Verizon LTE Ping Issues - Moto X Q&A

Forgive me for the small sample size, but I'd gladly appreciate some more data. I have access to 3 Galaxy Nexus models and the one Moto X. By the end of the night I should have an iP5 sample.
My suspicion is telling me something is off on my LTE ping. The 3 GNexes all ping 50-80ms under identical network conditions on my home tower and the Moto X is seldom under 100 (same SIM, same APN, same spot in the house, all within an hour). Obviously you all will have different results since you're testing different towers on different servers, etc. Band 4 with a TMo SIM was pinging pretty low under different network conditions, but this is my only band 4 capable device so I have nothing else to test against.
The lower latency isn't a deal-breaker by any means, but if there's something I can do to fix it, I'd like to. But before beginning I wanted to see if it's more symptomatic of hardware difference in antennas. Since I only have two different makes/models so far, I was hoping one of you lovely folk would be bored enough to test. The tower I've been testing from is band 13, not 4. The Moto X is consistently reporting stronger signal across the board, which is hardly surprising given the difference in hardware age/obsolescence. The ping, however, worries me.
So, any input?

Vandyyy said:
Forgive me for the small sample size, but I'd gladly appreciate some more data. I have access to 3 Galaxy Nexus models and the one Moto X. By the end of the night I should have an iP5 sample.
My suspicion is telling me something is off on my LTE ping. The 3 GNexes all ping 50-80ms under identical network conditions on my home tower and the Moto X is seldom under 100 (same SIM, same APN, same spot in the house, all within an hour). Obviously you all will have different results since you're testing different towers on different servers, etc. Band 4 with a TMo SIM was pinging pretty low under different network conditions, but this is my only band 4 capable device so I have nothing else to test against.
The lower latency isn't a deal-breaker by any means, but if there's something I can do to fix it, I'd like to. But before beginning I wanted to see if it's more symptomatic of hardware difference in antennas. Since I only have two different makes/models so far, I was hoping one of you lovely folk would be bored enough to test. The tower I've been testing from is band 13, not 4. The Moto X is consistently reporting stronger signal across the board, which is hardly surprising given the difference in hardware age/obsolescence. The ping, however, worries me.
So, any input?
Click to expand...
Click to collapse
A 50-30ms ping discrepancy is nothing to worry about and well within tolerance for even multiplayer gaming. I don't know if the Moto X is slower or not but if it IS slower than it isn't slower-enough to make a difference in the user experience. You have to be pinging a web site, there is also network congestion to worry about not to mention variances in the load on the tower as just atmospheric conditions constantly changing.
In short... If you're talking about a max variance of 50ms (just for comparison that is about a tenth of the time it takes to blink an eye) it is impossible to say what exactly the cause is. If you really did want to investigate you'd want to ping your devices default gateway, so the first hop for an IP packet as it leaves for the Internet. If you COULD do that then you'd need a LOT of data, so I'd say you'd do multiple samplings from each device over a period of time. If you've got access to the ping command on the device then you could use Android Terminal and instruct ping to do this, I don't remember the exact command right now, but you'd want to ping 3 different times of day, on three different days of the week. Each time you ping, I would do 50 pings.
So each device would end up with 450 data points (50 pings at Time 1, Time 2, and Time 3 for Day 1, Day 2, and Day 3). Then you could reasonably compare them and variances might be visible between the devices. Also, we should look at one other thing, the time span you are talking about we have to take into account the speed of light because in 50ms light (or radio waves) can travel upwards of 9000 miles. This doesn't seem like you'd need to worry about it but you do, because your phone first encodes the ping in a packet for ICMP (an IP type packet). That IP packet then has to get packaged and encoded further to transmit over the LTE radio network. It gets sent to the tower, an unknown distance away. Then it gets decoded and put back into IP form (from LTE signal form) and transmitted along whatever uplink the tower has to its destination.
I suggested doing testing using your default gateway because every single step in the process adds time and adds a layer of uncertainty. If it is going to the default gateway that isn't necessarily the tower, or at the tower. If it is, great. But you don't know where it is physically located, so in 50ms your packet has to travel a lot of distance to get where it is going and then get back to you. Round trip time of 50ms means it probably takes 25ms to get where it is going and 25ms to get back - which is about 3000 miles at the speed of light, so from the middle of the US to the coast (roughly) in perfect conditions, which there never are.
I hope you see my point, though I must admit to enjoying looking up some of the details here. 50ms is not latency you're ever going to notice other than the number on your speed test. However, if you want to test it, you can and without much help either since you have 2 devices to compare. Just run as I suggested above pings to your default gateway (also note if the default gateway is the same on each device) over the cellular network. Compile your data and see what you can see, if you come back with results that show the Moto X is consistently slower than your Nexus device, I would personally love to know about it.

titanshadow said:
A 50-30ms ping discrepancy is nothing to worry about and well within tolerance for even multiplayer gaming. I don't know if the Moto X is slower or not but if it IS slower than it isn't slower-enough to make a difference in the user experience. You have to be pinging a web site, there is also network congestion to worry about not to mention variances in the load on the tower as just atmospheric conditions constantly changing.
In short... If you're talking about a max variance of 50ms (just for comparison that is about a tenth of the time it takes to blink an eye) it is impossible to say what exactly the cause is. If you really did want to investigate you'd want to ping your devices default gateway, so the first hop for an IP packet as it leaves for the Internet. If you COULD do that then you'd need a LOT of data, so I'd say you'd do multiple samplings from each device over a period of time. If you've got access to the ping command on the device then you could use Android Terminal and instruct ping to do this, I don't remember the exact command right now, but you'd want to ping 3 different times of day, on three different days of the week. Each time you ping, I would do 50 pings.
So each device would end up with 450 data points (50 pings at Time 1, Time 2, and Time 3 for Day 1, Day 2, and Day 3). Then you could reasonably compare them and variances might be visible between the devices. Also, we should look at one other thing, the time span you are talking about we have to take into account the speed of light because in 50ms light (or radio waves) can travel upwards of 9000 miles. This doesn't seem like you'd need to worry about it but you do, because your phone first encodes the ping in a packet for ICMP (an IP type packet). That IP packet then has to get packaged and encoded further to transmit over the LTE radio network. It gets sent to the tower, an unknown distance away. Then it gets decoded and put back into IP form (from LTE signal form) and transmitted along whatever uplink the tower has to its destination.
I suggested doing testing using your default gateway because every single step in the process adds time and adds a layer of uncertainty. If it is going to the default gateway that isn't necessarily the tower, or at the tower. If it is, great. But you don't know where it is physically located, so in 50ms your packet has to travel a lot of distance to get where it is going and then get back to you. Round trip time of 50ms means it probably takes 25ms to get where it is going and 25ms to get back - which is about 3000 miles at the speed of light, so from the middle of the US to the coast (roughly) in perfect conditions, which there never are.
I hope you see my point, though I must admit to enjoying looking up some of the details here. 50ms is not latency you're ever going to notice other than the number on your speed test. However, if you want to test it, you can and without much help either since you have 2 devices to compare. Just run as I suggested above pings to your default gateway (also note if the default gateway is the same on each device) over the cellular network. Compile your data and see what you can see, if you come back with results that show the Moto X is consistently slower than your Nexus device, I would personally love to know about it.
Click to expand...
Click to collapse
Without actual samples in-hand, I don't think you could have been much more informative. Haha if I may ask: Is this a hobby, career, or degree for you? I may just be bored enough to go through the process you suggested. I need to get a more sturdy nano-micro adapter first. Wouldn't want that bugger to go AWOL during this nonsense.

Vandyyy said:
Without actual samples in-hand, I don't think you could have been much more informative. Haha if I may ask: Is this a hobby, career, or degree for you? I may just be bored enough to go through the process you suggested. I need to get a more sturdy nano-micro adapter first. Wouldn't want that bugger to go AWOL during this nonsense.
Click to expand...
Click to collapse
Hobby mostly. Been in computers for a long time now. But, nano-micro-adapter?

titanshadow said:
Hobby mostly. Been in computers for a long time now. But, nano-micro-adapter?
Click to expand...
Click to collapse
GNex takes micro-sim, X is nano. Cheap adapters are cheap and there have been plenty of stories of damaged equipment when using half-ass adapters.

Vandyyy said:
GNex takes micro-sim, X is nano. Cheap adapters are cheap and there have been plenty of stories of damaged equipment when using half-ass adapters.
Click to expand...
Click to collapse
Oh... I still wouldn't worry about it - the ping times I mean. The latency you'll never notice.

Related

3g speed too fast?

I ran a speed test at mobilespeedtest.com and got this
I think its way too good to be true, is anyone else at this speed?
kylez64 said:
I ran a speed test at mobilespeedtest.com and got this
I think its way too good to be true, is anyone else at this speed?
Click to expand...
Click to collapse
If it goes through a proxy it will screw things up. I once did a GPRS test (on an SE W580i) and got 40kbps with the SE browser. On opera mini it would tell me I was on 56MB
I did the test off and on now with around the same results
it says compared to other isps its about 9 times faster, i thought for sure there was an error, or just extremely lucky.
kylez64 said:
I did the test off and on now with around the same results
it says compared to other isps its about 9 times faster, i thought for sure there was an error, or just extremely lucky.
Click to expand...
Click to collapse
try some other speed test site
mobilespeedtest.com says my 3g speed is 11907 Kbps oO
lukluk says my max speed is 619 Kbps
Xtreme lab's speedtest app says my d/l speed is 447 Kbits/s
speed testing - the badass way
Okay if you want to do this right, first turn off any compression you may have enabled in Connections. Tether up a laptop with wmwifirouter (grab a trial). Might as well turn up your wifi strength on the phone but that may not matter. On the computer make sure you've got no crap running in the background that uses bandwidth including IM and p2p obviously on either the phone or the computer. Fire up a browser and do multiple tests from multiple servers on http://speakeasy.net/speedtest.
When you're done, for good measure, repeat but tethering through usb not wifi. I believe wifi may be faster than wifi and it does matter when you're testing a connection with possible but very unlikely throughput in the neighborhood of six bonded T1 lines.
Doug
edit: Sometimes carriers and ISPs cheat on their customers' bandwidth testing by packet bursting, shaping, throttling and proxy tricks. Since you're seeing insane (and most likely erroneous) speed results and if you want to bother getting to the bottom of this, in addition or instead of doing what I said, tether up with your computer, install this little simple bandwidth meter (on the computer) which I attached and download this 256.5MB copy of OpenBSD from this mirror on your computer:
ftp://filedump.se.rit.edu/pub/OpenBSD/4.5/amd64/install45.iso
And watch your bandwidth meter. Also fire up your best stopwatch and clock the full download and do some math to get the speed.
While you're at it figure out a way to upload a >10MB file somewhere and clock that too. Be advised your throughput testing may be confounded by the time of day and your carrier's network saturation in addition to your signal strength which might vary if you've got your laptop screen in between your phone and the path to the nearest tower.
Wow I guess I turned this into a big project.
edit: if you don't have access to another machine or are too lazy to do the tethering thing at least use dslreports/mspeed to download a 1MB test as opposed to mobilespeedtest.com's 512KB.
d0ugie said:
Okay if you want to do this right, first turn off any compression you may have enabled in Connections. Tether up a laptop with wmwifirouter (grab a trial). Might as well turn up your wifi strength on the phone but that may not matter. On the computer make sure you've got no crap running in the background that uses bandwidth including IM and p2p obviously on either the phone or the computer. Fire up a browser and do multiple tests from multiple servers on http://speakeasy.net/speedtest.
When you're done, for good measure, repeat but tethering through usb not wifi. I believe wifi may be faster than wifi and it does matter when you're testing a connection with possible but very unlikely throughput in the neighborhood of six bonded T1 lines.
Doug
edit: Sometimes carriers and ISPs cheat on their customers' bandwidth testing by packet bursting, shaping, throttling and proxy tricks. Since you're seeing insane (and most likely erroneous) speed results and if you want to bother getting to the bottom of this, in addition or instead of doing what I said, tether up with your computer, install this little simple bandwidth meter (on the computer) which I attached and download this 256.5MB copy of OpenBSD from this mirror on your computer:
ftp://filedump.se.rit.edu/pub/OpenBSD/4.5/amd64/install45.iso
And watch your bandwidth meter. Also fire up your best stopwatch and clock the full download and do some math to get the speed.
While you're at it figure out a way to upload a >10MB file somewhere and clock that too. Be advised your throughput testing may be confounded by the time of day and your carrier's network saturation in addition to your signal strength which might vary if you've got your laptop screen in between your phone and the path to the nearest tower.
Wow I guess I turned this into a big project.
edit: if you don't have access to another machine or are too lazy to do the tethering thing at least use dslreports/mspeed to download a 1MB test as opposed to mobilespeedtest.com's 512KB.
Click to expand...
Click to collapse
well I did this and got around 1-2 mbps witch is still very good for me
one can always dream though lol

[Q][UPDATED] Big issues on ATT's network?

Now, you may know me for having immense troubles with my network connection speed, reaching .06Mbps (60Kbps) down and rendering my phone's wireless internet unusable, regardless of ROM, modem, or any real variables.
After a new SIM card from ATT and a few lucky Master Clears (where it worked after each session for roughly one hour before locking up again), I think I may have found the cause...Or so I thought. IP addresses weren't the culprit.
What is awkward, however, is that my EDGE service now works, and it's faster than my 3G service. On EDGE, my internet is 3 times faster than that of 3G, again still poor, but an improvement nonetheless. Thus, I've concluded that it's an issue with 3G and either my cell network or my phone's 3G cell chip.
How could I go about diagnosing this issue? I want my 3G service back... I have changed modems several times, and switching ROMs doesn't do anything. Anything I can flash, use Service Mode, etc, I'm game for. I don't want to keep throwing money at ATT if I can't use the service.
EDIT: Signature is showing my current internet speeds over HSUPA. HELP!
Aus_Azn said:
Now, you may know me for having immense troubles with my network connection speed, reaching .06Mbps (60Kbps) down and rendering my phone's wireless internet unusable, regardless of ROM, modem, or any real variables.
After a new SIM card from ATT and a few lucky Master Clears (where it worked after each session for roughly one hour before locking up again), I think I may have found the cause.
On ATT's network, one is authenticated with an IP address, as you may know. This is reflected in SpeedTest.net's plank for "External IP" in the results browser.
When I was getting real download speeds (my standard HSUPA rated 5.1Mbps down, 1.7Mbps up), my phone is connected to an IPv4 address beginning with "166.199.xxx.xxx". On UMTS (where I would get anywhere between 1.6-3.4Mbps down, 1.6Mbps up), the phone is also connected to "166.199.xxx.xxx". On 2G with decent speeds, I would get the same results yet again.
However, over the past week or so (since the 16th of January), I have gotten craptastic download speeds of .06Mbps and equally lousy upload speeds of .11Mbps. I just realised that in these cases (which happen after using the phone for roughly 45 minutes after a Master Clear and permanently stay that way), my phone is connected through a "32.16x.xxx.xxx" IP address.
What does this mean? How can I force it to stay on the "166" IP/network? ATT has been of no assistance, whatsoever, so I call for your help, XDA community!
EDIT: Sometimes, I think I'm being too technical in detail because nobody ever responds, but I just don't see this going in the Android Development board.
Click to expand...
Click to collapse
You are assuming that all of those IP addresses are routable through whatever network you are connected to. Perhaps there are some "crappy" towers connected to a piece of the network that sucks and you happen to hop around onto them?
Either way, why not just set the adapter manually using ifconfig to test your theory?
http://www.manpagez.com/man/8/ifconfig/
( Yes, I am a crusty unix administrator that would prefer for you to RTFM )
z28james said:
You are assuming that all of those IP addresses are routable through whatever network you are connected to. Perhaps there are some "crappy" towers connected to a piece of the network that sucks and you happen to hop around onto them?
Either way, why not just set the adapter manually using ifconfig to test your theory?
http://www.manpagez.com/man/8/ifconfig/
( Yes, I am a crusty unix administrator that would prefer for you to RTFM )
Click to expand...
Click to collapse
Hm, this didn't work, speeds didn't change and I found that it's band-dependent; 32.xxx.xxx.xxx is just the 850 band for my area, while 166.xxx.xxx.xxx is the 1900 one. However, using EDGE now works since meddling with it, so I can at least reduce this to a 3G specific issue. Any pointers?

Airave question

I got my Airvana Airave (free!) yesterday and it seems to work well. When I'm near it, I get 5 bars and about 1700kbps 3G downloads. Before Airave, I was topping out at 100kbps.
Unfortunately, my server rack and network gear are all in my basement. My office is on the second floor in my home, and the signal from the Airave barely seems to reach up there.
I'm thinking of moving the Airave upstairs to the office and plugging it into the ethernet drop up there, but my desktop PC would have to pass through it. The problem is that my desktop HAS to be on the gigabit network (my business does 3D rendering and I have 5 quad-core servers in the basement that serve as a render farm... they have to talk to my desktop via 1000baseT).
SO... does anybody know if the Airave's built-in router does gigabit routing? I'd like to know this before I move the Airave and go through the 2-hour boot-up routine again.
Thanks!
try these forums i didnt read through his entire posts but he had a pretty good guide.
http://community.sprint.com/baw/message/237898
Thanks for the info...
I found an ethernet cable lying around and ended up pulling a drop to a central location in my house so I could run the Airave right to one of the LAN ports on my Uverse modem.
I have to say, my signal is still very poor as soon as I get more than a few feet out of the room where the Airave is located. Right now I'm thinking the plaster-and-lath walls in my house are blocking the signal.
did you ever try the old tinfoile trick i remember on old linksys routers u could put tinfoile around the antenna and it would boost the signal
I have no idea but with as many people that get these free, I wish I wasn't too lazy too call them about the crappy service I get at home
~maybe I set it too high...
No matter of fact hell no. Google Sprint airwave tech specs and you will see it will bruce lee choke your speed. And I mean like he choked chuck norris in that fight they had. The air wave basically sucks no matter what.
Tech specs
Usage type
Voip=100kbps dl & 100kbps ul
Wireless call = 40kbps per call-dl & 40kbps-ul
Wireless data =up to 3mbps per session & up to 1.8mbps per session.
Equals yup you guessed it. "Grade A Garbage" Don't cut your self short. Just move the gps antenna to a window and away from the actual unit.
#Root/Hack-Mod_Always*
delte post nvm
rigmort said:
I got my Airvana Airave (free!) yesterday and it seems to work well. When I'm near it, I get 5 bars and about 1700mbps 3G downloads. Before Airave, I was topping out at 100mbps.
Unfortunately, my server rack and network gear are all in my basement. My office is on the second floor in my home, and the signal from the Airave barely seems to reach up there.
I'm thinking of moving the Airave upstairs to the office and plugging it into the ethernet drop up there, but my desktop PC would have to pass through it. The problem is that my desktop HAS to be on the gigabit network (my business does 3D rendering and I have 5 quad-core servers in the basement that serve as a render farm... they have to talk to my desktop via 1000baseT).
SO... does anybody know if the Airave's built-in router does gigabit routing? I'd like to know this before I move the Airave and go through the 2-hour boot-up routine again.
Thanks!
Click to expand...
Click to collapse
Dang son! I'd kill for 100mbps on my phone. Shoot, that's even hard to buy in regular home internet. But you got 1700mbps! Well I'll be.
You mean kbps. Not mbps. If however I'm wrong and you did mean mbps, then I need to get me one of those.
Hate to be a stickler, but the people need to know.
Sent from my HERO200 using XDA App
Oops, kbps. I had routing and gigabit ethernet on my mind when I wrote the post.
Right now with the airave I'm at about 2000 kbps down.
yea 2000kbps is max evdo sprint speeds i got a burst of 2100kbps but that was right after they reactivated my data profile and i havnt even been close to getting that sense then.

[Q] New HTC One causing router to disconnect?

Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
Wicked_Girl said:
Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
Click to expand...
Click to collapse
It is most likely an incompatibility between the DGL-4500 and the wifi radio used in the One. I don't think your One is defective. There are a few (mostly older) routers that seem to have a problem with the radio used in the One (and some other wireless devices as well). I had a DGL-4300 that had the same problem with a specific laptop, and only replacing the router with a different model fixed it. I see that the last firmware update for your model was about 3 years ago so its probably time to upgrade anyway.
Replacing the wireless router will fix the problem. Your modem is fine and you didn't need to order a new one (the Moto SB6120 is much more solid than a Zoom anything).
Cheers!
Thanks for taking the time to answer my question. I was really scratching my head, having a gut instinct that your answer was going to be the case, but not knowing enough about networking to be certain. The One is a beautiful phone. My next task will be to spend many hours reading the XDA forums to learn about how to root it and install a custom ROM. I need to reclaim any memory I can from the crap software installed by Sprint that I will never use (including Facebook...sheesh).
BTW, I ordered the Zoom modem based on several things. One was the reviews of many Comcast users experiencing many of my current symptoms who also own my Motorola SB6120. It is also listed as one of Comcast's approved modems for the next tier of service when we decide to get it. Based on what you have said, I may just try the router swap first and see what happens there. That would save me some bucks! Thanks so much again!
kwolf said:
It is most likely an incompatibility between the DGL-4500 and the wifi radio used in the One. I don't think your One is defective. There are a few (mostly older) routers that seem to have a problem with the radio used in the One (and some other wireless devices as well). I had a DGL-4300 that had the same problem with a specific laptop, and only replacing the router with a different model fixed it. I see that the last firmware update for your model was about 3 years ago so its probably time to upgrade anyway.
Replacing the wireless router will fix the problem. Your modem is fine and you didn't need to order a new one (the Moto SB6120 is much more solid than a Zoom anything).
Click to expand...
Click to collapse
I can confirm intermittent resetting issues after connecting an AT&T HTC One to the DGL 4500. I wonder if the DGL 5500 (due out 8/1) will suffer the same problems.
You know what's odd about that, I have a Linksys WRT54G2 that is having intermittent problems with disconnecting from the internet overnight. It happened last night. When I woke up, my phone was connected to WiFi, but I had no connection. Each time, I have to go out to the living room and power cycle the router to get my internet back. Same issue?
Wicked_Girl said:
Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
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Very interesting, and very similar to a problem I was having until recently. I kept losing my internet connection several times/day. I logged into the router and disabled WPS; problem solved. I recently moved to an apartment where there could be a lot of WPS seeking devices (including my HTC One) that were trying to connect to it. I won't get too technical, but disabling WPS solved my problems. Frankly, I'm not a fan of WPS anyway. It might be something for you to look at though.
Interesting to see such a post, I was using video call last time on my laptop and noticed horrible video quality, and turning off my phone's WiFi seemed to help a lot. I'm still trying to determine which to blame, I thought the QoS device I set up might have clogged the bandwidth before.
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
bsmith427 said:
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
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While setting the router to wireless G only definitely fixes the problem, I did not buy high end gaming routers only to "cripple" them by using only wireless G. That ain't gonna happen. My DGL-4500 Gamerlounge router was specifically designed with gamers in mind, and it was definitely awesome. The ASUS RT-AC66U that I just replaced the 4500 with is another high end router. I am not dropping the signal at all in such a way as to be noticeable now, but looking through the logs carefully shows an occasional very quick drop every so often. It is curious, because my HTC Evo 4G started out with wireless N and then Sprint updated the software about six months after I bought it and removed the wireless N capability completely. That really pissed me off, let me tell you. So, to have wireless N problems still, with an HTC phone and Sprint, makes me highly suspicious. I would be curious to know if AT&T HTC One owners have the same trouble. I am willing to bet money they do not. Oops! Scratch that. I see an AT&T HTC One user above saying they have the same problem. Guess I cannot blame Sprint just yet.
I do appreciate your input though. I do not want to sound ungrateful in my above response. Another upcoming project for me will be to root my HTC Evo and see if I can restore the wireless N. then, I will just see if there is a problem with that radio. If not, I can place the blame squarely on whatever software tweaks Sprint places on these phones and proceed to rooting my HTC One as well, thereby thumbing my nose at Sprint.
Hmmmm......
jackzepplin said:
Very interesting, and very similar to a problem I was having until recently. I kept losing my internet connection several times/day. I logged into the router and disabled WPS; problem solved. I recently moved to an apartment where there could be a lot of WPS seeking devices (including my HTC One) that were trying to connect to it. I won't get too technical, but disabling WPS solved my problems. Frankly, I'm not a fan of WPS anyway. It might be something for you to look at though.
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I find your answer extremely intriguing! I am pretty sure that WPS was disabled on my DGL-4500 router because I could never get it to work, so I disabled it. However, it is enabled by default on the new router I bought. I am going to try disabling it and see if performance improves on my network. I never use WPS anyway, preferring to manually set up my devices. Thanks for the input!
ctiger said:
Interesting to see such a post, I was using video call last time on my laptop and noticed horrible video quality, and turning off my phone's WiFi seemed to help a lot. I'm still trying to determine which to blame, I thought the QoS device I set up might have clogged the bandwidth before.
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Click to collapse
I have seen various posts on this problem advising to turn off QOS, however, since my understanding of QOS is that it is designed to prioritize the use of bandwidth properly so that things like streaming video are stutter free? Of course, everything can go horribly wrong in networking, depending on the overall circumstances. I currently have QOS turned off on my new router, but it was on on the old router. I will experiment with it later today to see if it makes a difference. I believe you can also tell QOS what to prioritize, depending on the settings available in your router software.
Wicked_Girl said:
I have seen various posts on this problem advising to turn off QOS, however, since my understanding of QOS is that it is designed to prioritize the use of bandwidth properly so that things like streaming video are stutter free? Of course, everything can go horribly wrong in networking, depending on the overall circumstances. I currently have QOS turned off on my new router, but it was on on the old router. I will experiment with it later today to see if it makes a difference. I believe you can also tell QOS what to prioritize, depending on the settings available in your router software.
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The router I have has a list for QoS devices, and if there's something wrong with that device, it might just gulp up all the bandwidth, I think, so I turned it off. But for the software QoS, which the router might try to determine which service should take the priority, I think I didn't touch. I did turn off the WPS as someone suggested, but didn't have a chance to test the performance of video call. Of course, I'm too cheap so I just got a 3MB cable service, if that's 6, it should be hard to mess up.
ctiger said:
The router I have has a list for QoS devices, and if there's something wrong with that device, it might just gulp up all the bandwidth, I think, so I turned it off. But for the software QoS, which the router might try to determine which service should take the priority, I think I didn't touch. I did turn off the WPS as someone suggested, but didn't have a chance to test the performance of video call. Of course, I'm too cheap so I just got a 3MB cable service, if that's 6, it should be hard to mess up.
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i had this problem with a BELKIN N router, i did a firmware update, and set it at n only(all my devices are n draft)works great now
bsmith427 said:
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
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Click to collapse
My router started having the same issue as soon as i connected my HTC One to it, except my router is a D-Link DIR-655. The solution was similar to what bsmith said, I just turned off the 802.11n mode and had it mix between 802.11g and b modes. I did that a little over a week ago and haven't had any problems since.
My guess is that the frequency of the 802.11n mode isn't compatible with the HTC One's, but again, it's just a guess so I could be wrong.

[Q] "slow" Wireless AC speeds

I say slow because they are much slower that a Galaxy S4 and Note 3. At work today we were testing out a Belkin AC router to a cable modem. Using the Speedtest.net app the galaxy's were reliably hitting 200-210 Mbs download speeds. My new One was only able to muster 95Mbs down. I come home and connect to my ASUS N66 router and I'm able to hit 104Mbs reliably. What gives? This makes no sense to me. I verified I had a 433 Mbs link when on the AC router at work, same as the Samsungs, we were all in the same location I even tried standing where they were and holding the phone differently in-case I was blocking the antenna. I never expected to be able to get 104 down at home standing one room and 30 feet for the router. Is there something weird going on with the app maybe?
petersbc said:
I say slow because they are much slower that a Galaxy S4 and Note 3. At work today we were testing out a Belkin AC router to a cable modem. Using the Speedtest.net app the galaxy's were reliably hitting 200-210 Mbs download speeds. My new One was only able to muster 95Mbs down. I come home and connect to my ASUS N66 router and I'm able to hit 104Mbs reliably. What gives? This makes no sense to me. I verified I had a 433 Mbs link when on the AC router at work, same as the Samsungs, we were all in the same location I even tried standing where they were and holding the phone differently in-case I was blocking the antenna. I never expected to be able to get 104 down at home standing one room and 30 feet for the router. Is there something weird going on with the app maybe?
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In WiFi advanced settings, disable WiFi optimization - other uses stated it helped them to increase the speeds.
Settings>WiFi>Advanced
davebugyi said:
In WiFi advanced settings, disable WiFi optimization - other uses stated it helped them to increase the speeds.
Settings>WiFi>Advanced
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Thanks I read that and tried it to no avail. Speeds were better yesterday at 150Mbs and inline with a coworkers brand new ONE running 4.3. I believe it is just a matter of how HTC deals with packet size (windowing) and not truly indicative of throughput capability. The test runs for a limited time and the throughput increased throughout the entire test. If it ran longer it would climb higher but just how high is the question.
It's a matter of curiosity more than anything as I never need those speeds nor are the repeatable anywhere but in that test"lab" In reality I only have a 100M connection at home and with power boost see speeds of 150 max. I get 100+ reliably (5Ghz N network) to the phone from my main living space and that's nothing to complain about.
I will have to say the range on the ONE is outstanding. My desk is 100 feet from the AP and I was able to obtain 125Mbs reliably from my desk. I didn't have the chance to compare it to the S4 at that distance but I can't complain about that speed.

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