[Q] Cannot receive incoming calls - Xperia Z Q&A, Help & Troubleshooting

Hi all,
I am having issue with my Xperia Z that I randomly cannot receive any calls or txts, however I still can make calls and sms. Have called my service provider (Vaya reseller of Optus in AU) and they suggest turning Free Missed Calls service off (159) but problem seems persistent.
Turn my phone off and back on or hard-restart my phone works a while then goes wrong again.
I'm on 4.3 10.4.B.0.569
Thanks!!

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Question Unable to receive calls.

my mobile show signal, but not unable to receive calls.
When I restart the mobile or make a call then for 10 or 15 minutes it receive calls but after that my mobile not receive any call and caller notified that number is not responding.
i had done a factory reset but no solution.
when i did on off mobile, on off sim, or airplane mode , it start receiving calls but after some time it dose not receive calls.
some time it shows SIM 2 disconnected.
any one help me is it software issue or hardware??
asifali_eng said:
my mobile show signal, but not unable to receive calls.
When I restart the mobile or make a call then for 10 or 15 minutes it receive calls but after that my mobile not receive any call and caller notified that number is not responding.
i had done a factory reset but no solution.
when i did on off mobile, on off sim, or airplane mode , it start receiving calls but after some time it dose not receive calls.
some time it shows SIM 2 disconnected.
any one help me is it software issue or hardware??
Click to expand...
Click to collapse
take it to warranty, arepair shop or call your carrier to discard a network issue
asifali_eng said:
my mobile show signal, but not unable to receive calls.
When I restart the mobile or make a call then for 10 or 15 minutes it receive calls but after that my mobile not receive any call and caller notified that number is not responding.
i had done a factory reset but no solution.
when i did on off mobile, on off sim, or airplane mode , it start receiving calls but after some time it dose not receive calls.
some time it shows SIM 2 disconnected.
any one help me is it software issue or hardware??
Click to expand...
Click to collapse
Format data and refresh official firmware from beginning. Make a backup of important files first.

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