don't know. I do love CM but i'll be waiting for a stable build before I go back again. GL to you. I had it it returned under the pretense that it was a hardware failure.The other guy who's phone also bricked said that there is some sort of issue with the batteries or something. I haven't confirmed that with anyone.
jaythenut said:
try putting it in recovery power volume down just keep holding it can take upto a minute unplug it first
Click to expand...
Click to collapse
I have, and am currently trying this as i type...No response from LEDs, No vibrations, No screen on, nothing.
Bonely said:
The other guy who's phone also bricked said that there is some sort of issue with the batteries or something. I haven't confirmed that with anyone.
Click to expand...
Click to collapse
Do you think you could find the thread or topic you read this?
Deus_eps_machina said:
I have, and am currently trying this as i type...No response from LEDs, No vibrations, No screen on, nothing.
Do you think you could find the thread or topic you read this?
Click to expand...
Click to collapse
You can try to scan the cm 10.1 forum. they are pretty unforgiving if you brick your phone. Try to get a logcat to them so they can take a look at it (sarcasm). They completely ignored my post (I had the alpha when it crashed and burned). He the other guy also posted there and they did go back and forth for a few post, but they squashed it pretty quickly. I haven't checked any of the AOSP forums, so it may not be CM 10.1 at all. It could very well be hardware issues. Either way, with S-off its very hard to do something like this and I'm really more convinced its hardware. But unless it can be confirmed that AOSP didn't cause the issue, then i'll hang on to my doubts and wait for something more stable. I give maybe a month or 2.
---------- Post added at 04:59 PM ---------- Previous post was at 04:56 PM ----------
custom kernals running sense based roms and a launcher should tide me over till then. With desense version coming out and s-off soon, it should make AOSP roms more solid.
Bonely said:
You can try to scan the cm 10.1 forum. they are pretty unforgiving if you brick your phone. Try to get a logcat to them so they can take a look at it (sarcasm). They completely ignored my post (I had the alpha when it crashed and burned). He the other guy also posted there and they did go back and forth for a few post, but they squashed it pretty quickly. I haven't checked any of the AOSP forums, so it may not be CM 10.1 at all. It could very well be hardware issues. Either way, with S-off its very hard to do something like this and I'm really more convinced its hardware. But unless it can be confirmed that AOSP didn't cause the issue, then i'll hang on to my doubts and wait for something more stable. I give maybe a month or 2.
Click to expand...
Click to collapse
Thanks, I am dead certain its hardware related myself. I am going to leave this plugged in, maybe it really needs to get properly charged (its happened to me with my old Xperia T where it went into deeeeeep sleep due to power loss), so i will be keeping it plugged in until Monday and then taking it Rogers, thankfully i bought a warranty for just this sort of crap happening.
Deus_eps_machina said:
Thanks, I am dead certain its hardware related myself. I am going to leave this plugged in, maybe it really needs to get properly charged (its happened to me with my old Xperia T where it went into deeeeeep sleep due to power loss), so i will be keeping it plugged in until Monday and then taking it Rogers, thankfully i bought a warranty for just this sort of crap happening.
Click to expand...
Click to collapse
after you let it charge for a few hours unplug it put it under a bright light and hold power+volume down and see if it boots to bootloader. i know a few people have had this issue and the phone came back on. all said there was no charging led and wouldnt do anything
skinsfanbdh said:
after you let it charge for a few hours unplug it put it under a bright light and hold power+volume down and see if it boots to bootloader. i know a few people have had this issue and the phone came back on. all said there was no charging led and wouldnt do anything
Click to expand...
Click to collapse
were those guys running their batteries down?
Bonely said:
were those guys running their batteries down?
Click to expand...
Click to collapse
yes, but a couple said they were on cm10.1 and the battery dropped fast and turned off. or had it plugged in overnight and woke up to the phone dead
---------- Post added at 06:47 PM ---------- Previous post was at 06:42 PM ----------
people are thinking that its a built in safety against accidental button presses in a pocket or bag. i dont know if thats true but people have said it works
skinsfanbdh said:
yes, but a couple said they were on cm10.1 and the battery dropped fast and turned off. or had it plugged in overnight and woke up to the phone dead
---------- Post added at 06:47 PM ---------- Previous post was at 06:42 PM ----------
people are thinking that its a built in safety against accidental button presses in a pocket or bag. i dont know if thats true but people have said it works
Click to expand...
Click to collapse
well when I had mine I tried leaving it plugged in for a day, but I didn't put it under bright light. I didn't notice a fast discharge with mine either. It was plugged into the usb port to my computer and I was transferring files. I could have missed it though, I mean I was around 90% at the time and wasn't too worried about the charge.
skinsfanbdh said:
after you let it charge for a few hours unplug it put it under a bright light and hold power+volume down and see if it boots to bootloader. i know a few people have had this issue and the phone came back on. all said there was no charging led and wouldnt do anything
Click to expand...
Click to collapse
i have read this before somehwere...WHY the bright light? just curious...i will try it.
Deus_eps_machina said:
i have read this before somehwere...WHY the bright light? just curious...i will try it.
Click to expand...
Click to collapse
something to do with the proximity sensor or ambient light sensor
skinsfanbdh said:
something to do with the proximity sensor or ambient light sensor
Click to expand...
Click to collapse
yep. not working...
I want to take it in to Rogers tomorrow see what they say.
My first one had the same problem I only had it for 6 days it was rooted and it wouldn't come on at all so I took it to at&t and they gave me a new one... Hope it doesn't happen again with this new one...
Sent from my HTC One using Tapatalk 2
Deus_eps_machina said:
yep. not working...
I want to take it in to Rogers tomorrow see what they say.
Click to expand...
Click to collapse
Any update on this ? The thread title explains my phone completely. It just simply died and won't accept a charge. 100 percent unresponsive in every aspect.
tugesius said:
Any update on this ? The thread title explains my phone completely. It just simply died and won't accept a charge. 100 percent unresponsive in every aspect.
Click to expand...
Click to collapse
I'd try all the tips first. especially the bright light trick. Other than that it's off to your carrier or HTC for repair/exchange
Sent from my HTC One using Tapatalk 4 Beta
OP here...
I have a new one in the mail for a swap...I have had no luck whatsoever with any tricks.
...and they sent me a device with a scratched up screen :/
does anyone know if a similar issue to mine was fixed? either on XDA or somewhere else? i really just want to get back to my own One
I had this happen to mine. No fix I've seen works, they just replaced mine with new one. If they sent you scratched replacement all I can say is complain and demand another one.
tugesius said:
Any update on this ? The thread title explains my phone completely. It just simply died and won't accept a charge. 100 percent unresponsive in every aspect.
Click to expand...
Click to collapse
saibogu009 said:
I had this happen to mine. No fix I've seen works, they just replaced mine with new one. If they sent you scratched replacement all I can say is complain and demand another one.
Click to expand...
Click to collapse
So you guys have cm10.1 installed when it happened? just want to confirm it occurs only with phones with cm10 installed, and not with Stock rooted sense! I don't want to end up like this, so I'll avoid cm roms for now, I'll stick with Sense only, and If the problem occured with Stock rooted sense, I will not even root my phone
Can you guys confirm this?
Thanks in advance,
cheers
Hello xda, I just want to ask what did happen to my G1, I'm just using it ordinarily everyday but a few days ago something happen, it cannot boot but only led lights flashing, I can't even reach the recovery or bootloader, is this a hardbrick or something? I'm using a froyo rom I forgot what rom it was and I also using the right radio and SPL combo required for that but I don't know what happen, It just can't boot. Help please.
Is it just blue led? If so then yes its bricked and you need JTAG, if not you may be OK, but as to what happened that's hard to say
May be a battery issue but with LEDs flashing less likely, try to get a PC to recognize, try charging over night and testing with PC again, try booting without SD or sim, try any button combo you can
no not blue
demkantor said:
Is it just blue led? If so then yes its bricked and you need JTAG, if not you may be OK, but as to what happened that's hard to say
May be a battery issue but with LEDs flashing less likely, try to get a PC to recognize, try charging over night and testing with PC again, try booting without SD or sim, try any button combo you can
Click to expand...
Click to collapse
hello demkantor, the led light wan not blue it was like a pink? or something like that, I've tried home+power button no use, camera+power button still no use, really can't boot only led flash, that's all, is there any way I could save my G1? please help, thanks
Can you get a PC to recognize it and are you able to get a new battery?
I dunno the problem
demkantor said:
Can you get a PC to recognize it and are you able to get a new battery?
Click to expand...
Click to collapse
Hello again dem, since my phone can't boot, my laptop can't recognize it, and I'm confident enough to say that my bat. don't have any problem, I do have a universal charger and my battery are charging using it, one strange thing, I also have a cabled charger for my G1 which has a led light as well, I've tried charging it using that and the led light of my charger are blinking which means it is charging but the led light of my G1 was not blinking, I really don't know what happened to my G1, I hope you could give me some help, any way I tried to search for what JTAG is, but I think I can't do it since I don't have any ideas when regards to the hardware aspect of android, I'm even a noob on software aspect of adroid devices.
P.S.
I forgot to say this, sometimes another strange thing happen on my G1, whenever I try some button combo to reach either recovery or bootloader, my buttons and keyboards have lights but my screen is totally blocked out.
Sorry to say but I'm thinking your motherboard is shot. Send me a pm when you get a min. May be able to help you out
demkantor said:
Sorry to say but I'm thinking your motherboard is shot. Send me a pm when you get a min. May be able to help you out
Click to expand...
Click to collapse
hello again dem, last night after I charge my phone with a cable charger, a left my G1 for a moment and when I will turn it on supposedly the lower back part of it really get so hot, I don't what happen, and what do you mean when you say
Send me a pm when you get a min.
Click to expand...
Click to collapse
?
But thanks anyway for answering my questions. Hopefully I could recover mg G1
That really makes me think battery. Consider picking up a new one. Cheap on ebay
demkantor said:
That really makes me think battery. Consider picking up a new one. Cheap on ebay
Click to expand...
Click to collapse
hi again dem, I don't think its on the battery, call me crazy or anything but still remember N70? I have one, though their battery differs in size yet their gold energy conductor or whatever they call it is just the same. Since the battery of the G1 are easily drained I need to have two battery but since I'm from Philippines I have hard time looking for battery of my G1 that's the reason why I used my N70 battery on it as a backup whenever my G1 runs out of its juice. Before I can successfully use my N70 battery ( I just place a paper or anything on its side and lower portion to make the fit right) but since the problem on my G1 occurred even my N70 battery are useless and unusable because it still don't boot. I know my problem is a weird one but I'm looking for a way to recover it without modifying or replacing its hardware. Don't have money for it. Hope you could help me with this. thanks.
P.S.
I never run any problem before using my N70 phone, its maybe because they have the same voltage which 3.7 the thing is their capacity. For you to believe me I attached here the photo of my G1
Hi,
First of all, Sorry for Bad English, Bear with me.
Long Story, Short!
It keeps happening!
It would turn off, won't reboot
Won't take charging
I will leave it for a while
If I leave it off after when I am tired trying to turn it on, a few hours later It will be WARM like it was being used, Then I would plugin again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
I ERASE EVERYTHING, FACTORY RESET IT, and This time.. IT would work for more than 10-12min,
I will install apps, login into the account, and then again... The same thing would start to happen! !
What Really Happen? Day ZERO!
I bought this Red Magic 3 phone 3 months ago and it was working super awesome and everything was great until last week after a 30-40 min gaming session on this phone, I went back to sleep and kept the phone on the table.
The next morning I noticed that the mobile is turned off, I thought Maybe battery drained so I plugged in to charge and continued with my morning routine.
After an hour I noticed that mobile is still not charging I tried plugging in and out multiple times and it didn't start charging, I checked the Data Cable on my MI MAX 2 (that also supports Type C) and Cable and Adapter were working fine.
I immediately realized that SOMETHING IS WRONG!!!
I saw some youtube video and I tried that Vol Key + Power Key thing and that Bios look alike menu opened up, I can see all the reboot, recovery boot, etc option but nothing worked.
So I picked the WIPE DATA option and It worked, Formatted the Phone and IT REBOOTED.
I figured maybe some software issue was causing it.
BUT SINCE THAT DAY it keeps happening!
It would turn off, won't reboot
Won't take charge when I plugin
I will leave it for a while
a few hours later It will be WARM like it was being used, Then I would plug in again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
Service Center
They are no help! They don't know what is wrong with it, Even they formatted it in front of me they did the Factory RESET it, I tried using it in Front of them for a while and the SAME THING HAPPENED!
then they installed some updates using some official package.
But still,
IT would work for more than 10-12min,
I will install apps, login in the account
suddenly... The same thing would start happening again!
Their Resolution is :
Motherboard issue and I will have to get the motherboard replaced.
This simply means EVEN THEY DON'T KNOW WHAT IS WRONG WITH IT and CHANGING EVERYTHING is their SOLUTION!
and they said it won't be covered on the warranty! Because the warranty has been voided BECAUSE THERE IS A SMALL CHIP on the phone! -_- which happens to be 40-50 days old.
I know is their Excuse to get money from me! Now I don't know what to do with it.
For me it was my first expensive mobile. I never bought a mobile for more than 200$.
Same thing for me.
Germany, Europe.
Download Ampere.
What's your battery health at, voltage, and how many ma draw when just sitting in that app.
I've learned my lesson with this company. A couple of extra capacitative buttons and a large battery are not a reason to buy a phone. The build quality is ok, the software abysmal (I still get random **** getting pressed when I unlock the phone), and support horrendous. Do yourself a favor, threaten to speak with the governing authority in your country regarding warranties. Tell them a small crack on the screen is not indicative of internal damage. Tell them you will post a youtube review of the company and phone if they do not abide by their warranty and fix your phone.
Once you fix your phone, sell it and cut your losses.
When will people learn YouTube won't do anything. You need subscribers to have any kind of weight. I'm at 2.4m lol.
I don't know the warranty laws in your country. I know here they have to prove that what you did was the cause. Nubia is really shady and not only scams but will flat out lie all the time. I seen people had bad battery's and they say they need a replacement board.
Just let me know what I asked and we can start going in a little deeper. Start off with the basics then move into some other stuff. Could be a simple easy fix.
Some off topic posts are removed. Please remember our rules and post constructive content. Thank you.
Any update?
I'm curious to see if this is a battery issue or something else
Mineapple said:
Same thing for me.
Germany, Europe.
Click to expand...
Click to collapse
So What did You do....!
Ok I attempted to help you trouble shoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
bignazpwns said:
Ok I attempted to help you troubleshoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
Click to expand...
Click to collapse
Thanks for your time.
I got the Battery Replaced thinking it was the issue but right after the installation. I turned it on to use it and it didn't work... I am still facing the same issue.. Meaning Battery was fine.. there is something else that causing it to turn off like this..!
Still, it acts like in COMA, then it heats up, I will charge it, It will boot.. If I will try using it ..it will turn off and won't turn back on!
bignazpwns said:
Any update?
I'm curious to see if this is a battery issue or something else
Click to expand...
Click to collapse
Well.. I got the battery replaced and it was a waste of another 2,000INR. Still Facing the same issue. This means this Turning Off issue is not caused by the Battery.. It is due to something else..! :crying: